ARC STRATEGIES. Planning for the Industrial Internet of Things VISION, EXPERIENCE, ANSWERS FOR INDUSTRY. Executive Overview... 3

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1 ARC STRATEGIES By Greg Gorbach, Chantal Polsonetti, and Andy Chatha Planning for the Industrial Internet of Things Executive Overview... 3 The Value Proposition for a Connected Industrial World... 4 From Products to Products-as-Services... 7 Industrial IoT Architecture... 8 The Connected Asset Value Chain Smart Product Design Considerations Standardization Plays a Key Role Security Concerns Remain a Primary Impediment Recommendations VISION, EXPERIENCE, ANSWERS FOR INDUSTRY

2 Industrial Internet of Things (IoT) Enables New Business Models IoT Component Description Functionality Examples Intelligent sensors, machines, devices, assets Embedded intelligence, storage, and processing power Data producers and consumers; Local intelligence and data storage Controllers, machines, pumps, transmitters, valves, etc. Communications Networks of all types Connectivity; Data delivery; Security Wired, Wireless, Cellular, Satellite, other Networks Big Data Data repositories Data aggregation Hadoop, Azure Analytics Data processing engines Data analysis; Insight Analytical engines for reliability, EAM and FSM applications Visualization Text/graphical input and output; Intuitive touch, text, voice; Universal, Mobile Data presentation; Search queries HMIs, OIs Smartphones Tablets Industrial Internet of Things Building Blocks 2 Copyright ARC Advisory Group ARCweb.com

3 Executive Overview The industrial Internet of Things (IoT) is at hand. The needed technologies are available and require no substantial technological breakthroughs. Well thought out reference architectures have been created, and compelling use cases are being developed. Techniques for adding IoT s digital umbilical cord capability to existing industrial systems - allowing companies to securely supply asset performance information to the asset manufacturers and others - are coming to market. What s lacking is broad recognition of what has become possible, and the vision to utilize these new technologies to transform industry. Enabling business improvements through secure remote access to connected machines, assets, and other devices is a primary value proposition driving manufacturer interest in the Industrial Internet of Things (IoT). Granted, there is plenty of hype surrounding the Internet of Things. It s not hard to find forecasts of trillions of dollars in economic growth driven by the use of ubiquitous intelligent sensors and devices, Big Data and analytics tools, and universal visualization capabilities. But this isn t just another futuristic fad. Leading companies are making major investments in the Internet of Things concept for their industrial solutions using catchy terms such as Smarter Planet (IBM), Internet of Everything (Cisco), and Industrial Internet (GE). In Europe, Industry 4.0 is taking hold. Many other software, hardware, and automation companies are also developing (or already offer) industrial IoT solutions. IoTenabled improvements in industrial production as well as asset, maintenance, and service management processes promise to reduce unplanned machine downtime and dramatically reduce energy costs, among numerous other anticipated benefits. Industrial companies are in a unique position. Unlike in other IoT segments, such as consumer applications or the Smart Home, industrial manufacturers are likely to both consume connected products for use in their own operations and produce connected products for use by their end customers. Automotive manufacturers, for example, are racing to add incremental value-add through in-car connectivity and associated applications, but will also need to plan for the use of a new breed of connected machinery in their production facilities. The unique demands of this dual use makes it vitally important that the entire organization (up to and Copyright ARC Advisory Group ARCweb.com 3

4 including the C suite), understands the value proposition inherent in intelligent management of connected products. ARC Advisory Group defines the industrial Internet of Things (IoT) as connecting intelligent physical entities, such as sensors, devices, machines, assets, and products, to each other, to internet services, and to applications. The industrial IoT architecture builds upon current and emerging technologies such as mobile and intelligent devices, wired and wireless networks, cloud computing, Big Data, analytics, and visualization tools. With most of the technological components already available, concerns over cyber security, technology standardization, and intellectual property ownership remain the most prominent potential obstacles. The Value Proposition for a Connected Industrial World Industrial companies have pursued horizontal and vertical connectivity within their operations for some time now in their ongoing efforts to improve performance and achieve operational excellence. Most existing sensor and actuator points in an industrial automation system are in place to support process/production control, safety, and regulatory compliance. Increasingly, sensor data is also being used to support operations management and maintenance activities. These points are typically connected to a particular real-time system or application that may share certain data with other plant or enterprise systems or applications. Industrial companies use information from these connected entities to lower costs, optimize processes, and execute efficiently. So what does the industrial Internet of Things bring to the table? The industrial IoT emphasizes remote access to connected machines and other devices to enable transformative business improvements. The ability to serve data from ubiquitous connected devices on the plant floor and process sophisticated output from enterprise systems for operational improvement become core enablers for driving the expected savings. Intelligent connected products and machines help improve performance and reduce downtime through remote diagnostics, troubleshooting, and condition monitoring capabilities. These support predictive maintenance approaches that minimize unplanned downtime, improve maintenance 4 Copyright ARC Advisory Group ARCweb.com

5 productivity and effectiveness, and enable assets to operate in an optimal manner. This, combined with the ability of authorized parties (both internal and external to the organization), to remotely access data from appropriate internet-connected devices, machines, and other plant equipment can deliver incremental business benefits. Benefits Means Timeline Source 1 to 1.5% productivity improvements Condition monitoring, improved performance, innovation enabled by remote access Annual GE $10 to $15 trillion growth in global GDP Condition monitoring, improved performance, innovation enabled by remote access 20 years GE $20 billion Improved IoT-enabled service and maintenance Annual current cost GE $14.4 trillion Technology innovation; Incremental competitive advantage through connectivity and remote access 10 years Cisco $326 million (One mature oil & gas field) Field data capture, informed & predictive operations 10 Years IBM Selected Estimates of Quantifiable Benefits Associated with the Industrial Internet of Things Initial Target: Reduce Unplanned Downtime Machine downtime, particularly unplanned downtime, is highly detrimental to production performance. Over 70 percent of respondents in an ARC survey on enterprise asset management (EAM), for example, cited improved machine uptime as a primary business The potential for further reductions in driver behind purchasing EAM software. unplanned machine downtime through remote monitoring and access is a The potential to incrementally improve this metric primary driver behind use of the through remote asset monitoring by internal or Industrial Internet of Things (IoT) and connected devices in manufacturing. external service and operations personnel provides real business value that can help industrial organizations justify adoption of the IoT and connected devices. Connected devices can help reduce downtime through remote monitoring of sensor data like vibration and temperature for predictive maintenance purposes. For example, remote service personnel could identify specific problems and Copyright ARC Advisory Group ARCweb.com 5

6 potentially perform configuration fixes or update software or firmware without having to travel to the facility; saving time and travel expense, plus the need to involve typically time-strapped on-site technicians. The Manufacturer as Connected Product Producer Many industrial manufacturers have devoted significant resources over the years to internal operational improvements via performance monitoring, pursuit of best practices, overall equipment effectiveness (OEE), and similar pursuits. For today s high-performing manufacturing firms, the ability to improve the profitability and revenue potential of their service operations once the product is shipped to the customer frequently represents a new revenue opportunity. GE, for example, has been very public about reporting the benefits of connected products, including the company s ability to remotely resolve 53 percent of service issues in its power and water business. Manufacturers in general can use the IoT to proactively monitor products in the field and use that information to reduce mean time to repair (MTTR) and the number and frequency of technician dispatches. The industrial Internet of Things promises improved performance of manufacturers service operations through remote connectivity, as well as incremental connectivity-based revenue streams that represent entirely new opportunities. Clearly, the value proposition for the IoT extends beyond simple connectivity into the ability to build new products and services using that connectivity as a base. Service capabilities increasingly provide a means for manufacturers to achieve competitive differentiation. Adoption of IoT-based device connectivity enables predictive maintenance capabilities, continuous uptime, rapid service response, and the opportunity to offer incremental, revenue-producing products and services. Providers of IoT-connected devices will also be able to gain competitive advantage by delivering incremental value, differentiating products from competitors, and fostering new revenue streams. Manufacturers that offer connected products will be able to remotely access the installed base and provide a direct path to maintaining customer satisfaction, reducing service costs, improving profitability of service and warranty management, and delivering products as a service. 6 Copyright ARC Advisory Group ARCweb.com

7 Category End User Product Supplier Productivity Service Innovation Reduced downtime, better asset utilization and ROA Lower lifecycle costs Easier to serve internal data customers Remote diagnostics, predictive maintenance, remote fixes and updates Supplier collaboration on business problems Faster, more focused service, repair, and optimization Pay for product value, not just product Incremental functionality and process insight Ability to solve customer issues remotely Reduced need for onsite service Improved productivity of service organization Improved profitability through reduced service and warranty management costs From fix & repair to helping customers with business problems Improved customer satisfaction Product as a Service New revenue streams Select List of Benefits Realized by End User and Device Supplier through Use of Connected Products From Products to Products-as-Services Use of IoT-type connections can enable industrial organizations to not only reduce costs through monitoring of remote devices, but also to generate entirely new revenue streams. One of the most compelling iterations of this concept is the migration from selling products; to selling the value of the product, or product-as-a-service. Examples include an aircraft engine builder billing airlines on the amount of thrust provided, instead of just an aircraft engine and a maintenance contract. Or an HVAC The industrial Internet of Things will supplier that bills its customer based on the allow even industrial products to be sold amount of comfort its system provides, rather than on a subscription-based service basis. just a climate control system. These applications require more than just smart devices and digital umbilical cord connectivity. With product-as-a-service, the manufacturer or OEM retains ownership of the asset itself, providing all required maintenance, service, and repair. This represents a whole new business model. Copyright ARC Advisory Group ARCweb.com 7

8 Manufacturers and OEMs that are not yet at the point of providing a product as a service can still benefit from using the IoT and connected products to reduce warranty and service costs and improve the service levels and profitability of these activities. Remote device connectivity coupled with device-level service apps can help manufacturers more rapidly diagnose and troubleshoot issues in the field, address them in a more timely fashion, and market new subscription-based products and services. Industrial IoT Architecture Today, the Internet of Things is in a chaotic emerging state, with no agreed upon standard systems, standard networks, or standard interfaces. Multiple communications technologies are used and a variety of embedded intelligence technologies and sensor and actuator solutions are available. Numerous IoT research and development activities are currently under way. These target opportunities across a variety of separate domains such as health care, smart manufacturing, smart cities, logistics, smart houses, smart energy, retail, and smart transport. Each segment has unique requirements, but some commonalities do exist. Four Main Parts of Industrial IoT Any industrial IoT system contains four main parts: intelligent assets; a data communications infrastructure; analytics and applications to interpret and act on the data, and people. Intelligent assets include machines or other assets enabled with sensors, processors, memory, and communications capability. In certain cases, these assets may have an associated virtual entity or support software-defined configuration and performance. Intelligent assets will generate more data and share information across the value chain. Some intelligent assets will eventually be self-aware or operate autonomously. In addition to the Internet, data communications between these assets and other entities will often leverage network technologies such as LTE, ZigBee, Wi-Fi, IEEE , and cloud-based computing infrastructure with storage to accommodate Big Data requirements. Powerful analytics and related software will enhance asset optimization as well as system optimization. Predictive analytics will be deployed to re- 8 Copyright ARC Advisory Group ARCweb.com

9 duce unplanned downtime. Newly available information generated by these tools will lead to new, transformative business models supported by new applications. Instead of offering physical products for sale, companies will increasingly offer products as a service as noted earlier. People will participate by having access to much more data, better analytics tools, and better information, and will increasingly make decisions based on the analysis generated by these resources. Quantified decision-making will become much more common and intelligent information will appear when and where people need it. But people will also continue to become better connected to others and to machines and systems through social and mobile tools and applications. IoT Functional Components Diving down a level, let s explore the functional components required to realize the industrial IoT. Thought-leading work by the IoT-A (Internet of Things Architecture) project in Europe to establish and evolve an architectural reference model for the IoT, is very helpful. IoT-A devised an architectural reference model and defined an initial set of key building blocks. Together they are envisioned as crucial foundations for fostering a future, interoperable Internet of Things. The IoT Reference Model provides the highest level of abstraction for defining the IoT Architectural Reference Model. It includes: An IoT Domain Model Facts about the IoT-A Project An IoT Information Model that explains how IoT knowledge is going to be modeled An IoT Functional Model that encompasses an IoT Communication Model; and a Trust, Security, and Privacy Model The IoT Reference Architecture provides a reference for building compliant IoT architectures. As such, it provides views and perspectives on different architectural aspects of concern to IoT stakeholders. Within the IoT Reference Architecture, a Functional View has been developed. It includes seven main areas of functionality: Copyright ARC Advisory Group ARCweb.com 9

10 IoT Functional Model from IoT-A Communication: an abstraction, modeling the variety of interaction schemes derived from the many technologies belonging to IoT systems and providing a common interface to the IoT Service. This component provides a reference stack for communicating with the intelligent devices. IoT Service: includes functionalities for discovery, look-up, and name resolution of IoT Services. This component provides for exposing device and sensor data as a service. Virtual Entity: functions for interacting with the IoT system on the basis of virtual entities. This component provides for asset-based information exchange. For example, you can inquire about the outside temperature at your car, instead of looking up the value of sensor T123. IoT Process Management: process modeling, process execution. This component provides an environment for modeling IoT-aware processes and the tools necessary to model business processes. It also executes these processes by utilizing IoT services orchestrated in the Service Organization layer. Service Organization: service composition, orchestration, and choreography. This function resolves the appropriate services that can handle the IoT User's request, and provides an asynchronous way to request service orchestration. 10 Copyright ARC Advisory Group ARCweb.com

11 Security: functions for ensuring the security and privacy of IoT-Acompliant systems. This component provides for authorization, authentication, identity management, key exchange and management for secure communications, and the like. Management: This component provides functionalities for dealing with configuration, fault identification and isolation, performance, membership management, reporting, and state monitoring, prediction, and enforcement. Are Industrial Companies Ready for Software-Defined Machines and Virtual Assets? Connected Device Management Platforms The IoT can be viewed as a multi-layer infrastructure that allows information from remote products, sensors, devices, machines, assets, and other entities to be used anywhere by any authorized party. Connected device management (CDM) platforms provide not only the glue that links devices to higher layers of the architecture, but also value-added functionality and the opportunity for competitive differentiation at the device level. CDM platforms are critical solution components, with functionality that goes beyond simple device connectivity and SIM card management to include device configuration, device management, and creating and Copyright ARC Advisory Group ARCweb.com 11

12 executing value-added, and often revenue-producing, device-level applications. CDM platforms extend device connectivity solutions from simple openloop monitoring, alarming, and SIM card management to closed-loop solutions that allow field service and other local issues to be resolved remotely. The incremental value-add brought by CDM platforms allows suppliers to charge a higher price and subsequently realize higher margin per device, user, amount of data traffic, or other subscription parameter. Connected Device Management Platforms Function as IoT Middleware The Connected Asset Value Chain Certain types of industrial equipment, machinery, or other assets used in operations are already connected and remotely monitored or operated examples of the industrial IoT. Heavy mobile machines used in agriculture or mining is a leading example. Many large mining and earthmoving machines, as well as autonomous or semi-autonomous harvesters and other machines, are already actors in the IoT. A second type is large rotating machines used to generate electric power, lift, or thrust. This type includes jet engines, hydraulic pumps, and power generation turbines. General Electric and other suppliers are targeting this class of assets. A third type is machines and equipment used to produce commercial products. This cate- 12 Copyright ARC Advisory Group ARCweb.com

13 gory includes a great variety of equipment such as pumps in refineries or other continuous processing plants; robots in automotive plants; retorts in thermal processing of low-acid foods in cans, pouches, jars or bowls; and mixers, tanks, compressors, and countless other industrial machines. Opportunity exists to improve operations by adding intelligence, sensors, and communications to these machines, and connecting them to new applications and analytics as part of the Internet of Things. What can industrial companies do to help their operations equipment vendors do a better job for them? One possibility is to share in-service performance data in real time. Makers of heavy mobile machines for mining and agriculture already incorporate sensors, intelligence, and communications technology in their machines to monitor performance in the field. Makers of pumps, compressors, robots, turbines, and other industrial equipment used in factories and industrial plants also want in-service information from the products they manufacture for use as industrial assets. Establishing a Digital Umbilical Cord for ABC s Pump in XYZ s Plant A real-time feed of select machine sensor data would enable the vendor to monitor and analyze machine performance, suggest alternative operating parameters, improve its product designs, predict failures in advance, reduce warranty support costs, provide better maintenance and support services, and more. By monitoring a large set of its deployed products, an asset vendor may discover new patterns and failure modes that individual users would not be able to identify. Copyright ARC Advisory Group ARCweb.com 13

14 Multi-Cloud Connected Asset Value Network Node Model How can industrial companies share in-service performance data safely and securely with trusted vendors? In certain applications, it is possible to add low-cost sensors that collect performance data and communicate this through plant Wi-Fi networks. In the not-too-distant future, equipment will come outfitted with the necessary sensors, intelligence, and communications capability built in. Until then, a sensible approach to deploying this connected asset value chain is to leverage the existing data infrastructure and add a secure cloud-based system to share selected performance data with vendors and service providers. How Will the Industrial IoT Change Plant Software and Automation? 14 Copyright ARC Advisory Group ARCweb.com

15 Leverage Existing Systems and Cloud-based Solutions To better serve their customers, asset vendors want access to in-service operating data from their products. Today, operating assets often have at least some associated sensors and operating information (cycle count, etc.) But typically, this information is read only by a PLC, DCS, or plant floor application such as EMI, asset-based historian, HMI, or MES. These applications may also provide a basic hierarchical plant model that names, classifies, and locates the asset (i.e., Pump P-004 ). If other applications or systems need the information, it is shared via the application s API and possibly some intermediate software. By adding cloud-based solutions, this existing information infrastructure could become the basis for securely sharing certain information with the asset vendors. Companies can take advantage of public cloud services such as Microsoft Windows Azure. These can serve as a secure private computing platform for SaaS applications that could help ensure that only certain information is shared with specific trusted vendors who can subscribe, subject to constraints and conditions and possibly payment of service fees. This approach eliminates having to wait for possible standard ways of doing things to emerge, which in any case, wouldn t likely easily accommodate legacy assets. Add Cloud-Based Solutions to Existing Systems to Share Asset Information The cloud-based solution enables immediate participation in a company s connected asset value chain. It enables asset vendors to monitor their products real-time performance in-service, and to act upon the information gathered from these assets to better serve their customers. Copyright ARC Advisory Group ARCweb.com 15

16 Smart Product Design Considerations We are rapidly approaching the point where manufacturers of industrial products/assets (pumps, compressors, robots, machine tools, turbines, and a host of other industrial equipment) should be working to understand how Designing IoT-enabled Products Requires Concurrent Design and Simulation of Software, Electrical, and Hardware Systems to design for industrial IoT. This will involve adding embedded processing, storage, and communications technology, plus the right complement of sensors, to the product. The intelligent onboard system will need to support the digital umbilical cord function, as well as other appropriate functionality for a given product. Design tools are available that enable concurrent design and simulation of software, mechanical systems, and electrical systems. The difficulty lies in determining requirements such as what connection technologies the product should support; what sensors/data the product should expose; what intelligence the product requires; and what performance, data selection, buffering, communication frequency, security, etc. should be supported. A product-centric model of the A Product-centric Model of Connected Systems Can Help Identify Requirements connected asset ecosystem can help accomplishing this. Standardization Plays a Key Role Standardization of core components of the IoT architecture is a primary enabler to realizing its potential benefits. Widely adopted standards, particularly in key areas such as data exchange, architecture, security, and many others, will make industrial IoT solutions easier and simpler to im- 16 Copyright ARC Advisory Group ARCweb.com

17 plement and manage. Standards are important for future-proofing installations and protecting users from becoming locked into a specific vendor or technology. In the fast-moving IoT universe, however, it will be difficult for standardization efforts to keep up with the rapid pace of new technology developments. Industrial device-level connectivity remains one of Standardization of the Industrial IoT the most fragmented interface areas, with many proprietary and/or defacto standard protocols in use. architecture is one of the most important, and most challenging, issues affecting adoption. Industrial manufacturers are well aware that proprietary supplier protocols continue to enable suppliers to retain customers and deflect third-party involvement in their installations. In the industrial IoT world, this trend is not just limited to manufacturing applications, as even the Smart Grid and smart electrical meters are being implemented as closed systems. Proprietary implementations are also widely employed in the middleware platform connectivity layer of the IoT in spite of the increasing availability of standards. For example, some platform suppliers currently support standard Java and REST APIs, while others employ proprietary protocols and homegrown APIs. Standards and Organizations Numerous efforts to standardize IoT components and develop standardized IoT architectures and implementation approaches are under way around the world. Developments with the most near-term potential impact for manufacturers are likely to come from the IT world. This is particularly due to the emphasis placed on IP-based devices, interfacing to higher level architectural components, and the overall faster pace and more widespread adoption of technology in this space. This scenario is not new to manufacturers, since most have adopted Ethernet and wireless networks, commercial operating systems, and other carryovers from the COTS technology world. Beyond the IoT-related standardization activities, numerous organizations have formed or focused resources on IoT architecture and implementation. The European Union, for example, has formed the European Research Cluster on the Internet of Things, or the IERC, to help coordinate activities in this area. Projects under the IERC umbrella range from OpenIoT, which is pursuing open source IoT in the Cloud, to the IoT-A or Internet of Things Copyright ARC Advisory Group ARCweb.com 17

18 Architecture previously referred to in this report. NIST in the US also formed a consortium dedicated to IoT issues, but has yet to issue any deliverables. Standard Organization Summary LTE ETSI Telecomm standard for modern connected cars and cellular devices MQTT IBM, OASIS (proposed) Publish/subscribe message transport for remote devices Numerous IEEE Network physical and data link layers: Ethernet, WiFi, 6LowPan, Bluetooth, etc. IPv6 IETF Internet network/transport layers ISA 100 ISA Wireless industrial network architectures TR50 TIA M2M Smart Device Communications Framework Selected Examples of IoT-Related Standardization Efforts IPv6 Every device on the Internet must utilize TCP/IP (more accurately, the Internet Protocol Suite) to communicate with other internet-connected devices. TCP/IP provides the identification, location, and routing that are core components of the IoT architecture. TCP/IP is also important because it can support virtually any media type, which is important for industrial implementations. Most applications already support TCP/IP. IPv6, the latest revision of the Internet Protocol, was developed by the IETF to replace IPv4, which still carries over 90 percent of Internet traffic. IPv6 simplifies network management and addresses the larger problem with IPv4, which ran out of available new addresses. IPv6 further promises the ability to support differing network types and offers improved security provisions. Cisco, Rockwell Automation, and Panduit have founded an industrial-specific consortium, Industrial IP Advantage, dedicated to the use of IP in industrial applications. The 6LoWPAN extension of IPv6 allows it to be used on low-power wireless devices and limited bandwidth networks, specifically IEEE This significantly expands the number of low-end devices that can be addressed in the Industrial Internet of Things. Use of 6LoWPAN is also being pursued in non-industrial implementations of the IoT, such as its promotion by the IPSO Alliance in the energy, consumer, and healthcare sectors. 18 Copyright ARC Advisory Group ARCweb.com

19 Security Concerns Remain a Primary Impediment Concerns about the security integrity of the industrial IoT, connected devices, and unauthorized access to proprietary information are the most oftcited obstacles to widespread adoption. Widely publicized commercial and industrial data breaches, ranging from Target Stores to Stuxnet, raise manufacturers awareness as to their potential exposure to theft, process disruptions, personnel injuries, and liability. Security issues pose the further threat of undermining the primary industrial IoT value proposition of reduced unplanned downtime, particularly when process disruption is the hackers objective. Manufacturer concerns about IoT security frequently stem from the universal connectivity inherent in the IoT, reliance on internet technology (including cloud platforms and commercial networks), concerns about publicized breaches of internet-based solutions, and data export restrictions. The need for robust cyber security to protect sensitive data and proprietary information is therefore Identification and management of potential security vulnerabilities must be paramount, and is logically cited in the IoT visions paramount in order to protect sensitive of GE and other proponents. data and intellectual property. Manufacturers will need to implement a Current approaches to industrial cybersecurity layered approach to IoT security that emphasize stringent account management and a extends throughout the enterprise; encompasses customers, partners, and layered approach by architecture tier. Embedded other users of connected devices; and device suppliers looking to serve IoT applications strictly manages use of file transfer are focused on addressing the issue of device security through a variety of means, including account mechanisms, such as USB drives. management and use of commercially available anti-virus packages from suppliers such as McAfee and Semantic. Conventional network protection products such as basic or advanced firewalls are widely used to guard network connectivity. Suppliers of connected device management middleware platforms currently employ standard schemes such as https over SSL and 256-bit encryption. Frequent use of mechanisms such as USB drives to introduce malicious software means that industrial cyber security strategies must address this form of ingress. Copyright ARC Advisory Group ARCweb.com 19

20 Industrial cyber security issues are being pursued individually and collectively by organizations such as the IEC, NIST, NERC, and industry organizations such as ISA. NIST recently issued a preliminary cybersecurity framework proposal for review that is focused on securing critical US infrastructure. This framework was developed in response to the US President s Executive Order: Improving Critical Infrastructure Cybersecurity. Industrial control system suppliers are also seriously pursuing a variety of cyber security strategies. The Industrial IP Advantage group mentioned earlier includes the issue of IoT security in its advocacy of industrial IP. This group also advocates a layered security model composed of device hardening, application security, computer hardening, network security, physical security, and policies. When using cloud-based solutions, data export restrictions can be addressed by: Contractually agreeing with other parties involved in data exchange as to policies for managing in-country data restrictions, and Selecting a cloud provider that can ensure that the cloud components are deployed only in a particular region to ensure that all traffic and data exchange is routed through this region. ARC provides extensive coverage of the industrial cyber security threat, including current and potential strategies for technology suppliers and users alike. Readers interested in pursuing more in-depth information on cybersecurity strategies are encouraged to contact ARC. 20 Copyright ARC Advisory Group ARCweb.com

21 Recommendations Based on ARC research and analysis, we recommend these actions for companies regarding industrial IoT adoption: Prepare to leverage the industrial Internet of Things and connected devices throughout your production and service operations. The pervasiveness of this technology will require policy making at a high level to ensure continuity and maximum benefits. Asset vendors want real-time, in-service information about their products. Help asset vendors serve you better by securely sharing select information across the connected asset value chain. This can often be accomplished by using existing plant automation and software systems as a starting point. The emphasis on connected devices means that the IoT can be rolled out incrementally. This allows you to refine your necessary policies and procedures using the low-hanging fruit of justified point solutions (perhaps by machine type, application, or single product or production line), before rolling it out to your entire facility or product line. Much of the technology inherent in the industrial Internet of Things and connected devices is or will soon be available. Standardization of device connectivity and security of remotely accessible devices are two of the major issues impeding adoption, and ARC will continue to report on developments in these areas. Legacy systems can and should be included in your IoT vision. Many of these systems already feature either Ethernet or wireless connections designed to enable horizontal and/or vertical connectivity. The combination of installed intelligent devices and IP network connectivity is a significant step toward realization of potential IoT benefits. Copyright ARC Advisory Group ARCweb.com 21

22 Acronym Reference: For a complete list of industry acronyms, please refer to API Application Program Interface App Application (software) CDM Connected Device Management Platform COTS Commercial Off-the-Shelf CPM Collaborative Production Management CRM Customer Relationship Management DCS Distributed Control System EAM Enterprise Asset Management EC European Community EMI Enterprise Manufacturing Intelligence ERP Enterprise Resource Planning ETSI European Telecommunications Standards Institute EUR Euro (currency) FP7 Seventh Framework Programme FSM Field Service Management HMI Human Machine Interface IEC International Electrotechnical Commission IEEE Institute of Electrical & Electronics Engineers IERC European Research Cluster on the Internet of Things IETF Internet Engineering Task Force IoT Internet of Things IoT-A Internet of Things Architecture IPv6 Internet Protocol version 6 ISA International Society of Automation IT Information Technology LTE Long Term Evolution M2M Machine-to-Machine MES Manufacturing Execution System MQTT Message Queue Telemetry Transport MTTR Mean Time to Repair NERC North American Electric Reliability Corporation NIST National Institute of Standards and Technology (US) OASIS Organization for the OEE Advancement of Structured Information Standards Overall Equipment Effectiveness OEM Original Equipment Manufacturer OI PLC Operator Interface Programmable Logic Controller PLM Product Lifecycle Management REST Representational State Transfer ROA Return on Assets SaaS Software as a Service SCM Supply Chain Management SIM SQL SSL TIA Subscriber Identity Module Structured Query Language Secure Sockets Layer Telecommunications Industry Association TR50 M2M Smart Device USB VDE VDI Communications Standard Universal Serial Bus Association for Electrical, Electronic and Information Technologies Association of German Engineers 22 Copyright ARC Advisory Group ARCweb.com

23 Analysts: Greg Gorbach, Chantal Polsonetti, Andy Chatha Editor: Paul Miller Distribution: MAS and EAS Clients Founded in 1986, ARC Advisory Group is the leading research and advisory firm for industry. Our coverage of technology from business systems to product and asset lifecycle management, supply chain management, operations management, and automation systems makes us the go-to firm for business and IT executives around the world. For the complex business issues facing organizations today, our analysts have the industry knowledge and first-hand experience to help our clients find the best answers. ARC Strategies is published monthly by ARC. All information in this report is proprietary to and copyrighted by ARC. No part of it may be reproduced without prior permission from ARC. You can take advantage of ARC's extensive ongoing research plus experience of our staff members through our Advisory Services. ARC s Advisory Services are specifically designed for executives responsible for developing strategies and directions for their organizations. For membership information, please call, fax, or write to: ARC Advisory Group, Three Allied Drive, Dedham, MA USA Tel: , Fax: Visit our web pages at Copyright ARC Advisory Group ARCweb.com 23

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