ntent CONTENT Introduction IKEA Vision & Business Idea Organizational Chart Piacenza IID Facts & Figures The B.LU project

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1 Welcome 1 7-Jul-15

2 CONTENT ntent Introduction IKEA Vision & Business Idea Organizational Chart Piacenza IID Facts & Figures The B.LU project After and before and future goals Inter IKEA Systems B.V IKEA Distribution Services South Europe

3 Inter IKEA systems B.V Our vision: To create a better everyday life for the many people Inter IKEA Systems B.V IKEA Distribution Services South Europe 3

4 Inter IKEA systems B.V Our business idea: We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them. Inter IKEA Systems B.V IKEA Distribution Services South Europe 4

5 Inter IKEA systems B.V From customer needs to customer satisfaction Inter IKEA Systems B.V IKEA Distribution Services South Europe 5

6 ORG. CHART PIACENZA SITE 1 st January 2015 DC/CDC Manager Claudia Dicketmüller Internal Communication Resp. Ornella Marangon Human Resources Piergiorgio Accrocca Facility Manager Ottavio Rastelli Customs Manager Milena Benzi Deputy DC/CDC Manager Luigi Manzoli Business Navigation Team Leader Gpaolo Gandolfi Canteen Team Leader Cristina Buonafede Maintenance Op. Resp. Andrea Guarnieri Customs Team Leader Elena Bravi Container Cell Team Leader Roberto Medici Sustainability Developer Ylenia Passafonti Warehouse Operartions Manager I Fabrizio Battisti Warehouse Operations Manager II Vacant DC/CDC Operational Support Manager Gianm arco Fulgosi DC/CDC Ops. Team Leaders Agata Russo (Inbound flow) Marco Storti (Outbound flow) DC/CDC WHS Logistics TL Mariaenrica Beretta Warehouse Development Manager Dafne Ferraresi Warehouse Development Team Leader Pietro Rocca Warehouse Team Leader Andrea Baldini Warehouse Team Leader Fabio Nicolini Warehouse Team Leader Stefano Fontana Warehouse Team Leader Alex Calabrini Warehouse Team Leader Lorenzo Michelotti Warehouse Team Leader Michele Tosi Silo Team Leader Italo Ziliani Inventory Team Leader Nynke Mensonides Quality Team Leader Barbara Pedrini

7 People PEOPLE In Piacenza IKEA employs 290 people and more than 350 people of service providers (logistics, cleaning, maintenance, security..) Inter IKEA Systems B.V. 2013

8 IKEA in Italy IKEA IN ITALY IKEA companies in Italy: Distribution Retail Property Trading Inter IKEA Centre Group Anni 70 opening a trading office in Milan (Trezzano sul Naviglio) 1989 first IKEA store in Cinisello Balsamo (today in Carugate) 1999 first Central Warehouse in Piacenza 2004 second Central Warehouse in Piacenza 2013 first Shopping Center Tiare a Villesse 2014 opening of the last IKEA store in Pisa Today IKEA counts 21 Stores, e-commerce and 2 Warehouse in Piacenza. Inter IKEA Systems B.V. 2013

9 IKEA & Italy IKEA IN ITALY Sales to customers in the 21 stores in Italy (FY14) Purchases from 53 Italian suppliers Inter IKEA Systems B.V Germania 15 % USA 13 % Francia 9 % Russia 7 % UK 6 % Svezia 5,8% (Italia 5,3%) Cina 24 % Polonia 18 % Italia 8% Svezia 5 % Lituania 4% Germania 3,7% Turchia 3,4% IKEA Group is the biggest buyer in the world of Italian furniture and Italian products are sold in all the shops in the world.

10 Inter IKEA Systems B.V. 2013

11 IKEA RETAIL INTERFACES IN ITALY Distribution Center Group Italy deliveres to : 21 IKEA stores in ITALY 2 IKEA stores in SWITZERLAND 25 IKEA stores in ROIG countries (Southeast Europe and Middle East) 1 IKEA store in South Est (Zagreb )

12 IKEA PIACENZA DC1 Superficie m 2 Capacità di stoccaggio m 3 Posizioni Pallet Gates 102 Inter IKEA Systems B.V. 2012

13 Piacnza DC2 IKEA PIACENZA DC2 DC Superficie Capacità di stoccaggio m m3 Posizioni Pallet Gates 164 CDC Superficie Capacità di stoccaggio m m3 Posizioni Pallet Gates 45 Inter IKEA Systems B.V. 2013

14 IKEA PIACENZA FACTS AND FIGURES For each chassis there is a round trip for import and export This reduce the C02 impact and contribute to a lower cost Inter IKEA Systems B.V Customs 14

15 IKEA PIACENZA FACTS AND FIGURES Replace the grey square with a picture! ITALY AND EU INBOUND 67% NON EU INBOUND 33% Inter IKEA Systems B.V. 2013

16 Replace the grey square with a picture! NON EU INBOUND 33% IKEA PIACENZA FACTS AND FIGURES CHINA 50,3 % VIETNAM 13,3 % INDIA 6,5 % EGYPT 6,1% TURKEY 5,7% THAILAND 4,3% TAIWAN 4,2% INDONESIA, BOSNIA, RUSSIA PAKISTAN, ARGENTINA, BRASILE, SERBIA, MACEDONIA, MALESIA, BANGLADESH,UCRAINA, INDONESIA 9,6% Inter IKEA Systems B.V. 2013

17 IKEA Progetto B.lu Happy customers Inter IKEA Systems B.V. 2013

18 WHY THE B.LU PROJECT?? We will make IKEA even more interesting and attractive to consumers by making it easier to shop and connect with us, wherever and whenever they choose. Source: IKEA Multichannel Strategy 18

19 CUSTOMER EXPECTATIONS IN A CHANGING WORDL Better service Lower prices ( also in the supply chain ) Shorten the distance between suppliers and customers New distribution structures E- commerce Capacity to work in a cross functional way in the supply chain 19

20 CUSTOMS AND THE SUPPLY CHAIN Customs is a strategic point in the supply chain of IKEA ITALIA DISTRIBUTION. A project was necessary to improve customs flow Inter IKEA Systems B.V. 2013

21 AGENZIA DELLE DOGANE & IKEA Cooperation between Ikea and Customs, Direzione Centrale Tecnologie per l Innovazione started in 2010 with electronic import. During the years we built a dialogue to be more proactive and face togheter all the challenges related to innovation Thanks to Customs Central Agency for all the support and cooperation! Inter IKEA Systems B.V. 2013

22 3 SHARED PRINCIPLES Compliance first Governance,risk analysis, full track-and-trace of each of our containers Proactiveness & Project Management skills Action plan and full respect of deadlines Principle ONCE e FULL DIGITAL Inter IKEA Systems B.V. 2013

23 NTAWYTB principle... Never Type Again What You (or anybody else) Typed Before Inter IKEA Systems B.V. 2013

24 NTAWYTB Supplier Carrier Customs Local EDI EDI WEB/Citrix EDI ERP KSD Central/main office Inter IKEA Systems B.V. 2013

25 PUBLIC IT INFRASTRUCTURE AVAILABLE AIDA IL TROVATORE PIATTAFORMA LOGISTICA NAZIONALE PLN UIRnet

26 26

27 BEFORE Port Broker Shipping Companies Customs Piacenza Carriers

28 AFTER SHIPPING COMPANIES IKEA CONTAINER CELL MILOS PLATFORM DASHBOARD BANCHINA LUNGHISSIMA CUSTOMS AGENCY IKEA CUSTOMS PIACENZA CARRIERS

29 AFTER

30 MARCH 2015 Roll out FIRST TEST GENOVA 1) SEAGOLINE LOGICOMPANY ( m. haulage) 2) MAERSK SPINELLI ( m. haulage) LA SPEZIA GENOVA 1) SEAGOLINE LOGICOMPANY ( m. haulage) 2) TARROS RAINBOW ( m. haulage) 17% OF THE CONTAINER FLOW

31 Partners & Stakeholders

32 Live Roll out 31 March 2015

33 Value Added Live Roll out 31 March 2015 Low environment impact with low CO2 emissions Natural Power LNG TRUCK

34 Live Roll out on the April / May Live Roll out on the middle of July

35 Next roll out by September 2015 Include Intermodal Flow Extend B.LU to Export GOAL : Cover 60% of the flow Inter IKEA Systems B.V. 2013

36 THANK YOU GRAZIE QUESTIONS??

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