TPP Date: July, 2012 Product: ShoreTel Ruckus Wireless System version: ShoreTel 13.x

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1 I n n o v a t i o n N e t w o r k A p p N o t e TPP Date: July, 2012 Product: ShoreTel Ruckus Wireless System version: ShoreTel 13.x Abstract Ruckus Wireless offers Wi-Fi infrastructure to businesses. This infrastructure extends ShoreTel s VoIP reach beyond the wired environment. The Ruckus infrastructure allows customers to use Voice over Wi-Fi phones while maintaining superb voice quality over the RF channel, even in the presence of other data traffic. The patented adaptive antenna array (BeamFlex TM ) and Quality of Service (QoS) (SmartCast TM ) technologies of Ruckus further offer a significant increase in Wi-Fi range, reliability and performance. Table of Contents Overview... 2 Features and Benefits... 2 Ruckus Wireless Overview and Contact... 2 Ruckus Wireless Product Information... 3 ZoneDirector ZoneFlex 7300 Series... 3 ZoneFlex Architecture Overview... 4 Requirements, Certification and Limitations... 5 Version Support... 5 Certification Testing Results Summary... 5 Table 1: Basic Test Cases... 5 Table 2: ShoreTel Mobility Router Test Cases... 5 Table 3: Extended Feature Test Cases... 7 Configuration Overview... 8 ShoreTel Configuration... 8 ShoreTel Mobility Router... 9 Ruckus Wireless Configuration and Troubleshooting ZoneDirector 1100 Series zonedirector ZoneDirector 3000 Series zonedirector ZoneFlex 9.1 AP User Guide zoneflex-release-9-1-ap-user-guide Ruckus Wireless Technical Support Document and Software Copyrights Trademarks Disclaimer Company Information ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is current with ShoreTel's published interfaces. The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will need to work directly with the Member to obtain support for their solution.

2 Overview This document describes the joint Ruckus-ShoreTel solution, particularly in areas that require coordination between the two platforms to ensure end-to-end interoperability. Features and Benefits - Allow customers to use certified VoIP over Wi-Fi phones - Extend the Wi-Fi coverage area from 2 to 4X using Ruckus BeamFlex technology - Ensure voice quality in the presence of other forms of traffic and in the presence of RF interference - Support large number (20) of voice clients per access point - Maintain high data throughput available for other applications - Very simple installation and maintenance Ruckus Wireless Overview and Contact Based in Sunnyvale, California, Ruckus Wireless is a next-generation Wi-Fi company credited with pioneering Smart Wi-Fi technology. Named a Technology Pioneer by the World Economic Forum, Ruckus Wireless was formed in 2004 at Sequoia Capital. The company designs, develops and markets industrial-strength wireless LAN systems for small-to-medium businesses and broadband operators that provide reliable distribution of delaysensitive multimedia content and services over standard technology. The holds 27 hardware and software patents surrounding the delivery of predictable wireless performance, extended range, RF signal controls and realtime adaptability to changing Wi-Fi environments. The company has raised approximately $51 million in financing from premier venture capital investors, consumer electronics companies and broadband operators. Ruckus Wireless is led by president and CEO Selina Lo. For more information, visit the company s Web site at RUCKUS WIRELESS SALES Ron Gill Sales Director, Americas rgill@ruckuswireless.com James Calderbank Sales Director, EMEA jcalderbank@ruckuswireless.com Lois Au VP of Sales, APAC louis.au@ruckuswireless.com RUCKUS WIRELESS TECHNICAL SUPPORT Jeanette Lee Technical Marketing, NA jlee@ruckuswireless.com Scott Reeves Technical Director, EMEA sreeves@ruckuswireless.com Hans Pang Senior Systems Engineer, APAC hpang@ruckuswireless.com RUCKUS WIRELESS CHANNEL CONTACT - 2 -

3 Steven Glapa Senior Director, Product Marketing and Channels Ruckus Wireless Product Information ZoneDirector 1100 Supporting from 6 to 50 ZoneFlex Smart Wi-Fi access points, the Ruckus ZoneDirector 1100 is the first centrally managed multimedia Wireless LAN (WLAN) solution controller developed specifically for small-to-medium businesses (SMBs). With the Ruckus ZoneFlex family of multimedia Wi-Fi access points, the ZoneDirector 1100 provides a complete, secure, robust and easily expandable WLAN solution at a low total cost of ownership. ZoneFlex 7300 Series The Ruckus ZoneFlex 7300 is family of Smart Wi-Fi n access points designed for midrange enterprise applications. The line includes a dual-band (2.4 / 5 GHz) access point (ZF7363) with three Ethernet ports and two single band (2.4GHz) models (ZF7343 and 7341). The 7343 supports three Ethernet ports while the 7341 supports a single Ethernet ports. All ZoneFlex 7300 series APs support standard 802.3af power over Ethernet. Unlike competitive APs, the ZoneFlex 7300 combines patented adaptive antenna array and automatic interference mitigation technologies to deliver consistent, predictable performance at extended ranges with 4dBi of signal gain and 10dB of interference rejection. ZoneFlex 7962 Designed for high-end enterprise environments, the Ruckus ZoneFlex 7962 is the industry s top performing dual band n access point, delivering ultra-high speed, reliable and long-range connectivity within challenging RF - 3 -

4 environments. Unlike competitive APs, the ZoneFlex 7962 combines a patented, dual-polarized adaptive antenna array and automatic interference mitigation technologies to deliver consistent, predictable performance at extended ranges with 10dBi of signal gain and 17dB of interference rejection. Architecture Overview Ruckus Wireless Wi-Fi infrastructure augments wired deployments without disrupting them. The ZoneFlex system is optimized for real-time multimedia transmissions providing adaptive Wi-Fi signaling, interference rejection and sophisticated quality of service mechanisms to ensure ideal voice quality. The ZoneFlex system uses patented heuristics to automatically identify, classify, queue and schedule latency-sensitive traffic. The only system to integrate an adaptive multi-element antenna array within each access point, the Ruckus ZoneFlex system provides four queues for each client device to ensure fairness and consistent performance

5 Requirements, Certification and Limitations The Ruckus Wireless infrastructure is a self-contained (appliance) system. To operate, it requires a standard networking environment that includes an Ethernet switch to plug into and Dynamic Host Configuration Protocol (DHCP) server to allocate addresses. Specific certifications required to operate in particular countries are available directly from Ruckus Wireless. Version Support ZoneDirector build 55 ShoreTel Release x Certification Testing Results Summary Table 1: Basic Test Cases ID Name Description Results 1.1 Initialization Successful bring-up from power-up to a state where clients can associate and pass traffic through the AP. 1.2 Reset Successful re-initialization of device after power loss 1.3 Verify correct voice Verify that voice settings match PBX TOS settings and classification voice traffic is assigned high priority 1.4 Place call Verify successful call placement with normal dialing to a variety of terminating phones Table 2: ShoreTel Mobility Router Test Cases ID Name Description Results 2.1 Make an outgoing call from the Mobile Device while on Mobile Device to WiFI. Verify that a call can be completed 2.2 Make an outgoing call using from the Mobile Device while on cell. Verify that the call can be completed. 2.3 Mobile Device to Local Make an outgoing call using from the Mobile Device Desk Phone while on cell. Verify that the call can be completed. 2.4 Receive an incoming call while the Mobile Device is on to Mobile Device WiFi. Verify that the call can be completed. 2.5 Receive an incoming call while the Mobile Device is on cell. Verify that the call can be completed

6 ID Name Description Results 2.6 Make a call while on WiFi. Exit the WiFi area and verify Mobile Device to call continuity from WiFi to cellular. 2.7 (roaming) Make a call while on cell. Enter into the WiFi area and verify call continuity from cellular to WiFi 2.8 to Mobile Device Receive a call while on WiFi. Exit the WiFi area and (roaming) verify call continuity from WiFi to cellular. 2.9 Receive a call while on cell. Enter into the WiFi area and verify call continuity from cellular to WiFi 2.10 Make a call to the Mobile Device using extension dialing One Number while the user is on cellular. Verify that the call is received while on cellular 2.11 Make a call to the Mobile Device using extension dialing while the user is on WiFi. Verify that the desk phone and cellular phone simultaneously ring From the Mobile Device on wifi, make an external call Calling Line ID out through the. Verify that the calling line ID appears to be the enterprise number From the Mobile Device on cellular, make an external call out through the. Verify that the calling line ID appears to be the enterprise number Call Forwarding From the Mobile Device preferences screen, enable call forward to endpoint. Make a call to the Mobile Device from. Verify that the call now arrives at the forwarded number Do Not Disturb From the Mobile Device, preference screen, enable DND. Make a call to the Mobile Device from. Verify that the call goes to voic Make call from to Mobile Device on Wifi. While Transfer to Desk the call is on WiFi, transfer the call to the desk phone (in the Options Menu). Verify that the call now can be taken from the desk phone and the cell phone line is no longer active Make call from to Mobile Device on cell. While the call is on cell, transfer the call to the desk phone (in the Options Menu). Verify that the call now can be taken from the desk phone and the cell phone line is no longer active While on a Wifi call ( handover), select mute. Mute Ensure that the line is now muted While on a cell call ( handover), select mute. Ensure that the line is now muted Mobile Device (wifi) to Put on hold, wait 10 sec, take off of hold 2.21 Mobile Device (cell) to Put on hold, wait 10 sec, take off of hold 2.22 to Mobile Device (wifi) Put on hold, wait 10 sec, take off of hold - 6 -

7 ID Name Description Results 2.23 to Mobile Device Put on hold, wait 10 sec, take off of hold (cell) 2.24 Mobile Device (wifi) to While on a WiFi call, transfer the call to another extension. Verify successful transfer of the call Mobile Device (cell) to While on a cell call, transfer the call to another extension. Verify successful transfer of the call to Mobile Device While on a WiFi call, transfer the call to another (wifi) extension. Verify successful transfer of the call to Mobile Device (cell) While on a cell call, transfer the call to another extension. Verify successful transfer of the call Call Swap 2.29 Mobile Device (wifi) to 2.30 Mobile Device (cell) to 2.31 to Mobile Device (wifi) 2.32 to Mobile Device (cell) 2.33 Ensure that two calls ( to Mobile Device and to Mobile Device) can be received on the Mobile Device while in wifi mode. On BlackBerry, calls may NOT be swapped between cellular and WiFi lines the cellular call must be completed in order to return to the WiFi call. While on a WiFi call,conference the call with another extension. Verify successful conference of the call. While on a cell call, conference the call with another extension. Verify successful conference of the call. While on a WiFi call, conference the call with another extension. Verify successful conference of the call. While on a cell call, conference the call with another extension. Verify successful conference of the call. Leave a voic for the Mobile Device using Ensure that voic may be retrieved using the short key. Retrieve voice mail while on wifi. Voice mail 2.36 Ensure that voic may be retrieved using the short key. Retrieve voice mail while on cell Leave voice mail for another extension while on wifi Leave voice mail for another extension while on cell Ensure that the voic icon appears when a voic Message Waiting Indicator has been left in the enterprise voice mailbox. Verify that the voic icon disappears after the voic has been retrieved. Table 3: Extended Feature Test Cases ID Name Description Notes 3.1 Call waiting Verify appropriate notification and successful connection of incoming call while busy with another party 3.2 Park Verify successful park and retrieval of connected call 3.3 Extended forward Verify extended call forwarding options busy forwarding, no-answer forwarding 3.5 Transfer blind Verify successful blind transfer of connected call 3.6 Transfer monitored Verify successful monitored transfer of connected call 3.7 Conference ad hoc Verify successful ad hoc conference of three parties - 7 -

8 Configuration Overview The steps to set up the ZoneFlex products are documented in the ZoneFlex Quick Start Guide (available online at They include: 1. Connect and discover the ZoneDirector (through UPnP on a PC or Bonjour on a MAC) 2. Follow the simple steps outlined using the simple Web wizard 3. Connect the ZoneFlex APs to your local area Ethernet network 4. Use your ZoneFlex WLAN You ll need a Windows XP/Service Pack 2-equipped PC with Sun Java Runtime Environment (v5 or later) installed on the administration PC, and a Web browser; either Internet Explorer (v6 or later) or Mozilla Firefox (v1.4 or later). You ll also need to know the IP address, netmask, gateway and Domain Name System (DNS) server addresses assigned to the ZoneDirector if it has a static network address. ShoreTel Configuration It is assumed that the ShoreTel IP PBX and the ShoreTel Mobility Router are configured and otherwise fully operational. To ensure interoperability, the TOS setting used to classify voice traffic should match between the ShoreTel IP PBX and the Ruckus networking infrastructure. The Wi-Fi alliance recommendations for Differentiated Services Code Point (DSCP) settings are: As seen from the table, for voice priority (AC_VO) the recommended DSCP setting is 0x38 or 0x30, which translate to a TOS setting of 0xE0 or 0xC0. Ruckus AP automatically classifies traffic with a TOS marking of 0xE0 or 0xC0 to voice queue, 0xA0 or 0x80 to video queue. Other values to data queue. If traffic is not TOS marked (i.e. TOS = 0), heuristic classification will attempt to automatically classify the traffic by its patterns

9 TOS is configured on the ShoreTel IP PBX through the ShoreWare Director, navigate to Administration > Call Control > Options, as illustrated below. Since the numbers are in decimal, the TOS should be configured for 192 or 224. ShoreTel Mobility Router The ShoreTel Mobility Router (SMR) connects to the ShoreTel IP PBX using both line-side mode (for internal WiFi calls) and trunk-side mode (for cell calls via the SMR enterprise access and handover numbers). Features that this topology supports include short number dialing, automatic, (sub-100 msec) handover between WiFi and cellular networks, call forwarding, three-way conferencing, music on hold, RoamAnywhere Dual PersonaTM, Secure Remote Voice, Secure Enterprise Services, remote over-the-air provisioning, simultaneous ring of the desk phone and dual-mode devices. Additionally the SMR registers to the ShoreGear switch on the SIP line side as a SIP Extension on behalf of each of the mobile users. Note: Refer to the ShoreTel Mobility Router Solution Platform Supportability Guide for more information on supported handsets

10 Ruckus Wireless Configuration and Troubleshooting Release Notes and User Guides are available online at: ZoneDirector 1100 Series ZoneDirector 3000 Series ZoneFlex 9.1 AP User Guide ZoneFlex n Access Point ZoneFlex n Access Point Ruckus Wireless Technical Support Self-support via the Ruckus Support Web is at This site contains a comprehensive set of information including product manuals, technical documents and software updates. Technical support from a Ruckus Technical Support Engineer is available via phone or . Telephone Support is provided to customers who have purchased any of the Ruckus Support packages. Support contact information: Region Telephone No. Address Worldwide support@ruckuswireless.com Document and Software Copyrights Copyright by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel Communications, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to typographical, arithmetic or listing errors. Trademarks The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in the

11 United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Disclaimer ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is current with ShoreTel's published interfaces. The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will need to work directly with the Member to obtain support for their solution. Company Information ShoreTel, Inc. 960 Stewart Drive Sunnyvale, California USA fax