Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy Demo guide

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1 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy Demo guide Product version: 5.60 Document date: April 2011

2 Contents 1 Introduction Requirements The demo configuration package Install the demo software What to expect once the software has been installed What to expect from the full version Upgrading to the full version Uninstalling the demo software Technical support Legal notices

3 Demo guide 1 Introduction This document guides you through the demo version of the SafeGuard Disk Encryption client. The demo version enables you to test the SafeGuard full disk encryption process, including the installation and use of the Power-on Authentication (POA, authentication in the pre-boot phase). This demo serves as a common client demo for the following products which use the same SafeGuard client engine: Sophos SafeGuard Disk Encryption (SDE) Full disk encryption solution for local hard drives. Provided as part of the Sophos Endpoint Security and Data Protection (ESDP) license. Encryption policy configuration is carried out using SafeGuard Policy Editor. For deploying policies to the endpoint computers, a licensed SafeGuard Policy Editor is required. For further information, see SafeGuard Easy (SGE) Similar to SDE, adding support for Lenovo fingerprint authentication, non-cryptographic tokens and external hard drives as well as supporting a runtime environment to have two encrypted Windows installations in parallel on the same computer. Encryption policy configuration is carried out using SafeGuard Policy Editor. For deploying policies to the endpoint computers, a licensed SafeGuard Policy Editor is required. For further information, see For evaluating the SafeGuard Disk Encryption client, a demo configuration package with preconfigured policy settings is provided, see The demo configuration package (page 6). These policy settings cannot be edited within this demo version. The demo configuration package has to be deployed on a test computer with an SDE/SGE 5.60 client installation, see Install the demo software (page 7). You can find the demo configuration package SGNDemoClientConfig.msi in the install folder of the Sophos SafeGuard Disk Encryption/SafeGuard Easy product delivery. The demo configuration package is also available for download from https://secure.sophos.com/products/enterprise/free-trials/safeguard-easy/. If you are interested in security beyond local disk encryption, SafeGuard Enterprise is the product to go for. SafeGuard Enterprise is the flagship encryption product of Sophos, adding Active Directory integrated online central management, reporting, multi-factor authentication (through Lenovo fingerprint, smartcards or crypto tokens) and advanced key management for removable media encryption and port control. For SafeGuard Enterprise, a separate demo version is available, including the SafeGuard Management Center and all modules. Please contact a Sophos sales representative to receive this demo. For further information on SafeGuard Enterprise, see 3

4 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy Once you have completed your evaluation, you will want to move to a full version of the SafeGuard encryption solution. You can upgrade the demo client to Sophos SafeGuard Disk Encryption, SafeGuard Easy or SafeGuard Enterprise. For a short overview on what to expect from licensed versions, see What to expect from the full version (page 19). 4

5 Demo guide 2 Requirements For installing the SafeGuard Disk Encryption Demo configuration package SGNDemoClientConfig.msi on a test computer, the following prerequisites apply: Sophos SafeGuard Disk Encryption (SDE)/SafeGuard Easy (SGE) client with Device Encryption is installed. The SDE/SGE client must not have been configured using a regular client configuration package created with a licensed SafeGuard Policy Editor. For installing the SDE/SGE clients with Device Encryption, the following system requirements apply: Windows XP SP2 or later (32 bit) Windows Vista SP1 (32 bit) Windows Vista SP1 (64 bit) Windows 7 (32 or 64 bit) Minimum 1 GB RAM Minimum 1 GB of free disk space IDE or SATA drive (no SCSI). For hardware compatibility information, see If you are running Lenovo Rescue and Recovery, make sure that version 4.21 or later is in use. If in doubt regarding the supported platform, you can install the software. The installation process will let you know if a problem is encountered and back out of the operation. Note: The 64 bit installer is a separate download from sophos.com. Before you install the software make sure that you have administrative rights for the client machine on which you want to install it. Note: This software is provided for evaluation purposes only and must not be used on production computers. To upgrade from demo to full version, valid licenses are required. For further information, see Upgrading to the full version (page 23). 5

6 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy 3 The demo configuration package For evaluating the SafeGuard Disk Encryption client, a demo configuration package with preconfigured policy settings is provided. This configuration package has to be deployed on a test computer with a SDE/SGE 5.60 client installation including Device Encryption, see Install the demo software (page 7). You can find the demo configuration package SGNDemoClientConfig.msi in the install folder of the Sophos SafeGuard Disk Encryption/SafeGuard Easy product delivery. The demo configuration package is also available for download from https://secure.sophos.com/products/enterprise/free-trials/safeguard-easy/. The demo configuration package includes the following client configuration: All internal drives are encrypted. Any user with Windows administrator rights can uninstall the software. The Local Self Help recovery mechanism for logon recovery in case of forgotten passwords is enabled and preconfigured. Smartcard/token logon is disabled. Any user may import further SafeGuard users to enable them to log on at the Power-on Authentication. Note: These preconfigured settings cannot be edited within this demo version. 6

7 Demo guide 4 Install the demo software 1. Install the Sophos SafeGuard Disk Encryption/SafeGuard Easy client including Device Encryption on the test computer. For further information, refer to the Sophos SafeGuard Disk Encryption/SafeGuard Easy Startup Guide. 2. Install the demo configuration package SGNDemoClientConfig.msi on the test computer. If you try to install the demo configuration package without having installed the Sophos SafeGuard Disk Encryption/SafeGuard Easy client first, an error message is displayed. The same applies, if the client has already been configured with a regular configuration package created with a licensed SafeGuard Policy Editor. 3. Restart the test computer. 7

8 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy 5 What to expect once the software has been installed After you have restarted the test computer, the first screen you see is the legal notice screen. This is an optional policy feature that you can enable when you roll out SafeGuard Disk Encryption in your environment. In the full version of the product, the text is fully customizable. For now, read the legal notice and click OK. 5.1 Windows XP If you already have a Windows password set 1. The Windows logon screen is displayed. 2. Enter your Windows credentials and log on to Windows At this point, SafeGuard Disk Encryption synchronizes your Windows credentials with its Power-on Authentication (POA) system. Note: SafeGuard Disk Encryption uses your Windows credentials for its Power-on Authentication. You should activate Local Self Help now in order to have a recovery mechanism should you forget your credentials, see Activate Local Self Help (page 11). 8

9 Demo guide If you do not have a Windows password set If you did not configure a Windows password, you are now prompted to do so. 1. An Invalid Password message is displayed followed by the Change dialog for defining a password. 2. As you do not have a password, leave the Old Password field blank. 3. In the New Password field, type a word or phrase that you will remember. Repeat it in the Confirmation field. You must remember the password in order to access the encrypted drive and start the computer. You should activate Local Self Help now in order to have a recovery mechanism should you forget your credentials, see Activate Local Self Help (page 11). 5.2 Windows Vista and Windows 7 Windows Vista and Windows 7 have a different authentication mechanism than Windows XP. If you are using these operating systems, the following behavior can be expected If you already have a Windows password set 1. After the operating system loads you are passed straight to the desktop, just as before. Only this time, the following dialog is displayed: 2. Enter your password. 9

10 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy The desktop loads and SafeGuard Disk Encryption synchronizes your credentials. Next time you restart the computer you can log on to the Power-on Authentication with these credentials. If for some reason you do not see the key-hole icon, select Switch user and select this icon before logging on. You should activate Local Self Help now in order to have a recovery mechanism should you forget your credentials, see Activate Local Self Help (page 11) If you do not have a Windows password set After you select OK in the legal notice dialog, Windows loads and you are taken directly to the desktop as usual. Due to the demo configuration, your Windows credentials must be synchronized with the Power-on Authentication mechanism. Note: SafeGuard Disk Encryption uses your Windows credentials for its Power-on Authentication. 1. For synchronization, the Sophos SafeGuard Logon dialog is displayed. 2. As you have no password, simply click OK. A Sophos SafeGuard Password Change message is displayed. This happens because SafeGuard Disk Encryption does not accept a zero length password. 3. Click OK. You are now prompted to change your password. The Change dialog for defining a password is displayed. As you do not have a password, leave the Old Password field blank. 4. In the New Password field, type a word or phrase that you will remember. Repeat it in the Confirmation field. You must remember the password in order to access the encrypted drive and start the computer. You should activate Local Self Help now in order to have a recovery mechanism should you forget your credentials, see Activate Local Self Help (page 11). 5.3 Hard drive encryption process When you have logged on to Windows, a tab is displayed in the task bar: Click this tab to see the initial encryption progress. 10

11 Demo guide Note: During initial encryption, you may experience a slowdown in system performance. At this point you can continue to work or shut down the computer. If you shut down the computer, the initial encryption process continues where it left off. 5.4 Activate Local Self Help After you have logged on to your desktop, a message is displayed: This is an advisory message to let you know that you can now activate Local Self Help. Local Self Help allows you to recover your forgotten logon credentials by answering questions for which you had previously provided answers during Local Self Help Activation. To activate Local Self Help: 1. Right-click on the shield icon in your task bar and select Local Self Help. 11

12 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy 2. You are prompted to re-enter your credentials: 3. Enter your Windows user name and password and click Next. 12

13 Demo guide 4. This page provides a status. Click Next. 13

14 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy 5. In the Predefined Questions dialog, select a language in the Theme drop-down list. You can now start to answer the questions. Keep in mind that the answers are case sensitive. Note: For Japanese, the appropriate language support must be installed under Windows XP. Otherwise, the Japanese questions may not be displayed correctly. Once you have answered six questions the status at the bottom of the dialog changes. 14

15 Demo guide 6. Click Next and then Finish. Local Self Help is activated. 15

16 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy 5.5 Next time you restart Next time you restart the computer the Power-on Authentication is enabled. The first screen is the legal notice. 1. Click Accept to proceed. In the full product, both the legal notice and the following dialogs seen here are customizable allowing you to minimize the visual impact on your end users. Naturally, in this demo version the impact is highly visible and not configurable. 16

17 Demo guide 2. Once you have passed the legal notice, you can log on to the Power-on Authentication. Enter your credentials in the fields provided and click OK. SafeGuard Disk Encryption validates the credentials and then allows Windows to load. Until you enter a valid set of credentials, the data on the drive will be inaccessible to anyone. At this point, there is nothing else that needs to be done to configure the software. The exact functionality available in the full version depends on which version of the product (Sophos SafeGuard Disk Encryption (ESDP bundle)/safeguard Easy or SafeGuard Enterprise) you purchase. You can find full details on the Sophos web site. 5.6 Password recovery with Local Self Help If you have forgotten the password that you used to access Windows when configuring SafeGuard Disk Encryption, you can recover your password with Local Self Help. If you have followed the steps described in this guide, you will have activated Local Self Help for logon recovery, see Activate Local Self Help (page 11). 17

18 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy To recover your system if you have forgotten your password: 1. Enter your user name and select Recovery. 2. The Local Self Help Welcome dialog is displayed. This dialog provides a short description of the next steps. Click Next. 3. You are now asked to answer three out of the six questions you answered during configuration. The answers are case sensitive. You must answer all three correctly in order to proceed. If you get an answer wrong, SafeGuard treats this as a failed logon attempt. For security reasons, the system does not indicate which question was answered incorrectly. 4. After you have answered all questions correctly, you can click the blue box to be reminded of your password or simply click OK to be allowed access to Windows. 18

19 Demo guide 6 What to expect from the full version The following sections provide a short overview on the functionality and benefits of the full versions of Sophos SafeGuard Disk Encryption, SafeGuard Easy and SafeGuard Enterprise. Please use sophos.com or contact your local sales representative if you are interested in learning more about the SafeGuard product portfolio or want to order the fully licensed version. 6.1 Main benefits of licensing the full version This demo version just gives you a small glimpse of the full disk encryption capabilities of the SafeGuard product range. Upgrading to a full product version allows you to have full control over the encryption policies including encryption of additional drives and configuration of background bitmap as well as user notifications. make use of additional recovery methods in case of forgotten passwords (Challenge/Response) and help when restoring broken operating system installations even on encrypted drives with the Windows PE based Virtual Client bootable recovery image. optionally use Opal-compliant, self-encrypting hard disks managed by SafeGuard with all pre-boot and management options offered by the SafeGuard software solution. add smartcard, token and/or biometric authentication options (SafeGuard Easy or SafeGuard Enterprise). add online management including Active Directory synchronization, management API, central logging, reporting and key management (SafeGuard Enterprise). optionally add additional functional modules for removable media encryption including optical media (SafeGuard Data Exchange), port and device control (SafeGuard Configuration Protection) or BitLocker management (SafeGuard PartnerConnect) when choosing to upgrade to SafeGuard Enterprise. receive product updates and support around the globe from Sophos and Sophos partners. 6.2 Management variants to choose from SafeGuard Easy (SGE) and Sophos SafeGuard Disk Encryption (SDE) are managed in the so-called standalone mode, where policies are created on a reference client and deployed via any third party deployment mechanism. With this demo version you can evaluate an SGE/SDE client. Upgrade to the full version requires installing the SafeGuard Policy Editor and importing a valid license. Afterwards, you can create a licensed configuration package and deploy it to demo clients. The following diagram illustrates the SafeGuard Easy/Sophos SafeGuard Disk Encryption management mode: 19

20 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy SafeGuard Enterprise is managed online via a web service mechanism that also allows Active Directory import, central logging and status reporting along with further security modules like SafeGuard Data Exchange for group-based removable media encryption and SafeGuard Configuration Protection for port and device control. Upgrade from this demo version requires installing the SGN management server and the SafeGuard Management Center and deploying a licensed configuration package to demo clients. They will then become managed clients which connect to the SGN Server. The following diagram illustrates SafeGuard Enterprise online management. In addition, in a managed SGN scenario, a subset of the clients can also be managed in the so-called offline mode which would then be identical to the SafeGuard Easy scenario shown in the previous diagram. 20

21 Demo guide 6.3 Sample screens of the management variants The following figure shows the SafeGuard Policy Editor for SafeGuard Easy. The SafeGuard Policy Editor for Sophos SafeGuard Disk Encryption (SDE) is mostly the same. It just has less advanced policy options, for example no Data Exchange policies and no policies for fingerprint logon. Note: The interface elements for Active Directory, Security Officer management, reports, keys and certificates etc. are neither necessary nor present in the standalone (SGE/SDE) mode, as opposed to the SafeGuard Enterprise Management Center. The following screenshot shows Users and Computers management in the SafeGuard Management Center. 21

22 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy 22

23 Demo guide 7 Upgrading to the full version Once you have completed your evaluation you will want to move to a full version of the SafeGuard encryption solution. You can upgrade the demo client to Sophos SafeGuard Disk Encryption/SafeGuard Easy, see Upgrade to a Sophos SafeGuard client (page 23). SafeGuard Enterprise, see Upgrade to a SafeGuard Enterprise client (page 24). For upgrading, you need valid licenses. Please contact your local sales represenative to obtain them. To upgrade, create a new configuration package with the relevant licensed management tool and deploy it to the computer. Note: You do not have to remove the demo version beforehand. Note: You cannot upgrade a demo client to a newer full version. You must first upgrade the demo client to a licensed client of the same version and then update it to the new version. 7.1 Upgrade to a Sophos SafeGuard client 1. Ensure that a licensed SafeGuard Policy Editor is available. For detailed information on how to install and configure a licensed SafeGuard Policy Editor, refer to the Sophos SafeGuard Disk Encryption/SafeGuard Easy Startup Guide. 2. In the SafeGuard Policy Editor, create a new configuration package. For detailed information, refer to the Sophos SafeGuard Disk Encryption/SafeGuard Easy Startup Guide. 3. Deploy the new configuration package on the test computer. After you have upgraded to the full version, an automatic key backup is initiated. Users imported during evaluation are not removed and will still have access to the computer. For further information refer to the Sophos SafeGuard Disk Encryption/SafeGuard Easy Administrator s Help and User Help. 23

24 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy 7.2 Upgrade to a SafeGuard Enterprise client 1. Ensure that a licensed SafeGuard Management Center is available. For detailed information on how to install and configure SafeGuard Enterprise and a licensed SafeGuard Management Center, refer to the SafeGuard Enterprise Installation Manual. 2. In the SafeGuard Management Center, create a new configuration package. For detailed information, refer to the SafeGuard Enterprise Installation Manual. 3. Deploy the new configuration package on the test computer. After you have upgraded to the full version, an automatic key backup is initiated. The Power-on Authentication switches back to autologon and the first Windows user who logs on becomes the machine s owner. For further information, refer to the SafeGuard Enterprise Administrator s Help and User Help. 24

25 Demo guide 8 Uninstalling the demo software Should you choose not to upgrade the client configuration to a full version, you can remove the demo software from the test computer as follows. Note: For upgrading to a full version, it is not necessary to uninstall the demo software first, see Upgrading to the full version (page 23). Please use sophos.com or contact your local sales representative if you are interested in learning more about the SafeGuard product portfolio or want to order the full license version. 1. Open Add/Remove Programs. 2. Remove the "Sophos SafeGuard 5.60 Client Configuration" and then remove the "Sophos SafeGuard 5.60 Client". When you remove the client, you will see the drive begin to decrypt. We recommend that you uninstall both packages and allow the drive to finish decrypting before you restart. If the system is restarted during this process, uninstallation is cancelled, but decryption will continue when the system is restarted. Once decryption has completed, you can reinitiate the removal of the SafeGuard encryption client. 25

26 Sophos SafeGuard Disk Encryption, Sophos SafeGuard Easy 9 Technical support You can find technical support for Sophos products in any of these ways: Visit the SophosTalk forum at and search for other users who are experiencing the same problem. Visit the Sophos support knowledgebase at Download the product documentation at Send an to including your Sophos software version number(s), operating system(s) and patch level(s), and the text of any error messages. 26

27 Demo guide 10 Legal notices Copyright Sophos Group. All rights reserved. SafeGuard is a registered trademark of Sophos Group. Sophos is a registered trademark of Sophos Limited, Sophos Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned are trademarks or registered trademarks of their respective owners. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the licence terms or you otherwise have the prior permission in writing of the copyright owner. You find copyright information on third party suppliers in the file entitled Disclaimer and Copyright for 3rd Party Software.rtf in your product directory. 27

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