PERTH & KINROSS COUNCIL HOUSING & COMMUNITY CARE POLICY ON THE KEEPING OF PETS

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "PERTH & KINROSS COUNCIL HOUSING & COMMUNITY CARE POLICY ON THE KEEPING OF PETS"

Transcription

1 PERTH & KINROSS COUNCIL HOUSING & COMMUNITY CARE POLICY ON THE KEEPING OF PETS 1. AIM Perth & Kinross Council aims as part of the Estate Management Service to deal effectively with both requests for permission to keep pets and complaints about pets which are causing nuisance and annoyance. The Council s policy in terms of anti-social behaviour, neighbour nuisance and disputes is to uphold its residents and tenants rights to peaceful enjoyment of their homes and the local community by creating and maintaining the conditions in which this can happen. This is also central to the policy on pets. The Council will also promote the responsible ownership of pets and encourages dialogue with pet owners through its Dog Control and Welfare Officers, Area Teams and Community Wardens. Perth & Kinross Council is committed to ensuring that requests to keep pets and complaints about pets are dealt with efficiently and effectively, promoting equal opportunities and complying with the law. 2. OBJECTIVES The following service objectives have been set to ensure that the above aims are fulfilled. The Council will deal with pet issues by Allowing pets only if permission has been requested Introducing criteria for granting permission relating to the type and number of pets, the size and type of property and the tenant s ability to care for an animal Maintaining accurate records and a register on the type (and breed in the case of dogs) of pet for which permission has been granted. Each Area Team/Office will hold an animal register for their area which may be used to share information with other services e.g. Environment Services. The information held on the register will be obtained by Area Team staff at the time permission is requested Responding promptly to complaints, undertaking thorough investigations and ensuring accurate record keeping Working with other services and agencies such as Tayside Police, The Environment Service, SSPCA, PADS, Cats protection League, local Vets and Perth and Kinross Council Legal Services to tackle the causes and consequences of complaints about pets Ensuring that all the Council s legal responsibilities are met and good practice is incorporated into the delivery of the Estate Management Service in relation to pets Taking any necessary action against the perpetrators and pet owners who do not comply with the policy. The policy will focus on the welfare of animals, the needs of the service user and the community Maintaining clearly documented staff procedures that identify roles and responsibilities 1

2 Providing information in the tenants handbook and leaflets for the public on the Policy on the Keeping of Pets. Monitoring and reviewing the effect of the policy 3. DEFINITION OF A DOMESTIC PET The term domestic pet covers the following types of animal Dog Rodent (e.g. hamster, gerbil rat or mouse) Cat Small non-poisonous reptile (e.g. terrapin, tortoise) Fish Non- poisonous insect or amphibian (e.g. newt) Bird (caged) Rabbit 4. POLICY AND PROCEDURE ISSUES Number and type of Pets a) The normal standard will be no more that 1or 2 pets (depending on type, size etc.) Each request should be looked at individually taking into account the needs of the service user, size of property, surrounding area and species of pet. It is considered reasonable within reason to grant permission for several smaller pets E.g. fish, hamsters, gerbils etc. however cats and dogs should be limited to a maximum of two. In the case of fish it is not expected that tenants will ask for permission for one goldfish but see e) below. b) Requests for pets which would normally be housed externally such as rabbits, may be allowed depending on circumstances and the size of the hutch required in relation to garden ground c) Requests to erect a larger structure e.g. dog run, kennel, aviary or pigeon loft should be considered in relation to garden size and possible neighbour nuisance. The local officer should discuss such proposals with adjacent neighbours prior to consent being given. Any other structures within the garden area should be taken into consideration along with requirements regarding building warrants or planning permission (See also Grounds for refusal of a request 1.9). d) The keeping of pets on a balcony will not be permitted e) Permission must be requested for large fish tanks. The size and weight of the fish tank when full of water should be taken into consideration, especially where the tenant lives in flatted property. Housing staff should discuss requests to keep very large tanks or several smaller tanks with a structural engineer presently Andrew Smith, PKC, Planning and Transportation Services. (Tel; or ; f) Ferrets will not be allowed unless required for employment purposes E.g. Gamekeeper g) Pets which are prohibited by the Dangerous Dogs Act 1991 (e.g. any dog of the type known as pit bull terrier, Japanese Tosa, any dog appearing to be bred for fighting or to have the characteristics of a type bred for that purpose namely (a) any dog of the type known as the Dogo Argentino; and (b) any dog of the type known as the Fila Braziliero will not be allowed. 2

3 h) Where permission is sought to keep an exotic pet (i.e. a pet that is not a native habitant or a non domestic in the UK) or a wild animal which requires a licence, advice will be taken from Tom Brydone, Environmental Health Manager, PKC, The Environment Service, (Tel; , ; in the first instance or local vets Tay Valley, Fair City and Cameron & Greig. i) The animal must not be an endangered or protected species or any species where to keep the animal would contravene any other legislation. j) Permission may be granted for birds of prey from national authorities or conservation trusts regarding such birds e.g. The Hawk Conservation Trust. In such cases where proof of permission is provided the Council will also grant permission. k) Tenants will not be permitted to keep pets where they have failed to keep a previous or existing pet under control. l) In all cases the tenant(s) ability to care for the pet(s) will be taken into consideration prior to permission being granted. House Types The suitability of a house or flat type will be assessed when considering whether or not to grant permission for a pet although permission will not be withheld unreasonably. Permission will be granted for most house types unless there is a ground for refusal. Restrictions, however are placed on purpose built sheltered housing and multi-storey flats due to the communal layout and lack of exclusive garden areas a) Sheltered Housing Complexes No dogs or cats will be allowed in a purpose built sheltered unit unless the tenants has a special need (e.g. guide dog, support dog, contributing to the wellbeing of the tenant) or they are a new tenant with an existing pet. In the latter instance permission will only be given if the tenant is able to care for the pet and once the pet dies permission will not be given to replace it. b) Converted Sheltered Properties Where garden ground exists permission will be allowed for a pet but the tenant s ability to care for the animal must also be considered c) Multi-Storey Flats No dogs or cats will be allowed in these blocks unless the tenant is new and has an existing pet, which must not be replaced on death. Guide dogs, and recognised support dogs will be allowed. 5. COUNCIL RESPONSIBILITIES a) The Council will visit applicants who are requesting permission to keep a pet where necessary. b) A written response will be provided within 28 days. c) Refusals will be provided in writing within 28 days of receipt of an application giving full reasons for the decision. 3

4 d) The Council will clearly establish and publicise The responsibility expected from Council tenants who have been granted permission to keep a pet The action which will be taken by the Council if these responsibilities are breached The use of dog bags and bins e) Protocols have been established which allow Housing & Community Care to call upon other Services and agencies for assistance in relation to pet issues however tenants should also be encouraged to try to find their own solution e.g. The Environment Service, PADS. The Dog Control and Welfare Officer from The Environment Service will attend joint visits with the local Housing Officer and provide assistance in helping to define dog nuisance if appropriate. This assistance can be provided at the start of the process. f) The Complainer must be kept advised and both parties may be offered assistance by the Perth & Kinross Community Mediation Service. g) All complaints should be categorised into routine or serious and will be thoroughly investigated and responded to within 1 or 5 working days depending on category. Serious complaints will include those where there is alleged aggression or physical violence involving a pet. h) Where complaints have been upheld a warning letter will be sent to the tenant i) At the end of a 14 day monitoring period if there is evidence of an improvement to the satisfaction of the Area Housing Manager, permission will continue but must be reviewed at the end of a further six week period. j) Where there is no improvement the tenant/resident is advised of a further 7 day monitoring period. If no improvement is evident during this stage, or if any improvement has not been maintained, then a letter will be sent to the tenant asking them to remove the pet within 28 days. k) Where no action has been taken at the end of this period the local officer and the Dog Control and Welfare Officer (If the pet is a dog) will liaise with the tenant to suggest possible alternative housing solutions for the pet e.g. PADS, Cat Protection League. l) If the pet is not removed within 28 days then a Notice of Proceedings for Recovery of Possession should be issued in accordance with the Housing (Scotland) Act 2001 and the matter referred to Legal Services. m) A similar procedure will be followed where complaints are received concerning the pets of owner-occupiers or private tenants. Where a situation is not resolved the case should be discussed with The Environment Service (Environmental Health Manager, Tom Brydone, Tel; , ; n) The nuisance may also be discussed with the Anti Social Behaviour Co-ordinator however an ASBO or Interim ASBO may not be appropriate in relation to animal or pet nuisance. Cases will be considered individually. 4

5 7. APPEALS PROCEDURE All tenants have the right of appeal against decisions made by the Council in connection with their tenancy. The appeals process in relation to decisions operates on the principle that appeals are considered by officers not previously involved in the tenant s claim. There are two stages to the appeals process First Stage Appeals against a decision involving the keeping of pets should be submitted to; The Estates Manager, Perth & Kinross Council Housing & Community Care, Pullar House, 35 Kinnoull Street, Perth, PH1 5GD. The date of receipt of the appeal will be recorded and a written response will be sent within 15 working days of the appeal being received. The Estates Manager will investigate the case and make a decision regarding the appeal. Second Stage Where a tenant is dissatisfied with the response from the Estates Manager he/she can refer the matter to the Head of Housing Operations who will consider the appeal and provide a written reply within 15 working days of the appeal being received. There is no further right of appeal. Redress Tenants having an appeal upheld through the appeals process will receive confirmation of this in writing. Corporate Complaints Procedure Perth & Kinross Council operates a Corporate Complaints Procedure. Corporate Complaint Forms are available at any Area Housing Office. Ombudsman Tenants have the right to refer their case to the Local Government Ombudsman if they are dissatisfied with the outcome of their appeal. Scottish Public Services Ombudsman 4 Melville Street, Edinburgh, EH3 7NS Tel Fax ; Website; scottishombudsman.org.uk 5

6 Annex 1 TENANT RESPONSIBILITIES a) Permission must be requested to keep any pet b) Permission is also required if the animal does not belong to the tenant but they are looking after someone else s pet on a regular basis. c) Dogs should be on a lead when walking close to road and footpath, and they must not be allowed to roam off a lead unless the responsible person is present. It is a legal requirement that dogs wear a dog collar with an identity tab. d) Tenants must ensure that pets do not cause annoyance e.g. Noise Smell Tenants should ensure that pet faeces are removed and disposed of in the appropriate manner. The Dog Fouling (Scotland) Act 2003 states that it is a criminal offence to allow a dog under your control to foul in any open or common area without immediately removing and disposing of the faeces in an appropriate manner. Fouling within garden areas or common parts including urinating in communal closes etc. It is an offence to allow a dog to foul any footpath or footway, a grass verge adjacent to a footpath or footway or a pedestrian precinct maintained by the Local Authority. Many of our parks are also designated no dog fouling areas and tenants should have regard to this Damage to property including house, garden, common areas, neighbour s property or any part of the neighbourhood Leaving pets on balconies or in closes e) It is the tenant s responsibility to ensure that they provide or adapt fencing or enclosures to restrain their pet. Cats are the exception here, however, as they have a right to roam. f) Tenants are also responsible for the behaviour of any visitors pets. g) Tenants should ensure that their pet is kept free of fleas and is generally well cared for. h) Pets should not cause danger to anyone visiting or carrying out work to a tenants home 6

ANGUS COUNCIL COMMUNITIES COMMITTEE 12 APRIL 2016 COUNCIL TENANTS PET POLICY REPORT BY HEAD OF PLANNING AND PLACE

ANGUS COUNCIL COMMUNITIES COMMITTEE 12 APRIL 2016 COUNCIL TENANTS PET POLICY REPORT BY HEAD OF PLANNING AND PLACE AGENDA ITEM NO 10 REPORT NO 149/16 ANGUS COUNCIL COMMUNITIES COMMITTEE 12 APRIL 2016 COUNCIL TENANTS PET POLICY REPORT BY HEAD OF PLANNING AND PLACE ABSTRACT This report seeks approval for the creation

More information

PLYMOUTH COMMUNITY HOMES PETS POLICY

PLYMOUTH COMMUNITY HOMES PETS POLICY PLYMOUTH COMMUNITY HOMES PETS POLICY Version: Version 1 / February 2012 Lead Directorate: Housing and Neighbourhoods EIA completed: January 2012 Approved by: Customer Focus Committee, February 2012 Review

More information

1.2 The University s standard tenancy agreement provides that no pets may be kept without the University s prior written permission.

1.2 The University s standard tenancy agreement provides that no pets may be kept without the University s prior written permission. Estates Services Graduate Accommodation Office University of Oxford Graduate Housing Pet Policy 1 Introduction 1.1 This policy is intended to summarise the terms under which tenants may, in certain limited

More information

Housing Services Keeping pets in your council home

Housing Services Keeping pets in your council home Housing Services Keeping pets in your council home CONTENTS Introduction Page 1 The Animal Welfare Act 2006 Page 1 What your tenancy agreement says about keeping pets Page 1 Factors we consider when you

More information

Keeping pets in your home

Keeping pets in your home Keeping pets in your home 1 Contents Introduction... 3 The Animal Welfare Act 2006... 3 Factors we consider when you ask permission to keep a pet or pets... 4 The size of your garden or whether you have

More information

making a difference RESPONSIBLE PET OWNERSHIP

making a difference RESPONSIBLE PET OWNERSHIP making a difference RESPONSIBLE PET OWNERSHIP DECEMBER 2011 ABOUT THIS BOOKLET This booklet explains what pets you are allowed to keep in your home and the conditions you must agree to prior to the Association

More information

You & Your Neighbours

You & Your Neighbours You & Your Neighbours Under the terms of your tenancy agreement with us, you are responsible for the behaviour of your household and visitors to your home. This means that you must ensure that they do

More information

PET OWNERSHIP GUIDELINES

PET OWNERSHIP GUIDELINES PET OWNERSHIP GUIDELINES Introduction Suffolk Housing Society recognises the benefits that responsible pet ownership can bring but acknowledges that controls must be in place to prevent irresponsible pet

More information

Newport City Homes Keeping Pets Policy (P20)

Newport City Homes Keeping Pets Policy (P20) Newport City Homes Keeping Pets Policy (P20) 1 1. Introduction 1.1 This policy sets out clear guidance to residents and staff on the type and breed of animals allowed to be kept as pets in Newport City

More information

Responsible Pet Ownership Factsheet

Responsible Pet Ownership Factsheet Bengali Chinese Translations If English is not your first language and you need a translation, we can get one for you. Polish Portuguese Responsible Pet Ownership Factsheet Gujarati Punjabi Hindi Somali

More information

Applying to keep a pet. Please note you are responsible for your pets at all times. Our policy for pet-keeping

Applying to keep a pet. Please note you are responsible for your pets at all times. Our policy for pet-keeping Westward s policy on pet ownership: The Group recognises the benefits that responsible pet ownership can bring. However, controls must be in place to prevent irresponsible pet ownership which can cause

More information

POLICY DOCUMENT Group Member: Service Area: Document Ref No: Subject Title: Version: Date of Issue: Last Reviewed: Next Review Date:

POLICY DOCUMENT Group Member: Service Area: Document Ref No: Subject Title: Version: Date of Issue: Last Reviewed: Next Review Date: POLICY DOCUMENT Group Member: Progress Housing Group Service Area: Document Ref No: GRPOLHM15 Subject Policy Version: 2 Date of Issue: November 2011 Last Reviewed: April 2015 Next Review Date: April 2018

More information

ASPIRE HOUSING POLICY

ASPIRE HOUSING POLICY ASPIRE HOUSING POLICY TENANCY MANAGEMENT POLICY (Outline Statement) APPROVED BY: Caroline Baggaley Date: DATE OF LAST FORMAL REVIEW New Policy FORMAL REVIEW OF POLICY COMPLETED BY: KEVIN DAVIES Neighbourhood

More information

RENTING TO PET OWNERS A guide for landlords and letting agencies

RENTING TO PET OWNERS A guide for landlords and letting agencies RENTING TO PET OWNERS A guide for landlords and letting agencies RENTING TO PET OWNERS A guide for landlords and letting agencies Renting to Pet Owners 1 2 Renting to Pet Owners CONTENTS 4 5 6 THE BENEFITS

More information

Animal Policy. Useful Contacts

Animal Policy. Useful Contacts Useful Contacts Animal Health and Welfare Aberdeen City Council 01224 523800 commercial@aberdeencity.gov.uk Dog Warden Service Aberdeen City Council 01224 523737 poll@aberdeencity.gov.uk SSPCA Animal Helpline

More information

YOUR RIGHTS AND RESPONSIBILITIES

YOUR RIGHTS AND RESPONSIBILITIES YOUR RIGHTS AND RESPONSIBILITIES 1 This leaflet outlines your legal rights and responsibilities as a tenant in a Housing Executive home - what you must do as a tenant and what we must do as your landlord.

More information

tenancy management Introduction Care of Neighbourhoods Car Parking

tenancy management Introduction Care of Neighbourhoods Car Parking tenancy management Introduction The term Tenancy Management covers many of the services we provide in our role as a landlord. Your Housing Officer is your main point of contact and you can arrange to see

More information

RENTING WITH PETS. A guide for tenants

RENTING WITH PETS. A guide for tenants RENTING WITH PETS A guide for tenants 2 Renting with Pets CONTENTS 4 INTRODUCTION 5 LOOKING FOR ACCOMMODATION WITH YOUR PET Top 10 tips for finding accommodation with your pet Providing a pet reference

More information

Below we have set out some advice and information on:- What you can do yourself to try and sort things out. Think about what you want to say.

Below we have set out some advice and information on:- What you can do yourself to try and sort things out. Think about what you want to say. The Vale of Glamorgan Council Public Sector Housing Services Solving Neighbour GIVE NEIGHBOUR Problems N UISANCE THE RED CARD Our Commitment to you:- We are committed to taking proactive action to deal

More information

Pet Application and Registration Form

Pet Application and Registration Form Metro Vancouver Housing Corporation Tel. 604 432-6300 Fax 604 436-6960 Pet Application and Registration Form Name of Pet Owner: Name of Emergency Contact: Address/Unit Number: Home Phone: Home Phone/Work

More information

The Trust. Tenancy Management Policy. Neighbourhood Team. Draft: Final. Effective Date: February 2015. Affected Teams: All

The Trust. Tenancy Management Policy. Neighbourhood Team. Draft: Final. Effective Date: February 2015. Affected Teams: All The Trust Tenancy Management Policy Neighbourhood Team Draft: Final Effective Date: February 2015 Affected Teams: All Peaks & Plains Tenancy Management Policy February 2015 Page 1 of 12 TABLE OF CONTENTS

More information

HOUSING SERVICES. Policy Anti Social Behaviour Policy Version 2. Issue Date Lead Officer Neil Turton Review Date

HOUSING SERVICES. Policy Anti Social Behaviour Policy Version 2. Issue Date Lead Officer Neil Turton Review Date HOUSING SERVICES Policy Anti Social Behaviour Policy Version 2 Ref ASB2 Issue Date Lead Officer Neil Turton Review Date Jan 2011 Jan 2013 Policy working group members Approved by Policy Unit Landlord Services

More information

Section. Living in your home and neighbourhood issues

Section. Living in your home and neighbourhood issues Section 5 Living in your home and neighbourhood issues 5 Living in your home and neighbourhood issues We know that most tenants are thoughtful neighbours and do not want to cause a nuisance to those living

More information

GOOD MANAGEMENT PRACTICE GUIDE FOR HOUSES IN MULTIPLE OCCUPATION MAY 2004. The Regional Strategic Housing Authority for Northern Ireland

GOOD MANAGEMENT PRACTICE GUIDE FOR HOUSES IN MULTIPLE OCCUPATION MAY 2004. The Regional Strategic Housing Authority for Northern Ireland GOOD MANAGEMENT PRACTICE GUIDE FOR HOUSES IN MULTIPLE OCCUPATION MAY 2004 The Regional Strategic Housing Authority for Northern Ireland Introduction This Guide is supplementary to the Statutory Registration

More information

Anti-Social Behaviour Strategy

Anti-Social Behaviour Strategy Comhairle Contae an Chláir CLARE COUNTY COUNCIL Housing, Social and Cultural Services Directorate Anti-Social Behaviour Strategy December 2010 Adopted by Clare County Council C:\Documents and Settings\MHannon\Desktop\Anti-social

More information

City of Cardiff Council (Landlord Functions) Anti-Social Behaviour Summary of Policy & Procedure

City of Cardiff Council (Landlord Functions) Anti-Social Behaviour Summary of Policy & Procedure This document is available in Welsh / Mae r ddogfen hon ar gael yn Gymraeg City of Cardiff Council (Landlord Functions) Anti-Social Behaviour Summary of Policy & Procedure Housing & Communities Service

More information

Government of Western Australia Department of Local Government and Communities. Laws for Responsible Dog Owners The Dog Act 1976

Government of Western Australia Department of Local Government and Communities. Laws for Responsible Dog Owners The Dog Act 1976 Government of Western Australia Department of Local Government and Communities Laws for Responsible Dog Owners The Dog Act 1976 Laws for Responsible Dog Owners The Dog Act 1976 is administered and enforced

More information

Feel threatened? We can give you peace of mind

Feel threatened? We can give you peace of mind Glasgow Housing Association www.gha.org.uk Your community Feel threatened? We can give you peace of mind Better homes, better lives, a better Glasgow Your community Anti-social behaviour is a complex and

More information

caring for your animals The Animal Health and Welfare (Scotland) Act 2006 Animal Welfare: What the Act means for you

caring for your animals The Animal Health and Welfare (Scotland) Act 2006 Animal Welfare: What the Act means for you animals caring for your The Animal Health and Welfare (Scotland) Act 2006 Animal Welfare: What the Act means for you animal welfare: what the act means for you caring for your animals INTRODUCTION The

More information

CUSTOMER INFORMATION BULLETIN

CUSTOMER INFORMATION BULLETIN DEPARTMENT OF COMMUNITY AND ECONOMIC DEVELOPMENT Attachment A CUSTOMER INFORMATION BULLETIN REQUIREMENTS FOR KEEPING PETS AND OTHER ANIMALS 1055 South Grady Way-Renton, WA 98057 Phone: 425-430-7200 (then

More information

Information Guide. Do you know dog law? www.thekennelclub.org.uk

Information Guide. Do you know dog law? www.thekennelclub.org.uk Information Guide Do you know dog law? www.thekennelclub.org.uk www.thekennelclub.org.uk Animal Welfare Why do I need to know about dog law? As a responsible dog owner, you need to know about dog laws

More information

CHELMSFORD CITY COUNCIL ANIMAL WELFARE CHARTER

CHELMSFORD CITY COUNCIL ANIMAL WELFARE CHARTER CHELMSFORD CITY COUNCIL ANIMAL WELFARE CHARTER JULY 2012 CONTENTS 1. Foreword................ 3 2. General Principles.............. 4 Council Pledges.............. 4 Rights................ 5 Responsibilities..............

More information

Keeping pets in strata schemes. Your questions answered.

Keeping pets in strata schemes. Your questions answered. Keeping pets in strata schemes. Your questions answered. A PROJECT OF THE NSW YOUNG LAWYERS ANIMAL RIGHTS COMMITTEE This guide has been prepared for information purposes only. It should not be taken or

More information

Environment & Sustainable Communities

Environment & Sustainable Communities Standard Operating Procedure Collection and Disposal of Dead Animals from the Highway Environment & Sustainable Communities February 2014 Environmental Services February 2014 1 Title: Owner: Author: Agreed

More information

A landlord s guide to renting to pet owners

A landlord s guide to renting to pet owners A landlord s guide to renting to pet owners In association with i An introduction from Chestertons It is an unfortunate fact that petowning tenants find it hard to find a place to live with their pets

More information

Animal Welfare Charter

Animal Welfare Charter London Borough of Lambeth Statement of Intent Animal Welfare Charter 1.0 This charter has been adopted by the London Borough of Lambeth to reflect the concerns of local people who care about animal welfare

More information

High Point University Pet Policy

High Point University Pet Policy High Point University Pet Policy The High Point University Office of Student Life believes that pets can provide both companionship and a sense of community for students living on campus, and as such allows

More information

Antisocial Behaviour Policy

Antisocial Behaviour Policy Antisocial Behaviour Policy 1 Contents Page 1. Introduction 3 2. Definition of Antisocial Behaviour 3 3. Policy Aims 4 4. Measures to Tackle Antisocial Behaviour 4 5. Prevention and Early Intervention

More information

Cats and the law ESSENTIAL GUIDE 13

Cats and the law ESSENTIAL GUIDE 13 Cats and the law ESSENTIAL GUIDE 13 Much of the law in relation to animals has now been consolidated in the Animal Welfare Act 2006 which applies in England and Wales, the Animal Health & Welfare (Scotland)

More information

The Environment Service

The Environment Service The Environment Service The Environment Service Development Management Perth and Kinross Council Pullar House Email: DevelopmentManagement@pkc.gov.uk 35 Kinnoull Street Telephone: (01738) 475300 PERTH

More information

Dog barking. How to deal with the problem

Dog barking. How to deal with the problem Dog barking How to deal with the problem ENS_00916 06.2013 You have contacted the Council because noise from a neighbour s dog barking or noise from another type of animal in their care is giving you cause

More information

news Derelict and unused land at Cashes Green

news Derelict and unused land at Cashes Green www.cds.coop news Autumn 2007 Issue 9 First steps on the property ladder Good news for people who thought they would never be able to step onto the property ladder. CDS Co-operatives has persuaded the

More information

A Guide for Private Rented Sector Tenants

A Guide for Private Rented Sector Tenants i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i Protection i i i i iagainst i i i Illegal i i i i i i i i i i ii i i Eviction i i i iand i iharassment i i

More information

Tenancy Agreement. For Introductory and Secure Tenancies

Tenancy Agreement. For Introductory and Secure Tenancies Tenancy Agreement For Introductory and Secure Tenancies If you wish to serve a Notice on Oxford City Council relating to your tenancy, please deliver it or send it to: Oxford City Council St Aldate s Chambers

More information

The University of the Highlands and Islands Complaints Handling Procedure

The University of the Highlands and Islands Complaints Handling Procedure The University of the Highlands and Islands Complaints Handling Procedure The University of the Highlands and Islands Complaints Handling Procedure Foreword Our Complaints Handling Procedure reflects

More information

GOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT

GOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT GOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT GUIDANCE DOCUMENT Each section contains general information on why the standard was set (Yellow text boxes). In many cases, the standards

More information

Leaseholders Handbook

Leaseholders Handbook Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home

More information

Renting with pets A guide for tenants

Renting with pets A guide for tenants Renting with pets A guide for tenants 02 Renting with pets Contents 4 Introduction 5 Looking for accommodation with your pet Top 10 tips for finding accommodation with your pet Providing a pet reference

More information

Dogs, cats, neighbours and you

Dogs, cats, neighbours and you Grants Publications Education Community Dogs, cats, neighbours and you Your guide to the laws about owning a dog or cat in Victoria Your guide to the laws about owning a dog or cat in Victoria This guide

More information

CHICHESTER DISTRICT COUNCIL HOUSING AND ENVIRONMENT SERVICES DRAFT ANIMAL LICENSING POLICY

CHICHESTER DISTRICT COUNCIL HOUSING AND ENVIRONMENT SERVICES DRAFT ANIMAL LICENSING POLICY CHICHESTER DISTRICT COUNCIL HOUSING AND ENVIRONMENT SERVICES DRAFT ANIMAL LICENSING POLICY April 2016 Contents 1 Introduction... 3 1.1 The Policy... 3 1.2 The Law... 3 2 Licensing Principles... 4 2.1 Background...

More information

Dog sticks: the legislation

Dog sticks: the legislation Dog sticks: the legislation Stephen Jenkinson Access and Countryside Management 01856 898098 steve@sjacm.co.uk 1 One of the management tools Using the law to address problems: Is a natural first reaction,

More information

Summary of Policy for Dealing with Anti Social Behaviour and Estate Management Nuisance

Summary of Policy for Dealing with Anti Social Behaviour and Estate Management Nuisance Summary of Policy for Dealing with Anti Social Behaviour and Estate Management Nuisance Introduction Section 12 of the Anti Social Behaviour Act 2003 introduces Section 218A of the Housing Act 1996 which

More information

Dog Law Northern Ireland

Dog Law Northern Ireland DOG LAW NORTHERN IRELAND This information is intended as a guide and is not to be taken as legal advice. If you have a specific query, you should take advice from a specialist Solicitor or contact your

More information

Glasgow Life. Comments, Compliments and Complaints Policy

Glasgow Life. Comments, Compliments and Complaints Policy Glasgow Life Comments, Compliments and Complaints Policy 1. Introduction Glasgow Life is committed to delivering high quality services that enriches the lives of all of Glasgow's citizens and visitors

More information

Food Safety Enforcement Policy

Food Safety Enforcement Policy Food Safety Enforcement Policy Food Safety Enforcement Policy Introduction As a statutory Food Authority this document sets out what businesses or other persons being regulated can expect from us in relation

More information

London Borough of Brent Joint Regulatory Services ENFORCEMENT POLICY

London Borough of Brent Joint Regulatory Services ENFORCEMENT POLICY London Borough of Brent Joint Regulatory Services ENFORCEMENT POLICY Date of implementation: 01/11/05 Issue No:01 Issued by: Stephen Moore Executive approval: 12/09/2005 INTRODUCTION 1. This document sets

More information

Customer Service Standards

Customer Service Standards Our Commitment The Commitment to Quality means that customers of the Association can expect the highest levels of service across all aspects of the business. The Shire Housing Association Commitment to

More information

Washington County Department of Housing Services Pet Policy

Washington County Department of Housing Services Pet Policy Washington County Department of Housing Services Pet Policy as revised December 3, 2001 The following is the Pet Policy for Public and Affordable Housing units owned and managed by the Washington County

More information

Policy and Procedure for Handling and Learning from Feedback, Comments, Concerns and Complaints

Policy and Procedure for Handling and Learning from Feedback, Comments, Concerns and Complaints Policy and Procedure for Handling and Learning from Feedback, Comments, Concerns and Complaints Author: Shona Welton, Head of Patient Affairs Responsible Lead Executive Director: Endorsing Body: Governance

More information

BARKING DOG COMPLAINT KIT

BARKING DOG COMPLAINT KIT BARKING DOG COMPLAINT KIT BARKING DOG COMPLAINT KIT Dogs are an important part of our lives and community, but dogs that bark excessively becomes a major source of irritation for neighbours and others

More information

Responsible dog ownership

Responsible dog ownership Responsible dog ownership Know the law on dog ownership Find out more about Stray Dogs Dog Fouling Dangerous Dogs Dog Identification Current laws affecting dog ownership At present the main laws affecting

More information

PLUMBING INDUSTRY LICENSING SCHEME (SCOTLAND AND NORTHERN IRELAND) DUTIES OF A LICENSED BUSINESS

PLUMBING INDUSTRY LICENSING SCHEME (SCOTLAND AND NORTHERN IRELAND) DUTIES OF A LICENSED BUSINESS PLUMBING INDUSTRY LICENSING SCHEME (SCOTLAND AND NORTHERN IRELAND) DUTIES OF A LICENSED BUSINESS January 2010 INTRODUCTION This document has been prepared to provide Licensed Business with a guide to their

More information

DEALING WITH A BARKING DOG. Complaint Details CRM

DEALING WITH A BARKING DOG. Complaint Details CRM DEALING WITH A BARKING DOG Complaint Details CRM IF THE COMPLAINT FORM IS NOT RETURNED WITHIN 14 DAYS OF RECIEPT, THE COUNCIL WILL BE OF THE UNDERSTANDING THE BARKING IS NO LONGER A NUISANCE TO YOU AND

More information

Guidance on: Seizure of Vehicles

Guidance on: Seizure of Vehicles Guidance on: Seizure of Vehicles Guidance on: Seizure of Vehicles Scottish Executive, Edinburgh 2006 Crown copyright 2006 ISBN: 0-7559-4889-0 Scottish Executive St Andrew s House Edinburgh EH1 3DG Produced

More information

A Pathway & Pet Advisory Committee Publication. Housing Provider Resource - Practical Guidelines on Pet Management for Housing Providers

A Pathway & Pet Advisory Committee Publication. Housing Provider Resource - Practical Guidelines on Pet Management for Housing Providers Housing Provider Resource - Practical Guidelines on Pet Management for Housing Providers June 2007 Housing Provider Resource - Practical Guidelines on Pet Management for Housing Providers Section 1 1 Introduction

More information

Overview Mr C, who is a prisoner, complained that the prison health centre was restricting his access to the NHS complaints procedure.

Overview Mr C, who is a prisoner, complained that the prison health centre was restricting his access to the NHS complaints procedure. Scottish Parliament Region: South of Scotland Case 201203514: Ayrshire and Arran NHS Board Summary of Investigation Category Health: Prison Health Care; complaints handling Overview Mr C, who is a prisoner,

More information

Operational Procedure 15. Tenancy Management Policy

Operational Procedure 15. Tenancy Management Policy Operational Procedure 15 Tenancy Management Policy Responsible Officer: Team Leader Housing Management Document Reference: OP15 Abandoned Tenancies... 3 Assignation of Tenancy... 4 Homeswapper Scheme...

More information

SHARED OWNERSHIP HANDBOOK

SHARED OWNERSHIP HANDBOOK SHARED OWNERSHIP HANDBOOK 1 Hastoe shared owners handbook Welcome. We have put together this handbook as a guide for our shared owners. It describes your rights and responsibilities as a shared owner of

More information

CATS and WILDLIFE HOW YOU CAN PROTECT BOTH

CATS and WILDLIFE HOW YOU CAN PROTECT BOTH CATS and WILDLIFE HOW YOU CAN PROTECT BOTH Where is your cat right now? Could it be harming native wildlife? Is it roaming in your neighbour s yard? Is it crossing a busy road? Could it be returned to

More information

Residential Tenancies Act 2004. A Quick Guide

Residential Tenancies Act 2004. A Quick Guide Residential Tenancies Act 2004 A Quick Guide Index Subject Page Further Information 1 Scope of Act 2 Tenancy Obligations 2 Rents 3 Security of Tenure 3 Tenancy Terminations 5 Dispute Resolution 6 Registration

More information

Property Management (Factoring) Policy. Approval date July 2014 Review date July 2017 Approved by Link Group Board. www.linkhousing.org.

Property Management (Factoring) Policy. Approval date July 2014 Review date July 2017 Approved by Link Group Board. www.linkhousing.org. Property Management (Factoring) Policy Approval date July 2014 Review date July 2017 Approved by Link Group Board 1. INTRODUCTION This policy has been devised to show how Link operates property management

More information

Animal Welfare. Guidance Booklet. The information offered in this booklet is given only as a guide Produced by Brent Council

Animal Welfare. Guidance Booklet.  The information offered in this booklet is given only as a guide Produced by Brent Council Animal Welfare Guidance Booklet www.brent.gov.uk The information offered in this booklet is given only as a guide Produced by Brent Council CONTENT PAGE 3 PAGE 4 PAGE 5 PAGE 6 PAGE 7 WANT A DOG? THINGS

More information

St. Catherine University Support Animal Policy

St. Catherine University Support Animal Policy St. Catherine University Support Animal Policy Residence Life Community Policies St. Catherine University supports students who have a need for a service animal or a support animal. A Service Animal or

More information

CITY OF EDMONTON BYLAW 13145 ANIMAL LICENSING AND CONTROL BYLAW (CONSOLIDATED ON JANUARY 1, 2014)

CITY OF EDMONTON BYLAW 13145 ANIMAL LICENSING AND CONTROL BYLAW (CONSOLIDATED ON JANUARY 1, 2014) CITY OF EDMONTON BYLAW 13145 ANIMAL LICENSING AND CONTROL BYLAW (CONSOLIDATED ON JANUARY 1, 2014) Bylaw 13145 Page 2 of 20 Table of Contents PART I - PURPOSE, DEFINITIONS AND INTERPRETATION... 4 PURPOSE...4

More information

Private Rented Property Licensing Conditions

Private Rented Property Licensing Conditions Private Rented Property Licensing Conditions 1. Permitted Occupation A new resident must not be permitted to occupy the house or any part of the house if that occupation: exceeds the maximum permitted

More information

STATE OF FLORIDA DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION DIVISION OF FLORIDA CONDOMINIUMS, TIMESHARES AND MOBILE HOMES

STATE OF FLORIDA DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION DIVISION OF FLORIDA CONDOMINIUMS, TIMESHARES AND MOBILE HOMES STATE OF FLORIDA DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION DIVISION OF FLORIDA CONDOMINIUMS, TIMESHARES AND MOBILE HOMES IN RE: PETITION FOR ARBITRATION THE LANDINGS OF TAMPA CONDOMINIUM ASSOCIATION,

More information

Working from home policy

Working from home policy Working from home policy Date: Author: 1 st March 2014 Sue Wilson for you for your community not for profit TWO RIVERS HOUSING Working from home policy 1.0 Introduction 1.1 Two Rivers Housing (TRH) recognises

More information

WORKPLACE VIOLENCE PREVENTION POLICY 1

WORKPLACE VIOLENCE PREVENTION POLICY 1 Item 6.10 Framework Category Legal, Compliance and Governance Approving Authority Board of Governors Policy Owner Vice-President, Human Resources and Services Approval Date January 31, 2014 Review Date

More information

Pet Travel Advance Preparation & Things to Know Before you Go

Pet Travel Advance Preparation & Things to Know Before you Go Pet Travel Advance Preparation & Things to Know Before you Go This document contains general information and points you should consider when arranging International travel for your pet. Please note: Medical

More information

NORTH AYRSHIRE COUNCIL COMPLAINTS PROCEDURE

NORTH AYRSHIRE COUNCIL COMPLAINTS PROCEDURE NORTH AYRSHIRE COUNCIL COMPLAINTS PROCEDURE North Ayrshire is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. North

More information

RENTAL HISTORY REQUIREMENTS

RENTAL HISTORY REQUIREMENTS Rental Criteria Thank you for choosing RPM as your potential landlord. Residential Property Management strongly supports all applicable Federal and Fair Housing Laws in both spirit and practice. All policies

More information

WILTSHIRE EXTRA CARE SCHEME ELIGIBILITY CRITERIA NOMINATION ALLOCATIONS IN GENERAL

WILTSHIRE EXTRA CARE SCHEME ELIGIBILITY CRITERIA NOMINATION ALLOCATIONS IN GENERAL WILTSHIRE EXTRA CARE SCHEME ELIGIBILITY CRITERIA NOMINATION ALLOCATIONS IN GENERAL FOR PROPERTIES PROVIDED AS EXTRA CARE HOUSING SCHEMES OWNED BY RIDGEWAY COMMUNITY HOUSING ASSOCIATION Note: This agreement

More information

Westminster City Council Tenancy Policy (for the City Council s own housing stock) June 2014

Westminster City Council Tenancy Policy (for the City Council s own housing stock) June 2014 Westminster City Council Tenancy Policy (for the City Council s own housing stock) June 2014 1 Westminster City Council Tenancy Policy Contents 1. Introduction 3 2. Regulatory requirements 3 3. The types

More information

What Laws Regulate Smoking in British Columbia Strata Corporations?

What Laws Regulate Smoking in British Columbia Strata Corporations? What Laws Regulate Smoking in British Columbia Strata Corporations? Elaine McCormack Alexander Holburn Beaudin & Lang LLP Smoking in British Columbia strata complexes is governed mainly by the Tobacco

More information

Briefing on using Injunctions

Briefing on using Injunctions Briefing on using Injunctions Contents Pros and cons of using injunctions 2 Injunctions for breach of the terms of the tenancy 3 Injunctions for anti-social behaviour or unlawful use of premises 3 Injunctions

More information

Haringey Animal Welfare & Control Charter

Haringey Animal Welfare & Control Charter Haringey Animal Welfare & Control Charter Haringey Animal Welfare & Control Partnership Haringey Council has established an Animal Welfare & Control Partnership to promote animal welfare and responsible

More information

Dealing with a barking dog

Dealing with a barking dog Dealing with a barking dog www.wyndham.vic.gov.au 45 Princes Highway Werribee 3030 Ph: 9742 0811 Email: mail@wyndham.vic.gov.au BARKING MAD! Dogs are an important part of our community, but dogs that bark

More information

CHILTERN DISTRICT COUNCIL PEST CONTROL POLICY. April 2015

CHILTERN DISTRICT COUNCIL PEST CONTROL POLICY. April 2015 CHILTERN DISTRICT COUNCIL PEST CONTROL POLICY April 2015 CHILTERN DISTRICT COUNCIL CUSTOMER SERVICE SPECIFICATION General Policy Chiltern District Council takes note that it has a statutory duty to ensure

More information

UNIT Animal Care: Breed Identification and Selection (SCQF level 4)

UNIT Animal Care: Breed Identification and Selection (SCQF level 4) National Unit Specification: general information CODE F6SY 10 SUMMARY This Unit is designed to enable the candidate to acquire knowledge of the variety of species and breeds of common companion animals.

More information

Guidance When Sub-Letting a Flat

Guidance When Sub-Letting a Flat Guidance When Sub-Letting a Flat If you are sub-letting your flat or if you are thinking of doing so, please read this Guidance Note carefully. It is important that you fully understand your legal obligations

More information

Tenancy and estate management policy

Tenancy and estate management policy Tenancy and estate management policy 1 Purpose of this policy The tenancy and estate management policy explains how we (Solihull Community Housing) will do the following on behalf of Solihull Metropolitan

More information

www.defra.gov.uk Dangerous Dogs Law Guidance for Enforcers

www.defra.gov.uk Dangerous Dogs Law Guidance for Enforcers www.defra.gov.uk Dangerous Dogs Law Guidance for Enforcers Department for Environment, Food and Rural Affairs Nobel House 17 Smith Square London SW1P 3JR Telephone: 020 7238 6000 Website: www.defra.gov.uk

More information

Nuisance/Barking Dogs Request Form and Diary

Nuisance/Barking Dogs Request Form and Diary Nuisance/Barking Dogs Request Form and Diary Dog owners are responsible for the care and well being of their pet and to ensure that it is safe at all times and well behaved most of the time. All dogs make

More information

MANSFORD ESTATE HOUSING CHOICE PRE-BALLOT CONSULTATION. Housing Management 5 th August 2004. Local Housing Office

MANSFORD ESTATE HOUSING CHOICE PRE-BALLOT CONSULTATION. Housing Management 5 th August 2004. Local Housing Office MANSFORD ESTATE HOUSING CHOICE PRE-BALLOT CONSULTATION Office within walking distance Housing Management 5 th August 2004 Local Housing Office The aim of THCH is to have a housing office within walking

More information

LEASEHOLD MANAGEMENT POLICY

LEASEHOLD MANAGEMENT POLICY LEASEHOLD MANAGEMENT POLICY EG/Board Approval: November 2014 Responsible Board: Ocean Housing Ltd Next Review: November 2015 Responsible Executive: Managing Director of Ocean Housing Ltd 1.0 INTRODUCTION

More information

Feasibility and Implications of a Breed Specific Animal Services By-law. Enforcement Division. Current Legislation - Dog Owners Liability Act

Feasibility and Implications of a Breed Specific Animal Services By-law. Enforcement Division. Current Legislation - Dog Owners Liability Act DATE: March 11, 2003 TO: FROM: SUBJECT: ORIGIN: BACKGROUND: COMMENTS: Chairman and Members of the General Committee Meeting Date: April 2, 2003 Janice M. Baker, CA Commissioner of Corporate Services and

More information

The Types of Standard 2 Guidance on the Standards 2 Changes to Legislation 2

The Types of Standard 2 Guidance on the Standards 2 Changes to Legislation 2 CONTENTS INTRODUCTION 2 The Types of Standard 2 Guidance on the Standards 2 Changes to Legislation 2 SCOTTISH CORE STANDARDS FOR ACCREDITED LANDLORDS 3 1 Communication with the Tenant 3 2 Equality Issues,

More information

London Borough of Richmond Upon Thames Planning Enforcement Policy

London Borough of Richmond Upon Thames Planning Enforcement Policy London Borough of Richmond Upon Thames Planning Enforcement Policy 1. What is planning enforcement? Context Adopted October 2016 Our borough is an area where there are high demands on the use of land and

More information

Empty Dwelling Management Orders Guidance for residential property owners. housing

Empty Dwelling Management Orders Guidance for residential property owners. housing Empty Dwelling Management Orders Guidance for residential property owners housing Contents Introduction 2 Summary 3 Key facts for property owners 4 Making of Empty Dwelling Management Orders 5 Money Matters

More information

USING CRIMINAL AND CIVIL LAW TO DEAL WITH ORGANISED RACIST ACTIVITY

USING CRIMINAL AND CIVIL LAW TO DEAL WITH ORGANISED RACIST ACTIVITY SAFE COMMUNITIES INITIATIVE DEFEATING ORGANISED RACIAL HATRED USING CRIMINAL AND CIVIL LAW TO DEAL WITH ORGANISED RACIST ACTIVITY INTRODUCTION Organised groups and their members must operate within the

More information