OFFICERS TRUSTEES OFFICE. September/October 2015 Volume XXXVII Issue 8. President Susan Uranker
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1 September/October 2015 Volume XXXVII Issue 8 OFFICERS President Susan Uranker A special thank you to Mike Dyer, General Manager of Montrose Kia. Past President Robert Kess Vice President William Young Secretary Jim Chillemi Treasurer Mark Getsay Executive Director John Sobolewski TRUSTEES Nan Baker Greg Belko Ray Frank Mike Mandato Marie Marrali Sean O Reilly Tina Roberts Chris Stahurski OFFICE Executive Assistant Gylene Pelton Event Power of More Marketing Manager Tammy Bertrand
2 September/October 2015 Page 2 PRESIDENT S LETTER Susan Uranker, President To our members: Last week I called my favorite hair salon to schedule an appointment. The receptionist who answered the phone prompted a smile on my face. I soon realized that every time I call, they make me smile. Their greeting is simple, It a beautiful day at Bella Capelli, how may I help you? I think to myself that yes, it is a beautiful day. The phone is often the first contact most people have with your business. How your business phone is answered will definitely make an impression with your customers so making a good impression is vital. It s the beginning of building, cultivating and sustaining positive relationships. To help us evaluate this, I ve searched the internet for some key tips on answering the phone properly. Here s what the experts say: According to Cron.com, the key lies in promptness and the greeting. Avoid letting the telephone ring more than two or three times before answering it. The speed, pitch, and tone of your voice are important for creating a positive experience during a call. Answer the phone with a relaxed and pleasant tone. Keep your greeting short but informative, with just enough information that lets a caller know whether he has reached the right destination. A blog on Birchills.net advises to create a company policy on how to pick up incoming calls and be sure everyone in your organization is trained to answer your phones. If you recognize someone's voice or name, make them feel special and that you want to speak to them by asking how they are. Everyone likes the personal treatment and being regarded as special. And they recommend Learn how to use your phone system's features smoothly. A failed transfer or being hung up on can be quite frustrating. Ensure that your staff is trained effectively too. About.com counsels us to Control your language when answering the phone. Don't use slang or buzzwords. Instead of saying, "OK", or "No problem", say "Certainly", "Very well", or "All right". If you're a person who uses fillers when you speak, such as "uh huh", "um", or phrases such as "like" or "you know", train yourself carefully not to use these when you speak on the phone. They stress to Answer all your calls within one business day. Remember the early bird? The early caller can get the contract, the sale, the problem solved, and reinforce the favorable impression of your business that you want to circulate. Good phone answering skills are critical for your business. Conduct a check up on your business to see if the phone is being answered in a professional manner. Not returning phone calls is the severest form of torture in the civilized world. With kind regards, Susan Uranker, (Brookdale Westlake Village) West Shore Chamber President
3 September/October 2015 Page 3 Member Spotlight
4 September/October 2015 Page 4 Upcoming Chamber Events (see page 6 for more information) Power of MORE! Oktoberfest (Business After Hours) 5-7 pm October 15, 2015 VFW Post 9871, 6805 Lear Nagle Road, N. Ridgeville Hosted by North Ridgeville Chamber No Cost to Attend - No RSVP required Enjoy complimentary appetizers and a cash bar. ~~~~~~~~~~~~~~~~~~~~~~~~~~ Networking Luncheon Joint Lunch for North Coast, North Ridgeville, and West Shore Chambers 11:30-am 1:00 pm October 21, 2015 Wagner s of Westlake Center Ridge Rd. Westlake, OH Speaker: Raquel Eaton (see page 5) Cost is $20 per person at the door with cash, check or credit card. An RSVP is required to attend. Please Gylene at: powerofmorechambers@gmail.com or call ~~~~~~~~~~~~~~~~~~~~~~~~~~ Power of More Business Before Hours Tuesday, November 17, :00-9:30 Peter & Company Walker Road Avon Lake, OH No cost to attend. No RSVP is required. Enjoy complimentary food and beverages.
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9 September/October 2015 Page 9 West Shore Chamber of Commerce Business Professional Westlake High School Friday, November 6, 2015 Sign up today to share your career path with tomorrow s workforce: Name: Company: Your title: Phone #: Address: Please check a panel with your 1 st, 2 nd and 3 rd choices 1 st period Panel 7:55-8:46 2 nd period Panel 8:50-9:46 3 rd / 4 th period Panel 9:50-10:41 6 th /7 th period Panel 11:19-12:10 8 th /9 th period Panel 12:14-1:05 10 th period Panel 1:09-2:00 11 th period Panel 2:04-2:55 The Education Committee will compile the requests and get back to you with the final schedule. Thank you for your help. If you have any questions or need to check your calendar: Contact Nancy Ralls at , Pat Reitz at nancy.ralls@lakewood.k12.oh.us reitz@wlake.org
10 September/October 2015 Page 10 GREAT EMPLOYMENT OPPORTUNITY MEMBER SPOTLIGHT OPPORTUNITY All members of the West Shore Chamber of Commerce are welcome to have their business spotlighted in our newsletter. If you would like to have your business featured in one of our newsletters, please Gylene at This is a great opportunity to let the chamber members know more about your business or organization. This is just one of the many chamber benefits that is provided at no charge. Please note that we only spotlight one member per issue so don t let this opportunity pass you by. Contact Gylene today!
11 September/October 2015 Page 11 Power of More Sponsors
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