VITA EDUCATION. Concentration: Business Education and Office Management Memphis State University, Memphis, TN, 1986 EXPERIENCE

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1 VITA ROBERTA (BOBBIE) H. KRAPELS Assistant Professor The University of Mississippi School of Business Administration University, MS (office) (home) (fax at school) EDUCATION Ed.D. Memphis State University, Memphis, TN, 1993 Major: Business Education Minor Emphasis: Management Dissertation Topic: Intercultural Business Communication Training M.S. Concentration: Business Education and Office Management Memphis State University, Memphis, TN, 1986 B.B.A. Major: Personnel Management Minor: Accounting Memphis State University, Memphis, TN, 1984 EXPERIENCE August 1993 Assistant Professor of Business Administration to present (Visiting position from ) School of Business Administration The University of Mississippi, University, MS September 1989 Graduate Teaching Assistant to May 1993 Department of Management Fogelman College of Business and Economics Memphis State University, Memphis, TN July 1986 Branell Institute, Memphis, TN to July 1989 Director of Education/Academic Coordinator Publications in Refereed Journals RESEARCH Krapels, R. H. & Brown, P. E. (2000). The GMAT Writing Assessment: Implications for Business Communication. Academy of Managerial Communication Journal (in press). Krapels, R. H. & Davis, B. D. (1999). The Use of Source Notations by Organizations, Business Communication Quarterly, 62 (4), 93-98).

2 Roberta H. Krapels 2 Davis, B. D. & Krapels, R. H. (1999). Applied Communication Consulting. Business Communication Quarterly, 62 (3), Krapels, R. H. & V. D. Arnold. (1998) Response to Murphy s Re-Viewing Business Communication, Journal of Business Communication, 35(1), Krapels, R. H. & F. Moss. (1997) Organizations and Usage, Business Communication Quarterly, 60 (3), Krapels, R. H. & Arnold, V.D. (1997). Speaker Credibility in Persuasive Work Situations, Business Education Forum 52 (2), Ryan, C. & Krapels, R. H. (1997). Internships, Business Communication Quarterly, 60 (4), Krapels, R. H. & V. D. Arnold. (1996). The Legitimacy of Business Communication, Journal of Business Communication, 33 (3), Krapels, R. H. & V. D. Arnold. (1996). Motivation: A Reincarnation of Ideas, Industrial Management, 38 (3), Krapels, R. H. & L.H. Chaney. (1995). Intercultural Business Communication Training Methods Perceived Effective for Predeparture Preparation of U.S. International Businesspeople, Journal of the Academy of Business Administration, Krapels, R. H. (1993). Instructional Strategies for Cultural Awareness in Business Education, TBEA Journal. 2, (1), 3-5. Krapels, R. H. (1989). Current Trends in Corporate Communications, The Bulletin of Organizational Communication, (1), 2,8. Publication of Books, Book Chapters, Research Monographs, and Other Electronic PowerPoint Presentations to accompany Boone, Kurtz, & Block s Contemporary Business Communication, Prentice Hall, (with J. S. Martin) International, National, and Regional Proceedings Chaney, L. H.; J. S. Martin, R. H. Krapels. (1996). Perceived Differences in Negotiation Styles: Mexican and U.S. Businesspersons. Proceeding for the 1996 Academy of Business Administration, Acapulco, Mexico, December 18-23, (Refereed) Krapels, R. H. & Chaney, L. H. (1994). Training Methodologies Perceived as Effective for Intercultural Communication Preparation in International Business, Business Trends for the 21st Century, Proceedings for Academy of Business Administration Conference, February, 1994, Las Vegas, Nevada. (Refereed). Martin, J. S. & Krapels, R. H. (1999). Enhancing Intercultural Communication Effectiveness Through an Examination of Business and Social Customs, Refereed Proceedings of the 1999 Association of Southeast United States Regional Conference, Charleston, SC, April 15-17, 1999.

3 Roberta H. Krapels 3 Krapels, R. H. & Martin, J. S. (1996). Curriculum Input from Postgraduate Surveys: A Method of Validating Business Communication. Refereed Proceedings of Southeast Association for Business Communication Annual Conference, March 1996, Kiawah Island, South Carolina. (Refereed) Martin, J. S., Krapels, R. H. & Chaney, L. H. (1995). The Future of Business Communication in AACSB-Accredited Schools. Refereed Proceedings of Southeast Association for Business Communication Annual Conference, April 1995, Nashville, Tennessee. (Refereed) Martin, J. S., Krapels, R. H. & Chaney, L. H. (1995). Pitfalls of International Research, Proceedings for the SouthWest Association of Business Communication Annual Conference, March, 1995, Houston, Texas (Refereed). Krapels, R. H. & Chaney, L, H. (1993). Format and Focus of Intercultural Communication Training Provided by Selected U.S. International Firms. Proceedings for Southwest Association of Business Communication Annual Conference, New Orleans, LA, March 1993 (Refereed). Krapels, R. H. (1992). Incorporating Cultural Awareness Into The Management Curriculum. Proceedings for Association of Management Annual Conference, August, 1992, Las Vegas, Nevada. Krapels, R. H. & Morse, G. E. (1990). Realism in Report Writing. Proceedings for Association for Business Ccommunication Southeast Regional Conference, March, 1990, Charleston, South Carolina (Refereed). Krapels, R. H. (1989). Letter Formats Used by Memphis Area Businesses. Proceedings for 1989 Association for Business Communication Southeast Regional Conference, April, 1989, Memphis, Tennessee. (Refereed) Presentations at International, National, and Regional Conferences Krapels, R. H. The Power of Words. Association for Business Communication National Conference, Los Angeles, CA, November 3-6, Krapels, R. H. A CEO s Letter To Unionized, Strike-Threatening Employees: Business Communication Theory And Business Results, Association for Business Communication Southeast United States Regional Conference, Charleston, SC, April 15-17, Krapels, R. H., & Martin, J. S. Incorporating Business Experiences Into The Report Assignment, Association For Business Communication Southwest Regional Conference at SWFAD, Houston, TX, March 12-14, Krapels, R. H. & Martin, J. S. Empirical Assessment of Journals Relevant to Business Communication Research. Association for Business Communication National Conference, San Antonio, TX, November 11-14, Krapels, R. H. & Martin, J. S. Communication Practices between Mexican and U.S. Businesspeople Association for Business Communication Southeast United States Regional Conference, Tunica, MS, April 2-4, 1998.

4 Roberta H. Krapels 4 Krapels, R. H. & Martin, J. S. Environmental Progress in Advertising: Developments from the Past and Directions for the Future. Association for Business Communication Southwestern United States at SWFAD, Dallas, TX March 3-8, Krapels, R. H. Business Communication Students Perceptions of Communication Activities in their First Employment after Graduation, Research Roundtable, Association for Business Communication National Conference, Washington, D.C., November, Krapels, R. H. & Martin, J. S. Copyright Guidelines For Multimedia Usage In Business Communication Classrooms, Association for Business Communication National Conference, Washington, D.C., November, Krapels, R. H. & Martin, J. S. Presentation Software In Business Communication Lectures, 1997 Association for Business Communication Southeast Regional Conference, Williamsburg, VA, March 6-8, Chaney, L. H., Martin, J. S., & Krapels, R. H. Perceived Differences In Negotiation Styles: Mexican and U.S. Businesspersons. Annual Conference of the Academy of Business Administration, Acapulco, Mexico, December 18-23, Martin, J. S., Krapels, R. H., & Chaney, L.H. Communication Characteristics of Mexican and U.S. Businesspeople. The Association of Business Communication 61st Annual International Convention, Chicago, IL, November 5-8, Krapels, R. H. & Roever, C. Using Humor In Business Communication Lectures. The Association of Business Communication 61st Annual International Convention, Chicago, IL, November 5-8, Krapels, R. H. Gender Differences In Classroom Listening Behavior Of Collegiate Business Students. Canada/East Regional Association for Business Communication Conference, April, 1996, Toronto, Canada. Martin, J. S. & Krapels, R. H. Curriculum Input From Postgraduate Surveys: A Method Of Validating Business Communication. Southeast Association for Business Communication Annual Conference, March 1996, Kiawah Island, South Carolina. Krapels, R. H. & Brown, P. The GMAT: The Good, The Bad, And The Ugly. Association for Business Communication National Conference, November, 1995, Orlando, Florida. Krapels, R. H., Martin, J. S., & Chaney, L. H. The Future of Business Communication in AACSB- Accredited Schools. Southeast Association for Business Communication Annual Conference, April 1995, Nashville, Tennessee. Martin, J. S., Krapels, R. H., & Chaney, L. H. Pitfalls of international research, Southwest Regional Association for Business Communication Annual Conference at SWFAD, March, 1995, Houston, Texas. Krapels, R. H. Classroom listening behaviors of business communication students. The Association for Business Communication National Conference, November, 1994, San Diego, California.

5 Roberta H. Krapels 5 Krapels, R. H. & Chaney, L. H. PredepartureIintercultural Preparation Provided International Managers by Selected U. S. Global Firms. Association for Business Communication Southeast Regional Conference, April, 1994, Atlanta, Georgia. Krapels, R. H. & Chaney. L. H. Training Methodologies Perceived as Effective for Intercultural Communication Preparation in International Business. Presentation at National Conference for Academy of Business Administration, February, 1994, Las Vegas, Nevada. Krapels, R. H. & Chaney. L. H. Intercultural Communication Training Needs as Perceived by International Business Professionals. Presentation at International Meeting of Association of Business Communication, Montreal, Quebec, Canada, November, Krapels, R. H. & Chaney. L. H. Format and Focus of Intercultural Communication Training Provided by Selected U.S. International Firms. Presentation at Annual Conference of Southwestern Federation of Administrative Disciplines-Business Communication, New Orleans, LA, March Krapels, R. H. Speaker Organizational Position and Employee Listening Behavior. Presentation at the Annual Annual Conference of Association for Business Communication, New Orleans, LA, November, Krapels, R. H. Incorporating Cultural Awareness into the Management Curriculum. Presentation at Annual Conference of Association of Management, Las Vegas, Nevada, August, Krapels, R. H. & Morse, G. E. Realism in Report Writing. Presentation at Annual Conference of SouthEast Association of Business Communication, Charleston, SC, March, Krapels, R. H. Letter Formats Used by Memphis Area Businesses. Presentation at Annual Conference of Southeast Association of Business Communication, Memphis, TN, April, Presentations at Other Conferences/Programs Proper Eating Etiquette, Student Alumni Council, The University of Mississippi, April, (with Jeanette Martin) Counseling Techniques and Interpersonal Skills, Tennessee Small Business Development Center, Memphis, TN, September, Resume Writing, Delta Sigma Pi, November, Negotiations in the Workplace: Getting Others to Do What You Want Them to Do, United Way, Memphis, TN. October, Benchcraft Furniture, Blue Mountain, MS. Benchcraft s Written Communication Manual, July, (with Jeanette Martin) Benchcraft Furniture, Blue Mountain, MS. Professionalism, July, (with Jeanette Martin) Benchcraft Furniture, Blue Mountain, MS. Interpersonal Communication Skills, June, (with Jeanette Martin)

6 Roberta H. Krapels 6 MidSouth Community College, West Memphis, AR. Successful Resume Writing, February, Received or Involved in Funded Grants or Research Faculty Technology Development Center Summer Grant, Partner s Grant, Service as Editor or on an Editorial Board PROFESSIONAL AND UNIVERSITY SERVICE Editor, Business Practices Column, Business Communication Quarterly, present. Editor, Refereed Proceedings of 1999 Association for Business Communication Southeast Region Annual Editor, Refereed Proceedings of 1998 Association for Business Communication Southeast Region Annual Editor, Refereed Proceedings of 1997 Association for Business Communication Southeast Region Annual Editor, Refereed Proceedings of 1996 Association for Business Communication Southeast Region Annual Service On Professional, University, or Community Committees Professional Service Member of Association for Business Communication Business Practices Committee, 1996-present Ad Hoc Reviewer for The Journal of Business Communication, 1996-present. Member of argument reader group. GMAT essays for Educational Testing Service, Member of Association for Business Communication Research Committee, University Service University Phone Blitz (telephone recruitment of high school seniors), present. Member of University of Mississippi Faculty Parking Appeals Committee member, 1997-present. Member of School of Business Search Committee for Network Administrator, Member of Search Committee for Communications Director, School of Business Administration, Member of Search Committee for MBA Director, School of Business Administration, Member of Business Studies Assessment Committee, 1999-present. Chair of School of Business Management Assessment Committee, Member of University of Mississippi Honors Day Committee, Member of Search Committee for Director of Mississippi Small Business Development Center, Member of University of Mississippi Champions Faculty Development Committee. Assisted with proposals for faculty handbook and for graduate teaching assistant training, Member of University of Mississippi Champions Campus Cleanup Committee. Assisted with proposal for dividing campus into zones for cleanup assignment, Community Service Interviewee on Mississippi Business Today--filmed March, Speaker Credibility in Work Situations.

7 Roberta H. Krapels 7 Interviewee on Mississippi Business Today filmed November, and Voice Mail Courtesy. Honors, Awards, or Recognition Received for Teaching, Research, or Service Paper selected for Research Roundtable, Association of Business Communication Annual Conference, Washington, D.C., November, Title: Business Communication Students Perceptions of Communication Activities in their First Employment after Graduation. Best Paper Award (Application/Empirical), Academy of Business Administration, Training Methodologies Perceived as Effective for Intercultural Communication Preparation in International Business.

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