LiveVault Disaster Recovery Guide. Version 7.60 Document Revision 0 25 June 2012

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1 LiveVault Disaster Recovery Guide Version 7.60 Document Revision 0 25 June 2012

2 Copyright Notice Notice This documentation is a proprietary product of Autonomy and is protected by copyright laws and international treaty. Information in this documentation is subject to change without notice and does not represent a commitment on the part of Autonomy. While reasonable efforts have been made to ensure the accuracy of the information contained herein, Autonomy assumes no liability for errors or omissions. No liability is assumed for direct, incidental, or consequential damages resulting from the use of the information contained in this documentation. The copyrighted software that accompanies this documentation is licensed to the End User for use only in strict accordance with the End User License Agreement, which the Licensee should read carefully before commencing use of the software. No part of this publication may be reproduced, transmitted, stored in a retrieval system, nor translated into any human or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of the copyright owner. This documentation may use fictitious names for purposes of demonstration; references to actual persons, companies, or organizations are strictly coincidental. Trademarks and Copyrights Copyright 2012 Autonomy Corporation plc and all its affiliates. All rights reserved. Audit Center, Autonomy Consolidated Archive, Autonomy Express Search, Autonomy imanage ConflictsManager, Autonomy imanage RecordsManager, Autonomy Interaction Control Element (ICE), Autonomy Message Manager, Autonomy Notification Server, Autonomy Records Manager, Autonomy Windows Extension, Connected Backup, DeskSite, Digital Safe, Digital Supervisor, EAS On-Demand, EAS, Enterprise Archive Solution, FileShare, FileSite, imanage WorkSite MP, imanage WorkSite, imanage, Introspect, LiveVault, Meridio, OffSite, Scrittura, WorkDocs, WorkPortal, WorkRoute, WorkSite MP, WorkSite, WorkTeam, Zantaz, and all related titles and logos are trademarks of Autonomy Corporation plc and its affiliates. Microsoft is a registered trademark, and MS-DOS, Windows, Windows 95, Windows NT, SharePoint, and other Microsoft products referenced herein are trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group. AvantGo is a trademark of AvantGo, Inc. Epicentric Foundation Server is a trademark of Epicentric, Inc. Documentum and eroom are trademarks of Documentum, a division of EMC Corp. FileNet is a trademark of FileNet Corporation. Lotus Notes is a trademark of Lotus Development Corporation. mysap Enterprise Portal is a trademark of SAP AG. Oracle is a trademark of Oracle Corporation. Adobe is a trademark of Adobe Systems Incorporated. Novell is a trademark of Novell, Inc. Stellent is a trademark of Stellent, Inc. All other trademarks are the property of their respective owners. Notice to Government End Users If this product is acquired under the terms of a DoD contract: Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of Civilian agency contract: Use, reproduction or disclosure is subject to (a) through (d) and restrictions set forth in the accompanying end user agreement. Unpublished-rights reserved under the copyright laws of the United States. Autonomy, Inc., One Market Plaza, Spear Tower, Suite 1900, San Francisco, CA , US. Acknowledgements RSA Data Security, Inc. MD5 Message-Digest Algorithm; zlib general purpose compression library, Jean-loup Gailly and Mark Adler; Info-ZIP, more information at ftp://ftp.info-zip.org/pub/infozip/license.html; HTML-to-RTF Pro DLL SautinSoft. 31 May 2012

3 Contents About This Document... 7 Documentation Updates... 7 Related Documentation... 8 Conventions... 9 Notational Conventions... 9 Command-line Syntax Conventions...10 Notices...11 Autonomy Product References...12 Autonomy Customer Support...12 Contact Autonomy...13 Chapter 1 Prepare for Disaster Recovery Assumptions...16 Before You Begin...16 Terminology...17 What to Expect...17 Gather As-Built Configuration Information...18 Windows 2000 Server/Professional, or Windows Server 2003/ Microsoft Cluster Server (MSCS) Cluster Node...20 Disaster Recovery with EFS (Encrypting File System)...20 Recover a VMware Computer...20 Select the Correct Disaster Recovery Procedure...20 Chapter 2 Recover a Windows Server with DSRM Summary of steps...24 Detailed steps...24 LiveVault Disaster Recovery Guide 3

4 Contents Chapter 3 Recover an Exchange Server on Windows 2003 Computers Assumptions Summary of steps Detailed steps Complete the Recovery on Exchange 2007 CCR Configurations Chapter 4 Recover an Exchange Server on Windows 2008 computers Assumptions Summary of steps Detailed steps Complete the Recovery on Standalone Exchange Configurations Complete the Recovery on Exchange 2010 DAG Configurations Complete the Recovery on Exchange 2007 CCR Configurations Chapter 5 Recover a SQL Server with a SQL-aware policy Assumptions Summary of steps Detailed steps Post-restore considerations Chapter 6 Recover a Windows 2003 Small Business Server Assumptions Summary of steps Detailed steps Chapter 7 Recover a DPM server Summary of Steps Recovering your DPM server Synchronize a restored database in a changed environment LiveVault Disaster Recovery Guide

5 Contents Appendix A In-place Upgrade of Windows Appendix B Restore a domain controller Appendix C Authoritative System State restore LiveVault Disaster Recovery Guide 5

6 Contents 6 LiveVault Disaster Recovery Guide

7 About This Document This guide is for users who need to recover an entire computer that has failed. Documentation Updates Related Documentation Conventions Autonomy Product References Autonomy Customer Support Contact Autonomy Documentation Updates The information in this document is current as of LiveVault version The content was last modified 25 June You can retrieve the most current product documentation from Autonomy s Knowledge Base on the Customer Support Site. A document in the Knowledge Base displays a version number in its name, such as IDOL Server 7.5 Administration Guide. The version number applies to the product that the document describes. The document may also have a revision number in its name, such as IDOL Server 7.5 Administration Guide Revision 6. The revision number applies to the document and indicates that there were revisions to the document since its original release. It is recommended that you periodically check the Knowledge Base for revisions to documents for the products your enterprise is using. To access Autonomy documentation 1. Go to the Autonomy Customer Support site at https://customers.autonomy.com LiveVault Disaster Recovery Guide 7

8 About This Document 2. Click Login. 3. Enter the login credentials that were given to you, and then click Submit. The Knowledge Base Search page opens. 4. In the Search box, type a search term or phrase. To browse the Knowledge Base using a navigation tree only, leave the Search box empty. 5. Ensure the Documentation check box is selected. 6. Click Search. Documents that match the query display in a results list. 7. To refine the results list, select one or more of the categories in the Filter By pane. You can restrict results by Product Group. Filters the list by product suite or division. For example, you could retrieve documents related to the imanage, IDOL, Virage or KeyView product suites. Product. Filters the list by product. For example, you could retrieve documents related to IDOL Server, Virage Videologger, or KeyView Filter. Component. Filters the list by a product s components. For example, you could retrieve documents related to the Content or Category component in IDOL. Version. Filters the list by product or component version number. Type. Filters the list by document format. For example, you could retrieve documents in PDF or HTML format. Guides are typically provided in both PDF and HTML format. 8. To open a document, click its title in the results list. To download a PDF version of a guide, open the PDF version, click the Save icon in the PDF reader, and save the PDF to another location. Related Documentation The following documents provide more details about LiveVault: LiveVault Release Notes LiveVault Quick Start Guide LiveVault Environment Configuration Guide LiveVault Agent Distribution Guide LiveVault Disaster Recovery Guide 8 LiveVault Disaster Recovery Guide

9 Conventions LiveVault Appliance Build Guide LiveVault Appliance Setup and User Guide LiveVault Data Shuttle User s Guide LiveVault Media Restore Server Build Guide LiveVault MRS Request Guide for Partners LiveVault Web Services Programming Reference LiveVault Vault Build Guide: Multiple Volume Vaults LiveVault Vault Build Guide: Single Volume Vaults Conventions Notational Conventions The following conventions are used in this document. This guide uses the following conventions. Convention Bold Italics Usage User-interface elements such as a menu item or button. For example: Click Cancel to halt the operation. Document titles and new terms. For example: For more information, see the IDOL Server Administration Guide. An action command is a request, such as a query or indexing instruction, sent to IDOL Server. LiveVault Disaster Recovery Guide 9

10 About This Document Convention monospace font monospace bold Usage File names, paths, and code. For example: The FileSystemConnector.cfg file is installed in C:\Autonomy\FileSystemConnector\. Data typed by the user. For example: Type run at the command prompt. In the User Name field, type Admin. monospace italics Replaceable strings in file paths and code. For example: user UserName Command-line Syntax Conventions This guide uses the following command-line syntax conventions. Convention Usage [ optional ] Brackets describe optional syntax. For example: [ -create ] Bars indicate either or choices. For example: [ option1 ] [ option2 ] In this example, you must choose between option1 and option2. { required } Braces describe required syntax in which you have a choice and that at least one choice is required. For example: { [ option1 ] [ option2 ] } In this example, you must choose option1, option2, or both options. 10 LiveVault Disaster Recovery Guide

11 Conventions Convention required variable <variable> Usage Absence of braces or brackets indicates required syntax in which there is no choice; you must type the required syntax element. Italics specify items to be replaced by actual values. For example: -merge filename1 (In some documents, angle brackets are used to denote these items.)... Ellipses indicate repetition of the same pattern. For example: -merge filename1, filename2 [, filename3... ] where the ellipses specify, filename4, and so on. The use of punctuation such as single and double quotes, commas, periods indicates actual syntax; it is not part of the syntax definition. Notices This guide uses the following notices: CAUTION A caution indicates an action can result in the loss of data. IMPORTANT An important note provides information that is essential to completing a task. NOTE A note provides information that emphasizes or supplements important points of the main text. A note supplies information that may apply only in special cases for example, memory limitations, equipment configurations, or details that apply to specific versions of the software. LiveVault Disaster Recovery Guide 11

12 About This Document TIP A tip provides additional information that makes a task easier or more productive. Autonomy Product References This document references the following Autonomy products: LiveVault Software and Service Autonomy Customer Support Autonomy Customer Support provides prompt and accurate support to help you quickly and effectively resolve any issue you may encounter while using Autonomy products. Support services include access to the Customer Support Site (CSS) for online answers, expertise-based service by Autonomy support engineers, and software maintenance to ensure you have the most up-to-date technology. To access the Customer Support Site, go to https://customers.autonomy.com The Customer Support Site includes: Knowledge Base: The CSS contains an extensive library of end user documentation, FAQs, and technical articles that is easy to navigate and search. Case Center: The Case Center is a central location to create, monitor, and manage all your cases that are open with technical support. Download Center: Products and product updates can be downloaded and requested from the Download Center. Resource Center: Other helpful resources appropriate for your product. To contact Autonomy Customer Support by or phone, go to 12 LiveVault Disaster Recovery Guide

13 Contact Autonomy Contact Autonomy For general information about Autonomy, contact one of the following locations: Europe and Worldwide Telephone: +44 (0) Fax: +44 (0) Autonomy Corporation plc Cambridge Business Park Cowley Rd Cambridge CB4 0WZ United Kingdom North and South America Telephone: Fax: Autonomy, Inc. One Market Plaza Spear Tower, Suite 1900 San Francisco CA USA LiveVault Disaster Recovery Guide 13

14 About This Document 14 LiveVault Disaster Recovery Guide

15 CHAPTER 1 Prepare for Disaster Recovery To ensure that you can recover your computer, you must back up the computer's system state and all data on the computer, including the operating system and program files, with the exception of the specific files and directories that are excluded. For more information about excluded files, refer to the help topic Automatic and Recommended Backup Exclusions in the Web Management Portal Webhelp. This is the only way to ensure that your backup is configured to fully protect your computers and data. Several disaster recovery (DR) procedures differ in the details, but this chapter contains important information for all of the different Disaster Recovery scenarios. Identify the DR procedure in this guide that best matches your situation, and then print that chapter to use as a checklist. Assumptions Before You Begin Terminology What to Expect Windows 2000 Server/Professional, or Windows Server 2003/2008 Microsoft Cluster Server (MSCS) Cluster Node LiveVault Disaster Recovery Guide 15

16 Chapter 1 Prepare for Disaster Recovery Disaster Recovery with EFS (Encrypting File System) Recover a VMware Computer Recover a VMware Computer Select the Correct Disaster Recovery Procedure Assumptions The following assumptions are made in these procedures: You configured your backup to protect the full computer (including its general files and directories, its databases and applications, and its system state) and that the initial synchronization completed for the computer. The LiveVault service can restore only files, directories, system state, and metadata that you have backed up with the LiveVault Service. All Windows functions worked before the disaster occurred. All databases and applications functions worked before the disaster occurred. Before You Begin Before beginning the disaster recovery process, verify the following information: Correct operating system version. Have the appropriate operating system installation. This must be the same operating system version that was on the computer before the disaster occurred, preferably from the original media that came with the hardware itself. As-built hardware configuration. If you are using new hardware, ensure you have the original computer's hardware and operating system as-built configuration information. VMWare. If you are recovering a VMware operating system, it must be a guest computer, and not the host. If your VMware host fails, you must recover that separately before recovering the guests. Restore method. Determine whether data and system state will be delivered on a restore device or over the Internet. This depends on the amount of data you restore and your Internet connection bandwidth. In some instances, if the amount of data is small and your bandwidth is sufficient, you can restore the data over the Internet. If the 16 LiveVault Disaster Recovery Guide

17 Terminology amount of data is large, it can take many days to restore over the Internet, and having a media device shipped to you is better for your needs. A media device can usually be shipped in one or two days. Current or historic backup version. Determine whether you want to restore the most current version of the data or a historic version. If a hardware crash led to this disaster, most likely the hardware was experiencing problems for days or weeks before the actual crash. You might want to select a version that occurred before any hardware problems became apparent. If possible, start the original computer in safe mode and check the logs, for example the System Application log. Verify if input/output (I/O), permissions, or disk errors are evident in the days preceding the disaster. If possible, select a version that you backed up before these errors started to occur. Terminology The following terms are used in this procedure to distinguish between computers: Original computer. This is the computer that experienced a failure or has been lost due to a disaster. Recovering computer/recovered computer. This is the computer you are building as part of the disaster recovery procedures. When you complete this procedure, this will be your computer running the LiveVault agent software. Depending on the failure circumstances, these can be the same or different physical computers. What to Expect There are many factors to achieving a successful disaster recovery, and some difficulties can arise. When performing the recovery to the recovering computer hardware, the following mismatches are the most common causes of system recovery failure: Hardware Abstraction Layer (HAL) To find the HAL, go to Computer Management>Device Manager > Computer. Video card LiveVault Disaster Recovery Guide 17

18 Chapter 1 Prepare for Disaster Recovery RAID device Keyboard type (PS/2 or USB) Mouse type (PS/2 or USB) As-built information required for recovery Operating system version Drive letters The following conditions commonly cause a disaster recovery to fail: Insufficient disk space on the recovering computer Failure to start in DSRM mode Entering the wrong path to the LiveVault agent software during installation Gather As-Built Configuration Information In preparing for a disaster recovery, you need to gather the following information for each original computer into an as-built profile: Operating system version. For example, Windows 2008 Enterprise Server. Windows installation directory. For example, C:\Windows. Windows Service Pack version. For example Windows 2008 Enterprise Server with SP 1. Additional Windows Hotfixes. Required if Windows 2000 Professional. It is good practice to keep complete as-built information for your computers. The subsets of the as-built information provided below are required for performing disaster recovery. They are not comprehensive lists of the as-built information that you should keep for your records. 18 LiveVault Disaster Recovery Guide

19 2003/2008 Windows 2000 Server/Professional, or Windows Server Windows 2000 Server/Professional, or Windows Server 2003/2008 In preparing for a disaster recovery, you need to gather the following information for each original computer: Disk subsystem Drive letters and partitions (for example, D: and E:) Partition size for each Partition file system format (for example, NTFS or FAT) Whether or not the computer is a Primary or Backup Domain Controller Whether or not Active Directory is installed Active Directory structure, including portion/subtree names Hardware configuration Whether or not dual NICs are configured Computer Name Video Card and Video Bus NOTE You cannot recover a computer with a AGP card to a computer with a PCI-based card, and vice-versa. Applications All installed applications Verification that all database and application functions work Whether or not Internet Information Services (IIS) components installed Local Administrator s password Domain Administrator s password Original Installation media information. For example, if a computer was installed with HP disks, a disaster recovery to a Dell computer can fail. Location of systemroot when the system state backup was taken. By default this is C:\Windows. LiveVault Disaster Recovery Guide 19

20 Chapter 1 Prepare for Disaster Recovery This location can sometimes be different than the default, for example, when a user upgrades a computer from Windows 2000 to Windows Refer to the following article to recover a computer with a nonstandard location for systemroot: Recovering from failed system drive with nondefault %SystemRoot% folder. Microsoft Cluster Server (MSCS) Cluster Node Disaster recovery for cluster nodes is not supported. For a cluster node, rebuild the computer, and then submit a restore request for the computer's data. Disaster Recovery with EFS (Encrypting File System) If you use EFS on your Windows 2003 servers, refer to the following article for best practices to ensure successful data recovery: Encrypting File System in Windows XP and Windows Server Recover a VMware Computer If your VMware host fails, recover your VMware host before you recover the guest operating systems. Select the Correct Disaster Recovery Procedure Although the general preparation above applies to almost any disaster recovery scenarios, specific disaster recovery procedures can differ, depending on the following conditions: The operating system on the original computer. The backup policy you used to back up the original computer. The applications you are recovering. The type of server are you backing up. 20 LiveVault Disaster Recovery Guide

21 Select the Correct Disaster Recovery Procedure Chapters 2-5 each provide a different type of disaster recovery procedure, depending on which operating system you are using and what type of server you are recovering. To recover a specific server, print out only the chapter you need, and use it as a checklist. LiveVault Disaster Recovery Guide 21

22 Chapter 1 Prepare for Disaster Recovery 22 LiveVault Disaster Recovery Guide

23 CHAPTER 2 Recover a Windows Server with DSRM This chapter explains how to perform a disaster recovery for a Windows 2000 Server, Windows 2000 Advanced Server, Windows Server 2003 server, or Windows 2008 server. Use this chapter to recover file and print servers, as well as database servers such as an Exchange 2000 Server or SQL server. You can recover both Active Directory domain controllers and member servers with this procedure. Perform a disaster recovery in the event of a computer failure or disaster such as: Hard disk failure or corruption, requiring the system drive (usually c:) to be rebuilt Windows cannot start or has been corrupted Physical computer loss LiveVault Disaster Recovery Guide 23

24 Chapter 2 Recover a Windows Server with DSRM Summary of steps To recover your computer from a disaster, complete the following procedures: 1. Submit a media restore device request 2. Suspend backups on the recovering computer 3. Disable NIC on the recovering computer 4. Verify the keyboard and mouse type 5. Install the operating system on the recovering computer 6. Install the same service packs as on the original computer 7. Verify the computer name of the recovering computer 8. Restart the computer 9. Configure the local drives 10. Remove IIS Components from recovering computer 11. On Windows 2000/2003 computers, copy the boot.ini file 12. Disable the screen saver 13. Install the agent software on the recovering computer 14. Restart Recovering Computer in DSRM 15. Log on to recovering computer with local administrator rights 16. Define and run a restore policy 17. On Windows 2000/2003, compare boot.ini files 18. Restart the recovering computer in normal mode 19. Resolve short name issues 20. Determine whether this is a domain controller 21. Enable the NIC 22. Test the recovered computer 23. Update or repair the agent software 24. Resume backups on the recovered computer Detailed steps Autonomy recommends that you print out this chapter, and use it as a checklist for your disaster recovery process. 24 LiveVault Disaster Recovery Guide

25 Detailed steps Complete the following procedures to recover your computer. 1 Submit a media restore device request If you request a restore device, it takes at least 24 hours to ship the device. However, you can proceed with these instructions while you wait for your restore device to arrive. If you are restoring over the Internet, skip this step. 2 Suspend backups on the recovering computer To suspend backups, complete the following steps: 1. In the left pane of the Web Management Portal, select the server. The Computer Summary page opens. 2. In the right-pane, click Properties. The Computer Properties page opens. 3. Click Edit properties. The Edit Properties page opens. 4. Select the Suspend backup check box. 5. Click Save. 3 Disable NIC on the recovering computer If the recovering computer contains two Network Interface Cards (NICs), disable one of them: If the NIC is a separate card that you can remove, remove it. If it is an onboard NIC, disable the NIC using the BIOS interface. For more information, see the hardware vendor s documentation. Otherwise, disable the NIC through the Windows Device Manager after you install the Windows operating system (in step 6). You do not need to restart the computer after you disable the NIC. 4 Verify the keyboard and mouse type If possible, use the same type of keyboard and mouse on the target computer as those on the original computer, that is, USB or PS/2. LiveVault Disaster Recovery Guide 25

26 Chapter 2 Recover a Windows Server with DSRM 5 Install the operating system on the recovering computer Install the Windows operating system on the recovering computer, according to the following requirements. If possible, use the same media used to install the operating system on the failed computer. Install the same operating system version of Windows that existed on the original computer. Name the computer to the same name as the original computer. The Windows setup program provides a suggested computer name by default; for example w2008xr1fan. If the original computer was named corporate.megacompany.com, then you must assign the computer name corporate to the recovering computer. Install Windows to the same directory on the recovering computer as on the original computer. For example, if the original computer's installation directory was c:\windows, then install Windows to c:\windows on the recovering computer. Install only Accessories and Utilities when prompted to specify the Windows components to install. Clear the check boxes for all components except Accessories and Utilities. NOTE Do not install the other Windows components (for example, Active Directory, Certificate Services, or Internet Information Services). The disaster recovery will restore all other components. If you install them, the restore and the disaster recovery can fail. If you install the IIS components now, the IIS components that the LiveVault service restores will not work. However, if you must install the IIS components now (for example, because you use a system imaging solution that includes these components), you will remove them later in the process. 6 Install the same service packs as on the original computer Install the same service packs that you had on the original computer. 7 Verify the computer name of the recovering computer Ensure that recovering computer has the same computer name as that of the original computer. For example, if the original computer was named corporate.megacompany.com, then you must assign the computer name corporate to the recovering computer. IMPORTANT Assign the correct computer name to the recovering computer in order to run the system state restore. Otherwise, the recovering computer will not start correctly and the disaster recovery procedure will fail. 8 Restart the computer Restart the recovering computer. 26 LiveVault Disaster Recovery Guide

27 Detailed steps 9 Configure the local drives Configure the disk drive letters and partitions on the recovering computer to match those that existed on the original computer: Use the same partitions. If the original computer had partitions D: and E:, create the recovering computer partitions on D: and E:. Otherwise, data restores will fail. Use adequately sized partitions. Ensure that the new partitions have adequate size to handle the restored data. For example, the recovering computer's C: drive must be at least as large as the original computer's C: drive. Format the recovering computer's partitions to be the same file system format as the original computer's partitions (NTFS, FAT, etc.). 10 Remove IIS Components from recovering computer Determine whether any Internet Information Services (IIS) components were installed during the Windows installation. To remove any that were installed, complete the following steps: 1. Open Control Panel. 2. Select Add/Remove Programs. The Add/Remove Program page opens. 3. Click Add/Remove Windows Components. The Windows Components Wizard opens. 4. In the Windows Components Wizard, locate the Internet Information Services item. If the IIS check box is selected, IIS components are installed. 5. If the IIS check box is selected, clear the check box and then follow the instructions in the wizard to remove the IIS services components. You do not need to restart the system. NOTE If IIS components are installed and you do not perform this step, the IIS components that the LiveVault service restores may not work. LiveVault Disaster Recovery Guide 27

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