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1 IT Department Outsourced Solutions for your business 1 (671)

2 Edge IT Business Support Relax. We re on IT. Contents Use our chart on page 04 to choose a suitable package for your organization, or simply call us at (671) to discuss your requirements with one of our Consultants. 03 Selector 05 IT dept. Standard 07 IT dept. Silver 09 IT dept. Gold 04 areas covered 05 pricing 07 pricing 09 pricing 04 key markets 05 Benefits 07 Benefits 09 Benefits 04 Guam 06 key facts 08 key facts 10 key facts 04 consultancy

3 Relax. We re on IT. > Proactive Monitoring > Service Desk > Scalable support > Flexible Packages > Expert Advice from specialists > Account Manager > Customer Portal > Partnerships with leading vendors

4 Edge IT Business Support Relax. We re on IT. Select your Package Every organization's requirements and expectations are different. Our IT support packages are designed to make it as easy as possible to select the correct features for your business. OnLink IT Department: Ad-Hoc Standard Silver Gold Service Levels Remote Support Standard Rates Unlimited Unlimited Unlimited SLA Maximum Response Time 24 Hours 24 Hours 8 Hours 4 Hours Custom SLA Response Time (Min 45 mins) Included Services Unlimited Remote / Telephone Support (8:00 to 17:00 Mon - Fri) Unlimited Remote / Telephone Support (6:00 to 20:00) Optional Unlimited Remote / Telephone Support (24/7) On-Site Support Standard Rates Standard Rates Support Blocks Unlimited Saturday Support Optional Sunday & Public Holiday Support Optional Optional Workstation & Server Health Monitoring (inc. Antivirus & Backup) Patch Management (Workstations & Servers) Hardware Firmware Management Optional Server Administration Optional Preventative Maintenance Optional Vendor & 3rd Party Management Optional Dedicated Account Manager Quarterly Reviews Optional Disaster Recovery Management Optional

5 We offer island-wide service on Guam with guaranteed response times and service agreements. Our head office is located on Marine Corps Drive in Tamuning, giving us quick and easy access to any village, any time. Key markets Guam Consulting & Projects We cover a wide range of industries and vertical markets including banking, financial, manufacturing, media, service industries, retail, energy and insurance. Although we do not focus on a specific market or sector, we specialize in offering expert IT Support to Small and Medium businesses. We are well positioned to offer rapid support to companies and organizations located on Guam and nearby islands. Our location means our clients benefit as we do not pass on costs associated with having to bring in experts located off-island. Our IT consultants provide all our managed clients with expert, reliable and professional advice all over the region. IT projects are managed and delivered by our experienced team. Please contact us to discuss your requirements today.

6 OnLink IT Department Edge IT Business Support Relax. We re on IT. Standard Service overview Ideal for businesses that are looking for a low-cost IT Support solution, the OnLink IT Standard package is our most economical package. Our Service desk allows you and your organization unlimited access to our expert team and Remote Support. Over 90% of issues can be resolved remotely. The Service desk operates from 8:00 am to 5:00 pm Monday - Friday to assist you with any area of your IT Infrastructure. This efficient and convenient service provides your business with support during working hours when you need it most. Our Standard package will ensure your IT systems are running smoothly and effectively while providing you with the peace of mind that our expert team is on hand to solve any issues however big or small within your guaranteed response Service level agreement of 8 hours (halved for critical Issues). Package Benefits 24 hours guaranteed response Service level agreement. (8 hours for critical Issues). Low-cost outsourced IT department Solution. Unlimited Remote service, Mon - Fri, 8:00am - 5:00pm Access to our customer web portal, allowing you to add support requests, view past open and completed requests, and manage your account. Pricing Our packages are calculated based on the systems and software that require support. To obtain your free, no obligation quotation, please call our sales team at: (671) or visit our website and use our IT Support calculator: OnLink IT Department's Standard package offers all the benefits of a managed IT Support department including guaranteed response times and an unlimited Service desk while keeping costs to a minimum.

7 Key facts > Low Cost IT Support > Unlimited Remote Support > 24 Hours Guaranteed Response > Access to our Customer Portal

8 OnLink IT Department Edge IT Business Support Relax. We re on IT. Silver Package Benefits 8 hours guaranteed On-Site Response service level agreement. (halved for critical Issues). Service overview Our most popular package, the OnLink IT department Silver package offers comprehensive IT Support and a guaranteed response Service level agreement of 6 hours (halved for critical Issues). Proactive monitoring & management of your IT Systems and Infrastructure is included to ensure issues are picked up by our Service Technicians before they become a problem. cost-effective and scalable outsourced IT department solution. proactive monitoring & management of IT systems with monthly reports. Scheduled antivirus checks and backup verifications. Included monthly On-Site service Unlimited use of our Service desk, Mon - Fri, 8:00am - 5:00pm Pricing With optional weekend support & preventative maintenance, the plus package is a flexible, scalable solution for your organization. Our Silver package is based on a scalable foundation that will support your organization's requirements to a high level, while keeping all the benefits of the lower packages such as unlimited Remote Support and Support Blocks availability. Our packages are calculated based on the systems and software that require support. To obtain your free, no obligation quotation, please call our sales team at: (671) or visit our website and use our IT Support calculator: OnLink IT department's Silver package offers a comprehensive and scalable managed IT Support solution, including proactive monitoring & management, guaranteed response times and an unlimited Service desk.

9 Key facts > Cost Effective & Scalable > Proactive Monitoring & Support > 8 Hours Guaranteed Response > Saturday Support Optional > Dedicated Account Manager

10 Edge IT Business Support Relax. We re on IT. OnLink IT Department Gold Package Benefits Service overview Designed for organizations that deem IT as mission critical, the Gold package offers comprehensive IT Support with fast guaranteed response of 1 hour for remote support, and 4 hours for on-site service (halved for critical Issues) to match. Proactive monitoring & management of your IT Systems and Infrastructure, preventative maintenance, patch management and unlimited access to remote and onsite support, 24 hours a day, Sunday through Saturday all as standard. With optional weekend on site support and vendor & 3rd party management, the Gold package remains a flexible, scalable solution for your organization. 4 hours guaranteed Response Service level agreement. (halved for critical Issues). cost-effective and scalable outsourced IT department solution. proactive monitoring & management of IT systems Unlimited use of our Service desk 24 hours a day, 7 days a week. patch management & preventative maintenance Pricing Our packages are calculated based on the systems and software that require support. To obtain your free, no obligation quotation, please call our sales team at: (671) or visit our website and use our IT Support calculator:

11 Key facts > Unlimited On-Site service > 24-hour support > Proactive Monitoring & Support > Weekly server health reports > Quarterly IT-strategy meetings > Dedicated Account Manager

12 Relax. We're on IT. 341 South Marine Corps Drive t: +1 (671) i: Tamuning, GU e:

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