Convergence: VOIP and UC Implementation Strategiest Johna Till Johnson. President and Senior Founding Partner

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1 Convergence: VOIP and UC Implementation Strategiest Johna Till Johnson President and Senior Founding Partner

2 Agenda About Nemertes Technology Overview & Adoption Trends Organizing to Implement and Manage UC Third-party Support Recommendations

3 About Nemertes Analyze business value of emerging g technologies Advise Fortune 100-2,000 businesses on critical IT strategies Benchmark reality h 2,500+ IT executives share strategies, costs, vendor satisfaction. Analysts have years experience, including operational Founded 2002

reality h 2,500+ IT executives share strategies, costs, vendor

4 Technology Adoption Trends

5 UC: State of Deployment Tactical deployments are the trend leading with apps that provide the greatest business value & quickest ROI.

6 First Step Toward UC More than 90% of companies are doing something with VOIP today.

7 Organizing to Implement VOIP and UC

8 Actionable: Decide Where to Utilize Freed Up Staff Average staff change: -0.9 Average increase: 1 Average decrease: 2.8

9 Actionable: Include Cost of Training in Budget VOIP Training Facts VOIP Training Cost Per Staff Member $4,833 Minimum Training Cost Per Staff Member $500 Maximum Training Cost Per Staff Member $50,000 Number of IT Staff Members Trained 3 All figures are medians Negotiation item Training is needed! Growing number of companies not paying for training

Cost Per Staff Member $50,000 Number of IT Staff Members Trained 3 All figures are

10 Actionable: Explore All Training Options

11 Actionable: Make Sure Your WAN is Robust MPLS, Ethernet, SIP trunking are the three key WAN services h Class of Service is key to predictable, controllable performance Consider SLAs vs. performance requirements Renegotiate contracts more than two years old Cast a wide net when evaluating service providers h Alternative providers h Global providers Deploy optimization technologies to improve performance, and as network performance monitoring tools.

performance requirements Renegotiate contracts more than two years old Cast a wide net when evaluating service

12 Adoption Rates, MPLS, Ethernet MPLS Adoption, % 80% 70% 76% 84% 60% 50% 40% 42% 30% 20% 10% 24% Ethernet Adoption, % % 70% 73% 60% 50% 46% 53% 40% 30%

20% 10% 24% Ethernet Adoption, 2007-2009 0% 2004

13 Actionable: Consider Management Upfront Average range of employees managing VOIP: 1 to 10 Staff adds 1 to 6 tools just to manage VOIP! 43% buy tools 3 years after deployment (20% between 1-2 years)

14 Actionable: Evaluate Managed IPT/VOIP Services Managed VOIP Services Adoption, % (Projected) 50% 46% 50% 54% 40% 30% 33% 20% 22% 10% 6% 14% 0%

15 Managed VOIP Success Ratings All Organizations Using Managed IPT Services No companies said unsuccessful with managed IPT services, but overall success is higher with internal management.

16 Actionable: Build a UC Team 88% of organizations say IPT and UC decision makers are the same for now.

17 UC Budget Holder The majority of organizations (84%) have a single budget for UC.

18 Actionable: Evaluate All Management Options

19 Actionable: Evaluate UC Professional Services UC Professional Services Implementation Design/Eng Assessment 16.7% 45.8% 72.9% >50% of companies say UC services are a key vendor selection criteria. Integration 8.3% Managed/Outsourcing 6.2% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%

9% >50% of companies say UC services are a key vendor selection criteria.

20 Closing Thoughts & Recommendations

21 Bottom Line Include training as part of your upfront VOIP/UC planning and implementation ti strategy. t Make sure your WAN can support the applications you re implementing. Expect to deploy multiple management tools for VOIP and UC. Assign UC responsibilities as part of the planning process. Work as a team! Shop around when assessing professional VOIP and UC services.

22 Thank You Johna Till Johnson President and Senior Founding Partner

Convergence: VOIP/UC Business Case. Robin Gareiss Executive Vice President, Sr. Founding Partner www.nemertes.com

Convergence: VOIP/UC Business Case Robin Gareiss Executive Vice President, Sr. Founding Partner www.nemertes.com Agenda About Nemertes Business Case for VoIP & UC h Drivers h Getting Started h Team Approach