Parallels Panel. Parallels Small Business Panel 10.2: Administrator's Guide. Revision 1.0

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1 Parallels Panel Parallels Small Business Panel 10.2: Administrator's Guide Revision 1.0

2 Copyright Notice ISBN: N/A Parallels 660 SW 39 th Street Suite 205 Renton, Washington USA Phone: +1 (425) Fax: +1 (425) Copyright , Parallels, Inc. All rights reserved Distribution of this work or derivative of this work in any form is prohibited unless prior written permission is obtained from the copyright holder. Patented technology protected by U.S.Patents 7,328,225; 7,325,017; 7,293,033; 7,099,948; 7,076,633. Patents pending in the U.S. Product and service names mentioned herein are the trademarks of their respective owners.

3 Contents Preface 6 Typographical Conventions... 6 Feedback... 7 About This Guide 8 About Parallels Small Business Panel 9 Operating Inside Parallels Containers 10 Becoming Familiar with the Panel 12 Customizing the Panel Changing Your Password and Contact Information Setting Up and Managing the Server 17 Obtaining and Installing a License Key Securing Connections to the Panel with SSL Setting System Date and Time Adding and Removing IP Addresses Configuring DNS Service Configuring the Panel to Run Behind Router with NAT Configuring the Panel to Run Behind a Firewall Using the Software Firewall Built into Your Panel (Windows Hosting) Using the Software Firewall Built into Your Panel (Linux Hosting) Setting Up Mail Services Setting Up Database Servers Setting Up Remote Database Hosting Managing Database Servers Managing System Services Using the System Monitoring Tool (Linux Hosting) Enabling Windows Users to Access Files and Printers on Your Linux-based Server Setting Up File Server Managing Shares Managing Users Managing Broadcast Interfaces Limiting Access to File Server from Other Computers or Networks Connecting to Your Company's Network over VPN (Linux Hosting) Setting Up a VPN Connection Managing Keys Using Client Packages Starting and Stopping a VPN Connection Configuring ASP.NET (Windows Hosting) Restarting the Server Updating and Upgrading the Panel... 79

4 Preface 4 Scheduling Tasks Scheduling Tasks (Linux Hosting) Scheduling Tasks (Windows Hosting) Extending Panel's Capabilities with Add-on Modules Establishing Online Presence 87 Setting Up a Website Reviewing and Updating Web Hosting Settings Making Your Website Accessible When the Panel Is Running Behind Router with NAT. 93 Creating Site Content with Site Editor Publishing a Site Through FTP Publishing Sites Through the Panel's File Manager Previewing a Site Installing Applications Deploying Databases Turning Your Website Into an E-commerce Portal Obtaining and Installing an SSL Certificate Installing an E-commerce Application Setting Up Alternative Domain Names for a Site Organizing Site Structure with Subdomains Setting Up Subdomains (Linux Hosting) Setting Up Subdomains (Windows Hosting) Setting File and Directory Access Permissions (Linux Hosting) Setting File and Directory Access Permissions (Windows Hosting) Setting and Changing Access Permissions for Groups and Users Removing Access Permissions from Groups and Users Setting Up Access Permissions Inheritance for Files and Folders Setting, Changing and Removing Special Access Permissions Changing DNS Settings for Domains Customizing Web Server Error Messages Suspending and Unsuspending Websites Removing Websites Managing User Accounts 130 Setting Up Addresses 133 Accessing Mailboxes Setting Up Microsoft Office Outlook Setting Up Microsoft Outlook Express Setting Up Apple Mail Setting Up Mozilla Thunderbird Setting Up Mailing Lists Sharing Files and Folders 156 Setting Up File Sharing Connecting Web Folders to Your Computer File System Microsoft Windows Systems Linux Systems Mac OS Using File Sharing to Share and Access Files Understanding the Panel File Manager Sharing Files with Other Users Within the Organization Publishing Files for Partners

5 Preface 5 Publishing Files for Your Customers Uploading Your Files to a Private Directory on the Server Transferring Large Files that Cannot Be Sent by Viewing Statistics, Logs, and Usage Reports 182 Backing Up and Restoring Data 183 Migrating Data from Other Hosting Platforms 186 Performing Migration with Backup and Restore Tools Getting Help with the Panel 190

6 6 Preface Preface In this section: Typographical Conventions... 6 Feedback... 7 Typographical Conventions Before you start using this guide, it is important to understand the documentation conventions used in it. The following kinds of formatting in the text identify special information. Formatting convention Type of Information Example Special Bold Items you must select, such as menu options, command buttons, or items in a list. Go to the System tab. Italics Monospace Titles of chapters, sections, and subsections. Used to emphasize the importance of a point, to introduce a term or to designate a command line placeholder, which is to be replaced with a real name or value. The names of commands, files, and directories. Read the Basic Administration chapter. The system supports the so called wildcard character search. The license file is located in the ses directory.

7 Preface 7 Formatting convention Type of Information Example Preformatted On-screen computer # ls al /files output in your commandline sessions; source code total in XML, C++, or other programming languages. Preformatted Bold CAPITALS KEY+KEY What you type, contrasted with on-screen computer output. Names of keys on the keyboard. Key combinations for which the user must press and hold down one key and then press another. # cd /root/rpms/php SHIFT, CTRL, ALT CTRL+P, ALT+F4 Feedback If you have found an error in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback using the online form at Please include in your report the guide's title, chapter and section titles, and the fragment of text in which you have found an error.

8 C HAPTER 1 About This Guide This guide is intended for server administrators who are going to deploy and manage Parallels Small Business Panel. Parallels Small Business Panel (hereinafter referred to as the Panel) is an application that enables organizations to establish online presence with e-commerce support, and set up a company server and intranet (internal website) with integrated collaboration tools. All tasks that you might want to perform are covered in the corresponding sections of this guide. The sections are placed in the order in which you are advised to perform these tasks, and section titles reflect task objectives. Therefore, we encourage you to use the table of contents in this guide to locate the required information. The following checklist outlines essential tasks that you might need to perform: Configure the server-wide settings after installation of the software. If you were provided with access to the Panel as a part of your hosting package, then it is likely that these configuration steps have already been completed by your hosting service provider. Obtain and install a license key for your copy of the software. Set system date and time. Set up DNS service to ensure that your websites and will operate correctly. Set up mail service and protection from spam and viruses. Set up your company website. (on page 87) Register a domain name with a domain name registration authority. Set up your company website. Install applications that will add the required functions to the site. Create user accounts in the Panel. (on page 130) Create or modify user roles which are used for setting up user accounts and providing access to applications. Add user accounts to allow users to access collaboration tools, , and view contact information of other users. Create addresses for users, set up mail forwarding and auto-reply services. (on page 133) Set up file sharing to allow users within the company to access shared documents, presentations, and other information. (on page 156) Back up and restore data. (on page 183) View site visitor statistics. (on page 182)

9 C HAPTER 2 About Parallels Small Business Panel Parallels Small Business Panel (hereinafter referred to as the Panel) is a software designed to address the following needs of small to medium sized businesses: Online presence. You can set up a company website for sharing information with business partners and customers, or selling goods and services online. Company addresses. You can set up accounts for the employees with protection from spam and viruses, and use mailing lists. Intranet for employees. You can set up an Intranet (an internal website inside a company's network) for company s employees with password-protected access to collaboration tools and business applications: accounting, inventory, customer relationship management (CRM) solutions, databases, and more. Cost-effective IT infrastructure. You can reduce the cost of hardware and software licenses and maintenance efforts: simplified deployment and administration of the Panel and business applications on a single server does not require experienced IT staff.

10 C HAPTER 3 Operating Inside Parallels Containers The following operations are not available from the Panel when it is operating inside Parallels Containers: Adding to and removing IP addresses from the server's network cards. Changing host name. Setting system date and time. When installing the Panel inside a Parallels Container, you need to configure the Offline Service parameter for the Container to ensure that the both Parallels Small Business Panel web interface and the Parallels Power Panel, used for managing Containers, are accessible. By default, the Container is configured so that the following parameters are enabled for the Offline Management service: VZPP-plesk (redirection of connections on the port 8443) and VZPP (redirection of connections on the port 4643). You need to disable the VZPP-plesk service. You can do this on Parallels Virtuozzo Containers for Linux and Windows by using the Parallels Management Console utility. To configure the container using the Parallels Management Console: 1. Open the Parallels Management Console. 2. Connect to the Parallels Containers hardware node. 3. Click Virtuozzo Containers. 4. Select the Container, right-click it, and select Properties from the context menu. 5. Go to Network > Offline Management, and disable the VZPP-plesk service. To configure the container using the command line tools on a Linuxbased hardware node: 1. Connect to the hardware node over SSH. 2. Issue the following command: vzctl set CT_ID --offline_management yes --offline_service vzpp --save To configure the container using the command line tools on a Windowsbased hardware node: 1. Connect to the hardware node over Remote Desktop. 2. Issue the following commands: vzctl set CT_ID --offline_management yes --save

11 Operating Inside Parallels Containers 11 vzcfgt set CT_ID offlineservices vzpp After configuring the Container, you will be able to access the Container management functions from the Panel (at Settings > Server Settings [in the Advanced Settings group] > Manage Your Container).

12 C HAPTER 4 Becoming Familiar with the Panel This chapter will help you become familiar with organization of your Panel's user interface. You will learn where to find links for performing essential administrative tasks. It also provides instructions for: Logging in to the Panel. Selecting your language. Uploading a custom banner to the top area of the Panel. Changing your password for access to the Panel. Changing your address and other contact information. Setting up mail forwarding and auto-reply services for your address. To log in to the Panel: 1. Open your Web browser and type the Internet address of your hosting server. For example: or 2. If your browser alerts that the website's identity could not be verified, or that the website uses an SSL certificate issued by an unknown certification authority, and you are sure that you typed the right Internet address, do not worry: It means that the default self-signed SSL certificate is used by the Panel to secure the communication channel between the Panel and its users. Click through this SSL warning. 3. Type your username and password and click Log in. The default administrator's username is "admin" and password is "setup". If you are logging in for the first time, you might be prompted to specify your address, choose a new password and agree to the terms of End User License Agreement. When you are logged in to the Panel, in the top navigation area, you see the following tabs with icons and links: Home. Provides access to the most frequently performed operations. The most part of administrative tasks can be performed using the shortcuts on this screen: Manage user roles and user accounts. (on page 130) Register a domain name for a new website; add a website (on page 88); fill it with content using the integrated Site Editor functionality (on page 94). View website visitor statistics (on page 182). Set up addresses (on page 133) and mailing lists. (on page 154) Upload files to the server and share them with other employees or customers. (on page 156)

13 Becoming Familiar with the Panel 13 Select and install applications on websites. (on page 99) My Services. Provides customizable shortcuts to the applications installed on the server (on page 99), webmail, file management, and contact information of users. Users. Provides access to functionality for creating, modifying, deleting user accounts and user roles (on page 130). Mail. Provides access to functionality for creating, modifying, deleting addresses (on page 133) and mailing lists (on page 154). Websites & Domains. Provides access to functionality for registering domain names (on page 88), creating (on page 88), modifying (on page 94), deleting websites (on page 129), setting up hosting features (on page 87), databases (on page 103), subdomains (on page 113), domain aliases (on page 111), viewing website visitor statistics (on page 182), and managing files published at the websites (on page 97). Applications & Scripts. Provides access to functionality for installing, configuring, and removing Web applications (on page 99) that add useful features to your site, such as blog, photo gallery, online store, and other business applications. Files. Provides access to functionality for managing directories and files stored on the server (on page 156). Settings. Provides access to functionality for Panel branding and configuring the settings that affect all services running on the server (on page 17). Note: The number and location of these icons and links in your panel depend on the number of available services, installed applications, and functions provided in accordance with your software license. For this reason, some of the functions and items described in this guide might not be available to you. If you want to use the functions that are currently missing in your Panel, then upgrade your software license, install the necessary software packages, or contact your hosting service provider for assistance. Above the tabs, the following icons are located: My profile. Specify your contact information, address, and set a new password for accessing the Panel (on page 15). Here you can also set up mail forwarding and auto-reply (on page 15) for your address. Log out. Close your session when finished working with the Panel. Help. View the context-sensitive Administrator's Guide. Getting Started. This opens a wizard that will guide you through your first steps in the system: brand the Panel, set up a website, create user accounts, and install applications on a site. In this chapter: Customizing the Panel Changing Your Password and Contact Information... 15

14 14 Becoming Familiar with the Panel Customizing the Panel To select the interface language for your Panel, and set a custom logo image that will appear in the top banner area of the Panel: 1. Go to the Settings tab > Branding and System. 2. Select the required language in the Interface language menu. The selected language will be set for all users. The users cannot set a specific language for their Panels. Note: The Panel comes with the following languages: English, German, French, Spanish, Italian, Russian, Japanese, Chinese Traditional, Chinese Simplified, and Dutch. 3. Select the Use custom logo check box, and click Browse to select an image file from your local computer. An image that is 140 pixels in width and 30 pixels in height should fit fine. The image file will be uploaded and placed in the top banner area of the panel. 4. Type the website address that should open when users click your logo image. 5. Click OK. Note: On the server settings screen, you can also switch on or switch off automatic updates (on page 79) of the Panel, and set other server-wide settings, like host name (on page 27) and system date and time (on page 24). If your Parallels Panel is running inside Parallels Containers, the input boxes for changing host name and system date and time are not available. To restore the default Panel logo: 1. Go to the Settings tab > Branding and System. 2. Clear the Use custom logo check box, and click OK.

15 Becoming Familiar with the Panel 15 Changing Your Password and Contact Information If you need to set a new administrative password for accessing the Panel, specify a new address, or other contact information for your account, do the following: 1. Click the My profile icon at the top of the screen. 2. Specify the address or new password in the corresponding fields. 3. To add your phone numbers or username (or identification number) in instant messaging services, click the Contact Details tab, and specify the information that you want to show to other users. Your address and your contact information are shown to other users logged in to the Panel. The system will also send notices about important system events to your address. 4. Click OK. In your account settings, you can also set up: Forwarding of all mail coming to your administrative address hosted in the system to an external address. Automatic reply to all coming to your mailbox hosted in the system. This can be used for sending an automatic message acknowledging reception of mail, or an "out of office" or "on vacation" notice. If you want to set up forwarding of all that comes to your mailbox: 1. Click the My profile icon at the top of the screen. 2. Click the Mail Forwarding tab. 3. Select the Activate forwarding check box. 4. Type an address to which copies of all incoming messages will be forwarded. Note that when mail forwarding is switched on, the original messages that come to your mailbox hosted in the system are not deleted. For this reason, be sure to clean up your both mailboxes from time to time. 5. Click OK. If you want to set up an automatic reply for your mailbox hosted on the server: 1. Click the My profile icon at the top of the screen.

16 16 Becoming Familiar with the Panel 2. Click the Mail Auto-Reply tab. 3. Select the Activate auto-reply check box. 4. Type the message subject and message text. 5. Click OK.

17 C HAPTER 5 Setting Up and Managing the Server Before you start creating websites and addresses, you should do the following: Obtain and install a proper license key for your installation of Parallels Small Business Panel, if this has not been done by your hosting service provider. Configure the corresponding services and settings: Add any additional IP addresses that were allocated to you by your hosting or Internet service provider. At least one IP address should be already assigned to the server where the Panel is running; however, if you are going to host more than one website secured with SSL, you will need to obtain additional IP addresses from your provider and add them using the Panel. Configure DNS (Domain Name System) template that automates setup of DNS zones for your websites. Properly configured DNS service is required for functioning of your websites. You should configure the server-wide DNS settings only if you are installing the Panel on your own server, or if your service provider advised to do so. Set up firewall that protects the server from attacks and enhances the server's security. Set up mail service that serves addresses and mailing lists for the hosted websites. Enable protection from spam and viruses. In addition to the instructions on setting up these essential services and settings, this chapter provides the information on the following optional features and administrative tasks that you might need to perform: (On Linux-based servers). Set up the system monitoring function that ensures your server is clean from malicious software, all system services are running, and there is enough free disk space on the server. (On Linux-based servers). Set up Samba file sharing add-on to allow users of Windows workstations to access shared files and folders on the server. (On Linux-based servers). Set up VPN service to allow authorized users to securely connect to your company's network from remote locations. Restart the server. Update the Panel and its components. Schedule tasks. If you need to run scripts on your server at specific time, use the task scheduler functionality on your server to make the system automatically run the scripts for you.

18 18 Setting Up and Managing the Server In this chapter: Obtaining and Installing a License Key Securing Connections to the Panel with SSL Setting System Date and Time Adding and Removing IP Addresses Configuring DNS Service Configuring the Panel to Run Behind Router with NAT Configuring the Panel to Run Behind a Firewall Setting Up Mail Services Setting Up Database Servers Managing System Services Enabling Windows Users to Access Files and Printers on Your Linux-based Server Connecting to Your Company's Network over VPN (Linux Hosting) Configuring ASP.NET (Windows Hosting) Restarting the Server Updating and Upgrading the Panel Scheduling Tasks Extending Panel's Capabilities with Add-on Modules... 85

19 Setting Up and Managing the Server 19 Obtaining and Installing a License Key The Panel comes with a trial license key, which is already installed in the Panel. This license key provides limited functionality and is active only for a short period of time. Therefore, you should obtain a proper license key from Parallels or its partners and install it into the Panel. To upgrade the trial license key: 1. Go to the Settings tab > License Keys, and click the link Go to online store to upgrade Panel license key. 2. The online store will open in a separate browser window. In this window, locate Parallels Small Business Panel and click Buy Now. 3. Select the items and features you want to include into your Panel license. Click Add to my basket. In the next steps, indicate the currency, number of license keys, provide contact details, billing address, payment method, and submit the form. The new key will be sent to the specified address. 4. Save the new key to the hard drive of your local machine. 5. Return to the Panel (to the Settings tab > License Keys), and click Upload upgraded Panel license key. 6. Enter the path to the key file that you saved on your local machine or click Browse to locate it. 7. Select the check box Confirm replacing the current license key with the uploaded one to confirm that you really want to replace the current license key. If this check box is not selected, the new license key will not be installed. 8. If your new license key allows serving fewer user accounts than already created in the Panel, the Panel will stop working. However, to prevent the Panel from checking the resource limits, select the check box Do not check license limits in the uploaded license key. This might be helpful if you want to temporarily install a license key that covers less resources and then upgrade it through the Panel. Note that even if you select this option and upload a license key that provides fewer resources than already used, you will only be able to use the license key management functions in the Panel. 9. Click OK to install the new key to the Panel. To be able to create more user accounts in your Panel, you can either upgrade your license key, as described earlier, or buy User Packs at Application Marketplace.

20 20 Setting Up and Managing the Server To add more user accounts to your current license: 1. Go to the Settings tab > License Keys, and click the link Go to Application Marketplace to buy user packs. Alternately, you can click the Users tab, and then click the link Buy additional User Pack. Note: If the links Go to Application Marketplace to buy user packs and Buy additional user pack are not shown in your Panel, then you should contact your hosting service provider to upgrade your license key. 2. The Application Marketplace online store will open in a separate browser window. In this window, select the user pack for a required number of user accounts. The number of user accounts provided in the user pack will be added to your license. 3. After you confirm your purchase, an activation code will be sent to your address. When you receive the activation code, save it into a text file: you will need to enter this code in the Panel. 4. Return to the Panel (to the Settings tab > License Keys). 5. Click Enter activation code to activate user packs. 6. Type or paste the activation code and click OK. To add useful functions to your Panel, you can purchase and install Panel add-ons: 1. Go to the Settings tab > License Keys, and click the link Go to online store to buy Panel add-ons. 2. The online store will open in a separate browser window or tab. In this window, locate Parallels Small Business Panel and click the link Buy Now. 3. Click the corresponding link Add options. 4. Select the items and features you want to include into your Panel license. Click Add to my basket. 5. In the next steps, indicate the currency, number of license keys, specify contact details, billing address, and payment method, and submit the form. The new key file or an activation code will be sent to the specified address. 6. Save the new key or a key activation code to the hard drive on your local machine. 7. Return to the Panel (to the Settings tab > License Keys). 8. If you received a license activation code, click Enter activation code to activate add-ons. Paste the activation code into the input field and click OK. The add-on key will be automatically installed to the Panel.

21 Setting Up and Managing the Server If you received a license key file, click Upload additional license key to activate add-ons. 10. Enter the path to the key file that you saved on your local machine or click Browse to locate it. 11. Select the check box Confirm replacing current license key with the uploaded one to confirm that you really want to replace the current license key. If this check box is not selected, the new license key will not be installed. 12. Click OK to upload the new key to the Panel. 13. To install an additional key for an add-on or application, locate it in the lower part of the screen, and click Install. The key will be installed. If you purchased additional license keys from Parallels or its partners, but did not receive them, you can try to download them from the Parallels licensing server and install them to the Panel: Go to the Settings tab > License Keys, and click Retrieve Keys. The license keys that you purchased will be downloaded and installed to the Panel. To update an additional license key that is about to expire: Go to the Settings tab > License Keys. Locate the key you need and click Renew. To install the previously used license key: Go to the Settings tab > License Keys. Locate the key you need and click Revert. To permanently remove an additional license key from the server: Go to the Settings tab > License Keys. Locate the key you need, select a corresponding check box and click Remove. Securing Connections to the Panel with SSL For security reasons, you can access your Panel only through a secure connection provided by Secure Sockets Layer-enabled hypertext transfer protocol. All data you exchange with the server are encrypted, thus preventing interception of sensitive information. An SSL certificate used in the data encryption process is automatically generated and installed on the server during installation of Parallels Small Business Panel. This is the so-called self-signed certificate: it is not signed by a recognized certification authority (CA), therefore, upon attempt to connect to the Panel, you and users within your organization will see warning messages in Web browsers.

22 22 Setting Up and Managing the Server The use of self-signed SSL certificates is not recommended on production servers because it does not guarantee protection against the man-in-the-middle attacks. We recommend that you purchase an SSL certificate from a reputable certification authority, and install it to the Panel. You can choose any of the following ways: Use a link in the Panel for purchasing SSL certificates. The link in the Panel, by default, refers to the MyPlesk.com online store which simplifies purchasing SSL certificates from Comodo, GeoTrust, Inc, and GoDaddy. This link can be modified by hosting service providers to point to another online store or organization's website. Create a certificate signing request (CSR) from the Panel and submit it to the certification authority of your choice, which will create an SSL certificate for you. To purchase and install an SSL certificate using the links in the Panel: 1. Go to the Settings tab > SSL Certificates. A list of SSL certificates that you have in your repository will be displayed. 2. Click Add SSL Certificate, and specify the following properties: Certificate name. This will help you identify this certificate in the repository. Encryption level. Choose the encryption level of your SSL certificate. We recommend that you choose a value more than 1024 bit. Specify your location and organization name. The values you enter should not exceed the length of 64 symbols. Specify the host name for which you want to purchase an SSL certificate. For example: your-domain.com. This host name should be registered with a domain name registration authority, and should resolve to your hosting server's IP address. Enter your address. 3. Make sure that all the provided information is correct and accurate, as it will be used to generate your private key. 4. Click Buy SSL Certificate. Your private key and certificate signing request will be generated. Do not delete them. MyPlesk.com or another online store configured by the provider will open in a new browser window or tab. 5. Register or log in to an existing account and you will be taken step by step through the certificate purchase procedure. 6. Choose the type of certificate that you want to purchase. 7. Click Proceed to Buy and order the certificate. In the Approver drop-down box, select the correct Approver . The approver is an address that can confirm that certificate for specific domain name was requested by an authorized person. This is the address listed in the domain owner or domain administrator's contact information in the WHOIS database.

23 Setting Up and Managing the Server Once your certificate request is processed, you will be sent a confirmation . After you respond to the and confirm the purchase, the certificate will be sent to your When you receive your SSL certificate, save it on your local machine. 10. Return to the SSL certificates repository (Settings tab > SSL Certificates). 11. Upload the SSL certificate: Click Browse in the middle of the screen and navigate to the location of the saved certificate. Select it, and then click Send File. 12. Select the check box corresponding to the certificate you just added, and click Secure control panel. To obtain an SSL certificate from any certificate authority of your choice, and install it to the Panel: 1. Go to the Settings tab > SSL Certificates. A list of SSL certificates that you have in your repository will be displayed. 2. Click Add SSL Certificate. 3. Specify the certificate properties: Certificate name. This will help you identify this certificate in the repository. Encryption level. Choose the encryption level of your SSL certificate. We recommend that you choose a value more than 1024 bit. Specify your location and organization name. The values you enter should not exceed the length of 64 symbols. Specify the host name for which you wish to purchase an SSL certificate. For example: your-domain.com Enter your address. 4. Make sure that all the provided information is correct and accurate, as it will be used to generate your private key. 5. Click Request. Your private key and certificate signing request will be generated and stored in the repository. 6. In the list of certificates, click the name of the certificate you need. A page showing the certificate properties opens. 7. Locate the CSR section on the page, and copy the text that starts with the line -----BEGIN CERTIFICATE REQUEST----- and ends with the line -----END CERTIFICATE REQUEST----- to the clipboard. 8. Visit the website of the certification authority from which you want to purchase an SSL certificate, and start a certificate ordering procedure. When you are prompted to specify CSR text, paste the data from the clipboard into the online form and click Continue. The certification authority will create an SSL certificate in accordance with the information you supplied.

24 24 Setting Up and Managing the Server 9. When you receive your SSL certificate, save it on your local machine or network. 10. Return to the SSL certificates repository (Settings tab > SSL Certificates). 11. Upload the SSL certificate: Click Browse in the middle of the page and navigate to the location of the saved certificate. Select it, and then click Send File. 12. Select the check box corresponding to the certificate you just added, and click Secure control panel. For information about obtaining SSL certificates for securing access to websites, refer to the section Obtaining and Installing an SSL Certificate (on page 107). Setting System Date and Time You can set date and time on the server through the Panel if it is not running in Parallels Containers. If you need to adjust the date and time set on your server, do the following: 1. Go to the Settings tab > Branding and System. 2. Select the Change date and time check box, and specify the date and time as desired, and select your time zone. You will need to restart your Panel server for the time zone change to take effect. 3. To synchronize your server time with that of a server running the Network Time Protocol, select the Synchronize with time server (domain name or IP address) check box, and specify a valid IP address or a domain name. For a list of available NTP servers, visit ope=text 4. Click OK. Note: Enabling the Synchronize with time server (domain name or IP address) function will override any time and date you manually enter in the System Date and Time fields. It is also important to be sure the domain name or IP address you enter for synchronization is a valid NTP server. If not, this function will not work and your server will continue running with its current time settings.

25 Setting Up and Managing the Server 25 Adding and Removing IP Addresses After installation, the Panel reads all allocated IP addresses from the network configuration files and can then use these IP addresses for hosting websites. When you obtain a new IP address that you would like to use on the server (for example, to set up an online store with SSL protection), you should add the address through the Panel because the Panel might not recognize manual modifications you make to the network configuration files. Note that the instructions provided in this section are applicable only for Parallels Small Business Panel installations on standalone hosting servers. If you use the Panel installed inside Parallels Containers, then you should refer to the Parallels Containers documentation for instructions on assigning IP addresses. To view the IP addresses you have at your disposal: 1. Go to the Settings tab > IP Addresses (in the Advanced Settings group). Your IP addresses are listed and the following supplementary information is given: In the S (Status) column, the icon is shown if your IP address is properly configured on the network interface. If your IP address was removed from the network interface, the icon is shown. The IP address, Subnet mask and Interface columns show which IP addresses are on which network interfaces. The Domains column shows a number of websites hosted on an IP address. To view the domain names of these websites, click the respective number in the Domains column. 2. To update the list of IP addresses and their status, click Reread IP Addresses. You might need to do so if the IP address was added directly in the server's operating system, or from Parallels Containers. To add a new IP address to the server: 1. Go to the Settings tab > IP Addresses (in the Advanced Settings group), and click Add IP Address. 2. Select the network interface for the new IP from the Interface drop-down box. All network cards installed on your server are shown in this drop-down box. 3. Enter the IP address and subnet mask in the corresponding box (e.g., /16). 4. In the IP address distributed as field, leave the Exclusive option selected.

26 26 Setting Up and Managing the Server 5. From the drop-down box, select the SSL certificate for the new IP address. If you are going to host an online store, then you need to assign a valid SSL certificate to the IP address. You will select this IP address while setting up the new e-commerce website. You can select the following certificates: Default certificate - the certificate that comes with the Parallels Small Business Panel distribution package. However, this certificate is not recognized by Web browsers as it is not signed by a Certificate Authority (a warning message appears). The default certificate is used to provide access to the control panel via the HTTPS protocol ( Other certificates - the certificates (self-signed or signed by a Certificate Authority) that you added to the repository of SSL certificates. For information about adding certificates, see the section Obtaining and Installing an SSL Certificate (on page 107). 6. Click OK. To remove an IP address from the server: 1. Go to the Settings tab > IP Addresses (in the Advanced Settings group). 2. Select the respective check box and click Remove. 3. Confirm removal and click OK. If you host several websites on a single IP address, you can choose which of them will be shown to the users who refer to your Web server by its IP address. To specify what website will open when users enter an IP address in Web browser: 1. Go to the Settings tab > IP Addresses (in the Advanced Settings group). 2. Click number in the Domains column next to the required IP address. 3. Select the site you need and click Set as Default.

27 Setting Up and Managing the Server 27 Configuring DNS Service Every website published on the Internet has its own unique Internet address. This address, also called Internet domain name, is what people type in their Web browsers when they want to visit a particular site. A domain name is a combination of words separated by dots, for example, example.com. The right-most part of the domain name is called top-level domain (TLD). In our example, the top-level domain is "com", which indicates that the website belongs to a commercial organization. Next to the top-level domain "com" is a secondlevel domain, which is "example" in our example. For more information about top-level domains, refer to There are also third-level domains, which are often called subdomains, for example, kb.example.com. Subdomains are often used for organizing quick access to areas of a site that are dedicated to organization's divisions, or contain information related to a particular topic of interest. Domain names are rented from domain name registration authorities (called registrars) for a specific period of time, and at the end of this period the registration term needs to be prolonged (renewed), otherwise, the domain name will become available for registration by anyone else. Registrars are organizations that publish technical information about the name and location of your site to the Domain Name System (DNS). Domain Name System is the mechanism that allows websites to have meaningful names, and thus to be found easily on the Internet. Domain Name System also enables routing. Here is a brief overview of how it all works: 1. You register a domain name with a domain name registration authority (a registrar): You can register a domain name through your Panel, through your hosting company's website, or you can contact a registrar of your choice. The information required for registration typically includes the contact information of persons responsible for administration of a website and IP addresses of name servers. Name servers are computers that run DNS server software and keep the files that describe settings related to the domain name, FTP, Web, and services. These files are called DNS zone files, and entries in these files are called resource records. DNS server software can run on the same server where websites are hosted, or it can run on a separate computer connected to the Internet, possibly at the registrar's or your Internet service provider's location. Note: Your Panel comes with a DNS server software, which is switched on by default. This means that the computer where Parallels Small Business Panel is installed can also act as a name server for the websites that you host. If you decide to use the DNS service built into your Panel, then, during domain name registration, specify your server's IP address as the name server 1 and name server 2.

28 28 Setting Up and Managing the Server If your Panel server is located inside your company's local area network, which is protected by a router with network address translation (NAT), and you want your websites to be accessible to the Internet users, you should first configure the network address translation as described in Configuring the Panel to Run Behind a Router with NAT (on page 34). After that, in the domain management panel at the registrar's site, specify the public IP address assigned to your NAT device as the IP address or addresses of name servers. 2. You set up a website in your Panel: Specify the domain name that you registered, and select the Web hosting features that should be supported or switched on. If you did not switch off the DNS service running on your Panel server, a zone file is automatically generated for your new site in accordance with the server-wide DNS zone template and registered in the name server's database, and name server is instructed to act as a primary (master) DNS server for the zone. Now you can start filling the site with content, and in two days, when the information about the site is spread in the DNS, the site will be accessible to Internet users. 3. A user wants to visit your site and types your site's address (the domain name) in a Web browser. To be able to connect to the Web server and show the Web pages of the requested site, the browser needs to know the Web server's IP address (a unique four-part number assigned to the server). As DNS keeps records about what domain names (or host names) are associated with what IP addresses, the browser's built-in resolver function starts querying various DNS servers for information: it locates the closest DNS server in the user's network, and asks for the information about the requested website. The DNS server first looks inside its cache (a collection of information gathered within past few days), and if it finds the required information, it then returns the IP address to the user's browser. If the DNS server does not have the required information in its cache, then (if recursive DNS queries are allowed) it starts querying other DNS servers on the Internet, and when the required IP address is found out, it returns the IP address to the user's browser. If the DNS server does not allow recursive queries, then it simply forwards the request to another DNS server, which finds out the IP address and returns it to the user's browser. Eventually, the browser connects to the Web server, retrieves and shows the website's main page. Now, let's take a closer look at the DNS zone file which describes the location and settings of website's services. For illustration purposes, we have set up in the Panel a website with domain name example.com. We did not switch off the server-wide DNS service in the Panel because we want this server to act as a name server for all sites that we host. In accordance with predefined resource record templates, the zone file was created and saved on the server's file system. Let's open this file and see what we have there.

29 Setting Up and Managing the Server 29 Contents of the zone file $TTL IN SOA ns.example.com. administrator.example.com. ( Description of resource records TTL (Time to Live). This is the amount of time in seconds that other DNS servers should store the information about this site in a cache. The Panel sets the default value of one day. Serial ; ; Refresh 3600 ; Retry ; Expire ) ; Minimum SOA (Start of Authority). This marks the beginning of the zone; ns.example.com is the domain name of the name server which is the primary source of data for this zone; administrator.example.com is the address of the person responsible for the zone. In the address, symbol is replaced by a period. Serial number. When the changes to the zone are made, the serial number is increased. example.com. IN NS ns.example.com. ns.example.com. IN A example.com. IN A webmail.example.com. IN A mail.example.com. IN A ftp.example.com. example.com. example.com. IN CNAME IN CNAME example.com. IN MX 10 mail.example.com. Refresh. This is how often the secondary name servers check with the primary name server to see if any changes have been made to the domain's zone file. The Panel sets the default value of three hours. Retry. This is the time a secondary name server waits before retrying a failed zone transfer. This time is typically less than the refresh interval. The Panel sets the default value of one hour. Expire. This is the time before a secondary server stops responding to queries, after a lapsed refresh interval where the zone was not refreshed or updated. The Panel sets the default value of one week. Minimum. This is the time a secondary server should cache a negative response. The Panel sets the default value of three hours. NS record. It states that ns.example.com is the name server for example.com. A records. They specify IP addresses that correspond to the domain names. CNAME records. They specify that, for example, is an alias of example.com. MX record. It specifies that mail.example.com is the mail server for example.com. 10 means the highest priority of this mail server.

30 30 Setting Up and Managing the Server If you need to modify any of these settings, you should use the corresponding icons in the Panel: To set custom values that will affect DNS zones created for all newly hosted websites, modify the server-wide DNS template at the Settings tab > DNS Zone Template (in the Advanced Settings group). Note that modifying the server-wide DNS zone template does not affect the already existing sites. To set custom values for an individual website, modify its DNS zone at the Websites & Domains tab > DNS. If your provider or another organization is running DNS service for your sites, you can switch off the domain name service on this machine, or set the service to operate as a secondary name server for individual domains. Note: Contact your hosting provider to learn more, and do not modify anything if you do not know what you are doing. To view the default records in the server-wide DNS template: Go to the Settings tab > DNS Zone Template (in the Advanced Settings group). All resource record templates will be displayed. The <ip> and <domain> templates are automatically replaced in the generated zone with real IP addresses and domain names. To add a new resource record to the server-wide DNS template: 1. Go to the Settings tab > DNS Zone Template (in the Advanced Settings group), and click Add DNS Record. 2. Select the resource record type and specify the record properties as desired. Note that you can use <ip> and <domain> templates that will be replaced in the generated zone with real IP addresses and domain names. You can use a wildcard symbol (*) to specify any part of the domain name, and you can specify the exact values you need. 3. Click OK. To remove a resource record from the server-wide DNS template: 1. Go to the Settings tab > DNS Zone Template (in the Advanced Settings group). 2. Select a check box corresponding to the record template you wish to remove, and click Remove. 3. Confirm removal and click OK. The Panel updates automatically the zone name, host name, administrator s address, and serial number, and writes the default values for the rest of Start of Authority record parameters to the zone files it maintains. If you are not satisfied with the default values, you can change them through the Panel.

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