CIO 100 SYMPOSIUM: WORKPLACE OF THE FUTURE

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1 CIO 100 SYMPOSIUM: WORKPLACE OF THE FUTURE Maria Pardee, VP and General Manager, Workplace and Service Management, CSC August 10, 2015 Copyright 2015 Computer Sciences Corporation. All Rights Reserved.

2 Agenda I. Market Shift II. III. IV. CIO Survey Consumerization of IT Customer Experience CSC Strategy Next-Gen Solutions: Agility and Innovation Customer Transformation Journey CSC MyWorkStyle Strategy: Any Device, Any App, Any Cloud Partner Ecosystem Q&A 2

3 Market Shift: CIO Survey Mobile CURRENT MODERATE- TO-HEAVY INVESTMENTS IN ENTERPRISE MOBILITY (BY REGION) 61 % EUROPE 62 % ASIA PACIFIC 39 % NORTH AMERICA View of Adoption of Development and Sustainment of Mobile Applications as an Important-to-Very Important Priority in the Next 12 Months (By Industry) View of Adoption of BYOD in the Workplace as an Important-to- Very Important Priority in the Next 12 Months (By Industry) 68 % 66 % 65 % 65 % 60 % 49 % 58 % 57 % 55 % 55 % 48 % 47 % TELECOMMUNICATIONS RETAIL/TECH/MEDIA MANUFACTURING FINANCIAL SERVICES HEALTHCARE GOVERNMENT/ PUBLIC SECTOR MANUFACTURING RETAIL/TECH/MEDIA HEALTHCARE TELECOMMUNICATIONS FINANCIAL SERVICES GOVERNMENT/ PUBLIC SECTOR Global CIO Survey:

4 Market Shift: Consumerization of IT Just Beginning, BYOT an Important Initial Phase Telephone Calling Cards App Stores SaaS, Cloud, AWS Phone as Fashion Item ipad BYOT A Post-PC World Public WiFi in the Firm Co-Creation Consumer Broadband Low-Cost PCs Identity 2.0 New User Interfaces User-Generated Content Quantified Self Agents Location Awareness Personal Data Stores Brain Interfaces Tagging/Semantics Crowdsourcing Augmented Reality Language Translation Biofeedback Digital Currency Source: CSC Leading Edge Forum: Next Generation Consumerization Co-creating Value with Your Customers 4

5 Market Shift: Need to Create an Engaging Customer Experience Traditional Employee Technology Few, company-controlled devices Long-term vendor contracts Client/server apps Company-provided support Legacy architectures Slow to embrace change Assumes low employee IT skill Barriers to collaboration RFIs/RFPs/RFQs Weak learning incentives If IT is a hassle, they will resist Modern Consumer Technology Many, personally owned devices Short-term vendor contracts App store Self-support Interoperable Web architectures Readily embraces new tech Assumes IT savvy, self-sufficiency Ease of collaboration Shops for products and services Strong learning incentives If IT is a hassle, they will walk Source: CSC Leading Edge Forum: Next Generation Consumerization Co-creating Value with Your Customers 5

6 CSC Strategy: Scaling Our Next-Gen Solutions to Bring You Greater Agility and Innovation Industries Expertise in your industry and business Cloud Cybersecurity Big Data and Analytics Market-leading platforms to help you compete Applications Services Business Process Services and Outsourcing Consulting Infrastructure Services Software and IP Bringing experience and IP to collaborate with you on creating innovative offerings Strategic partners and acquisitions to provide end-to-end solutions Offering Lifecycle Management Global Delivery Excellence Proven, repeatable offerings to speed time to value and lower risk Continually improving our global delivery network 6

7 INNOVATION QUOTIENT Innovation Run-and-Maintain CSC Strategy: Next-Gen Customer Transformation Journey 4.0 Elastic Foundation (Hybrid Cloud and Cloud Infrastructure) Application aas Foundation (Blueprinting and Workload Mobility) Continual Innovation Framework (DevOps, End User, Developer Control) Innovation Ecosystem Crowdsource Mobile/Social DevOps Hybrid Cloud Cloud Brokerage SaaS Enablement App Mall Develop/Deploy 0.25 Migrate to the Cloud Application Modernization Open Source Low High AGILITY 7

8 Mobility Desktop Unified Communications and Collaboration CSC Wraparound Services O365 CSC MyWorkStyle: Redefining the Next-Gen Workplace Select from Offerings with CSC Service Wrapper and Enjoy Substantial Benefits Productivity Suite Self-Service Portal 1. Improved User Experience Support Varied Work Styles Enterprise Mail Service Catalog Reduce Technology Chaos Unified Communications Self-Help and Chat Incident and Request Replace Outdated Delivery Model 2. Fully Managed Service Business and Social Collaboration PC Device Virtual Desktop Self-Paced Training Level 2+ Support Evergreen Configuration Management Operations Management SLA Management Security Management Risk and Complexity Mitigation Application Modernization 3. Lower TCO Enterprise Mobility Asset Management Per-Seat Cost Zero-Touch, Self-Help Mobile Content Management Monitoring and Reporting Evergreen Lower Facility and Telephony Cost 8

9 CSC MyWorkStyle: Partner Ecosystem 9

10 THANK YOU csc.com/workplace_services csc.com/next_gen_workplace 10

11 Copyright 2015 Computer Sciences Corporation. All Rights Reserved. Back-Up Slides

12 Challenges IT Faces in Driving Innovation: Budget, Qualified People, Legacy IT Expense Budget constraints 52% Resources are primarily focused on managing existing IT workloads/keeping the lights on Difficulty finding staff qualified to execute the technology to drive innovation Difficulty deploying technology to facilitate innovation Too much time and too many resources are used to handle urgent incidents and problems Lack of strategic vision at the corporate level to drive innovation IT innovation is perceived as being something which is hard to master, with uncertain results Lack of strategic vision within the IT organization to drive innovation The company doesn't perceive IT as being a tool for innovation 33% 31% 29% 27% 25% 23% 39% 38% Other 1% Global CIO Survey: What challenges does your IT organization face in its efforts to drive innovation at your company? 12

13 Most Important Trends Over Next 3 Years Web Scale IT: Mobile Top Box: As a Strategic Asset to Drive Our Business Forward 3D Printing/Additive Manufacturing 27% Vertical Clouds 28% Enterprise Social Collaboration 29% Software Defined Anything (SDX) 29% Personal Cloud 31% Smart Operations - M2M Integration 31% IoT - Connected Products 32% Enterprise Asset Management 33% Web-Scale IT 39% Mobile 39% Global CIO Survey:

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