Improving Professional Practice Quality Management

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Clementine Nichols
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1 ASQ Vancouver 25th Anniversary Quality and Business Excellence Celebration Improving Professional Practice Quality Management Peter R. Mitchell, P.Eng, FEC, FGC (Hons) Marg Latham, P.Eng., CMC

2 When Quality Isn t Managed... A collapse that changed professional practice in BC

3 Challenges to Finding a Solution! Find a way to: Support APEGBC professionals Engage organizations Be relevant to all sectors Raise bar on quality in professional practice in BC

4 Organizational Quality Management (OQM)

5 Quality Management Requirements Applying applicable APEGBC Practice Guidelines Retaining project documentation for 10 years Checking of engineering and geoscience work Carrying out independent review of structural designs Authenticating documents using APEGBC seals Directly supervising all delegated engineering and geoscience work Carrying out field reviews during construction or implementation

review of structural designs Authenticating documents using APEGBC seals Directly supervising all

7 OQM Manual Section 1: Introduction and Use of OQM Manual Section 2: APEGBC Practice Guidelines Section 3: Retaining Project Documentation Section 4: Checking Engineering and Geoscience Work Section 5: Independent Review of Structural Designs Section 6: Use of APEGBC Seal Section 7: Direct Supervision Section 8: Field Review Section 9: Implementing OQM

and Geoscience Work Section 5: Independent Review of Structural Designs Section 6: Use

8 OQM Certification Voluntary and market-driven Random Practice Review exemption Recognition Flexible options to meet criteria Issued for one year

9 OQM Certification Process Policies and procedures consistent with OQM requirements Attestation signed by senior APEGBCregistered professional Annual renewal and review of substantive changes to policies and procedures OQM audits on site every 5 years

APEGBCregistered professional Annual renewal and review of

10 OQM Training and Support Webinars for APEGBC professionals about Quality Management Guidelines Training for organizations about how to implement OQM Program OQM Launch Assist

11 User Testimonials about OQM Manual Good clear language and easy to read Checklists seem thorough and should be very useful in guiding adoption and adherence to the guidelines Well presented manual

12 Developing OQM

13 Pilot Program OQM Committee Concept Development Industry Review Developing OQM

14 The Results

16 Promoting the relevance of the professions and APEGBC to organizations while improving the quality management of professional practice with a self-funding program is a powerful and transformative combination

management of professional practice with a

17 In Review Launch September 6, 2012 OQM Reception April 25, 2012 CSAE ACE Award September 26, st Training Session Nov 20, st Certificates Issued March 20, 2012 Marsh Canada Limited 5% discount

st Training Session Nov 20, 2012 1 st Certificates

18 OQM Spreading Across BC

19 Who s Certified?

20 Who s Certified?

21 Why OQM Recognition/Brand Building Industry Demand Connection/Relevance Risk Management Compliance Efficiency Education

22 OQM What are Users Saying? Proud to be one of the first companies that have achieved the Organizational Quality Management Certification from APEGBC. We are confident this OQM certification will benefit our internal engineering processes and gain further recognition for our engineers and company.

23 OQM and ISO 9001

24 How does OQM relate to ISO 9001? ISO 9001: Spans organization and industries OQM: Digs deep into professional practice quality management

25 How does OQM relate to ISO 9001? Applying applicable APEGBC Practice Guidelines Retaining project documentation for 10 years Checking of engineering and geoscience work Carrying out independent review of structural designs Authenticating documents using APEGBC seals Directly supervising all delegated engineering and geoscience work Carrying out field reviews during construction or implementation

26 How does OQM relate to ISO 9001? More useful in our business than ISO 9001 certification and less costly VP, Operations, OQM certified firm

27 APEGBC OQM Truly raising the bar on professional practice quality management!

28 Questions?

29 Thank you! Peter Mitchell, P.Eng., FEC Director, Professional Practice, Standards & Development, APEGBC Marg Latham, P.Eng., CMC President, Aqua Libra Consulting Ltd.

ORGANIZATIONAL QUALITY MANAGEMENT PROGRAM. Preface P 1. Glossary G 1. Section 1: Introduction and Use of OQM Manual 1 1

ORGANIZATIONAL QUALITY MANAGEMENT PROGRAM Table of Contents Preface P 1 Glossary G 1 Section 1: Introduction and Use of OQM Manual 1 1 Section 2: APEGBC Practice Guidelines 2 1 Section 3: Retaining Project