RSC Solutions Consultant

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "RSC Solutions Consultant"

Transcription

1 RSC Solutions Consultant Grade 6 More about Aimia and what we do Loyalty management is the process of identifying, understanding and influencing best customers in order to build sustained, reciprocal and meaningful relationships that increase profits and drive long term enterprise value. We are Aimia and it is our vision to be the recognised global leader in loyalty management. Across our global enterprise we offer a full suite of services delivered through three loyalty service streams: Coalition Loyalty designing, building and managing multi-partner and shared currency loyalty programs around the globe Proprietary Loyalty designing, building and managing strategic business and customer loyalty programs for individual clients around the globe Loyalty Analytics collecting, analysing and deriving actionable insight from customer data to deliver measurable marketing ROI for clients and partners around the globe Here in Asia Pacific, Aimia has proven experience in partnering with clients to deliver leading proprietary loyalty programs across the region. Our proprietary loyalty service experts design, launch and operate new client programs, re-launch, refresh and operate existing client programs and bring our digital, mobile and analytical expertise to bear on behalf of clients. As we continue on our journey to realise our vision to be the recognised global leader in loyalty management, we are actively building out our capability to offer increased services across the loyalty analytics and coalition loyalty streams. Here in Sydney we are an office of 120 employees, located at 33 Saunders Street in Pyrmont.

2 Business Unit Overview Regional Solutions Centre (working name for combined RSC and Technology team in region) sits within the Chief Operating Officer function within the Global Loyalty Services business unit. Within the COO function the provision of shared services includes: Program Management, Business & IT Solution; Campaign, Creative & Digital, Reward and Contact Centre services. The Regional Solutions Centre [RSC] Defines, Builds and Operates end to end Aimia loyalty solutions based upon Aimia s Global products. The RSC will also provides support and transition services for legacy client solutions and their eventual move to global product based solutions overtime. The RSC provides expertise, coordinates IP, shares best practice and defines standard models for design, delivery, operating solutions, along with providing consulting expertise to client & business development teams across sectors in GLS. Specifically the RSC is focused on: Global Product Solutions End to end Aimia solutions utilising global products, service packages and strategic partner delivery Input to global product roadmaps to keep our products and Aimia ahead of our competitors Cross-sector IP sharing that is captured and built into our evolving products and services Generates and refreshes knowledge, competencies, practices and skills for deployment across sectors, clients and opportunities Provide opportunities for business collaboration through propagation of packaged knowledge. Productizing the required collateral and training for design, delivery, operations and support of the sales cycle Provides a high quality, scalable & repeatable service experience for global products usage & delivery Standard Operating Models Improves return on investment through the reuse of processes, applications interfaces and business documentation Reduces development, project lead times and maintenance and support costs Optimizes the utilization of scarce resources by leveraging resources through shared services (i.e internally across the division/region, and globally in partnership with strategic partners like HP & Infosys) - avoiding need for country & sector teams to assemble skills at sub-scale and costly levels Repository for gathering knowledge and provide expertise to programs, projects and business initiatives

3 What is the focus of this role? The Solutions Consultant will be based out of one the key Business Development location in Sydney to support sector focused Client & Business Development teams in selling, designing and deploying complex information technology and Aimia service solutions. The role will be focused on having a breath of knowledge in Global Products, Regional Solutions, Business services and other services. The team of Solution Consultants will design and define solutions that integrate Aimia and client products and services. The Solution Consultant will work closely with the Technical Architecture team, the Solution Analyst team and any Business Services specialists. The Solutions Consultant needs an in-depth understanding of the 3 key areas of business for AIMIA in order to able to fluently converse about customer lifecycle journeys with the business development teams or, if necessary, with the client. The basis of the role is to be able to provide consultative selling support that ensures that we are delivering solutions that leverage global products, existing regional solution blocks and available business services. In addition, the knowledge of the IT architectures, strategy systems, information flows, security, applications and infrastructure and their links to customers and suppliers to create business cases and or solid client, and supplier relationships Responsibilities include: The Solutions Consultant team performs the following in supporting Client & Business Development functions; Responsibilities Pre-project business solution design Responds to all the technical questions on RFI and RFPs Provide demonstrations on the products Directs projects towards desired technology strategies, through the product fit assessment Facilitate workshops with clients Has relationship with internal & external technology and project management teams, and global product teams Defines and owns the appropriate customer processes, and solutions. Service Level Agreement (SLA) negotiations along with SDM

4 Defines the SDD (depending upon scale of opportunity could be responsible or accountable) Overall solution into delivery (project progress) Project issue resolution Provides initial project estimates for cost-benefit analysis Operational and IT costs for business cases Implementation of standardized processes Pre sales, Client implementation, Service management and Client management processes and managing any changes and communications Training and awareness of the standardized processes Pre sales, Client implementation, Service management and Client management Product training on the global products Accountable Overall solution into delivery (project progress) Project issue resolution Provides initial project estimates for cost-benefit analysis Operational and IT costs for business cases Implementation of standardized processes Pre sales, Client implementation, Service management and Client management processes and managing any changes and communications Training and awareness of the standardized processes Pre sales, Client implementation, Service management and Client management Product training on the global products Consultant Evaluate project/ opportunity objectives Project prioritization Assist in resource requirements, including organisational structures Letter of Intent (LOI) and Master Services Agreements for clients Informed Gains understanding of business strategies Gathers information on competitor technology Stays abreast of industry trends in the business and technology

5 Involved in Product Enhancement Boards Essential skills and experience: Solution analysis skills Project management experience (ideally Prince 2). In-depth knowledge of loyalty lifecycles, including program design, processes and infrastructure In depth knowledge of at AIMIA s global products in the areas of Loyalty, Campaign and Analytics Strong operational management skills & experience, particularly in an outsource environment. Strategy, planning and change management skills. Understanding of consumer facing services. Commercial capacity and curiosity. Proficiency in Excel, Power Point and Microsoft Project, MS Visio. International experience gained from working in Asia or working with clients in other markets. Useful characteristics include: straight forward attention to detail Influencer organised & resilient helpful self-starter results orientated able to drive the agenda with senior management & client with passion & commitment Confident Communicator able to deal with senior management, Client partners and suppliers flexible & adaptable excellent presenter critical Thinking collaborative

6 What is success in the role? Influences senior managers and key decision makers in GSC and also RSC. Demonstrates breadth of loyalty, CRM and analytics expertise: Commercial acumen, technical know-how and operational expertise. Collaborative and curious to ensure that new product updates and services are transitioned into the regional service centre. Attention to detail and good analytical skills as there are always lots of interdependencies. Even a simple change can impact the products and the infrastructure. Able to present confidently to senior client on the products. Build strong networks across the global organization, identifying experts that may support knowledge transfer, and support the cause of the RSC. Passionate about change and knowledge transfer within the organization. Proactively, drive new initiatives that support knowledge transfer into the regions either producing or driving new requirements for documentation or other tools that enable the regions to do their job more efficiently or to a new standard

Information Technology Strategic Plan

Information Technology Strategic Plan Information Technology Strategic Plan Delivers solutions that are planned, anticipate the future and valued by customers Introduction Our Information Technology Strategy supports the Corporate Plan by

More information

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition

More information

Core Banking Transformation using Oracle FLEXCUBE

Core Banking Transformation using Oracle FLEXCUBE in collaboration with Core Banking Transformation using Oracle FLEXCUBE Unlocking the power of FLEXCUBE with Capgemini Moving towards a packaged system transformation program Capgemini is an Oracle Diamond

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

What we do? We work in three core areas: Customer Loyalty Solutions, Partner Relationship Management and Data Analytics

What we do? We work in three core areas: Customer Loyalty Solutions, Partner Relationship Management and Data Analytics About SurfGold and our Core Competencies SurfGold is Asia s premier relationship management consultancy. We develop, market and implement incentive-based strategies and technologies to build loyalty and

More information

POSITION DESCRIPTION: Marketing and Communications Officer. Role title: Marketing and Communications Officer. Position details.

POSITION DESCRIPTION: Marketing and Communications Officer. Role title: Marketing and Communications Officer. Position details. Role title: About Health and Community Services Workforce Council Working together for the benefit of all The Health and Community Services Workforce Council (Workforce Council) is a peak body for health

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

BUSINESS INTELLIGENCE E ANALYST Business Unit:

BUSINESS INTELLIGENCE E ANALYST Business Unit: BUSINESS INTELLIGENCE E ANALYST Business Unit: LAB360 Reporting to: Direct Reports: Manager of Analytics Strategy and Research Business Information Analyst Date Created: September 2014 Purpose of the Position

More information

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS Whitepaper Eagle Creek Software Services March 2015 Introduction CRM services are shifting from a focus on point solution

More information

Creating the customer experience

Creating the customer experience Creating the customer experience INSIGHT. EXECUTION. ADVANTAGE. Customer experience outsourcing that transforms business performance 3 Your customer management future 5 The Webhelp difference 8 Services

More information

Data warehouse development

Data warehouse development Data warehouse developer Role brief Directorate Base location Reports to Responsible for Operations and governance Bristol Data warehouse and BI specialist Data warehouse development 1. Background This

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

Telecommunications: Moving forward in uncertain times

Telecommunications: Moving forward in uncertain times Telecommunications: Moving forward in uncertain times How Elix-IRR can help telecoms organisations overcome disruptive trends and improve returns on investment About Elix-IRR Elix-IRR is a strategic advisory

More information

The heart of your business*

The heart of your business* Advisory services Technology The heart of your business* Advance your ability to win, keep and deepen relationships with your customers Customer Effectiveness *connectedthinking Are your customers satisfied?

More information

Product Developer Role Description

Product Developer Role Description Product Developer Role Description Contents Description... 3 Specific Role Requirements... 3 Key Responsibilities... 3 Technical Attributes... 4 Personal Attributes... 5 Page 2 Description CPS has successfully

More information

Customer effectiveness

Customer effectiveness www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Introduction to Business Process Management

Introduction to Business Process Management Introduction to Business Process Management Improving business processes is on top of the agenda for chief and senior executives. This requires a solid understanding of current and future business processes

More information

Job Description. Working Hours Standard 35 hours per week Normally working Mon Fri 9am to 5pm with additional hours as required

Job Description. Working Hours Standard 35 hours per week Normally working Mon Fri 9am to 5pm with additional hours as required Job Description Job Title Oracle Support Technical Developer Function IT Services Applications Reporting to Applications Manager Direct Reports None Working Hours Standard 35 hours per week Normally working

More information

Successful CRM. Delivered. ConsultCRM Client Services. Our. Helping you optimise your investment in Microsoft CRM

Successful CRM. Delivered. ConsultCRM Client Services. Our. Helping you optimise your investment in Microsoft CRM Successful CRM. Delivered. ConsultCRM Client Services Our Helping you optimise your investment in Microsoft CRM ConsultCRM Client Services Whether you have just deployed Microsoft Dynamics CRM or have

More information

Digital Marketing Manager Online Business Development

Digital Marketing Manager Online Business Development Digital Marketing Manager Online Business Development Purpose Summary To be responsible for managing all brand communications through digital channels, setting up, selling and executing a vision, from

More information

The Future-Proof Telco: New Models for Service Creation

The Future-Proof Telco: New Models for Service Creation The Future-Proof Telco: New Models for Service Creation Telecoms operators that compete on service creation and service agility are the ones that are ready for the future. Today s telecoms market demands

More information

Current Challenges in Managing Contract Lifecycle Management

Current Challenges in Managing Contract Lifecycle Management Current Challenges in Managing Lifecycle Management s are the bloodline of your business. Due to increased pressure in volume, complexity and regulatory compliance, contracts have evolved from a simple

More information

Transform your customer relationships. Avanade Enterprise CRM Solutions

Transform your customer relationships. Avanade Enterprise CRM Solutions Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global

More information

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by & Oracle s Cloud CRM & CX Applications Agenda Introductions & Customer Experience / CX Defined Why CX is Critical Today?

More information

Applications Manager

Applications Manager Applications Manager Business Unit: and Delivery Reporting to: Service Manager Direct Reports: Date Created: August 2015 Purpose of the position The Applications Manager provides application management,

More information

YOUR LUV4 MARKETING BUSINESS

YOUR LUV4 MARKETING BUSINESS YOUR LUV4 MARKETING BUSINESS Accelerating YOUR Clients Business Growth Through Online Marketing CONTACT ww w.luv4marketing.com info@ luv4marketing.com UK - +44 (0) 1949 833014 US - +1 (702) 439 0025 INDEX

More information

Software Engineer. To apply, please send your resume to jobs+eng@sloyalty.com.

Software Engineer. To apply, please send your resume to jobs+eng@sloyalty.com. Software Engineer S Loyalty is looking for enthusiastic software engineers who want to build world class Internet / Cloud products. We have a highly focused team committed to building applications that

More information

HOW CLOSE ARE YOU TO YOUR CUSTOMERS?

HOW CLOSE ARE YOU TO YOUR CUSTOMERS? HOW CLOSE ARE YOU TO YOUR CUSTOMERS? You know what kind of people your customers are. You likely even know their names, how often they shop with you and what they ve bought recently. But can you say which

More information

6 Steps to Creating a Successful Marketing Database

6 Steps to Creating a Successful Marketing Database 6 Steps to Creating a Successful Marketing Database Why Invest in a Marketing Database? An organisation that has an ineffective marketing database, multiple databases that cannot communicate with one another,

More information

IT & Management Consulting Services

IT & Management Consulting Services 2008 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, Microsoft Dynamics,

More information

Websalad Connect. A fresh approach to digital marketing... PAGE 1

Websalad Connect. A fresh approach to digital marketing... PAGE 1 Websalad Connect A fresh approach to digital marketing... PAGE 1 2014 We connect B2B digitally across Asia Pacific Does your organisation require greater understanding and accountability from its digital

More information

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM Solution Overview SPECIALIST WATER BILLING & CRM SPECIALIST SOFTWARE FOR SMARTER INVESTMENT DECISIONS Gentrack Velocity: Powerful tools for water utilities Water utilities are under constant pressure from

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

MICROSOFT DYNAMICS CRM. Training your marketing team

MICROSOFT DYNAMICS CRM. Training your marketing team MICROSOFT DYNAMICS CRM Training your marketing team Increase the effectiveness of your campaigns, build a 360 degree view of your customers and get results Contents Introduction CRM Training With Tisski

More information

Understanding the impact of the connected revolution. Vodafone Power to you

Understanding the impact of the connected revolution. Vodafone Power to you Understanding the impact of the connected revolution Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends, understanding

More information

BT Contact Centre Efficiency Quick Start Service

BT Contact Centre Efficiency Quick Start Service BT Contact Centre Efficiency Quick Start Service The BT Contact Centre Efficiency (CCE) Quick Start service enables organisations to understand how efficiently their contact centres are performing. It

More information

RTM CONSULTING CANDIDATE RESUME

RTM CONSULTING CANDIDATE RESUME 1 PROFESSIONAL SUMMARY About 11 years of experience in Knowledge Management, Project & Change Management, Business Process Reengineering, Business Analysis and Quality Control/Assurance. Has experience

More information

Customer Relationship Management

Customer Relationship Management IBM Global Business Services CRM Customer Relationship Management Solutions from IBM Global Business Services Do you really know your customers? How do they like to interact with you? How do they use your

More information

Transform your customer relationships. Avanade Customer Relationship Management Services

Transform your customer relationships. Avanade Customer Relationship Management Services Transform your customer relationships Avanade Customer Relationship Management Services The opportunity to improve business results with solutions that drive better customer relationships and insights

More information

CRM AND APPLICATIONS MANAGER (DYNAMICS) JOB DESCRIPTION AND PERSON SPECIFICATION

CRM AND APPLICATIONS MANAGER (DYNAMICS) JOB DESCRIPTION AND PERSON SPECIFICATION CRM AND APPLICATIONS MANAGER (DYNAMICS) JOB DESCRIPTION AND PERSON SPECIFICATION 1. Job details Job Title: CRM and applications manager (Dynamics) Responsible to: head of digital and communications (line

More information

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service

More information

Enterprise Applications Lifecycle Management

Enterprise Applications Lifecycle Management Enterprise Applications Lifecycle» Solutions and services overview HIGH-QUALITY SOLUTIONS Our Enterprise Application Services Framework» Enterprise Application Lifecycle Business and IT Senior / Steering

More information

Accenture Technology Consulting. Clearing the Path for Business Growth

Accenture Technology Consulting. Clearing the Path for Business Growth Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

More information

OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)

OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS) OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS

More information

Sales Director Job description.

Sales Director Job description. Sales Director Job description. CONTENTS 1. Reporting to 3 2. Line reports 3 3. Scope of role 3 4. Main responsibilities 3 4.1 Team management 3 4.2 Sales and targets 3 4.3 Client focus and communications

More information

BBC Technology Strategy

BBC Technology Strategy BBC Technology Strategy Issued: January 2010 For more information contact: Spencer.piggott@bbc.co.uk Copyright 2010 BBC All Rights Reserved TECHNOLOGY STRATEGY Introduction This paper defines the BBC s

More information

Improved Efficiency and Significant Cost Savings through a Flexible Managed Services Model

Improved Efficiency and Significant Cost Savings through a Flexible Managed Services Model Case Study Improved Efficiency and Significant Cost Savings through a Flexible Managed Services Model Abstract Infosys partnered with a leading global insurance provider to set up a global Testing Center

More information

2012 Maximizer Software Ltd.

2012 Maximizer Software Ltd. 2 7 Steps to Enhance Your CRM Performance Table of Contents Enhancing CRM... 3 Step 1: Define processes... 4 Step 2: Define polices... 8 Step 3: Plan performance metrics... 12 Step 4: Review structure...

More information

Senior Systems Engineer Information Services (IS)

Senior Systems Engineer Information Services (IS) Senior Systems Engineer Information Services (IS) Reporting to: Infrastructure Support Group Leader Salary: 37,394-45,954 per annum (pro rata) depending on skills and experience. Salary progression beyond

More information

Manchester City Council Role Profile. Enterprise Architect, Grade 12

Manchester City Council Role Profile. Enterprise Architect, Grade 12 Key Role Descriptors: Manchester City Council Role Profile Enterprise Architect, Grade 12 ICT Service, Corporate Core Directorate Reports to: Head of Enterprise Architecture Job Family: Technical This

More information

Digital Channel Manager

Digital Channel Manager Digital Channel Manager Business Unit: Customer Value Reporting to: Head of Customer Experience Direct Reports: None Date Created: April 2015 Purpose of the position The Digital Channel Manager is accountable

More information

TURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business

TURKEY BUSINESS ANALYSIS REPORT 2015. Thinking Like the Business TURKEY BUSINESS ANALYSIS REPORT 2015 Thinking Like the Business CONTENT Foreword Respondent Profiles Business Partnering Business Priorities Driving Change and Innovation Efficiency of Business Analysis

More information

Openbravo Services for Partners

Openbravo Services for Partners Openbravo for Partners A pure channel organization devoted to Partner success # Devoted to Partner Success Openbravo for Partners are especially designed to accelerate partners practice towards business

More information

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise Consulting and Professional Services Strategic, architectural, operational and implementation expertise How do you ensure the seamless integration of new and existing technologies and services not just

More information

Effective Enterprise Performance Management

Effective Enterprise Performance Management Seattle Office: 2211 Elliott Avenue Suite 200 Seattle, Washington, 98121 seattle@avanade.com www.avanade.com Avanade is a global IT consultancy dedicated to using the Microsoft platform to help enterprises

More information

Please note if you are formally applying for the role interviews will take place week commencing 1st June.

Please note if you are formally applying for the role interviews will take place week commencing 1st June. Job title Digital Communications Officer Organisation Elizabeth Finn Care/Turn2us Salary 31,243 Contract Full-Time, permanent Location Hammersmith, London Apply Go to www.nfp-resourcing.co.uk Enquiries

More information

customer interaction solutions Contact Centres that Enhance Customer Engagement

customer interaction solutions Contact Centres that Enhance Customer Engagement customer interaction solutions Contact Centres that Enhance Customer Engagement The opportunities for companies to gather and process information can influence reputation and brand, as well as drive sales.

More information

Driving more value from event marketing. A Bienalto White Paper

Driving more value from event marketing. A Bienalto White Paper Driving more value from event marketing A Bienalto White Paper March 2009 Introduction Event marketing. It s a part of every astute marketer s strategy, recognised and valued as an important lead generator

More information

3. Provide the capacity to analyse and report on priority business questions within the scope of the master datasets;

3. Provide the capacity to analyse and report on priority business questions within the scope of the master datasets; Business Intelligence Policy Version Information A. Introduction Purpose Business Intelligence refers to the practice of connecting facts, objects, people and processes of interest to an organisation in

More information

AMP Graduate Program 2017: Global Distribution & Business Management

AMP Graduate Program 2017: Global Distribution & Business Management AMP Graduate Program 2017: Global Distribution & Business Management The AMP Promise The AMP Promise is Helping people own tomorrow, which means delivering the right balance of security and performance.

More information

12090c 12090c. Is Cloud the way forward for Manufacturing Industries?

12090c 12090c. Is Cloud the way forward for Manufacturing Industries? 12090c 12090c Is Cloud the way forward for Manufacturing Industries? Table of Contents Introduction Challenges in the Manufacturing Industry So how can these Critical Business Imperatives be addressed

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

Business Intelligence

Business Intelligence Transforming Information into Business Intelligence Solutions Business Intelligence Client Challenges The ability to make fast, reliable decisions based on accurate and usable information is essential

More information

CASE STUDY TRAINING OUTSOURCED PARTNERS THROUGHOUT ASIA FOR A GLOBAL TECHNOLOGY COMPANY

CASE STUDY TRAINING OUTSOURCED PARTNERS THROUGHOUT ASIA FOR A GLOBAL TECHNOLOGY COMPANY CASE STUDY TRAINING OUTSOURCED PARTNERS THROUGHOUT ASIA FOR A GLOBAL TECHNOLOGY COMPANY The Business Need Our client, one of the world s largest technology and human networking companies, underwent a major

More information

NWFED Business Plan

NWFED Business Plan Mission The NWFED is an independent membership body, bringing museum people together across the North West region. NWFED Business Plan 2015-18 The NWFED supports professionals, volunteers and people who

More information

End-User Insight. Service Description

End-User Insight. Service Description End-User Insight Service Description ConsumerLab End-User Insight service description page 2 (17) Ericsson has an unparalleled understanding of end-user drivers and attitudes towards technology. We carry

More information

Senior web designer. Job description.

Senior web designer. Job description. Senior web designer. Job description. CONTENTS 1. Reporting to 3 2. Scope of role 3 3. Main responsibilities 3 4. Key skills and experience 4 5. Key behaviours 5 2014 Fresh Egg Limited 2 This job description

More information

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition GPS G-Cloud Lot 4: Contents 1 Introduction... 3 2 Service... 4 2.1 Cloud Consultancy Overview... 4 2.2 Information assurance... 5 2.3 Backup/Restore and Disaster Recovery... 6 2.4 On-boarding and Off-boarding...

More information

strategic workforce planning: building blocks to success

strategic workforce planning: building blocks to success strategic workforce planning: building blocks to success Foreword by Tom Kaminsky The ability to attract and retain people with valuable skills that meet business objectives is vital for companies seeking

More information

Business Partner Program Guide

Business Partner Program Guide Business Partner Program Guide Business Challenges Require New Solutions A Comprehensive Approach to Partnering for Success. Panduit introduces an exciting program designed to help you become a better

More information

Introduction to Business Intelligence

Introduction to Business Intelligence IBM Software Group Introduction to Business Intelligence Vince Leat ASEAN SW Group 2007 IBM Corporation Discussion IBM Software Group What is Business Intelligence BI Vision Evolution Business Intelligence

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

Helping electronics and high-tech companies improve business performance through better service management and support

Helping electronics and high-tech companies improve business performance through better service management and support Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve

More information

Project, Program & Portfolio Management Help Leading Firms Deliver Value

Project, Program & Portfolio Management Help Leading Firms Deliver Value in collaboration with Project, Program & Portfolio Help Leading Firms Deliver Value Managing Effectively & Efficiently Through an Enterprise PMO Program & Portfolio : Aligning IT Capabilities with Business

More information

MICROSOFT DYNAMICS NAV TRAINING

MICROSOFT DYNAMICS NAV TRAINING MICROSOFT DYNAMICS NAV TRAINING Get the best out of Microsoft Dynamics NAV with training from Tisski. Ensure the successful use of your Enterprise Resource Planning solution and exceed your objectives.

More information

Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com

Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com 1 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and

More information

JOB PROFILE. For more detailed information about Internal Affairs, go to our website: www.dia.govt.nz.

JOB PROFILE. For more detailed information about Internal Affairs, go to our website: www.dia.govt.nz. JOB PROFILE Job Title: Enterprise Architect Business Unit: Chief Architect Business Group: Government Technology Services Branch: Reporting to: Chief Architect Location: Wellington Grade: 22 Date last

More information

Software Success Strategies: 4 Software Development Best Practices

Software Success Strategies: 4 Software Development Best Practices Software Success Strategies: 4 Software Development Best Practices Each day, new ISVs are born from a great vision. Yet, behind every successful ISV is one ore more ISV that fails. There are many reasons

More information

Microsoft Dynamics CRM. Solutions for Healthcare

Microsoft Dynamics CRM. Solutions for Healthcare Microsoft Dynamics CRM Solutions for Healthcare Optevia provide solutions for the Health Sector built in Microsoft Dynamics CRM. These solutions: save money while increasing quality Provide an excellent

More information

The Performance Management Group LLC

The Performance Management Group LLC The Performance Management Group LLC KNOWLEDGE SPACE A Guide to Core Competency Analysis By Gerald M. Taylor LSSMBB, PMBscM Managing Consultant The Performance Management Group LLC HELPING YOU MAKE IT

More information

How do you manage the growing complexity of software development? Is your software development organization as responsive to your business needs as

How do you manage the growing complexity of software development? Is your software development organization as responsive to your business needs as How do you manage the growing complexity of software development? Is your software development organization as responsive to your business needs as it could be? Borland Core SDP enables your IT organization

More information

Harness the Power of Partnership Everything is possible when you have the right partner.

Harness the Power of Partnership Everything is possible when you have the right partner. Technology Success Accelerate Harness the Power of Partnership Everything is possible when you have the right partner. Avnet Technology Solutions, Americas Intelligent Collaboration Disruptive technologies

More information

The incumbent is accountable for the teams delivery of business KPI s, SLA s and OLA s.

The incumbent is accountable for the teams delivery of business KPI s, SLA s and OLA s. Role Profile Job Title: Department: Reporting to: Team Manager Date: October 2015 Role Purpose The Messaging Team is primarily responsible for day to day management of Cobweb s Messaging Team of circa

More information

Product Lifecycle Sourcing enabled by Teamcenter s SRM solutions

Product Lifecycle Sourcing enabled by Teamcenter s SRM solutions Product Lifecycle Sourcing enabled by Teamcenter s SRM solutions White Paper In today s era of outsourcing, most companies find that the lack of coordination among suppliers, procurement and product development

More information

ENABLE ENHANCE EXCEL www.layerv.co.uk

ENABLE ENHANCE EXCEL www.layerv.co.uk ENABLE ENHANCE EXCEL ABOUT US LayerV is an IT consultancy and end-to-end cloud service provider. We deliver winning IT strategies to help companies generate new value and manage technological change throughout

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

Marketing Manager - Competitive Salary + Bonus & Benefits - West London

Marketing Manager - Competitive Salary + Bonus & Benefits - West London Marketing Manager About the Job Marketing Manager - Competitive Salary + Bonus & Benefits - West London Reports to: Direct Reports: CEO Marketing Executive (Copywriting) Marketing Executive (Tender Management)

More information

Role Description dotnet and SharePoint Developer; Enterprise Systems Integration; IT & Business Systems; BBC Engineering.

Role Description dotnet and SharePoint Developer; Enterprise Systems Integration; IT & Business Systems; BBC Engineering. REPORTS TO / LINE MANAGER Intranet Development Lead RESPONSIBLE FOR DIVISION SUB DIVISION / DEPARTMENT TEAM No direct reports BBC Engineering IT & Business Systems > Enterprise Systems Integration Which

More information

Job description - Media Strategy and Planning Manager. Main purpose of job

Job description - Media Strategy and Planning Manager. Main purpose of job Job description - Media Strategy and Planning Manager Main purpose of job Design, develop and maintain a strategic, planned and proactive media approach across Alzheimer s Society, aligned to organisational

More information

To find out more about the role, please visit our website www.royalacademy.org.uk/careers

To find out more about the role, please visit our website www.royalacademy.org.uk/careers Director of Information Technology Operations Department Competitive The Royal Academy is in a period of significant transformation. As we approach our 250 th anniversary in 2018, major investments are

More information

Business Intelligence

Business Intelligence Business Intelligence What is it? Why do you need it? This white paper at a glance This whitepaper discusses Professional Advantage s approach to Business Intelligence. It also looks at the business value

More information

REMAN. Microsoft Dynamics NAV for Reman from Level Seven

REMAN. Microsoft Dynamics NAV for Reman from Level Seven REMAN Microsoft Dynamics NAV for Reman from Level Seven EAT. SLEEP. REMAN. It s what we do. MICROSOFT DYNAMICS NAV FOR REMAN ERP software specifically designed for remanufacturing businesses. Off-the-shelf

More information

Business Process Services: A Value-Based Approach to Process Improvement and Delivery

Business Process Services: A Value-Based Approach to Process Improvement and Delivery WHITE PAPER Business Process Services: A Value-Based Approach to Process Improvement and Delivery In this white paper, we examine how your business can be improved through business process services. Business

More information

Where have you been all my life? How the financial services industry can unlock the value in Big Data

Where have you been all my life? How the financial services industry can unlock the value in Big Data Where have you been all my life? How the financial services industry can unlock the value in Big Data Agenda Why should I care? What is Big Data? Is Big Data for me? What will it take? PwC Slide 1 The

More information

Ten Steps to CRM Success. A Customer Relationship Management White Paper

Ten Steps to CRM Success. A Customer Relationship Management White Paper A Customer Relationship Management White Paper 10 Steps to CRM Success i Table of Contents Step1: It s all About the Customer... 1 Who Are Your Customers?... 1 Define Customer Attributes... 1 Step 2: Build

More information

DELIVERING EXCEPTIONAL CUSTOMER CARE

DELIVERING EXCEPTIONAL CUSTOMER CARE REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing

More information

Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions

Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions Website (Digital) & Mobile Optimisation 10 April 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 3 Our Approach... 4 Service Management... 5 Pricing... 5 Ordering

More information

Transform the economics of IT, unlock the business value Managed Services

Transform the economics of IT, unlock the business value Managed Services Transform the economics of IT, unlock the business value "Avanade has become a trusted partner. They understand our business and they continue to offer advice and solutions that keep our systems in tune

More information

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization 1/22 As a part of Qlik Consulting, works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics journey. Qlik Advisory 2/22

More information