Xerox Healthcare. Lynn Blodgett November 12, 2013

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Ella Osborne
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1 Xerox Healthcare Lynn Blodgett November 12, 2013

2 US Healthcare BPO and ITO Segments Are Attractive, Fast Growing Markets Healthcare BPO Market (in billions) CAGR 9.9% Healthcare ITO Market (in billions) CAGR 5.6% $16.5 $24.0 $22.9 $ Source: Internal market size analysis

9% Healthcare ITO Market (in billions) 12-16 CAGR 5.6% $16.5 $24.

3 $2B+ Healthcare Services Business Govt Health Medicaid Administration Health Insurance Exchanges Pharmacy Benefit Management Health Information Exchanges % Total ~40% 40% 13 Growth Above 13 Margin Low, with improvement opportunity Drivers New offerings, contract ramp and platform roll-out pressured margin in 2013 Payer Business Process Outsourcing Business Communications Services Call Center and Cost Recovery Solutions 36% Above In-line with BPO Strong BPO platform base, well positioned to expand offerings Provider (incl ITO & Consulting) ITO platforms, including Pharma Consulting Solutions for EMR and Financial Systems, including Buck Healthcare Analytics for Care and Quality Learning Management Solutions 24% In-line with BPO Above Higher level of software and consulting drive higher margin Employer Private Exchange solutions Emerging Opportunity Healthcare is a catalyst for Services revenue growth and margin expansion 3

and Cost Recovery Solutions 36% Above In-line with BPO Strong BPO platform base, well positioned to expand offerings Provider (incl ITO & Consulting) ITO platforms, including Pharma Consulting

4 Affordable Care Act: Primary Components Xerox is uniquely positioned to support adoption by States, Insurers, Providers and Employers Access to Coverage and Care Medicaid Expansion New Insurance Regulations/Employer Penalties Health Insurance Exchanges Outreach Cost Containment, Avoidance, Payment and Delivery Reform Bundled Payment and Value-Based Purchasing Greater Fraud, Waste & Abuse Measures Quality/Outcome Reporting Public Health Public Health Trust Fund Preventive Care Coverage Wellness Programs Eligibility 4

Outreach Cost Containment, Avoidance, Payment and Delivery Reform Bundled Payment and Value-Based Purchasing Greater Fraud, Waste

5 Our Services Align to Industry Priorities Xerox Solutions Shift to Individual Consumer Model Changing Payment and Risk Model Medicaid Management Information System (MMIS) platform to support increased eligibility BPO platforms to support customer enrollments Public Healthcare Exchange (HIX) and Private Exchanges BPO and technology solutions Communications services and platforms Managed Care payment consulting and performance measurement Recovery services and fraud, waste and abuse analytics Provider credit balances BPO platforms to reduce operational cost Increasing Care and Quality Measurement Midas+ analytics platform to measure quality of provider care Care Quality Services (CQS) for population management Healthcare Consulting covering EHR, ERP, Meaningful Use, ICD-10, etc. 5

Care payment consulting and performance measurement Recovery services and fraud, waste and abuse analytics Provider credit balances BPO platforms to reduce operational cost Increasing Care and

6 Investing in Innovation, Acquiring New Capabilities Platforms Medicaid Management Information System platform Organic Innovation Analytics Fraud, Waste & Abuse Managed Care Analytics Digital Care Coordinator Consumer Engagement Multi-channel communication and medication adherence Business Process Management Crowdsourcing for Data Management, Content Management, Analysis/Research, and Annotation TMS Health (2010) Provides customer education, product sales and marketing, and clinical trial solutions for pharmaceutical companies M&A Credence Health (2011) Develops software that analyzes patient data to assist health providers improve quality of care and compliance The Breakaway Group (2011) Offers training and tools to help healthcare professionals accelerate their adoption of Electronic Medical Records (EMR) LearnSomething (2013) Provider of Digital Education Solutions to Food and Drug Retailers 6

Annotation TMS Health (2010) Provides customer education, product sales and marketing, and clinical trial solutions for pharmaceutical companies M&A Credence Health (2011) Develops software that

7 Key Takeaways $2B+ business with above growth and margin expansion opportunity Well positioned to benefit from market trends government, payers, providers and employers Offerings built on differentiated platforms and broad BPO delivery capabilities Investing in innovation and focused acquisitions to further enhance market position 7

employers Offerings built on differentiated platforms and broad BPO delivery

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