Liability & Construction Max 10/10 Online Broker Guide Contractors Liability Insurance

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1 Liability & Construction Max 10/10 Online Broker Guide Contractors Liability Insurance Insurance from A - Z

2 Contents 2 Section Page Number Introduction 3 Logging on 3 Retrieving a quote 3 New quotes 4 Liability Details 6 Additional Information 8 Statement of Facts 9 Claims History 10 Quotation 11 Pay On Account 12 Referrals 13

3 Introduction 3 This document will take you step by step through how to process a quote onto the system and should answer any queries you have. Please use this document initially to ensure you are inputting details correctly to avoid incorrectly charging a client or covering the wrong risk. If you have any further queries or experience any difficulties using the system then you can contact a member of our E-commerce team on or Logging on Please note, to log on to the site you must have an agency code and password. Log on to You will be prompted for your Agent code and Password. Enter this information and then click login. Passwords are case sensitive and can be changed once you have logged on for security purposes. However, if you change your password remember that the rest of your branch will need to know the new password as login details are provided per branch, not per person. On the next screen you will be given three options: FSA Information On-line Quotes Change Password To process a new quote click on On-line Quotes. By choosing the Contractors Liability Insurance Quotation option you will be able to begin quoting. Retrieving a quote If you wish to retrieve a previous quote you will need to type the full quote reference number ( e.g. EZMAX00102/0611) in the box provided and click the retrieve button. If you wish to change an existing quote you can do this here. This is the quote number you should use when contacting the E-commerce team with any queries. If however you are looking to change a quote once it has been accepted you will need to contact our service team on and confirm any changes in writing. Mid term changes and renewals cannot currently be actioned via the E-commerce system.

4 New quotes 4 If you want to process a new quote on the system then you must fill in the relevant boxes (all boxes with a red asterisk must be completed or the system will not allow you to proceed). Brokers Contact Name This will be your name or the name of the person we would contact if we have a query on the quote. Broker Contact Number This is the telephone number that we can contact you on. Broker Contact This is the address that you want the quotation and confirmation s to be sent to. Company Details Company Type Choose the business type from the drop down list by clicking on the arrow on the right hand side of the box and clicking the appropriate type. Options available are: Limited Company Limited Liability Partnership Sole Trader/Partnership Postcode Enter the client s business postcode here. Estimated turnover Enter the client s turnover for the forthcoming year. If this is the customer s first year of business this will need to be an estimate. This figure must be added without any gaps or commas e.g Years trading Put here the number of years that the client has been trading. Years of cover This box will only appear if the client has been trading for a year or more. Place in here the amount of years since the last gap in cover. E.g. If a customer has been trading for 5 years in total but has a break in cover 2 years ago it would be added to the system in the following way; How many years has the company been trading? * 5 years or more Consecutive years of cover (to present) * 2 years

5 Occupation details 5 1st Occupation Add the clients occupation by choosing from the drop down list. If the occupation is not on the list then please ring the E-commerce team with further details. There is no need to click on Add if your client only has one occupation. If a customer has more than one occupation then it is possible to add another occupation to the list. Simply click add and choose a 2nd occupation from the drop down list. If more than one occupation is selected then the system will require you to add a percentage breakdown for each occupation (these must add up to 100%). Below is an example of a possible scenario: Details of Number of Persons In this section you will need to add details of anyone working for the company (employees, labour only sub contractors, directors, owners, proprietors and partners included). If any of the sections are not relevant to the client then please select 0. There are three main sections; Part-time administration staff Clerical Manual If you have selected a Limited company you will only have to add the details in three boxes as overleaf (this is done by clicking either yes or no and then adding the number of persons);

6 6 Liability Details If you have selected a Limited Liability Partnership or a Sole Trader/Partnerships you will need to specify the number of Proprietors/Partners within the total. E.g. If the client company consists of 8 manual people and two of them are partners then it would be added to the system as; If a company consists solely of Proprietors or Partners then you will need to put equal numbers in the boxes to avoid the system automatically adding on Employers Liability cover. For example: 1 Manual Labour Employee & 1 Manual Proprietor/Partners = Sole Trader Fixed Woodworking Machinery If your client requires cover for this then this can be added to the policy by selecting yes here. For details of cover and charges please see the Max 10/10 Underwriting Guide. TULaC s Max 10/10 cover can accommodate up to 50% of the proposer s work at Hazardous Locations. Where this cover is available, the following question will be shown. If the cover is not required and it is acceptable to exclude such work, then select No this will for the majority of trades result in a discount to the applicable premium for this restriction in cover. To view the nature of locations which are considered Hazardous, click on the underlined text of Hazardous Locations. This will open a pop-up window. TULaC s Max 10/10 Policy can provide quotes where up to 25% of the proposer s turnover is paid to Bona Fide Subcontractors.

7 7 The next question relates to any claims that have been made in the last 5 years. By clicking in the relevant circle, a dot will appear to signify either a yes or a no. Further details of the claims will be asked for later in the quote. Public and Products Liability Indemnity Limit Choose the correct limit from the drop down menu. Options available are: 1, 2, 5 & 10 Million. Employers Liability Choose the relevant answer for the client s company. If the system believes that EL cover should be added then it will automatically add this (it will provide a warning that it is doing this). If you do not believe that EL cover is needed then look at the number of people you have added in the Details of Number of Persons section in case there are any errors. If you still think the cover is not required then call the E-commerce team to discuss. CONTRACTORS ALL RISKS The Max 10/10 Policy offers varying levels of Contractors All Risks, Own Plant only, or All Tools cover.

8 8 Tool cover This cover will only be available if you are not selecting the Contractors All Risks cover. If you want to add this cover to the policy then select yes and choose the sum insured per person that is required from the drop down list as below. Policy Start / Renewal Date Add the date you want the policy to start here. It is not possible to backdate cover. All dates must be from today onwards. Additional Information Business description Add here a description of the work done by the client, including all duties or work carried out. Company name Add the company name here. Sole Trader/ Partner 1 name This question will only show if you have selected either a Limited Liability Partnership or a Sole Trader/ Partnership. If you have outlined more than one partner there will be separate boxes for the names of all partners. Trading as name This is not compulsory as the client may only have a company name and no trading as name. If the customer has not got a trading as name then leave this box blank. If there is more than one trading as name then separate them by a comma. Address Add the company address here including Town, County and Postcode (where available). Postcode This field will already be populated with the details that are contained in page one.

9 9 Statement of Facts This screen provides a list of all relevant acceptance criteria relating to the Quotation. You should check that the Proposer can agree with all of these statements, and if so, tick the box to confirm this.

10 Claims History 10 The next page that will appear if you advised that the client has had a claim in the past five years. Add each claim the client has had to the system, if there are more than two claims then contact a member of the E-commerce team to discuss the details. Entering details on this screen should be as follows: Brief description of claim A brief description of what the claim was for, e.g. Paint spilt on customer s carpet. Date of claim Only add claims that were in the last 5 years. Type of claim Choose the correct option from the drop down menu. Total amount paid and/or outstanding Add the total amount of the claim if the claim has been settled, or the amount that is due to be paid if the claim is still ongoing. Once you have entered the details of all claims then click on the continue button at the bottom of the screen

11 Quotation Quotation 11 This page shows premium indications for the Max 10/10 and (if available) the Sole Trader product. The PL Limit, CAR or Tools selection, and Policy Excess can all be amended from this screen. A discount to Premium is available, should an increased excess be selected. Once an amendment is made, you must click on Re-Calculate Quotation to view the effect on Premium. To continue, you must now select the product required by clicking on either Proceed to full Max 10/10 Quotation or Process to Max 10-Sole Trader Quotation). If you do not wish to accept the policy at this point then make a note of the quote reference and click exit. You will receive a warning checking if this is what you want to do so that you don t exit the screen by accident. If you are ready to exit then click ok. If you have clicked exit by accident, click cancel to return to the quote. If a client resides on the Isle of Man or the Channel Islands they will not have to pay IPT. The system will automatically calculate this from the postcode that was input on the first page. Quotes of this nature will show as IPT = Once all of the details have been printed off and you wish to proceed you can arrange payment on the policy. Simply click the button marked Hold Covered and Pay On Account.

12 Pay On Account 12 The next page confirms that the policy has been accepted and provides a copy of all policy documents needed by the client and yourselves. The Employers Liability Certificate will only show if this cover has been added for the client. At this point you will receive an automated confirmation with Quote Illustration, Statement of Fact, Policy Schedule and (if applicable) EL Certificate to the address previously entered. Once all documents have been printed, click New quote if you wish to process a new quote for another client. Note: The system will time out if you do not use it for a period of time, so if you are not ready to start another quote then click exit and then ok to leave the system and log back on when you are ready to use it again. Please remember that any changes needed to a policy once it has been accepted will need to be done through the Per Capita/E-commerce teams as usual. This system is for new business quotations only.

13 Referrals 13 The system is set up to refer details to the E-commerce team in certain circumstances. Please note, this does not mean that we cannot provide a quotation but we will require extra information to assess the risk. If this happens, then please fill in the mandatory details and a member of the E-commerce team will deal with the referral promptly (during the hours of 9-5, Mon to Fri). Alternatively, if you require immediate assistance please call the E-commerce team on If we are able to cover the risk following discussion, then a member of the E-commerce team will complete a Statement of Fact and a Quote Illustration and send this via to you. Once you confirm that the client requires cover we will issue policy documents. Company name/partners name This is the name of the company/partner that the quote is for. This question will vary depending on the type of company selected. Broker contact name This is either yourself or the person you have nominated to deal with the quote on your behalf. This will be automatically filled in with your details from the first screen. Telephone number This is your contact number, please do not give the clients details here as this will delay the process. Again this will be automatically filled in from the details given on the first screen. address Please add your contact address. Preferred method of contact Please let us know how you would like us to contact you. If it is not possible to contact you on your preferred method we will try an alternative. Contact time Referrals will be dealt with promptly, please specify a suitable time if you know that you will not be available during this time. If you are available all day then please add the current hour (e.g. if it is then add 10.00). Please add all of the information on this screen and then click submit.

14 Contact us: Towergate Underwriting Liability & Construction Towergate House, 20 Ellerbeck Court, Stokesley, North Yorkshire TS9 5PT Switchboard: General Fax: Web: This document is not intended for customer use Towergate Underwriting and Towergate Underwriting Liability and Construction are trading names of Towergate Underwriting Group Limited. Registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent. ME14 3EN. Registered in England No Authorised and regulated by the Financial Services Authority. 2998/170/FL/12.08/0094

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