OVERVIEW OF THE HIGHER CERTIFICATE IN FACILITIES MANAGEMENT

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1 ACADEMY FOR FACILITIES MANAGEMENT OVERVIEW OF THE HIGHER CERTIFICATE IN FACILITIES MANAGEMENT NQF 5 / 120 Credits Background re Open Registration and Distance Learning Course: KZN (Durban) Registered with the Department of Higher Education and Training as a private higher education institution under the Higher Education Act (Registration certificate No.2009/HE07/012.) Postnet Suite 593,P/Bag x 04, Menlo Park, A4FM STUDIES (243678) FAX Enterprise No. 2005/009477/23 Website: A4FM: HCFM Overview KZN

2 HIGHER CERTIFICATE IN FACILITIES MANAGEMENT (HCFM) TABLE OF CONTENTS 1. DETAILED COURSE INFORMATION HCFM [NQF LEVEL 5] Introduction Purpose of the Qualification (HCFM) HIGHER CERTIFICATE IN FACILITIES MANAGEMENT [HCFM] Access to the Qualification Summary of the Programme Detail re Various Learning Components Duration Contact Sessions Cost Commencement & Certification Registration QUALITY ASSURANCE A4FM: HCFM Overview KZN

3 1. DETAILED COURSE INFORMATION HCFM [NQF LEVEL 5] 1.1 Introduction The Higher Certificate in Facility Management (HCFM) NQF Level 5 - is intended for supervisors and managers who are involved within the broad field of FM and who wish to expand their specialised knowledge and skills. The focus is on the FM function in the organisation, the FM tools and the outsourcing of services. Facilities Management is an integrated process, inclusive of quality and cost-management. Useful tools for managing this integrated process include the following, Service Delivery, Central Help Desk and Internal Service Level Agreements. 1.2 Purpose of the Qualification (HCFM) The Qualification is for any individual who is, employed in or planning to be employed in the field of facilities management and is directed specifically at those in supervisory / entry level management capacity. It serves to support and advance the functioning of individuals in this industry by: Promoting the development of knowledge, skills and values that are required in facilities management; Helping students realise their potential in the field; Providing opportunities for people to progress to higher levels of learning within the FM field. Students working towards the Qualification will find that the acquisition of competence will add value to their understanding of the sector and functioning in the workplace. It will provide for consolidation of the broad knowledge, skills and values needed in the facilities management field of study. The Qualification will facilitate access, mobility and progress along a learning path for students who: Have worked in the field of facilities management or real estate or other related field for many years, but have not obtained a formal qualification; Wish to extend their range of skills and knowledge of this field of study so that they can become competent facilities managers. A4FM: HCFM Overview KZN

4 2. HIGHER CERTIFICATE IN FACILITIES MANAGEMENT [HCFM] 2.1 Access to the Qualification Access to this Qualification requires a student to be in possession of a valid Senior Certificate (Grade 12) as stipulated by the relevant Act or a person over the age of 23 with relevant experience in the field 2.2 Summary of the Programme HIGHER CERTIFICATE IN FACILITIES MANAGEMENT Fundamental (6) Consumer and Communication Skills Credit Sub-Total Core 1 Facilities Management Theory 2 Financial Management 3 Building Maintenance 4 Facilities and Space Planning and Management 5 Soft Services Notional hours* NQF Level Credits Credit Sub-Total Electives (Choose one) * (7) Health & Safety OR Outsourcing Credit Sub-Total 10 TOTAL: * Total number of hours it will take the average student to complete the HCFM 2.3 Detail re Various Learning Components Facilities Management Theory Origins, integrated nature, theory and principles underpinning the FM field FM objectives of the organisation Scope of FM Roles and responsibilities and structure of the FM organisation Corporate strategy, FM strategy and FM policy Trends in FM A4FM: HCFM Overview KZN

5 Financial Management for FM (2) Accounting Terms and the "mechanisms" of a business extent of own financial involvement Balance Sheets and an Income Statements Mark-up and Profit margins; correct units for Investment Profit, Return on Investment and Circulation of Capital Core Financial Indicators Productivity Facility Management budget Communication between FM and the Financial people in the organisation Building Maintenance Management (3) Building condition assessment Medium and long-term operations and maintenance programs. Maintenance budgets, service level agreements, and asset management. Planned and unplanned maintenance Organisational strategy / policy and the link with building maintenance Building and equipment life cycles Building maintenance schedule. Facilities Space Planning and Management (4) Collect, analyse and critically evaluate the accommodation needs of the organisation Optimal space utilisation Space needs - conference areas, filing areas and systems, pause areas, toilets, catering requirements, reception areas, etc. Space planning for efficient use of the available space Workstation layouts, appropriate office furniture and ergonomics Present and future requirements of the accommodation needs of the organisation Organisation s needs regarding furniture, audio visual requirements, filing requirements and systems, facilities management policies, etc. Professional Delivery of Soft Service in FM (5) The scope and role of facility (soft) services in facility management. Quality control for soft services and professional service delivery. Financial implications and cost effectiveness in service delivery. Service Level Agreements and contract management - SA Law of Contracts and other statutory requirements. Principles and functioning of a Help Desk in the FM environment. A4FM: HCFM Overview KZN

6 Practical case study work on contract management and SLAs. Creating cost saving partnerships with suppliers. Knowledge and understanding of supply chain and value chain. Common negotiating errors. Consumer and Communication in FM (6) FM customers, their behaviour and needs in the FM environment. Communication for excellence in service delivery. Customer satisfaction in the FM environment and how to achieve it. Principles and techniques of effective communication. Conflict management - dealing with dissatisfied customers. Principles of communication planning for FM. Effective communication with customers / users of the facility Health and Safety in Facilities Management Risk management Rights and responsibilities of the employer and employee re H&S Occupational Health and Safety Act Environment SHE Quality Management Behaviour-based approach to SHE Sick Building Syndrome OR FM Outsourcing Principles and processes of outsourcing. Considerations for outsourcing due diligence Outsourcing models, potential & possibilities Costs-benefit and pitfalls of outsourcing Integrated relationship between soft services and outsourcing Service Level Agreements and contract management for outsourcing A4FM: HCFM Overview KZN

7 2.4 Duration The duration of the programme is one year, on a full time basis and 24 months on a part time basis. A calendar year will consist of a number of contact sessions (block weeks), where students attend lectures, site visits etc. over a period of one or two days. The contact sessions are full day sessions. Modules not completed by a student in the first academic year, he/she completes in year two. 2.5 Contact Sessions While it is highly recommended that students attend all of the contact sessions, it is not compulsory. Final contact session dates for the 2016 academic year in KZN (Durban) will be finalised when more than 8 students are registered in this region. Alternatively students will be registered as Distance Learners and follow Gauteng s submission deadlines. Potential dates are as follows: 1 st Semester 1. Theory of Facilities Management (FMOT): February Building Maintenance (Site Visit) (FMBM): March FM Consumer and Communication (FMCC): April 2016 Health & Safety for FM OR FM Outsourcing (FMHS): April 2016 Exams: 7 th June FMOT;10 th June - FMBM; 13 th June - FMCC& FMHS Supplementary Exams:22 nd June- FMOT; 23 rd June- FMBM; 24 th June-FMCC& FMHS 2 nd Semester 4. Soft Services Management (FMSS): July Finance for FM (FMFIN): August FM Space Planning (FMSP) and Site Visit: September 2016 Exams: 8 th November FMSS;11 th November - FMFIN; 14 th November - FMSP Supplementary Exams:23 rd November- FMSS; 24 th November- FMFIN; 25 th November - FMSP Note: Contact Sessions are also presented in Gauteng and Western Cape or potentially in any other centre where there are more than 8 students. Please note that contact sessions are not compulsory, they are scheduled merely to assist students. Students who cannot attend contact sessions will, as far as is possible, be put into contact with a mentor in their area. The mentor is someone who recently completed the HCFM and they will make A4FM: HCFM Overview KZN

8 themselves available to familiarise students with the HCFM. These students can determine their own study schedule, but will be limited to a total period of three years. While the module, Theory of FM, provides a good theoretical base for the HCFM, and therefore a good starting point for the HCFM, a student can start the programme during any contact session as all modules are individually credit -bearing. 2.6 Cost Please note that the study fee is split into two segments, tuition fee and registration fee: o The tuition fee for the HCFM course is R per student, if paid in advance. The tuition fee includes electronic text books, study notes, lectures, lecturer access and examination fees only, but not registration fees. The tuition fee is a once-off amount paid for the duration of the HCFM. o The tuition fee includes an online self-study Maths Bridging (MBC) course. o The tuition fee can also be paid per agreement between the employer / student and the Academy. The Academy is willing to consider proposals for payment and once accepted a formal agreement is concluded between the parties. o Group rates can be negotiated with the Academy. o Having been registered by SAQA (ID #75283), the HCFM can be included in the Skills Development Plans of employers contributing to the National Skills Fund or SETA. o The student registration fee is a standard feature of every tertiary institution and will amount to R1800 for the 2016 academic year (1 st time students). The registration fee is payable in January for every year of study. The registration fee is not subject to a negotiated payment option or a discount. Students who elect to do only one or two modules will only pay a proportional registration fee. o The registration fee plus the tuition fee (1 st time students) brings the total 2016 to R The Academy does not refund students who drop out, but such students can be replaced as per the Academy s student replacement policy Re-registration Students who re-register to continue their studies in a following academic year will pay a registration fee that is higher than the initial (first year) registration fee. The multiple will be in R1000 for every successive year of registration. Students who register for a second academic year in 2016 will therefore pay a re-registration fee of R2800. Students who reregister for a third year to continue their studies in 2016 will pay a reregistration fee of R3800. A4FM: HCFM Overview KZN

9 2.7 Commencement & Certification Students who successfully comply with the relevant assessment criteria will be awarded the Higher Certificate in FM. Commencement ceremonies are arranged annually or as may be required. Students can however, obtain proof of the continuous assessment marks at any time via Moodle, our student manager software. Final marks will only be posted at the end of each semester. 2.8 Registration Registration is to be completed on our site (see tab top right hand corner of home page). Students who plan to attend contact sessions also have to complete an indemnity form (see site). The registration process works as follows: 1. The student completes the provisional registration on line (and indemnity form). 2. The Academy raises a quote or invoice as may be requested, for the full fee (tuition fee and annual registration fee) and sends to student/employer. 3. Student employer pay/s in full or provide/s an employer order number or pay as per the arrangement between employer / student and the Academy 4. The Academy sends the student his/her six digit Academy student number which provides access to the student portal on our site. 5. No student will receive a student number or be able to commence with their studies unless payment has been received by the Academy. 6. Terms and conditions as per the Academy s registration policy applies. The Registration and Assessment policies as well as the Code of Conduct for students of the Academy are available on request. Students are expected to adhere to these policies. For registration enquiries: / Tel: / Fax A4FM: HCFM Overview KZN

10 3. QUALITY ASSURANCE The Academy for Facilities Management is a duly registered private institution of higher education in terms of the Higher Education Act, registered by the DoHE (National Department of Higher Education and Training) and CHE (Council on Higher Education) under : Certificate Nr. 2009/HE07/012. The course qualification identification number issued by SAQA is The HCFM was approved by the Higher Education Quality Committee (HEQC) of the Council on Higher Education (CHE). The ETQA (Education Training Quality Authority) is the CHE/HEQC and the relevant provider ETQA ID is: 621. The Academy s Provider Code is: CHED 145. Qualification Code CHED-548 All the modules / subjects of the HCFM have been approved by SAAMA the SA Maintenance Association (as ECSA affiliate) for credits towards their Continuous Professional Development (CPD) programme. All programmes are endorsed by the professional body SAFMA. For more information contact the Academy. A4FM: HCFM Overview KZN

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