Navigating the Enterprise Mobility Maze to a BYOD Strategy

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Navigating the Enterprise Mobility Maze to a BYOD Strategy"

Transcription

1 A FROST & SULLIVAN EXECUTIVE SUMMARY Navigating the Enterprise Mobility Maze to a BYOD Strategy In Collaboration With: View the ondemand version of the ebroadcast:

2 Thanks to the rapid rise in smartphone and tablet adoption, businesses are increasingly leveraging mobility to enhance workforce productivity. While smartphones are a huge part of any good strategic business plan, the Frost & Sullivan ebroadcast in partnership with Cicero Inc. Navigating the Enterprise Mobility Maze to a BYOD Strategy focused on the rapid growth of tablets and how they need to be part of an effective mobile strategy as well as the differences between Bring Your Own Device (BYOD) and Corporately-Owned, Personally Enabled (COPE) devices. MARKET OVERVIEW The Growth of Global Tablet Usage A surprising 25 percent of all respondents find tablets to be their endpoint choice. I can bet that when we run this survey in 2013, both data points will be significantly higher for tablets. Alpa Shah Global Vice President, ICT Research, Frost & Sullivan Tablet use is a growing segment of the mobile workforce. Global shipments of tablets grew about 81 percent to 93 million in A 2012 Frost & Sullivan survey of 263 North American C-level executives from multiple industries indicated that half of the respondents are already using tablets within their organizations for business communications. A surprising 25 percent of all respondents find tablets to be their endpoint choice. I can bet that when we run this survey in 2013, both data points will be significantly higher for tablets, said Alpa Shah, Global Vice President, ICT Research, Frost & Sullivan. The number one reason behind the adoption of mobile applications is to improve employee productivity, noted Shah. The second is to improve operational efficiencies. The third reason has to do with the top line, which is to improve customer responsiveness. Advocating Mobile Device Usage Enterprise mobile software solutions are becoming ubiquitous in North America. The mobile enterprise applications market is on a growth trajectory, with at least 68 percent of the 2012 survey respondents planning to introduce one or more new mobile software solutions on their employees mobile handhelds (whether it be smartphones, tablets, basic cell phones, and/or ruggedized devices) during the next year. More than half the businesses surveyed already had from one to four mobile applications in place for their mobile workers. Another 17 percent of respondents had between five and ten applications deployed. In all, 82 percent of businesses reported having at least one mobile application deployed to its employees handheld devices. Larger businesses are the more likely advocates of mobile device usage, deploying a higher number of discrete mobile apps to their workers and planning to add even more new solutions in the coming months. 2

3 Top-of-Mind Concerns for Decision Makers When evaluating a potential mobility partner, businesses first focus on the costs, then on the professional services capabilities, and finally the post-sale service and support that are provided. Solutions must address the business need for mobile employee-facing application solutions, said Shah. Aside from ROI, decision makers examine how their mobile strategy is aligned with company goals as well as how to get corporate and IT staff to support mobile and wireless needs. With regard to back office integration, end users are concerned about connecting back with legacy systems. The mobile app feeds field data back into these back-office systems and vice versa. The thought of integrating the two creates much anxiety for IT. Many mobile solutions are trying to neutralize this fear by creating connectors that accomplish the integration pretty quickly and easily with today's common back-office systems; however, when a company is operating old, customized, legacy systems it is very difficult to interface with mobile inputs. Such situations can translate into lots of time and expense. Lastly, security is a critical concern. Decision makers must address security issues as personal devices increasingly enter the business. 3

4 PANEL DISCUSSION SUMMARY Evaluate Mobile Solutions to Meet Goals HOW DO YOU EVALUATE MOBILE SOLUTIONS? Understand your options and plan: A one-size solution does not work for everyone or an industry. Establish Goals: Why are you building out a mobile solution? Questions to Ask: n Who is your user community? n What are your business drivers? n What kind of data do you require? n Do you integrate and automate? n What are your inhibitors? n How do you measure success? Evaluating potential mobile solutions to meet your company s goals requires building an understanding of the requirements of these solutions, their benefits, and how you will measure success. From there, you can then review the list of available solutions against your goals as well as industry best practices. Examining these goals should include looking at your user community to determine your business drivers, as well as your security needs, customer experience goals, and employee productivity needs. A very real requirement, especially in the tablet space now is the cool factor that's helping to develop a competitive edge. Maybe it's a requirement just to keep up with the competition, said Neil Crane, Director of Product Strategy, Cicero Inc. From there, Crane suggested developing an inventory of the processes and the data required to meet your goals. Examine things such as: n The processes and data required n The applications currently in the enterprise n Anything that can be integrated or automated n Inhibitors, such as legal constraints on data or processes Managing training and support are critical to developing your mobile strategy, as well as to streamlining your processes in the event a device has been compromised. Today if something is compromised inside of our corporate offices, we have strategies and plans to manage that, but those become so much more difficult when we're dealing with devices that are used on airplanes, coffee shops, and maybe left on the kitchen table one day or in a department store the next, said Crane. THE THREE TYPES OF MOBILE SOLUTION CLASSES Buy, build, or recycle. These, broadly speaking, said Crane, are the three classes of mobile solutions. Each has its pros and cons, and within each are specific implementation options. 1. Buying is done through a device s app store, which features many low- and no-cost options that are currently available for many common business functions. This approach is typically used when accessing public data; however, it is also creeping in for file sharing or sending corporate presentations through the cloud. The latter presents 4

5 security concerns: Where is the data when you use these applications from an app store? What happens when an employee leaves or if a device is stolen? In terms of license management for a purchased app, low-cost isn t necessarily no cost. Licenses need to be managed even after an employee leaves the company. In-app purchases of specific functions also need to be managed. Who pays for these apps or functions and who owns them when an employee leaves the company? Version management is another concern as updates to these apps can occur frequently and without notice. Users will need to be trained on app updates. This presents hidden costs such as bringing new users on-board and training new or existing users on frequently updating apps. 2. Building includes any new developments to an application that are either native or web-based. Building concerns are primarily seen in the business-to-consumer community rather than the business-to-business, business-to-employee, business-to-agent community. Typically build has been very useful in areas where there are unique high-volume business processes. Things like looking up the balance in your account, said Crane. The biggest advantage to building vs. buying is security. Security can be built into an app. Vendors are building security containers that run on the device and provide a secure channel back to the public or private cloud. Today if something is compromised inside of our corporate offices, we have strategies and plans to manage that, but those become so much more difficult when we're dealing with devices that are used on airplanes, coffee shops, and maybe left on the kitchen table one day or in a department store the next. Neil Crane Director of Product Strategy Cicero Inc. 3. Recycling is the final class of solutions. In a Virtual Desktop Infrastructure (VDI) such as a virtual machine or a virtual PC corporate applications are run behind a firewall on a virtual machine. Desktops in-house or over the world extend your architecture to the tablet device. The pitfalls of this approach, as early adopters have found, are issues with app performance, noted Crane. Channels that are optimized for wide area networks (WAN) corporate networks are not optimized for use over 3G and 4G, or low-speed data networks. Enterprise apps have to run in real time. DEVELOPING A MOBILE SECURITY PLAN Devices can be lost, and devices can be stolen. When developing a mobile security plan your organization must have worst case scenarios in mind. A cell phone can be lost in a taxi cab; a tablet can be forgotten on the seatback of an airplane. Companies really don't want customer data sitting on the device in the public domain, said Crane. 5

6 Malicious software can steal personal and corporate data. Any device that contains corporate data must be encrypted or feature a secure connection to your corporate network to prevent the spread of malicious software. Your organization must know if your data is encrypted when it goes out to the device. Installing software can compromise the device, which underscores the importance of secure transmissions. Beware of software that is listening for traffic and stealing data. Another concern is employee data theft. How do companies prevent and mitigate against malicious employees or former employees taking data off the device? said Crane. You ve got to have a plan for when things go wrong, and you ve got to have a plan to manage these devices that are distributed around the country and around the world. Neil Crane Director of Product Strategy Cicero Inc. PROS AND CONS OF COPE VS. BYOD Liability and data management those are the two key differences between bring your own device (BYOD) and corporate-owned, personally enabled (COPE) devices. 1. Liability: With BYOD, the employee owns the device and, even if the employee is being reimbursed, he or she is responsible for any billing associated with the device. With COPE, the company is responsible for the bill, including overages and other associated costs. (There are also hybrid models that combine BYOD and COPE to manage payment/reimbursement for the corporate use of tablet devices.) 2. Data Management: What happens if the device is lost, stolen, or compromised? What right does the corporation have to remove data from the device to protect itself? Today, it s kind of a one-size-fits all, said Crane. If the device is lost, I can wipe the whole thing, but I can t just wipe my piece of it, so employees are being asked to accept a contract that says they will accept having all the data wiped in this event. 6

7 The reality of BYOD vs. COPE is that many companies offer a hybrid of the two: These hybrids are decided on the basis of the apps being used on the devices as well as who the data is being pushed out to. For a large group of employees who only have access to , BYOD could be a better strategy, while for field agents with access to corporate apps, COPE could be a better strategy. We have found that our research indicates more of hybrid approach, as there are a lot of options available to do business, concurred Frost & Sullivan s Shah. MOBILE DEVICE MANAGEMENT (MDM) SOFTWARE Fundamental to an enterprise strategy is Mobile Device Management (MDM) software. MDM monitors and manages mobile devices. MDM enables organizations to provision mobile devices so they can be configured to manage applications in the event that a device needs to be centrally locked and/or wiped in case of a security breach. You ve got to have a plan for when things go wrong, and you ve got to have a plan to manage these devices that are distributed around the country and around the world, said Crane. Consider legal or HR requirements when building out an MDM solution. Most organizations will need to create an agreement with employees so that a device can be locked or wiped if its security has been threatened. Another consideration is device connectivity: What do you do when the device goes dark? Your MDM strategy should consider connectivity, as well as be able to guarantee whether data can be removed from a mobile device once it has been compromised. HOSTING DATA IN-HOUSE VS. THE CLOUD What is the nature of your data and applications? That s the question to ask when considering between hosting enterprise mobility data internally or in the cloud. When considering a move to the cloud, your organization should consider business constraints, including federal requirements. The cloud provider must be able to meet these requirements, as well as security requirements. In a national security setting it is vital that a private cloud has a secure connection, said Crane. More services are moving into the cloud and the private cloud; however, Crane noted that he has yet to see any convincing data that there has been a swing one way or the other. The interest in the cloud has been driven, at least in part, as IT departments look to offload costs. 7

8 MEASURING USABILITY GUIDELINES An enterprise mobility solution must be usable over the lowest-speed connection. Users should be able to interact with apps in a manner that is familiar to them, which requires legacy apps to support tablet-familiar gestures such as pinch to zoom and wipe to scroll. Business processes should accelerate the customer experience. When building out a strategy, pick the highest value processes and execute them first. One app may only do a piece of the business process. WHICH DATA AND TOOLS SHOULD BE PART OF YOUR STRATEGY? n Productivity gains n Cost reduction n New revenue opportunities n Match corporate goals n Address the components of a complete process and then tackle another n Highest value processes first n Face-to-face processes MEASURING KEY PERFORMANCE INDICATORS If we can show success, we can take it further, said Crane. KPIs for an enterprise mobility solution can be found by comparing the traditional office employee against a mobile user to see if you have improved productivity, customer satisfaction, and reduced the time it takes to do business. Do it in the here and now, use today's data (not data from a year ago) to compare and contrast in real time, said Crane. Mobile-specific KPIs include: n Percentage of mobile employees n Number of mobile devices per employee n Number of mobile devices managed centrally by IT (by percentage) n Time to provision/decommission a new device n IT spend as percentage of revenue n Mobility spend as percentage of revenue Further measurement of KPIs should include what it costs the IT department to decommission a device, how quickly a new user can be on-boarded, and how quickly the device can be closed down if it is lost or stolen. FINAL THOUGHT There is a great deal to consider when looking at your mobile strategy. Evaluating your company goals and assessing your user needs are at the top of list. There is much flexibility in pricing models, devices, and services, which provide a myriad of options to produce the optimal plan for your company. Ensuring a sufficient level of security for your organization is critical mobile devices are very portable, but also easy to leave behind. BYOD and COPE exacerbate the need to enhance security. Most important of all, keep in mind that the use of tablets in the workplace is growing rapidly, and must be incorporated in your business and IT strategies now. Use the insights and data we have provided to validate the need for a new mobile strategy and get the investment you need from your company. 8

9 ABOUT CICERO Cicero provides business performance software that enables companies to deliver a better user experience with existing applications. Using an innovative combination of patented integration, process automation, presentation, and analytics, Cicero s software addresses the pressing need for companies to securely present relevant information in an intuitive manner for both desktop and mobile devices. Learn more at ABOUT FROST & SULLIVAN Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company s Growth Partnership Service provides the CEO and the CEO s Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. Learn more at DISCLAIMER This Executive Summary discusses key insights and excerpts from a live presentation and panel discussion by Frost & Sullivan and Cicero on May 9, This summary presents industry insights, best practices, and case studies discussed by the presenters, in the context of the live presentation and panel discussion. For more details, visit Frost & Sullivan is not responsible for the loss of original context or the accuracy of the information presented by the participating companies. 9

Journey to SaaS: How You Can Grow Your Software Business by Moving to the Cloud

Journey to SaaS: How You Can Grow Your Software Business by Moving to the Cloud A FROST & SULLIVAN EXECUTIVE SUMMARY Journey to SaaS: How You Can Grow Your Software Business by Moving to the Cloud In Collaboration With: View the ondemand version of the ebroadcast: www.frost.com/isv

More information

Is Your Network Cloud Ready? Network Enable Your Cloud With MPLS VPNs

Is Your Network Cloud Ready? Network Enable Your Cloud With MPLS VPNs A FROST & SULLIVAN EXECUTIVE SUMMARY Is Your Network Cloud Ready? Network Enable Your Cloud With MPLS VPNs In Collaboration With: View the ondemand version of the ebroadcast: www.frost.com/mpls Frost &

More information

From Premise to Cloud: Adopting Hosted Unified Communications to Converge, Collaborate, and Compete

From Premise to Cloud: Adopting Hosted Unified Communications to Converge, Collaborate, and Compete A FROST & SULLIVAN EXECUTIVE SUMMARY From Premise to Cloud: Adopting Hosted Unified Communications to Converge, Collaborate, and Compete In Collaboration With: View the ondemand version of the ebroadcast:

More information

Driving Relevant Business Insights From Social Media

Driving Relevant Business Insights From Social Media A FROST & SULLIVAN EXECUTIVE SUMMARY Driving Relevant Business Insights From Social Media In Collaboration With: View the ondemand version of the ebroadcast: www.frost.com/insights Even the most successful

More information

A CIO s Guide To Mobility Management

A CIO s Guide To Mobility Management The Complimentary Reprint Of This Syndicated Research Report Has Been Sponsored By: A CIO s Guide To Mobility Management Written By: Maribel Lopez March 2013 Lopez Research LLC 2269 Chestnut Street #202

More information

Enterprise Mobility How the mobile world drives business

Enterprise Mobility How the mobile world drives business Enterprise Mobility How the mobile world drives business Enterprise Mobility How the mobile world drives business white paper 1 Executive summary More and more employees carry their own smartphone into

More information

Managing Mobile Devices in a Device-Agnostic World Finding and Enforcing a Policy That Makes Business Sense

Managing Mobile Devices in a Device-Agnostic World Finding and Enforcing a Policy That Makes Business Sense SAP White Paper SAP Partner Organization Mobile Device Management Managing Mobile Devices in a Device-Agnostic World Finding and Enforcing a Policy That Makes Business Sense Table of Content 4 Mobile Device

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH Contents Background and Company Performance... 3 Industry Challenges... 3 Vertical Communications' Customer and Business Impact... 3 Conclusion... 5 Understanding Customer Value Leadership... 6 Key Benchmarking

More information

Analysis of the Mobile Endpoint Security Products Market Tackling the Shift to Mobility with a Strong Endpoint Security Solution.

Analysis of the Mobile Endpoint Security Products Market Tackling the Shift to Mobility with a Strong Endpoint Security Solution. Analysis of the Mobile Endpoint Security Products Market Tackling the Shift to Mobility with a Strong Endpoint Security Solution Global July 2012 Contents Section Slide Numbers Executive Summary 4 Market

More information

SOLUTION BRIEF Enterprise Mobility Management. Critical Elements of an Enterprise Mobility Management Suite

SOLUTION BRIEF Enterprise Mobility Management. Critical Elements of an Enterprise Mobility Management Suite SOLUTION BRIEF Enterprise Mobility Management Critical Elements of an Enterprise Mobility Management Suite CA Technologies is unique in delivering Enterprise Mobility Management: the integration of the

More information

Marketing s New Paradigm: Show Us the Money!

Marketing s New Paradigm: Show Us the Money! A FROST & SULLIVAN EXECUTIVE SUMMARY Marketing s New Paradigm: Show Us the Money! View the ondemand version of the ebroadcast: www.frost.com/paradigm Marketing departments are under a lot of strain right

More information

The Rising Cost of Customer Service:

The Rising Cost of Customer Service: A FROST & SULLIVAN EXECUTIVE SUMMARY The Rising Cost of Customer Service: Cloud Strategies for Lower TCO, Higher Reliability, and a Competitive Edge In Collaboration With: View the ondemand version of

More information

Delivering Customer Delight... One Field Agent at a Time!

Delivering Customer Delight... One Field Agent at a Time! Delivering Customer Delight... One Field Agent at a Time! BORN for Field Service Management FieldOne Sky - Enterprise Field Management Solutions The most advanced, comprehensive and adaptable enterprise

More information

WHITE PAPER Secure Enterprise Data in a BYOD World IDC OPINION IN THIS WHITE PAPER. Sponsored by: Excitor. Jason Andersson January 2013

WHITE PAPER Secure Enterprise Data in a BYOD World IDC OPINION IN THIS WHITE PAPER. Sponsored by: Excitor. Jason Andersson January 2013 WHITE PAPER Secure Enterprise Data in a BYOD World Sponsored by: Excitor Jason Andersson January 2013 IDC OPINION As consumerization trends continue to accelerate in the enterprise, there is growing interest

More information

2015 North American Mobile Workforce Management Product Line Strategy Leadership Award

2015 North American Mobile Workforce Management Product Line Strategy Leadership Award 2015 North American Mobile Workforce Management Product Line Strategy Leadership Award 2015 Background and Company Performance Industry Challenges The North American mobile workforce management (MWM) market

More information

A Case Study in Customer Contact Transformation

A Case Study in Customer Contact Transformation A FROST & SULLIVAN EXECUTIVE SUMMARY A Case Study in Customer Contact Transformation In Collaboration With: View the ondemand version of the ebroadcast: www.frost.com/centers Mobile customer care, IVR

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 2014 North 2013 American North American Mobile Workforce SSL Certificate Management New Product Product Innovation Leadership Leadership Award Award New Product Innovation

More information

Sustaining Competitive Advantage with Enterprise Video

Sustaining Competitive Advantage with Enterprise Video Sustaining Competitive Advantage with Enterprise Video A whitepaper by Frost & Sullivan in collaboration with SingTel Corp. Introduction NEW BUSINESS MODELS AND THE ERA OF COLLABORATIVE ENTERPRISES Market

More information

High Security Risk Technologies Impacting IT Decision Makers United States and Europe Opportunities for Network Security Technologies Providers

High Security Risk Technologies Impacting IT Decision Makers United States and Europe Opportunities for Network Security Technologies Providers High Security Risk Technologies Impacting IT Decision Makers United States and Europe Opportunities for Network Security Technologies Providers July 2014 Contents Section Slide Number Research Objectives

More information

CA Enterprise Mobility Management MSO

CA Enterprise Mobility Management MSO SERVICES DESCRIPTION CA Enterprise Mobility Management MSO At a Glance Today, your customers are more reliant on mobile technologies than ever. They re also more exposed by mobile technologies than ever.

More information

Device Independence - BYOD -

Device Independence - BYOD - Charting Our Future Device Independence - BYOD - BYOD: Bring your own device to work day What is BYOD? BYOD (Bring Your Own Device) As distinguished from BYOC (Bring Your Own Computer); or BYOT (Bring

More information

Enabling the Mobile Enterprise: Don t fight it. Feature it.

Enabling the Mobile Enterprise: Don t fight it. Feature it. EOH CIO CIO Connect Connect White Paper White Enabling the Paper Mobile Enterprise Enabling the Mobile Enterprise: Don t fight it. Feature it. By Alex Russell, EOH The Bring Your Own Device (BYOD) trend

More information

BYOD AND ME. How cell phone hacking effects your business.! Richard Rigby CEO Wraith Intelligence

BYOD AND ME. How cell phone hacking effects your business.! Richard Rigby CEO Wraith Intelligence BYOD AND ME How cell phone hacking effects your business! Richard Rigby CEO Wraith Intelligence 90% of companies will offer BYOD, or bring-your-own-device options to employees by 2014, according to Gartner.

More information

YOUR DATA UNDER SIEGE. PROTECTION IN THE AGE OF BYODS. With Kaspersky, now you can. kaspersky.com/business Be Ready for What s Next

YOUR DATA UNDER SIEGE. PROTECTION IN THE AGE OF BYODS. With Kaspersky, now you can. kaspersky.com/business Be Ready for What s Next YOUR DATA UNDER SIEGE. PROTECTION IN THE AGE OF BYODS. With Kaspersky, now you can. kaspersky.com/business Be Ready for What s Next Your Data Under Siege. Protection in the Age of BYODs 1.0 As the workplace

More information

Riding technology waves

Riding technology waves BT Assure Riding technology waves Making the bring your own device (BYOD) trend work for you Making the bring your own device (BYOD) trend work for you Your data is everywhere. It s on devices you own

More information

Readiness Assessments: Vital to Secure Mobility

Readiness Assessments: Vital to Secure Mobility White Paper Readiness Assessments: Vital to Secure Mobility What You Will Learn Mobile devices have been proven to increase employee productivity and job satisfaction, but can also pose significant threats

More information

Mobile computing. Does your organisation have any safe options? The better the question. The better the answer. The better the world works.

Mobile computing. Does your organisation have any safe options? The better the question. The better the answer. The better the world works. Mobile computing Does your organisation have any safe options? The better the question. The better the answer. The better the world works. The big picture The mobile security risk surface Devices Jailbreak

More information

The Connected Enterprise: Transformation through Mobility

The Connected Enterprise: Transformation through Mobility The Connected Enterprise: Transformation through Mobility Introduction The last 24 months have seen a lasting shift in human behaviour across the world. This is the shift to a connected society - communicative

More information

BEST PRACTICES IN BYOD

BEST PRACTICES IN BYOD 1 BEST PRACTICES IN BYOD How Smart Enterprises Are Making It Work Whitepaper Whitepaper 2 In a recent report, research firm Ovum concludes that: It is clear that when it comes to planning and implementing

More information

EOH Cloud Mobile Device Management. EOH Cloud Services - EOH Cloud Mobile Device Management

EOH Cloud Mobile Device Management. EOH Cloud Services - EOH Cloud Mobile Device Management EOH Cloud EOH Cloud Services - EOH Cloud Page 1 EOH Mobile Device Management Manage a fleet of diverse mobile devices, support new secure mobile workflows and effectively distribute apps. The evolving

More information

Your BYOD Strategy Checklist

Your BYOD Strategy Checklist Your BYOD Strategy Checklist A 5-STEP GUIDE TO CREATE A BRING YOUR OWN DEVICE STRATEGY FOR YOUR ORGANIZATION SALES@SHOWPAD.COM @SHOWPAD WWW.SHOWPAD.COM Pieterjan Bouten is an IT entrepreneur and Co-Founder/CEO

More information

Reducing Complexity, Reducing Cost: Sprint Biz 360 Helps Small Business Go Mobile

Reducing Complexity, Reducing Cost: Sprint Biz 360 Helps Small Business Go Mobile November 2011 Reducing Complexity, Reducing Cost: Sprint Biz 360 Helps Small Business Go Mobile We Accelerate Growth Most small businesses realize it s time to incorporate mobile solutions into their day-to-day

More information

Bring Your Own Device and Expense Management

Bring Your Own Device and Expense Management Bring Your Own Device and Expense Management A Telesoft Whitepaper Table of Contents About this Whitepaper... 3 Essential Elements for BYOD Policy... 4 Capabilities Needed to Manage BYOD and Expense Management...

More information

Enterprise Mobility Management 101

Enterprise Mobility Management 101 Instant, Secure and Accountable Enterprise Mobility Management 101 Why a complete Enterprise Mobility Management strategy is crucial in today s mobile-first workplace Executive Summary Mobile devices have

More information

PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER

PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER THE FUNDAMENTAL S OF MANAGED SERVICE PROVIDER (MSP) PROGR AMS PART 1 OF 3 PART 1: THE WHAT, WHO, AND WHY OF MSP BY JENNIFER SPICHER CONTENTS p3 Introduction p4 Why an MSP is Important p6 What Is an MSP?

More information

Tablets: Will They Replace PCs?

Tablets: Will They Replace PCs? Tablets: Will They Replace PCs? By Phil Clarke Research Analyst, Nemertes Research Executive Summary As mobility becomes more prevalent within the enterprise, tablets are becoming crucial tools with specific

More information

Using Cloud Communications for a Competitive Advantage: How a Flexible Delivery Model Can Boost Productivity and Customer Service

Using Cloud Communications for a Competitive Advantage: How a Flexible Delivery Model Can Boost Productivity and Customer Service A FROST & SULLIVAN EXECUTIVE SUMMARY Using Cloud Communications for a Competitive Advantage: How a Flexible Delivery Model Can Boost Productivity and Customer Service In Collaboration With: View the ondemand

More information

Securing Health Data in a BYOD World

Securing Health Data in a BYOD World BUSINESS WHITE PAPER Securing Health Data in a BYOD World Five strategies to minimize risk Securing Health Data in a BYOD World Table of Contents 2 Introduction 3 BYOD adoption drivers 4 BYOD security

More information

My CEO wants an ipad now what? Mobile Security for the Enterprise

My CEO wants an ipad now what? Mobile Security for the Enterprise My CEO wants an ipad now what? Mobile Security for the Enterprise Agenda Introductions Emerging Mobile Trends Mobile Risk Landscape Response Framework Closing Thoughts 2 Introductions Amandeep Lamba Manager

More information

MAKING BUSINESS MOBILITY BETTER Best practices for business mobility management

MAKING BUSINESS MOBILITY BETTER Best practices for business mobility management MAKING BUSINESS MOBILITY BETTER Best practices for business mobility management -1- THE MOBILE REVOLUTION - OPPORTUNITIES AND CONCERNS The CIO today faces a versatile environment where cloud and mobility

More information

A Real View of Mobile Expenses

A Real View of Mobile Expenses Thought Leadership SERIES OCTOBER 2013 A Real View of Mobile Expenses What do companies need to do to make better business decisions? They need to have access to information that is actionable. No business

More information

Cloud Less Talk, More Action. Find your starting place and take action that makes sense for your organization.

Cloud Less Talk, More Action. Find your starting place and take action that makes sense for your organization. Cloud Less Talk, More Action Find your starting place and take action that makes sense for your organization. Logicalis White Paper: VMware Cloud March 2014 It seems like most of what you hear about the

More information

Insert Partner logo here. Financial Mobility Balancing Security and Success

Insert Partner logo here. Financial Mobility Balancing Security and Success Financial Mobility Balancing Security and Success Copyright 2012 Fiberlink Communications Corporation. All rights reserved. This document contains proprietary and confidential information of Fiberlink.

More information

Productive and Secure Enterprise Mobility with Cisco and Citrix

Productive and Secure Enterprise Mobility with Cisco and Citrix Productive and Secure Enterprise Mobility with Cisco and Citrix Cisco Workspace Solution with Citrix: A Comprehensive Mobility Infrastructure Solution A Compelling Productivity Imperative Modern workers

More information

Mobile and BYOD Strategy

Mobile and BYOD Strategy Mobile and BYOD Strategy Bring Your Own Device Danairat T. Certified Java Programmer, TOGAF Silver danairat@gmail.com, +66-81-559-1446 1 Agenda Introduction to Mobile Technology Mobile Computing Bring

More information

Introduction. Mobile devices have become an integral part of the everyday work environment. www. Ulistic.com 289.362.3632 info@ulistic.

Introduction. Mobile devices have become an integral part of the everyday work environment. www. Ulistic.com 289.362.3632 info@ulistic. Introduction Mobile devices have become an integral part of the everyday work environment. Everywhere you turn, you see someone using a smart phone to read email, find an unfamiliar location or communicate

More information

Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options

Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options Marnix Gillis IBM Distinguished Engineer 32 nd Regional Conference 2013 International Business

More information

UNB s Mobility Strategy 2016 2017

UNB s Mobility Strategy 2016 2017 UNB s Mobility Strategy 2016 2017 The vision for enhancing UNB through creative use of mobile technology: We will help grow and strengthen UNB by continuing to deploy innovative mobile technologies that

More information

Stress-free mobility A mobile framework for the extended enterprise. April 29, 2015

Stress-free mobility A mobile framework for the extended enterprise. April 29, 2015 Stress-free mobility A mobile framework for the extended enterprise April 29, 2015 Presenter: Tony Winston Senior Manager EY Advisory Digital & Enabling Technology tony.winston@ey.com www.ey.com www.linkedin.com/in/tonywinston

More information

The State of Application Delivery in 2015

The State of Application Delivery in 2015 The State of Application Delivery in 2015 a report by F5 f5.com/soad 1 Introduction F5 surveyed customers from more than 300 organizations (of all sizes) across a broad spectrum of vertical markets such

More information

A Guide to MAM and Planning for BYOD Security in the Enterprise

A Guide to MAM and Planning for BYOD Security in the Enterprise A Guide to MAM and Planning for BYOD Bring your own device (BYOD) can pose a couple different challenges, not only the issue of dealing with security threats, but also how to handle mobile applications.

More information

Dell Bring Your Own Device

Dell Bring Your Own Device Dell Bring Your Own Device 2 easy steps to secure BYOD/PC Jason Moody Jason_Moody@Software.Dell.com The trend: Of BYOD very large businesses said securing corporate data on mobile devices was their most

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

BYOD BEST PRACTICES GUIDE

BYOD BEST PRACTICES GUIDE BYOD BEST PRACTICES GUIDE 866.926.8746 1 www.xantrion.com TABLE OF CONTENTS 1 Changing Expectations about BYOD... 3 2 Mitigating the Risks... 4 2.1 Establish Clear Policies and Expectations... 4 2.2 Create

More information

Mobile Security Challenge Emerges Smart IT Leaders Evaluating Pervasive Security Options

Mobile Security Challenge Emerges Smart IT Leaders Evaluating Pervasive Security Options Mobile Security Challenge Emerges Smart IT Leaders Evaluating Pervasive Security Options By Robin Gareiss Executive Vice President and Founder, Nemertes Research Executive Summary As more employees bring

More information

Mobile Sales Force Automation Solutions Market Insight

Mobile Sales Force Automation Solutions Market Insight Mobile Sales Force Automation Solutions Market Insight 2013 Feedback from North American Businesses 9838-65 November 2013 Table of Contents Section Slide Numbers Introduction and Overview 4 Growing Presence

More information

Why Am I Still Up A Creek?

Why Am I Still Up A Creek? I Just Bought EDI Software! Why Am I Still Up A Creek? JUST LIKE PEOPLE, COMPUTERS CAN SPEAK DIFFERENT LANGUAGES and dialects, making communication difficult or impossible. Electronic Data Interchange

More information

The digital future for retail, hospitality and travel.

The digital future for retail, hospitality and travel. Digital transformation resets customer expectations. The digital future for retail, hospitality and travel. Technology is fundamentally changing how retail, hospitality and travel businesses operate. Businesses

More information

Delivering Field Service Management... on the Microsoft Dynamics Platform

Delivering Field Service Management... on the Microsoft Dynamics Platform Delivering Field Service Management... on the Microsoft Dynamics Platform How to address the challenges and expectations of a customer as they evaluate Field Service solutions. Growing Challenges and Expectations

More information

BYOD Policy Implementation Guide. BYOD Three simple steps to legally secure and manage employee-owned devices within a corporate environment

BYOD Policy Implementation Guide. BYOD Three simple steps to legally secure and manage employee-owned devices within a corporate environment BYOD Policy Implementation Guide BYOD Three simple steps to legally secure and manage employee-owned devices within a corporate environment We won t bore you with the typical overview that speaks to the

More information

Desktop Solutions SolutioWhitepaper

Desktop Solutions SolutioWhitepaper Author: Mike Herrmann With organizations looking for new ways to cut costs and increase productivity, the use of cloud computing has grown. The most common form of cloud computing is for vendors making

More information

The Essential Security Checklist. for Enterprise Endpoint Backup

The Essential Security Checklist. for Enterprise Endpoint Backup The Essential Security Checklist for Enterprise Endpoint Backup IT administrators face considerable challenges protecting and securing valuable corporate data for today s mobile workforce, with users accessing

More information

EMBRACING THE AGE OF MOBILITY

EMBRACING THE AGE OF MOBILITY Embracing The Age Of Mobility & The Byod Workplace buzz-worthy acronym or a workplace trend that will eventually fade; it s part of the complete restructuring of the conventional way we ve worked up to

More information

WHITE PAPER BUILDING A BUSINESS CASE FOR PAPERLESS TREASURY SOLUTIONS

WHITE PAPER BUILDING A BUSINESS CASE FOR PAPERLESS TREASURY SOLUTIONS WHITE PAPER BUILDING A BUSINESS CASE FOR PAPERLESS TREASURY SOLUTIONS 2014 WAUSAU FINANCIAL SYSTEMS, INC. All Rights Reserved. All other copyrights cited herein are the property of their respective owners.

More information

Enterprise on the Go. How enterprises can leverage mobile apps

Enterprise on the Go. How enterprises can leverage mobile apps Enterprise on the Go How enterprises can leverage mobile apps Vivek Narasimhan June 2012 Contents I. Project Scope II. Consumerization of IT drives demand for apps III. Enterprise App Considerations IV.

More information

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence The 10 Substantial Benefits of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business

More information

top tips to develop a successful enterprise app Industry insights Whitepaper #05

top tips to develop a successful enterprise app Industry insights Whitepaper #05 10 top tips to develop a successful enterprise app Industry insights Whitepaper #05 It is well documented that the app industry has long been dominated by the needs of the consumer. The market that exists

More information

The Maximum Security Marriage:

The Maximum Security Marriage: The Maximum Security Marriage: Mobile File Management is Necessary and Complementary to Mobile Device Management The bring your own device (BYOD) trend in the workplace is at an all-time high, and according

More information

The Mobile Enterprise: Employee Self Service. Deepali Majumder, Senior Consultant, Wipro Mobility Solutions

The Mobile Enterprise: Employee Self Service. Deepali Majumder, Senior Consultant, Wipro Mobility Solutions The Mobile Enterprise: Employee Self Service Deepali Majumder, Senior Consultant, Wipro Mobility Solutions Table of contents 03... Technology is shaping demand 03... The Mobile Employee 04... Why is a

More information

The Cloud-Enabled Social Mobile Enterprise. Neil Florio, Fiberlink Andrew Borg, Aberdeen Group

The Cloud-Enabled Social Mobile Enterprise. Neil Florio, Fiberlink Andrew Borg, Aberdeen Group The Cloud-Enabled Social Mobile Enterprise Neil Florio, Fiberlink Andrew Borg, Aberdeen Group 1 Today s Agenda State of Enterprise Mobility Management (EMM) The Rise of Bring Your Own Device (BYOD) Cloud-Enabled

More information

Connecting to Compete: The Case for Upgrading Your Network

Connecting to Compete: The Case for Upgrading Your Network + CONNECTIVITY WHITE PAPER Connecting to Compete: The Case for Upgrading Your Network Introduction As companies face escalating network traffic growth from not only Internet use but also business applications,

More information

Developing BYOD and Mobile Device Management in Healthcare. M. Jason Cox, CISSP, CISM Information Security Office UNC Health Care System

Developing BYOD and Mobile Device Management in Healthcare. M. Jason Cox, CISSP, CISM Information Security Office UNC Health Care System Developing BYOD and Mobile Device Management in Healthcare M. Jason Cox, CISSP, CISM Information Security Office UNC Health Care System Jason Cox Joined North State Communications in October 2001 as their

More information

Time and Attendance Strategies for the Modern Workforce

Time and Attendance Strategies for the Modern Workforce White Paper Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking

More information

Mobile Workforce Management Solutions Market Insight 2013 Feedback From North American Businesses

Mobile Workforce Management Solutions Market Insight 2013 Feedback From North American Businesses Mobile Workforce Management Solutions Market Insight 2013 Feedback From North American Businesses 9838-65 December 2013 Table of Contents Section Slide Number Introduction and Overview 4 Growing Presence

More information

DECISION MAKER S GUIDE: DEVELOPING A BRING YOUR OWN DEVICE STRATEGY

DECISION MAKER S GUIDE: DEVELOPING A BRING YOUR OWN DEVICE STRATEGY GUIDE DECISION MAKER S GUIDE: DEVELOPING A BRING YOUR OWN DEVICE STRATEGY Giving you a head start in successfully developing and supporting the right BYOD strategy for your organisation TRANSFORMING COMMUNICATIONS

More information

Setting BYOD Policy: A New Partnership for IT and HR

Setting BYOD Policy: A New Partnership for IT and HR Introduction As the line between office and home life continues to blur, employees increasingly rely on their own smartphones, tablets, and laptop computers for work-related tasks. Today, more than 70

More information

MAM + MDM = BMS. (Bada$$ Mobile Strategy)

MAM + MDM = BMS. (Bada$$ Mobile Strategy) MAM + MDM = BMS (Bada$$ Mobile Strategy) Table of Contents 3 Introduction 4 What is Mobile Device Management? 5 What is Mobile Application Management? 6 Why Should You Use Both MDM and MAM? 7 MAM Lifecycle

More information

AirWatch Solution Overview

AirWatch Solution Overview AirWatch Solution Overview Marenza Altieri-Douglas - AirWatch Massimiliano Moschini Brand Specialist Itway 2014 VMware Inc. All rights reserved. Cloud Computing 2 BYOD 3 Device aziendali? 4 From Client/Server

More information

How to Turn the Promise of the Cloud into an Operational Reality

How to Turn the Promise of the Cloud into an Operational Reality TecTakes Value Insight How to Turn the Promise of the Cloud into an Operational Reality By David Talbott The Lure of the Cloud In recent years, there has been a great deal of discussion about cloud computing

More information

The Business Value of a Comprehensive All-in-One Data Protection Solution for Your Organization

The Business Value of a Comprehensive All-in-One Data Protection Solution for Your Organization The Business Value of a Comprehensive All-in-One Data Protection Solution for Your Organization You have critical data scattered throughout your organization on back-office servers, desktops, mobile endpoints

More information

Consumerization. Managing the BYOD trend successfully. Harish Krishnan, General Manager, Wipro Mobility Solutions WWW.WIPRO.COM

Consumerization. Managing the BYOD trend successfully. Harish Krishnan, General Manager, Wipro Mobility Solutions WWW.WIPRO.COM Consumerization Managing the BYOD trend successfully WWW.WIPRO.COM Harish Krishnan, General Manager, Wipro Mobility Solutions Employees dictate IT Enterprises across the world are giving in to the Consumerization

More information

The Challenge of Securing and Managing Data While Meeting Compliance

The Challenge of Securing and Managing Data While Meeting Compliance ESG Brief Commvault: Integrating Enterprise File Sync and Share Capabilities with Data Protection and Backup Date: September 2015 Author: Terri McClure, Senior Analyst, and Leah Matuson, Research Analyst

More information

Aragon Research RESEARCH NOTE. Workplace Service. Mobile Security in a BYOD World

Aragon Research RESEARCH NOTE. Workplace Service. Mobile Security in a BYOD World Aragon Research Author: Mike Anderson Mobile Security in a BYOD World Summary: Employee-owned devices at work put significant strain on security and manageability. Government agencies need policy and mobile

More information

Community Chat. MDM Meets Endpoint Mgmt. Justin Strong Sr. Product Marketing Manager justrong@novell.com

Community Chat. MDM Meets Endpoint Mgmt. Justin Strong Sr. Product Marketing Manager justrong@novell.com Community Chat MDM Meets Endpoint Mgmt Justin Strong Sr. Product Marketing Manager justrong@novell.com Bryce Romney Product Manager bromney@novell.com The next 45 minutes or so Why is MDM so important

More information

Driving Top-line Growth with Live Chat: Best Practices from Top Brands

Driving Top-line Growth with Live Chat: Best Practices from Top Brands A FROST & SULLIVAN EXECUTIVE SUMMARY Driving Top-line Growth with Live Chat: Best Practices from Top Brands In Collaboration With: View the ondemand version of the ebroadcast: www.frost.com/chat MARKET

More information

trends and audit considerations

trends and audit considerations Bring your own device (BYOD) trends and audit considerations SIFMA IT audit session 4 October 2012 Disclaimer Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited,

More information

Video Conferencing: A TCO Analysis

Video Conferencing: A TCO Analysis Video Conferencing: A TCO Analysis A Look at What Companies Really Spend By Irwin Lazar, Vice President & Research Director, Nemertes Research Philip Clarke, Research Analyst, Nemertes Research Executive

More information

2012 North American Mobile Device Management Customer Value Enhancement Award

2012 North American Mobile Device Management Customer Value Enhancement Award 2012 2012 North American Mobile Device Management Customer Value Enhancement Award 2012 Frost & Sullivan 1 We Accelerate Growth Customer Value Enhancement Award Mobile Device Management North America,

More information

MOBILE TABLETS A Post-PC Era in the Enterprise?

MOBILE TABLETS A Post-PC Era in the Enterprise? Analyzing the Business of Enterprise IT Innovation MOBILE TABLETS A Post-PC Era in the Enterprise? The mobile tablet will bring significant change in enterprise computing. Early investment in supporting

More information

Time and Attendance Strategies for the Modern Workforce. Moving beyond yesterday s solutions in workforce management

Time and Attendance Strategies for the Modern Workforce. Moving beyond yesterday s solutions in workforce management Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking technological

More information

Enabling Secure BYOD How Fortinet Provides a Secure Environment for BYOD

Enabling Secure BYOD How Fortinet Provides a Secure Environment for BYOD Enabling Secure BYOD How Fortinet Provides a Secure Environment for BYOD FORTINET Enabling Secure BYOD PAGE 2 Executive Summary Bring Your Own Device (BYOD) is another battle in the war between security

More information

Meeting the expectations of the mobile customer

Meeting the expectations of the mobile customer IBM Software Industry Solutions Meeting the expectations of the mobile customer Strategies for offering a consistent customer experience across channels Meeting the expectations of the mobile customer

More information

2013 North American Mobile Workforce Management Product Line Strategy Award

2013 North American Mobile Workforce Management Product Line Strategy Award 201 3 2013 North American Mobile Workforce Management Product Line Strategy Award 2013 Frost & Sullivan 1 We Accelerate Growth Product Line Strategy Award Mobile Workforce Management North America, 2013

More information

Mobile Test Automation - Right Tools and Right Approach

Mobile Test Automation - Right Tools and Right Approach Mobile Test Automation - Right Tools and Right Approach With business interfaces moving on to the Mobile space, enterprises are leveraging innovative apps that not only connect their customers but also

More information

AccelOps Cloud Security Survey 2013

AccelOps Cloud Security Survey 2013 Survey AccelOps Cloud Security Survey 2013 Introduction and Methodology AccelOps, the leader in integrated Security Information and Event Management (SIEM), performance and availability monitoring software

More information