TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE

Transcription

1 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE CEPS-ECRI TASK FORCE REPORT SEPTEMBER 2013 CHAIR: DIETER STEINBAUER Professor RAPPORTEUR: ELINA PYYKKÖ Research Fellow, CEPS/ECRI CENTRE FOR EUROPEAN POLICY STUDIES EUROPEAN CREDIT RESEARCH INSTITUTE BRUSSELS

2 This report is based on discussions in the CEPS-ECRI Task Force on the future of credit reporting in Europe. The group met four times over a concentrated period from June 2012 to April The policy recommendations offered at the beginning of this report reflect a general consensus reached by Task Force members, although not every member agrees with every aspect of each recommendation. A list of members, observers and invited guests of the Task Force can be found in Annex 3. The members were given the opportunity to comment on the draft final report, but its contents may only be attributed to the rapporteurs and do not necessarily represent the views of the institutions to which the members belong. ISBN Copyright 2013, Centre for European Policy Studies and European Credit Research Institute. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior permission of the Centre for European Policy Studies. Centre for European Policy Studies European Credit Research Institute Place du Congrès 1, B-1000 Brussels Tel: (32.2) Fax: (32.2) info@ceps.eu Website:

3 CONTENTS Preface... i Executive Summary and Key Recommendations... 1 Introduction Credit Reporting as a Building Block for Sustainable growth Introduction to the credit reporting cycle From over-indebtedness to sustainable financial inclusion Responsible lending Benefits for society as a whole Risks arising from credit reporting Credit Reporting in Europe The structure of credit reporting in the EU The regulatory framework Post-crisis environment for credit data sharing Facilitating Accurate and Efficient Credit Reporting Ensuring data quality Access to credit data Extending the reporting networks How should the credit data be used? Cross-border exchange for the single market The Role of the Legislative Framework Network of different legislative frameworks Data protection legislation Regulation of credit to consumers Conclusions References Appendix 1. Glossary of Abbreviations Appendix 2. Task Force Members and Invited Guests and Speakers... 59

4 List of Tables Table 1. Segmentation of Credit registers List of Figures Figure 1. A typical credit reporting cycle Figure 2. Percentage of adults covered in credit databases in Figure 3. Breadth of data in credit registers List of Boxes Box 1. Potential benefits of credit reporting for consumers Box 2. Potential benefits of credit reporting for lenders Box 3. Potential benefits of credit reporting for legislators and supervisors Box 4. Lawfulness of data processing in Europe... 30

5 PREFACE The title Towards Better Use of Credit Reporting in Europe implies some theories and questions. First, does the expression better use imply that the current use is not good? Better for what purpose for the lender, for the borrower, or for both? The key to answering these questions is to assess how the requirements of the regulator, the credit industry and the consumer could be brought into balance, and the role of the credit registers in such an environment. In general, credit reporting is an important way to help predict the future financial behaviour of an individual. However, it should not be over-interpreted as reflecting individuals overall behaviour. Second, credit reporting uses information about persons financial obligations. Is the right of privacy of the citizen in conflict with the responsibility between contractors? What information is necessary to implement responsible lending and prevention of over-indebtedness? How can we ensure that credit reporting contributes to financial inclusion? Third, in Europe refers to the differences in the structure and usage of credit reporting within the member states of the EU. What level of harmonisation should or could be achieved among the member states, and would that help in achieving more market integration? Are some national approaches more conducive to competition and do they provide benefits to citizens? In this Task Force, representatives from the credit industry, consumer associations, data protection experts, economic scientists, legal advisers, public authorities and, last but not least, credit reporting industry representatives discussed these topics. The Task Force discussions did not point to one solution, but rather to a range of suggestions for better credit reporting in the EU. The key arguments from these discussions are summarised in this report together with an analysis of the relevant empirical evidence and data. These recommendations are offered as a tool for improving the EU landscape of credit reporting systems so that they can help support responsible lending, sustainable financial inclusion and economic growth. Professor Dieter Steinbauer Chairman of the CEPS/ECRI Task Force i

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7 EXECUTIVE SUMMARY AND KEY RECOMMENDATIONS Credit reporting can be characterised as a system for collecting, sharing and using relevant data for the purposes of making decisions related to credit agreements and/or managing these agreements. This system consists of individuals (acting on their own behalf or sometimes as sole traders) as data subjects, creditors as data providers and users, and credit register operators as collectors, processors and suppliers of data. The data providers can be creditors themselves, private credit reference agencies, public credit registers, public authorities, or some other official or licensed data controller in a sole or joint capacity. The purpose of these systems is to create a mechanism for the secure and accurate sharing of information. An efficiently functioning credit reporting system can provide creditors with access to sufficient relevant information to make risk assessments and well-informed credit decisions and in this way, can help open up the market by promoting a level playing field for creditors, providing individuals with more credit choice and contributing to customer mobility. This enables individuals to get credit with terms that reflect their financial capacity. Moreover, these systems can help facilitate monitoring and control of lenders and markets by regulators through providing reliable and consistent information. Empirical evidence, as set out in this report, has generally found support for the functioning of credit reporting systems for these purposes. They have been shown to increase lending as well to improve safer lending and loan performance. In the period following the outbreak of the global financial crisis, the role of credit reporting in also fighting consumer overindebtedness has gained more support, as accurate and up-to-date knowledge of the financial obligations of customers can make the creditors assessments of their creditworthiness more robust. Well designed and operated credit data registers can therefore have a crucial role in retail financial markets. Credit reporting systems are not without risks, and a number of concerns about privacy, security, and the coverage and quality of the data and its processing can be identified. Use of inaccurate data or misinterpretation of data for credit decisions, data usage for unauthorised purposes, financial or even social exclusion resulting from defaulting on a 1

8 2 EXECUTIVE SUMMARY loan, identity theft, and the inability of credit data to adequately reflect each individual situation have all been raised as major concerns related to credit reporting. As a result, credit reporting is standing in the cross-fire of data protection and responsible lending and borrowing. From the perspective of data protection and privacy, some commentators are calling for new privacy principles to restrict the data to be used in credit decisions on the grounds of individual privacy. On the other hand, financial authorities and supervisors are demanding that creditors take more responsibility in the assessment of credit risk, including better assessments of the credit worthiness of their borrowers. As the amount and depth of collected and processed data increases, it is therefore becoming increasingly important to balance the costs and benefits of credit reporting systems to ensure their efficient contribution for both consumers and creditors, as well as for society as a whole. The content and functioning of credit reporting systems differs among EU member states, largely resulting from their differing stages of financial development and differences in legislations. The Consumer Credit Directive (2008/48/EC) 1 (CCD) requires creditors to assess the customer s creditworthiness on the basis of sufficient information, where appropriate obtained from the customer and, where necessary, on the basis of a consultation of the relevant database. In parallel, the EU Data Protection Directive 1995/46/EC 2 (DPD) provides the framework for any processing of personal data by any sector, thus including credit data reporting. As a minimum harmonisation law, some countries have interpreted the Data Protection Directive more restrictively than others, limiting the type and extent of information creditors can acquire from credit data systems and the framework under which they may do so. The differing interpretations and implementations of the DPD by EU member states has partly resulted in credit reporting systems that are not consistent across the member states. However, the EU data protection legislative framework is currently under consideration by the EU legislators following the European Commission s proposal for a General Data Protection Regulation, which would replace the DPD. The proposal is still under discussion in the European Parliament and Council. This changing policy environment may therefore present some opportunities to 1 Official Journal L Official Journal L 281,

9 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 3 improve the credit reporting systems in the EU. A more efficient and proportional regulatory framework might help to facilitate equal access to data for the purpose of credit decisions for all creditors, thereby promoting a level playing field and competition in the credit industry and increasing consumer confidence, choice and mobility. This report discusses how the current EU credit reporting systems meet the demands of the different stakeholders in the credit granting and management process, and what is needed to improve these systems. As credit reporting is a tool for responsible lending and for ensuring financial inclusion of consumers, the needs of EU credit markets and consumers should be the basis for assessing the current regulation and its functionality. How a creditor assesses the risk and the creditworthiness of a customer is at the core of successful and safe crediting. Facilitating this assessment process, within the boundaries of data protection laws, is a key building block for making well-informed credit decisions. To assess creditworthiness, creditors may use different parts of the credit reporting ecosystem. This ecosystem may include a credit register, combined with other data sources such as the creditor s own internal data, direct information from the customer or data from public authorities. These different sources of data are important as creditors need access to a comprehensive pool of data that is accurate, sufficient and consistent. Creditors also need to understand the data and how to use it effectively. Therefore, the definitions used for classifying and processing data, as well as the purposes for which it may be used, should be unambiguous and clear. The high quality of data is also a prerequisite for consumers to benefit from credit reporting through generally improved access to financial services at better terms. To promote the transparency, comprehensiveness and high quality of the processing of the individual data, consumers need to understand and have access to their own data. To this end, consumer groups should be engaged in the development of credit reporting systems by promoting a dialogue about the opportunities and challenges of such systems. The report argues that the role of legislation should be realised on the one hand through credit legislation, which allows creditors to use the credit reporting ecosystem to assess of the creditworthiness of their customers and, on the other hand, through data protection legislation to authorise the purposes and users of this data. Membership criteria, such as reciprocity rules, have a key role in making sure that these systems balance the

10 4 EXECUTIVE SUMMARY interests of the different stakeholders by ensuring that only those organisations that share data may receive it, further promoting the fair use of credit reporting systems and creditors incentives to share data in a controlled way. Key recommendations The underlying objective of this report is to contribute to ensuring more efficient and secure retail credit markets where all stakeholders have equal confidence. The report therefore aims to identify the problems in credit reporting systems and the concrete steps to help achieve this objective. These analyses are undertaken to identify room for policy recommendations, where appropriate, but also to point out the issues that still call for further discussion and clarification. These key recommendations provide a platform for working towards more inclusive, comprehensive, efficient and secure credit reporting in the EU, in line with consumer credit and data protection laws. Benefits of functioning credit reporting systems Credit reporting can help facilitate a more level playing field among creditors as more creditors can make more accurate assessments of their (potential) customers creditworthiness, thereby resulting in more consumer choice and higher customer mobility. Better functioning credit reporting systems can attract more players to enter the market, thereby increasing competition and consumer choice. Credit reporting can provide a tool for empowering consumers, as they can build credit reports (or a financial CVs) that help them to manage their own finances. Credit reporting can empower consumers to better control their finances. However, the data gathered on consumers should be accessible and understandable to them to ensure the quality of the data. Credit reporting can help lenders make more informed credit decisions, thereby reducing bad debt. Sharing this data can provide lenders with access to more reliable information about customers current obligations and how they are managing them.

11 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 5 Credit reporting using current and recent full payment and loan instalment history (which includes moderate delinquencies) can help the lender to monitor its customers current financial situations. It may allow creditors to monitor how consumers are managing their obligations and identify early signs of financial stress that might have resulted from an unpredictable economic shock. This can help creditors in monitoring the overall financial burdens of their customers and to intervene before unmanageable financial difficulties occur. Credit reporting including data on all relevant debt obligations can contribute to financial inclusion. In some circumstances, sharing this data can provide previously financially excluded consumers with a credit history, making it easier for them to obtain financial services and other services. This is, however, dependent on the stage of development of the market and the credit reporting system in question. Consistent and effective credit reporting can help regulators in monitoring both individual lenders and the credit market as a whole. Sharing this data on an anonymous basis can provide regulators with signals warning of impending problems and systemic failures of organisations or the market as a whole. Use of credit reporting systems All credit providers should be able to access a sufficient range of financial data on their existing or proposed customers to assist them in making credit-granting decisions. When effective, credit reporting can help creditors in assessing the risk and creditworthiness of customers. Access to a sufficient pool of data also allows for the accurate verification of the identity of an applicant borrower, therefore also providing a tool for preventing fraud. The credit data that the creditor deems sufficient for an individual credit decision can be retrieved from different sources within the whole ecosystem of credit reporting. The creditor has to collect data in the context of a credit application, which it may store in its own database, or it may additionally retrieve data from private credit reference agencies, public credit registers, public authorities, or some other official or licensed data controllers.

12 6 EXECUTIVE SUMMARY The decision as to what information should be used for the credit decision should be left to the creditor. Assessment of the customer s creditworthiness is at the core of the business of crediting. The type and extent of information used for a specific credit decision depends on various factors, such as the financial product in question and the creditor s prior relationship with and experience with the customer. The standards for reporting and gathering data should be transparent and well understood by all stakeholders, and the main definitions should be aligned at a national level to achieve comparability. The credit data should be used in the authorised way, and for this purpose the definition of reported data must be made clear so that it is comparable and usable for the range of financial products. Terms and definitions for data should, if feasible, be harmonised within individual EU member states before assessing whether to harmonise across borders. The legislative framework The rules and conditions for access to and for sharing credit databases should be based on the reciprocity principle or on creditors legal obligations to report data to credit registers. Reciprocity is the fundamental guideline and should be embedded in all credit reporting systems to ensure that data is accessed only by those creditors that report the same type of data to the credit register, save a few exceptions. Legislation should facilitate the right of creditors to share, access and use all credit data relevant to the assessment of their customer s creditworthiness. Because of the regulatory obligations that many creditors face, their authorised sharing, use of and access to the relevant information should be guaranteed under reciprocity conditions. The legitimate interest, authorised purposes and authorised uses in the data protection legislation are key facilitators.

13 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 7 As a horizontal inter-industry law, data protection legislation should not direct the use of data but focus on balancing the protection of privacy, mitigation of risks and free movement of data by outlining the legal conditions for data sharing and access. Data protection legislation should not restrict or specify which data should be used in particular kinds of decisions, but rather should ensure that the relevant information can be gathered and retained under legitimate conditions for a sufficient period, and that the users and subjects of the data have the legitimate right to access and process this data. The legislative framework should facilitate the development of credit databases by authorising data providers to gather and process the credit data under data protection law. Legislation has a role in ensuring that data can be gathered and processed by credit data registers as third parties to the credit decision process, as they have a significant role in facilitating a level playing field among creditors.

14 INTRODUCTION The Centre for European Policy Studies (CEPS) and the European Credit Research Institute (ECRI) initiated a Task Force in mid 2012 to analyse and identify the next steps in the development of credit reporting to support more efficient and reliable retail financial services markets in Europe. The EU is currently undergoing several reviews of the existing legal framework to better cope with the post-financial crisis world of ever-growing technical and financial development and flows of data and to better facilitate sustainable economic growth. The Task Force was formed to outline the role of credit reporting in this development by summarising its impacts on the provision of financial services to consumers and analysing the role of legislation in this relationship. The role of credit reporting is to help facilitate responsible lending and responsible borrowing by making data available to prospective creditors to help them assess the creditworthiness of their borrower applicants. Efficient and properly functioning credit reporting can lead to a system where consumers enjoy wider choice and more transparent pricing of credit products. The extension of credit reporting systems, however, does not come without concerns. As the amount and depth of collected and processed data increases, it is becoming increasingly important to ensure the quality of reported data and that only authorised users can access it and only for authorised purposes. Furthermore, the collection and processing of this data by authorised users should follow certain guidelines that facilitate the free flow of relevant information within the boundaries of privacy. Credit reporting functions differently across EU member states, which means that not every EU citizen and business experiences the same functionalities of credit reporting systems. These differences are also reflected in hindrances to cross-border financial flows and can hamper the free movement of people across the EU, as they can find it difficult to access financial services when they move from one state to another. The lack of data sharing in some member states also restricts the ability for new players to enter the market and provide consumers with more choice in products. 8

15 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 9 This report aims to analyse society s expectations towards credit reporting and to assess how this should be reflected in market practices and in the future legislative framework. For this purpose, the report addresses the following four questions: 1. What do we need and expect from credit reporting? 2. What is the current landscape of credit reporting in the EU? 3. How should we use credit reporting to achieve what we need? 4. How can regulation help in this? Throughout the report, we will discuss all matters from the perspective of data users, data providers and data subjects, as well as from the perspective of a level playing field and competition. To follow the above-mentioned narrative, the report is structured in the following way. Chapter 1 Chapter 2 Chapter 3 Chapter 4 Credit reporting as a building block for sustainable growth Introduces the functioning of credit reporting systems and their significance in meeting the needs of the main stakeholders. Credit reporting in Europe Provides an overview of credit reporting systems and related regulation in Europe today. Facilitating accurate and efficient credit reporting Analyses what steps in the context of credit reporting systems would be likely to better support sustainable retail financial services in a post-financial crisis Europe. Role of legislative framework Discusses how, at the EU level, the legal framework can help achieve the requisite efficiency of the credit reporting systems.

16 1. CREDIT REPORTING AS A BUILDING BLOCK FOR SUSTAINABLE GROWTH Credit markets are characterised by asymmetric information between borrowers and lenders, which leads to adverse selection and moral hazard. Credit reporting has an important role in minimising these effects by providing creditors and borrowers with access to reliable and consistent information about borrowers and thereby helping to provide consumers with responsible and sustainable access to credit. Accurate credit information makes credit provisioning more fair and efficient, making it possible for more enterprises and individuals to obtain credit. This increases the circulation of capital in the economy, creating jobs and growth as well as reducing the potential imbalances leading to overheating and recessions. Therefore, credit reporting has an important role for both consumers and creditors, as well as for the economy as a whole as it contributes to responsible lending decisions of creditors, responsible borrowing by consumers, financial inclusion, and overall financial stability 3. A well adjusted and properly functioning credit reporting system should balance between all the above-mentioned three parties, all of whom should benefit from the system. This section will describe the overall credit reporting cycle from the perspective of its main stakeholders and discuss the potential benefits from each perspective. 1.1 Introduction to the credit reporting cycle The overall credit reporting cycle begins when a customer approaches a creditor to apply for credit ( 3 Although the creditworthiness of individual borrowers does not impact the financial stability of economies, the ratio of the volume of credit to individuals to GDP in the EU is high enough to comprise significant exposures to large borrowers, which poses a systemic risk to the overall economy, affecting its financial stability. 10

17 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 11 Figure 1). Once the customer has made a formal credit application, as part of the condition of the application the creditor, if subscribing to a credit register, will advise the customer that they will access data, or will seek their permission to do so, from a credit register to supplement or to verify information provided by the applicant. The creditor may also use its own internal databases and/or, in some countries, a public authority to provide credit information regarding the customer in order to assess his or her creditworthiness. Based on this information, the creditor makes the decision of whether to grant credit to the customer. If the credit application is rejected on the basis of consultation of a credit register, Article 9 of the CCD requires the creditor to inform the customer of this fact and of the details of the database consulted. The creditor must also inform the applicant how they can access and potentially rectify their data in the credit register, as set out in Article 11 of the DPD. The scope for using credit reporting further, after the assessment of creditworthiness has been conducted, depends on the legislative framework and the functioning of the credit reporting system in the particular member state. For example, the outcome of the credit decision may be reported to the credit register by the creditor. Depending on the member state s credit reporting system and the credit product being used, the creditor may also retrieve updated data to help monitor the agreement in order to intervene at an early stage if the customer starts to encounter payment problems, as well as report these delinquencies back to the credit register to update the customer s credit files. If the customer can no longer pay his or her instalments, the data retrieved from the credit register can potentially also help the creditor to better assess the suitability of possible forbearance measures. In the most advanced credit reporting systems, the forbearance scheme can also be reported to the credit register.

18 12 CREDIT REPORTING AS A BUILDING BLOCK FOR SUSTAINABLE GROWTH Figure 1. A typical credit reporting cycle Consumer Creditor Credit file Credit report Granting decision Monitoring Credit register Performance data Debt paid off/ Recovery/ Write-off The type and extent of information the creditor requests from the credit data register depend on how much data the creditor already has about the customer. For example, some creditors base their crediting procedures on strong face-to-face contact and relationships that enable them to retrieve and rely on a significant part of relevant information directly from the customer. The necessary information sufficient for a credit decision may depend on the type of product offered to the customer. Nevertheless, the general ability to use all relevant information and retain it for a sufficient period of time is of general importance to all creditors, whether or not they derive the required data from a credit data register. 1.2 From over-indebtedness to sustainable financial inclusion As consumers, we all want convenient and affordable access to credit. An efficiently functioning credit reporting system can help consumers in achieving this. The competition among creditors resulting from efficient credit reporting is an important factor in providing consumers with more choice of service providers and better conditions of credit (Dell Ariccia and Marquez, 2004). Therefore credit data sharing is in the interest of the

19 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 13 consumer as it promotes competition among creditors and reduces adverse selection. When the relevant information is not shared, the creditor has a monopoly power attached to exclusive information about a customer, which reduces consumer choice. The exchange of information between banks reduces the informational rents that banks can extract from their clients within lending relationships, which again reduces the interest rates being charged as well as the probability of default of each borrower (Padilla and Pagano, 1997; Jappelli and Pagano, 2002; Dell Ariccia and Marquez, 2004). The level of data shared about the consumer also plays a role. While a disciplinary effect arises from the exchange of default information (negative information), sharing information about borrowers characteristics can reduce this effect as a high quality borrower is not affected by default reporting and, instead, the information about his or her high quality is spread (Padilla and Pagano, 1997; Jappelli and Pagano, 2002). Borrowers who have defaulted or gone bankrupt in the past can be practically excluded from access to credit for the years that the information remains in their credit file, but if further information is recorded, positive payment data can counterbalance the past negative data (Turner et al., 2012). Therefore, while data sharing on defaults directly reduces the probability of defaults through its disciplinary effect, exchanging further information about the borrower s financial status and payment history can reduce adverse selection by the creditors, giving potentially better credit terms for the borrower, which can again reduce default rates. Default information alone may have a disciplinary effect on borrowers, but the availability of qualitative information enhances the creditor s ability to assess the financial status of a customer. It further enables earlier intervention by creditors, reducing the likelihood of default in the first place. As the lender has reported both the successes and failures in the customer s instalment payment history to the credit register, the customer has gained relevant and significant information placed on their credit file, again making it easier for a new lender to assess their creditworthiness and price the credit more accurately if the customer decides to enter a new credit agreement in the future. Credit reporting therefore also provides an incentive for consumers to pay their debt instalments promptly in order to avoid any negative entries in their credit file and to maintain it as an asset, thereby functioning as a mechanism for borrower discipline (Padilla and Pagano, 2000). Even a solvent borrower may try to avoid repayment if the

20 14 CREDIT REPORTING AS A BUILDING BLOCK FOR SUSTAINABLE GROWTH lender cannot observe or sanction their actions (Jappelli and Pagano, 2002). When consumers have access to and understand their credit files from the beginning, they can use these files as an asset helping them to obtain credit with better conditions. From the consumer perspective, the question of which data is a fair and suitable reflection of a borrower s current financial situation is often raised as a concern. The transparency of the assessment process, as well as third-party access, is therefore considered to be one of the key challenges. Transparency is a key factor for consumer confidence. Consumers generally have access to information recorded about them by credit registers, but their awareness of how to access this information, their rights and responsibilities in the context of their credit data collected, and how they can correct erroneous data on their credit file, should be increased. When the consumer understands how they can access and use their credit data, credit files can provide them with a significant financial asset as well as a useful tool for financial planning. Credit data will always be used for credit decisions, and having a transparent credit file can give the consumer the control over their financial details they, as a data subject, deserve and make it easier for them to see how their financial choices affect their profile. This contributes directly to consumer empowerment and financial literacy that are on the current EU policy agenda to prevent consumer over-indebtedness. When consumers understand how their financial performance is reflected in their credit files, they are better able to use these files as an asset helping them to obtain credit on better terms. The data can be used to demonstrate to service providers how they honour a commitment and meet obligations. This way, credit reporting also gives consumers a greater ability to rely on their credit and repayment history rather than assets as collateral, contributing to greater fairness in lending (Turner et al., 2012). Even if consumers do their best to meet all of their financial liabilities, unexpected life events that have significant economic implications can force them to face financial difficulties. Most studies have reported that unpredicted income shocks, such as unemployment, death of spouse or a divorce, are the most common causes of over-indebtedness (Disney et al., 2008; Kempson et al., 2004; Ramsay, 2011). If only minimal data about delinquencies and bankruptcies is gathered in the credit reporting systems, consumers cannot be helped before it is too late, unless they voluntarily turn to the debtor when the early signs of financial distress are starting to show. However, research has found that a large number of borrowers

21 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 15 choose to make minimum payments they actually cannot afford, rather than seeking help with their debt. Using interviews with debt counsellors, Disney et al. (2008) show that consumers typically self-report their financial situation to be of concern only when entering arrears. This is because people are worried that they will be penalised for asking for help. In these cases, more comprehensive credit data can be of help as the creditor can notice early signs of financial distress before it is too late and provide workable solutions for debt management. Box 1. Potential benefits of credit reporting for consumers Provide the consumer with evidence of their financial behaviour by assembling all relevant information together in a financial CV. Enable consumers to access more credit on terms that better meet their risk profiles (financial inclusion). Give consumers more choice of credit products, as they benefit from the competition enabled by better access to credit information. Reduce the likelihood of becoming the victim of fraud through the provision of monitoring and alert systems. To prevent consumers from getting more credit than they can support (prevention of over-indebtedness). More tailored and sustainable forbearance measures in case of financial difficulties. Help in better managing their finances by providing an easy tool to assess their overall level of financial obligations and what it means and translates to. Provide cross-border credit data to help consumers as they move from one country to another. Offer consumers more secure and efficient electronic payment services as credit register data better enables identifications. 1.3 Responsible lending Because of the underlying information asymmetry present in credit markets, creditors have an implicit motive and an obligation to thoroughly assess the risk of granting a credit to an individual. Information sharing improves creditors knowledge of their (potential) customers

22 16 CREDIT REPORTING AS A BUILDING BLOCK FOR SUSTAINABLE GROWTH characteristics, allowing them to make more accurate predictions of their repayment ability and thereby allowing them to price their loans more accurately and monitor customers loan performance more effectively (Jappelli and Pagano, 2002). The more complete and accurate the information the creditor has access to, the better they are able to assess the risk of their portfolios. Empirical research provides evidence consistent with this. For instance, Turner et al. (2012) found, using New Zealand and Australian experimental data 4, that more extensive data sharing decreased the proportion of bad loans by 45%. Sufficient, adequate and accurate credit data also allows the use of credit decision systems, such as statistical scoring models. These systems allow creditors not only to speed up credit decisions, thereby lowering the costs of issuing a loan, but also to base their decisions on a consistent and statistically proven model. Statistical models also standardise credit decisions, minimising the risk of manual errors in creditworthiness assessments. With statistical facilities, the composition of borrowers reflects more closely the general population, contributing to fairer lending (Turner et al., 2012). As described in Section 1.1, in some countries, the creditors also use credit information after the initial credit decision to monitor customers instalment payments to prevent over-indebtedness. Credit reporting is useful for lenders to obtain information alerting them to customers who may be getting into financial difficulties. This contributes to avoiding further borrowing and to finding appropriate debt management and collection strategies. In addition to obtaining credit information to enable a credit risk assessment of a new applicant or to facilitate the monitoring of existing credits, there are also other authorised and/or obligatory purposes for using credit data, such as fraud prevention 5, supervision of credit institutions, Basel II compliance, meeting anti-money laundering 4 The experimental data was gathered from a number of major lenders in Australia and a telecommunications firm, including one and a half to two years of positive information on individuals who had applied for credit between March 2008 and August This data was then merged on individual level with the traditional negative-only data. This resulted to a final sample of 1.8 individuals that submitted a credit application during the period. 5 See Eurofinas (2011) for a review of data protection and prevention of fraud in consumer lending.

23 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 17 requirements and authentication. Credit data is also of importance to the security of electronic payments. Electronic payment service providers have a legal obligation to verify the control of the funding instrument in order to prevent fraud or insufficient funds. Payment service providers need identity data for this, which can be obtained through the credit reporting system. Box 2. Potential benefits of credit reporting for lenders Help in making credit decisions by providing fast access to reliable, consistent and verifiable information about the credit applicant and in particular, those they have no prior engagement with. Help in prevention and detection of fraud by providing the data electronically from a trusted third party. Help in the management of existing credit contracts and in identifying customers financial difficulties at an early stage, where they can be better managed in cooperation with the customer. Help in assessing the correct tools for debt management that suit the customer. Assessment of risk on a portfolio and company level, including provisioning and write-off of bad debts, therefore contributing to financial stability. Adequate and consistent information allows automated decision systems, which lowers costs of issuing a loan and makes lending fairer as decisions are based on statistically proven models based on a composition of borrowers that reflects more closely the general population. 1.4 Benefits for society as a whole There is a significant body of empirical evidence of the positive impact of effective credit reporting on economies. The findings generally indicate that credit information sharing is positively associated with an increase in bank lending and credit availability (Pagano and Jappelli, 1993; Padilla and Pagano, 1997; Djankov et al., 2007; Brown et al., 2009; Houston et al., 2010), lower cost of credit (Brown et al., 2009), reduced default rates (Jappelli and Pagano, 2002), and lower corruption in lending (Barth et al., 2009). Houston

24 18 CREDIT REPORTING AS A BUILDING BLOCK FOR SUSTAINABLE GROWTH et al. (2010) have further found that greater information sharing can lead to a reduced likelihood of financial crisis and greater economic growth. Availability of credit information also leads to most of the abovementioned effects through its ability to support a level playing field and competition in the credit markets. Both the theoretical and empirical research shows that the organisation of the credit reporting industry impacts competition in the retail financial services industry. In the adverse selection model developed by Pagano and Jappelli (1993), information sharing improves the pool of borrowers and increases competition, which in turn leads to greater lending. Dell Ariccia and Marquez (2004) show that the average quality of borrowers obtaining financing from the creditor decreases with information asymmetries in the market because this allows the informed creditors to effectively finance borrowers that are less creditworthy in these markets. The efficiency of credit reporting systems also has implications for the attractiveness of countries from the perspective of foreign investors. If there is more quality credit information available for risk assessment, financial institutions are more likely to enter the market, which is likely to increase choice and availability of financial services for the private sector, boosting economic growth. Credit reporting is also beneficial for the economy because of its contribution to macro-prudential supervision. Accurate, timely and comparable credit data enables the monitoring of macro-level economic activity as well as micro-level surveillance. Complete and accurate information about borrowers and their credit allows authorities to assess banks credit risk exposures and to optimise prudential regulation to ensure that capital requirements are properly calibrated to cover these risks. It is also an important tool for supporting bank stress tests and macro-prudential surveillance. Individuals over-indebtedness has been cited as one of the sideeffects of the financial crisis as well as a factor slowing down the economic recovery. Therefore economies need a system that facilitates sustainable credit for consumers. An over-emphasis on real estate prices has also been criticised in the aftermath of the crisis, and sharing information provides a partial solution as it prompts creditors to shift from collateral-based lending policies to more information-based policies. Wider credit reporting provides creditors with a greater ability to rely on credit exposure, repayment history and potential rather than assets as collateral (Turner et al., 2012).

25 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 19 The fight against over-indebtedness should not be associated only with financial debt, as over-indebtedness can result from obligations other than traditional financial debt. Studies in the UK in 2004 showed that 50% of individuals in difficulty had no traditional credit at all (DTI, 2004). Comprehensive consumer credit data sharing provides a tool for the prevention of this over-indebtedness. If the creditor has a comprehensive view of all the financial burdens of its customers, it can better assess their creditworthiness. Also, if a utility service provider knows the payment history of customers, it can seek to adjust their payment mechanism to fit better with their financial profile. Credit reporting systems can therefore potentially help in preventing over-indebtedness in a proactive way. As previously mentioned, many studies have shown that changes in employment status and other unpredictable changes in economic circumstances are the most common factors causing financial difficulties (Del-Rio and Young, 2006; Disney et al., 2008; Kempson, 2002; Kempson et al., 2004; Ramsay, 2011). While reporting only bankruptcies and defaults does not capture these economic shocks in the consumer profile, more comprehensive data allows service providers to identify these changes early in the cycle and intervene to help in repayment planning. Furthermore, as discussed in Section 1.2, many consumers may try to avoid turning to debt counselling until the last minute, during which time the financial difficulties can exacerbate. Consumers also stop paying their debt instalments in a hierarchical way according to their personal priorities, depending on their individual preferences. They might already be facing serious financial problems and be over-indebted by the time they stop paying their consumer or mortgage credit. Debtors and service providers with a thorough overview of all of the financial obligations of customers can intervene in these problems before they exacerbate. On the other hand, the better functioning credit reporting systems extend credit to a larger pool of consumers that are proven to be able to afford to take credit. This is an important benefit from the perspective of economies that are struggling with the systemic impacts of consumers taking illegal and expensive credit. Consumers that are denied credit because of a lack of data or a poor credit file can always turn to credit providers that are not regulated in the same way as traditional providers, and offer credit with more expensive terms. Therefore, sharing all relevant and accurate data about the consumer can help to extend traditional credit to all consumers with the ability to bear credit instalments, thereby reducing the number of consumers turning to high-cost credit.

26 20 CREDIT REPORTING AS A BUILDING BLOCK FOR SUSTAINABLE GROWTH Box 3. Potential benefits of credit reporting for legislators and supervisors Provides supervisors with anonymous data on market, lender and product level, allowing supervision at micro and macro levels. Better ability to monitor the stability of the financial system on both national and EU level and support the macro-prudential policy to prevent financial crisis and promote sustainable credit growth. Reduces over-reliance on assets as collateral. Facilitating the efficient prevention of identity theft and fraud. Encourages competition among incumbent players and attracts foreign investments as the access to information lower entry barriers. Reduces the reliance on illegal more expensive credit through lowering financial exclusion. 1.5 Risks arising from credit reporting Reporting and maintaining private data about individuals logically leads to concerns about the security of collecting, maintaining and processing this data. A major concern generally linked with credit reporting is the potential violation of an individual s privacy via the transmission of sensitive information among unauthorised third parties, possibly even for identity theft. The ability of credit data to address all causes of over-indebtedness and to adequately reflect all individual situations has also been questioned. Some stakeholders have also expressed their concern about information sharing across industry segments, which might potentially lead to exclusion from some services. The usability of the data collected and processed in credit reporting systems is an issue requiring controls on several levels. The quality of data is of key importance, as inaccuracies can result in unjustified loan denials or indeed agreements, higher borrowing costs, and other unwanted consequences for borrowers, creditors and credit reporting service providers (World Bank, 2011). The DPD requires that data is accurate and up to date, and any lender supplying data to the credit register should already have processes in place to ensure data accuracy within their own systems. However, extending credit reporting access to providers of nonfinancial credit, such as telecommunications and energy providers, may raise special concerns of data quality as not all actors in different industry sectors are regulated in the same way.

27 TOWARDS BETTER USE OF CREDIT REPORTING IN EUROPE 21 Similarly, the complexity of the credit reporting systems can also lead to difficulties in ensuring that the data is consistent and not fragmented among different credit data controllers. If a data item about a product differs depending on which lender provides it or which product it relates to, borrowers may be treated differently, potentially leading to unfair outcomes. A situation where a creditor requests credit data from a credit register that holds no data on a particular customer should not lead to a negative creditworthiness assessment. When credit reporting grows in breadth and depth, it also becomes a concern to ensure that the data collected and processed only covers the relevant and right products. Over-burdening credit reporting systems with too much information raises the risk of inefficiency and overcomplexity. The data in credit reporting systems should cover only products that are provided on credit, so for example pre-pay energy services or so called pay as you go mobile telephony products should not be included as they do not use credit. However, more advanced payment products, such as so-called pay as you go mobile telephony products should not be included as they do not use credit. At the same time, who can access the system and why are key issues. The registers are there for certain purposes but as they contain significant amounts of valuable information, there will always be parties that want to access or use the data inappropriately and even illegally. Even those that are entitled to access the data may seek to use it in inappropriate ways, such as for fishing for marketing targets. Another inappropriate use of data may arise from a falsely applied motive to monitor and manage existing customers. While this monitoring is helpful in order to provide suitable advice and support for the customer in difficulties, it should not be too intrusive and lead to concerns of a Big Brother system. Furthermore, members of the credit reporting system may seek to prioritise their debt collection activity relating to one customer over that of another. This harmful behaviour for the consumer is prevented in some countries through local consumer credit legislation, while in others there is a need for rules to control it. As comprehensive credit registers hold a lot of information about most if not all consumers within a market, consumers may feel they have no control over what data is recorded about them and how it can be used. One example of these concerns deals with automated systems. When used for assessments of creditworthiness, these systems provide a tool for more standardised credit decisions, but they should be used with certain