USE CASE No 002. Fusion Internet, TV and Web Hosting High Speed and High Reliability Internet Presence
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1 Fusion Internet, TV and Web Hosting High Speed and High Reliability Internet Presence 1
2 With a spectacular GUI provided, you can design and configure different rate plans, offers, services, charges, and rating scenarios. Section 1: Introduction This document is a representation of how the Sonic.net Fusion Internet, TV and Web Hosting would be represented on the Rate&Bill Billing and Customer Care Platform. The Sonic.net Fusion Internet, TV and Web Hosting is one of the oldest packages offered by Sonic.net. Sonic.net began full-time internet operations in September, 1994, connecting to John Harkin's North Bay Networks. Based out of Santa Rosa, California, Sonic is one of the first ISPs to bring DSL access to the wine country, and continue to lead the way in making new access and hosting solutions available to the public. The Sonic.net Fusion Internet, TV and Web Hosting represents an ultimate combination of internet, television and web hosting service. It allows customers to select an exact package to meet specific usage needs. It allows customers to subscribe to a bronze, gold or silver packages. These packages are directly related to service bundle, speed and quality levels. Using the Rate&Bill Billing and Customer Care Platform, the Fusion Internet, TV and Web Hosting covers key areas in the format below. The Rate Plan. The rate plan is a flexible system that allows the customer access all offerings in the Sonic.net package. The Services The service represent the charges an usage rates allowed in each offer. Services differ for various offers, it is therefore important to create specific scenarios where different charges in the same service will apply. The Offerings The offerings are designed with specific service scenarios assigned to them; a package for the customer. Contact us for a FREE PROPOSAL covering Requirement Assessment, Project Charter Approval, Contract Solicitation, and finally Statement of Work Approval. We may also offer DESIGN, IMPLEMENTA- TION, TESTING and DEPLOYMENT at no cost to you depending on the length of the whole project.
3 Built on the Eclipse Platform, a trusted and proven multi-language Integrated Development Environment. The system allows for high level of flexibility Section 2: Fusion Internet, TV and Web Hosting 2.1 INTRODUCTION The Sonic.net Fusion Internet and Hosting presents an ultimate combination of Internet, television and Hosting Services. With The Sonic.net Fusion Internet and Hosting you can have full access to internet services at 10, 20 and 50 United States Dollars activation fee for bronze, silver or gold respectively. Customers can choose only Internet; Internet and Television; Television only; Web Hosting only or any combination of these. Sonic.net provide internet and TV services across North America and some regions in Canada. Web hosting services span across customers in more than 125 states. 2.2 PLANS Table 2.1 The Sonic.net Fusion Internet and Hosting FUSION Bronze Silver Gold Gold Plus Activation fee (US$) Monthly Internet Data (US$) Television News Plus Movies Plus Sports Plus All Channels (300) (100) (120) (150) Web Hosting Service (Month/annual) 87$ /250$ 87$ /250$ 87$ /250$ 87$ /250$ Activation charges comes as part of Monthly Internet Data. Monthly Internet Data varies with regards to price an quality (speed). Activation fee for Gold Plus and Monthly Internet Data remains the same for both Gold and Gold Plus. Web Hosting can be subscribed to on a monthly or yearly basis for all the offers. Television and Web Hosting are other packages with sub offers on their own.
4 Tips With the flawless real mode charging system, you can make the charged amount transparent and understandable to all parties Section 3: The Rate Plan 3.1 INTRODUCTION TO RATE PLAN A rate plan charge is part of a customer subscription designed to be flexible to manage customer offers, and it comes as package or group of service that draws clients attention to buy this service. The rate plan is an element of pricing, predefined and independent of the quantities consumed or produced. It can be used for example in the following cases: phone plan, Internet package, comprising either a minimum number of minutes (fixed term) or a subscription to the time independent of actual consumption. 3.2 CREATING THE RATE PLAN SMART PLAN Step 1 New Rate Plan Choose rate plan perspective and select rate plan view, then create new rate plan Figure 3.1
5 Remove interfaces, functions and setting you do not need with just an uninstallation; Rate&Bill is plug-in based. Section 3: The Rate Plan 3.2 CREATING THE RATE PLAN SMART PLAN Choose rate plan perspective and select rate plan view, then create new rate plan. New Rate Plan is named SMART ISP Plan. All the offers and service charges attributable to the SMART ISP Plan, the package offering Fusion Internet, TV and Web Hosting. The next step is to assign the rate plan to a group of customers. Step 2 Assigning the Rate Plan to a Customer Group In Figure 3.1, the eligible customer group here is the VIP customer group. Customers may be classified into separate groups in other to target them with a single offering. Separate groups may be offered the same service, also the same rate plan may be assigned to multiple customer groups. You can assign customer group by simply selecting overview, then Assign Rate Plan may be created to contain a variety of service charges and different offering A single rate plan may be assigned to multiple customer groups A Rate Plan may be a complicated mixture of single charges, usage charges, limited internet bundle, unlimited usage services; as well as multiple offers coming with a complex combination of these services A customer account must be in a group eligible and assigned to receive offers from a particular rate plan to enjoy offers from that rate plan
6 You do not have to spend days or months testing your offer before they come live. Neither do you need a large group of testers Section 4: The Service 4.1 INTRODUCTION TO SERVICE A service is an act of assistance that help designer to configure how to consume this service and how it is to be paid. According to the Sonic.net Fusion Internet, TV and Web Hosting, three main services exist. With the addition of an activation charge service. The total number of services are outlined below. Service Activation Fee Monthly Internet Data Television Web Hosting 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING Step 1 Creating the Service Figure 4.1 (sample)
7 The system is highly responsive and the real mode charging system is simplified to allow more client on the server during peak moments. Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING A service may be created by choosing the service view, right clicking in the left pane of the window and selecting new service as indicated in Figure 4.1. Repeat the steps and name the new services as in Figure 4.2 The creation of three services Internet, Television and Web Hosting Service is outlined below in Figure 4.2. The activation fee service is added to the internet service package according to the Fusion Internet, TV and Web Hosting package, so it is not created as a separate service. The result of creating the 3 services are shown below Figure 4.2 Web Hosting, Internet, and Television Name the new services are named
8 Rate&Bill supports full billing chain processes. Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING Step 2 Creating the Scenarios Each service may consist of several scenarios. That is, in each service, one may create more than one form of charge scenarios. The scenarios present or design how we can use the same service in another way. Right click on the service to create new scenario as indicated below. Figure 4.3 (sample scenario) In the activation fee service (sample) created earlier, the service scenario is created in Figure 4.2 above. Every New scenario may be made to bill customers real-time, recurrently or one single charge. Customers can choose the same service but separate scenarios Activation Fee is a service with 3 separate scenarios. The scenarios in this case are mutually exclusive and customers cannot assign to 2 or more activation fee scenarios at the same time.
9 Tips Using the GUI Interface one can create a rate plan, create various services, and create separate scenarios under each service. Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING Using the first two steps the various services are created 1. The Television Service Four scenarios are created under this service. The News Plus, Movies Plus, Sports Plus and All channel in that order of more value added service; not forgetting to set status to Production. Scenario parameters must be set to determine charges and rates for using any service scenario. These are further explained below. Figure 4.4
10 Section 4: The Service Create recurrent charges for all the scenarios using the view (sample) below. Right click on each service and select recurrent charge since the television service will be paid for on a monthly basis. Name all scenario Monthly fee for each service name. Figure 4.5 (sample) Tips Rate&Bill uses decisional tree algorithm and allows you the shortest time to reach each correct node value 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING Every new scenario must have a separate charge, as shown in the expanded view in Figure 4.4. The News Plus has a recurrent monthly charge of 100 The Movie Plus has a recurrent monthly charge of 120 The Sports Plus has a recurrent monthly charge of 150 All channels has a recurrent monthly charge of 300 It is important to change the status of the service from Work (draft) to Production. In other to be able to apply the service to the contract/customer successfully.
11 Tips Using a mixture of services and service scenarios one can create attractive offers under the rate plan Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING After setting the Recurrent charges, customers will be required to pay the amount as per the scenario he or she chooses. To arrive at the amount payable under each scenario. Right click on the scenario and enter details for constant charges, this time for recurrent fees and not one shot charges, as shown below (in Figure 4.6) to arrive at Figure 4.4 above. Name recurrent amount Monthly Fee. Figure 4.6 (sample) Details of each monthly fee is shown in Figure 4.7 Depending on the service, charge, frequency of charge and other rating information, one may choose one shot charge, recurrent charge or real time charging. Each charge sequence has its own rating and billing settings accompanying them. A one shot charge may be once until the service is exhausted by the customer; a recurrent charge may be on a daily basis, weekly, basis or monthly basis.
12 Rate&Bill is plugin based and allows service providers to install and uninstall features without changing any line of code Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING Set recurrent charge parameters as shown below Figure 4.7 Set a service as mandatory or optional by following the Figure 4.8 below. Setting service as mandatory means it is a compulsory aspect of the rate plan and customers must subscribe to it. That is only if they want to enjoy the service. Activation fee may be a mandatory service. Other services like Television and Web Hosting may be optional.
13 After charging the customer, you can re-stimulate exactly the real rating execution (transaction) and show proof how the amount was calculated. Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING Figure 4.8 Multi values option may be chosen if several values exist under the same scenario, see Figure 4.9. Directory Numbers serve as point of contact with the GSM or contacts sources. If the service provider is a telecommunication service provider for instance the Directory Number will be the GSM provider number provided to link the telephone number to the billing system. Setting a service as mandatory or optional allows the service provider to specify which services are compulsory charges eg activation fees, and which ones are optional eg flexible minutes Remember to set service to Production (Figure 4.2). This will enable you to apply the service to the rate plan rather than storing it in the form of a draft
14 Rate&Bill can be used to bill your customers on a daily, weekly, monthly yearly and all your recurrent service charges Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING 2. The Internet Service For internet services, there is bronze silver and Gold packages. Using the same procedure for creating the service Figure 4.9 Use Usage Charge to bill customers real time eg. 1 AED per minute Use Recurrent Charge to bill customers on regular intervals eg weekly, monthly, annually etc Use One-shot charge to bill customers once eg activation fee
15 Rate&Bill is easy to understand and easy to use. There is no need for a big team of expert to design your offer Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING Here both one-shot charges and recurrent charges are used. The one shot charges are used for the After creating the bronze silver and gold service scenarios. Using the string comparator we set the service quality comparator and set it to multi values as shown in Figure 4.9. In Figure 4.10 (sample) below, the charge set was usage charge and the string comparator was used to set 3 separate operations. These operations will therefore accommodate respective activation fees or activation options the customer selects, that is, whether bronze, silver or gold. Figure 4.10 (sample) Use the string comparator to set how usage charges are consumed, renewed and recharged. In this case the string comparator was used to set service quality levels for activation and data fee
16 Tips Use Rate&Bill for all your subscription fee, automatic and manual service activation fees, one shot charges and other service charges Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING Figure 4.11 (sample) Use counter settings to change string comparator parameters as indicated in Figure 4.11 above. Here real time charge of 1.0 (step) was used in a descending order for a total of 600 reset should be every minute. After setting these parameters the next step is to create the various offerings Use the function to offer returns to the customer upon usage of any particular service. Use splitters to split billing time intervals Use Counter settings to specify the customer s assigned monthly value, and charge rate. Eg. 600 minutes may be offered by setting 1 and reset minute. Activation fee does not need to be charged real-time so no need for string settings Set default counter parameters to set any future parameters that may be added
17 Rate&Bill is easy to understand and easy to use. There is no need for a big team of expert to design your offer Section 4: The Service 4.2 CREATING THE SERVICE INTERNET, TELEVISION AND WEB HOSTING 3. The Web Hosting Service For Web Hosting there is monthly recurrent charge and yearly recurrent charges under a single scenario, named Hosting. For web hosting quality will be set on contract creation. The web hosting service one scenario and charge will be applied depending on service period parameters. Choose when creating contract choose to allocate server by month or by year : Two recurrent charges are created, one on a recurrent monthly basis and another on a recurrent yearly basis. A string comparator is created and named Period. Using a constant function we create Monthly fee and Yearly Fee. In the default settings for both charges we set restricted function to See other Period, i.e in creating the contract one may choose to allocate on a recurrent monthly basis or on a recurrent yearly basis. Figure 4.11
18 Rate&Bill comes for free to all small and medium service providers whose billing project lasts less than 180 man days FREE OFFER Section 5: The Offerings 5.1 INTRODUCTION TO OFFERING The offering is any specific combination of services assigned to a particular or a group of customers. The service needs to be added to the rate plan to create any particular service offering. The various offers for the Sonic.net Fusion Internet, TV and Web Hosting are Bronze Silver Gold Gold Plus 5.2 CREATING THE OFFERS BRONZE, SILVER, GOLD, GOLD PLUS When creating contract, the customer will choose service package named rate plan. In this rate plan we assign and configure services and various scenarios. Now one would have the liberty to choose even by offer or by service with smart check box. This is illustrated in Figure 5.1 below Each client must respect rules of rate plan between offers and services to have a suitable offer. Some services are mandatory as others are optional. Some services may be mutually exclusive and cannot both be placed onto a single contract
19 Proposal for projects are free for all companies. Proposal covers fice stages including Requirement Assessment; Project Charter Approval Section 5: The Offerings 5.2 CREATING THE OFFERS SMART 150, SMART 300 AND SMART % FREE PROPOSAL Figure 5.1 Arrange your services according to your offer specifications View your full array of services. Select only those you want to apply at any time.
20 Tips Take advantage of our partnership programs and have an all in one package consisting of a CRM, ERP and any other enterprise applications or interest Section 6: Other Functions 6.1 CREATING THE PARTY The inscription of client must pass with account creation. this inscription will offer all information to the system; personal info, contacts and if the client have relation between other client as child or parent to manage payment responsibility. Figure 6.1 Rate&Bill allows you to collect, store and retrieve detailed customer information Switch customer from one group to another with ease. Applying new offers and rate plans
21 Have access to 24/7 web and telephony support from all around the world Section 6: Other Functions 6.2 CREATING THE CONTRACT The party merely feeds the system with information on the customer. After creating the party, two or more contracts may be created and assigned to the account created. A contract therefore represents all separate mutually independent offers/packages a client enjoys. One can check account to print invoice alongside other account details for the customer. The new contract is created as shown in Figure 6.2 below Figure 6.2 Each contract may be accessed for transaction history and other information on any particular account.
22 Take advantage of our free training sessions to train your customer service and support staff on how to use the system. Section 6: Other Functions 6.3 PLACING THE OFFER ON THE CONTRACT After creating the contract, the various services in the rate plan can be placed on the contract by adding or removing packages as shown in Figure 6.3 below Figure 6.3 After placing your offer on the contract, billing resumes and procedure is complete. Interact with system anytime through any of its interfaces and change settings or print invoice as shown in Figure 6.4 and 6.5
23 Rate&Bill is offered in six different project sections you can have as many as six levels of the project free of charge Section 6: Other Functions 6.4 CREATING THE INVOICE Figure 6.4 Figure 6.5
24 Tips for your free proposal or call us on Tel: (+971) Mob: (+971) Section 7: Conclusion Essentially, Rate&Bill is a fast, efficient and smart Billing and customers care system that can be used by small, medium or large service providers to build attractive offers an charge customers on real time or on batch. Grace to his flexible design, Rate&Bill is able to support any kind of service provider on different markets : Telecom operators, Internet service provider, web hosting provider, web streaming provider, media services and many other small and medium scale service providers. Rate&Bill was designed to rate customers for a various types of charges : Service Usage charge : telephony, mms, Data bundle, video downloaded, hosted domain,... Recurrent charge: Monthly/Yearly subscription fees, One-shot charges : Charge for after specific events: Service activation, deactivation, suspension and reactivation charge Contract activation, suspension and reactivation charge Support adding other customizable events Customize invoice template with your company logo, advertisements, promotions and other information for the customer. Wrong transactions or wrong amounts charged may be changed with a very simple set of functions without any difficulty.
25 Rate&Bill: Use Case ABOUT THE FOUNDER Use a SMART Billing and Customer Care System Use Rate&Bill WEB SOLUTIONS Mr. Hosni Hamdi, the CEO and Managing Director of Rate&Bill Company Limited, started his career in 2006 as a JAVA/J2EE Developer in Tunisia. With humble beginnings, he later worked as a BSCS IX R3 Consultant in Talan, a well know Information Technology and services firm in France. Contact US For more information about the product, promotions and packages please contact Marketing department Tel: (+971) (+971) sales@rateandbil.com Mr. Hamdi later settled in Dubai as a BSCS IX R3 Developer in ERICSSON, where he implement change requests in BSCS to fulfill Business and marketing requirements. He developed new change requests in CX, CMS, JBOSS Workflow, AQ Listener, scheduler, EAI integration etc. He also played a crucial role in production support, as part of a fast track team which was responsible for fast resolving production issues. After 2 years of exceptional performance, he moved up in his career in ERICSSON as a BSCS Solution architect. He conducted end-to-end solution design across multiple systems (BSCS, CRM, OM+, EAI, ICS and Self-care); wrote end-to-end solution design documents to fulfill Business requirement; and produced high level and low level design documents for BSCS. He later worked for Accenture in the same position carrying similar roles and responsibilities as a billing system architect. Among the numerous years of experience, Mr. Hamdi has a frontline project manager experience with Oracle. Before retiring to form and manage Rate&Bill, a dedication to telecom billing systems, Mr. Hamdi led a team of professionals in creating a system based on the many years of experience with multinational telecoms operators. Putting together the strengths and flaws of existing systems, Rate&Bill (v1.0) was born. Watch our video on Visit our website for more views on how our system works simplifying IT 25
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