Business IT Support: The Market Opportunity for Managed IT Services

Size: px
Start display at page:

Download "Business IT Support: The Market Opportunity for Managed IT Services"

Transcription

1 Business IT Support: The Market Opportunity for Managed IT Services Kurt Scherf April Pivot Media, LLC 1 telecompetitor.com/plus

2 Table of Contents 1. Executive Summary Background SMB IT Challenges The Telecom Service Provider Case for IT Support IT Support Services Being Offered Market Opportunity 6 2. Technical Support Services Background 7 3. The Challenges of the SMB Technology Environment 9 4. The Telecom Service Provider Case for IT Support Services Offered Help Desk Services Data Center/Cloud Computing/Hosted Services Market Opportunity 21 List of Figures Figure 1 Penetration of Home and Personal Technology: U.S. 7 Figure 2 Consumer Tech Support Services 9 Figure 3 Technology Use in SMBs 10 Figure 4 Who is Responsible for Tech Support? 12 Figure 5 Time Spent Per Week Addressing Technology Problems 13 Figure 6 Biggest Technology Issues 14 Figure 7 Help Desk Services 18 Figure 8 U.S. Help Desk Services and Pricing 19 Figure 9 Cloud Computing/Hosted Services 21 Figure 10 Managed Services and Data Center Revenue Growth Pivot Media, LLC 2 telecompetitor.com/plus

3 1. Executive Summary Telecom service providers, both large and small, have recently taken on aggressive expansion into offering business-oriented tech support offerings to small and medium business customers (SMBs). This market report discusses the growing demand from SMBs for managed services, how service providers are categorizing these offers, and explores the overall market opportunity Background The business opportunity for managed IT services stems from the growing need of technical support by small business customers, as the widespread proliferation of more complex IT issues spreads to businesses of all sizes. Businesses are exploiting the advantages that IT can bring them for better relationships with customers and more efficient internal operations. But as these complexities increase, small business owners and managers increasingly find themselves distracted with IT problems that are better suited to be solved by IT professionals. This has given rise to the concept of managed IT services, where telecom service providers can add value to their current business product portfolio by helping SMB customers better manage their IT infrastructure. In so doing, SMB customers can focus on building and maintaining customer relationships, and not waste time and resources on managing IT issues. Providing managed tech support services for SMBs is a growing and appealing business opportunity for all service providers to explore SMB IT Challenges The technology challenges facing today s 5+ million SMBs are only growing in complexity. The need to maintain and manage typical IT infrastructure including computers and servers has expanded to include issues like video conferencing, cloud computing, virtual servers, and the prevalence of employees bringing their 2013 Pivot Media, LLC 3 telecompetitor.com/plus

4 own mobile devices into the workplace, also referred to as BYOD. At times, it can become overwhelming;telecom carriers are well positioned to provide relief and support. SMBs are continually investing in their IT infrastructure, with spending on the rise. Spending for IT services has increased from 19% in 2010 to 25%, according to the most recent data from SpiceWorks. Areas of growth include hosted backup/recovery and hosted data storage. IDC estimates that IT spending in U.S. SMBs exceeds $130 billion annually. 1 In a recent survey, the National Small Business Association (NSBA) provides some insight into how SMBs are managing their IT support services today. A little over one third, or 36%, pay an outside company for it. While an equal number task internal staff with the responsibility. One fourth of SMB owners indicate they do the IT support themselves. Office Depot recently conducted a survey which found that about half of respondents (48%) takealmost 2-3 days to have their computers repaired, with a majority (67%) citing that computer issues have hindered them from doing their job The Telecom Service Provider Case for IT Support Many telecom carriers, large and small, have recognized this growing opportunity for IT support services. It s widely considered as a revenue replacement strategy to help address declining revenue from more traditional voice services. Larger carriers have been quite active in this regard, primarily through acquisitions. Smaller carriers have also been acquiring companies and talent to be in a position to maximize this opportunity.. 1 IT Spending Outlook: American Small and Midsized Business, Dan Berthiaume. MSPmentor, April 19, Office Depot Small Business Index Reveals Small Businesses Struggle with Technology Issues, Office Depot press release, June 16, Pivot Media, LLC 4 telecompetitor.com/plus

5 Telecom carriers are in a unique position to provide IT support services to their business customers. Established business and billing relationships provide a level of trust that can be leveraged for this opportunity. According to a Parks Associates survey of 500 U.S. businesses, 45% prefer to use a broadband service provider to deliver technical support services IT Support Services Being Offered The portfolio of services offered for IT support can be broadly categorized into tech support/help desk opportunities and data center/cloud opportunities. Tech support/help desk offers aim to replicate the internal help desk function present in many larger companies, where an employee encounters a technical problem and can receive on demand support from an IT professional. Issues can include computer and software problems, or other IT equipment issues. According to the newest edition of the Office Depot Small Business Index, technology issues among small businesses are common, with 75% of respondents citing that they have had a computer repaired at some point in time. A majority of these repairs were due to virus/malware issues (43%) or hardware issues (40%). 4 Our research highlights different approaches by service providers for these services, listed in section 5.1. The second category gaining momentum in this area is data center and cloud services. For many small businesses, buying and owning equipment or individual software components is too cost prohibitive or too complex to manage. With the advent of the cloud, telecom service providers are in a good position to offer these services in a virtual environment. There are immediate opportunities with cloud services for products like data backup and recovery and disaster recovery/business continuity, among others. In 3 Small/Medium Business: Tech Support Opportunities, 2012, Parks Associates. 4 Office Depot Small Business Index Reveals Small Businesses Struggle with Technology Issues, Office Depot press release, June 16, Pivot Media, LLC 5 telecompetitor.com/plus

6 a 2011 survey, online backup provider Carbonite found that many small businesses (48%) with two to20 employees had experienced data loss, up from 42% when Carbonite surveyed small businesses in December Cloud opportunities to explore also include Hosted Virtual Desktops, Hosted Virtual Servers, Hosted Exchange , Hosted VoIP, and Colocation services Market Opportunity There is no shortage of evidence suggesting a rich market opportunity for offering business IT support services by telecom service providers. Parks Associates estimates that the SMB tech support market opportunity is expected to grow at a 14% compound annual growth rate (CAGR) between 2012 and 2016, reaching nearly $25 billion by Many early indications from carriers who have already entered this market point to a significant revenue opportunity. Both CenturyLink and TDS report impressive revenue growth for their relatively nascent IT support business portfolio. 5 SMB Tech Support Market will Achieve Double-digit Growth through 2016, Parks Associates press release, February 7, Pivot Media, LLC 6 telecompetitor.com/plus

One-Size-Fits-All Fits None: How to Create Cloud Offers for Industry Verticals

One-Size-Fits-All Fits None: How to Create Cloud Offers for Industry Verticals One-Size-Fits-All Fits None: How to Create Cloud Offers for Industry Verticals Joshua Beil, Director Content Marketing and Research John McMillan, Director Business Consulting Services Agenda 1 SMB cloud

More information

State of SMB IT 1H 2013

State of SMB IT 1H 2013 State of SMB IT Semi-Annual Report On Small And Midsize Business Technology Plans & Purchase Intent Spiceworks Inc., 7300 FM 2222, Bldg 3, Ste 100, Austin, TX 78730 Tel: 1-512-628-8280 Fax: 1-866-567-2744

More information

Business Service Innovation from CA Technologies. The Center of Service Provider Transformation Hans-Peter Müller, Alliances Director MSP

Business Service Innovation from CA Technologies. The Center of Service Provider Transformation Hans-Peter Müller, Alliances Director MSP Business Service Innovation from CA Technologies The Center of Service Provider Transformation Hans-Peter Müller, Alliances Director MSP Customers are turning to Cloud & Managed Services to help them deal

More information

CLOUD SERVICES AS A BUSINESS DRIVER FOR RESELLERS

CLOUD SERVICES AS A BUSINESS DRIVER FOR RESELLERS CLOUD SERVICES AS A BUSINESS DRIVER FOR RESELLERS According to technology research firm Gartner, cloud service direct selling and reselling will represent the single largest revenue growth opportunity

More information

2013/ 2014. Parallels SMB Cloud Insights TM. Europe, Middle East, and Africa

2013/ 2014. Parallels SMB Cloud Insights TM. Europe, Middle East, and Africa 2013/ 2014 Parallels SMB Cloud Insights TM Europe, Middle East, and Africa EUROPE, MIDDLE EAST, AND AFRICA (EMEA) MARKET Mature and Maturing Markets Mature Markets 19% of EMEA Maturing Markets 81% of EMEA

More information

Desktop Solutions SolutioWhitepaper

Desktop Solutions SolutioWhitepaper Author: Mike Herrmann With organizations looking for new ways to cut costs and increase productivity, the use of cloud computing has grown. The most common form of cloud computing is for vendors making

More information

The 5 W s. Consider When Seeking. Voice Solutions

The 5 W s. Consider When Seeking. Voice Solutions The 5 W s Small Businesses Consider When Seeking Voice Solutions The 5 W s Small Businesses Consider When Seeking Voice Solutions Choosing a Telecom Service in the Digital Age The development and advancement

More information

9 Things to Consider. Before Choosing a Cloud Phone Provider. Share this:

9 Things to Consider. Before Choosing a Cloud Phone Provider. Share this: 9 Things to Consider Before Choosing a Cloud Phone Provider DIAL 9 BEFORE BUYING A CLOUD PHONE SYSTEM Businesses today are turning to cloud phone systems more than ever, but how do you know which one is

More information

Evolution or Revolution: Next steps in the journey for successful hosters

Evolution or Revolution: Next steps in the journey for successful hosters Evolution or Revolution: Next steps in the journey for successful hosters Pavel Ershov Odin Sales, Marketing and Customer Success Hosting TODAY What Next? IaaS VPS Email Hosting Website Hosting Dot-com

More information

9 Things to Consider. Before Choosing a Cloud Phone Provider. Share this:

9 Things to Consider. Before Choosing a Cloud Phone Provider. Share this: 9 Things to Consider Before Choosing a Cloud Phone Provider Dial 9 Before Buying a Cloud Phone System Businesses today are turning to cloud phone systems more than ever, but how do you know which one is

More information

Trends around Desktop Virtualization for Small and Mid-sized Organizations

Trends around Desktop Virtualization for Small and Mid-sized Organizations TM Voice of IT April 2012 Trends around Desktop Virtualization for Small and Mid-sized Organizations A Spiceworks Market Insights Report Commissioned by VMware Is 2012 the year for desktop or client-side

More information

CLOUD & HYBRID SERVICES AS BUSINESS DRIVERS FOR IT PROVIDERS

CLOUD & HYBRID SERVICES AS BUSINESS DRIVERS FOR IT PROVIDERS CLOUD & HYBRID SERVICES AS BUSINESS DRIVERS FOR IT PROVIDERS ABSTRACT How to drive business by becoming a trusted technology partner According to technology research firm Gartner, cloud computing will

More information

2012 Market Outlook for Managed Service Providers A guide to monetizing the coming demand for cloud services.

2012 Market Outlook for Managed Service Providers A guide to monetizing the coming demand for cloud services. 2012 Market Outlook for Managed Service Providers A guide to monetizing the coming demand for cloud services. By Sheilin Herrick 2 CONTENTS Growth in cloud backup adoption.....3 Drivers of cloud backup

More information

As the nature and location of work has changed

As the nature and location of work has changed OCTOBER 2014 THE STATE OF Managed Phone Services in the Cloud Virtual PBX Poised to Replace Obsolete Telephone Systems Executive Summary Small and midsized businesses face several key challenges brought

More information

Backup and Disaster Recovery: The IT Experience

Backup and Disaster Recovery: The IT Experience Backup and Disaster Recovery: The IT Experience My worst data loss nightmare is the scenario that I ve anticipated, but have no control over. I had such an incident when a 2003 server running the company

More information

Market Report: The SMB Market for Unified Communications and Hosted Services

Market Report: The SMB Market for Unified Communications and Hosted Services Market Report: The SMB Market for Unified Communications and Hosted Services June 2015 Report sponsored by Edgewater Networks and Metaswitch Networks Overview In March 2015, Edgewater Networks and Metaswitch

More information

How the Cloud and Mobile Technology Can Help Organizations Develop a Stronger Business Continuity Strategy

How the Cloud and Mobile Technology Can Help Organizations Develop a Stronger Business Continuity Strategy A UBM TECH WHITE PAPER JUNE 2013 How the Cloud and Mobile Technology Can Help Organizations Develop a Stronger Business Continuity Strategy Many companies, particularly small and midsize ones, aren t making

More information

Surviving the PST Nightmare

Surviving the PST Nightmare Sonasoft Surviving the PST Nightmare www.sonasoft.com INTRODUCTION It s a well known fact that enterprises today depend heavily on e mails for critical day to day business communications. Many enterprise

More information

PARTNER OVERVIEW. About Evolve IP WHAT WE PROVIDE OUR DATA CENTERS THE CLOUD SERVICES COMPANY TM. www.evolveip.net support.evolveip.

PARTNER OVERVIEW. About Evolve IP WHAT WE PROVIDE OUR DATA CENTERS THE CLOUD SERVICES COMPANY TM. www.evolveip.net support.evolveip. PARTNER OVERVIEW About Evolve IP Evolve IP is The Cloud Services Company. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers

More information

Business Services Market Share 2015

Business Services Market Share 2015 Business Services Market Share 2015 Executive Summary CMR Market Research March 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information available

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

PART TWO OF A FOUR-PART SERIES

PART TWO OF A FOUR-PART SERIES Driving BROADBAND INNOVATORS SMALL BUSINESS Forward PART TWO OF A FOUR-PART SERIES BROADBAND INNOVATORS PART 2 OF 4» DRIVING SMALL BUSINESS FORWARD Presented by Businesses, particularly small and medium-sized

More information

Cloud Technologies for SMBs

Cloud Technologies for SMBs Cloud Technologies for SMBs How to Cut Costs, Improve Productivity, Provide Automated Disaster Recovery, and Be Free to Work Anywhere Presented by Cloud Technologies for SMBs 1 About ArcSource 2 The Cloud:

More information

Business Case for Virtual Managed Services

Business Case for Virtual Managed Services Business Case for Virtual Managed Services Executive Summary Managed services allow businesses to offload day-to-day network management tasks to service providers and thus free up internal talent to focus

More information

Odin. SMB Cloud InsightsTM THE NETHERLANDS

Odin. SMB Cloud InsightsTM THE NETHERLANDS Odin 2015 SMB Cloud InsightsTM THE NETHERLANDS DEFINITIONS SMBs Defined We define SMBs also known as small and medium enterprises (SMEs) as companies with one to 250 employees. There are around 650,000

More information

Strategies for Profitable Growth Ray Wright, Kaseya Dan Schlegel, Artemis IT

Strategies for Profitable Growth Ray Wright, Kaseya Dan Schlegel, Artemis IT Strategies for Profitable Growth Ray Wright, Kaseya Dan Schlegel, Artemis IT Agenda Dan Schlegel Artemis IT Managed Services Market EvoluFon Kaseya Annual Pricing Survey Driving Higher Growth Strategies

More information

Business Continuity A Growing Opportunity in a Digitalized World

Business Continuity A Growing Opportunity in a Digitalized World Business Continuity A Growing Opportunity in a Digitalized World With many organizations lacking comprehensive business continuity solutions, channel partners must overcome challenges to reap rewards.

More information

Rethink IT. Reinvent Business. 2013 IBM Corporation

Rethink IT. Reinvent Business. 2013 IBM Corporation Rethink IT. Reinvent Business. What does IBM do? Percent of IBM s Total Revenue 2012 2% 24% 57% IT Services Hardware Software Financing 17% 2 Introduction CFOs are seeking to shorten decision making process

More information

Strategic Analysis of the Brazilian Companies Investments in ICT

Strategic Analysis of the Brazilian Companies Investments in ICT Strategic Analysis of the Brazilian Companies Investments in ICT A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends NEB8-72 December 2014 Contents Section Slide

More information

CA Technologies Channel Index 2013

CA Technologies Channel Index 2013 WHITE PAPER CHANNEL INDEX 2013 JULY 2013 CA Technologies Channel Index 2013 agility made possible Innovation Matters For many years, IT directors have been told to do more with less; to not just keep the

More information

SMB Cloud InsightsTM

SMB Cloud InsightsTM 2015 SMB Cloud InsightsTM INDIA DEFINITIONS Cloud Services Defined This research focuses on the cloud services that matter most to SMBs: IaaS, web presence and web applications, unified communications,

More information

Which of the following types of phone service does your company use for its primary means of voice communications

Which of the following types of phone service does your company use for its primary means of voice communications VoIP and the SMBs - Tapping the Market By Matt Delpercio Despite the benefits of IP telephony, only a small percentage of small to medium businesses (SMBs) use VoIP as their primary means of voice communications.

More information

Enterprise Business Development

Enterprise Business Development Communications Anywhere, Anytime. Enterprise Business Development Tri-State Telecommunications Conference August 1, 2013 Sam Warren InComtelecom.com 208-229-9000 Cambridge Telephone, Inc., started in 1905

More information

Market Review and Outlook: Small and Medium Business Needs of Internet-Based Services

Market Review and Outlook: Small and Medium Business Needs of Internet-Based Services Market Review and Outlook: Small and Medium Business Needs of Internet-Based Services October 2010 Sponsored by Verio, Inc. ABSTRACT In this report, readers will learn about the specific needs of small

More information

Office Technologies Managed Services Professional Services. SERVING OVER 18,000 CUSTOMERS IN THE NYC & TRI-STATE AREA tomorrowsoffice.

Office Technologies Managed Services Professional Services. SERVING OVER 18,000 CUSTOMERS IN THE NYC & TRI-STATE AREA tomorrowsoffice. Office Technologies Managed Services Professional Services Agenda What s Changed? Office Technologies Solutions Beyond Your MFP The New Atlantic Protecting Your Business What s Changed What s Changed?

More information

Next Generation Cloud Services. White Paper

Next Generation Cloud Services. White Paper Next Generation Cloud Services White Paper Ash Ashutosh, CEO, Actifio February 2012 Table of Contents Introduction... 3 Uncovering Opportunities in Copy Data... 4 The Impact of Margin, Quality of Service

More information

The Small Business Cloud Outlook. An inside look at how small and mid-size businesses are turning to the cloud to solve everyday issues

The Small Business Cloud Outlook. An inside look at how small and mid-size businesses are turning to the cloud to solve everyday issues The Small Business Cloud Outlook An inside look at how small and mid-size businesses are turning to the cloud to solve everyday issues 1 Introduction Table of Contents 2 Introduction 5 Running Business

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

A LOOK AT U.S. & EUROPEAN CLOUD ADOPTION TRENDS & FORMING LASTING PARTNERSHIPS. Pete Lamson Senior Vice President of Sales & Marketing Carbonite

A LOOK AT U.S. & EUROPEAN CLOUD ADOPTION TRENDS & FORMING LASTING PARTNERSHIPS. Pete Lamson Senior Vice President of Sales & Marketing Carbonite A LOOK AT U.S. & EUROPEAN CLOUD ADOPTION TRENDS & FORMING LASTING PARTNERSHIPS PRESENTED BY: Pete Lamson Senior Vice President of Sales & Marketing Carbonite 1 The End of the Story First: Distributors

More information

THE STATE OF IT RECOVERY FOR SMBS: A SURVEY OF IT PROFESSIONALS

THE STATE OF IT RECOVERY FOR SMBS: A SURVEY OF IT PROFESSIONALS Introduction Unscheduled downtime can have dramatic impacts on business results. Outages are detrimental to any business, regardless of its size. With increasingly complex and critical IT environments,

More information

The Sky is the Limit: Capturing Opportunities in the Cloud. Monday, March 17, 2014 9:15-10 a.m.

The Sky is the Limit: Capturing Opportunities in the Cloud. Monday, March 17, 2014 9:15-10 a.m. The Sky is the Limit: Capturing Opportunities in the Cloud Monday, March 17, 2014 9:15-10 a.m. Moderator: Mary Stanhope, VP, of Product and Marketing, Global Capacity Speakers: TJ Bouda, Senior Sales Executive,

More information

INDUSTRY OUTLOOK. The Virtual Office: The Next-Generation Workplace

INDUSTRY OUTLOOK. The Virtual Office: The Next-Generation Workplace INDUSTRY OUTLOOK M AY 2 0 1 2 The Virtual Office: The Next-Generation Workplace INDUSTRY OUTLOOK 2012: THE VIRTUAL OFFICE Enabling mobile access to corporate applications drives workforce productivity,

More information

Transformative Technology in Document Security

Transformative Technology in Document Security INSIGHT Transformative Technology in Document Security Arianna Valentini IDC OPINION The majority of organizations have taken steps in making sure that their IT environments are secure. Worldwide Security

More information

Preventing Downtime from Data Loss and Server Failure

Preventing Downtime from Data Loss and Server Failure Preventing Downtime from Data Loss and Server Failure Risk Cost Recovery: RTO and RPO Solution: Entre Vault Live demo 2013 Entre Computer Services www.entrecs.com All rights reserved. The Perfect Data

More information

SMB Cloud InsightsTM

SMB Cloud InsightsTM SMB Cloud InsightsTM 2015 POLAND THE OVERALL SMB CLOUD SERVICES MARKET IN POLAND zł 3.4B 2015 ($996M USD) Odin SMB Cloud Insights has entered its fifth year of research into the consumption of cloud services

More information

SMB Cloud InsightsTM

SMB Cloud InsightsTM 2015 SMB Cloud InsightsTM ITALY DEFINITIONS SMB Defined We define SMBs also known as small and medium enterprises (SMEs) as companies with one to 250 employees. There are around 3.7 million SMBs in Italy

More information

Why Endpoint Backup Is More Critical Than Ever

Why Endpoint Backup Is More Critical Than Ever A Custom Technology Adoption Profile Commissioned By Code42 April 2014 Why Endpoint Backup Is More Critical Than Ever Introduction The mobile mind shift is here, and as employees increasingly favor using

More information

Unified Communications and the Cloud

Unified Communications and the Cloud Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused

More information

Axcient Data Protection Platform. Axcient Data Protection Platform

Axcient Data Protection Platform. Axcient Data Protection Platform Axcient Data Protection Platform Axcient Data Protection Platform 2 Axcient Overview Summary: Axcient provides a complete data protection platform, delivered as a service, for the small to mid-size business

More information

Remote Collaboration Solutions In the Financial Services Industry

Remote Collaboration Solutions In the Financial Services Industry WHITE PAPER Remote Collaboration Solutions In the Financial Services Industry Using Audio/Web Conferencing to Drive Profitable Growth By Debra Chin Senior Vice President Palmer Research May 2011 This Palmer

More information

Welcome to Communications Systems, Inc. Annual Shareholder Meeting

Welcome to Communications Systems, Inc. Annual Shareholder Meeting Welcome to. Annual Shareholder Meeting 2012 2011 Performance Strong revenue and profit performance 2011 full year revenue of $143,755,000 2011 full year profit of $9,798,000 Large project for Transition

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

TCS Small and Medium Business Solutions Redefining ICT Consumption in SMBs: A TCS Innovation MEDIA BRIEFING

TCS Small and Medium Business Solutions Redefining ICT Consumption in SMBs: A TCS Innovation MEDIA BRIEFING Redefining ICT Consumption in SMBs: A TCS Innovation MEDIA BRIEFING 15 February 2011 Discussion Agenda Exciting Market Opportunity Pay-per-Use Business Model Integrated Solution leveraging Cloud Computing

More information

2014 REPORT ON THE STATE OF DATA BACKUP FOR SMBS

2014 REPORT ON THE STATE OF DATA BACKUP FOR SMBS 2014 REPORT ON THE STATE OF DATA BACKUP FOR SMBS BUSINESSES RUN ON DATA. To ensure that data is available to keep a business running, every small to medium sized business (SMB) needs to be prepared and

More information

The Copy Data Problem: An Order of Magnitude Analysis

The Copy Data Problem: An Order of Magnitude Analysis INSIGHT The Copy Data Problem: An Order of Magnitude Analysis Laura DuBois Ashish Nadkarni Natalya Yezhkova IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

2013 Market Outlook for Managed Service Providers

2013 Market Outlook for Managed Service Providers 2013 Market Outlook for Managed Service Providers A guide to monetizing the demand for on-demand data protection and collaboration. By Sheilin Herrick CONTENTS 2013 Market Outlook for Managed Service Providers

More information

WHITE PAPER. How to choose and implement your cloud strategy

WHITE PAPER. How to choose and implement your cloud strategy WHITE PAPER How to choose and implement your cloud strategy INTRODUCTION Cloud computing has the potential to tip strategic advantage away from large established enterprises toward SMBs or startup companies.

More information

Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) Unified Communications as a Service (UCaaS) RE-THINK: what s possible A FlexTEL White Paper April 2012 Table of Contents Introduction... Unified Communication Trends... The Challenges of Building a VoIP

More information

GUIDE. Unified communications (UC) is a must-have in a world in which realtime 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE

GUIDE. Unified communications (UC) is a must-have in a world in which realtime 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE UBM TECH BUYER S GUIDE // NOVEMBER 2013 UNIFIED COMMUNICATIONS BUYER S GUIDE 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE Unified communications (UC) is a must-have in a world in which realtime collaboration

More information

LAnet. How Your Enterprise Can Benefit from Our IT Managed Services. www.la-networks.com 1. LA Networks: Managed Services

LAnet. How Your Enterprise Can Benefit from Our IT Managed Services. www.la-networks.com 1. LA Networks: Managed Services LAnet How Your Enterprise Can Benefit from Our IT Managed Services LA Networks: Managed Services www.la-networks.com 1 What we bring to the table with our IT Managed Services At LA Networks, we strive

More information

MSP Global Pricing Survey Q4 2013

MSP Global Pricing Survey Q4 2013 MSP Global Pricing Survey Q4 2013 Introduction Kaseya provides IT systems management software that helps managed service providers (MSPs) and mid-market enterprises drive growth, innovation, and most importantly,

More information

Reaching for the Clouds

Reaching for the Clouds Whitepaper Reaching for the Clouds Understanding the Growing Popularity of Cloud-Based Communications Systems Reaching for the Clouds Understanding the Growing Popularity of Cloud-Based Communications

More information

The Growth Opportunity for SMB Cloud and Hybrid Business Continuity

The Growth Opportunity for SMB Cloud and Hybrid Business Continuity WHITE PAPER The Growth Opportunity for SMB Cloud and Hybrid Business Continuity Sponsored by: Carbonite Raymond Boggs Laura DuBois April 2015 Christopher Chute EXECUTIVE SUMMARY To mitigate the economic

More information

Greenlight. Managed Network. Managed Services. IT Support. Printer Support. Business VoIP. Cloud Solutions. Office Relocations.

Greenlight. Managed Network. Managed Services. IT Support. Printer Support. Business VoIP. Cloud Solutions. Office Relocations. Greenlight Technology Simplified IT Support Managed Network Managed Services Printer Support Mobile Device Management Business VoIP Cloud Solutions Office Relocations Exchange Server 2 Contents About Greenlight

More information

The Benefits of Cloud Computing

The Benefits of Cloud Computing The Benefits of Cloud Computing Wise. Clever. Smart. sabioit.com 305 499 9088 It s only a matter of time before all businesses get on board with cloud computing. In 2014 alone, small businesses spent nearly

More information

HOW VOIP CAN HELP YOUR BUSINESS BUDGET

HOW VOIP CAN HELP YOUR BUSINESS BUDGET HOW VOIP CAN HELP YOUR BUSINESS BUDGET 01 Brought to you by Momentum 2012 Momentum Telecom SMALL BUSINESS ECONOMIC OUTLOOK According to most economic forecasters, the United States economy is expected

More information

Managed Service Cloud Opportunity. Module 1: Introduction to Managed Services EXECUTIVE SUMMARY. Key Findings

Managed Service Cloud Opportunity. Module 1: Introduction to Managed Services EXECUTIVE SUMMARY. Key Findings Key Findings What do we mean by managed services & cloud services? Managed Service Cloud Opportunity Module 1: Introduction to Managed Services Top 10 research findings about the current MSP market SMB

More information

Leveraging Virtualization for your IT s Infrastructure

Leveraging Virtualization for your IT s Infrastructure Leveraging Virtualization for your IT s Infrastructure Webinar Series Part 4 IT Solutions & Services 1.800.364.9485 Agenda Introduce The IT Solutions & Services Team Solutions & Services Provided By The

More information

Software-as-a-Service: Managing Key Concerns and Considerations

Software-as-a-Service: Managing Key Concerns and Considerations Software-as-a-Service: Managing Key Concerns and Considerations A research report Publication sponsored by: TABLE OF CONTENTS Introduction: Cloud IT, including SaaS, is Real IT Managing The Key Concerns

More information

Whitepaper : Cloud Based Backup for Mobile Users and Remote Sites

Whitepaper : Cloud Based Backup for Mobile Users and Remote Sites Whitepaper : Cloud Based Backup for Mobile Users and Remote Sites The Organisational Challenges We propose three key organizational principles for assessing backup Security Control Performance Functional

More information

Data Centre Virtualization & Green IT in Greece

Data Centre Virtualization & Green IT in Greece Data Centre Virtualization & Green IT in Greece Stelios Charalambakis Research Analyst IT Markets, IDC Greece, Cyprus & Malta Copyright 2008 IDC. Reproduction is forbidden unless authorized. All rights

More information

WHITEPAPER. Why Businesses are Embracing Cloud IaaS

WHITEPAPER. Why Businesses are Embracing Cloud IaaS WHITEPAPER Why Businesses are Embracing Cloud IaaS Why Businesses Are Embracing Cloud IaaS The rise in virtualization means that businesses of all sizes must be positioned to take advantage of the flexibility,

More information

Welcome to MCC. Where community and technology unite

Welcome to MCC. Where community and technology unite Welcome to MCC Where community and technology unite Welcome Table of Contents Welcome to the Microsoft Community Connections (MCC) program. By joining MCC, you ve taken a big step forward in helping educate

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day

More information

speexx empowering communication LT-Innovate Summit 2015 Buyers Challenge

speexx empowering communication LT-Innovate Summit 2015 Buyers Challenge 1 empowering communication LT-Innovate Summit 2015 Buyers Challenge Speexx is Language Training for a Global Workforce 2 Speexx is empowering communication at clients such as the Federal Authorities of

More information

The Unified Communications Journey

The Unified Communications Journey A Custom Technology Adoption Profile Commissioned By Cisco Systems How IT Is Responding To Increasing Demand For Mobile And Visual Collaboration July 2012 Introduction Today s IT managers have to navigate

More information

State of the States: IT Trends, Priorities and Issues

State of the States: IT Trends, Priorities and Issues State of the States: IT Trends, Priorities and Issues OSC Financial Conference 2012 Doug Robinson, Executive Director National Association of State Chief Information Officers Fiscal recovery: budgets are

More information

The New Infrastructure Expansion. How Virtual Private Data Centers (VPDCs) Can Reduce Costs, Speed Time to Market, and Encourage Global Expansion

The New Infrastructure Expansion. How Virtual Private Data Centers (VPDCs) Can Reduce Costs, Speed Time to Market, and Encourage Global Expansion How Virtual Private Data Centers (VPDCs) Can Reduce Costs, Speed Time to Market, and Encourage Global Expansion Executive summary With IT directors at small to medium size businesses (SMBs) caught between

More information

SEVEN SMB PURCHASING TRENDS FOR 2014

SEVEN SMB PURCHASING TRENDS FOR 2014 SEVEN SMB PURCHASING TRENDS FOR 2014 CONTENTS EXECUTIVE SUMMARY - PG. 2 METHODOLOGY - PG. 3 TREND 1: ONLINE MARKETING THRIVES, CONTENT MARKETING LEADS - PG. 4 TREND 2: DIRECT MAIL MAY BE ON THE VERGE OF

More information

CONVERGED INFRASTRUCTURE: Making the Move From Buzzword to Big Hit in SMB

CONVERGED INFRASTRUCTURE: Making the Move From Buzzword to Big Hit in SMB CONVERGED INFRASTRUCTURE: Making the Move From Buzzword to Big Hit in SMB CONVERGED INFRASTRUCTURE CONTENTS Introduction...................................................... Does converged infrastructure

More information

Enterprises have turned to cloud-based applications

Enterprises have turned to cloud-based applications JULY 2014 THE STATE OF Data Center Networking The Cloud Effect on Data Center Networking Enterprise IT departments are seeking highperformance connections to data centers for mission-critical, cloud-based

More information

Kapsch BusinessCom Press Briefing Kapsch BusinessCom Survey ICT-Business-Trends & Challenges in Austria, CEE and Turkey

Kapsch BusinessCom Press Briefing Kapsch BusinessCom Survey ICT-Business-Trends & Challenges in Austria, CEE and Turkey Press Briefing Kapsch BusinessCom Survey ICT-Business-Trends & Challenges in Austria, CEE and Turkey Titel der Präsentation Untertitel der Präsentation 1 Basic Information Survey conducted by Field time:

More information

The Future Of Scalable Cloud Communications

The Future Of Scalable Cloud Communications The Future Of Scalable Cloud Communications (603) 431-4121 x120 john@pcgit.com Copyright 2015. Star2Star Communications, LLC. All rights reserved. Star2Star is a registered trademark of Star2Star Communications.

More information

Leveraging the Cloud for your Business

Leveraging the Cloud for your Business Leveraging the Cloud for your Business Save money and time by moving to the cloud Learn how Moving to the Cloud 3 from small and mid-sized businesses (SMBs) to Enterprise Companies. What problems can cloud

More information

WESTED CASE STUDY. WestEd Case Study: Integrating Colo with Cloud THE CLEAR ADVANTAGES TO MOVING TO A HYBRID CLOUD WITH UNITEDLAYER

WESTED CASE STUDY. WestEd Case Study: Integrating Colo with Cloud THE CLEAR ADVANTAGES TO MOVING TO A HYBRID CLOUD WITH UNITEDLAYER WESTED CASE STUDY WestEd Case Study: Integrating Colo with Cloud THE CLEAR ADVANTAGES TO MOVING TO A HYBRID CLOUD WITH UNITEDLAYER WestEd is a nonpartisan, nonprofit research, development, and service

More information

Ensim VoIP ROI. A Compelling Case for Automated Delivery of Hosted VoIP Services Introduction. ROI Highlights 1

Ensim VoIP ROI. A Compelling Case for Automated Delivery of Hosted VoIP Services Introduction. ROI Highlights 1 This white paper examines the substantial financial impact Ensim s solution can have on your business. A Compelling Case for Automated Delivery of Hosted VoIP Services Introduction While the market opportunity

More information

SMB Cloud InsightsTM

SMB Cloud InsightsTM 2015 SMB Cloud InsightsTM JAPAN RUSSIA DEFINITIONS Cloud Services Defined This research focuses on the cloud services that matter most to SMBs: IaaS, web presence and web applications, unified communications,

More information

Work From Anywhere With Unified Communications. gsolutionz.com

Work From Anywhere With Unified Communications. gsolutionz.com Work From Anywhere With Unified Communications gsolutionz.com Work From Anywhere With Unified Communications 2 gsolutionz.com Microsoft discovered the average worker is only at his or her desk about 40%

More information

REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS

REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS Spiceworks survey reveals IT pros perceptions of UCaaS advantages, concerns and projects doubling of adoption CONTENTS UCaaS:

More information

THE VIRTUALIZATION CHALLENGE

THE VIRTUALIZATION CHALLENGE THE VIRTUALIZATION CHALLENGE RETHINKING DATA PROTECTION FOR VIRTUAL ENVIRONMENTS POWERED BY: CONTENTS The State of IT The State of Virtualization Virtualization Adoption When Legacy Doesn t Work Modernize

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

Welcome to Communications Systems, Inc. Annual Shareholders Meeting

Welcome to Communications Systems, Inc. Annual Shareholders Meeting Welcome to. Annual Shareholders Meeting 2013 2012 Performance infrastructure & services for global communications Disappointing revenue and net income performance 2012 full year revenue of $104,200,000

More information

Video Conferencing: A TCO Analysis

Video Conferencing: A TCO Analysis Video Conferencing: A TCO Analysis A Look at What Companies Really Spend By Irwin Lazar, Vice President & Research Director, Nemertes Research Philip Clarke, Research Analyst, Nemertes Research Executive

More information

I D C A N A L Y S T C O N N E C T I O N. T h e C r i t i cal Role of I/O in Public Cloud S e r vi c e P r o vi d e r E n vi r o n m e n t s

I D C A N A L Y S T C O N N E C T I O N. T h e C r i t i cal Role of I/O in Public Cloud S e r vi c e P r o vi d e r E n vi r o n m e n t s ($B) I D C A N A L Y S T C O N N E C T I O N Rick Villars Vice President, Information and Cloud T h e C r i t i cal Role of I/O in Public Cloud S e r vi c e P r o vi d e r E n vi r o n m e n t s August

More information

SMB Cloud InsightsTM

SMB Cloud InsightsTM 2015 SMB Cloud InsightsTM INDONESIA DEFINITIONS Cloud Services Categories This research is focused on the cloud services that matter most to SMBs: IaaS, web presence and web applications, unified communications,

More information

The Future Of Scalable Cloud Communications

The Future Of Scalable Cloud Communications The Future Of Scalable Cloud Communications What Can The Cloud Do For You? Anything Is Possible. The Cloud revolutionizes business communications, allowing you to cut your costs and improve the efficiency

More information

Seven Important Items to Consider When Evaluating Network Support Options

Seven Important Items to Consider When Evaluating Network Support Options Seven Important Items to Consider When Evaluating Network Support Options Summary This guide helps business owners understand the importance of professional management of their computer networks. The reasons

More information

HOSTED UNIFIED COMMUNICATIONS. Malachi Threadgill Sr Director Digital Marketing

HOSTED UNIFIED COMMUNICATIONS. Malachi Threadgill Sr Director Digital Marketing HOSTED UNIFIED COMMUNICATIONS Malachi Threadgill Sr Director Digital Marketing THANK YOU ingate! HI, MY NAME IS MALACHI THREADGILL About me Malachi Threadgill Sr. Director Digital Marketing ANPI Leading

More information

Got Files? Get Cloud!

Got Files? Get Cloud! I D C V E N D O R S P O T L I G H T Got Files? Get Cloud! November 2010 Adapted from State of File-Based Storage Use in Organizations by Richard Villars, IDC #221138 Sponsored by F5 Networks The explosion

More information