1 With it s skilled specialists in all fields, DCS is able to offer you a high quality personalised service according to your requirements.
2 Data Conversion Service SA, referred to henceforth as DCS is a service company based in Geneva, Switzerland, since It has a workforce of more than 150 in Switzerland, Germany and South America. DCS provides services including outsourcing, digitisation, and data entry, as well a permanent and temporary recruitment. DCS has a highly diverse client base: international organisations, multinationals, chemical industries, teaching hospitals, small/medium companies, etc Our sectors of activity : Facilities management With facilities management, you sub-contract all or part of an IT department while retaining control. Outsourcing Are you looking for quality of service and continuity? Externalise! Digitisation / Archiving DCS digitisation Centre employs experienced staff, who are able to process your documents with care, while maintaining total confidentiality. Recruitment Experienced in the IT, administrative and commercial sectors, we place our professionalism at your service. Data Entry We have a multi-station system making it possible for us to carry out data entry and verification, guaranteeing optimum quality.
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4 Labor omnia vincit improbus Hardwork conquers all. The Géorgiques of Virgile ISO 9001 Certified since Switzerland Data Conversion Service SA 6, rue de l Aubépine Case Postale Genève 4 Germany Data Conversion Service SA c / AUREN Treuhand GmbH Haidelweg München Chili Data Conversion Service SA Direcction San Antonio 19 Piso 21 of Santiago Tel : Fax : Tel : Fax : Tel : Fax :
5 Facilities management Outsourcing Facilities management Externalisation of services- SLA Service desk - helpdesk - IT Support Remote familiarisation System and network administration Security management Database administration Development Asset management Logistical service What is it? Above all, it is a partnership based on trust. You sub-contract all or part of an IT department while retaining control. We take full responsibility for it: management, day-to-day operations, fluctuations in workload, and any recommendations concerning updates and development. Simulation and installation We can provide you with a simulation of such a service, in terms of both team structure and costs. The DCS approach is based on its experience. Our consultants and engineers analyse the requirements in cooperation with your departments in order to draw up a list of specifications. While defining the best practices for the outsourcing of services, DCS will draw up an agreement protocol or Service Level Agreement (SLA), which will make it possible to organise this service and achieve its objectives. Development You want to develop a specific application, or to automate repetitive tasks. We undertake the development work upon request, either on-site or off-site, using our experienced personnel. Exemples de matériels, systèmes, outils et autres techniques que nous avons déjà pris en charge : Equipment: servers, desktop, mobile equipment: Dell, Sun, HP, Compaq, Digital, Macintosh, SAN, Operating systems: Solaris, Linux, MS-Windows, MacIntosh, Networks: routers and switches - Cisco, WAN, LAN, VPN, DHCP, Firewall, sniffer, Software: OpenOffice, MS-Office suite, Remedy, Autocad and other CAD software, Matlab and other scientific software, Databases: Oracle, Sybase, MySql, MS-Access, BAAN, Messaging: sendmail, Exchange, Development language: C, C++, PHP, python, perl, Others: video conferencing, backup, printers, fax, Alcatel telephone system,
6 Facilities management Do you want to use facilities management? Do you want an assurance that your IT department will run properly regardless of staff absence? Do you want to adapt resources depending on your workload? Is your personnel s knowledge base sufficiently broad to cover any type of operational or development task? Is your business ready to enter into a partnership based on trust? Do you agree to entrust the running of all or part of your IT department to a specialised service provider? Would you like to benefit from the most widespread and recognised IT quality procedures (ITIL)? Do you want your IT personnel to be always up to speed on the latest technological developments? Do you want a personalised level of service (Service Level Agreement), the standards for which can be determined by prior agreement, with a constant level of quality? Do you agree that the service company should assume responsibility for the selection of IT personnel? Do you agree to have at least one monthly meeting, lasting between 30 minutes and one hour, to share your observations and expectations with us? Do you want to know how much your IT department is costing you? Would you like to benefit from the sharing of resources? Would you like IT procedures to be documented so as to ensure continuity of service? Would you like to have a dedicated contact to provide the interface between you and the department?
7 Outsourcing / Externalisation Outsourcing Facilities management Externalisation of services Cost control Service contract (SLA) Guarantee of service Management of resources by DCS Service desk Sub-contracting What is it? Above all, it s a partnership based on trust. You sub-contract out a department (administration, secretarial, reception, switchboard, administrative and IT management, to name but a few). We take full responsibility for all this, namely: management, day-today operations, and fluctuations in workload. Why? Cost control: you know exactly how much this service is costing you. You can adjust this figure to suit your short- or medium-term requirements much more easily than with an in-house team. The defined level of service and its continuity will be adhered to regardless of the absence of personnel and the workload. What is more, at all times, the service may be adapted to meet your requirements and schedules. The adaptability and versatility of the personnel. This type of provision applies regardless of the size of the service on- or off-site. Simulation and installation We can provide you with a simulation of such a service, in terms of both team structure and costs. The DCS approach is based on its experience. Our consultants and engineers analyse the requirements in cooperation with your departments in order to draw up a list of specifications. While defining the best practices for the outsourcing of services, DCS will draw up an agreement protocol or Service Level Agreement, which will make it possible to organise this service and achieve its objectives.
8 Outsourcing / Externalisation Would you like to opt for outsourcing? Is your company ready to enter into a partnership based on trust? Do you agree to entrust the running of the department concerned to a specialised service provider? Do you agree that this service provider should assume the responsibility of selecting personnel? Do you agree to have at least one monthly meeting, lasting between 30 minutes and one hour, to share your observations and expectations with us? Do you have difficulty replacing absent personnel? Do you have level of staff turnover that necessitates regular recruitment? Do you want a personalised level of service (Service Level Agreement), the standards for which can be determined by prior agreement, with a constant level of quality? Do you want to simplify your work? Is planning management too onerous for you? Does managing the personnel in this department represent a significant responsibility? Would the time you spend managing and supervising this department be better employed on other duties? What is the costs and workload connected to the introduction of a new recruit? What will be the return on investment in terms of cost and time? How much is this department currently costing you (fringe benefits, perks, time spent managing personnel, recruitment, training, holiday cover, sickness cover, etc..)?
9 Digitisation / Archiving Digitisation - Scanning Archiving Processing control Indexing OCR - Optical Character Recognition Barcodes - Optical reading Inventory Creation of web page - XML Metadata Integration into an EDMS Our services The DCS digitisation Centre employs experienced staff, who are able to process your documents with care and expertise, while maintaining total confidentiality. Each operation is supervised by a project manager and is subject to quality control. We also travel to our clients sites with our own equipment in order to carry out mass recovery of your documents. We scan documents such as: single sheets, books, plans, photographs, negatives, and microfilms, amongst others, whether they are destined for archives, distribution on the Internet, or for your own applications. We can perform Optical Character Recognition (OCR) on images obtained by digitisation. This allows you to find your documents according to their content, by doing a search on the text. These digitised documents are restored in various formats and using diverse media: Word, Excel, PDF, TIFF, Database, etc on CD, DVD, Internet (secure access), Intranet, integration in your applications, etc plus encryption option. Undertaking our scanning work in direct proximity of your premises, we effectively limit transportation related risks for your documents. They do not leave the country.
10 Digitisation / Archiving Why digitise? To ensure the permanent safety of your documents. For rapid access to digitised data with no distance restriction. To resolve problems with the storage of documents and to free up space. To distribute information to the relevant users. To avoid the handling of paper which involves the risk of loss or damage. To manage your live or archived documents electronically by means of an index. To increase the performance levels of the departments concerned (saving time). Examples of applications within different departments : Front-office Client files Documentation Correspondence Financial and legal Accounting documents Legal documents Legal affairs Purchasing Invoice Contracts Tenders and documentation from suppliers Human resources Personnel files Applicants dossiers Administrative documents Documentation Collection of documents Books and press reviews Surveys and statistics
11 Permanent and temporary recruitment DCS offers a personalised service for your recruitment of permanent and temporary personnel. Experienced in the IT, administrative and commercial sectors, we place our professionalism at your service. What makes us different Through our varied high-technology activities in demanding environments, we are able to make a precise assessment of the skills of the applicant on offer. Our role is to carry out a strictly defined and highly focused selection procedure so as to guarantee you a perfect match between the vacant position and the new employee. Our objective: to help you save time. Temporary work Placed directly at our clients disposal, our personnel are able to carry out various duties within the company at very short notice. As a priority, we delegate employees who are part of our team of preferred temporary workers.
12 Data Entry Data Entry Data processing Coding Creation of database Statistics Surveys to be entered Verification of data Since 1973, DCS have been specialists in data entry. We have a multi-station system making it possible for us to carry out data entry and verification, guaranteeing optimum quality. This data is reconstituted in various formats (for example: ASCII, EXCEL, ACCESS, etc.) and using physical media (CD, DVD, etc.) or on line. There is the option of combining data entry with digitisation. References in highly diverse fields : Medicine, finance, industry, universities, International organisations, etc.