ACT Age-Friendly Business Awards

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "ACT Age-Friendly Business Awards"

Transcription

1 < > ACT Age-Friendly Business Awards GUIDELINES Page 1 of 10

2 Table of Contents Introduction... 3 Eligibility... 3 Selection criteria... 3 Assessment process... 4 Why nominate?... 4 Timeline... 4 Lodgment of nomination forms... 5 Nomination validity... 5 Assistance with submissions... 5 Terms and conditions... 6 References... 7 Accessibility... 7 APPENDIX A: Examples of Age-friendly business practices... 8 Page 2 of 10

3 Introduction Wealth and consumer buying power has become increasingly concentrated in the older age groups. Business will need to tap into this market to remain competitive. The ACT Age-friendly Business Awards recognise businesses that provide a service that is relevant, respectful and appropriate for older customers. The key objectives are to: Recognise the efforts and achievements of businesses that provide an age-friendly service to older customers; Raise the business and community profile of their age-friendly achievements; and Encourage excellence in the ACT Business Sector by promoting the benefits of providing quality service that considers the needs of older customers. Eligibility The Awards are open to all ACT businesses. There are separate award categories for small business employers (1-19 employees) and larger business employers (20+ employees) The nominated business must have been in operation for at least six months and must be operational at the time of the presentation of the Award. Nominees must be businesses with an Australian Business Number (ABN) offering goods or services for sale. Businesses that have been found to be in breach of ACT or Commonwealth law or the Human Rights Act 2004 (ACT) will be excluded. Employers may apply directly or be nominated by a customer. Selection criteria Nominations will be considered on how well a business can demonstrate that they have initiatives in place that benefit older customers including best practice examples in advertising, communication the physical environment, respect and encouraging customer loyalty. Examples are included in Appendix A. Page 3 of 10

4 Assessment process The judging panel will comprise representatives from business, community and government. Nominations will be judged against the selection criteria. Judges cannot be nominated for an award and are required to declare any conflicts of interest. Winners will be announced and presented with an award at an awards ceremony at the ACT and Region Chamber of Commerce and Industry Annual Dinner on 21 May Why nominate? The Award winner will receive: One year s annual membership to the ACT and Region Chamber of Commerce and Industry for small business employers (1-19 employees) or an equivalent contribution to on year s annual membership to the ACT and Region Chamber of Commerce and Industry for large business employers (20+ employees); A professional development course conducted by the Chamber (for one employee); A half page advertisement in B2B magazine, valued at $1200 (GST incl.) (tbc) A framed Award certificate for display in their business premises; Dinner and admission for four guests at the 2014 ACT and Region Chamber of Commerce and Industry Annual Dinner; Recognition in local media and on the Chamber of Commerce and Industry website; Use of 2014 Age-friendly Business Award Winner logo; and Opportunities to showcase your company to your business peers Timeline Nominations open: 3 March 2014 Nominations close: 14 April 2014 Awards and prizes announced and presented: 21 May 2014 Page 4 of 10

5 Lodgment of nomination forms Nominations forms should be submitted online at by 14 April Nominees are encouraged to provide supporting material with their submission, which may include: testimonials, photos, and newspaper clippings, audio visual and other relevant material. Where it is not convenient to produce supporting documentation in digital format, post to: ACT Age-friendly Employer Awards c/- ACT Office for Ageing GPO Box 158 CANBERRA ACT 2601 Online and postal nominations will receive a return confirmation notice within five business days of receipt. If you do not receive a confirmation notice, please contact the ACT Office for Ageing at or at before 14 April Nomination validity To be valid, submissions must: Be provided with the knowledge and agreement of the nominee; Be lodged no later than 5pm 14 April 2014; and Comply with the published award eligibility, guidelines and conditions of entry. Assistance with submissions If you require assistance in preparing a nomination or need any further information about the awards, please contact the ACT Office for Ageing at or on Page 5 of 10

6 Terms and conditions 1. The judges decision will be final and no correspondence or discussion will be entered into. 2. In lodging a nomination for the Age-friendly Business Award, the businesses and individuals submitting give permission for the ACT Government and ACT Region Chamber of Commerce and Industry to publish details of the entry for the purpose of promoting these Awards. 3. Any photographic film, either still or motion, will remain the property of the ACT Government and ACT Region Chamber of Commerce and Industry who shall have free and full rights to use the name, photograph or film or recommendation of any nominee for the purposes of promoting the Awards or age-friendly business practice. 4. Businesses and individuals lodging an award submission agree to be available to attend the Awards Ceremony on 21 May Entry is conditional upon confirmation of eligibility by the judging panel. 6. Entry into the ACT Age-Friendly Business Awards constitutes acceptance of all terms and conditions. 7. By lodging this submission the nominator affirms that the nominee has not been found to be in breach of Human Rights legislation or currently disputing a claim under this legislation. 8. The ACT Government and the Awards Coordinator will not be responsible for the improper delivery or non-arrival of awards material. Page 6 of 10

7 References 1. Doyle,V and Gallagher, E. (2013). Creating and Age-friendly Business in B.C., Ministry of Health, British Columbia, Canada. 2. New York Academy of Medicine (2013). Age-friendly Local Business Guidelines. Retrieved from 3. ACT Government (2013). ACT Chief Minister s Inclusion Awards, ACT Government, Canberra ACT. Retrieved from 4. ACT Government (2011). ACT Business Guide to Older Customers, ACT Government, Canberra ACT. Accessibility The ACT Government is committed to making its information, services, events and venues, accessible to as many people as possible. If you have difficulty reading a standard printed document and would like to receive this publication in an alternative format such as large print or audio please telephone (02) If English is not your first language and you require the translating and interpreting services please telephone If you are deaf or hearing impaired and require the TTY typewriter service please telephone (02) Page 7 of 10

8 APPENDIX A: Examples of Age-friendly business practices Advertising Use multiple advertising formats to target older customers e.g. print, television, radio, online. Include images of older people in promotional material. Communication Make information easy to see, including good contrast in images and text. Design websites that are easy to see, understand and use. Ensure information is available in different formats. Use large, clear fonts for signage, printed materials, and websites; translate information in other languages. Offer large, clear subtitles for videos, music, and other multimedia that is important to your business. Provide written instructions to customers in addition to verbal instructions. Avoid automated telephone answering services that require customers pressing multiple numbers before connecting to a live person. Where they are used, ensure recorded verbal instructions are delivered slowly and clearly and can be repeated. Be mindful of possible vision and hearing impairments and respond appropriately, such as reading labels and locating items. Where frail older customers are accompanied by a younger relative or carer, service staff speak directly to the customer. Speak clearly, and at an appropriate speed, while looking directly at the person. Offer a quiet space where customers can discuss their business or concerns in privacy. Where appropriate, offer audio recordings in offices, room numbers, departments, building directories, and elevator call buttons for hearing impaired customers. Page 8 of 10

9 Physical environment Minimise stairs, but when present, ensure they have sturdy railings and non-slip surfaces. Keep pavements and aisles wide and free of obstacles to accommodate walkers and wheelchairs. Provide disabled parking spaces near the entrance of your business premises Consider installing a ramp to improve access for people using a wheelchair or walker. For business premises with large display areas, provide a courtesy wheelchair. Avoid heavy doors or install automatic doors. Provide a place where customers can sit and rest and ensure chairs are comfortable, sturdy, of adequate height, and equipped with arms for people who need to push themselves up. Offer priority service or checkout counters for older people. Provide easily accessible toilets. Avoid loud in-store music and background noise. Avoid hard floor surfaces which increase noise (especially in restaurants) Provide adequate glare-free lighting at the entrance and throughout the business. Place products on shelves that are reachable, or readily offer assistance to reach items. Consider a policy of giving preferential service to frail older people who are queuing to pay or seeking assistance. Include bus information in your advertising and promotional material to assist older customers who use public transport to plan their journey. Provide a drop off/delivery service. Respect Older adults are treated with patience and understanding. Staff are trained to avoid condescending behaviours (e.g., speaking too loudly, speaking too familiarly as in calling someone dear, or showing visible impatience). Staff know how to address people s needs without stereotyping or drawing conclusions about people based on their age or other characteristics. Page 9 of 10

10 Staff have options for serving customers in a more comfortable way. Staff are rewarded for being respectful. Staff respond to errors and complaints promptly and courteously. Staff are trained to handle incidents such as falls or confusion while preserving the customer s dignity. Staff know how to recognise signs that a person needs help, or is being financially abused e.g. a person s bank card is being used by an accompanying person without the apparent approval of the older person. Offer assistance to customers when taking items to their cars. Be mindful of the possible limited income of many older customers and be ethical by not pushing unwanted or unneeded products or services on to older customer. Encouraging customer loyalty Consider removing all barriers to employing older customer service staff you may find that they have greater rapport with older customers and awareness of agespecific needs. Consider providing corporate support to older persons and seniors community organisations through financial sponsorship or by donating free or discounted goods and services. Consider becoming an ACT Seniors Card Program participating business or consider an in-house seniors rewards program e.g. seniors days discounts or specials. Sell food, products, and/or services that are tailored to older adults. Consider the product and service preferences of older customers e.g. smaller households, smaller incomes and smaller appetites. Offer extra customer service for older adults such as providing a drink of water if asked. Offer multiple payment options such as cash, EFTPOS, lay by, cheque or credit card. For more examples or for further information on age-friendly business practices, visit Page 10 of 10

ACT BUSINESS GUIDE OLDER CUSTOMERS

ACT BUSINESS GUIDE OLDER CUSTOMERS ACT BUSINESS GUIDE TO OLDER CUSTOMERS 2 FOREWORD FROM THE ACT MINISTER FOR AGEING, JOY BURCH MLA They stated that this attitude resulted in them being either ignored in retail settings or taken advantage

More information

Creating an Age-friendly Business in B.C.

Creating an Age-friendly Business in B.C. Creating an Age-friendly Business in B.C. Table of Contents Why have an age-friendly business? 1 How can you better serve older customers? 2 How to get started on making your business age-friendly 4 What

More information

Age-friendly Belfast Charter: Information for organisations A city where older people live life to the full

Age-friendly Belfast Charter: Information for organisations A city where older people live life to the full Age-friendly Belfast Charter: Information for organisations www.makinglifebettertogether.com What is the Age-friendly Belfast Charter? The Age-friendly Belfast Charter is a statement of commitment by participating

More information

Strategies to Promote Accessible Marketplaces and Inclusive Workplaces

Strategies to Promote Accessible Marketplaces and Inclusive Workplaces Strategies to Promote Accessible Marketplaces and Inclusive Workplaces Why should organizations include people with disabilities in their business and hiring strategies? Because they cannot afford not

More information

Nominations will be acknowledged via within 2 working days of being received by DSS.

Nominations will be acknowledged via  within 2 working days of being received by DSS. Introduction The Australian Disability Enterprises Excellence Award has been established to recognise, encourage and promote the significant contribution that Disability Enterprises make in improving the

More information

Creating an Age-friendly Business in Yukon

Creating an Age-friendly Business in Yukon Creating an Age-friendly Business in Yukon YG PHOTO P. DABBS PHOTO Thank you to the following members of the Age-Friendly Business Guide working group for your input: Betty Irwin, Whitehorse City Council;

More information

Age-Friendly Communities

Age-Friendly Communities Age-Friendly Communities A Western Australian Approach Based on the Vancouver Protocol, developed for the World Health Organisation s (WHO) Age-Friendly Cities Project Ageing and Life Course Program, WHO

More information

AODA. Accessibility for Ontarians with Disabilities Act. Guide to Accessible Events

AODA. Accessibility for Ontarians with Disabilities Act. Guide to Accessible Events AODA Accessibility for Ontarians with Disabilities Act Guide to Accessible Events Events That Are Accessible For All The Accessibility for Ontarians with Disabilities Act (AODA) promotes the principles

More information

Access to libraries for persons with disabilities - CHECKLIST

Access to libraries for persons with disabilities - CHECKLIST International Federation of Library Associations and Institutions IFLA Professional Reports, No. 89 Access to libraries for persons with disabilities - CHECKLIST By Birgitta Irvall and Gyda Skat Nielsen

More information

ACT WOMEN S GRANTS PROGRAM

ACT WOMEN S GRANTS PROGRAM ACT WOMEN S GRANTS PROGRAM 2012-2013 Guidelines APPLICATIONS OPEN ON 8 MARCH 2013 AND CLOSE AT 5 PM FRIDAY 19 APRIL 2013. 2008 2009 Supplementary Gender Analysis TABLE OF CONTENTS 1. INTRODUCTION...3 1.1

More information

PEOPLE FIRST. How to Plan Events Everyone Can Attend. Braille Accessible Print Assistive Listening Systems

PEOPLE FIRST. How to Plan Events Everyone Can Attend. Braille Accessible Print Assistive Listening Systems PEOPLE FIRST How to Plan Events Everyone Can Attend Braille Accessible Print Assistive Listening Systems Closed Captioning Accessibility Sign Language Interpretation Information Telephone Typewriter (TTY

More information

Catholic Principals Council Ontario Accessibility Policies. Customer service policy on providing goods and service to people with disabilities

Catholic Principals Council Ontario Accessibility Policies. Customer service policy on providing goods and service to people with disabilities Catholic Principals Council Ontario Accessibility Policies Table of Contents Standard of Customer Service policies: Catholic Principals Council Ontario (CPCO) is committed to serving our customers needs

More information

Customer Access 1 Checklist for Banks, Financial and Legal Services

Customer Access 1 Checklist for Banks, Financial and Legal Services GOOD ACCESS IS GOOD BUSINESS Customer Access 1 Checklist for Banks, Financial and Legal Services The City of Melbourne has introduced the Good Access is Good Business publications and education program

More information

State Government Access Guidelines for Information, Services and Facilities

State Government Access Guidelines for Information, Services and Facilities State Government Access Guidelines for Information, Services and Facilities A guide to assist government meet legislative requirements and support everyone to create an accessible and inclusive Western

More information

Canadian Guidelines on Library and Information Services for Older Adults. Introduction. A Definition of "Older Adults"

Canadian Guidelines on Library and Information Services for Older Adults. Introduction. A Definition of Older Adults Canadian Guidelines on Library and Information Services for Older Adults Approved by Executive Council ~ November 24, 2002 Introduction Older adults are not a homogenous population that can be easily categorized.

More information

American Academy of Physical Medicine and Rehabilitation Site Survey Report

American Academy of Physical Medicine and Rehabilitation Site Survey Report American Academy of Physical Medicine and Rehabilitation Site Survey Report Introduction and Background In early 2013, the Contract Meeting Manager for the American Academy of Physical Medicine and Rehabilitation

More information

This Policy applies to all pupils including EYFS

This Policy applies to all pupils including EYFS Policy for Photographs and Photography This Policy applies to all pupils including EYFS Introduction Photography in schools is subject to the Data Protection Act 1998 regarding the rights of individuals

More information

Building Age-Friendly Communities

Building Age-Friendly Communities AGE-FRIENDLY CHECKLIST This checklist incorporates information from the Checklist of Essential Features of Age-friendly Cities developed by the World Health Organization; and Age-Friendly Rural and Remote

More information

Accessible Information: Policy and Guidelines for Local Government

Accessible Information: Policy and Guidelines for Local Government Accessible Information: Policy and Guidelines for Local Government Objective To ensure people with disabilities have the same opportunities as other community members to access public documents and information

More information

Conditions and Guidelines

Conditions and Guidelines Conditions and Guidelines 2015 Far West NSW Excellence In Business Awards ABOUT THE AWARDS The Awards celebrate Far West NSW businesses and recognises outstanding contributions to the growth of our economy.

More information

RESPONSIBLE GAMBLING CODE OF CONDUCT FOR [ NAME OF GAMING VENUE]

RESPONSIBLE GAMBLING CODE OF CONDUCT FOR [ NAME OF GAMING VENUE] RESPONSIBLE GAMBLING CODE OF CONDUCT FOR [ NAME OF GAMING VENUE] OCTOBER 2011 Version 1 Victorian Gaming Venue Responsible Gambling Code of Conduct 1 Table of Contents 1. INTERPRETATIONS... 3 2. RESPONSIBLE

More information

Code of Banking. Voluntary Guidelines to Assist Banks to Meet the Needs of Older and Disabled Customers

Code of Banking. Voluntary Guidelines to Assist Banks to Meet the Needs of Older and Disabled Customers Code of Banking Practice Focus Group Voluntary Guidelines to Assist Banks to Meet the Needs of Older and Disabled Customers 1 Introduction 1.1 The UN Convention on the Rights of Persons with Disabilities

More information

What you can expect from Centrelink

What you can expect from Centrelink What you can expect from Centrelink Centrelink s Customer Service Charter This charter tells you the standard of service you can expect from Centrelink and what to do if you are unhappy with the service

More information

The 2014 PAGE creative excellence Awards

The 2014 PAGE creative excellence Awards The 2014 PAGE creative excellence Awards Introduction The 2014 Page Awards represent a great marketing opportunity for your business. The awards will be held at The National Press Club, Friday 28 November.

More information

SAMPLE MEETING NOTICES

SAMPLE MEETING NOTICES TEMPLATE A SAMPLE MEETING NOTICES 1. Give people information in advance about accessibility and auxiliary aids at meetings. 2. Be sure that the information is accurate. 3. Include information about how

More information

Please note that exhibitor move out will not be permitted prior to 8:05 p.m and must be complete by 9:30pm.

Please note that exhibitor move out will not be permitted prior to 8:05 p.m and must be complete by 9:30pm. Logistics and Information The Manitoba Design Exchange 2011 will be held Thursday October 6, 2010 Victoria Inn Hotel and Convention Center Wellington Ballroom 1808 Wellington Avenue Winnipeg Manitoba The

More information

Australian Research Council. Client Service Charter

Australian Research Council. Client Service Charter Australian Research Council Client Service Charter June 2014 Message from the Chief Executive Officer Page 2 The Australian Research Council (ARC) is committed to the Australian Public Service (APS) Values

More information

2.1. These Terms of Admission, ( Terms ) as may be from time to time amended set out the general terms which apply to you.

2.1. These Terms of Admission, ( Terms ) as may be from time to time amended set out the general terms which apply to you. Terms of Admission 1. Definitions 1.1. You means everyone who purchases a ticket and everyone who visits a cinema operated by The Regal Cinema Evesham Ltd ( TRCEL ), whether or not they have purchased

More information

Community Participation Group. 2015-2016 ACT Women s Safety Grants Program. Guidelines. Applications close 5pm Friday 18 September 2015

Community Participation Group. 2015-2016 ACT Women s Safety Grants Program. Guidelines. Applications close 5pm Friday 18 September 2015 Community Participation Group 2015-2016 ACT Women s Safety Grants Program Guidelines Applications close 5pm Friday 18 September 2015 Please read these guidelines carefully before completing your application

More information

Serving All: A Guide to Being Accessible for Your Customers and Community

Serving All: A Guide to Being Accessible for Your Customers and Community Serving All: A Guide to Being Accessible for Your Customers and Community About This Guidebook Did you know that over 70,000 people in Washington, DC have a disability? Making sure your restaurant is accessible

More information

Rail Track Association Australia s (RTAA) Australasian Rail Diversity Award

Rail Track Association Australia s (RTAA) Australasian Rail Diversity Award Rail Track Association Australia s (RTAA) Australasian Rail Diversity Award About the Award The RTAA is proud to recognise the outstanding achievements of members in the promotion of diversity and workplace

More information

Development Approvals

Development Approvals Development Approvals EVENT APPLICATION Please complete the enclosed form and return to:- By Mail: In Person: Via Email: Chief Executive Officer City of Perth GPO Box C120 PERTH WA 6839 Facsimile: (08)

More information

Increase Your Access, Increase Your Profits. A Resource for Business Owners

Increase Your Access, Increase Your Profits. A Resource for Business Owners Increase Your Access, Increase Your Profits A Resource for Business Owners A Woodstock Accessibility Advisory Committee Publication Updated June 2013 The Profitability of Accessibility The Royal Bank has

More information

Introducing. The Accessibility for Manitobans Act

Introducing. The Accessibility for Manitobans Act Introducing The Accessibility for Manitobans Act Accessibility for All Manitobans The Accessibility for Manitobans Act (AMA) became law December 5, 2013. Under this landmark legislation, the Manitoba government

More information

OSHC Extras. Overseas Student Health Cover. Policy Document. Effective 1 April 2015

OSHC Extras. Overseas Student Health Cover. Policy Document. Effective 1 April 2015 OSHC Extras Policy Document Effective 1 April 2015 Overseas Student Health Cover OSHC Extras OSHC Extras is an affordable and tailored Extras cover designed for Overseas Students studying in Australia.

More information

OSHC Extras. Overseas Student Health Cover. Policy Document. Effective April 2014

OSHC Extras. Overseas Student Health Cover. Policy Document. Effective April 2014 OSHC Extras Policy Document Effective April 2014 Overseas Student Health Cover OSHC Extras OSHC Extras is an affordable and tailored Extras cover designed for Overseas Students studying in Australia. OSHC

More information

Customer Charter. www.dublinbus.ie

Customer Charter. www.dublinbus.ie Customer Charter www.dublinbus.ie Contents Our commitment to you 4 Providing a quality service 4 Keeping you informed 7 Providing an accessible service 8 Paying for your journey 9 Helping the environment

More information

SPONSORSHIP PROSPECTUS

SPONSORSHIP PROSPECTUS Recognising and rewarding excellence and outstanding achievement in vocational education and training SPONSORSHIP PROSPECTUS www.trainingawards.nsw.gov.au Contents About the Awards... 1 Principal Partner...

More information

Repairs and Maintenance important information from Housing ACT

Repairs and Maintenance important information from Housing ACT FACT SHEET Repairs and Maintenance important information from Housing ACT Who will do the maintenance work? Housing ACT has appointed one Facility Manager, Spotless P&F Pty Ltd to undertake property maintenance.

More information

Disability Discrimination KNOW YOUR RIGHTS

Disability Discrimination KNOW YOUR RIGHTS Disability Discrimination KNOW YOUR RIGHTS What is disability discrimination? Disability discrimination is when a person with a disability is treated less favourably than a person without the disability

More information

The Scottish Parliament Information for visitors

The Scottish Parliament Information for visitors The Scottish Parliament Information for visitors Contents Welcome to the Scottish Parliament - Page 2 Contact details for the Scottish Parliament - Page 2 Opening times - Page 3 Travel to the Scottish

More information

About the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

About the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) About the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) www.accesson.ca Accessibility For All Ontarians The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law on

More information

Disability discrimination

Disability discrimination Disability discrimination Disability discrimination occurs when a person is treated less favourably, or not given the same opportunities, as others in a similar situation because of their disability. The

More information

General Requirements of the Regulation

General Requirements of the Regulation 1 General Requirements of the Regulation Disclaimer This training resource is not legal advice and should you require assistance in interpreting the legislation or the regulation, please contact your legal

More information

Reviewed: 21 March 2016

Reviewed: 21 March 2016 Reviewed: 21 March 2016 Next Review Autumn 2017 School Photography Policy 1. Background At Good Shepherd Primary School we recognise that photography is a useful tool, and it is used routinely in many

More information

nsw Tips for events managers working with older people

nsw Tips for events managers working with older people nsw on Tips for events managers working with older people nsw on Introduction Older people have the time to participate in events Retirement or semi-retirement opens up many opportunities for older people

More information

2015 Equity Award Apprentice/Trainee and Work & Training Ltd Equity Vocational Student of the Year

2015 Equity Award Apprentice/Trainee and Work & Training Ltd Equity Vocational Student of the Year 2015 Equity Award Apprentice/Trainee and Work & Training Ltd Equity Vocational Student of the Year 2015 Equity Award Apprentice/Trainee and Work & Training Ltd Equity Vocational Student of the Year 2015

More information

Diocese of Sheffield. DAC Guidance Notes. Disabled Access Audit

Diocese of Sheffield. DAC Guidance Notes. Disabled Access Audit Diocese of Sheffield DAC Guidance Notes 2 Name of Church: Address: Listing Grade: Date of Audit: 1. General background Is the church open to visitors during the day? / (where appropri ate) Is the church

More information

GOLD COAST CONVENTION AND EXHIBITION CENTRE 06.11.15 07.11.15 PARTNERSHIP AND EXHIBITION OPPORTUNITIES

GOLD COAST CONVENTION AND EXHIBITION CENTRE 06.11.15 07.11.15 PARTNERSHIP AND EXHIBITION OPPORTUNITIES GOLD COAST CONVENTION AND EXHIBITION CENTRE 06.11.15 07.11.15 PARTNERSHIP AND EXHIBITION OPPORTUNITIES INVITATION TO PARTNERS AND EXHIBITORS Welcome to the 2015 Australian Property Institute (API) Queensland

More information

MEDICAL COUNCIL OF NEW ZEALAND

MEDICAL COUNCIL OF NEW ZEALAND MEDICAL COUNCIL OF NEW ZEALAND FEBRUARY 15 www.mcnz.org.nz Statement on advertising Introduction 1. The Medical Council believes that clear and accurate information about the services provided by doctors

More information

Front of House Manual

Front of House Manual Front of House Manual 1. INTRODUCTION The purpose of this manual is to collect together all items of information required by those responsible for the Front of House management function during any production

More information

Northern Territory. Code of Practice For Responsible Gambling

Northern Territory. Code of Practice For Responsible Gambling Northern Territory Code of Practice For Responsible Gambling 2 Statement This Code of Practice reflects a partnership between Northern Territory gambling providers, Government, regulators and counseling

More information

RULES AND GUIDELINES 2014. Version 115

RULES AND GUIDELINES 2014. Version 115 RULES AND GUIDELINES 2014 Version 115 1 Contents Page Introduction 3 The Awards 4 Nominees and Winners 5 Eligibility and Entry 5 Award Categories 6-8 Voting 9 2 INTRODUCTION The British Comedy Awards are

More information

AUSTRALIAN. Sponsorship and Trade Exhibition Opportunities

AUSTRALIAN. Sponsorship and Trade Exhibition Opportunities 13th Annual CEFPI Australasia Region Conference 29-31 May 2013 SKYCITY Hotel, Auckland New Zealand AUSTRALIAN Sponsorship and Trade Exhibition Opportunities CEFPI 2013 CONFERENCE 29-31 May 2013, SKYCITY

More information

GOOD SHEPHERD NON-PROFIT HOMES INC. HAMILTON POLICY MANUAL. Accessibility of Goods and Services to People with Disabilities

GOOD SHEPHERD NON-PROFIT HOMES INC. HAMILTON POLICY MANUAL. Accessibility of Goods and Services to People with Disabilities GOOD SHEPHERD NON-PROFIT HOMES INC. HAMILTON POLICY MANUAL DEPARTMENT: NUMBER: TOPIC: PURPOSE: POLICY: ADMINISTRATION ADM-09 Accessibility of Goods and Services to People with Disabilities To establish

More information

Northern Territory Code of Practice for Responsible Gambling

Northern Territory Code of Practice for Responsible Gambling Northern Territory Code of Practice for Responsible Gambling Table of contents Statement... 1 Objective... 1 What is responsible gambling?... 1 What is problem gambling?... 1 Expected outcomes... 1 The

More information

AWARDS for Excellence

AWARDS for Excellence Department of Education Department of Education AWARDS for Excellence About the Awards The Department of Education values its people and their contribution to our high quality education system, which encompasses

More information

National Measurement Institute Service Charter

National Measurement Institute Service Charter Message from the Chief Executive National Measurement Institute Service Charter This Service Charter is a commitment about the service that the National Measurement Institute (NMI) will provide when you

More information

Terms and Conditions effective August 2016

Terms and Conditions effective August 2016 NAB CHOICE PACKAGE Terms and Conditions effective August 2016 CONTENTS Introduction 3 Personal finance benefits 4 Other Banking Benefits 7 Insurance Benefits 8 Code of Banking Practice 10 Other conditions

More information

Age-friendly principles and practices

Age-friendly principles and practices Age-friendly principles and practices Managing older people in the health service environment Developed on behalf of the Australian Health Ministers Advisory Council (AHMAC) by the AHMAC Care of Older

More information

Code of Practice for Direct Marketing in New Zealand

Code of Practice for Direct Marketing in New Zealand Code of Practice for Direct Marketing in New Zealand This Code was reviewed in October 2009. This Code has been developed by the New Zealand Marketing Association (NZMA) and the Advertising Standards Authority

More information

2015-2016. Sarina Community Bank Branch. Influencing positive change in the community. Sarina Community Bank Branch Community Engagement Program

2015-2016. Sarina Community Bank Branch. Influencing positive change in the community. Sarina Community Bank Branch Community Engagement Program Sarina Branch 2015-2016 Influencing positive change in the community The Sarina and District Community Financial Services Limited (S&DCFSL) operates Sarina Branch of Bendigo Bank and is proud to invest

More information

Customer Feedback Management Policy

Customer Feedback Management Policy Customer Feedback Management Policy Version 2.0 Table of Contents 1 Document Control... 3 1.1 Document Information... 3 1.2 Document History... 3 1.3 Scheduled amendments... 3 1.4 Document Approvals...

More information

Expanding Your Market

Expanding Your Market U.S. Department of Justice Civil Rights Division Disability Rights Section Expanding Your Market Maintaining Accessible Features in Retail Establishments Introduction More than 50 million Americans with

More information

accessibility standard

accessibility standard Scandic s accessibility standard Here you can read our 110 point accessibility standard. It has been drawn up by carefully following the route taken by guests from the car park on through the whole hotel.

More information

Manchester City F.C. City Live Frequently Asked Questions

Manchester City F.C. City Live Frequently Asked Questions Manchester City F.C. City Live Frequently Asked Questions www.mcfc.co.uk Version 1.0 July 2013 Page 1 of 6 CityLive A pre-season party like no other that will allow you to get closer to the first team

More information

General Health Fund Terms and Conditions of Provider Status

General Health Fund Terms and Conditions of Provider Status Provider status with any health fund is not the right of the practitioner. It is a privilege for the skilled health care professional. As such, health care professionals need to ensure that they understand

More information

Accessible Customer Service. Guide. Providing Services to People with Disabilities

Accessible Customer Service. Guide. Providing Services to People with Disabilities Accessible Customer Service Guide Providing Services to People with Disabilities January 1, 2012 As required by law under Section 6 of the Accessibility for Ontarians with Disabilities Act, Accessible

More information

Preferred Insurance Group Human Resources Policy Manual

Preferred Insurance Group Human Resources Policy Manual Title: Customer Service Standard Last Updated: December 2011 Section: 1 Policy Number: 22 Revision Number: Approved by: Executive Team At Preferred Insurance Group, we are committed to meeting the requirements

More information

Talking Disability. It s important to look past the disability and treat me as a real person. Communicating with people with a disability

Talking Disability. It s important to look past the disability and treat me as a real person. Communicating with people with a disability It s important to look past the disability and treat me as a real person. Communicating with people with a disability This communication booklet has been developed in recognition of the fact that how we

More information

What you have to do to comply with the Accessibility Standards for Customer Service

What you have to do to comply with the Accessibility Standards for Customer Service What you have to do to comply with the Accessibility Standards for Customer Service Excellence in customer service is the goal of any successful business today. Ensuring you are accessible and open to

More information

Sponsorship Opportunities Catalog

Sponsorship Opportunities Catalog 2014 Sponsorship Opportunities Catalog Why Sponsor? 3 Coffee Hours & Business After Hours 4 Annual Dinner 5 Excellence Awards Luncheon 6 Chamber Business on the Greens Golf Challenge 7 Annual Chamber Roast

More information

FINDLAY FOODS (KINGSTON) LTD. HEALTH AND SAFETY POLICY MANUAL TITLE: AODA ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE POLICY

FINDLAY FOODS (KINGSTON) LTD. HEALTH AND SAFETY POLICY MANUAL TITLE: AODA ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE POLICY AODA Accessibility Standards for Customer Service Policy 41. POLICY 41.01 The mission of Findlay Foods (Kingston) Ltd. is to provide appropriate customer service to individuals with disabilities. 41.02

More information

EVENT ORGANISER S KIT

EVENT ORGANISER S KIT Mental Health Week 2011 EVENT ORGANISER S KIT including: mini-grant initiative guidelines information pack for event organisers Statewide and Mental Health Services Department of Health and Human Services

More information

St Michael s CE (Aided) Primary School School Policy for the Safe Use of Children s Photographs

St Michael s CE (Aided) Primary School School Policy for the Safe Use of Children s Photographs St Michael s CE (Aided) Primary School School Policy for the Safe Use of Children s Photographs Introduction Schools need and welcome publicity. Children s photographs add colour, life and interest to

More information

STEP 10: Promote and Market Your Accessibility

STEP 10: Promote and Market Your Accessibility STEP 10: Promote and Market Your Accessibility Guidance on Public Information and Marketing How to Write and Speak about People with Disabilities and Older Adults Suggestions for Creating a Public Information

More information

Accessibility for Ontarians with Disabilities Act - Accessibility Standards for Customer Service

Accessibility for Ontarians with Disabilities Act - Accessibility Standards for Customer Service 1. PURPOSE AND POLICY STATEMENT The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the Act ) is to create a more accessible Ontario, by identifying, and to the extent possible, preventing,

More information

Ministry of Education. Standards for School Boards Special Education Plans

Ministry of Education. Standards for School Boards Special Education Plans Ministry of Education Standards for School Boards Special Education Plans 2000 CONTENTS Introduction................................................ 3 The Board s Consultation Process................................

More information

Accessibility for People with Disabilities

Accessibility for People with Disabilities Table of Contents 1. Overview 3 2. Scope of the Guide 3 2.1 Thrust of the Guide 3 2.2 Who will Use the Guide 4 2.3 Effectiveness of the Guide 4 2.4 The Guide and the ACIF Code and Guideline 5 2.5 Consultation

More information

Integrated Accessibility Standards Regulation:

Integrated Accessibility Standards Regulation: Integrated Accessibility Standards Regulation: A Training Booklet for Small Private and Not-for-Profit Organizations www.accessforward.ca July 2013 Disclaimer This training resource is not legal advice

More information

Government Procurement Professionals Awards

Government Procurement Professionals Awards 2015 The Government Procurement Professionals Awards are designed to recognise the significant contribution that staff make within the Local Government sector. Chief Executive Officers, Executives and

More information

Five questions were addressed in the workshops:

Five questions were addressed in the workshops: This report represents the findings of the workshops held during the Louth Age Friendly County Initiative seminar. Participants in the workshops included, representatives from nursing homes, representatives

More information

AUSTRALIAN CLINICAL PSYCHOLOGY ASSOCIATION CODE OF PROFESSIONAL ETHICS

AUSTRALIAN CLINICAL PSYCHOLOGY ASSOCIATION CODE OF PROFESSIONAL ETHICS AUSTRALIAN CLINICAL PSYCHOLOGY ASSOCIATION CODE OF PROFESSIONAL ETHICS Purpose This Code of Professional Ethics provides principles and guidelines that should be observed by all members of the Australian

More information

Best practice guidelines for the implementation of Responsible Gambling Codes of Conduct and Self-Exclusion Programs

Best practice guidelines for the implementation of Responsible Gambling Codes of Conduct and Self-Exclusion Programs Best practice guidelines for the implementation of Responsible Gambling Codes of Conduct and Self-Exclusion Programs A VCGR Responsible Gambling publication Background The Victorian Government has enacted

More information

Terms and Conditions for Visiting Anne Frank House

Terms and Conditions for Visiting Anne Frank House Terms and Conditions for Visiting Anne Frank House Introduction The Anne Frank House shall, within reasonable limits, do everything possible to ensure that a visit to the museum complex and the exhibitions

More information

TERMS AND CONDITIONS. www.fringeworld.com.au. Page 1 of 13

TERMS AND CONDITIONS. www.fringeworld.com.au. Page 1 of 13 TERMS AND CONDITIONS www.fringeworld.com.au Page 1 of 13 Introduction FRINGE WORLD Festival is an initiative of ARTRAGE. ARTRAGE is the incorporated body that enforces the following Terms and Conditions.

More information

Accessibility Design Advice

Accessibility Design Advice Accessibility Design Advice Quick Access Guide Improving the accessibility of the physical environment Websites It is good practise to provide written information on your web site for disabled visitors

More information

Financial Services Guide

Financial Services Guide Financial Services Guide Version: Version 18.0 Issue date: 23 March 2015 Important information We recommend you read this Financial Services Guide (FSG) because it contains important information designed

More information

A personal profile on the relevant Chapter Area on the new FPA website to be launched in September.

A personal profile on the relevant Chapter Area on the new FPA website to be launched in September. About the Awards As part of the Financial Planning Association s mandate to elevate the status of financial planning to a universally respected profession, the FPA is proud to present the inaugural FPA

More information

WA HEALTH LANGUAGE SERVICES POLICY September 2011

WA HEALTH LANGUAGE SERVICES POLICY September 2011 WA HEALTH LANGUAGE SERVICES POLICY September 2011 CULTURAL DIVERSITY UNIT PUBLIC HEALTH DIVISION . WA HEALTH LANGUAGE SERVICES POLICY WA HEALTH LANGUAGE SERVICES POLICY... 2 Foreword... 3 1 CONTEXT...

More information

NONDISCRIMINATION POLICY

NONDISCRIMINATION POLICY NONDISCRIMINATION POLICY POLICY As a recipient of Federal financial assistance, Franciscan Health System (FHS) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis

More information

Thanks... Community Fundraising helping us help others

Thanks... Community Fundraising helping us help others helping us help others Thanks... We re very grateful to all our supporters who embark on community fundraising projects for MSF Australia. As an independent emergency medical aid organisation, we rely

More information

RIGHTS OF ACCESS GOODS, FACILITIES, SERVICES AND PREMISES

RIGHTS OF ACCESS GOODS, FACILITIES, SERVICES AND PREMISES STAFF GUIDANCE BOOKLET RIGHTS OF ACCESS GOODS, FACILITIES, SERVICES AND PREMISES DISABILITY DISCRIMINATION ACT PART III INTRODUCTION This extension to the Disability Discrimination Act 1995 relates to

More information

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT ( AODA ) Customer Service Standard Policy

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT ( AODA ) Customer Service Standard Policy ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT ( AODA ) Customer Service Standard Policy At Dalton Timmis Insurance Group (DTG), we are committed to meeting the requirements of the accessibility standards,

More information

Cowbit St Mary s Church of England Primary School. Procedure for the Safe use of Photographs and Electronic Images

Cowbit St Mary s Church of England Primary School. Procedure for the Safe use of Photographs and Electronic Images Cowbit St Mary s Church of England Primary School Procedure for the Safe use of Photographs and Electronic Images 1. Introduction Cowbit St Mary s School needs and welcomes positive publicity. Children

More information

The Equality Act: Guidance for small businesses. Your role as a service provider under the Equality Act

The Equality Act: Guidance for small businesses. Your role as a service provider under the Equality Act The Equality Act: Guidance for small businesses Your role as a service provider under the Equality Act Your role as a service provider under the Equality Act This guide explains your obligations as a provider

More information

The Corporation of the Municipality of Wawa Policy Manual

The Corporation of the Municipality of Wawa Policy Manual Accessible Customer Section A Preamble 1.0 The Municipality of Wawa acknowledges the legislative requirement for and the commitment to provide high quality goods and services that are accessible to all

More information

Section 5: Promotions, Marketing, Sponsorship and Special Events Table of Content

Section 5: Promotions, Marketing, Sponsorship and Special Events Table of Content Section 5: Promotions, Marketing, Sponsorship and Special Events Table of Content 5.1 PROMOTIONS, PUBLIC RELATIONS & GOVERNMENT a) Event Promotional Objectives b) Spectator Promotions c) Youth Promotions

More information

The promoter is Boost Juice Pty Ltd (ABN 11 092 165 681) trading as: ( the Promoter ). (the website ).

The promoter is Boost Juice Pty Ltd (ABN 11 092 165 681) trading as: ( the Promoter ). (the website ). TERMS AND CONDITIONS SCHEDULE ITEM 1: PROMOTION NAME ITEM 2: PERMIT NUMBER Win $1000 Cash Promotion ( Promotion ) NSW: LTPS/12/01110 ITEM 3: PROMOTER The promoter is Boost Juice Pty Ltd (ABN 11 092 165

More information

Inquiry into the accessibility of services to Parliament

Inquiry into the accessibility of services to Parliament I.5B Inquiry into the accessibility of services to Parliament Report of the Government Administration Committee Fiftieth Parliament (Hon Ruth Dyson, Chairperson) May 2014 Presented to the House of Representatives

More information