Business Continuity. Middle East Conference Johan Limborgh, Support Duty manager Imran Mohsin Mirza, Senior Technical Sales Expert

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1 Business Continuity Middle East Conference 2012 Johan Limborgh, Support Duty manager Imran Mohsin Mirza, Senior Technical Sales Expert

2 Agenda Business SWIFT Best Practice resilient setup Connectivity resilience Database resilience 2

3 Business Continuity Plan Objective enable your organisation to survive a disaster and to resume normal business in the shortest time Business Continuity Plan (BCP) or Contingency Plan process of analysis, development, documentation, implementation, testing of procedures... Disaster Recovery subset of BCP, covers infrastructure / operations 3

4 What is Business Continuity, Incident & Crisis management? 4

5 Business Continuity, Incident & Crisis SWIFT Incident recovery Reactive Proactive Prioritise Crisis & reputation management Prepare plans Test & enhance 5

6 Business SWIFT Why? To practice & enhance readiness to ensure Business continues regardless To update & improve business continuity plans (per site), recovery plans (per department/function) and system recovery procedures (per system/service) To continuously improve SWIFT s resilience approach 6

7 Business SWIFT How? Plan & Exercise! Simulation Support exercises (scope end to end) Site failure & recovery of critical functions External event: staff safety and contingency (pandemic flu, catastrophic risk) Service continuity exercises (scope system resilience) Component failure and take over Community tests (includes you) Cold start exercise (DRI): annual, invitation to Premium customers Global OPC recovery: annual, open for all customers SWIFT Crisis Coordination and Communication (SC3): every 3 year - industry group at business level (includes board and CEO) 7

8 4 level joint management and escalation process Customer Operational Helpdesk Operational Manager Incident Manager Executive Level 1 Level 2 Level 3 Level 4 SWIFT Technical Team SWIFT Duty manager Command Centre Manager SWIFT Crisis Executive *7: generic contacts 8

9 REMOTE SUPPORT Support portfolio Recovery time objective < 1 h Premium Custom Global Key Accounts, Large MIs and any customer looking for customised services Premium Plus High volume customers and MIs < 2 h < 4 h < 6 h Premium Service Bureaus & branches of Premium Plus customers Standard Plus Low and mid volume Standard Alliance Lite ,000 40, ,000 Messages per day 9

10 Support package features Standard Standard Plus Premium Premium Plus Premium Custom Call & problem management Monitoring Online support Phone upgrade Unlimited phone access Managed connectivity Priority handling mgt escalation Incident and crisis mgt SMS notification Connectivity and messaging Phone alerting Highly customised Bespoke contracts Reporting Incident reporting on swift.com Support analysis Availability Preventive Newsletters Health check Troubleshooting training Business Continuity tests Operational Monitoring tool Operational account management Configuration browser Named contact Case review Service Manager Onsite support Products Emergency / consultancy Embedded Supportability On request for blocking problems 10 10

11 Remote Support Troubleshoot technical issues Reduce incident-handling time Upload files and data Avoid travel costs And more! You Own It, You Control It! 11

12 Remote Support Real-time problem solver A secure and efficient way to diagnose and troubleshoot your problems - Secure - Faster resolution - No software installation - Less contact shifts Service build on «top» of Remote Support (*) Remotely upgrading your environment to release Efficient and effective upgrade - Low cost upgrade service - Peace of mind - SWIFT expertise The SWIFT Remote Support ultimately saved us time and money by resolving (in our case) an upgrade from Alliance 6 to 7.0. The remote supporter was fast and avoided a minimal disruption of our business operations. (*) in order to benefit from these services you need to order the Remote Support service first The benefits of this new service allowed for a reduced downtime since we did not have the necessary in house knowledge, it was fast and easy R. Hoppe - IT CBAS Denmark Carnegie Bank A/S 12

13 Agenda Business SWIFT Best Practice resilient setup Connectivity resilience Database resilience 13

14 Sometimes this happens NOTHING PRIMARY host Alliance Entry/Access Alliance Gateway CONTINGENCY host Alliance Entry/Access Alliance Gateway 14

15 Resiliency principles To minimise the impact of a technical failure on your business, you should be prepared for any disaster that might arise. Prioritise for High probability - High impact risks Fast recovery. Availability. Reliability. Remove Single Points Of Failure for hardware, software, network, site, procedures, people SWIFTNet infrastructure at customer premises: Messaging application Communication interface Hardware Security Module (HSM) SWIFTNet connectivity 15

16 PRIMARY host Best Practice resilient setup Small FIN configuration Single host Prime/Backup site Alliance Entry/Access Alliance Gateway BACKUP host Alliance Entry/Access Alliance Gateway Contingency site Messages flow connected to DR host secondary Gateway with automatic* failover mechanism. Alliance Entry/Access *Except on Entry for InterAct/FileAct. Alliance Gateway or or -Bronze (ISP, ISP) -Silver (LL, ISP) Support for Alliance Access and Gateway Configuration Replication between systems Database Recovery feature supporting recovery on the standby Access from replicated database 16 -Bronze -Silver 16

17 Best Practice resilient setup Small FIN configuration Multi host Prime/Backup site Contingency site PRIMARY host Alliance Entry/Access BACKUP host Alliance Entry/Access DR host Alliance Entry/Access DMZ RAHA Alliance Gateway RAHA Alliance Gateway RAHA Alliance Gateway DMZ -Bronze (ISP, ISP) -Silver (LL, ISP) 17 -Bronze -Silver 17

18 Resiliency Best Practices Failover procedures HSM Resilience PKI resilience Certificate renewal SO access to secondary SNL Failover routes Application data to restore Learn Prepare Test 18

19 Agenda Business SWIFT Best Practice resilient setup Connectivity resilience Database resilience 19

20 Connectivity Resilience without RAHA Prime Back office application Back office must failover to contingency Alliance Access Legend: Primary route(s) Backup route Contingency Loss of in-flight transactions, retrieval costs and reconciliation PRIMARY host Alliance Entry/Access Alliance Gateway DR host Alliance Entry/Access Alliance Gateway 20

21 Alliance Gateway license simplification Starter Set license became Gateway license on 01/01/ production /test/contingency systems allowed instead of 1 All Gateway license options can be added Only a re-license on Gateway is required Remote API Host Adapter RAHA offers remote access to applications that link to SWIFTNet Link Automatic failover to backup Gateway DMZ setup possible 21

22 Connectivity Resilience With RAHA Single host Prime Back office application Legend: Contingency Primary route(s) Backup route FIN: Automatic failover of LT to backup Gateway. No loss of in-flight messages. PRIMARY host Alliance Entry/Access DR host Alliance Entry/Access Alliance Gateway RAHA Alliance Gateway SnF InterAct and FileAct: Automatic failover to backup Gateway. On Access only 22

23 Very easy to implement No change in hardware, no software installation Purchase RAHA license Relicense Alliance Gateway Online passwords R7 easy Relicensing GUI Configure Entry/Access with Backup connection Assign secondary connection to LT (Entry/Access), SnF Emission/Reception profile (Access only) No need to install RA on R7! Implement when migrated to R7 23

24 Connectivity Resilience With RAHA Multi host Prime Legend: Primary route(s) Backup route Contingency Back office application Messaging interface PRIMARY host Alliance Entry/Access Messaging interface CONTINGENCY host Alliance Entry/Access DMZ Communication interface Alliance Gateway DMZ Communication interface RAHA Alliance Gateway 24

25 Alliance Lite2 as Emergency Service A backup connectivity to your private infrastructure Private Infra AA/AE HSM MV-SIPN Alliance Lite2 as cold Browser AutoC Internet Optional: MV-SIPN ALLIANCE LITE2 AA Only available for Alliance Access and Entry customers 25

26 Agenda Business SWIFT Best Practice resilient setup Connectivity resilience Database resilience 26

27 What is Database Recovery? Soft ware DB REDO logs Recovery Mirror Disk Backup Disk Database Recovery option 27

28 Database Recovery and synch disk replication Primary Contingency Soft ware Soft ware DB Mirror Disk REDO logs Backup Disk Synchronous Disk Replication DB Mirror Disk REDO logs Recovery only required if DB corrupt, full recovery Backup Disk Database Recovery option Database Recovery option 28

29 Database Recovery and asynch disk replication Primary Contingency Soft ware Soft ware DB REDO logs Asynchronous Disk Replication DB REDO logs Recovery always required, up to last valid transaction Mirror Disk Backup Disk Mirror Disk Backup Disk Database Recovery option Database Recovery option 29

30 Database Recovery Benefits Mirror Disk Backup Disk Database Recovery option Full content recovery up to the last committed state Native feature Based on Industry proven technology Single command to recover Complement to Mirroring or Cluster options Supported and qualified by SWIFT Further enhanced with release 7.0 to support asynchronous data replication 30

31 Thank you!

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