IT Department. Outsourced Solutions for your business. 1 (671)
|
|
|
- Leslie Barnett
- 8 years ago
- Views:
Transcription
1 IT Department Outsourced Solutions for your business 1 (671)
2 Edge IT Business Support Relax. We re on IT. Contents Use our chart on page 04 to choose a suitable package for your organization, or simply call us at (671) to discuss your requirements with one of our Consultants. 03 Selector 05 IT dept. Standard 07 IT dept. Silver 09 IT dept. Gold 04 areas covered 05 pricing 07 pricing 09 pricing 04 key markets 05 Benefits 07 Benefits 09 Benefits 04 Guam 06 key facts 08 key facts 10 key facts 04 consultancy
3 Relax. We re on IT. > Proactive Monitoring > Service Desk > Scalable support > Flexible Packages > Expert Advice from specialists > Account Manager > Customer Portal > Partnerships with leading vendors
4 Edge IT Business Support Relax. We re on IT. Select your Package Every organization's requirements and expectations are different. Our IT support packages are designed to make it as easy as possible to select the correct features for your business. OnLink IT Department: Ad-Hoc Standard Silver Gold Service Levels Remote Support Standard Rates Unlimited Unlimited Unlimited SLA Maximum Response Time 24 Hours 24 Hours 8 Hours 4 Hours Custom SLA Response Time (Min 45 mins) Included Services Unlimited Remote / Telephone Support (8:00 to 17:00 Mon - Fri) Unlimited Remote / Telephone Support (6:00 to 20:00) Optional Unlimited Remote / Telephone Support (24/7) On-Site Support Standard Rates Standard Rates Support Blocks Unlimited Saturday Support Optional Sunday & Public Holiday Support Optional Optional Workstation & Server Health Monitoring (inc. Antivirus & Backup) Patch Management (Workstations & Servers) Hardware Firmware Management Optional Server Administration Optional Preventative Maintenance Optional Vendor & 3rd Party Management Optional Dedicated Account Manager Quarterly Reviews Optional Disaster Recovery Management Optional
5 We offer island-wide service on Guam with guaranteed response times and service agreements. Our head office is located on Marine Corps Drive in Tamuning, giving us quick and easy access to any village, any time. Key markets Guam Consulting & Projects We cover a wide range of industries and vertical markets including banking, financial, manufacturing, media, service industries, retail, energy and insurance. Although we do not focus on a specific market or sector, we specialize in offering expert IT Support to Small and Medium businesses. We are well positioned to offer rapid support to companies and organizations located on Guam and nearby islands. Our location means our clients benefit as we do not pass on costs associated with having to bring in experts located off-island. Our IT consultants provide all our managed clients with expert, reliable and professional advice all over the region. IT projects are managed and delivered by our experienced team. Please contact us to discuss your requirements today.
6 OnLink IT Department Edge IT Business Support Relax. We re on IT. Standard Service overview Ideal for businesses that are looking for a low-cost IT Support solution, the OnLink IT Standard package is our most economical package. Our Service desk allows you and your organization unlimited access to our expert team and Remote Support. Over 90% of issues can be resolved remotely. The Service desk operates from 8:00 am to 5:00 pm Monday - Friday to assist you with any area of your IT Infrastructure. This efficient and convenient service provides your business with support during working hours when you need it most. Our Standard package will ensure your IT systems are running smoothly and effectively while providing you with the peace of mind that our expert team is on hand to solve any issues however big or small within your guaranteed response Service level agreement of 8 hours (halved for critical Issues). Package Benefits 24 hours guaranteed response Service level agreement. (8 hours for critical Issues). Low-cost outsourced IT department Solution. Unlimited Remote service, Mon - Fri, 8:00am - 5:00pm Access to our customer web portal, allowing you to add support requests, view past open and completed requests, and manage your account. Pricing Our packages are calculated based on the systems and software that require support. To obtain your free, no obligation quotation, please call our sales team at: (671) or visit our website and use our IT Support calculator: OnLink IT Department's Standard package offers all the benefits of a managed IT Support department including guaranteed response times and an unlimited Service desk while keeping costs to a minimum.
7 Key facts > Low Cost IT Support > Unlimited Remote Support > 24 Hours Guaranteed Response > Access to our Customer Portal
8 OnLink IT Department Edge IT Business Support Relax. We re on IT. Silver Package Benefits 8 hours guaranteed On-Site Response service level agreement. (halved for critical Issues). Service overview Our most popular package, the OnLink IT department Silver package offers comprehensive IT Support and a guaranteed response Service level agreement of 6 hours (halved for critical Issues). Proactive monitoring & management of your IT Systems and Infrastructure is included to ensure issues are picked up by our Service Technicians before they become a problem. cost-effective and scalable outsourced IT department solution. proactive monitoring & management of IT systems with monthly reports. Scheduled antivirus checks and backup verifications. Included monthly On-Site service Unlimited use of our Service desk, Mon - Fri, 8:00am - 5:00pm Pricing With optional weekend support & preventative maintenance, the plus package is a flexible, scalable solution for your organization. Our Silver package is based on a scalable foundation that will support your organization's requirements to a high level, while keeping all the benefits of the lower packages such as unlimited Remote Support and Support Blocks availability. Our packages are calculated based on the systems and software that require support. To obtain your free, no obligation quotation, please call our sales team at: (671) or visit our website and use our IT Support calculator: OnLink IT department's Silver package offers a comprehensive and scalable managed IT Support solution, including proactive monitoring & management, guaranteed response times and an unlimited Service desk.
9 Key facts > Cost Effective & Scalable > Proactive Monitoring & Support > 8 Hours Guaranteed Response > Saturday Support Optional > Dedicated Account Manager
10 Edge IT Business Support Relax. We re on IT. OnLink IT Department Gold Package Benefits Service overview Designed for organizations that deem IT as mission critical, the Gold package offers comprehensive IT Support with fast guaranteed response of 1 hour for remote support, and 4 hours for on-site service (halved for critical Issues) to match. Proactive monitoring & management of your IT Systems and Infrastructure, preventative maintenance, patch management and unlimited access to remote and onsite support, 24 hours a day, Sunday through Saturday all as standard. With optional weekend on site support and vendor & 3rd party management, the Gold package remains a flexible, scalable solution for your organization. 4 hours guaranteed Response Service level agreement. (halved for critical Issues). cost-effective and scalable outsourced IT department solution. proactive monitoring & management of IT systems Unlimited use of our Service desk 24 hours a day, 7 days a week. patch management & preventative maintenance Pricing Our packages are calculated based on the systems and software that require support. To obtain your free, no obligation quotation, please call our sales team at: (671) or visit our website and use our IT Support calculator:
11 Key facts > Unlimited On-Site service > 24-hour support > Proactive Monitoring & Support > Weekly server health reports > Quarterly IT-strategy meetings > Dedicated Account Manager
12 Relax. We're on IT. 341 South Marine Corps Drive t: +1 (671) i: Tamuning, GU e:
Symmetry Networks. Corporate Managed Services Schedule
Symmetry Networks Corporate Managed Services Schedule A Managed Services Solution version 1.0 January 2015 This Service Schedule forms part of the Agreement between Us (Symmetry Networks Pty Ltd) and You
All the benefits of your own IT department at a fraction of the cost.
IT Department Plus, Extra & Pro All the benefits of your own IT department at a fraction of the cost. With Zed One s service, you decide the level of IT support your company needs. We offer a choice of
Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable
Call us today 1300 724 599 Managed IT Services Proactive, flexible and affordable We believe technology is at its best when it s invisible. When you can focus on the task you are achieving, not the technology
Computer Maintenance and Support
1 Computer Maintenance and Support Do You Want The Equivalent Of Your Own IT Department, Ready To Help Whenever You Need, But Without The Associated Staffing Issues And Costs? Good Systems change your
When Your Networkʼs Down, Call Crown
When Your Networkʼs Down, Call Crown 521 W. Broad Avenue Albany, GA 31701 Phone: 229.317.7940 Fax: 229.317.7941 HelpDesk@CrownNetworking.com MANAGED SERVICES & FLAT RATE I.T. SUPPORT Our Managed Services,
I.T. Assurance. Letting you do what you do best... run your business. www.sironasolutions.com 0161 850 1000
Letting you do what you do best... run your business www.sironasolutions.com 06 850 000 For years, IT companies and their clients have been working against each other. Something breaks, the IT company
Service Specification. ICT Support 2014/2015
Service Specification ICT Support 2014/2015 1 Contents: ICT Service Specification... 3 Contract Options... 3 Additional Consultancy Days... 5 ICT Projects... 5 Service Desk Service... 7 Service Desk Priority
Publish Date: 19/06/14 Version: 1.2. Call Recording/Logging Service Level Agreement. Page: 1. Call Recording/Logging Service Level
Publish Date: 19/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 3 5. Hardware RMA Process 4 6. Supported Coverage
Technical Support Program. Description and Rates
Technical Support Program Description and Rates Table of Contents TECHNICAL SUPPORT PROGRAM... 2 INFORMATION AND INCIDENT STRUCTURE... 2 TELEPHONE AND REMOTE SUPPORT... 3 TECHNICAL SUPPORT PLANS... 3 Casual
Managed IT Services. Maintain, manage and report
Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as
Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.
Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then
THE PERSONAL SERVICE FOR IT
WHO WE WORK WITH THE PERSONAL SERVICE FOR IT bluelogic.co.uk info@bluelogic.co.uk +44 (0) 113 273 9040 Blue Logic Computer Systems Ltd, Bramley Grange, Skeltons Lane, Thorner, Leeds, LS14 3DW welcome to
21 Questions you should ask your IT service provider Before hiring them to support your network
21 Questions you should ask your IT service provider Before hiring them to support your network Customer Service: Q1: Do they answer their phones live or do you always have to leave a voice mail and wait
ASIAN PACIFIC TELECOMMUNICATIONS PTY LTD STANDARD FORM OF AGREEMENT. Schedule 3 Support Services
ASIAN PACIFIC TELECOMMUNICATIONS PTY LTD STANDARD FORM OF AGREEMENT Schedule 3 Support Services December 2013 Table of Contents 1. SERVICE SCHEDULE 3 SUPPORT SERVICES... 3 1.1 OVERVIEW... 3 1.2 STANDARD
GTS SUPPORT. Designers and manufacturers of
GTS Designers and manufacturers of GTS FOR GTI SYSTEMS HELPS GET THE MOST OUT OF YOUR SYSTEM S YOU IN MANY WAYS REMOTE & ONSITE Your irrigation system is a vital component in the smooth running of your
Managed Security Services SLA Document. Response and Resolution Times
Managed Security Services SLA Document Appendix A Response and Resolution Times The following table shows the targets of response and resolution times for each priority level: Trouble Priority Response
ORDINANCE 18-14-0. WHEREAS, the Celina Municipal Court uses database software provided by Creative Microsystems, Inc. (CMI); and
ORDINANCE 18-14-0 AN ORDINANCE AUTHORIZING THE CELINA MUNICIPAL COURT JUDGE TO ENTER INTO A CONTRACT WITH CREATIVE MICROSYSTEMS, INC. FOR FACILITIES MANAGEMENT SERVICES, AND DECLARING AN EMERGENCY. WHEREAS,
Cloud Services Service Level Agreement. Publish Date: 30/06/14 Version: 1.2. Cloud Services Service Level Agreement Page: 1
Cloud Services Service Level Agreement Publish Date: 30/06/14 Version: 1.2 Cloud Services Service Level Agreement Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Supported
10.3.2015 Company Name IT Support
1 New Bond St t:+44 (0)20 7403 4031 London WC1 w:www.networkfish.com 10.3.2015 Company Name IT Support We are your reliable London based IT Support department Because you can achieve more. We are the backbone
Publish Date: 30/06/14 Version: 1.2
Publish Date: 30/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 4 5. Hardware RMA Process 4 6. Supported Coverage
AllianceIT Managed Services
AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand
City of Hapeville, GA VC3Advantage Work Order
City of Hapeville, GA VC3Advantage Work Order ServiceAdvantage Work Order No. [ VC3INC-1097-62019 ] under the Master Services Agreement, dated. July 1, 2015 Atlanta Columbia Raleigh 1301 Gervais Street,
How To Manage Your Information Systems At Aerosoft.Com
Your information systems are at the heart of your businesses daily operation. System down time costs businesses a significant amount of money each year. Most problems that cause down time can be prevented
The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301
The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com Table of Contents Proprietary Notice & Non-Disclosure
SIMS Support Service. What we offer. Benefits to your school
52 SIMS Support Service Our SIMS Support Service includes access to our dedicated and experienced accredited service desk for advice and guidance on Core SIMS.net modules, software upgrades and ad hoc
SERVICES AND PACKAGES
SERVICES AND PACKAGES FROM Information Technology Services Limited Main Company Contact PC EasyCare Customer Service Telephone: +1 (613) 209-1862 Email: CustomerService@PCEasyCare.com Table of Contents
Remote Infrastructure Support Services & Managed IT Services
Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The
Cloud-based Managed Services for SAP. Service Catalogue
Cloud-based Managed Services for SAP Service Catalogue Version 1.8 Date: 28.07.2015 TABLE OF CONTENTS Introduction... 4 Managed Services out of the Cloud... 4 Cloud-based Flexibility, Efficiency and Scalability...
Service Catalog. it s Managed Plan Service Catalog
Service Catalog it s Managed Plan Service Catalog 6/18/2012 Document Contents Contents Document Contents... 2 Overview... 3 Purpose... 3 Product Description... 3 Plan Overview... 3 Tracking... 3 What is
Carahsoft End-User Computing Solutions Services
Carahsoft End-User Computing Solutions Services Service Description Horizon View Managed Services Bronze Package Managed Services Package Options # of Desktops to be Managed Desktop Type Duration of Services
Publish Date: 19/06/14 Version: 1.2. Internet Connectivity Service Level Agreement. Page: 1. Internet Connectivity Service Level
Publish Date: 19/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Supported Coverage Window 4 5. Incident and Service Request Targets 5 6. Manufacturer
TECHNICAL SUPPORT. and HARDWARE/SOFTWARE/NETWORK MAINTENANCE
IT Services Service Level Agreement TECHNICAL SUPPORT and HARDWARE/SOFTWARE/NETWORK MAINTENANCE for ROOM RESERVATION SYSTEM IT Services Service Level Agreement: Room Reservation System This service level
IT Support for London
IT Support for London London Systems IT Support Your Helpdesk What s included; We are your IT Department, we are at the end of a phone to listen and work with you to resolve the situation no matter where
PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD
SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT
Academic Calendar for Faculty
Summer 2013 Term June 3, 2013 (Monday) June 3-4, 2013 (Monday Tuesday) June 5, 2013 (Wednesday) June 5-6, 2013 (Wednesday Thursday) June 6, 2013 (Thursday) July 3, 2013 (Wednesday) July 4, 2013 (Thursday)
Ancero Backup & Disaster Recovery (BDR) Service Guide
Ancero Backup & Disaster Recovery (BDR) Service Guide Contents Service Overview... 3 Ancero Backup and Disaster Recovery... 3 Hardware Warranty... 3 Warranty Exclusions and Limitations... 3 Extended Hardware
The Outsourced IT Hiring Guide
The Outsourced IT Hiring Guide 8 Steps to Help You Find Your Perfect Tech brought to you by 1) Maintenance vs. Issue Resolution Know the difference. With regularly scheduled maintenance, you ll experience
SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less
SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE
IT Setup Services IT SUPPORT SERVICES
IT Setup Services Investing in a server-run network represents a substantial investment in your business, with average costs running from $2,500 to $10,000. To help determine if this is an effective step
Office of Information Technology Hosted Services Service Level Agreement FY2009
Application Name: Application Agreement Start Date: 07/01/08 Customer Name: Customer Agreement Renewal Date: 06/30/09 SLA Number: HSxxxFY09A Service Description: This document describes the technical support
IT Support Service Level Agreement
IT Support Service Level Agreement Contents Page(s) 1.0 Platinum - Business Critical Support (4 hour)... 3 2.0 Gold - End User Hardware (8 hour)... 3 3.0 Silver - End User Hardware (8 hour)... 4 4.0 Exclusions
Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them.
Job Description Job Title Service Desk Function IT Services IT Service Desk Reporting to IT Service Desk Manager Direct Reports None Working Hours Standard 35 hours per week Normally working Mon Fri, this
How To Support A Client On A Contract With Bps Resolver
Service Level Agreement for Vendor-Hosted Solution Introduction This Vendor-Hosted Service Level Agreement ( SLA ) describes certain performance and security components regarding the services provided
Statement of Service Enterprise Services - AID Microsoft IIS
Statement of Service Enterprise Services - AID Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. The
About Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do
MANAGED SERVICES About Us Iron Cove Solutions is a cloud-computing deployment provider offering industry-leading cloud services to SMB sized businesses. We are cloud consultants assisting in the assessment,
Data Center & Helpdesk Services Documentation
Data Center and Helpdesk Services Service Levels of Understanding Last updated 03/26/2008 LH DCHS SERVICE LEVELS OF UNDERSTANDING Purpose Data Center and Helpdesk Services (DCHS) provide Service Levels
STANDARD SERVICE LEVEL AGREEMENT
STANDARD SERVICE LEVEL AGREEMENT Prepared and effective as of Monday, 3rd August 2015 By Daniel Herr Managing Director of Tech Help Direct To download the most current version, please visit: www.techhelpdirect.com.au/service-level-agreement
HELPDESK & SERVER MONITORING. Helpdesk HOURS OF COVER KEY FEATURES
HELPDESK & SERVER MONITORING Organisations are under pressure to implement efficient, reliable and cost effective helpdesk And server monitoring service solutions. Our Helpdesk & Server Monitoring services
24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase
24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of
Customers can select one or more of our services as per their requirements.
Introduction Now Solutions is a dynamic company that offers a variety of IT services for small to medium sized businesses. This info pack describes the spectrum of services that are available to our customers.
BT Versatility Managed Office
BT Versatility Managed Office IT and Telephony Package for small business IT communications support Bringing it all together Whatever your business, whatever your needs, BT Business can make your ICT infrastructure
Managed Services. Business Intelligence Solutions
Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services
Technical Writing - A Guide to IT Support Contract
Terms & Conditions for ADM s IT Support Customers (Standard, Standard Plus, Premium, Premium Plus) ADM Computing (the 'Company'), Chaucer Road, Canterbury, Kent, CT1 1HH 1. (1) Applicable to IT Support
FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE
FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE At Spirit, we realise that our customers are looking for choice, flexibility and value. That s why we have developed our special Fully
CENG Information Technology Services University of North Texas
CENG Information Technology Services University of North Texas for the Information Technology Services as applied To the University of North Texas College of Engineering 1.0 Agreement 1.1 Purpose CENGITS
Discover the Advantage of Having Dyrand at the Controls
Discover the Advantage of Having Dyrand at the Controls Your Virtual IT Department shift Shift Your Focus From IT Concerns To Your Business For most small to mid-sized companies in Canada, an IT Department
EXTENSION Assurance Policy Revised 12/13/2012
Page 1 of 6 EXTENSION, LLC ( VENDOR ) Assurance Policy EXTENSION Assurance Policy Revised 12/13/2012 This Service Policy describes the software support services, referred to as EXTENSION Assurance, which
Managed Desktop Support Services
managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying
Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007
Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232
SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES
SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer
CUSTOMER GUIDE. Support Services
CUSTOMER GUIDE Support Services Table of Contents Nexenta Support Overview... 4 Support Contract Levels... 4 Support terminology... 5 Support Services Provided... 6 Technical Account Manager (TAM)... 6
Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement
Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement Ezi Managed Services Pty Ltd 108 The Promenade Camp Hill, QLD 4152 Ph: 07 3324 6150 Fax: 07 3324 6101 www.ezims.com.au info@ezims.com.au
Information Technology Billable Rates for IPA Offices By. Dubuque Internal Medicine
Information Technology Billable Rates for IPA Offices By Effective Date: 02-14-2013 Document Owner: s IT department Version Version Date Description Author 1.0 02-14-2013 IPA Office Billable Rates Peter
MAXIMUM PROTECTION, MINIMUM DOWNTIME
MANAGED SERVICES MAXIMUM PROTECTION, MINIMUM DOWNTIME Get peace of mind with proactive IT support Designed to protect your business, save you money and give you peace of mind, Talon Managed Services is
Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute
Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute Service Level Management Service Level Management deals with how user service requirements are understood and managed.
Ancero Network Attached Storage (NAS) Service Guide
Ancero Network Attached Storage (NAS) Service Guide Contents Service Overview... 3 Ancero Network Attached Storage... 3 Hardware Warranty... 3 Warranty Exclusions and Limitations... 3 Extended Hardware
CUSTOMER NAME. Hosting Services Agreement
CUSTOMER NAME Hosting Services Agreement Service Plan Details FLYWIRE TECHNOLOGY offers three service plans: Silver, Gold and Platinum based on the services your firm needs. The Silver plan is designed
IBM Virtual Server Services. A smarter way to support and grow your business
IBM Virtual Server Services A smarter way to support and grow your business 2 IBM Virtual Server Services Take control of IT complexity, cost and security Are you managing a complex server infrastructure?
Statement of Service Enterprise Services - MANAGE AppTone Server Management for SharePoint
Statement of Service Enterprise Services - MANAGE AppTone Server Management for SharePoint CUSTOMER Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and
AGILENT SPECIFICATIONS INFORMATICS SOFTWARE SUPPORT AND SERVICES GOLD-LEVEL
AGILENT SPECIFICATIONS INFORMATICS SOFTWARE SUPPORT AND SERVICES GOLD-LEVEL The following terms set forth the specifications under which Agilent will provide support and services to customers who are under
Statement of Service Enterprise Services - MANAGE Microsoft IIS
Statement of Service Enterprise Services - MANAGE Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. The
flex support Service Overview
NTS Technology Partners introduce NTS FLEX a unique portfolio of Managed Services, Cloud and Support solutions for any business size. flex support Service Overview Version 1.1 For Further Information see
The Power Of Managed Services. Features
b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business
One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice
Contents Managed IT Services Life Cycle Why ProActive SM Outsource Your IT Function Professional Services How Does It Work? How Do You Benefit? Disaster Recovery/Back-up Business Partners ANALYZE MANAGE
22 Questions You Should Ask Your Computer Consultant
22 Questions You Should Ask Your Computer Consultant BEFORE HIRING THEM TO SUPPORT YOUR NETWORK Stuart J. Bryan I-M TECHNOLOGY, LLC 131 PROVIDENCE STREET, TAFTVILLE, CT 06380 22 Questions You Should Ask
Managed Services Agreement
The Agreement This Agreement between Client and the Service Provider Business Technology Centre, is effective upon the date signed, and shall remain in force for a period from To Company Trading ABN/ACN
Service Level Agreement: Support Services (Version 3.0)
Service Level Agreement: Support Services (Version 3.0) This Service Level Agreement ("SLA") is attached to the Agreement (Number [ ]) entered into between Uniware Systems Limited ("Uniware") and the Customer
Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts!
Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Project Leadership Associates, Inc. (PLA), the largest provider of business and technology consulting services,
ITFS COMPANY PRESENTATION IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
COMPANY PRESENTATION About IT Floor Services (P) Limited ABOUT IT Floor Services (P) Limited is an IT Infrastructure solution provider company in North India, established at New Delhi. We provide complete,
School Connectivity Services Updata
Schools Connectivity Services Updata is a leading provider of IT services, support and solutions for schools, working in partnership with over 3000 schools, academies and local authorities to support their
HP Hardware Technical Support
HP Hardware Technical Support HP Technology Services - Contractual Services Technical data HP Hardware Technical Support service provides a remote hardware telephone support service on selected HP and
Service Level Agreement
This document outlines the Service Level Agreement (SLA) between University Technology Services (UTS) and our Customers for the delivery and support of Emory s service. The purpose of this agreement is
NVIRON SUPPORT SERVICES OVERVIEW
NVIRON SUPPORT SERVICES OVERVIEW NVIRON SUPPORT SERVICES OVERVIEW SERVICES TO MEET EVERY REQUIREMENT Nviron support services are designed to minimise the cost of running your IT infrastructure and help
Pay per use for Imaging and Printing HP Services
Pay per use for Imaging and Printing HP Services HP Pay per use for Imaging and Printing delivers improved productivity and a lower total cost of ownership Consolidate, integrate, and manage your imaging
Intacore Managed IT Services
Intacore Managed IT Services Reduced downtime through Proactive Managed IT Services 2 SOLUTIONS TO SUIT BUSINESSES OF ALL SHAPES AND SIZES Intacore s managed IT services prides itself on building excellent
EasiPC Helpdesk. What is ITIL? m. 28 Charter Gate, Northampton, NN3 6QB e. helpdesk@easipc.co.uk t. 01604 286682
EasiPC Helpdesk A different approach to supporting your school EasiPC currently provides class leading ICT support to schools and academies across Northamptonshire and beyond. To complement our growing
OPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES
OPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES IN CONFIDENCE TABLE OF CONTENTS 1 CONTACT DETAILS 1 1.1 The Client Contract Management
The Service Provider will monitor the VM for the Customer and provide notifications on an opt in basis, which is strongly recommended.
Virtual Machine Service Level Agreement 1. Agreement This agreement is to define Virtual Server Collocation services provided to a Customer. Typically, services definitions include hours, availability,
Scomis Remote Backup Service 1 st April 2014 until 31 st March 2015
Scomis Remote Backup Service 1 st April 2014 until 31 st March 2015 This service offers remote backup of part or all of a school's data, including SIMS, on a daily basis during term time. The Customer
i. Maintenance of the operating system, applications, content on the server, or fault tolerant network connections
Physical Co-location Service Level Agreement 1. Agreement This agreement is to define Physical Server Co-location services provided to a Customer. Typically, service definitions include hours, availability,
DornerServiceGuarantee for your DornerOptimize
DornerServiceGuarantee for your DornerOptimize The Dorner service philosophy The DornerServiceGuarantee is a premium service for your Dorner product. Our experts will not only look after your Dorner product,
C I T Y O F W E S T L I N N
C I T Y O F W E S T L I N N JOB DESCRIPTION Job Title: NETWORK AND COMPUTER SYSTEMS ADMINISTRATOR GENERAL FUNCTION: Position has direct responsibility for the administration of the City s entire network
Network & Information Services Network Service Level Commitment
Network & Information Services Network Service Level Commitment Agreement This agreement is to define CESD Network Services provided to our component school districts as a service outlined in the annual
government sectors. p. 1300 563 689 w. www.relianceit.com.au e. admin@relianceit.com.au
Reliance Technology is an information and communication technology firm with a focus on providing reliable IT solutions. We provide support for small to mediumsizedenterprisesacross the business, education
Metrohm Care Contracts. Protect your investment the smart way
Metrohm Care Contracts Protect your investment the smart way Metrohm Care Contracts service, certainty and so much more 02 No matter whether you work for a private company or for a public institution,
How To Get A Great Service From Swersey Electric
Schneider Electric Datacenter Operation Services This comprehensive set of services for your datacenter infrastructure provides a customized solution. We help you maximize your investment to keep your
Information Technology Services
Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,
Welcome to ITB Managed Services
Welcome to ITB Managed Services Access, On-Board, Manage, Protect and Optimize THE OVERVIEW ITB MANAGED SERVICES WHAT IT CHALLENGES ARE YOU FACING At ITB we understand your time is precious. You have more
Residential Service Offerings
Affordable Technology Support For Your Home Residential Service Offerings Comtex Technologies Co. (317) 409-4592 Fax (317) 926-5975 Email: sales@comtex.us SERVING THE INDIANAPOLIS, IN AREA SINCE 2000 Now
Managed Services Product Terms
Managed Services Product Terms 1. Our contract with you 1.1. These Product Terms apply to the services ("Managed Services") provided by the Company ("us", "we" or "our") to the Customer ("you" or "your")