ERGP (12) 33 ERGP report on data collection ERGP REPORT WITH DATA ON INDICATORS ON THE POSTAL MARKET

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1 ERGP REPORT WITH DATA ON INDICATORS ON THE POSTAL MARKET April 2013

2 Contents List of Tables... 3 List of Figures... 3 Country codes... 5 Executive Summary... 6 Part 1 Background and objectives... 8 Part 2 - Methodology and considerations regarding comparability of data... 8 Part 3 Compilation of data on specific indicators Market outcomes indicators Market structure indicators Volumes Revenues Postal network indicators Sector s employment Investment in the postal sector Customer satisfaction... 50

3 List of Tables Table 1 Summary of core indicators... 6 Table 2 Total number of active postal service providers Table 3 Indicator CR4 on the level of market concentration* Table 4 Herfindahl-Hirschman Index (HHI) on the level of market concentration Table 5 Number of postal service providers with more than 1% of the total postal market Table 6 Availability of data for publication by ERGP (analysis based in the data received for 2011) List of Figures Figure 1 Price of domestic (first class)* letter weighing less than 20gr (in Euro)... 9 Figure 2 Price of domestic (second class)* letter weighing less than 20gr (in Euro) Figure 3 Plot of market share of the 4 largest providers vs number of providers with more than 1% market share (by revenues in year 2011) Figure 4 Total postal traffic per capita (excluding express)* Figure 5 Domestic items per capita (excluding express) Figure 6 Domestic Postal parcels per capita (excluding express) Figure 7 Domestic letter post items per capita (excluding express)* Figure 8 Domestic items of correspondence per capita (excluding express) Figure 9 Total traffic international outbound per capita (excluding express) Figure 10 Outbound parcels per capita (excluding express) Figure 11 Outbound items of correspondence per capita (excluding express)... 28

4 Figure 12 International inbound per capita (excluding express) Figure 13 Domestic direct mail per capita (excluding express) Figure 14 Domestic single piece items per capita (excluding express)* Figure 15 Domestic bulk mail per capita (excluding express)* Figure 16 Domestic registered mail per capita (excluding express)* Figure 17 Express total traffic per capita Figure 18 Express domestic items per capita Figure 19 Express international outbound per capita Figure 20 Express international inbound per capita Figure 21 Percentage of reserved total traffic* Figure 22 Total revenues per capita in (excluding express) Figure 23 Revenues for domestic items, per capita, in (excluding express) Figure 24 Revenues for letter post items, per capita, in (excluding express) Figure 25 Revenues for international items, per capita, in (excluding express) Figure 26 Percentage of reserved total revenues Figure 27 Total revenues (excluding express) as % of the GDP Figure 28 Postal coverage (Number of postal establishments per 100km2) Figure 29 Postal density (Number of inhabitants per postal establishment) Figure 30 Numbers of persons employed Figure 31 Investment in the postal sector (millions of euros) Figure 32 Investment per capita (euros)... 49

5 Country codes AT Austria BE Belgium BG Bulgaria CH Switzerland CZ Czech Republic CY Cyprus DE Germany DK Denmark EE Estonia EL Greece ES Spain FI Finland FR France FYROM Former Yugoslav Republic of Macedonia HR Croatia HU Hungary IE Ireland IT Italy IS Iceland LT Lithuania LU Luxembourg LV Latvia MT Malta NL Netherlands NO Norway PL Poland PT Portugal RO Romania RS Serbia SE Sweden SI Slovenia SK Slovakia UK United Kingdom

6 Executive Summary According to the Postal Directive, full market opening shall be accomplished by 31 December 2012 for the 27 Member States of the European Union. National Regulatory Authorities (NRAs) have as a particular task to ensure compliance with the obligations arising from the Directive, in particular by establishing monitoring and regulatory procedures to ensure the provision of the universal service. ERGP prepared a report on indicators for postal market, identifying core indicators to monitor market developments [ERGP (12) 32]. The table below summarizes the core indicators suggested in that report. Table 1 Summary of core indicators Category Market outcomes Indicator End-user price of service provided at single piece tariff for typical residential customer Price of service provided for bulk mail Quality of service indicators Market structure Number of active postal service providers (total, by service/destination) Market shares by revenues/volumes (total, by service/destination) Concentration ratio index (CR n ) of the n largest providers Herfindahl-Hirschman Index (HHI) Revenues and volumes Total revenues on postal activities / GDP Revenues (total, by service/destination) Volumes (total, by service/destination) Percentage of revenues (or volumes) of the reserved area Access points Number of postal establishments (total, by category) Postal coverage (number of postal establishments per 100 km 2 ) Postal density (Number of inhabitants / number of postal establishments) Customer satisfaction Number of customer complaints by category Number of customer complaints by category, as a percentage of the (correspondent) real mail volume Customer satisfaction index Employment Investment Number of persons employed in the postal sector Investment in the postal sector 6

7 Simultaneously, a questionnaire was issued to collect data on some of those indicators, at national level, in the European countries. This report provides a compilation of the results of the data collection implemented. It is important to note that countries face specific situations. Any analysis of the results should take into consideration the existence of disparities between countries. Overall, the collected data show a general decline of the postal market except for some submarkets such as parcels and registered mail which are nevertheless growing. The express segment is also expanding. In spite of this overall declining tendency, the number of postal outlets appears steady. With respect of the employment of the postal sector, the number of persons employed is decreasing. 7

8 Part 1 Background and objectives ERGP s work programme included the elaboration of a report on the methodology and indicators (including looking at starting points in order to determine the base-line or default situation) to measure market developments after full market opening with a view of benchmarking effectiveness of regulation to promote competition. The work should include data, if possible. ERGP prepared a report on indicators for postal market (ERGP (12) 32), with an identification of core indicators, mainly in the perspective of NRAs needs, to monitor market developments. This report provides a compilation of the results of the data collection implemented in 2012, and is recommended to be read in connection with that report. Part 2 Methodology and considerations regarding comparability of data A questionnaire was issued in June 2012 to collect data on specific indicators on the postal sector. NRAs from 31 countries (out of 33) provided feedback: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom. This report reflects the answers from NRAs to the questionnaire. In some situations data collected in 2011 is also used. It should be taken into consideration that not all NRAs provided responses to all the questions, reflecting the different practices on the scope and level of detail of data collection. It is also important to note that every country face specific situations. For example, not all the 33 countries have already implemented full market opening. For the 27 Member States of the European Union, this shall be accomplished until 31 December These results should also be read in conjunction with the above referred ERGP report on indicators for postal market, which contains information on differences in the scope of postal services and universal postal services between countries, on the legal powers of NRAs to collect data from postal service providers and on the legal licensing system for postal service providers. 1 Ref. ERGP (11) 23 ERGP WORK PROGRAMME Available at 8

9 Part 3 Compilation of data on specific indicators 1- Market outcomes indicators Prices of domestic standard postal items provided by the USP/Incumbent at single piece tariff for typical residential customers Figure 1 Price of domestic (first class)* letter weighing less than 20gr (in Euro) 1,00 0,50 Avg = 0,54 0,00 RS MT SI FY CY EE RO CZ HU BG LT NL PT PL UK DE IE LV EL FR LU SK HR AT SE BE FI CH DK NO ,19 0,19 0,29 0,34 0,35 0,27 0,40 0,40 0,46 0,45 0,44 0,45 0,60 0,45 0,55 0,55 0,44 0,57 0,55 0,50 0,53 0,37 0,55 0,57 0,54 0,63 0,74 0, ,19 0,22 0,29 0,34 0,35 0,38 0,38 0,36 0,46 0,45 0,44 0,47 0,45 0,44 0,55 0,55 0,57 0,58 0,56 0,50 0,60 0,53 0,55 0,57 0,59 0,80 0,66 0,74 0, ,19 0,24 0,29 0,34 0,35 0,38 0,40 0,38 0,46 0,45 0,44 0,47 0,49 0,48 0,55 0,55 0,56 0,58 0,58 0,50 0,60 0,63 0,55 0,63 0,69 0,80 0,72 0,74 1, ,19 0,20 0,27 0,29 0,34 0,35 0,38 0,41 0,41 0,43 0,45 0,46 0,47 0,47 0,53 0,55 0,55 0,57 0,60 0,60 0,60 0,60 0,62 0,62 0,66 0,71 0,75 0,81 1,07 1,22 Notes: Avg Average in *For services to be delivered in the majority of the Member State on the following working day (according to the service conditions published or informed by the postal service provider). Corresponds to the service usually provided in the scope of the universal service, if applicable. Prices in Euro, at 1 July of each year. Exchange rates used for currency conversions of the countries not using the Euro as national currency: Eurostat - Euro/ECU exchange rates - Annual data [ert_bil_eur_a] (http://epp.eurostat.ec.europa.eu/portal/page/portal/exchange_rates/data/database). For countries not using the Euro as national currency, variations in (Euro) price may result from variations of the exchange rate. SI: VAT applied. BE, DK, FI, LT, PL: Prices for letters up to 50g. Not applicable: ES. Prices of domestic first class standard category weighing up to 20g increased between 2008 and 2011 in 18 countries. Expressed in Euro prices (Figure 1), that increase is visible for 21 countries. These additional 3 cases are explained by the variations in the exchange rates for currency conversions into Euro, affecting the prices in Switzerland, Czech Republic and the Former Yugoslav Republic of Macedonia. In the same period prices decreased in Bulgaria, Finland and 9

10 Poland. In 2011, the average price was 0,54, representing an increase of approximately 8% between 2009 and Figure 2 Price of domestic (second class)* letter weighing less than 20gr (in Euro) 1,20 0,90 0,60 Avg = 0,50 0,30 0,00 RO PT HU BG ES PL LT SK UK HR LV FR EL FI SE CH DK NO ,27 0,30 0,28 0,31 0,31 0,41 0,39 0,33 0,34 0,32 0,31 0,50 0,51 0,52 0,54 0, ,24 0,32 0,27 0,31 0,32 0,36 0,39 0,40 0,34 0,48 0,50 0,51 0,53 0,60 0,52 0,56 0,67 0, ,24 0,32 0,29 0,31 0,34 0,39 0,39 0,40 0,37 0,43 0,49 0,53 0,53 0,60 0,58 0,62 0,67 1, ,24 0,32 0,32 0,33 0,35 0,38 0,39 0,40 0,41 0,42 0,50 0,53 0,55 0,60 0,61 0,69 0,81 1,15 Notes: Avg Average in *For services to be delivered in the majority of the Member State until 3 working days after posting (according to the service conditions published or informed by the postal service provider). Corresponds to the service usually provided as universal service, if applicable. Prices in Euro, at 1 July of each year. Exchange rates used for currency conversions of the countries not using the Euro as national currency: Eurostat - Euro/ECU exchange rates - Annual data [ert_bil_eur_a] (http://epp.eurostat.ec.europa.eu/portal/page/portal/exchange_rates/data/database). For countries not using the Euro as national currency, variations in (Euro) price may result from variations of the exchange rate. DK, BG (2011), FI, LT, PL: Prices for letters up to 50gr. Not applicable: AT, CY, DE, EE, IE, LU, MT, NL, SI. According to Figure 2, in 14 of the countries having a second class standard category of mail, prices for items weighing up to 20g, expressed in Euro, went up between 2008 and However, in the case of Switzerland the increase is only due to variations in the exchange rate of currency conversion into Euro, since the prices remained stable. 10

11 The decrease shown in Romania and Poland between 2008 and 2011 is also explained by the variations in the exchange rates of currency conversion into Euro, since the prices remained stable in Romania and in Poland there was an increase in the price in 2009, remaining stable since then. In 2011, the average price for those countries having second class standard mail was 0,50, a rise of 10% between 2009 and

12 2- Market structure indicators Indicators on market structure aim to give information on features of the market which produce the retail market outcomes. Number of active postal service providers Comparing data between 2008 and 2011, about half of NRAs reported an increase in the number of active postal service providers in their countries whilst six NRAs reported a decrease. Table 2 Total number of active postal service providers Country Notes AT a) BE a) BG CH d) CY CZ b) DE a), e) DK 1 5 a) EE EL ES 1363 f) FI 310 FR FY HR HU IE c) LT LV MT NL a) NO PL PT RO RS SE a) SI SK a) Data for the number of postal service providers, irrespective of being active. b) The answers from CZ concern the USP. c) Active Postal Service Providers who were authorised. d) Only providers of services within the universal service. e) The extremely high number of active postal service providers in Germany is largely due to the non-licensed service providers (such as parcel delivery) that only need to register with BNetzA. The total number of active licensees in the letter-post service stood around 600 in f) The law changed in Spain in 2011, being now mandatory to renew the authorization in the Postal Registry. 12

13 Indicators on the level of market concentration The indicators analysed (see below) show that the postal sector (as a whole) is highly concentrated, but with a tendency to become less concentrated. Table 3 Indicator CR4 on the level of market concentration* CR4 based on Volumes CR4 based on Revenues Tendency Tendency BE 92,0 88,6 86,0 Decrease HR 99,2 98,9 98,6 98,5 Decrease 90,2 90,4 90,9 91,0 Increase CZ 100,0 100,0 100,0 100,0 Stable 100,0 100,0 100,0 100,0 Stable EE 98,9 99,5 99,1 99,2 Increase 88,2 87,6 81,7 83,5 Decrease FR >99,0 >99,0 >99,0 >99,0 Stable >99,0 >99,0 >99,0 >99,0 Stable EL 96,9 96,7 96,6 95,3 Decrease 80,9 81,6 81,6 80,3 Decrease HU 99,3 99,1 99,1 98,6 Decrease 85,6 83,8 85,4 84,1 Decrease LV 96,0 92,5 88,7 88,5 Decrease 90,8 90,7 86,4 86,3 Decrease LT 92,0 91,0 89,2 86,6 Decrease MT 100,0 99,8 99,7 99,7 Decrease 100,0 84,5 84,7 85,1 Decrease NL 99,0 99,0 99,0 99,0 Stable 99,0 99,0 99,0 99,0 Stable NO 78,0 78,0 78,0 78,0 Stable 86,0 85,0 85,0 90,0 Increase PL 98,6 98,2 98,3 98,1 Decrease 95,2 93,6 92,4 91,1 Decrease PT 99,5 99,4 99,0 98,8 Decrease 91,8 91,3 89,6 89,1 Decrease RO 95,2 89,7 89,0 Decrease RS 99,6 99,6 Stable 94,2 90,1 Decrease SK 94,4 97,7 95,8 92,5 Decrease 82,8 90,7 85,0 82,1 Decrease SI 4 largest providers cover almost 100 % of the market. SE 99,7 99,7 99,4 99,8 Increase 99,3 UK 100,0 100,0 100,0 100,0 Stable * CR4 is the sum of the market shares of the largest providers in the market. The higher the value of CR, the higher is the level of concentration of the market. 13

14 Table 4 Herfindahl-Hirschman Index (HHI) on the level of market concentration HHI based on Volumes HHI based on Revenues Tendency Tendency HR Decrease Increase CZ Stable Stable EE Decrease Decrease FR Stable Stable EL Decrease Decrease HU Decrease Decrease LV Decrease Decrease LT Decrease MT Decrease Decrease NL Decrease Decrease PL Decrease Decrease PT Decrease Decrease RS Decrease Decrease SK Decrease Decrease SE Decrease UK Increase * This indicator is the sum of the square of the market shares of the postal service providers. The higher its value, the higher the concentration of the market is. General interpretation of HHI: - above 2000, indicates a concentrated market; - between 1000 and 2000, indicates a moderate concentrated market. Note: FR data only considers items of correspondence (domestic and international outbound). 14

15 Table 5 Number of postal service providers with more than 1% of the total postal market >1% - Based on volumes >1% - Based on revenues Tendency Tendency BE Stable BG Decrease Decrease HR Stable Stable CY Stable Stable CZ Stable Stable EE Increase Increase ES Stable Stable FR Stable Stable EL Decrease Stable HU Stable Increase IE Stable Stable LV 7 6 LT Increase Stable MT Stable Decrease NL Stable Stable NO Decrease PL Increase Stable PT Stable Increase RO Decrease RS 1 1 Stable 6 6 Stable SK Increase Increase SE Stable Stable UK Stable Note: ES data excluding the express segment. 15

16 CR4 - Market share of the 4 largest companies (Revenues) ERGP (12) 33 ERGP report on data collection Figure 3 Plot of market share of the 4 largest providers vs number of providers with more than 1% market share (by revenues in year 2011) 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% No of companies with >1% market share (Revenues) CZ UK SE FR NL PL HR RS NO PT RO LV BE MT HU EE SK EL Note: BE (year 2010). 16

17 ERGP (12) 33 draft report on data collection 3- Volumes Introductory notes As already mentioned in the beginning of this report, the differences across countries are reflected in the data collected and on the results disclosed in this report, and as such all results disclosed in this report have to be read carefully and any analysis of them have to take into consideration the existence of disparities between countries. As an example, in what concerns volumes (traffic), the following table shows an analysis of the availability of data for publication by ERGP taking into consideration the results of the questionnaires issued by ERGP in the year Table 6 Availability of data for publication by ERGP (analysis based in the data received for 2011) 2 Total postal traffic (1) Domestic items International Outbound International Inbound (2) Percentage of reserved total traffic AT (incumbent only and including unadressed mail),bg, CY, CZ (incumbent in the US only), DE (including unadressed mail), DK, EL (US only), FR, HR, HU, IE (confidential), MT, NO, PL, PT, SE (US only and no parcels), UK, SK BG, CH (US only), CY, CZ(incumbent in the US only), EE, EL (US only), FR, HR, HU, IE (confidential), LT, LV, MT, NO, PL (confidential) PT, RO (single piece only), SE(US only and no parcels), SI, SK, UK (confidential) BG, CZ(incumbent in the US only), CY, EE, EL(incumbent in the US only), FI, FR, HR, IE (confidential), LT, LV, MT, NO, PL (confidential), PT, RO (single piece only), SE (confidential), SI, SK, UK (confidential) BG, CZ(incumbent in the US only), CY, EE, EL (Providers with General Authorization only), FI, FR, HR, HU, IE (confidential), LT, LV, MT, NO, PL (confidential), PT, RO (single piece only), SE (confidential), SI, SK, UK (confidential) AT, BE (confidential), BG, CH, CZ, DE, DK, EE, EL (USP only), ES, FI, FR, HR, HU, IE (confidential), LT, LV, MT (within US), PL, PT, RO, SE, SI, SK, UK 2 Countries are listed in alphabetical order. Information between brackets only applies to the sole country listed before the brackets. For instance, in the first line, the information incumbent only and including unaddressed mail only applies to AT or the information US only only applies to EL. 17

18 Data on DOMESTIC POSTAL TRAFFIC Total Letter-post items (1) Total items of Correspondence Correspondence items (excluding Direct Mail) Direct Mail Total items of Correspondence of which single-piece items of whichbulk mails Total (non-express) registered items (1) Total postal parcels of which non-express parcels of which express parcels of which (non-express) registered parcels Total press items (1) Total courier and express items (correspondence, parcels, etc) AT (incumbent only), BG, CH (US only), CY, CZ (incumbent in the US only), DE (including unadressed mail), EE, EL (US only), FI, FR, HR, HU, IE (confidential), LT, LV, MT, PL (confidential), RO (single piece only), NO (includes unadressed mail), PT, RO (single piece only), SE (US only), SI, SK, UK (confidential) AT (incumbent only), BG, CY, CZ, DE, EL, FI, FR, HR, HU, IE (confidential), LT, LV, MT, PL (confidential), PT, RO (single piece only), SE, SI, SK (confidential), UK (confidential) AT (incumbent only), BG, CY, CZ (incumbent in the US only), EE, EL (incumbent in the US only), FI (estimates), FR, HR, HU, IE (confidential) LT, LV, PL (confidential) PT (estimates), RO (single piece only), SK (confidential) AT, BG, CY, CZ (incumbent in the US only), EE, EL, FI (estimates), FR, HR, HU, IE (confidential), LT, LV, PL (confidential), PT (US only), RO (single piece only), SI, SK (confidential) BG, CZ, EL (incumbent in the US only), FI (estimates), FR, IE (confidential), MT, SK (confidential), RO CZ, EL(incumbent in the US only), FI (estimates), FR, IE (confidential), SK (confidential), MT AT, BG, CY, CZ (incumbent in the US only), EE, EL(incumbent in the US only), (estimates), FR, FR, HR, HU, LT, LV, PT (USP only), SI AT (incumbent only), BG, CH (US only), CY, CZ (incumbent in the US only), DE (including unadressed mail), EL(incumbent in the US only), FI, FR, HR, HU, IE (confidential), LT, LV, MT, NO, PL (confidential) PT, RO (single piece only), SI, SK CZ (incumbent in the US only), EL (incumbent in the US only), FR, LV, MT, PL (confidential), PT, RO (single piece only), SK CZ (incumbent in the US only), EL (incumbent in the US only), EE, FR, LV, MT, PL (confidential) PT, RO (single piece only), SK CZ (incumbent in the US only), EL (incumbent in the US only), EE, FR,, HU (incumbent in the US only), LV, SK BG, CH, CZ (incumbent in the US only), DE (estimates), EE, EL (Providers with General Authorisation only), FI, FR, HR, HU, LV, NO, PT (estimates), SI, SK (confidential) BG, CZ (incumbent in the US only),, EE, EL (Providers with General Authorisation only), FR, HR, HU, IE (confidential), LT, LV, MT, PL (confidential) PT, SK, SI 18

19 Data on INTERNATIONAL OUTBOUND TRAFFIC Total Letter-post items (1) Items of Correspondence Press Correspondence items (excluding Direct Mail) Direct Mail Parcels (non-express) Courier and express mail BG, CY, CZ (incumbent in the US only), DE, EE, EL (incumbent in the US only), FI, FR, HR, HU, IE (confidential),lt, LV, MT, PL (confidential), PT, RO, SE (confidential), SI, SK (confidential) BG, CY, CZ (incumbent in the US only), EL (incumbent in the US only), FI, FR, HR, HU, IE (confidential),lt, LV, MT, PL (confidential), PT, RO,SK (confidential) CY, CZ (incumbent in the US only), EE, EL (incumbent in the US only), FR, HR, HU, IE (confidential),lt, LV, PL (confidential) PT, RO, SK(confidential) CY, CZ (incumbent in the US only), EE, EL (incumbent in the US only), FR, HR, LT, LV, PL (confidential), PT (US only), RO CZ(incumbent in the US only), EL (incumbent in the US only), EE, FR, HR, LV, PT (estimates) CY, CZ(incumbent in the US only), EE, EL (incumbent in the US only), FR HR, HU(incumbent in the US only), LT, LV, PT, RO, SI BG, CY, CZ (incumbent in the US only), EE, EL (Providers with General Authorisation only), HR, HU, IE (confidential) LV, PL (confidential), PT, SI, SK (confidential), As a consequence of the differences among members for what concerns data availability, it was decided to restrain the scope of the questionnaire in 2012 to the items for which it was sought a substantial number of regulators would be able to provide data and to the items that appear to be essential for an appropriate understanding of the postal market. On those topics, ERGP expects that NRAs may improve the ability to collect information in the coming years. The data collection in 2012 was confined to the following items: - For volumes: o Total postal traffic (domestic items, international outbound, international inbound); o Percentage of reserved total traffic vis-à-vis postal traffic; o Total postal items per capita; o Total items of correspondence (distinguishing small packets, single piece items and bulk mail items, direct mail and registered items); o Total domestic postal parcels; 19

20 o International outbound items of correspondence; o International outbound non express parcels; o Total express items; o Outbound express; - For revenues: o Total postal revenues, excluding express (domestic items, international outbound, international inbound); o Total postal revenues, only express (domestic items, international outbound, international inbound); o Percentage of reserved total revenues vis-à-vis postal revenues; o Total postal revenues as % of the GDP. Henceforth, ERGP is not publishing aggregated figures to give an overall picture of the European postal market as a whole since the data that is collected is not always quite comparable (some refer to the whole market, some refer to some parts of the market, some refer only to the incumbent/usp ). Data published by ERGP will then only be disaggregated information per product and per country. In order to take into account differences between countries in terms of population, the indicators on volumes (traffic) and on revenues, presented in this report, are as much as possible converted to per capita, using data for population per year published by Eurostat 3. 3 Source: 20

21 Compilation of data collected through the 2012 questionnaire: Figure 4 Total postal traffic per capita (excluding express)* BG HR CY DK DE FY FR EL HU LV LT MT PL PT RO RS SK SI CH *Total traffic = domestic traffic + international outbound traffic; International inbound traffic is not added to total traffic to avoid duplication with international outbound when calculating the total traffic at a European level. Notes: Germany (DE) provided data including unaddressed mail for 2008, 2009 and The figures are as follows: ~ 517 ~ 507 ~ 523 Confidential: CZ, IE Not available: AT, BE, EE, FI, LU, NL, NO, SE, UK. US only: MT USP only: HU, RS Single piece only: BG, LT, LV. 21

22 Figure 5 Domestic items per capita (excluding express) ERGP (12) 33 ERGP report on data collection BG HR CY DE EE FR EL HU LV LT MT PL PT RO RS SK CH UK Note: Germany (DE) provided data including unaddressed mail for 2008, 2009 and 2010 and NO provided data including express. The figures are as follows: DE NO Confidential: CZ, DK, IE Not available: AT, BE, EE (2010 & 2011), ES, FI, FY, LU, NL, SE, SI US only: EL, MT USP only: CH, CZ, ES, HU, RS Single piece only: BG, LT, LV 22

23 Figure 6 Domestic Postal parcels per capita (excluding express) BG HR EE FY FR EL ES HU LV LT MT PL PT RO RS SK SI CH ,140 0,510 1,409 0,127 5,078 0,133 0,436 0,153 0,909 0,001 1,252 0,239 0,738 1,101 0,512 13, ,068 0,431 0,766 0,218 5,781 0,139 0,320 0,144 0,997 0,002 1,172 0,093 0,711 1,073 0,982 13, ,070 0,343 0,458 0,248 5,967 0,120 0,295 0,138 1,222 0,002 1,004 0,091 0,724 0,026 0,595 1,099 13, ,085 0,302 0,381 0,131 6,303 0,104 0,128 0,053 1,538 0,002 0,954 0,089 0,975 0,026 0,563 1,280 13,59 Note: Germany (DE) and Norway (NO) provided data including express items. The figures are as follows: DE ,6 NO 7,7 7,1 7,4 7,8 Confidential: CZ, DK, IE Not available: AT, BE, CY, FI, LU, NL, SE, UK US only: MT USP only: CH, EL, ES, HU, RS Single piece only: BG, CH, LT, LV 23

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