PWS CSA Annex B1. Appendix A.1 Detailed Output Definitions - PWS Outputs

Transcription

1 PWS CSA Annex B1 Appendix A.1 Detailed Output Definitions - PWS Outputs 1a - High Impact weather forecast service - UK Requirement - To enable the UK public and emergency responders to take appropriate mitigating action to minimise the adverse impact of weather events. Product/Service Delivery Method Principal Users National Severe Weather Warning Service - Warnings PWS Script Forecasts A text and graphical based service highlighting likelihood and impact of severe weather issued up to 5 days ahead: Warnings normally issued out to 24 hours Alerts normally issued greater than 24 hours out to 5 days warnings/alerts issued for the following weather type; o wind, o snow, o rain, o fog o ice Warnings/alerts allocated colour (yellow, amber or red), dependent on likelihood and potential impact Yellow warnings/alerts are pulled from Met Office website and other channels Amber and red warnings/alerts are also pushed by fax, sms and General weather forecast, of length 65 to 140 words depending on the weather situation, for the following regions of the UK: UK 6 Scottish regions Northern Ireland Wales 8 English regions For each area the forecast should: Provide a general forecast Out to 2359 on day-2, with a TREND for day-3 to day-5 Contain a headline Include maximum and minimum temperatures for first 36 hours (except UK Mobile Optimised Web SMS RSS alert Twitter Weather Widget Desktop Widget iphone app Android app iphone app Android app Mobile app Blue light services (Home Office) Emergency planners (Dept. Communities and Local Gov.) Resilience fora (Cabinet Office) Environment Agency Highways Agency Department of Health MOD Scottish Government Welsh Assembly Northern Ireland Office

2 Forecast) Include max gust speed where significant (in mph, but descriptive in TREND period) Weather detail to include county/topographic variation where meaningful Script(s) to be consistent with detail of any warnings in force Forecasts issued twice per day (0400 & 1600 local time), but updated when and as often as required against a set of criteria (these are to be agreed) Separate 100-word forecasts are required for UK only issued daily at 0700 and 1945 local time Weather forecast information for the UK mountain areas of Peak District, Lake District, Snowdonia, Yorkshire Dales and Brecon Beacons and the West and East Highlands issued twice daily For each area the forecast should cover: Mountain Weather Forecasts For day one: Overview Risk of occurrence of a selection of hazards Weather symbol summary for 3 hourly slots Probability of precipitation For day 1 and day two a detailed forecast covering: Weather Visibility Hill Fog Maximum winds above 600m East and West Highlands, 500m Lake District and Snowdonia and 400m Brecon Beacons and Peak District (800m Brecon Beacons) Yorkshire Dales Temperature at valley and 900m levels (800m Brecon Beacons) Freezing level The latest pressure chart An NPA information freeform text box containing (optional) information added by the National Parks Authority Weather Widget (mountain) Mobile app Smarter Weather Outlook text for days three to five National Parks A twenty word forecast will be issued for each National Park and the Mourne - 2 -

3 Forecasts mountains in Northern Ireland The forecast will cover wind, weather and temperature Issued twice daily Forecast of specific weather parameters to support assessment of avalanche risk by Scottish Avalanche Information Service across winter climbing and skiing areas in the Scottish mountains. Avalanche Weather Service Forecast A forecast for tonight and tomorrow relative to the day of issue is prepared daily. The forecast specifically assesses precipitation (type and amount); wind speed and direction; height of freezing level; height of wet bulb freezing level. For tomorrow only forecast of temperature at summit height at 1200UTC and also maximum temperature at summit is required. A brief general situation is required. Forecast is required for each of five mountain areas SAIS The avalanche forecasts generated by SAIS are made available to the general public Actual temperatures; maximum, minimum and midday temperature are required for three locations. Weather Report Transmission by fax to a distribution list supplied by the customer prior to the start of each winter season (season is normally mid-december to mid-april each year) Used to provide a statement or commentary about the present or expected weather for the public and media: Used when significant weather is present or expected imminently over the UK If a UK flash warning is in force this would be classed as significant but does not automatically require a Weather Report statement to be made May be used to highlight a significant change to the weather even though it is not severe such as the onset of a cold spell when mild or a wet spell Nowcasting is updated as required by the weather situation and is at the discretion of the Operations Centre or Press Officer The message is actively managed at all times to ensure relevance CO (Cabinet Office) UK Further Outlooks UK area forecasts for days 6 to 15 and days 16 to 30. The forecasts are based on weather types, such as windy, mild, wet, rather than on specific values. They also highlight extreme or severe weather events for specific regions of the UK if expected. Mobile app iphone app Android app CO (Cabinet Office) - 3 -

4 PWS Advisors The regionally based PWS Advisors provide advice to appropriate public authorities, in cases presenting significant risk to life, property or infrastructure. They have a role in the following areas: Giving meteorological guidance on impacts with emergency responders when a weather event is severe enough `that the weather itself is the hazard to be managed, for example extensive strong winds causing transport and energy supply disruption or heavy rainfall causing flooding Giving meteorological guidance on impacts with emergency responders when the hazard to be managed is not directly weather-initiated but weather plays a part in the management of the incident, for example management of a Chemical, Biological, Radiological or Nuclear (CBRN) incident Developing and regionalising risk assessments by inputting meteorological data and assessing other risks, where weather has an influence Involvement in exercises creating severe weather scenarios, providing advice, role playing Providing meteorological input to meetings involving the emergency planning community Raising awareness of the capabilities of the Met Office and this includes involving Senior Staff during high impact weather events in portraying the message and involving other Met Office scientist and Press Office staff as required In person Local Government Central Government Emergency Services An up-to-date list of PWS Advisor contacts is available at the Met Office Hazard Manager A set of products are made available on the Met Office web portal Hazard Manager for the exclusive use of the response community during periods impacted by severe weather or environmental hazards. The products currently made available are: Graphical visualisations on a zoom-able map of the UK showing the following layers: o Precipitation type o Rate of rainfall o Temperature o Pressure o Wind speed and direction o Satellite (Infra-red and visual) o Rainfall radar o Lightning o Rainfall totals NSWWS Event specific content provided on request Emergency Services - 4 -

5 Customer Enquiry Service The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other enquiries about the weather, climate or Met Office Access by Twitter Customer Feedback Service The Met Office receives feedback, which may be in the form of a complaint, a compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback Letter All PWS customers including Current Weather data In support of the UK weather forecast information a selection of current weather data is supplied, enabling users to be informed on actual current weather conditions and to verify a snapshot of the current forecast. This data are in various forms including: pictorial, graphical, numerical & text Data content may vary but will include: Satellite data Radar data Land Observations Weather Gadgets Android app Desktop widget Mobile app Smarter Weather - 5 -

6 1b - High impact weather forecast service global Requirement - To provide advice where high impact weather events are expected to affect a large number of UK citizens, and in the aftermath of global environmental disasters where weather is a significant factor for UK citizens engaged in relief operations Product/Service Delivery Method Principal Users These are incident-driven global forecasts, issued in advance of, and/or aftermath of very high impact environmental events (e.g. hurricane, earthquake, tsunami etc.) covering the period 0 5 days A key element of this service is global monitoring. The Duty Chief Forecaster (Operations Centre) maintains a watching brief for weather events that may be a factor in major occurrences or disasters The Duty Chief Forecaster decides if a forecast event is significant enough to require further action. (e.g. to provide advice where high impact weather events Global Incident are expected to affect a large number of UK citizens and in the aftermath of Forecasts environmental disasters where weather is a significant factor for UK citizens In person engaged in relief operations) Forecasts are issued to and in conjunction with the FCO & DfID. Requests for assistance from other National Meteorological and Hydrological Services following a high impact weather event are passed to and considered by the Duty Deputy Chief Forecaster, with advice from Manager International Relations, and action plan triggered as appropriate FCO (Foreign and Commonwealth Office) DFID (Department For International Development) Meteoalarm Weather Report In collaboration with other European Met. Services, the Met Office contributes to a EUMETNET Weather Warning Service. This service delivers a series of country- and area-specific warning alerts, using the "traffic light" principal. Each country supplies warnings for a set of weather element thresholds for the following elements as appropriate: Wind Rain Snow Ice Fog Used to provide a statement or commentary about the present or expected weather for the public and media: Used when significant weather is present or expected imminently over a world event of special interest to the UK public is occurring such as a Caribbean Hurricane Weather Reports are updated as required by the weather situation, updates are at the discretion of the Operations Centre Nowcasting Forecaster or Press Officer As above FCO (Foreign and Commonwealth Office) DFID (Department For International Development) CO (Cabinet Office) - 6 -

7 Support for Local Warning Delivery Customer Enquiry Service Customer Feedback Service Current Weather Data Support given to support National Met. Services in developing countries where there are a high number of British visitors and /or of high UK strategic significance (as advised by FCO) to ensure warnings of severe weather are available and communicated locally: Support provided in many countries including Commonwealth countries, Africa and small island states Support includes Severe Weather Forecasting, African Limited Area Model, training, communication and media systems The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other enquiries about the weather, climate or Met Office The Met Office receives feedback, which may be in the form of a complaint, a compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback In support of the global weather forecast information a selection of current weather data is supplied, enabling users to be informed on actual current weather conditions and to verify a snapshot of the current forecast. This data are in various forms including pictorial, graphical, numerical & text Data content may vary but will include: Satellite data Radar data Land Observations In person Access by Twitter Letter FCO DFID Media All PWS customers including - 7 -

8 2a - Site-specific weather forecast service UK Requirement - To enable the general public to take informed decisions regarding what to do and when and how to do it. Information provided may be related to the public sector business planning process to ensure safe environment for the general pubic for work and for specific public events Product/Service Delivery Method Principal Users A general weather forecast for agreed period in text format. UK Event Forecasts The forecast will be triggered by a UK planned event that has a significant impact for the UK public. Planned events are generally determined in advance with the list of events for which a forecast is required being drawn up by Met Office PWS Team. The forecast should include weather elements appropriate to said event, including: Wind (surface and at height if required) Precipitation Cloud cover Visibility (if appropriate) Temperature DCLG (Dept. Communities Local Gov.) DCMS (Department for Culture, Media and Sport) Scottish Government Welsh Assembly Northern Ireland Office Single Site Forecasts An automated datafeed of site 5-day location forecasts for approximately 5000 locations around the UK that represent the major urban centres, optionally available in Welsh and Gaelic, providing forecasts of: 3 hourly wind direction out to 5 days 3 hourly wind speed out to 5 days 3 hourly wind gusts out to 5 days 3 hourly relative humidity 3 hourly visibility out to 5 days 3 hourly temperature out to 5 days, 3 hourly feels like temperature 3 hourly weather symbol out to 5 days 3 hourly probabilistic precipitation forecasts Days 1 to 5 probabilistic temperature forecasts Mobile Optimised Web Weather Widget Desktop Widget iphone app Android app General public All content available on web, a subset of content available from other channels Customer Enquiry Service The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other Access by Twitter

9 enquiries about the weather, climate or Met Office - 9 -

10 Customer Feedback Service The Met Office receives feedback, which may be in the form of a complaint, a compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback Letter All PWS customers including 2b - Site-specific weather forecast service global Requirement - To enable the general public and Public Sector Partners to take informed decisions regarding what to do, and when and how to do it. Decisions may be related to public sector business planning process to ensure safe environment for the general pubic for overseas journeys and specific events. Product/Service Delivery Method Principal Users An automated data feed of site specific 5-day forecasts for a minimum of 4000 locations around the world that represent the major destinations for UK citizens travelling overseas on the Met Office web site. This provides a forecast of: Single Site Forecasts 3 hourly wind direction out to 5 days 3 hourly wind speed out to 5 days 3 hourly visibility out to 5 days 3 hourly temperature out to 5 days, 3 hourly feels like temperature 3 hourly weather symbol out to 5 days 3 hourly probabilistic precipitation forecasts 3 hourly relative humidity out to 5 days Ftp FCO (Foreign and Commonwealth Office) DFID (Department For International Development) Customer Enquiry Service In addition a link to WMO web site provides site specific forecast for towns and cities across the globe. The forecasts are produced by the local National Met. Services and made available through the World Meteorological Organisation The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other enquiries about the weather, climate or Met Office Access by Twitter Customer The Met Office receives feedback, which may be in the form of a complaint, a All PWS customers including

11 Feedback Service compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback Letter 3 - Pollution forecast service Global Requirement - To enable public sector partners to provide information to UK citizens in the UK and abroad following the event of a pollution incident. Product/Service Delivery Method Principal Users These are incident-driven global forecasts, issued in advance of, and/or aftermath of high impact pollution events when demand from public sector partners to provide information to the public is anticipated. A key element of this service is global monitoring. The Duty Chief Forecaster (Operations Centre) maintains a watching brief for weather events that may be a factor in major occurrences or disasters Global Pollution The Duty Chief Forecaster decides if a forecast event is significant enough to Central Government Response Service - require further action. (e.g. to provide advice where there has been a volcanic or including FCO (Foreign and monitoring and super-volcanic eruption) Commonwealth Office) advice Forecasts are issued to and in conjunction with public sector partners including the FCO Emergency Services Requests for assistance from other National Meteorological and Hydrological Services following an incident are passed to and considered by the Duty Deputy Chief Forecaster, with advice from Manager International Relations, and action plan triggered as appropriate PWS Advisors The regionally based PWS Advisors provide advice to appropriate public authorities, in cases presenting significant risk to life, property or infrastructure. They have a role in the following areas: Giving meteorological guidance on impacts with emergency responders when a weather event is severe enough `that the weather itself is the hazard to be managed, for example extensive strong winds causing transport and energy supply disruption or heavy rainfall causing flooding Giving meteorological guidance on impacts with emergency responders when the hazard to be managed is not directly weather-initiated but weather plays a part in the management of the incident, for example management of a Chemical, Biological, Radiological or Nuclear (CBRN) incident In person Local Government Central Government Emergency Services An up-to-date list of PWS Advisor contacts is available at the Met Office

12 Developing and regionalising risk assessments by inputting meteorological data and assessing other risks, where weather has an influence Involvement in exercises creating severe weather scenarios, providing advice, role playing Providing meteorological input to meetings involving the emergency planning community Raising awareness of the capabilities of the Met Office and this includes involving Senior Staff during high impact weather events in portraying the message and involving other Met Office scientist and Press Office staff as required Customer Enquiry Service The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other enquiries about the weather, climate or Met Office Access by Twitter Customer Feedback Service The Met Office receives feedback, which may be in the form of a complaint, a compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback Letter All PWS customers including

13 4a - Long term forecast service Europe (including UK) Requirement - To help the public, and public sector users on behalf of the public, anticipate and plan for variations of the weather from the seasonal norms Product/Service Delivery Method Principal Users A forecast for Europe (including the UK) will be produced monthly and published within the science domain of the Met Office website. Each forecast will contain: A guide on how to use seasonal forecasting Global and European temperature and rainfall maps for the next 3 months, Long term forecast updated at the end of each month. for Europe An assessment/view of the Global and European forecast. This may include (including UK) probability information for the UK when relevant, accepting that there will be cases when it is not possible to provide information above the European scale. Climatology information PWS Advisors Forecast Verification Customer Enquiry Service The regionally based PWS Advisors provide advice to appropriate public authorities, in cases presenting significant risk to life, property or infrastructure. They have a role in the following areas: Giving meteorological guidance on impacts with emergency responders when a weather event is severe enough `that the weather itself is the hazard to be managed, for example extensive strong winds causing transport and energy supply disruption or heavy rainfall causing flooding Giving meteorological guidance on impacts with emergency responders when the hazard to be managed is not directly weather-initiated but weather plays a part in the management of the incident, for example management of a Chemical, Biological, Radiological or Nuclear (CBRN) incident Developing and regionalising risk assessments by inputting meteorological data and assessing other risks, where weather has an influence Involvement in exercises creating severe weather scenarios, providing advice, role playing Providing meteorological input to meetings involving the emergency planning community Raising awareness of the capabilities of the Met Office and this includes involving Senior Staff during high impact weather events in portraying the message and involving other Met Office scientist and Press Office staff as required In person A qualitative analysis of long term forecasts will be made available to the general public As above The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public Access by Department of Health Cabinet Office Defra Local Government Central Government Emergency Services An up-to-date list of PWS Advisor contacts is available at the Met Office

14 This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other enquiries about the weather, climate or Met Office Twitter Customer Feedback The Met Office receives feedback, which may be in the form of a complaint, a compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback Letter All PWS customers including

15 4b - Long term forecast service Global Requirement To provide advice to support activities for UK citizens overseas and involved in humanitarian activities and relief Product/Service Delivery Method Principal Users Global long term Text and graphics based forecast on a regional basis, including information on As above Forecasts - general temperature and precipitation trends, covering the period 0 6 months Hurricane season forecast PWS Advisors Text forecast issued annually around the start of the Atlantic hurricane season, providing information on the frequency of hurricanes anticipated in the coming season The regionally based PWS Advisors provide advice to appropriate public authorities, in cases presenting significant risk to life, property or infrastructure. They have a role in the following areas: Giving meteorological guidance on impacts with emergency responders when a weather event is severe enough `that the weather itself is the hazard to be managed, for example extensive strong winds causing transport and energy supply disruption or heavy rainfall causing flooding Giving meteorological guidance on impacts with emergency responders when the hazard to be managed is not directly weather-initiated but weather plays a part in the management of the incident, for example management of a Chemical, Biological, Radiological or Nuclear (CBRN) incident Developing and regionalising risk assessments by inputting meteorological data and assessing other risks, where weather has an influence Involvement in exercises creating severe weather scenarios, providing advice, role playing Providing meteorological input to meetings involving the emergency planning community Raising awareness of the capabilities of the Met Office and this includes involving Senior Staff during high impact weather events in portraying the message and involving other Met Office scientist and Press Office staff as required News release In person FCO (Foreign and Commonwealth Office) DFID (Department For International Development) Local Government Central Government Emergency Services An up-to-date list of PWS Advisor contacts is available at the Met Office Customer Enquiry Service The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other Access by

16 enquiries about the weather, climate or Met Office Customer Feedback The Met Office receives feedback, which may be in the form of a complaint, a compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback Letter All PWS customers including

17 5 - Climatological record service UK Requirement - To provide the general public and Public Sector Partners with access to an up-to-date and authoritative source of weather observations and basic climate information for the UK. This should include climate information relating to current weather events (e.g. weather extremes at a given location or record-breaking monthly/seasonal/ annual values or new evidence of a change in climate). Product/Service Delivery Method Principal Users This provides data to other National Met. Services, private sector weather services and academia as appropriate to fulfil WMO obligations, UK and EU legislation and in support of research collaboration. The UK Observational Database includes: UK Observation Surface Synoptic - capturing data required for real time land/marine surface Database Climate - land/marine surface data received in both real/slow time General Public Upper Air - data elements collected at any level above/below the land/sea surface Rainfall - specific data elements associated with precipitation A detailed description of the requirements for the UK observations, which are input into the database, can be found in the Observations Programme Operating Plan UK Climatological Products These are routine, timely statistics for daily, monthly, seasonal, annual and long term (e.g. 30 year) timescales for the UK, and for regions, counties and individual weather stations. These statistics will be based on a stable principal climate network, to ensure that changes in key parameters are a function of the climate changing and not the changing location or form of measurement. UK Climatological Products include: Monthly Diary of Weather Derived climate products series & summaries Derived climate products averages Noteworthy weather & extremes National and regional climate descriptions Climate data and charts for publication by The Royal Meteorological Society As above As above PWS Advisors The regionally based PWS Advisors provide advice to appropriate public authorities, in cases presenting significant risk to life, property or infrastructure. They have a role in the following areas: Giving meteorological guidance on impacts with emergency responders when a weather event is severe enough `that the weather itself is the hazard to be managed, for example extensive strong winds causing transport and energy supply disruption or heavy rainfall causing flooding Giving meteorological guidance on impacts with emergency responders when the hazard to be managed is not directly weather-initiated but weather plays a part in the management of the incident, for example management of a Chemical, Biological, Radiological or Nuclear (CBRN) incident In person Local Government Central Government Emergency Services An up-to-date list of PWS Advisor contacts is available at the Met Office

18 Developing and regionalising risk assessments by inputting meteorological data and assessing other risks, where weather has an influence Involvement in exercises creating severe weather scenarios, providing advice, role playing Providing meteorological input to meetings involving the emergency planning community Raising awareness of the capabilities of the Met Office and this includes involving Senior Staff during high impact weather events in portraying the message and involving other Met Office scientist and Press Office staff as required Customer Enquiry Service The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other enquiries about the weather, climate or Met Office Access by Twitter Media Customer Feedback Service The Met Office receives feedback, which may be in the form of a complaint, a compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback Letter All PWS customers including

19 6 Meteorological Library and Archive Service A comprehensive meteorological library and archive service available to anyone with an interest in the weather or climate and an approved place of deposit for meteorological information under the public records Act (1958). Requirement - To enable the general public to research the UK s weather and climatology and to access information that helps the public to understand the science and history of meteorology. There is also a legal requirement handed down to the Public Weather Service from the Lord Chancellor s office to archive meteorological data on behalf of the UK Public. Product/Service Delivery Method Principal Users The Library holds material covering meteorology, climatology and related subjects such as fluid dynamics, physical oceanography and hydrometeorology. The collection includes: Journals Books Conference proceedings In person Reports and documents from international meteorological organisations Office for Constitutional National Met. Daily Weather Summaries from 01/07/1869 to the present and other published Affairs Library weather data Scottish Government Letter Images (digital images, slides and photographs, illustrating aspects of Northern Ireland Office meteorology) Welsh Assembly Artefacts relating to meteorology and the work of the Met Office The Library will be open to the public during opening hours as published on the Met Office website UK National Archive holdings cover original paper records and include: Meteorological Registers of meteorological observations Archive Working charts from the Met Office s Operations Centre Marine weather logbooks World-wide records from both merchant and some Royal Navy ships Climatological returns dating back to 1855, these cover temperature, wind, rainfall, solar radiation, snow and sunshine for each site Autographic records - continuous records of temperature, wind, rainfall, etc., are held for varying periods on some stations Upper-air data from radiosonde and pilot-balloon ascents Historic meteorological literature, held on behalf of the Royal Meteorological Society Various non-technical documents such as private weather diaries, papers and pictures relating to meteorology Archive materials will be available to public visitors (subject to any Data Protection or other legal restrictions) during opening hours as published on the Met Office website As above As above

20 Library and Archive Services and also available via /letter/web These will include: Access to the library s collections via lending services and electronic provision of information A prompt and responsive Library and Archive Enquiry Service for the general public, providing information on matters relating to meteorology and climatology, and provision and interpretation of charts and data Timely provision of Public Record archive data (from National Meteorological Archive and UK Observations database) to the general public, as required by Freedom of Information legislation As above As above Customer Enquiry Service The Met Office Customer Enquiry Service is delivered through a customer centre which is available to all members of the general public This centre operates on a 24x7 basis through the year When National Severe Weather Warnings are issued the customer centre respond to enquiries on this service as requested The customer centre advises the public on current weather forecasts and other enquiries about the weather, climate or Met Office Access by Twitter Customer Feedback Service The Met Office receives feedback, which may be in the form of a complaint, a compliment or a comment on a service provided by the Met Office. A dedicated Customer Feedback Manager (CFM) responds to this feedback where appropriate. The outputs for the CFM are: Appropriate response to feedback addressed to the Met Office Customer Centre and other areas of the business Statistical reports on feedback In person Letter