Workspace-as-a-Service Defining Security and Mobility for Healthcare. vertiscale.com

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1 Workspace-as-a-Service Defining Security and Mobility for Healthcare vertiscale.com

2 Workspace-as-a-Service Defining Security and Mobility for Healthcare Introduction The healthcare industry continues to advance at a blistering pace. Increased healthcare coverage, the aging baby boomer generation, and an extreme focus on fitness and health, among other factors, are keeping healthcare professionals on the move. Industry experts predict jobs in healthcare will grow by 13 percent in the next two years. 1 As the healthcare workforce expands, IT organizations rely on mobile devices and cloud computing to provide employees access to information anywhere and anytime. Many also depend on aging desktop systems and network infrastructures to scale with their businesses. Industry experts predict jobs in healthcare will grow by 13 percent in the next two years. Dependence on unchecked mobile devices and outdated computing infrastructures are exposing healthcare companies to a variety of threats and violations to the federal Health Insurance Portability and Accountability Act (HIPAA). The average cost of a security breach in healthcare organizations exceeds $2.1 million. 2 Meanwhile, HIPAA continues to challenge healthcare organizations that are not only failing but lack an understanding of the law s requirements. Managed service providers (MSPs) are equally challenged to help healthcare customers manage through security and HIPAA roadblocks. Some MSPs offer remote monitoring and management (RMM) services that require customers to spend money to update systems. However, healthcare customers are looking for solutions that go beyond RMM. Vertiscale offers a Workspace-as-a-Service (WaaS) solution developed specifically for the healthcare market to support and secure mobile computing, work with existing hardware, and help customers comply with HIPAA requirements. Vertiscale is partnering with selected MSPs to deliver this solution. Workspace-As-A-Service 2

3 This white paper will explain how MSPs can use Vertiscale to retain healthcare customers longer and add new services without requiring heavy hardware investments from their customers and allow them to use the mobile devices of their choice. Overcoming IT Security and HIPAA Compliance Obstacles As the healthcare industry contends with an explosion in data and personal health information (PHI), the rate of cybercrimes in the industry continues to rise, placing healthcare among the most likely targets for would-be criminals. Over the last two years, more than 90 percent of healthcare providers experienced a security breach, 3 and 40 percent had more than five data breaches over the past two years. 4 Medical identity theft nearly doubled across a five-year period, growing from 1.4 million records compromised to more than 2.3 million in More than 77 percent of healthcare IT professionals admit they are concerned about security and HIPAA compliance, but existing solutions continue to leave them vulnerable. Healthcare organizations are especially vulnerable because of aging systems, confusion over HIPAA requirements and the increased use of unauthorized or unsupported mobile devices. More than 77 percent of healthcare IT professionals admit they are concerned about security and HIPAA compliance, 6 but existing solutions continue to leave them vulnerable. Only available through MSPs, Vertiscale levels the playing field as the only secure and HIPAA capable WaaS solution in the market that strictly focuses on delivering secure applications and desktops to healthcare professionals. Most healthcare organizations fall victim to cybercrimes in three areas: 1 Lost or stolen devices Lost or stolen devices that are not data encrypted and password protected. A misplaced notebook or smartphone is like an employee losing a company badge or building access codes. In a recent study, 96 percent of respondents said they suffered a security incident involving a lost or stolen device. 7 Through Vertiscale, all customer data is encrypted at rest and in transit, protecting data as it is delivered over networks, mobile devices and . Data resides on a protected HIPAA drive instead of on client devices. The data is also stored and locked behind the security of the data center keypad. Workspace-As-A-Service 3

4 2 Unauthorized access Unauthorized access when employees leave their machines unlocked, divulge passwords or simply click links that create a gateway to their systems. Vertiscale protects against unauthorized access by maintaining data on a protected HIPAA drive and gated application architecture. Vertiscale also takes advantage of existing access policies, leveraging technologies like Microsoft Active Directory. 3 Hackers While not as common, they have the ability to do the most harm and gain the most publicity in the process. By minimizing the points of entry or attack surfaces with a single connector, Vertiscale makes it much more difficult for hackers to gain access. Combining Mobility and Security Medical professionals require mobility to deliver care from patient to patient, room to room, and clinic to clinic. More than 85 percent of medical professionals need to access data from multiple devices, including their own. 8 However, mobile computing creates security risks and HIPAA compliance challenges that MSPs can t address through traditional solutions. Vertiscale mobile users operate in secure environments that make it easier to meet HIPAA requirements. More than 85 percent of medical professionals need to access data from multiple devices, including their own. Vertiscale uniquely supports a wide range of end-point devices. End users have access to a cloud-enabled personal library of secured applications and desktops. By leveraging Vertiscale, customers have all the tools and information they need to be productive and efficient without sacrificing security or their choice of device. Vertiscale does this by delivering an easy-to-use interface that offers a consistent user experience across different device types or operating systems. Vertiscale also enhances security and HIPAA compliance by securing data Workspace-As-A-Service 4

5 Because Vertiscale provides increased density and can be easily deployed on existing systems, hardware costs for MSPs are kept to a minimum. at rest and in transit, through a uniquely gated application architecture to minimize security breaches. With Vertiscale, healthcare providers have secure and HIPAA-compliant remote access to their applications and data from any device at any time. Creating a Lower-Cost Model Traditional healthcare IT models force providers to invest in new hardware and infrastructure every few years. At the rate the industry is growing, that model is unsustainable. Healthcare providers are beginning to see the wisdom of pay-as-you-go (PAYG) models. PAYG reduces capital spending (Capex) and allows IT to apply the resources as needed. To that end, it s expected that by 2020, 80 percent of healthcare data will pass through the cloud. 9 Vertiscale s pay-as-you-go approach enables MSPs to sell solutions through an operational expenditure (Opex) model, allowing customers to buy only as much as they need. Customers are assured of greater performance without heavy investment in new equipment. Because Vertiscale provides increased density and can be easily deployed on existing systems, hardware costs for MSPs are kept to a minimum. For the MSP business, this translates into higher margins. For the customer, it provides greater flexibility with their IT. And ultimately, it creates happier customers and customer loyalty. Traditional healthcare IT models force providers to invest in new hardware and infrastructure every few years. At the rate the industry is growing, that model is unsustainable. Workspace-As-A-Service 5

6 Easy Deployment, Minimal Training Healthcare providers who choose remote desktop and application offerings like Virtual Desktop Infrastructure (VDI), Desktop-as-a-Service (DaaS) and generic WaaS solutions encounter a difficult and complex deployment path. Intensive training is required for both user and administrator. And most solutions under these categories require a specific hypervisor or cloud solution, in addition to new hardware. Healthcare providers who choose remote desktop and application offerings like VDI, DaaS and generic WaaS solutions encounter a difficult and complex deployment path. With its SaaS-based software delivery method, Vertiscale can be deployed in a matter of minutes across multiple platforms and existing hardware. And it works with the customer s choice of hypervisor such as VMware vsphere or Microsoft Hyper-V. It s easy to use and works on existing hardware, which reduces the need for additional training. Because it uses the most commonly accepted consumer user interface paradigms, Vertiscale delivers a consistent user experience across multiple devices. Conclusion As the healthcare industry continues to grow exponentially, IT professionals need solutions that scale without expensive hardware upgrades and support demand for secure, mobile computing. Vertiscale provides several advantages to help MSPs to meet these demands and be successful: A WaaS solution created specifically for healthcare that works on existing hardware and supports a broad choice of mobile devices and operating systems while protecting data and supporting HIPAA IT requirements. A pay-as-you-go model that allows healthcare IT professionals to pay for as little or as much service as they need. Support for mobile devices and improved security to reduce the worry over data breaches and IT compliance. Access to custom app stores to launch any application from any device. Workspace-As-A-Service 6

7 With Vertiscale, MSPs can take advantage of the expanding healthcare market with a solution that offers greater security and support for mobile computing and makes it easier for customers to remain HIPAA compliant. With this unique WaaS solution, MSPs can expand sales, improve customer loyalty and improve margins without requiring customers to make expensive hardware investments. Vertiscale offers a Workspace-as-a-Service (WaaS) solution to deliver immediate value with easy deployment and minimal up front costs. Developed specifically for the healthcare market, Vertiscale s solution supports and secures mobile computing, works with existing hardware, and helps customers comply with HIPAA requirements. Learn more at vertiscale.com 1 Healthcare Staffing Report: May 7, 2015, Staffing Industry Analysts 2 Ponemon Survey: Fifth Annual Benchmark Study on Privacy & Security of Healthcare Data - 3 Ponemon Survey: Fifth Annual Benchmark Study on Privacy & Security of Healthcare Data - 4 Ponemon Survey: Fifth Annual Benchmark Study on Privacy & Security of Healthcare Data - 5 Fifth Annual Study on Medical Identity Theft Sponsored by the Medical Identity Fraud Alliance with support from: Kaiser Permanente, ID Experts, Experian Data Breach Resolution and Identity Finder, LLC Independently conducted by Ponemon Institute LLC Publication Date: February August 2014 Survey conducted by the research unit of SourceMedia, publisher of Health Data Management 7 Ponemon survey: Fifth Annual Benchmark Study on Privacy & Security of Healthcare Data - 8 August 2014 Survey conducted by the research unit of SourceMedia, publisher of Health Data Management 9 IDC Report: IDC Reveals Health Insights Predictions for 2015, Nov 20, 2014 Workspace-As-A-Service 7

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