Application and development management tools as a Service

Size: px
Start display at page:

Download "Application and development management tools as a Service"

Transcription

1 Application and development management tools as a Service G-Cloud Service Definition 2013 CGI IT UK Limited All rights reserved September 2013 Seventh Floor, Kings Place, 90 York Way, London, N1 9AG

2 Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 69,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients business strategies to achieve top-to-bottom line results. PROPRIETARY AND CONFIDENTIAL The information contained in this document is confidential to CGI and/or CGI group companies. This document shall not be reproduced in any form or by any mechanical or electronic means, including electronic archival systems, without the prior written approval of CGI. By publishing this document on the CloudStore CGI has given its consent for it to be publicly available however CGI dos not consent to the information contained within the document being copied, modified or reproduced in anyway other than for the purpose of evaluating CGI s proposition as part of a Customer purchasing process. Please note that the reproduction or the distribution of this document for any other purpose is strictly forbidden. The receiving party may use this document and the information contained in it for the purpose of evaluating CGI s proposal only. This proposal proposition is subject to contract and shall not be binding unless and until execution by CGI and the contracting body of a final agreement in relation to the proposal, containing the terms and conditions that will govern the relationship between the parties. Any final agreement is conditional (inter alia) upon due diligence and customary business investigations where necessary by CGI. The results of such due diligence and/or investigations may impact upon content of this proposition this proposal, including the business structure, business terms and financial arrangements. If you have received this document by any means other than via the CloudStore, as part of a Customer evaluation process or as a CGI communication mistake note that the reading, the reproduction or the distribution of this document is strictly forbidden. You are hereby requested to inform us by telephone at and to return this document by special delivery marked for the attention of Simon Telfer. Except where indicated otherwise or where they are associated to CGI partners, all names, trademarks, logos and brands (registered or not) referred to in this document, are the property of a company in the CGI group or its licensors. The information in this proposal is submitted in September 2013, Issue 1 on behalf of CGI IT UK Limited. by the following authorised representative: Simon Telfer G-Cloud Programme Director CGI IT UK Limited Seventh Floor, Kings Place, 90 York Way, London, N1 9AG Tel: CGI IT UK Ltd 2 of 31

3 Foreword G-Cloud continues to evolve by introducing new suppliers, technologies and delivery models. At the same time, it is building the confidence of public sector agencies that they can buy and deploy ICT services and solutions more cheaply and flexibly. It also offers the framework within which suppliers, such as CGI, can invest in building the ICT services which are required to support policy, strategy and digital transformation agendas. Since our last G-Cloud submission we have made a number of investments to ensure these services are secure, flexible, and relevant to Cloud disciplines from the point of access through to service delivery. They are fundamental to our offering and they are: Secure Government Cloud (SGC) - our new platform to provide the flexible and commercially attractive IaaS which underpin our secure PaaS and SaaS propositions. Cyber - our UK Security Operations Cyber Centre will monitor network devices, host systems, endpoints and software services running within the Cloud for internal and external threats. Mobility fully managed secure and accreditable tablet solutions which use CESG architecture to enable efficiencies from transformation of work patterns. Service Desk we are the only supplier to possess five star accreditation from the Service Desk Institute as a result of our continued investment in training, tools and service capabilities. Service Integration and Management (SIAM) - enhanced service management capabilities to manage multi-sourced environments and provide seamless outcome based services to users. SME Accelerate our commitment and investment in the development of SMEs, including providing access to our service capabilities to build industrialised and scalable propositions. Open Source CGI global application developer toolkit and templates are based on open source. This will be offered as a SaaS for use across government and G-Cloud suppliers. Software as a Service our SaaS portfolio investment ranges from productivity and social collaboration platforms to enterprise solutions in payroll and back office processes. These investments combine the innovation of a leading provider of Cloud services to governments across the globe, with the surety of an ICT provider who has been at the heart of UK government for 40 years. Our propositions are described through the Cloud Service Catalogue as illustrated below, which outlines the completeness of our commitment and service accountability across market leading solutions from ourselves, SME community and partners such as Microsoft, Salesforce and Jive CGI IT UK Ltd 3 of 31

4 CGI delivery teams have embraced the principles of Cloud and are continuing to develop our propositions across all capabilities and technologies. Our ambition is epitomised in the e-carelogic SaaS where we have re-architected a complete integrated health solution to the secure Cloud, bringing the benefits of agility and utility pricing to a historically traditional integrated health record management market. We look forward to working with public sector customers and suppliers over the next months to develop these themes and strategies which have established G-Cloud as the most exciting, dynamic and accessible ICT framework across the globe CGI IT UK Ltd 4 of 31

5 Table of contents Table of contents Foreword 3 1 Overview 6 2 Information assurance 13 3 Backup/restore and Disaster Recovery 15 4 On-boarding and Off-boarding 16 5 Pricing 17 6 Ordering and invoicing process 18 7 Service management 19 8 Service constraints 20 9 Service Levels Training Termination terms Data restoration / service migration Consumer responsibilities Technical requirements Trial service 27 A Appendix A - Screenshots CGI IT UK Ltd 5 of 31

6 Overview 1 Overview #define is CGI's Application Management and Development toolset, designed to support Agile projects and distributed development teams. The toolset recognises and promotes many of the values described in the Information Principles around the UK government ICT Strategy, making #define an ideal platform for management and control of a variety of information - not just software development. Now available "as a service", #define is a developer-centric application development and management tool based on a secure collaborative workspace. Key features include: a version controlled file archive, a fully customisable ticket system and real time task board, a dynamic wiki, a custom report generator and scheduler, a roadmap for milestone planning, and mailing lists with searchable archives. Supporting real time agile task boards, distributed version control with Git and back end reporting services, #define can help you adopt those fundamental Government Digital Services (GDS) design principles which can benefit from tooling support, including: Start with needs (through user story tickets) Do less (by being delivered Software as a Service) Design with data (by providing flexible version control to ease adding and removing experimental features) Iterate. Then iterate again. (by making it easier to track many releases) Make things open: it makes things better (by allowing the option of public projects, or widely available projects) This extends to aspects discussed in the Government Service Design Manual; #define supports coding in the open via anonymous-read-only projects, and the version control system applies to both software and other produced artefacts - in line with recommendations to version control all aspects of a project. maximise developer productivity minimise total cost of ownership avoid lock-in make it easy for the government to share software that it creates Built using a core of well-established open source components, #define takes advantage of the quality, robustness and flexibility open source software offers, while minimising cost. Adherence to open standards helps guarantee interoperability, while contributions from a large number of developers collaboratively testing and peer reviewing ensures that any security issues are quickly resolved CGI IT UK Ltd 6 of 31

7 Overview #define is the preferred toolset for thousands of CGI projects across the globe, used for small distributed deliveries to global outsourcing commitments. By promoting standardisation through re-use and embracing the working practices of distributed development teams in the Open Source community, #define has helped increase productivity and facilitate collaboration. We now offer this toolset as an external service to other organisations as the foundation for a best practice culture that supports agile commitments. The UK Government Greening Strategy encourages the use of such collaboration tools. We can confirm that this proposition either delivers to or supports the principles of Cloud services, including NIST definitions and characteristics. 1.1 Functional Application Programmable Interface (API) An XML-RPC and JSON-RPC (over HTTPS) API is available to integrate other tools and systems with #define. This is based on the Open Source 'Trac' API so existing client implementations are publicly available, including Mylyn connectors for the Eclipse IDE. The API is documented within each #define project and describes the call names, arguments, purpose and security permissions which are required. Either human accounts, or restricted 'service accounts' can be used to communicate with the API. Examples for Java, C, Python, JavaScript and C# are available. The API can also be called from shell scripts to ease integration with software build systems. The 'file archive' API is the native Git API Version Controlled File Archive #define promotes the use of version control for source code by including a file archive inside the web interface. Projects can use Subversion as their source code version controller for higher compatibility with legacy tools, or Git, a more modern, distributed version control system. Project managers can configure read and write permissions to the file archive through access control lists. Files can be downloaded or previewed online using a syntax highlighting source viewer. Developers can increase productivity by using APIs which enable interaction with the file archive inside IDEs such as Visual Studio and Eclipse. Non-technical users can use third party clients to simplify processes and support cross platform usage Ticket System The #define ticket system can be used to document a range of work, from development tasks to contact change negotiations. Teams can create user stories, link related tickets and prioritise the product backlog using the task board. To support the retrospective process and gauge the accuracy of effort estimates, project staff are encouraged to log hours against tickets as they undertake work. To support the individual requirements of each project, managers can create new ticket types, modify the layout of tickets and add new custom fields. Bespoke workflows can also be requested to replicate working processes and determine the sequential steps tickets should follow. Using the query builder results can be downloaded in a number of formats, including RSS feeds, CSV, OpenDocument and Excel files. The task board page automatically reflects changes to tickets, making it ideal for display on a large screen which will, in real time, update with an animation as tickets move along a workflow CGI IT UK Ltd 7 of 31

8 Overview Wiki System Each #define project includes a built in, centralised wiki system that project staff can use to share information. A variety of wiki macros allow each page to be dynamic in nature, retrieving the latest information from other components including the ticket system, version control repository and mailing list archives. Page hierarchies can be used to provide intuitive navigation, productivity increased by drafting templates and aesthetics improved with the use of wiki processers. All modifications are recorded and reversible. To keep project staff updated with the latest changes, notifications can be sent each time a wiki page is modified. A project member can subscribe to individual pages, or set matches for groups of pages within a hierarchy Reporting The Service Desk can schedule and generate custom reports to support management information and performance analysis. These reports are created using the open source Pentaho ETL system named Kettle. Reports can be stored in the #define file archive or requested and delivered over an API. To support agile projects and track progress during individual sprints, burn down charts are generated for individual milestones Planning #define includes a range of planning features to help manage the wider project, separate releases and iterative development cycles. For example milestones can be created and viewed on the roadmap page. Sprints can be associated with larger releases and tickets assigned to each type of milestone. Problems can be anticipated before they impact deadlines by viewing detailed statistics and charts illustrating ticket and time effort data Mailing Lists Mailing lists inside #define act as discussion boards for particular project teams and an archive of all communications with internal and external parties. The mail archive is fully searchable inside the web interface. Permission models can be configured to restrict posting access based on user groups CGI IT UK Ltd 8 of 31

9 Overview Shared Platform To support collaboration, re-use and cross functional teams, users can be members of multiple projects. Data (such as wiki content, ticket reports and content from the file archive) can be dynamically imported into wiki pages from other projects using a range of macros with appropriate permissions and authorisations in place. Data stored in #define can be exposed to non-technical teams via an associated CGI platform named PrimePortal. Combined with PrimePortal, #define can be used to manage SI and SME mixed team deliveries CGI IT UK Ltd 9 of 31

10 Overview 1.2 Non functional Open Source #define is built on a range of mature and trusted Open Source components. CGI has enhanced these products to bring additional speed, security and workflow features that are needed for enterprise projects: Trac (core architecture we ve entirely replaced the existing user interface with a modern one) Apache Subversion and Git (version control backend) Red Hat Enterprise Linux 6.x 64bit (operating system) PostgreSQL (relational database) Apache Cassandra (distributed database) Apache Web Server Apache Solr Kettle (ETL and reporting) Python 2.6 (programming language) jquery (JavaScript framework) All names, trademarks, logos and brands (registered or not) referred to in this section are the property of their respective owners. Reproduction here does not imply endorsement or a relationship with CGI Security #define uses industry standard open protocols and approaches to secure your data. Wire traffic is encrypted with SSL 3.0 and TLS 1.0 protocols and the Apache, Subversion and Trac logs are stored. CGI have enhanced the Open Source Trac framework, Apache Subversion authz file and Apache HTTP server to provide additional security. #define is hosted on CGI servers and your content stored in an Internet-facing EU data centre. The data centre is accredited to ISO/IEC 27001:2005 and #define provides separation of multi-tenanted client data. Virtualisation allows your project to be rapidly transferred to a new server if a hardware failure occurs. Firewalls and comprehensive perimeter and penetration monitoring keep your data safe from unauthorised access CGI IT UK Ltd 10 of 31

11 Overview Portability The #define software stack is portable to any Linux operating system, although the current production servers all run Red Hat Enterprise Linux. End users can access the front end service via a web interface using a browser of their choice. We support IE8+, Chrome, Firefox and mobile devices Deployment For new projects without a data migration requirement, we offer a fully automated deployment service. Data migration services are also available (see 4.1 on-boarding) Scalability CGI has made a strategic decision to use Open Source technologies that support horizontal scaling such as Apache Cassandra, combined with a data sharing approach. The use of the Cloud architecture and virtualisation enables rapid infrastructure scaling Data Store Data uploaded into #define is stored in an ISO/IEC 27001:2005 accredited EU data centre CGI IT UK Ltd 11 of 31

12 Overview Information Principles for the UK Public Sector This platform recognises and promotes many of the values described in the Information Principles around the UK government ICT Strategy, making #define an ideal platform for management and control of a variety of information - not just software development. The following principles are from the ICT Strategy Principle 1 - Information is a Valued Asset #define provides a robust and reliable repository Principle 2 - Information is Managed #define provides ticket workflows to ease change control of your information Principle 4 - Information is Standardised and Linkable #define provides canonical URIs for information (e.g., The URL to a ticket is clear, concise, and does not change.) #define provides linking of items (e.g., Tickets can be linked to other tickets - including those in other projects, File archive changes can be linked to tickets, Wiki content is intrinsically linkable.) Principle 5 - Information is Re-used #define provides a centralised and version controlled platform which allows you to ensure information has long term value CGI IT UK Ltd 12 of 31

13 Information assurance 2 Information assurance CGI uses our Management Foundation including our Integrated Management System (IMS) for information assurance. These IMS processes are independently certified to BS/EN/ISO 9001:2008 and within the UK we additionally have TickITplus certification. CGI is committed to retaining our current range of UK-based certifications and will extend these to meet client expectations as required. The CGI Management Foundation design allows incorporation of best practice from across all of our Public Sector and Commercial engagements. Our accreditations include: ISO9001, ISO27001 and ISO20000 TickITplus, CMMI-Dev+IPPD v1.2 Maturity Level 3 rating ISO/IEC 27001:2005 Audit and Certification SSAE 16/ISAE 3402 Attestation E.U. Data Protection Directive - (95/46/EC) All information is held at the appropriate security level for the service. Services can be provided at any level from IL0 to IL6. Information Principles for the UK Public Sector supported and documented? CGI recognises the UK Public Sector information principles which are fundamental to the efficient and effective delivery of public services. Where we store and manage government information in our G-Cloud services we aim to ensure that it is appropriately protected and available to exploit. Through this we would aim to maintain and, depending on the particular service purchased, enhance the quality of the information stored in a standard manner that enables its re-use. Where the selected services require it, we would engage positively both to support the buyer in the publication of public information and to support them in the access of information by citizens and business. Government ICT Strategy and Greening Government ICT Strategy supported and documented? The design and delivery of our Cloud-based SaaS offerings is consistent with the principles of the Greening Government ICT Strategy. Scalable, Cloud-based services allow pooling of capacity across multiple customers, reducing overall hardware requirements. These are further reduced through virtualisation, which has delivered up to a 90% reduction in server numbers and power consumption for some of our services. We select modern, energy efficient servers, storage and network hardware and have also invested heavily in improving the energy efficiency of our data centres. This includes initiatives such as free air cooling, aisle containment, power supply upgrades, lighting controls and power management and monitoring software. In the UK, electricity for our data centres is sourced from renewables, which is also the case for many of our third party hosting providers. We closely manage the impact of IT hardware throughout its lifecycle, aiming to optimise refresh cycles to balance in-use carbon savings of newer, more efficient hardware against the carbon impact of its manufacture. At end of life, we also ensure responsible disposal through resale or recycling of old hardware wherever possible. Our sustainability performance has won widespread recognition, including our listing on the Carbon Disclosure Leadership Index for four consecutive years and our certification under the Carbon Trust Standard CGI IT UK Ltd 13 of 31

14 Information assurance 2.1 Impact Level (IL) service accredited to hold and process information It is intended that the #define service is capable of departmental accreditation up to IL2 for the general SaaS platform delivered out of our European data centres. CGI have a roadmap to provide a future IL3 service over the PSN via the CGI Secure Government Cloud (SGC.) The SGC is IaaS platform hosted in a pair of List X facilities within the UK Sovereign Territory managed according to ISO/IEC 27001:2005. CGI will undertake pan-government security accreditation of the SGC IaaS platform in conjunction with the G-Cloud service Where accreditation gained from Not applicable. 2.2 ISO27001 certification The overall service is a combined undertaking by CGI Sweden and CGI UK. CGI Sweden is ISO/IEC 27001:2005 certified by Intertek, Certificate number CGI UK's Bridgend facility is BS ISO/IEC 27001:2005 certified by Intertek, Certificate number 21007a. Intertek Certification Limited is a UKAS accredited body under schedule of accreditation no Impact Level (IL) that service may be used Not applicable CGI IT UK Ltd 14 of 31

15 Backup/restore and Disaster Recovery 3 Backup/restore and Disaster Recovery 3.1 Backup/restore The #define system provides version control as a core feature and users can recover previous copies of files themselves without invoking the restore service. The infrastructure hosting #define includes the backup of file systems and databases which store userprovided content, as mitigation against data corruption or application failure. This backup is once every 24 hours. Backup copies are saved in CGI data centres, separately from the production servers. Users can request backups be performed at other times and archived for longer periods of time. If needed, the client can request a restore of backed up data. 3.2 Disaster Recovery #define operates in a virtualised environment. In the event of a data centre outage migration to a new location can be completed quickly to minimise disruption CGI IT UK Ltd 15 of 31

16 On-boarding and Off-boarding 4 On-boarding and Off-boarding 4.1 On-boarding CGI have proven and effective on and off boarding skills, tools and methodologies. We have successfully transitioned Public Sector clients onto Cloud infrastructures and services. For Infrastructure, Platform and Software requirements CGI have transition specialist who bring to bear considerable experience. The transition process is scalable and can be used for all sizes of on-boarding requirements. For Specialist Cloud Services, CGI will engage directly with the client to ensure the full scope of the requirements is understood and agreed in advance of any engagement. We will work with senior stakeholders to define the necessary business outcomes and ensure the services are aligned accordingly. For all services CGI understands the client's requirements and make on-boarding specific to these needs, using the experience, lessons learnt and methodology from many years of public sector transition experience. CGI welcomes enquiries from you on our #define service. Please contact your CGI Account Manager, or gcloud@cgi.com. We will engage fully with you to answer any queries you may have with regards to any aspect of the service and on-boarding. During this process, we will confirm require data to be imported from an existing platform. Based on the amount of data you wish to import, we will agree an appropriate work package. For new projects that do not require the import of existing data, submission of a confirmed order will trigger an automated process to create a new #define project. For customers that have agreed that data should be imported into #define, submission of an order will trigger a notification to us. We will then complete the data migration using the appropriate media, transfer protocols and decryption methods based on the security classification of data. A new #define project will then be created and deployed. Once the new project has been deployed a confirmation will then be sent to you. The confirmation will include links to educational materials. Formal training (including instructor led classroom training) for prospective users is also available at an additional cost. 4.2 Off-boarding Off-boarding is a process instigated at your request to the G-Cloud #define support team. In the request you should specify the date you wish to cease using #define. We will reply to acknowledge the termination of the service agreement on the specified date. The extraction and transfer of all data held in the #define project (file archive, wiki, mailing list and ticket system) will be offered with the price dependant on the activity required. The content will be provided as an SQL file and a Git repository. On the off-boarding date, access to your #define project will be restricted, and the file archive placed into a read-only state. If you have requested data be extracted, we will commence and complete this process using appropriate media, transfer protocols and encryption methods based on the security classification of the data. Upon confirmation that you have successfully received all the data it will be removed from our infrastructure and storage devices CGI IT UK Ltd 16 of 31

17 Pricing 5 Pricing #define pricing is on a per-seat per-month basis. Additional users can be added to the project by the customer, and will be billed accordingly pro-rata for partial months. Pricing is not according to usage or transactions, in order to provide a platform which encourages best practices with respect to data centralisation and collaboration. Fair usage limits apply according to expected use cases and are available on request. Such limits may change over time. 5.1 Standard pricing Standard price is 25 per month per user, which includes access to all current #define features and components and the Service Desk. Volume pricing is available, including bundling of the #define SaaS platform as part of a CGI delivery or engagement. The following types of activities are separately charged, please contact the Service Desk if you are an existing user, or else contact gcloud@cgi.com: Customisations to workflows Bulk import of data Export of data when leaving the service Bulk adjustments to your configuration, such as processing a user membership audit Please see our separate SFIA Rate card for further details of our rates. All prices quotes are excluding VAT. The price is valid for a period of 12 months from the Effective Date of the Framework Agreement. CGI reserves the right to amend the charge after this period. Prices and Service Descriptions are subject to the G-Cloud IV Supplier Terms and Conditions. 5.2 Service specific pricing Specific options required by your organisation plus any customisations will be priced separately CGI IT UK Ltd 17 of 31

18 Ordering and invoicing process 6 Ordering and invoicing process Direct guidance from Government Digital Services (GDS) on the overall ordering and invoicing process for CloudStore can be found here in the G-Cloud Customer Zone: All CGI entries on CloudStore have a pre-agreed contract with Government to supply the service, thereby simplifying and streamlining the procurement process. A full copy of our standard terms and conditions can be found in the CloudStore next to our Service Description Document and these are applicable in conjunction with the GDS Framework Agreement and Call-Off Contract. Once you have selected the service you require and notified CGI, a CGI Client Account Director will contact you to progress the requirements. The Client Account Director will jointly agree with you the scope and price of the solution. Within the on-boarding we will set up the service and guide you through the necessary contractual steps and procedures. CGI will also supply you with the pre-agreed Management Information reports on the performance of the service and resolve any issues. The invoicing procedures will be established at the initiation of the service and CGI will request necessary information including: address details for the receiver of our invoices a purchase order number Specific billing requirements. CGI will provide a monthly invoice for all services purchased through the CloudStore which will detail the agreed price. Invoices are payable within 30 days. All ordering and invoicing for CGI services is via our proven and efficient procedures which have been used extensively for government frameworks. The process is standard across all of our CloudStore service propositions for maximum efficiency. For ordering CGI services, please contact your CGI Client Account Director or contact us via gcloud@cgi.com CGI IT UK Ltd 18 of 31

19 Service management 7 Service management 7.1 Service Desk A UK operated 5* certified (accreditation from the Service Desk Institute) Service Desk provides the contact point for support and user enquiries, by telephone ( UK local time) and Self-management Customers are expected to manage many aspects of their #define project themselves. There is a "Project Manager" access level (implemented as a user group). Members of this group can perform the following types of activities: Create new ticket types and ticket fields Create and manage ticket milestones Create saved queries Add new options to drop down lists, such as "version" or "component" Create new project user groups Add/remove users to/from the project/project groups Set file archive permissions Some of those activities will be explicitly not performed by the Service Desk, unless requested by a "Project Manager". This is to ensure a user cannot perform an activity (via the Service Desk) they would not otherwise be permitted to perform CGI IT UK Ltd 19 of 31

20 Service constraints 8 Service constraints 8.1 Maintenance Windows Upgrades and patches are delivered to existing users during a scheduled downtime period. Fourteen days' notice will be given by prior to any scheduled downtime. This scheduled maintenance window will always take place outside normal working hours (08:00-18:00 Monday-Friday, UK local time) CGI IT UK Ltd 20 of 31

21 Service Levels 9 Service Levels 9.1 Performance Performance will vary according to global and local network conditions, which may be out of the control of CGI. CGI will endeavour to provide a service which is fit for purpose within the scope of our control. 9.2 Availability The #define service may be usable outside of core hours ( UK local time) Monday to Friday, although CGI reserves the right to take the system down during non-working hours for essential maintenance. 9.3 Support hours Telephone support is available UK local time, Monday to Friday excluding bank holidays. 9.4 Severity definitions Incident Priority Description Example (if applicable) Critical Total loss of service to all #define SaaS users Web access unavailable High Loss of a major service component to more than one end client. Web access unavailable Medium Total loss of service to a single location or end client. Web access unavailable Low Loss of a major service to a single end user. Web access unavailable Password reset 9.5 Service level payments Not applicable CGI IT UK Ltd 21 of 31

22 Training 10 Training We offer an extensive range of training material to ensure the learning curve for users moving to #define is minimised, regardless of their technical experience. These educational resources will assist users to quickly understand how #define works to ensure productivity and efficiency are maximised from the outset: User Guide - The #define user guide includes a brief introduction to the interface and features available in #define. Available as a PDF, this is the recommended starting point for new users. Help Guide - Each project has a built in help guide, which is accessible inside the web interface of each #define instance. This is a more detailed document than the User Guide, covering technical subjects such as wiki macro syntax and file archive permission model. Tour - the #define tour highlights the different features available on each page and offers a high level, user friendly description. Training Videos - A range of training videos, focusing both on specific features and wider components of #define, are available. These are a great way to uncover advanced features and shortcuts, which can help minimise the time you spend completing common tasks. Formal Training - We also offer interactive sessions via instructor led class room training. With a wealth of experience designing and developing #define, instructors are subject experts who will be happy to answer any technical questions about the service or software. To arrange formal training please contact us for more details CGI IT UK Ltd 22 of 31

23 Termination terms 11 Termination terms Should a client wish to exit the service entirely a formal Service Request will be required. This will instigate the Off-Boarding processes outlined above. A client specific project will be initiated in order to ensure all data, communication lines, trusts and certificates are correctly managed. This will be scheduled in agreement between the client and CGI. Should CGI chose to terminate the service, affected clients will be given at least 6 months notice. Please refer to the standard terms and conditions for any further details CGI IT UK Ltd 23 of 31

24 Data restoration / service migration 12 Data restoration / service migration 12.1 Data restoration #define functionality includes the ability for users to restore previous versions of their content as a selfservice activity Service migration We offer data migration services at an additional cost CGI IT UK Ltd 24 of 31

25 Consumer responsibilities 13 Consumer responsibilities 13.1 Administration of User Accounts You are responsible for the administration of user accounts. You will choose who has access to your #define project and must place such users in a membership group with appropriate permission levels. CGI will provide documentation for administrators, and make the Service Desk available to assist with queries CGI IT UK Ltd 25 of 31

26 Technical requirements 14 Technical requirements 14.1 Service Dependencies Port 443 must be open for HTTP over SSL. The user desktops must be able to fetch web pages from both the #define data centre but also from Amazon CloudFront CDN, which is used to deliver static content which forms part of the #define product. Note that with advance notice, CGI can configure #define to serve this content directly. A #define end user must appear from the same IP address for the duration of their #define session (e.g., consistent SNAT, sticky load balancing on proxy servers, and so on.) If users wish to use mailing lists or the wiki/ticket notification system, they must be able to receive Client Side Requirements The only client-side requirement is that users have access to a modern web browser. We test and support IE 8+, Firefox and Chrome to ensure a user friendly experience. To interact with file archives outside the web interface users can install and use Git clients Bandwidth/Latency Requirements We recommend a connection with bandwidth of 100 to 500 kilobits per second (for teams of 1-10 users). For teams performing Git checkouts, we recommend latency of 100 milliseconds or less CGI IT UK Ltd 26 of 31

27 Trial service 15 Trial service CGI is able to offer #define on a trial basis to prospective clients. This trial will be for a fixed time period of one week unless otherwise agreed. Such a trial will involve a new #define project with no offer of a data migration from an existing platform and no service desk support. The file archive will have a 100MB limit. Our EU data centre would be used. Please contact your CGI Account Director or cgi@gcloud.com for further details CGI IT UK Ltd 27 of 31

28 Appendices Appendices 2013 CGI IT UK Ltd 28 of 31

29 Appendix contents Appendix contents A Appendix A - Screenshots CGI IT UK Ltd 29 of 31

30 Appendix A - Screenshots A Appendix A - Screenshots 2013 CGI IT UK Ltd 30 of 31

31 2013 CGI IT UK Limited All rights reserved September 2013 Seventh Floor, Kings Place, 90 York Way, London, N1 9AG

Strategic Assessment on Customer Data

Strategic Assessment on Customer Data Strategic Assessment on Customer Data G-Cloud Service Definition 2013 CGI IT UK Limited All rights reserved September 2013 - Seventh Floor, Kings Place, 90 York Way, London, N1 9AG Founded in 1976, CGI

More information

#define. What is #define

#define. What is #define #define What is #define #define is CGI s production system for Application Management and Development, offered in the context of software as a service. It is a project management tool, configuration management

More information

Microsoft Dynamics CRM as a. Service. G-Cloud Pricing. Service - Pricing. Commercial in Confidence

Microsoft Dynamics CRM as a. Service. G-Cloud Pricing. Service - Pricing. Commercial in Confidence Microsoft Dynamics CRM as a Service Microsoft Dynamics CRM as a Service - Pricing 2014 CGI IT UK Limited All rights reserved December 2014 - Seventh Floor, Kings Place, 90 York Way, London, N1 9AG Founded

More information

Business Intelligence. Consulting Services. G-Cloud Pricing. Consulting Service - Pricing. Commercial in Confidence

Business Intelligence. Consulting Services. G-Cloud Pricing. Consulting Service - Pricing. Commercial in Confidence Business Intelligence Consulting Services Business Intelligence Consulting Service - Pricing 2013 CGI IT UK Limited All rights reserved September 2013 - Seventh Floor, Kings Place, 90 York Way, London,

More information

Dynamics CRM Development. Workshop. G-Cloud Pricing. Workshop - Pricing. Commercial in Confidence

Dynamics CRM Development. Workshop. G-Cloud Pricing. Workshop - Pricing. Commercial in Confidence Dynamics CRM Development Workshop Dynamics CRM Development Workshop - Pricing 2013 CGI IT UK Limited All rights reserved September 2013 - Founded in 1976, CGI is a global IT and business process services

More information

Application Management and Support

Application Management and Support Application Management and Support G-Cloud Service Definition 2014 CGI IT UK Limited All rights reserved December 2014 - Seventh Floor, Kings Place, 90 York Way, London, N1 9AG Founded in 1976, CGI is

More information

SFW CRM for Stakeholders - MS Dynamics CRM

SFW CRM for Stakeholders - MS Dynamics CRM SFW CRM for Stakeholders MS Dynamics CRM Service Definition SFW Reference: Version: 5.0 Date 03/04/14 SFW Limited Southern House Station Approach Woking GU22 7UY www.sfwltd.co.uk Page 1 of 13 1 Service

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

CGI Commercial Cloud. G-Cloud Service Definition. Commercial in Confidence

CGI Commercial Cloud. G-Cloud Service Definition. Commercial in Confidence CGI Commercial Cloud G-Cloud Service Definition 2014 CGI IT UK Limited All rights reserved December 2014 - Seventh Floor, Kings Place, 90 York Way, London, N1 9AG Founded in 1976, CGI is a global IT and

More information

UDiMan. Introduction. Benefits: Name: UDiMan Identity Management service. Service Type: Software as a Service (SaaS Lot 3)

UDiMan. Introduction. Benefits: Name: UDiMan Identity Management service. Service Type: Software as a Service (SaaS Lot 3) UDiMan Name: UDiMan Identity Management service Service Type: Software as a Service (SaaS Lot 3) Introduction UDiMan is an Enterprise Identity Management solution supporting mission critical authentication

More information

How to Set Up Your Virtual Server infrastructure

How to Set Up Your Virtual Server infrastructure Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com

More information

The IaaS Server On Boarding Process

The IaaS Server On Boarding Process SERVICE DEFINITION G-Cloud 7 MANAGED SERVER Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material

More information

Agile Web Development for the Education Sector Service Definition

Agile Web Development for the Education Sector Service Definition Agile Web Development for the Education Sector Service Definition Hotcourses... 2 Agile Web Development Services... 3 Research and strategy... 3 Graphic Design and User Experience... 3 Solution Design...

More information

The Cadence Partnership Service Definition

The Cadence Partnership Service Definition The Cadence Partnership Service Definition About Cadence The Cadence Partnership is an independent management consultancy, specialising in working with a wide range of organisations, solving complex issues

More information

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 C-Track E-Filing is a stand-alone component of the C-Track product suite which can easily integrate with the C-Track

More information

Integrated windows authentication for customers based on Probation GSI network

Integrated windows authentication for customers based on Probation GSI network Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management

More information

HOW TO BUY FROM G-CLOUD AND CLOUDSTORE A GUIDE FOR BUYING ORGANISATIONS

HOW TO BUY FROM G-CLOUD AND CLOUDSTORE A GUIDE FOR BUYING ORGANISATIONS white paper HOW TO BUY FROM G-CLOUD AND CLOUDSTORE A GUIDE FOR BUYING ORGANISATIONS EXECUTIVE SUMMARY There has been much talk of cloud services, G-Cloud and Cloud First in recent months, but what does

More information

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview Service Description Communications Data WorkFlow Management Software from Cyclops Cloud Product Overview Cyclops Cloud Communications Data WorkFlow Management Software provides a comprehensive Cloud based

More information

Amazon Compute - EC2 and Related Services

Amazon Compute - EC2 and Related Services Amazon Compute - EC2 and Related Services G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

G-Cloud 6 SERVICE DEFINITION

G-Cloud 6 SERVICE DEFINITION ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1 G-CLOUD FRAMEWORK SERVICE DEFINITION Kofax Model Office Bundle Proposal ISSUE 1 Sept 2013 Table of Contents 1 SERVICE OVERVIEW & SOLUTION... 2 2 INFORMATION ASSURANCE... 3 3 BACKUP/RESTORE AND DISASTER

More information

Business Process Approval Workflow Manager. Services Definition Document

Business Process Approval Workflow Manager. Services Definition Document Business Process Approval Workflow Manager Services Definition Document Introducing CoreStream CoreStream is a UK based provider of technology solutions focused on helping organisations manage risk, satisfy

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

Mapping and Geographic Information Systems Professional Services

Mapping and Geographic Information Systems Professional Services Mapping and Geographic Information Systems Professional Services G-Cloud Services RM 1557 Service Definition Esri UK GCloud 5 Lot 4 Specialist Services Government Procurement Service Acknowledgement Esri

More information

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd.

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd. Service Definition The name of the Service is: WebFOCUS Cloud Express An overview of WebFOCUS Cloud Express The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions

More information

Business Intelligence as a Service for the G-Cloud

Business Intelligence as a Service for the G-Cloud Service Definition The name of the Service is: Business Intelligence as a Service An overview of Business Intelligence (BI) as a Service The BI service supports intelligent decisions by business users

More information

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material may

More information

G-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements

G-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements 1 G-Cloud Framework Document for Service Definition Audit management System In response to G Cloud 6 Requirements 1 2 Table of Content Audit Management System Minimize the Risk 1.The Audit management System.........

More information

Service Definition Easysite Web CMS

Service Definition Easysite Web CMS Service Definition Easysite Web CMS Easysite Web Content Management System G-Cloud III Service Definition Easysite Web Content Management System Contents 1 Service Easysite Web Content Management System...

More information

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service

More information

Lot 1 Service Specification MANAGED SECURITY SERVICES

Lot 1 Service Specification MANAGED SECURITY SERVICES Lot 1 Service Specification MANAGED SECURITY SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF FUJITSU MANAGED SECURITY SERVICES Fujitsu delivers a comprehensive range of information security services

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

2. Consultancy and Support

2. Consultancy and Support G-Cloud Services 4 Service Definition Grant Management Services Lot 3 1. CC Grant Tracker 2. Consultancy and Support Submitted By: Dave Allan CC Technology Ltd 375 West George St Glasgow G2 4LW dave.allan@cctechnology.com

More information

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

8. DIGITAL BY DESIGN - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

8. DIGITAL BY DESIGN - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM 8. DIGITAL BY DESIGN - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM REPORT OF: Contact Officer: Wards Affected: Key Decision: Report to: HEAD OF DIGITAL AND CUSTOMER SERVICES Simon Hughes, Head of Digital and

More information

ArcGIS Online School Locator

ArcGIS Online School Locator ArcGIS Online School Locator G-Cloud Services RM 1557vi Service Definition Esri UK G-Cloud 6 Lot 3 SaaS Services Crown Commercial Service Acknowledgement Esri and ArcGIS are trademarks, registered trademarks,

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

Execview Outsourced Services Management

Execview Outsourced Services Management EXECVIEW for G-Cloud Framework Users Execview Outsourced Services Management Service Definition for G-Cloud iv G-Cloud iv Service Description An overview of the G-Cloud Service (functional, non-functional)

More information

Security Consultants / Security Managed Services

Security Consultants / Security Managed Services Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information

Execview Project Portfolio Management

Execview Project Portfolio Management EXECVIEW for G-Cloud Framework Users Execview Project Portfolio Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide

More information

SHARPCLOUD SECURITY STATEMENT

SHARPCLOUD SECURITY STATEMENT SHARPCLOUD SECURITY STATEMENT Summary Provides details of the SharpCloud Security Architecture Authors: Russell Johnson and Andrew Sinclair v1.8 (December 2014) Contents Overview... 2 1. The SharpCloud

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS

G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS G-Cloud Service Definition Atos Rapid Pilot Mobile Application Development Service SCS Atos Rapid Pilot Mobile Applications Development Service SCS Designed to provide rapid development and deployment

More information

G Cloud 6. Service Definition: Unified Communications as a Service (UCaaS)

G Cloud 6. Service Definition: Unified Communications as a Service (UCaaS) G Cloud 6 Service Definition: Unified Communications as a Service (UCaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Microsoft Cloud Business Applications

G-CLOUD FRAMEWORK SERVICE DEFINITION. Microsoft Cloud Business Applications G-CLOUD FRAMEWORK SERVICE DEFINITION Microsoft Cloud Business Applications Table of Contents 1 Cloudhub360... 3 2 SERVICE OVERVIEW & SOLUTION... 3 3 INFORMATION ASSURANCE... 4 4 BACKUP/RESTORE AND DISASTER

More information

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering

More information

GCloud Application Development Service Definition. Application Development

GCloud Application Development Service Definition. Application Development GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding

More information

service description Email, SharePoint and File Archive in the Cloud Software as a Service

service description Email, SharePoint and File Archive in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Email, SharePoint and File Archive in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing...

More information

service description Document Management in the Cloud Software as a Service

service description Document Management in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Document Management in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing... 4 Trial service...

More information

G-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS

G-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS G-Cloud Service Definition Atos Accredited Oracle Business Intelligence Solutions SCS Atos Accredited Oracle Business Intelligence Solutions SCS Robust, scalable Cloud computing and consumption-based reporting

More information

Hydrant E-Learning Management System (HELMS)

Hydrant E-Learning Management System (HELMS) Hydrant E-Learning Management System (HELMS) service definition v6.1 Page 1 Service overview Hydrant offer an e-learning Management System (HELMS) on which a variety of e-learning solutions can be built

More information

SuiteCRM Customer Relationship Management System

SuiteCRM Customer Relationship Management System SuiteCRM Customer Relationship Management System Overview SalesAgility is an ISO9001-accredited professional services consultancy engaged in transforming the business needs of our clients into robust and

More information

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this

More information

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Cloud Enablement Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of this

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 2.1, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating

More information

G-Cloud Service Definition. Atos Software Development Services

G-Cloud Service Definition. Atos Software Development Services G-Cloud Service Definition Atos Software Development Services Atos Software Solution Development Services A flexible and robust software development service focussed on delivering maximum business value

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO)

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO) Commercial in Confidence 1 G-CLOUD FRAMEWORK RM1557-vi SERVICE DEFINITION 5DRIVE PROFESSIONAL STORAGE (PRO) 5NINES 5NINES Data Centre Services Service Offered 5DRIVE PERSONAL CLOUD STORAGE with remote

More information

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification G-Cloud Service Description Atos: Cloud Professional Services: Requirements Specification Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and

More information

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING Sopra Steria OneMobile SaaS Service Sopra Steria in the public sector Organisations across the public sector choose Sopra Steria to deliver transformation programmes

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

G-Cloud Service Definition. Atos Data Quality Audit SCS

G-Cloud Service Definition. Atos Data Quality Audit SCS G-Cloud Service Definition Atos Data Quality Audit SCS Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

G-Cloud Service Definition. Atos Information Security Wireless Scanning Service

G-Cloud Service Definition. Atos Information Security Wireless Scanning Service G-Cloud Service Definition Atos Information Security Wireless Scanning Service Keeping your wireless networks secure Atos Information Security Wireless Scanning Service The Atos Wireless Scanning Service

More information

Fujitsu Private Cloud Customer Service Description

Fujitsu Private Cloud Customer Service Description Fujitsu Private Cloud Customer Service Description Fujitsu Private Cloud forms part of Fujitsu Hybrid IT portfolio to address the full range of Customers requirements and business needs by providing agility

More information

InsightCloud. www.insightcloud.com. Hosted Desktop Service. What is InsightCloud? What is SaaS? What are the benefits of SaaS?

InsightCloud. www.insightcloud.com. Hosted Desktop Service. What is InsightCloud? What is SaaS? What are the benefits of SaaS? What is InsightCloud? InsightCloud is a web portal enabling Insight customers to purchase and provision a wide range of Cloud services in a straightforward and convenient manner. What is SaaS? Software

More information

Business Analysis from Quadrant - to enable more or better use of Cloud Services (Service Definition, G-Cloud CloudStore Services)

Business Analysis from Quadrant - to enable more or better use of Cloud Services (Service Definition, G-Cloud CloudStore Services) - to enable more or better use of Cloud Services (Service Definition, G-Cloud CloudStore Services) Quadrant Consultants Limited Golden Cross House, 8 Duncannon St, WC2N 4JF Tel: 00 44 (0)20 7868 5470 Email:

More information

A white paper from Fordway on CLOUD COMPUTING. Why private cloud should be your first step on the cloud computing journey - and how to get there

A white paper from Fordway on CLOUD COMPUTING. Why private cloud should be your first step on the cloud computing journey - and how to get there A white paper from Fordway on CLOUD COMPUTING Why private cloud should be your first step on the cloud computing journey - and how to get there PRIVATE CLOUD WHITE PAPER January 2012 www.fordway.com Page

More information

NSW Government. Data Centre & Cloud Readiness Assessment Services Standard. v1.0. June 2015

NSW Government. Data Centre & Cloud Readiness Assessment Services Standard. v1.0. June 2015 NSW Government Data Centre & Cloud Readiness Assessment Services Standard v1.0 June 2015 ICT Services Office of Finance & Services McKell Building 2-24 Rawson Place SYDNEY NSW 2000 standards@finance.nsw.gov.au

More information

Execview Corporate Performance Management

Execview Corporate Performance Management EXECVIEW for G-Cloud Framework Users Execview Corporate Performance Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide

More information

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Cloud Enablement Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

ediscovery Services from Quadrant - to enable more or better use of Cloud Services (Service Definition, G-Cloud CloudStore Services)

ediscovery Services from Quadrant - to enable more or better use of Cloud Services (Service Definition, G-Cloud CloudStore Services) - to enable more or better use of Cloud Services (Service Definition, G-Cloud CloudStore Services) Quadrant Consultants Limited Golden Cross House, 8 Duncannon St, WC2N 4JF Tel: 00 44 (0)20 7868 5470 Email:

More information

MICROSOFT DYNAMICS CRM

MICROSOFT DYNAMICS CRM MICROSOFT DYNAMICS CRM SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S MICROSOFT DYNAMICS CRM CAPABILITY INTRODUCTION Lockheed Martin offers a

More information

DELTATECH G-Cloud SaaS Services

DELTATECH G-Cloud SaaS Services DELTATECH G-Cloud SaaS Services 1.1.1.1.1.1 SecureOps Service Service Definition A DeltaTech G-Cloud SaaS service DeltaTech SaaS Services SecureOps Tactical Operations Management System Managing secure

More information

G Cloud III Framework Lot 4 (SCS) Project Management

G Cloud III Framework Lot 4 (SCS) Project Management G Cloud III Framework Lot 4 (SCS) Project Management Contents Executive Summary 3 Project Management 4 Why Deloitte? 6 SFIA Rate Card 7 Contact 8 Service Definition (a) to (p) 9 Executive Summary PROJECT

More information

G-Cloud IV Services Service Definition Accenture Force.com Cloud Services

G-Cloud IV Services Service Definition Accenture Force.com Cloud Services G-Cloud IV Services Service Definition Accenture Force.com Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. The Accenture Cloud Application

More information

G Cloud 4 Service Definition Document: CDG Common Digital Platform

G Cloud 4 Service Definition Document: CDG Common Digital Platform G Cloud 4 Service Definition Document: CDG Common Digital Platform Table of Contents 1.0 Document Introduction... 3 2.0 Service Definition: CDG Common Digital Platform... 3 2.1 Benefits of the Common Digital

More information

Azeus Convene Paperless Board and EXECUTIVE Meetings

Azeus Convene Paperless Board and EXECUTIVE Meetings Service Definition Azeus Convene Paperless Board and EXECUTIVE Meetings 1. An Overview of the G- Cloud Service (functional, non functional) Azeus Convene replaces meeting papers with a user-friendly mobile

More information

An example ITIL -based model for effective Service Integration and Management. Kevin Holland. AXELOS.com

An example ITIL -based model for effective Service Integration and Management. Kevin Holland. AXELOS.com An example ITIL -based model for effective Service Integration and Management Kevin Holland AXELOS.com White Paper April 2015 Contents Introduction to Service Integration and Management 4 An example SIAM

More information

Service: Contract Management (Software as a Service)

Service: Contract Management (Software as a Service) Service: Contract Management (Software as a Service) 1. Description: An overview of the G-Cloud Service (functional, non-functional) econtract Management allows for the management of a contract after award,

More information

Vodafone Total Managed Mobility

Vodafone Total Managed Mobility Vodafone Total Managed Mobility More productivity, less complexity Vodafone Power to you What s inside? What you get see how your business benefits 4 In detail find out how it all works 5 Service lifecycle

More information

Hosted Desktop as a Service

Hosted Desktop as a Service Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

Web Conferencing and Collaboration as a Service

Web Conferencing and Collaboration as a Service Service Definition Document GCloud 7 : Product : G7 3.LAMP.008 Summary Web Conferencing and Collaboration as a Service Web Conferencing and project collaboration service designed for mobile and desktop

More information

G Cloud 7. Service Definition: Unified Communications as a Service (UCaaS) RM1557vii

G Cloud 7. Service Definition: Unified Communications as a Service (UCaaS) RM1557vii G Cloud 7 Service Definition: Unified Communications as a Service (UCaaS) RM1557vii Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering

More information

Impact Level HootSuite does not yet have an Impact Level accreditation, however if we were to apply we believe we would be at the IL3 level.

Impact Level HootSuite does not yet have an Impact Level accreditation, however if we were to apply we believe we would be at the IL3 level. Overview G Cloud 4: Service Definition HootSuite is a social media monitoring and listening platform for businesses and organisations to collaboratively execute social media strategies across multiple

More information

PROGRAMME OVERVIEW: G-CLOUD APPLICATIONS STORE FOR GOVERNMENT DATA CENTRE CONSOLIDATION

PROGRAMME OVERVIEW: G-CLOUD APPLICATIONS STORE FOR GOVERNMENT DATA CENTRE CONSOLIDATION PROGRAMME OVERVIEW: G-CLOUD APPLICATIONS STORE FOR GOVERNMENT DATA CENTRE CONSOLIDATION 1. Introduction This document has been written for all those interested in the future approach for delivering ICT

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

Business Operations. Module Db. Capita s Combined Offer for Business & Enforcement Operations delivers many overarching benefits for TfL:

Business Operations. Module Db. Capita s Combined Offer for Business & Enforcement Operations delivers many overarching benefits for TfL: Module Db Technical Solution Capita s Combined Offer for Business & Enforcement Operations delivers many overarching benefits for TfL: Cost is reduced through greater economies of scale, removal of duplication

More information