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1 Home Monitoring and Control service provided by Verizon Online LLC

2 A separate subscription to Verizon FiOS TV is required for use with FiOS TV service. About This Manual This manual is designed for online viewing, but can be printed and read offline as desired. If viewing online, you can select any of the hyperlinks to jump to the referenced chapter / topic or webreferenced information. Version 1.0 Publication date: 03/02/2012 Copyright 2012 Verizon Trademarks The Verizon name and logo and all related product and network names, design marks and slogans are trademarks, service marks or registered trademarks of Verizon and may not be used in any manner without the prior written consent of Verizon. All other product and service marks are trademarks of their respective owners. Home Monitoring and Control service is provided by Verizon Online LLC. Licensed in New York # by New York State Department of State. VA DJCS # Requires the Home Monitoring and Control kit, starting at $69.99 (sold separately). Additional monthly recurring service fee of $9.99 billed separately. Shipping fees & other taxes and charges apply. Requires the Home Monitoring and Control Equipment Kit, Verizon broadband service, and home service, sold separately. If you are not completely satisfied, you may cancel your service within 30 days of order, return all equipment provided, and receive a refund for any monthly service or equipment charges paid. If you fail to return the equipment, an equipment fee will apply. Home Monitoring and Control service is not available for small business users and is not intended for non-residential consumer or commercial business use. Other terms and conditions apply.

3 Table of Contents INTRODUCING HOME MONITORING AND CONTROL... 7 Organization of this Manual...7 Managing Your Home Monitoring and Control service...8 PRODUCT INFORMATION AND OTHER SUPPORT NEEDS... 9 ACCESSING THE HOME CONTROL WEB APPLICATION Signing In from the My Verizon Web Portal...10 A Brief Word about Timeouts...12 How to Check the Status of Your Devices...13 USING THE GATEWAY DEVICE Physical Operation...16 Software Operation...17 OPERATING FROM YOUR COMPUTER...17 How to Switch the Gateway Device to a Wireless (Wi-Fi) Connection...17 How to Switch Back to a Wired Ethernet Connection...23 Troubleshooting Tips...24 Troubleshooting Wizard Flow for The Gateway Device is not Responding Issue...25 Frequently Asked Questions (FAQ s)...30 USING THE REMOTE CONTROL FCC Statement...32 Physical Operation...33 How to Charge the Remote Control...34 How to Check the Remote Control Battery...34 Software Operation...35 OPERATING FROM YOUR COMPUTER...35 How to Assign Modes to the Remote Control Buttons...35 How to Unpair the Remote Control...35 Troubleshooting Tips...37 Frequently Asked Questions (FAQ s)...37 PART ONE: HOME MONITORING DEVICES INDOOR LIGHT MODULE FCC Statement...41 Physical Operation...42 Software Operation...43 OPERATING FROM YOUR COMPUTER...43 How to Turn the Indoor Light Module On / Off...43 Device Thumbnail Description How to Control the Light Dimmer...45 Home Monitoring and Control service provided by Verizon Online LLC

4 Setting Up Modes...46 How to Unpair the Indoor Light Module...46 Troubleshooting Tips...49 Frequently Asked Questions (FAQ s)...49 DOOR LEVER KEYPAD LOCK FCC Statement...52 Physical Operation...53 How to Physically Lock / Unlock the Door...53 How to Change the User Codes Manually from the Door Lock...53 Software Operation...53 OPERATING FROM YOUR COMPUTER...54 How to Unlock / Lock the Door Lever Keypad Lock Remotely...54 Device Thumbnail Description How to Set Up a User Code...56 How to Change a User Code...58 Setting Up Modes...59 How to Set Up Notifications for this Device...60 How to Unpair the Door Lever Keypad Lock...63 Troubleshooting Tips...65 Frequently Asked Questions (FAQ s)...66 DEADBOLT KEYPAD LOCK FCC Statement...68 Physical Operation...69 How to Physically Lock / Unlock the Door...69 How to Change the User Codes Manually from the Door Lock...69 Software Operation...70 OPERATING FROM YOUR COMPUTER...70 How to Unlock / Lock the Deadbolt Keypad Lock Remotely...70 Device Thumbnail Description How to Set Up a User Code...72 How to Change a User Code...74 Setting Up Modes...76 How to Set Up Notifications for this Device...76 How to Unpair the Deadbolt Keypad Lock...79 Troubleshooting Tips...82 Frequently Asked Questions (FAQ s)...83 DOOR / WINDOW SENSOR Software Operation...84 OPERATING FROM YOUR COMPUTER...85 How to View the Status of a Door / Window Sensor...85 Device Thumbnail Description Setting Up Modes...86 Home Monitoring and Control service provided by Verizon Online LLC

5 How to Set Up Notifications for this Device...86 How to Unpair the Door / Window Sensor...88 Troubleshooting Tips...91 Frequently Asked Questions (FAQ s)...91 INDOOR CAMERA FCC Statement...93 Physical Operation...94 How to Turn the Privacy Feature On / Off...94 Software Operation...94 OPERATING FROM YOUR COMPUTER...95 How to View Live Camera Video...95 Device Thumbnail Description Selecting the Motion Quality How to Adjust Your Camera s Quality Settings...98 How to Set Up a Motion Detection Area How to Enable Your Camera to Record How to View Camera Video Recordings Editing the Name of a Camera Recording Deleting a Recording How to Set Up Notifications for this Device Setting Up Modes How to Set Up a Wireless Service Connection for Your Camera How to Switch Your Camera Back to a Wired Ethernet Connection How to Unpair the Indoor Camera Troubleshooting Tips Frequently Asked Questions (FAQ s) Camera Recordings OUTDOOR CAMERA FCC Statement Software Operation OPERATING FROM YOUR COMPUTER How to View Live Camera Video Device Thumbnail Description Selecting the Motion Quality How to Adjust Your Camera s Quality Settings How to Set Up a Motion Detection Area How to Enable Your Camera to Record How to View Camera Video Recordings Editing the Name of a Camera Recording Deleting a Recording How to Set Up Notifications for this Device Setting Up Modes How to Set Up a Wireless Service Connection for Your Camera Home Monitoring and Control service provided by Verizon Online LLC

6 How to Switch Your Camera Back to a Wired Ethernet Connection How to Unpair the Outdoor Camera Troubleshooting Tips Frequently Asked Questions (FAQ s) Camera Recordings PAN AND TILT CAMERA FCC Statement Physical Operation How to Turn the Privacy Feature On / Off Software Operation OPERATING FROM YOUR COMPUTER How to View Live Camera Video Device Thumbnail Description Selecting the Motion Quality How to Adjust Your Camera s Quality Settings How to Pan with the Camera How to Set Up a Motion Detection Area How to Enable Your Camera to Record How to View Camera Video Recordings Editing the Name of a Camera Recording Deleting a Recording How to Set Up Notifications for this Device Setting Up Modes How to Set Up a Wireless Service Connection for Your Camera How to Switch Your Camera Back to a Wired Ethernet Connection How to Unpair the Pan and Tilt Camera Troubleshooting Tips Frequently Asked Questions (FAQ s) Camera Recordings PART TWO: ENERGY CONTROL DEVICES SMART THERMOSTAT Safety and Electrical Information Regarding Installation Physical Operation How to Set the Time and Date Software Operation OPERATING FROM YOUR COMPUTER How to Access Your Smart Thermostat How to Adjust Your Smart Thermostat Settings from the Dashboard Selecting an Operating Mode Selecting a Thermostat Schedule Selecting the Fan Setting How to Adjust the Smart Thermostat from Device Settings Home Monitoring and Control service provided by Verizon Online LLC

7 Selecting an Operating Mode Selecting a Thermostat Schedule Selecting the Fan Setting Editing the Thermostat Name Setting Up a Thermostat Schedule Setting Up Modes How to Unpair the Smart Thermostat Troubleshooting Tips Frequently Asked Questions (FAQ s) APPLIANCE SWITCH (110 VOLT) FCC Statement Physical Operation How to Turn This Device On / Off Directly Software Operation OPERATING FROM YOUR COMPUTER How to Turn the Appliance Switch On / Off Device Thumbnail Description How to View Energy Usage Setting Up Modes How to Unpair the Appliance Switch Troubleshooting Tips Frequently Asked Questions (FAQ s) ENERGY READER FCC Statement Safety and Electrical Information Regarding Installation Installation Notes Setup / Activation Software Operation OPERATING FROM YOUR COMPUTER How to View Your Home s Energy Usage How to View Energy Details Viewing Energy Usage in Different Graphical Formats Energy Page Description Viewing Energy Usage by Day / Week / Month / Year Viewing Energy by Comparison Viewing Energy Consumption by Selected Devices Saving / Printing Energy Report Information How to Unpair the Energy Reader Troubleshooting Tips Frequently Asked Questions (FAQ s) PART THREE: ADDITIONAL INFORMATION Home Monitoring and Control service provided by Verizon Online LLC

8 HOW TO ADD A NEW DEVICE HOW TO RENAME YOUR DEVICES NOTIFICATIONS Software Operation OPERATING FROM YOUR COMPUTER How to View Your Notifications Viewing Notifications from the Dashboard Viewing Notifications from the Home Control Menu Bar How to Change Your Notifications Settings How to Delete Your Notifications ACTIVITY LOG Software Operation OPERATING FROM YOUR COMPUTER How to View the Activity Log CREATING MODES Mode Usage Examples Software Operation OPERATING FROM YOUR COMPUTER How to Create a Mode Run on a Schedule Run When Triggered Run on Demand How to Manually Activate a Mode How to Add a Device to the Mode How to Change Your Mode Settings How to Delete a Mode How to Assign Modes to the Remote Control Buttons How to View, Add, or Modify Mode Button Assignments A Shortcut Method VERIZON HOME MONITORING AND CONTROL TERMS OF SERVICE (TOS) Home Monitoring and Control service provided by Verizon Online LLC

9 INTRODUCING HOME MONITORING AND CONTROL Congratulations on your purchase of the Verizon Home Monitoring and Control service the vision of yesterday and the reality of today! The Home Monitoring and Control Owner s Manual provides a complete guide to the exciting array of home automation products that allow you to monitor and control your home remotely through your computer, compatible smartphone, ipod touch, and FiOS TV. Organization of this Manual The Home Monitoring and Control Owner s Manual is part of the Home Monitoring and Control Reference Suite. The suite is comprised of the following reference materials, which are available online: A Tour of Home Monitoring and Control Setting Up Your Home Control Devices Home Monitoring and Control Owner s Manual (this manual) Using Home Monitoring and Control with Your Compatible Smartphone Using Home Monitoring and Control with the FiOS TV application The Owner s Manual is the primary reference source for learning, setting up, and using the Home Monitoring and Control service. It is divided into the following main sections: PART ONE: HOME MONITORING DEVICES This section of the manual describes the devices that let you monitor various areas inside and outside your home using wireless cameras, indoor light modules, door / window sensors, and door keypad locks. With the remote controlled door locks, you will learn how to manage the entry to your home. With your Home Monitoring and Control service, you can keep an eye on the kids playing outside, check in on the pets from time to time, see who s at the front door basically, have the ability to monitor and record activity throughout your home, locally or remotely. The section is divided into chapters that explain how to set up and use each Home Monitoring device from your computer. Each chapter includes step-by-step instructions for setup, operation, troubleshooting tips, and frequently asked questions (FAQ s). (Manufacturer s installation instructions are separate documents included in your product kit.) PART TWO: ENERGY CONTROL DEVICES This section of the manual describes the devices that let you manage the energy consumption in your home locally or remotely using the Smart Thermostat, Energy Reader, and Appliance Switch (110 volt). This means you can control the heating and cooling settings in your home, monitor and compare electricity usage for your entire household, as well as measure energy consumption from individual appliances that are connected to your home service. The section is divided into chapters that explain how to set up and use each Energy Control device from your computer. Each chapter includes step-by-step instructions for setup, operation, troubleshooting tips, and frequently asked questions (FAQ s). (Manufacturer s installation instructions are a separate document that is included in your product kit.) Home Monitoring and Control service provided by Verizon Online LLC 7

10 PART THREE: ADDITIONAL INFORMATION This section of the manual describes other important device features, including how to create Modes and how to add new devices to your Home Monitoring and Control service. Also provided is a description of the Notifications and Activity logs that keep track of device and Mode activity in your home. Managing Your Home Monitoring and Control service In this manual you will learn how to set up and operate each device, which gives you the ability to manage your home locally, remotely, and even automatically when you set up a Mode. Operation of the Home Monitoring and Control service may be performed after you have successfully set up and activated the Gateway device and at least one other device through the Setup Wizard. Once you begin to use and enjoy your HMC service, you can always add more devices at your leisure, to enhance the comfort, performance, and control in your home. Home Monitoring and Control (HMC) operation can be managed from the following sources: Computer The Home Control application in the My Verizon web portal provides total management of your home's monitoring and energy control. From your computer you can monitor how much energy your home is using, set up Modes to automate device activity, remotely adjust your thermostat settings, unlock doors, set up and view live streaming video or recorded clips from your HMC camera, schedule or remotely turn on / off incandescent lights / lamps and appliances, set up to receive notifications and messages about device activity, and more! All device setup is performed from your computer initially through the Setup Wizard. Compatible Smartphone / ipod touch The Home Control application ( app ) on your compatible smartphone and ipod touch provides remote operation of your activated HMC devices. You can view live streaming video from your HMC cameras, activate Modes, remotely adjust your thermostat settings, unlock doors, turn on / off lights and appliances, and receive notifications and messages regarding device activity. (For more information, please refer to the guide, Using Home Monitoring and Control with Your Compatible Smartphone.) FiOS TV The Home Control application (or widget ) on your Verizon FiOS TV menu provides management of your activated HMC devices. You can view live streaming video from your HMC cameras, activate Modes, remotely adjust your thermostat settings, lock / unlock doors, turn on / off lights and appliances, and receive notifications and messages regarding device activity. (For more information, please refer to the guide, Using Home Monitoring and Control with the FiOS TV Application.) Important Points to Remember All setup and activation of Home Monitoring and Control devices is performed from your computer via the Home Control application on the MyVerizon web portal. No device setup can be performed through your compatible smartphone / ipod touch or FiOS TV. Operation of devices such as turning on/ off incandescent lights and appliances, adjusting your thermostat, or viewing live camera feed can be performed from ALL sources: your computer, compatible smartphone / ipod touch, and FiOS TV. Home Monitoring and Control service provided by Verizon Online LLC 8

11 PRODUCT INFORMATION AND OTHER SUPPORT NEEDS To review product information online, the latest troubleshooting tips, or to recover any reference materials that were included in your product kit, please visit the MyVerizon Online Help & Support. To access, select Support from the main page and then select Home Control from the drop-down menu: On the Home Control page that follows, simply select the desired link. ADDITIONAL REFERENCE INFORMATION In addition to this manual, the Home Monitoring and Control Reference Suite also includes: A Tour of Verizon Home Monitoring and Control an introduction to the Verizon Home Monitoring and Control service. Provides an overview of the devices, the Setup Wizard, and the Home Control web application. This is a must for beginners. Setting Up Your Home Control Devices a guide to assist you with setup and activation of your devices. Highlights the online Setup Wizard to prepare you for this process. Using Home Monitoring and Control with Your Compatible Smartphone provides operating procedures from your iphone / ipod touch or Android compatible smartphone Home Control app. Using Home Monitoring and Control with the FiOS TV Application provides operating procedures through your Verizon FiOS TV Home Control application.* * Requires a separate subscription to FiOS TV service. Home Monitoring and Control service provided by Verizon Online LLC 9

12 ACCESSING THE HOME CONTROL WEB APPLICATION Signing In from the My Verizon Web Portal IMPORTANT This manual assumes you have already completed the setup of your Gateway device and at least one other device. For details, see the guide, Setting Up Your Home Control Devices. To access the Home Control web application: 1. Go to MyVerizon.com and sign in with your Verizon User ID and password: The My Verizon Residential section displays inside the page: 2. From the menu bar, select the My Services tab and then select Home Control > Verizon Home Monitoring & Control from the drop-down menu: Home Monitoring and Control service provided by Verizon Online LLC 10

13 The Home Control application in the MyVerizon web portal displays: A B C A B C Home Control menu bar (the row of tab items) The Home Control tab is automatically selected when you first access this page. When this tab is selected, the Dashboard displays at the bottom of your screen, showing the devices you have set up ( paired ). Other menu bar items are used to view camera video and recordings, monitor energy usage, change device settings, create Modes, and view Notifications. Main View This is the main activity area of your screen. It shows the devices you have set up. From the main view, you can select a device to turn on / off or activate. If you see an icon marked Device Offline, it usually means the device is not plugged in. The Left and Right arrows are used to scroll forward and backward to select a device from this page. Dashboard When the Home Control tab is selected from the menu bar, the Dashboard displays at the bottom of your screen. The Devices icon is automatically selected when the Dashboard displays. (See the lamp icon shown above, highlighted in red.) The Dashboard allows you to turn on / off lights and appliances, lock / unlock your door s keypad locks, view live camera feeds, view and adjust your thermostat settings, view your home s energy consumption, activate Modes that have previously been created, view Notifications about device status or activity, and review the device Activity Log. Home Monitoring and Control service provided by Verizon Online LLC 11

14 If a device has not been paired, it does not display on the Dashboard. A Brief Word about Timeouts Please note that while you are in an online session, if there is no User activity for 30 minutes, the service will time out and close, and you will need to log back into the application to continue. Home Monitoring and Control service provided by Verizon Online LLC 12

15 How to Check the Status of Your Devices The following information explains how to verify the status for each of your devices those you have activated, those that are on order, those that have shipped, and those that are currently offline (not plugged in or the battery is low). To check the status: 1. From the Home Control menu bar, select Device Settings: The My Devices page (see figure on next page) shows the current status of your devices, including those that are activated, those that are not activated (i.e., paired), those that have failed to operate, and those that are on order Home Monitoring and Control service provided by Verizon Online LLC 13

16 1 Device Status: Activated This device has been activated, meaning it is ready to use. Activated devices are represented on the My Devices page by a thumbnail image of the device. 2 Device Status: Device Offline This device needs to be plugged into a power outlet. 3 Device Status: Device ordered This device is currently on order, but has not shipped. 4 Device Status: Device Has Been Shipped and also shows a Setup Device button This device needs to be set up and activated (paired) through the online Setup Wizard. 5 Device Status: Unable to Communicate with the device : (not shown) The device has failed to operate for some reason. If this occurs, check the Troubleshooting Tips at the end of each Device chapter for a recommended solution. This information is also available online at the MyVerizon Online Support portal. Home Monitoring and Control service provided by Verizon Online LLC 14

17 USING THE GATEWAY DEVICE The Gateway device is the main component of the Verizon Home Monitoring and Control (HMC) service. Without it, none of the devices that you paired or activated with the Gateway would operate. The Gateway connects to the other devices wirelessly through your home network. Once activated, the Gateway is used to pair with the other devices you have purchased to enable communication, including the optional Remote Control accessory. If you received a Remote Control, make sure it is sufficiently charged by plugging it into a USB power source for 1-2 hours before attempting to use it with the Home Control service. After you have activated the Gateway and paired it with at least one other device, you ll be able to operate your HMC service from your computer, compatible smartphone, ipod touch, and / or FiOS TV (with a paid subscription service if available in your area). The closer the Gateway is located to your other devices, the better operating results you ll have. (For more information, refer to the guide, Setting Up Your Home Control Devices.) Related Topics Physical Operation Software Operation OPERATING FROM YOUR COMPUTER o How to Switch the Gateway Device to a Wireless (Wi-Fi) Connection o How to Switch Back to a Wired Ethernet Connection Troubleshooting Tips Frequently Asked Questions Home Monitoring and Control service provided by Verizon Online LLC 15

18 Physical Operation LEDs Item LEDs Description These lights indicate the status of your Gateway device. Power Ethernet Status A green light indicates that the power is ON. A green light indicates that the Ethernet cable connection is established between the Gateway and your home Internet Router. A steady green light indicates that the Gateway device is connected to your home network. A blinking green light indicates that the Gateway is connecting to your home network. You should keep the Gateway connected and powered on during that time. Z-Wave button This button is used to pair the Gateway with other Home Monitoring and Control devices. For more hardware information, please refer to the manufacturer s installation instructions for this device. Home Monitoring and Control service provided by Verizon Online LLC 16

19 Points to Remember You must set up the Gateway device first before you can set up and activate any other Home Monitoring and Control devices. This is done through the online Setup Wizard, which is described in the guide, Setting Up Your Home Control Devices. After activating the Gateway device, you must pair it with at least one other device to enable Home Monitoring and Control service operation. Later, you can pair and install the other devices in your product kit at your convenience. If you should have any problems with the Gateway device, please refer to the Troubleshooting Tips at the end of this chapter. Software Operation OPERATING FROM YOUR COMPUTER How to Switch the Gateway Device to a Wireless (Wi-Fi) Connection As you may recall from your very first setup experience with the Setup Wizard, you had the option of either keeping your wired Ethernet connection or enabling your Gateway device for wireless operation. If you kept the wired connection and now you want to go wireless, here s how. To set up a Wi-Fi connection: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Gateway Device thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 17

20 The Device Settings window displays: 4. Select SCAN / CHANGE NETWORK: The Connected page displays. A message on the screen indicates that your Gateway device is currently connected via Ethernet. The service prompts, Do you want to set up your Gateway Device to run wirelessly? Home Monitoring and Control service provided by Verizon Online LLC 18

21 5. To respond to the message, select the Yes button. After choosing to set up your Gateway for wireless operation, the service begins scanning for wireless networks (so it can find your account). When scanning completes, the service displays: Home Monitoring and Control service provided by Verizon Online LLC 19

22 Here you will need to know two pieces of information your wireless Home network name or SSID, and your network password or WEP key. This information can be found on your Internet Router. (Check the label on the bottom or backside of the router.) When entering your SSID and network password, please make sure they do not contain any of the following special characters: If your Internet Router contains any of these characters, you will need to log into your Internet Router and modify your network name (SSID) and / or network password to exclude those special characters. If you need assistance, please contact your Internet service provider (not Verizon Home Monitoring and Control technical support). Note: Your broadband router should have DHCP enabled. This is usually the default for all routers and is needed to enable the Gateway device online for both wired and wireless (Wi-Fi) connection. There is no capability to put a fixed IP address for the Gateway through the HMC application. 6. In the list of wireless services, scroll down and select your home network name. (If not found, select the Back button and scan again, as sometimes it may not be detected the first time.) Home Monitoring and Control service provided by Verizon Online LLC 20

23 7. In the Service Password field, enter your WEP key: 8. To continue, select the Next button. The service verifies your wireless security credentials with your router. If successful, the service displays the status of your wireless connection as CONNECTED. (Note: This process may take up 5 minutes, depending on your network setup.) Home Monitoring and Control service provided by Verizon Online LLC 21

24 9. From here, just select the Next button and follow the remaining on-screen instructions. As you proceed, the service will prompt you to unplug the Ethernet cable from the Gateway device. At the end, if everything is successful, a message displays, Congratulations! Your Gateway Device is now set up. 10. To exit the Setup Wizard, select Exit from the left menu. The service prompts, Are you sure you want to exit? 11. Select the OK button. The service returns to the Device Settings page where you can either set up Notifications for the Gateway device or select the Cancel Changes button to return to the My Devices page. (For details on setting up Notifications, see How to Set Up Notifications for this Device in this chapter.) Home Monitoring and Control service provided by Verizon Online LLC 22

25 How to Switch Back to a Wired Ethernet Connection If your Gateway device is currently set up for Wi-Fi and you want to switch back to a wired connection (to enable a faster, high-speed Internet connection)), the procedure is very simple. And, it does not require you to go back through the Setup Wizard. To switch back to Ethernet: 1. Plug one end of the Ethernet cable back into your Gateway device s Ethernet port. 2. Plug the other end of the Ethernet cable back into an available LAN port on your Internet Router (if it s been disconnected). Allow up to 5 minutes for the service to re-establish connection. After your Ethernet connection is restored, any time you want to switch back and forth between a wired and wireless connection, you only need to connect or disconnect the Ethernet cable from the Gateway device as the case may be. This only works if you have not changed your service settings Home network name (SSID) and network password / WEP key). Home Monitoring and Control service provided by Verizon Online LLC 23

26 Troubleshooting Tips This section will help you solve potential problems with installation and operation of the device. Problem Solution The Gateway device is not responding. Note: None of the attached devices will work until this problem is resolved. (See screen figures immediately following this table to learn how the Troubleshooting Wizard is used to resolve this issue.) 1. Select the Troubleshooting button just below the message. (This starts the Troubleshooting Wizard as shown in the figures below.) 2. Verify that your Gateway device is plugged into a power outlet and its power light is on. 3. If the green power light is not on, try unplugging the Gateway device from the power outlet and plug it back in, or try another power outlet. 4. Verify that the Home Service Internet Router is working. 5. Make sure the Ethernet cable is connected from the Gateway device s LAN port to your Home Service Internet Router s LAN port. 6. If the issue is still not resolved, select the Test button. When the problem is resolved, the service will display, The GATEWAY DEVICE IS NOW ONLINE. This problem has been resolved. 7. Select the Close Troubleshooting button. The Gateway device Ethernet LED does not light up. 1. Make sure the yellow Ethernet cable is connected from the Gateway device s LAN port to your Home Service Internet Router s LAN port. 2. Make sure the Gateway device is plugged into a power outlet. The Gateway device Power LED is blinking constantly and I m unable to access the Home Control web application in the MyVerizon web portal. 1. Unplug the Gateway device from the power outlet. 2. While pressing the WPS and Z-Wave buttons on the Gateway device, plug it back into the power outlet. 3. Continue to hold down the WPS and Z-Wave buttons for 5 seconds, and then release both buttons. 4. Wait for the Power LED to display a SOLID green light again. The Gateway device Wireless LED does not light up after setting up my WIFI connection. 1. Make sure you have entered the correct credential (WEP) key from your Wireless Service Internet Router. Home Monitoring and Control service provided by Verizon Online LLC 24

27 2. Make sure the Gateway device is within range of your Wireless Service Internet Router by placing it within 100 ft. range approximately from the router. The Gateway device Z-Wave LED does not light up after setting up my Z-Wave devices. 1. Make sure the Z-Wave devices have been paired correctly using the online Setup Wizard. Troubleshooting Wizard Flow for The Gateway Device is not Responding Issue The following series of screens shows the recommended action to take if you should experience The Gateway device is not responding issue. If this issue occurs, you will not be able to use any of your devices until the problem is resolved. 1. On the Notice screen shown below, select the Troubleshoot button and follow the online Troubleshooting Wizard steps to attempt to resolve this problem: Home Monitoring and Control service provided by Verizon Online LLC 25

28 2. At the following screen, select the Next button to continue: 3. At the following screen, select the Next button to continue: Home Monitoring and Control service provided by Verizon Online LLC 26

29 4. At the following screen, select the Next button to continue: 5. At the following screen, if the Gateway device is still not responding: a. Select the Test button to continue. Or b. Select the Exit button to close the Troubleshooting procedure and try again later. Home Monitoring and Control service provided by Verizon Online LLC 27

30 6. If you selected the Test button and the Gateway device is device is working again, the service displays a message: The Gateway Device is now online. (See figure below.) a. Select the Exit button. The service returns to the page you were on when the problem occurred. No further action is required. 7. If you selected the Test button and the Gateway device is still not responding: a. Contact your Verizon Technical Support Representative. Home Monitoring and Control service provided by Verizon Online LLC 28

31 Home Monitoring and Control service provided by Verizon Online LLC 29

32 Frequently Asked Questions (FAQ s) What is the WPS button and how do I use it? The WPS (Wi-Fi-Protected SETUP) button is used for quick wireless setup without having to enter the Home Service Internet Router s credential key. If your Home Service Internet Router has the WPS feature enabled, then you can simply press the WPS button on each device, starting with the Router, to initiate the connection. What is the Z-Wave button and how do I use it? The Z-Wave button on the Gateway device is used for pairing with other Z-Wave devices (for example, the Indoor Light Module). The Z-Wave feature is available only after the Verizon Home Monitoring and Control service is purchased and activated. How far can the Gateway device be from my Home Service Internet Router and maintain a connection? The Home Service Internet Router s range varies, depending on the environment. Indoor range is approximately 50 feet; outdoor range is approximately up to 100 feet. How far can the Z-Wave devices be from my Gateway device and maintain a connection? The typical maximum distance between each Z-Wave device and the Gateway device is approximately 30 feet (indoors) and 200 feet (outdoors). However, Z-Wave can be set up in a mesh service to allow each device to hop over each other to communicate with the Gateway device at a further distance. Can my wireless signal pass through floors, walls, and glass? The surrounding physical environment has varying effects on signal strength and quality. The greater density of an object (for example, a concrete wall compared to a plaster wall) means higher signal interference. Concrete or metalreinforced structures cause a higher degree of wireless signal loss than structures made of wood, plaster, or glass. How do I reset the Gateway device? Reset the Gateway device by simply pressing the Reset button located on the back of the device. How do I restore the Gateway device to factory default? While pressing and holding down the WPS and Z-Wave buttons, plug the Gateway device into the power outlet. Continue to hold the WPS and Z-Wave buttons for 5 seconds, and then let release. Home Monitoring and Control service provided by Verizon Online LLC 30

33 USING THE REMOTE CONTROL After setting up and activating your Gateway device, you will use it to pair with the optional Remote Control accessory to enable wireless communication between the two devices. The Remote Control in turn can be used as desired to pair most of the other devices in your Home Monitoring and Control kit one exception, however, is the cameras (Indoor Camera, Outdoor Camera, and Pan and Tilt Camera), which are paired automatically with the Gateway device after the camera is installed. Please note also that for pairing of door locks (Door Lever Keypad Lock and / or Deadbolt Keypad Lock), you must use the Gateway device, not the Remote Control. Internal Battery The battery comes pre- installed inside the Remote Control. It is rechargeable using the USB cable. (For details, see How to Charge the Remote Control in this chapter. After pairing, any HMC devices communicating with the Remote Control will be able to send messages to your computer, compatible smartphone, or FiOS TV. The Remote Control also allows you to activate a Mode, which is a programmed command to start specific device activity, such as turning on your lights, powering on the TV, and unlocking your door all at the same time without logging on to your computer, compatible smartphone, or FiOS TV. The remote does not directly power on lights or appliances. (How to create Modes and operate them through the Remote Control is described later in the Creating Modes chapter.) Related Topics FCC Statement Physical Operation o How to Charge the Remote Control o How to Check the Remote Control Battery Software Operation OPERATING FROM YOUR COMPUTER o How to Assign Modes to the Remote Control Buttons o How to Unpair the Remote Control Troubleshooting Tips Frequently Asked Questions (FAQ s) Home Monitoring and Control service provided by Verizon Online LLC 31

34 FCC Statement Home Monitoring and Control service provided by Verizon Online LLC 32

35 Physical Operation Item Description Buttons 1, 2, 3, 4 These buttons are used to store and activate Modes or programmed settings, which allow you to immediately start up home activity (events) that involve one or more devices in that Mode. For example, you can store a Mode in Button 1, so that when the button is pressed, your living room lamp turns on, the kitchen TV powers on, and your crock pot starts heating up dinner! You can store one Mode in each button. (How to create Modes and operate them through the Remote Control is described later in the Creating Modes chapter.) + Button This button is used to pair or add a new HMC Z-Wave device to your Home Monitoring and Control service. (You ll learn how to do this when you go through the online Setup Wizard.) Button This button is used to unpair or remove a Z-Wave device from your Home Monitoring and Control service.. (You ll learn how to do this when you go through the online Unpair Wizard.) Reset Buttons When these buttons are pressed together and held down for 10 seconds, the Remote Control can be reset to its original state. LEDs These lights indicate the status of your Remote Control. Charging LED (near the USB port of the Remote Control) A red light indicates that the Remote Control is charging. A blue light indicates that the Remote Control is fully charged. + Button LED When this button is pressed, a blue light blinks slowly to indicate that the Remote Control is ready to add a Z-Wave device to your HMC service. Button LED When this button is pressed, a red light blinks slowly to indicate that the Remote Control is ready to remove a Z-Wave device from your HMC service. Reset Button LEDs (red and blue) When these buttons are pressed and held Home Monitoring and Control service provided by Verizon Online LLC 33

36 together for 10 seconds, a red light blinks to indicate that the Remote Control is resetting. If reset of the Remote Control is successful, a steady blue light stays on for 2 seconds. For more hardware information, please refer to the manufacturer s installation instructions for this device. Distance Range for Optimal Use of Your Remote Control If activating a Mode from inside your home, you should be no more than 50 feet approximately from your Home Monitoring and Control service to ensure best results. If activating a Mode from outside your home, you should be no more than 200 feet approximately from your home. Distance, however, depends on your home s construction materials and layout, so it is possible you could achieve results from further away. How to Charge the Remote Control The Remote Control comes with a lithium battery. If it is not sufficiently charged, you will not be able to use the remote to pair with your other devices. To charge the Remote Control: 1. Close the cover on the front of the remote. 2. Connect one end of the USB cable (included in your product kit) to the slot on the bottom of the remote. 3. Connect the other end of the cable to the USB port on the back of your Gateway device (or laptop if you prefer). When charging, the LED on the bottom of the remote is red. 4. Allow 1-2 hours for the battery to charge. When sufficiently charged, the LED on the bottom of the remote turns blue. How to Check the Remote Control Battery 1. Slide the cover open on the front of the remote. 2. Press the Minus ( ) Device button. If the battery is sufficiently charged, the red LED will flash 25 times. If the battery is not sufficiently charged, the red LED will flash less than 20 times. Home Monitoring and Control service provided by Verizon Online LLC 34

37 Software Operation OPERATING FROM YOUR COMPUTER How to Assign Modes to the Remote Control Buttons A Mode is simply a command that tells a device or group of devices to perform specific tasks; for example, Turn on my bedroom lamp, set the thermostat, and power on my TV. When you set up a Mode and assign it to a Remote Control button, you can activate the Mode any time by pressing the button. This concept is similar to storing a phone number in your telephone to automatically dial the number whenever you want. How to set up Modes and assign them to buttons on your Remote Control is described in the topic, How to Assign Modes to the Remote Control Buttons, in the Creating Modes chapter. How to Unpair the Remote Control Unpairing the Remote Control from the Gateway device is only necessary when you want to remove it as one of the devices used with your Home Monitoring and Control service. To unpair the Remote Control: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Remote Control thumbnail: 4. From the Device Settings page, select Unpair Device: Home Monitoring and Control service provided by Verizon Online LLC 35

38 The Unpair Wizard displays: 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Remote Control, wait at least 10 seconds before unpairing any other device. Otherwise, unpairing of this device may not complete successfully. Home Monitoring and Control service provided by Verizon Online LLC 36

39 Troubleshooting Tips Problem Solution I cannot set up my Remote Control. 1. Press any button on the Remote Control to trigger activity on the LED lights. If there is no activity on the LEDs, recharge the battery. 2. When adding the Remote Control to your Home Control service, the Remote Control should be within 5 feet of the Gateway device. 3. The pairing process for any device, including the Remote Control, must be completed within 30 seconds. If you don t complete pairing within 30 seconds, please try again. Frequently Asked Questions (FAQ s) What are some tips for preparing the Remote Control? 1. Charge the Remote Control before pairing it with the Gateway device in the online Setup Wizard. 2. After activating the Gateway device, you'll pair it with the Remote Control. Then you can use the Remote Control in turn to pair most of your other devices. This will enable the devices to be used in your Home Monitoring and Control service, via your computer, compatible smartphone, ipod touch, and FiOS TV. 3. You have 30 seconds to pair your Remote Control with the Gateway device. If you take longer, you'll need to repeat the pairing process. How do I know if my Remote Control is paired with the Gateway device? The blue LED on the Remote Control will remain solid for 2 seconds to indicate a successful pairing. How do I pair my other devices with the Remote Control? See chapter, How to Add a New Device. How do I charge the Remote Control s battery? Plug the USB charger cable into the mini-usb port of the Remote Control. Plug the other end of the USB charger cable into the USB port of your computer or to the back of the Gateway device (whichever you prefer). Allow at least one hour for the battery to charge. How do I unpair a device from my HMC service using the Remote Control? For details, see topic, How to Unpair (the specific device) in the appropriate Device chapter. You should always use the online Unpair Wizard in the Home Control web application to remove any device from your service. Home Monitoring and Control service provided by Verizon Online LLC 37

40 PART ONE: HOME MONITORING DEVICES Indoor Light Module Door Lever Keypad Lock Deadbolt Keypad Lock Door / Window Sensor Indoor Camera Outdoor Camera Pan and Tilt Camera Home Monitoring and Control service provided by Verizon Online LLC 38

41 Home Monitoring and Control service provided by Verizon Online LLC 39

42 INDOOR LIGHT MODULE The Indoor Light Module gives you the capability to turn on / off any connected incandescent lights or lamps remotely. It does not work with other kinds of lighting such as fluorescent bulbs. This device has dimming capabilities to control room brightness to your lighting preference and / or to save energy. Related Topics FCC Statement Physical Operation Software Operation OPERATING FROM YOUR COMPUTER How to Turn the Indoor Light Module On / Off How to Control the Light Dimmer Setting Up Modes How to Unpair the Indoor Light Module Troubleshooting Tips Frequently Asked Questions (FAQ s) Home Monitoring and Control service provided by Verizon Online LLC 40

43 FCC Statement Home Monitoring and Control service provided by Verizon Online LLC 41

44 Physical Operation This information is an excerpt from the Schlage RP200 Light Module User Guide (included in your product kit). 1. Make sure the Indoor Light Module is paired first via the online Setup Wizard. 2. Plug the Indoor Light Module into any available 110 volt A/C power outlet. 3. Plug a lamp into the Z-Wave (two-prong) side of the light module. Important: If the lamp is plugged into the Pass-through side (three-prong) side of the Indoor Light Module, it cannot be controlled through your HMC software. There are two outlets on the light module. One of the outlets has only two prongs and is labeled with a Z-Wave sticker. A lamp (25 watts minimum and 300 watts maximum) can be controlled by the Home Monitoring and Control service if it is plugged into the Z-Wave side of the light module. Use only an incandescent light bulb in the lamp that is plugged into the light module. DO NOT use a CFL (compact fluorescent light bulb) or any other kind of electric device. The other outlet on the Indoor Light Module has three prongs and can be used simply as a pass-through outlet (1500 watts maximum). Again, it is not controlled by the HMC service, and the service is not affected when it is used. 4. Press the button on the Indoor Light Module to turn lights / lamps on or off, or to dim the brightness. Press and hold the button to dim at the desired brightness. Use the HMC software from your computer, compatible smartphone, ipod touch, or FiOS TV application to remotely control the lights / lamps connected to the Indoor Light Module. The pass-through outlet (1500 watts maximum) is not controlled by the HMC service, and the service is not affected when it is used. Home Monitoring and Control service provided by Verizon Online LLC 42

45 For more hardware information, please refer to the manufacturer s installation instructions for this device. Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) OPERATING FROM YOUR COMPUTER How to Turn the Indoor Light Module On / Off This procedure allows you to turn indoor lights / lamps on or off remotely in the Home Monitoring and Control software. 1. Make sure this device is plugged into a properly grounded power outlet and has already been activated (paired) through the Setup Wizard. 2. Go to the Home Control application on the MyVerizon web portal. 3. From the menu bar, select Home Control: The Dashboard displays at the bottom of the page with the Devices icon highlighted: Home Monitoring and Control service provided by Verizon Online LLC 43

46 If the Indoor Light Module is not shown, select the Left or Right arrow to scroll through the device list and select it. 4. If a message states, DEVICE OFFLINE, most likely the device is not plugged into an electrical outlet. Plug in the device, and after waiting about 5 minutes, the Indoor Light Module image (represented as a light bulb) should display. 5. Plug a lamp or light fixture into the Indoor Light Module socket and make sure its power switch is on. Make sure the light or lamp fixture (using an incandescent bulb) is properly connected to the two-prong side (Z-Wave) of the Indoor Light Module. (For details, refer to the manufacturer s installation instructions.) Important! Do not connect multiple lights to the Indoor Light Module using a power strip. For best results, use a single lamp or light fixture per Indoor Light module. 6. To turn the Indoor Light Module on, select the ON / OFF button. Indoor Light Module is OFF Indoor Light Module is ON You can now control your light remotely using the Home Monitoring and Control software. 7. To adjust the settings for this device, select Settings. 8. For more information, see Step 4 in How to Control the Light Dimmer. Device Thumbnail Description The thumbnail image for this device displays the following information (refer to figures above): On / Off Button Indicates the current status of the Indoor Light Module whether it is on or off. To control the switch, select the OFF button to turn ON. Select the ON button to turn off. Any light or lamp that is connected to this switch will be controlled by the On / Off setting. When selected, this link displays the Device Settings page. From this page you can edit the name of the device, control the light dimmer, and unpair this device. You ll learn all about these features as you browse this chapter. Home Monitoring and Control service provided by Verizon Online LLC 44

47 How to Control the Light Dimmer This procedure allows you to adjust the brightness setting of your lights / lamps using the Dimmer control in the Home Control web application. To control the Dimmer: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Indoor Light Module thumbnail: The Device Settings window displays: Light Dimmer control Home Monitoring and Control service provided by Verizon Online LLC 45

48 4. Select the Light Dimmer control with your left mouse button. While holding down the button, drag the control to the desired brightness. (Note: If you slide the control all the way down to 0% brightness (very dim), the light / lamp is still on. The bulb remains physically on until you select the OFF button to turn it off.) The physical light bulb does not adjust to the Dimmer setting you set in the software until after you select the Save Changes button. 5. To save the setting, select the Save Changes button. Or, to cancel without saving, select the Cancel Changes button: Setting Up Modes In addition to being controlled manually, the Indoor Light Module can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes feature and how to create one for this device, see the Creating Modes chapter in this manual. How to Unpair the Indoor Light Module Unpairing the Indoor Light Module from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Indoor Light Module: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Indoor Light Module thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 46

49 4. From the Device Settings page, select Unpair Device: Home Monitoring and Control service provided by Verizon Online LLC 47

50 The Unpair Wizard displays: 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Indoor Light Module, wait at least 10 seconds before unpairing any other device. Otherwise, unpairing of this device may not complete successfully. Home Monitoring and Control service provided by Verizon Online LLC 48

51 Troubleshooting Tips Problem Solution My lamp doesn t turn on or off when I try to control it through the Home Control application on the MyVerizon web portal. Make sure you have the lamp / light connected to the 2- way prong outlet (Z-Wave) on the Indoor Light Module. If you have connected it to the 3-way prong outlet (passthrough), it cannot be controlled by the HMC software. The Dimmer feature does not work. The Light Module works best with 25 or 30 watt incandescent light bulbs (not fluorescent bulbs). If the bulb s wattage is less, the Dimmer feature may not work at all. Frequently Asked Questions (FAQ s) When setting up my Indoor Light Module, how can I make sure it functions optimally? Verify that the Indoor Light Module is plugged into a working AC power outlet and its power light is on. When adding the Indoor Light Module to your Home Monitoring and Control service, the Remote Control or Gateway device should be within 5 feet of the Indoor Light Module when pairing. Select the Indoor Light Module button to start the pairing process in the Setup Wizard. The pairing process must be completed within 30 seconds. If you take longer, you must repeat the pairing process. Before pairing the Indoor Light Module with the Gateway device and / or Remote Control, make sure the Indoor Light Module is plugged into a working AC power outlet and the power light is solid green. Home Monitoring and Control service provided by Verizon Online LLC 49

52 Home Monitoring and Control service provided by Verizon Online LLC 50

53 DOOR LEVER KEYPAD LOCK The Door Lever Keypad Lock allows you to remotely control entrance into your home. You can control your door locks from your computer, compatible smartphone, ipod touch, or FiOS TV. This device gives you the ability to not only unlock doors, but to remotely change User Codes and to receive Notifications whenever the door is opened or closed. One convenient feature is that this device comes with a Lock button and an Unlock button located on the side mounted to the inside of your door. When the Unlock button is pressed, the door remains unlocked indefinitely, until you either manually press the Lock button OR lock the device through your Home Control software. Schlage LED button / light Keypad on outside of door is used to enter programming codes during door lock setup, and also to set up User Codes that Users will press to unlock the door. Lock and Unlock buttons on indoor side of lock Pull down the lever to unlock the door. Related Topics FCC Statement Physical Operation o How to Physically Lock / Unlock the Door o How to Change the User Codes Manually from the Door Lock Software Operation OPERATING FROM YOUR COMPUTER o How to Unlock / Lock the Door Lever Keypad Lock Remotely o How to Set Up a User Code o How to Change a User Code o Setting Up Modes o How to Set Up Notifications for this Device o How to Unpair the Door Lever Keypad Lock Troubleshooting Tips Frequently Asked Questions (FAQ s) Home Monitoring and Control service provided by Verizon Online LLC 51

54 FCC Statement Home Monitoring and Control service provided by Verizon Online LLC 52

55 Physical Operation How to Physically Lock / Unlock the Door Normally, your door lock remains in a locked state unless the Unlock button is pressed to keep it in an unlocked state. To physically UNLOCK the door from the OUTSIDE: 1. Enter your 4-digit User Code. 2. When the Schlage button starts flashing green, pull down the door lever and open the door. 3. After 5 seconds, the door lock returns to the locked state. Or if you don t know the User Code: 1. Insert the door key into the keyhole and turn clockwise to unlock the door. You cannot physically LOCK the door from the OUTSIDE only from the INSIDE by pressing the Lock button. (However, the door lock can still be controlled remotely from your HMC software.) To physically UNLOCK the door from the INSIDE: 1. Press the Unlock button. A green light displays briefly and the door remains in an unlocked state. To physically LOCK the door from the INSIDE: 1. Press the Lock button. A red light displays briefly and the door remains in a locked state. How to Change the User Codes Manually from the Door Lock During normal operation, the Door Lever Keypad Lock is managed through the Home Control application on the MyVerizon web portal. If Internet access is temporarily lost, changes to the keypad lock can be entered manually from the lock s keypad. When Internet access is restored, the lock will automatically update the Home Control application with any changes. For more information, please refer to the Schlage Link Wireless Locks User Guide ( Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) Home Monitoring and Control service provided by Verizon Online LLC 53

56 From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) OPERATING FROM YOUR COMPUTER How to Unlock / Lock the Door Lever Keypad Lock Remotely By design, the Door Lever Keypad Lock remains in a Locked state (unless you have physically pressed the Unlock button on the indoor side of the lock to keep it unlocked). When you select the Unlock Now button through the Home Control web software, the door lock will unlock for about 5 seconds, allowing someone enough time to open the door. 1. Make sure this device is paired first through the Setup Wizard before using. 2. Go to the Home Control application on the MyVerizon web portal. 3. From the menu bar, select Home Control: The Dashboard displays at the bottom of the page with the Devices icon highlighted. 4. Select the Right or Left arrow to scroll to the Door Lever Keypad Lock. 5. To unlock the Door Lever Keypad Lock, select the Unlock Now button on your screen (see figure on left below). Home Monitoring and Control service provided by Verizon Online LLC 54

57 A green light starts flashing on the physical keypad lock to indicate that the device is ready to be unlocked. After someone has physically turned the door lever to open the door, the status on your screen changes from Locked to Unlocked as shown: Status of lock Command button (Unlock Now / Lock Now) Battery Life indicator Settings link After unlocking the Door Lever Keypad Lock, anyone needing to enter will have about 5 seconds to do so by pulling down on the physical door lever and opening the door. Afterwards, the keypad lock will return to a locked state and you must select the Unlock Now button again to enable the door to be reopened. If a family member or trusted guest is assigned a User Code, they can let themselves in without your unlocking the keypad lock. They simply enter the User Code, turn the lock and open the door (or use the physical door key). If the User Code is used to unlock a door, the door will automatically lock again in approximately 5 seconds after the code is entered. Device Thumbnail Description The thumbnail image for this device displays the following information (refer to figures above): Indicates whether the door lock is currently locked or unlocked. Home Monitoring and Control service provided by Verizon Online LLC 55

58 Select the button that is displayed to unlock the door immediately or to lock the door immediately. Battery Life indicator Indicates how much battery life is left in the battery that powers your door lock. (For information on how to replace a dead battery, please refer to the manufacturer s instructions. When selected, this link displays the Device Settings page. From this page you can edit the name of the device, set up User Codes, Notifications, and unpair this device. You ll learn all about these features as you browse this chapter. How to Set Up a User Code A User Code or PIN is a private security number that you can assign to the Door Lever Keypad Lock. This allows a family member or trusted guest to unlock the door independently, without requesting permission for the door to be unlocked. You can assign User Codes for up to 5 users with each door lock you have installed. To set up a User Code: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select Door Lever Keypad Lock thumbnail: 4. At the Device Settings window, with the Device Settings tab selected: Home Monitoring and Control service provided by Verizon Online LLC 56

59 a. Select Edit next to the User who has not already been assigned a code: 5. In the Code field, enter a 4-digit number that is easy for you to remember: 6. When finished, select Save. Home Monitoring and Control service provided by Verizon Online LLC 57

60 How to Change a User Code Changing a User Code is similar to setting up a new User Code. To change a User Code: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Door Lever Keypad Lock thumbnail: 4. At the Device Settings window, with the Device Settings tab selected: a. Select Edit next to the User whose User Code you would like to change: Home Monitoring and Control service provided by Verizon Online LLC 58

61 5. In the Code field, enter a new 4-digit number: 6. When finished, select Save. Setting Up Modes In addition to being controlled manually, the Door Lever Keypad Lock can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes feature and how to create one for this device, see the Creating Modes chapter in this manual. Home Monitoring and Control service provided by Verizon Online LLC 59

62 How to Set Up Notifications for this Device Notifications are messages or alerts that are sent to you immediately whenever an event (activity) takes place involving this device. You can set up your service to receive Notifications by and / or SMS text messages to any smartphone or cell phone (if SMS texting is available through your phone service). SMS text message charges may apply from your phone service provider. If Notifications are set up for either or SMS text, they can also be viewed through your Notifications list and Activity Log from your computer, compatible smartphone, and FiOS TV (with a paid Verizon FiOS TV subscription). How to view Notifications is described in the Notifications chapter. (The Activity Log records all device and Mode activity, regardless whether Notifications are set up for the device. For more information, see the Activity Log chapter in Part 3, Additional Information.) When setting up Notifications for your devices use discretion. If you choose too many devices or set up too many Notifications, you could receive a very large volume of messages in your and / or SMS account. Also, check with your mobile phone service provider as text message charges may apply. To set up Notifications: 1. Make sure this device has been activated (paired) through the Setup Wizard. 2. Go to the Home Control application on the MyVerizon web portal. 3. From the menu bar, select Device Settings: The My Devices page displays. 4. Select the Door Lever Keypad Lock thumbnail: 5. At the Device Settings window, select NOTIFICATIONS: Home Monitoring and Control service provided by Verizon Online LLC 60

63 The Device Settings window displays the Notifications setup information: notifications are indicated by the symbol next to the message. SMS notifications are indicated by the symbol next to the message. Home Monitoring and Control service provided by Verizon Online LLC 61

64 Notifications for the Door Lever Keypad can also be accessed from the Notifications Log in your Home Control FiOS TV application. To enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. 6. To receive Notifications for this device when the battery is low: a. Check ( ) the Battery Low checkbox for each desired source ( or SMS) from which you want to be notified. 7. To receive Notifications for this device when a door is locked: a. Check ( ) the Door Locked checkbox for each desired source ( or SMS) from which you want to be notified. 8. To receive Notifications for this device when a door is unlocked: a. Check ( ) the Door Unlocked checkbox for each desired source ( or SMS) from which you want to be notified. 9. To receive Notifications for this device when it is offline (that is, it is not working for any reason): a. Check ( ) the Offline checkbox for each desired source ( or SMS) from which you want to be notified. 10. To receive Notifications for this device when it is online (that is, the device is activated and working): a. Check ( ) the Online checkbox for each desired source ( or SMS) from which you want to be notified. 11. To receive Notifications for this device when the User Code has been accessed by someone attempting to unlock the door: a. Check ( ) the PIN Accessed checkbox for each desired source ( or SMS) from which you want to be notified. (Note: PIN refers to the User Code.) 12. To receive Notifications for this device when the User Code has changed: b. Check ( ) the PIN Changed checkbox for each desired source ( or SMS) from which you want to be notified. (Note: PIN refers to the User Code.) 13. To save your settings, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: For information on how to view messages from the Notifications page, see the Notifications chapter. For information on how to view messages from the Activity Log, see the Activity Log chapter. Home Monitoring and Control service provided by Verizon Online LLC 62

65 How to Unpair the Door Lever Keypad Lock Unpairing the Door Lever keypad Lock from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Door Lever Keypad Lock: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Door Lever Keypad Lock thumbnail: 4. From the Device Settings page, select Unpair Device: Home Monitoring and Control service provided by Verizon Online LLC 63

66 The Unpair Wizard displays: 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Door Lever Keypad Lock, wait at least 10 seconds before unpairing any other device. Otherwise, unpairing of this device may not complete successfully. Home Monitoring and Control service provided by Verizon Online LLC 64

67 Troubleshooting Tips Problem I cannot connect my Door Lock to my Home Control service. Solution Make sure the Gateway device is within 5 feet from the door lock while performing connection steps. Make sure the lock connectors are snapped together before you attempt to pair or connect the door locks. If the pairing process between the door lock and the Gateway device is not done within 30 seconds, try pairing again. A blinking green light indicates successful pairing; a red blinking light indicates that pairing was not successful. I need help unlocking my door. After you select the Unlock Now button to unlock the door OR after the door lock User Code is manually entered, when the batteries have sufficient charge, a green LED light on the door lock will blink for 5 seconds, allowing access to your home before the door automatically locks again. Make sure the (4) AA-size batteries are inserted correctly in the door lock and fully charged. Lock Operation changes when the battery is low or dead. If the (4) AA batteries are LOW, you will first see a short series of red LED flashes followed by a short series of green LED flashes before the door locks again after 5 seconds. If the (4) AA batteries are DEAD, you will see a red LED light flashing for 5 seconds and the lock will not open. After pairing my door lock, how long should I wait before attempting to use my door lock (that is, lock and unlock)? You should always wait for a service confirmation message telling you that pairing is successful. Then allow at least 3 minutes after successfully pairing before using your door lock. If you are experiencing software problems with your door lock, see the FAQ section below for a detailed solution. Home Monitoring and Control service provided by Verizon Online LLC 65

68 Frequently Asked Questions (FAQ s) What should I do before setting up my Door Lever Keypad Lock? Before setting up your door lock, make sure you have the following equipment: door lever cover with keypad, key, latch, strike, latch / strike screws (4), baseplate, cover, cover screws (2), lever, AA batteries (4), pin wrench, alternate faceplate, and Phillips screwdriver (not included in the product kit). (See the manufacturer s installation instructions.) Should I pair my Door Lever Keypad Lock with the Remote Control or the Gateway device? Always use the Gateway device, not the Remote Control. What should I know about the programming code for the Door Lever Keypad Lock? Write down your programming code before going through the Setup Wizard. You will need this code when pairing your door lock with the Gateway device. After pairing my door lock, I immediately started using the lock to lock and unlock my door. But then I noticed that the HMC software shows my door is Unlocked when it is really locked, and vice versa. Sounds like your pairing was not successful. After pairing your door lock, you should always wait for a service confirmation message telling you that pairing is successful. Then allow at least 3 minutes after successfully pairing before using your door lock. To fix the pairing problem, unpair your door lock and then re-pair. For information on how to unpair the Door Lever Keypad Lock, see How to Unpair the Door Lever Keypad Lock. For information on how to pair the Door Lever Keypad Lock, see How to Add a New Device. Home Monitoring and Control service provided by Verizon Online LLC 66

69 DEADBOLT KEYPAD LOCK The Deadbolt Keypad Lock allows you to remotely control entrance into your home. You can control your door locks from your computer, compatible smartphone, ipod touch, or FiOS TV. This device gives you the ability to not only unlock doors, but to remotely change User Codes and to receive Notifications whenever the door is opened or closed. Note: If you physically unlock this device, you can lock it again remotely through your software. When the lock is remotely activated, the party standing by the door has 5 seconds to lock it by physically from either the inside or outside. After the door is physically locked, it can be unlocked and locked again remotely through the software. Schlage LED button / light Keypad on outside of door is used to enter programming codes during door lock setup, and also to set up User Codes that Users will press to unlock the door. From indoor side of lock, turn the knob counterclockwise to lock. Turn the knob clockwise to unlock. Related Topics FCC Statement Physical Operation o How to Physically Lock / Unlock the Door o How to Change the User Codes Manually from the Door Lock Software Operation OPERATING FROM YOUR COMPUTER o How to Unlock / Lock the Deadbolt Keypad Lock Remotely o How to Set Up a User Code o How to Change a User Code o Setting Up Modes o How to Set Up Notifications for this Device o How to Unpair the Deadbolt Keypad Lock Troubleshooting Tips Frequently Asked Questions (FAQ s) Home Monitoring and Control service provided by Verizon Online LLC 67

70 FCC Statement Home Monitoring and Control service provided by Verizon Online LLC 68

71 Physical Operation How to Physically Lock / Unlock the Door Normally, your door lock remains in a locked state unless you physically turn the knob to place it in an unlocked state. To physically UNLOCK the door from the OUTSIDE: 1. Enter your 4-digit User Code. 2. When the Schlage button starts flashing green, you will have 5 seconds to turn the knob counterclockwise and open the door. The door lock remains in an unlocked state. Or if you don t know the User Code: 1. Insert the door key into the keyhole and turn counterclockwise to unlock the door. To physically LOCK the door from the OUTSIDE: 1. Press the Schlage button located above the row of number buttons. 2. When the Schlage light starts flashing green, you will have 5 seconds to turn the knob clockwise. The door lock remains in a locked state. Or if the Schlage button does not work: 1. Insert the door key into the keyhole and turn clockwise to lock the door. To physically UNLOCK the door from the INSIDE: 1. Turn the knob clockwise. The door lock remains in an unlocked state and cannot be controlled through your HMC software. To physically LOCK the door from the INSIDE: 1. Turn the knob counterclockwise. The door lock remains in a locked state. How to Change the User Codes Manually from the Door Lock During normal operation, the Deadbolt Keypad Lock is managed through the My Verizon Home Control web application. If Internet access is temporarily lost, changes to the keypad lock can be entered manually from the lock s keypad. When Internet access is restored, the lock will automatically update the Home Control web application with any changes. For more information, please refer to the Schlage Link Wireless Locks User Guide ( Home Monitoring and Control service provided by Verizon Online LLC 69

72 Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) OPERATING FROM YOUR COMPUTER How to Unlock / Lock the Deadbolt Keypad Lock Remotely By design, the Deadbolt Keypad Lock remains in a Locked state (unless you have physically turned the knob on the inside of the door counterclockwise to keep it unlocked). When you select the Unlock Now button through the Home Control software, the door lock will unlock for about 5 seconds, allowing someone enough time to open the door. (Note: If the lock is in an Unlocked state, when you activate the Lock Now button through the software, the party standing by the door will have 5 seconds to re-lock it from either the inside or outside.) 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: The Dashboard displays at the bottom of the page with the Devices icon highlighted. 3. Select the Right or Left arrow to scroll to the Deadbolt Keypad Lock. Home Monitoring and Control service provided by Verizon Online LLC 70

73 4. To activate the Deadbolt Keypad Lock, select the Unlock Now button on your screen. A green light starts flashing on the physical keypad lock to indicate that the device is active. The status on your screen changes from Locked to Unlocked : Status of lock Command button (Unlock Now / Lock Now) Battery Life indicator Settings link After unlocking the Deadbolt Keypad Lock, anyone needing to enter will have about 5 seconds to do so by turning the lock and opening the door. Afterwards, the keypad lock will return to a locked state and you must select the Unlock Now button again to enable the door to be reopened. If a family member or trusted guest is assigned a User Code, they can let themselves in without your unlocking the keypad lock. They simply enter the User Code, turn the lock and open the door (or use the physical door key). If the User Code is used to unlock a door, the door will automatically lock again in approximately 5 seconds after the code is entered. Home Monitoring and Control service provided by Verizon Online LLC 71

74 Device Thumbnail Description The thumbnail image for this device displays the following information (refer to figures above): Indicates whether the door lock is currently locked or unlocked. Select the button that is displayed to unlock the door immediately or to lock the door immediately. Battery Life indicator Indicates how much battery life is left in the battery that powers your door lock. Indicates how much battery life is left in the battery that powers your door lock. (For information on how to replace a dead battery, please refer to the manufacturer s instructions. When selected, this link displays the Device Settings page. From this page you can edit the name of the device, set up User Codes, Notifications, and unpair this device. You ll learn all about these features as you browse this chapter. How to Set Up a User Code A User Code or PIN is a private security number that you can assign to a door keypad lock. This allows a family member or trusted guest to unlock the door independently, without requesting permission for the door to be unlocked. You can assign User Codes for up to 5 users with each door lock you have installed. To set up a User Code: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Deadbolt Keypad Lock thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 72

75 Home Monitoring and Control service provided by Verizon Online LLC 73

76 4. At the Device Settings window, select Edit next to the User who has not already been assigned a code: 5. In the Code field, enter a 4-digit number that is easy for you to remember: 6. When finished, select Save. How to Change a User Code Changing a User Code is similar to setting up a new User Code. To change a User Code: 1. Go to the Home Control application on the MyVerizon web portal. Home Monitoring and Control service provided by Verizon Online LLC 74

77 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Deadbolt Keypad Lock thumbnail: 4. At the Device Settings window, select Edit next to the User whose User Code you would like to change: Home Monitoring and Control service provided by Verizon Online LLC 75

78 5. In the Code field, enter a new 4-digit number: 6. When finished, select Save. Setting Up Modes In addition to being controlled manually, the Deadbolt Keypad Lock can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes feature and how to create one for this device, see the Creating Modes chapter in this manual. How to Set Up Notifications for this Device Notifications are messages or alerts that are sent to you immediately whenever an event (activity) takes place involving this device. You can set up your service to receive Notifications by and / or SMS text messages to any smartphone or cell phone (if SMS texting is available through your phone service). SMS text message charges may apply from your phone service provider. If Notifications are set up for either or SMS text, they can also be viewed through your Notifications list and Activity Log from your computer, compatible smartphone, and FiOS TV (with a paid Verizon FiOS TV subscription). How to view Notifications is described in the Notifications chapter. (The Activity Log records all device and Mode activity, regardless whether Notifications are set up for the device. For more information, see the Activity Log chapter in Part 3, Additional Information.) When setting up Notifications for your devices use discretion. If you choose too many devices or set up too many Notifications, you could receive a very large volume of messages in your and / or SMS account. Also, check with your mobile phone service provider as text message charges may apply. Home Monitoring and Control service provided by Verizon Online LLC 76

79 To set up Notifications: 1. Make sure this device has been activated (paired) through the Setup Wizard. 2. Go to the Home Control application on the MyVerizon web portal. 3. From the menu bar, select Device Settings: The My Devices page displays. 4. Select the Deadbolt Keypad Lock thumbnail: 5. At the Device Settings window, select NOTIFICATIONS: Home Monitoring and Control service provided by Verizon Online LLC 77

80 The Device Settings window displays the Notifications setup information: notifications are indicated by the symbol next to the message. SMS notifications are indicated by the symbol next to the message. Notifications for the Deadbolt Keypad Lock can also be accessed from the Notifications Log in your Home Control FiOS TV application. To enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. 6. To receive Notifications for this device when the battery is low: a. Check ( ) the Battery Low checkbox for each desired source ( or SMS) from which you want to be notified. 7. To receive Notifications for this device when a door is locked: a. Check ( ) the Door Locked checkbox for each desired source ( or SMS) from which you want to be notified. 8. To receive Notifications for this device when a door is unlocked: Home Monitoring and Control service provided by Verizon Online LLC 78

81 a. Check ( ) the Door Unlocked checkbox for each desired source ( or SMS) from which you want to be notified. 9. To receive Notifications for this device when it is offline (that is, it is not working for any reason): a. Check ( ) the Offline checkbox for each desired source ( or SMS) from which you want to be notified. 10. To receive Notifications for this device when it is online (that is, the device is activated and working): a. Check ( ) the Online checkbox for each desired source ( or SMS) from which you want to be notified. 11. To receive Notifications for this device when the User Code has been accessed by someone attempting to unlock the door: c. Check ( ) the PIN Accessed checkbox for each desired source ( or SMS) from which you want to be notified. (Note: PIN refers to the User Code.) 12. To receive Notifications for this device when the User Code has changed: a. Check ( ) the PIN Changed checkbox for each desired source ( or SMS) from which you want to be notified. (Note: PIN refers to the User Code.) 13. To save your settings, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: After saving the changes, the service returns to the My Devices page. For information on how to view messages from the Notifications page, see the Notifications chapter. For information on how to view messages from the Activity Log, see the Activity Log chapter. How to Unpair the Deadbolt Keypad Lock Unpairing the Deadbolt Keypad Lock from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Deadbolt Keypad Lock: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. Home Monitoring and Control service provided by Verizon Online LLC 79

82 3. Select the Deadbolt Keypad Lock thumbnail: 4. From the Device Settings page, select Unpair Device: The Unpair Wizard displays: Home Monitoring and Control service provided by Verizon Online LLC 80

83 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Deadbolt Keypad Lock, wait at least 10 seconds before unpairing any other device. Home Monitoring and Control service provided by Verizon Online LLC 81

84 Troubleshooting Tips Problem I cannot connect my Door Lock to my Home Control service. Solution Make sure the Gateway device is within 5 feet from the door lock while performing connection steps. Make sure the lock connectors are snapped together before you attempt to pair or connect the door locks. If the pairing process between the door lock and the Gateway device is not done within 30 seconds, try pairing again. A blinking green light indicates successful pairing; a red blinking light indicates that pairing was not successful. I need help unlocking my door. After you select the Unlock Now button to unlock the door OR after the door lock User Code is manually entered, when the batteries have sufficient charge, a green LED light on the door lock will blink for 5 seconds, allowing access to your home before the door automatically locks again. Make sure the batteries, 9V and (3) AA-size batteries, are inserted correctly in the door lock and fully charged. Lock Operation changes when the battery is low or dead. If the 9V battery is LOW, you will first see a short series of red LED flashes followed by a short series of green LED flashes before the door locks again after 5 seconds. If the (3) AA batteries are LOW, you will first see a short series of green LED flashes followed by a short series of amber LED flashes before the door locks again after 5 seconds. If the 9v battery is DEAD, you will see a red LED light flashing for 5 seconds and the lock will not open. If the (3) AA batteries are DEAD, you will first see a short series of green LED flashes followed by a short series of amber LED flashes before the door locks again after 5 seconds. After pairing my door lock, how long should I wait before attempting to use my door lock (that is, lock and unlock)? You should always wait for a service confirmation message telling you that pairing is successful. Then allow at least 3 minutes after successfully pairing before using your door lock. If you are experiencing software problems with your door lock, see the FAQ section below for a detailed solution. Home Monitoring and Control service provided by Verizon Online LLC 82

85 Frequently Asked Questions (FAQ s) What should I do before setting up my Deadbolt Keypad Lock? Before setting up your door lock, make sure you have the following equipment: deadbolt cover with keypad, key, deadbolt, latch / strike screws (4), strike, reinforcement screws (2), reinforcement plate, baseplate, baseplate screws (2), cover, bottom cover screw, top cover screw, AAA batteries (3), one 9V battery, alternate faceplate, and Phillips screwdriver (not included in the product kit). (See the manufacturer s installation instructions.) Should I pair my Deadbolt Keypad Lock to the Remote Control or the Gateway device? Always use the Gateway device, not the Remote Control. What should I know about the programming code for the Deadbolt Keypad Lock? Write down your programming code before going through the Setup Wizard. You will need this code when pairing your door lock with the Gateway device. After pairing my door lock, I immediately started using the lock to lock and unlock my door. But then I noticed that the HMC software shows my door is Unlocked when it is really locked, and vice versa. Sounds like your pairing was not successful. After pairing your door lock, you should always wait for a service confirmation message telling you that pairing is successful. Then allow at least 3 minutes after successfully pairing before using your door lock. To fix the pairing problem, unpair your door lock and then re-pair. For information on how to unpair the Deadbolt Keypad Lock, see How to Unpair the Deadbolt Keypad Lock. For information on how to pair the Deadbolt Keypad Lock, see How to Add a New Device. Home Monitoring and Control service provided by Verizon Online LLC 83

86 DOOR / WINDOW SENSOR The Door / Window Sensor is an easy-to-install, battery-powered, Z-Wave magnetic contact sensor. It is a device that can detect change or triggered activity in your home, such as when a window or door opens You can program the Home Monitoring and Control service to send you an alert, for example, when a sensor is tripped by a door opening. And if a camera is installed nearby, you can monitor and record the event on video. This product uses radio signals to wirelessly communicate data between itself and other devices. Radio communication is inherently not always 100% reliable. This device and the HMC service are not designed or intended to be used as a security system for protection of life or property. For more hardware information, please refer to the manufacturer s installation instructions for this device. Related Topics Software Operation OPERATING FROM YOUR COMPUTER o How to View the Status of a Door / Window Sensor o Setting Up Modes o How to Set Up Notifications for this Device o How to Unpair the Door / Window Sensor Troubleshooting Tips Frequently Asked Questions (FAQ s) Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) Home Monitoring and Control service provided by Verizon Online LLC 84

87 OPERATING FROM YOUR COMPUTER How to View the Status of a Door / Window Sensor 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: The Dashboard displays at the bottom of the page with the Devices icon highlighted. 3. Select the Right or Left arrow to scroll to the Door / Window Sensor: After the Door / Window Sensor is installed and paired (activated), its status is initially CLOSED. The status changes to OPEN when the door or window being monitored is opened. This is caused when the two sensor pieces are separated from each other. When the door or window is closed, the sensor status changes to CLOSED (and the two sensor pieces are together again). Note: If the Door / Window Sensor is offline (that is, not plugged in), you will not see a change in its state or receive a Notification that it is offline. Home Monitoring and Control service provided by Verizon Online LLC 85

88 Device Thumbnail Description The thumbnail image for this device displays the following information (refer to figure above): Indicates the current status of the Door / Window Sensor device whether it is Open or Closed. This is view-only information to let you know if the door or window connected to this device has been opened or closed. When selected, this link displays the Device Settings page. From this page you can edit the device name, set up or modify Notifications settings, and unpair the device. You ll learn all about these features as you browse this chapter. Setting Up Modes In addition to being controlled manually, the Door / Window Sensor can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes feature and how to create one for this device, see the Creating Modes chapter in this manual. How to Set Up Notifications for this Device Notifications are messages or alerts that are sent to you immediately whenever an event (activity) takes place involving this device. You can set up your service to receive Notifications by and / or SMS text messages to any smartphone or cell phone (if SMS texting is available through your phone service). SMS text message charges may apply from your phone service provider. If Notifications are set up for either or SMS text, they can also be viewed through your Notifications list and Activity Log from your computer, compatible smartphone, and FiOS TV (with a paid Verizon FiOS TV subscription). How to view Notifications is described in the Notifications chapter. (The Activity Log records all device and Mode activity, regardless whether Notifications are set up for the device. For more information, see the Activity Log chapter in Part 3, Additional Information.) When setting up Notifications for your devices use discretion. if you choose too many devices or set up too many Notifications, you could receive a very large volume of messages in your and / or SMS account. Also, check with your mobile phone service provider as text message charges may apply. To set up Notifications: 1. Make sure this device has been activated (paired) through the Setup Wizard. 2. Go to the Home Control application on the MyVerizon web portal. 3. From the menu bar, select Device Settings: Home Monitoring and Control service provided by Verizon Online LLC 86

89 The My Devices page displays. 4. Select the Door / Window Sensor thumbnail: The Device Settings window displays: notifications are indicated by the symbol next to the message. SMS notifications are indicated by the symbol next to the message. Home Monitoring and Control service provided by Verizon Online LLC 87

90 Notifications for the Door / Window Sensor can also be accessed from the Notifications Log in your Home Control FiOS TV application. To enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. 5. To receive Notifications for this device when the Window / Door Sensor is CLOSED: a. Check ( ) the Window / Door Close checkbox for each desired source ( or SMS) from which you want to be notified. 6. To receive Notifications for this device when the Window / Door Sensor is OPEN: a. Check ( ) the Window / Door Open checkbox for each desired source ( or SMS) from which you want to be notified. 7. To save your settings, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: After saving the changes, the service returns to the My Devices page. For information on how to view messages from the Notifications page, see the Notifications chapter. For information on how to view messages from the Activity Log, see the Activity Log chapter. How to Unpair the Door / Window Sensor Unpairing the Door / Window Sensor from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Door / Window Sensor: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Door / Window Sensor thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 88

91 4. From the Device Settings page, select Unpair Device: The Unpair Wizard displays: Home Monitoring and Control service provided by Verizon Online LLC 89

92 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Door / Window Sensor, wait at least 10 seconds before unpairing any other device. Home Monitoring and Control service provided by Verizon Online LLC 90

93 Troubleshooting Tips This section will help you solve potential problems with installation and operation of the device. Problem Solution Unable to connect the Door / Window Sensor to the Home Monitoring and Control service. Check the batteries and make sure the Door / Window Sensor has power. Make sure the Door / Window Sensor is within range of your Gateway device, which is approximately 100 feet. Follow the Setup Wizard steps again to add the Door / Window Sensor to the HMC service. (For instructions, see How to Add a New Device, in Part 3, Additional Information. Frequently Asked Questions (FAQ s) How do I install the batteries? How do I know the Door / Window Sensor is working after installing the batteries? Remove the back-mount plate from the main Door / Window Sensor by pressing the white side button and separating the back-mount plate from the main unit. This allows access to the battery inside. You can determine if the Door / Window Sensor is working and has sufficient power by pressing the Tamper switch. If working properly, the LED will shine through the front of the enclosure. There are no visible LEDs on my Door / Window Sensor. Where are they? The LED is hidden within the front of the Door / Window Sensor s enclosure. When the battery is installed and the Tamper switch is pressed, the LED will shine through the front of the enclosure. Is there a distance limitation? If so, how do I fix that or improve the overall reception? The maximum distance is approximately 100 feet indoors from the Gateway device. However, walls, construction materials, and other objects that the radio inside the Door / Window Sensor must pass through or pass near to reach other Z-Wave nodes may reduce the effective communication range. Only the following Z-Wave devices can act as routing or repeated nodes : Gateway device, Indoor Light Module, Appliance Switch, and Smart Thermostat. How do I know when I must replace the battery? If the LED comes on after pressing the Tamper switch on the back, the battery still holds enough charge to allow the Door / Window Sensor to operate. Home Monitoring and Control service provided by Verizon Online LLC 91

94 INDOOR CAMERA The Indoor Camera is an easy-to-install, AC-powered wireless IP camera with motion sensing capabilities. The camera allows you to view live streaming video or capture and view recorded scenes of triggered indoor events (such as motion detection when a door opens). The camera works in daylight only to monitor or record an identified area. Live camera video can be viewed from your computer, compatible smartphone, ipod touch, and FiOS TV. Camera recordings can only be viewed from your computer not from the compatible smartphone, ipod touch, and FiOS TV. All recorded video is accessed through the HMC application in the web portal (based on capacity limits), where you can watch it any time you want. HMC makes available up to 2 GB of video storage for recordings. (How to enable the camera to record is described in this chapter.) For hardware information, please refer to the manufacturer s installation instructions for this device. Related Topics FCC Statement Physical Operation o How to Turn the Privacy Feature On / Off Software Operation OPERATING FROM YOUR COMPUTER o How to View Live Camera Video o How to Adjust Your Camera s Quality Settings o How to Set Up a Motion Detection Area o How to Enable Your Camera to Record o How to View Camera Video Recordings o How to Set Up Notifications for this Device o Setting Up Modes o How to Set Up a Wireless Service Connection for Your Camera o How to Switch Your Camera Back to a Wired Ethernet Connection o How to Unpair the Indoor Camera Troubleshooting Tips Home Monitoring and Control service provided by Verizon Online LLC 92

95 Frequently Asked Questions (FAQ s) FCC Statement Home Monitoring and Control service provided by Verizon Online LLC 93

96 Physical Operation How to Turn the Privacy Feature On / Off The Privacy button on your Indoor Camera is used to turn OFF live video streaming and camera recording, but leaves the Camera physically on. Its purpose is to offer you the privacy of your home without being monitored or recorded by the Camera. When the Privacy button is ON, this setting cannot be controlled or changed through the Home Control web application or the smartphone app. To turn off the Privacy feature, you must physically press the Privacy button on the camera again. To enable the Privacy feature: 1. Press the Privacy button located on the front of the Camera: Privacy button Camera streaming and recording capabilities are stopped. A green light displays to indicate that the Privacy feature is ON. 2. To restore video streaming and recording: a. Press the Privacy button again. The Privacy feature is turned off, and video streaming / recording is enabled. Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) Home Monitoring and Control service provided by Verizon Online LLC 94

97 From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) OPERATING FROM YOUR COMPUTER How to View Live Camera Video 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: 3. Select the Cameras icon from the Dashboard: Depending on which camera(s) you have set up, the service displays: Tip: If you have more than one camera set up and displaying in HMC, select the Right or Left arrow key to scroll to the Indoor Camera: Home Monitoring and Control service provided by Verizon Online LLC 95

98 If you do not see the Indoor Camera live video, but instead receive a message that says: Unable to load image. Please try again later, it could be that your camera s Privacy button is on (its green LED button is lit). If so, press the physical Privacy button on your camera to turn off (the LED goes out). Device Thumbnail Description The thumbnail image for this device displays the following information (refer to figure above): Indicates the current status of your Camera as active ; that is, the camera is currently monitoring the area inside your home as shown in the picture. If the Camera is not active, you will see a blank box instead, with the message Device Offline. Offline status occurs when the Camera has lost power (not connected to a wall outlet or power supply) or your service connection is lost. When you select this field, the drop-down menu lets you select the video motion quality of your Camera video Snapshot or Live Streaming. You ll learn how to adjust Camera settings in this chapter. When selected, this link displays the Device Settings page. From this page you can edit the device name, adjust the video quality, set up a motion detection area for your Camera, set up or modify Notifications settings, set up your Camera for wireless operation or back to Ethernet (wired connection), and unpair the device. You ll learn all about these features as you browse this chapter. Home Monitoring and Control service provided by Verizon Online LLC 96

99 Selecting the Motion Quality To select the desired quality for viewing the camera feed: 1. In the Quality field, select the small arrow to display the drop-down menu: a. Select Live Streaming to display movie-like quality of the live video capture area. (See Important Points below.) b. Select Snapshot to display slower still-frame motion of the video capture area. c. (Optional) Adjust additional Camera settings, select Settings: i When you select Settings, the Device Settings page displays. For more information, continue with Step 4 in How to Adjust Your Camera s Quality Settings. IMPORTANT POINTS To monitor or record with the Indoor Camera, you must have adequate room lighting. This camera does not work in the dark. If your camera is being viewed from a mobile device or another computer in Live Streaming mode, you cannot set Live Streaming on your computer at the same time. A message will display on your computer that the camera is being viewed by another user. However, you can view the same camera on your computer if you select the Snapshot setting. Your camera can be viewed simultaneously from your FiOS TV application regardless of the quality setting on your computer. This is because the Home Control application on your FiOS TV uses a different method to display the camera feed. If you have more than one camera, Live Streaming mode can be set only on one camera at a time. But you CAN set Live Streaming on the second camera from another source your mobile phone or another computer. Home Monitoring and Control service provided by Verizon Online LLC 97

100 How to Adjust Your Camera s Quality Settings The Device Settings feature allows you full control of your camera s video quality: Brightness and sharpness Streaming quality To adjust the Quality settings: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Indoor Camera thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 98

101 The Device Settings - Indoor Camera page displays with the Quality tab selected:. 4. To adjust Brightness and / or Sharpness: a. With your left mouse button, slide the Brightness and Sharpness controls to the desired settings: b. When finished, select the Save Changes button. After saving, the new brightness and sharpness settings go into effect. Home Monitoring and Control service provided by Verizon Online LLC 99

102 How to Set Up a Motion Detection Area This feature allows you to set up a motion detection area for your camera so that it can detect activity inside your home. When motion is detected in front of the camera (such as someone walking into a room), the camera begins recording (provided that your camera is also set up in a triggered Mode. For more information, see chapter on Creating Modes). When your camera detects motion, it records for 30 seconds, pauses for two minutes, and then records another 30 seconds as long as motion is still detected in the area. To define a motion sensor area: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Indoor Camera thumbnail: The Device Settings - Indoor Camera page displays:. Home Monitoring and Control service provided by Verizon Online LLC 100

103 4. From the menu bar, select MOTION DETECTION: The service displays: On this screen you can define the section of the viewing area where you want your camera to detect motion. When motion is detected in the area you have defined, it will trigger your camera to start recording if you set up your camera in a triggered Mode. (For more information, see chapter on Creating Modes.) Home Monitoring and Control service provided by Verizon Online LLC 101

104 The motion detection area lets you limit your camera s motion sensitivity to that specific area so that you can avoid unwanted recording of other motion activity. The small green Motion Detection Area box in the center of the screen is used to define the motion detection area. Please note that the camera is sensitive to light changes. Therefore, if a room light is turned on or off, it could trigger the camera to begin recording. After you define the motion detection area, you can set up your service to receive Notifications from your Camera when motion is detected and / or recorded. (For details, see How to Set Up Notifications for this Device in this chapter.) 5. To define the motion detection area: a. Drag the small green box to the desired area of the screen. Select the box and then stretch its sides to increase the area of the motion detection (see figure below). When motion is detected in this area, the camera will start recording. (Refer to the example below.) 6. To activate the Motion Detection feature: a. Select the MOTION DETECTION button to turn on: Motion Detection is OFF Motion Detection is ON 7. If you wish to receive Notifications when the camera detects motion in this area, be sure to enable your Notifications settings. (For details, see How to Set Up Notifications for this Device in this chapter.) Home Monitoring and Control service provided by Verizon Online LLC 102

105 8. To save your changes, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: During a Camera recording session You will not be able to view live camera feeds while camera recording is taking place. When the camera pauses during a recording interval, live video feed will resume. Home Monitoring and Control service provided by Verizon Online LLC 103

106 How to Enable Your Camera to Record Camera recording does not start by pressing a button on your camera or selecting a button in the Home Control web application. Recording involves two software procedures: 1. First you must set up a motion detection area for your camera. (For details, see previous topic, How to Set Up a Motion Detection Area.) 2. Next you will create a triggered Mode a program that starts one or more of your devices when triggered, and includes your camera in the Mode. (For details on how to set up a triggered Mode, see chapter on Creating Modes.) When these two procedures are set up, here s what happens: When the Mode is triggered, the camera is activated and recording begins. Recording takes place for 30 seconds and then pauses for 2 minutes. Another recording begins after the 2-minute pause for another 30 seconds as long as motion is still detected in the area. Each time recording begins, the captured video is saved to a file accessible through the Home Control application on the My Verizon web portal. It is also added to the My Recordings list in the Monitoring section of the Home Control web application (see figure below). Details on how to access and view your recordings is described in the next topic, How to View Camera Video Recordings, in this chapter. Home Monitoring and Control service provided by Verizon Online LLC 104

107 How to View Camera Video Recordings 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Monitoring: Depending on which camera(s) you have set up, the service displays as shown. If recordings are available, they will display just below the camera image(s), under a list called My Recordings : At left is a list of all camera recordings that are available from each of your cameras. To the right of the list you will see Storage information, indicating how much allocated storage space has been used by your video recordings: 2 GB of disk space for recordings is available if you ve purchased a Home Monitoring and Control kit. When recording space reaches capacity, the older recordings will be replaced as newer videos are created. You can always delete unwanted recordings at any time to free up storage. For details, see Deleting a Recording in this chapter. Home Monitoring and Control service provided by Verizon Online LLC 105

108 Tip: If one or more of the small video image icons does not display (see figure below), try selecting the Refresh button. After one or more attempts, if the image(s) still do not display, you can delete them from your service. 3. To view a recording, select the desired video clip: Home Monitoring and Control service provided by Verizon Online LLC 106

109 4. To play the video, point on the thumbnail image and then select the Play button: Select image to play Playback begins: Home Monitoring and Control service provided by Verizon Online LLC 107

110 5. To pause the video during playback: a. Point your mouse on the screen and then select the Pause button (see figure below). b. To continue playback, point on the screen again and select the Play button. 6. To view the recording full screen: a. Point your mouse on the screen and select Full Screen: Home Monitoring and Control service provided by Verizon Online LLC 108

111 The video displays full size on your computer screen: 7. To exit full screen mode: a. Press the ESC button on your keyboard or select Exit Full Screen: The service returns to normal view. 8. When finished viewing the recording, select in the upper right corner of the window. Home Monitoring and Control service provided by Verizon Online LLC 109

112 Editing the Name of a Camera Recording This procedure lets you rename a camera recording for your convenience so that it will be easy to locate that recording if you need it, and if it is still in the stored HMC clips. To edit a recording name: 1. Select Edit next to the file name of the recording you want to change: 2. In the editing field, type the desired name for this recording: 3. When finished, select Save to save the new file name. Or, to cancel without saving, select Cancel: The new recording file name is saved: Home Monitoring and Control service provided by Verizon Online LLC 110

113 Deleting a Recording 1. Select the checkbox next to the recording to be deleted: Or 2. To delete ALL recordings, select the checkbox just below the Delete button: All of the checkboxes are automatically selected: 3. Select the Delete button. The service prompts, Are you sure you want to delete the file(s)? 4. To continue with deletion, select the OK button. Or, to cancel deletion, select the Cancel button. Home Monitoring and Control service provided by Verizon Online LLC 111

114 How to Set Up Notifications for this Device Notifications are messages or alerts that are sent to you immediately whenever an event (activity) takes place involving this device. You can set up your service to receive Notifications by and / or SMS text messages to any smartphone or cell phone (if SMS texting is available through your phone service). SMS text message charges may apply from your phone service provider. If Notifications are set up for either or SMS text, they can also be viewed through your Notifications list and Activity Log from your computer, compatible smartphone, and FiOS TV (with a paid Verizon FiOS TV subscription). How to view Notifications is described in the Notifications chapter. (The Activity Log records all device and Mode activity, regardless whether Notifications are set up for the device. For more information, see the Activity Log chapter in Part 3, Additional Information.) When setting up Notifications for your devices use discretion. If you choose too many devices or set up too many Notifications, you could receive a very large volume of messages in your and / or SMS account. Also, check with your mobile phone service provider as text message charges may apply. To set up Notifications: 1. Make sure this device is plugged into a properly grounded power outlet and has been activated (paired) through the Setup Wizard. 2. Go to the Home Control application on the MyVerizon web portal. 3. From the menu bar, select Device Settings: The My Devices page displays. 4. Select the Indoor Camera thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 112

115 5. At the Device Settings window, select NOTIFICATIONS: The Device Settings window displays the Notifications setup information: notifications are indicated by the symbol next to the message. SMS notifications are indicated by the symbol next to the message. Notifications for the Indoor Camera can also be accessed from the Notifications Log in your Home Control FiOS TV application. To enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. Home Monitoring and Control service provided by Verizon Online LLC 113

116 6. To receive Notifications for this device when it is offline (that is, the device is not plugged into the power outlet or has lost connection to the Internet Router or Gateway device): a. Check ( ) the Camera Offline checkbox for each desired source ( or SMS) from which you want to be notified. 7. To receive Notifications for this device when it is online (that is, the device is plugged into the power outlet): a. Check ( ) the Camera Online checkbox for each desired source ( or SMS) from which you want to be notified. 8. To receive Notifications for this device when motion is detected: a. Check ( ) the Motion Detected checkbox for each desired source ( or SMS) from which you want to be notified. 9. To receive Notifications for this device when live video recording has started: a. Check ( ) the Recording Started checkbox for each desired source ( or SMS) from which you want to be notified. 10. To receive Notifications for this device when live video recording has stopped: a. Check ( ) the Recording Stopped checkbox for each desired source ( or SMS) from which you want to be notified. 11. To save your settings, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: After saving the changes, the service returns to the My Devices page. For information on how to view messages from the Notifications page, see the Notifications chapter. For information on how to view messages from the Activity Log, see the Activity Log chapter. Setting Up Modes In addition to being controlled manually, the Indoor Camera can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes device and how to create one for this device, see the Creating Modes chapter in this manual. Home Monitoring and Control service provided by Verizon Online LLC 114

117 How to Set Up a Wireless Service Connection for Your Camera If your camera is connected to the Internet via a wired Ethernet connection, you can set up a wireless (Wi-Fi) service connection. To scan for a Wi-Fi service or add a non-broadcasting wireless service: 1. From the My Verizon Home Control menu bar, select Device Settings: The My Devices page displays. 2. Select the Indoor Camera thumbnail: The Device Settings - Indoor Camera page displays:. Home Monitoring and Control service provided by Verizon Online LLC 115

118 3. From the menu bar, select WIFI SETTINGS: The service displays: 4. From the Device Settings Indoor Camera page, select the Scan Service button. The service searches for a wireless service: Home Monitoring and Control service provided by Verizon Online LLC 116

119 When scanning finishes, a list of services displays: 5. Select your own service from the list. The service displays: Password field Home Monitoring and Control service provided by Verizon Online LLC 117

120 6. In the Password field, enter your network password. When entering your SSID (network name) and network password, please make sure they do not contain any of the following special characters: If the SSID or network password contains any of these characters, you will need to log into your Internet Router and modify your SSID and / or network password to exclude those special characters. If you need assistance, please contact your Internet service provider (not Verizon Home Monitoring and Control technical support). Note: Your broadband router should have DHCP enabled. This is usually the default for all routers and is needed to enable the Gateway device online for both wired and wireless (Wi-Fi) connection. There is no capability to put a fixed IP address for the Gateway through the HMC application. 7. Select the Connect button. The service proceeds to validate your service credentials. 8. If Wi-Fi connection is successful: a. A notice displays, Your camera is now connected to Wi-Fi. b. Skip to Step 12 to complete this procedure. 9. If Wi-Fi connection is not successful: a. Make sure your network name (SSID) and network password are correct, as well as your other service encryption information (i.e., WEP, WPA, or WPA2). Try connecting again. If you are successful, skip to Step 12 below. Otherwise, continue with Step 9b. b. Log into your Internet Router and look up your Key Index number. (While doing this, be sure to leave your Wi-Fi Settings page open so you can return to it later to continue.) If you do not know where to find the Key Index information, please contact your Internet service provider (not Verizon Home Monitoring and Control technical support). c. Return to the Wi-Fi Settings page and select the Advanced Settings button: Home Monitoring and Control service provided by Verizon Online LLC 118

121 Home Monitoring and Control service provided by Verizon Online LLC 119

122 The Key Index screen displays: 10. Make sure the Key Index number shown on this screen matches the key index information for your Internet Router service. If it does not match, select a different Key Index number from this screen. 11. Select the Back button to return to the previous screen and try connecting again. 12. After successfully connecting your Camera wirelessly: a. Unplug the power cord from the back of your Camera. b. Unplug the Ethernet cable from the back of your Camera. c. Plug the power cord back into your Camera. Your Camera is now portable and can be moved to another location of your home (as long as it s within range of your Internet Router and there is a nearby power outlet). Home Monitoring and Control service provided by Verizon Online LLC 120

123 How to Switch Your Camera Back to a Wired Ethernet Connection If your Camera is currently set up for Wi-Fi and you want to switch back to a wired connection (to enable a faster, high-speed Internet connection), the procedure is very simple. And, it does not require you to go back through the Setup Wizard. To switch back to Ethernet: 1. Unplug the power adapter from the Camera. 2. Plug one end of the Ethernet cable back into the Camera. 3. Plug the other end of the Ethernet cable back into an available LAN port on your Internet Router. 4. Plug the power adapter back into the Camera. Allow at least 3-5 minutes for the service to re-establish a connection. When the camera boots up, it will automatically reconnect to the Ethernet service. This procedure only works if you have not changed your service settings (SSID and password). Home Monitoring and Control service provided by Verizon Online LLC 121

124 How to Unpair the Indoor Camera Unpairing the Indoor Camera from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Indoor Camera: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: 3. Select the Indoor Camera thumbnail: 4. From the Device Settings page, select Unpair Device: Home Monitoring and Control service provided by Verizon Online LLC 122

125 The Unpair Wizard displays: 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Indoor Camera, wait at least 10 seconds before unpairing any other device. Home Monitoring and Control service provided by Verizon Online LLC 123

126 Troubleshooting Tips Problem Solution I can't connect my camera to the Internet. Make sure the Ethernet cable is connected from the camera s LAN port to your Home Service Internet Router s LAN port. Make sure your camera is plugged into a power outlet and that the power light is green. Verify the Home Service Router is working: Unplug the camera from the power outlet, wait 10 seconds and then plug it back in. Make sure your camera is within 50 to 75 feet from the wireless router. You may have to move one or both devices to get them within communication range. Test your Camera: The camera is successfully connected to the Internet if its light is solid green and appears as an "active" device on the Home Monitoring and Control website. My camera's video quality is poor. The quality of your camera video can be impacted if you have 5 or more cameras in your Home Monitoring and Control service and a slower broadband speed. To handle multiple cameras effectively, it is recommended that you have a minimum broadband speed of 240 Kbps upload / download for better quality viewing experience. Note: The cameras capture video only. Audio is not available.. I have trouble live-streaming from my cameras. A Java applet or update may be required to be downloaded onto your computer / laptop. If your camera is currently recording, live-streaming video cannot be viewed. Frequently Asked Questions (FAQ s) Camera Recordings How much video storage space is available? 2 GB of video storage space is available (if you've purchased a Home Monitoring and Control Kit). Review the Storage percentage bar in the Home Monitoring and Control website (under the Monitoring tab) to see how much Home Monitoring and Control service provided by Verizon Online LLC 124

127 recording storage space is still available. When the storage reaches capacity, oldest recordings are deleted first, but recordings can be deleted by the user at any time. Am I charged for the storage space? No, the storage space is part of your Home Monitoring and Control application. Can I add or upgrade to additional storage space? No, this option is not available. Do I need to go through a setup process for the storage space? No, the storage space will automatically be accessible to customers who purchase a camera (Indoor, Outdoor, or Pan and Tilt). Customers who purchase a Home Energy Kit have access to video storage with additional or a la carte purchase of an HMC camera as an accessory. No additional action is necessary to activate storage space. Is there a separate Terms of Service (TOS) that I must accept for the storage space? Storage space is part of your HMC service and use is covered by the HMC TOS, as well as other applicable TOSs, like your Internet service TOS. When does my stored video get deleted? Stored information is deleted when HMC service is canceled or terminated. What are the standard retention policies for the recordings? Recordings are saved for 30 days after an account is disconnected, canceled, or terminated. How do I access camera recordings? Camera recordings are accessed via the Home Control web application on the My Verizon website. From the main menu bar, select the Monitoring tab. Then look for the My Recordings section, which shows all camera recordings to date. Do the camera recordings contain audio and video? No, camera recordings are video only. Can I set up a triggered recording? Yes, you can set up event-triggered recordings from the Home Control application on the Verizon website. Recordings are triggered when Motion Detection is on and the camera detects motion in the defined Motion Detection area. The camera must also be placed in a triggered Mode. Examples of triggered events are: A motion sensor detects movement or a door is unlocked, which activates the camera to start recording when it is part of the Mode. Can I set up how long the camera recordings are? No, camera recordings are recorded in 30-second segments. Recording duration cannot be set or changed by the customer. If there is more activity (continued motion in front of the camera), the service will reset after 2 minutes and continue recording in 30-second segments. How can I manage and delete my camera recordings? Customers can manage their camera recording settings and delete camera recordings through the Home Control web application on My Verizon.com. What information regarding the recording is displayed? Recordings are listed with the following information: Date and time stamp (MM/DD/YYY HH:MM:SS [AM/PM]) Home Monitoring and Control service provided by Verizon Online LLC 125

128 Duration of recording (HH:MM:SS) Resolution Name of Recording (Default name will be Camera Name_RecordingDateTime ) Name of the Source (Camera Name) File Size (Bytes) What information regarding the recordings can I edit? Customer can only edit the name of the recording. How many hours of recordings can I save? See Recording Data table below. Recording Data Table 30 seconds of recording (approximately) Resolution Size (MB) Total Duration (hours) Total Recordings 320x Can I save the camera recordings to a local drive on my computer? No, you cannot save your camera recordings locally; however, this capability may be available in the future. Can I send or share camera recordings stored on my account? No, you cannot send or share your recordings. This functionality does not currently exist within the Home Control web application. How do I know the current amount of storage space used? Current storage space is displayed in the Home Control web application. Review the Storage percentage bar (under the Monitoring tab) to see how much recording storage space is still available. When the storage reaches capacity, oldest recordings are deleted first, but recordings can be deleted by the user at any time. What happens when the storage capacity is reached? The oldest camera recordings are deleted first to make room for new recordings. Can camera recordings be locked so they do not automatically get deleted when storage is full? No, there is no ability to lock / unlock recordings to prevent deletion through the Home Control web application. If the Java applet is not present, it will automatically download. Can different resolutions be set up for recording to allow for more recording time at a lower resolution, or less recording time at a higher resolution? No, the user cannot control the video resolution setting. Is there a special media player required to view the camera stream and recordings? A Java applet is required to be downloaded to your computer to enable viewing of live streaming, but may already be installed on your service. If the Java applet is not present, it will automatically download. Home Monitoring and Control service provided by Verizon Online LLC 126

129 OUTDOOR CAMERA The Outdoor Camera is a durable IP camera for outdoor video monitoring. This device requires an electrical outlet and is not battery-powered. The camera allows you to view live streaming video or capture and view recorded scenes of triggered outdoor events (such as motion detection when a door opens). The camera works in both daylight and at night with built-in infrared sensors to illuminate the captured area. It operates in very low light because of its infrared capability. Live camera video can be viewed from your computer, compatible smartphone, ipod touch, and FiOS TV. Camera recordings can only be viewed from your computer not from the compatible smartphone, ipod touch, and FiOS TV. All recorded video is accessed through the HMC application in the web portal (based on capacity limits), where you can watch it any time you want. HMC makes available up to 2 GB of video storage for recordings. (How to enable the camera to record is described in this chapter.) For hardware information, please refer to the manufacturer s installation instructions included in your product kit. Related Topics FCC Statement Software Operation OPERATING FROM YOUR COMPUTER o How to View Live Camera Video o How to Adjust Your Camera s Quality Settings o How to Set Up a Motion Detection Area o How to Enable Your Camera to Record o How to View Camera Video Recordings o How to Set Up Notifications for this Device o Setting Up Modes o How to Set Up a Wireless Service Connection for Your Camera o How to Switch Your Camera Back to a Wired Ethernet Connection o How to Unpair the Outdoor Camera Troubleshooting Tips Frequently Asked Questions (FAQ s) Home Monitoring and Control service provided by Verizon Online LLC 127

130 FCC Statement Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) Home Monitoring and Control service provided by Verizon Online LLC 128

131 OPERATING FROM YOUR COMPUTER How to View Live Camera Video 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: 3. Select the Cameras icon from the Dashboard: Depending on which camera(s) you have set up, the service displays: Tip: If you have more than one camera set up and displaying in HMC, select the Right or Left arrow key to scroll to the Outdoor Camera: Home Monitoring and Control service provided by Verizon Online LLC 129

132 Device Thumbnail Description The thumbnail image for this device displays the following information (refer to figure above): Indicates the current status of your Camera as active ; that is, the camera is currently monitoring the area outside your home. If the Camera is not active, you will see a blank box instead, with the message Device Offline. Offline status occurs when the Camera has lost power (not connected to a wall outlet or power supply) or your service connection is lost. When you select this field, the drop-down menu lets you select the video motion quality of your Camera video Snapshot or Live Streaming. You ll learn how to adjust Camera settings in this chapter. When selected, this link displays the Device Settings page. From this page you can edit the device name, adjust the video quality, set up a motion detection area for your Camera, set up or modify Notifications settings, set up your Camera for wireless operation or back to Ethernet (wired connection), and unpair the device. You ll learn all about these features as you browse this chapter. Home Monitoring and Control service provided by Verizon Online LLC 130

133 Selecting the Motion Quality To select the desired quality for viewing the camera feed: 1. In the Quality field, select the small arrow to display the drop-down menu: a. Select Live Streaming to display movie-like quality of the live video capture area. (See Important Points below.) b. Select Snapshot to display slower still-frame motion of the video capture area. c. Adjust additional Camera settings, select Settings: i When you select Settings, the Device Settings page displays. For more information, continue with Step 4 in How to Adjust Your Camera s Quality Settings. IMPORTANT POINTS If your camera is being viewed from a mobile device or another computer in Live Streaming mode, you cannot set Live Streaming on your computer at the same time. A message will display on your computer that the camera is being viewed by another user. However, you can view the same camera on your computer if you select the Snapshot setting. Your camera can be viewed simultaneously from your FiOS TV application regardless of the quality setting on your computer. This is because the Home Control application on your FiOS TV uses a different method to display the camera feed. If you have more than one camera, Live Streaming mode can be set only on one camera at a time. But you CAN set Live Streaming on the second camera from another source your mobile phone or another computer. Home Monitoring and Control service provided by Verizon Online LLC 131

134 How to Adjust Your Camera s Quality Settings The Device Settings feature allows you full control of your camera s video quality: Brightness and sharpness Streaming quality To adjust the Quality settings: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Outdoor Camera thumbnail: The Device Settings - Outdoor Camera page displays with the Quality tab selected:. Home Monitoring and Control service provided by Verizon Online LLC 132

135 4. To adjust Brightness and / or Sharpness: a. With your left mouse button, slide the Brightness and Sharpness controls to the desired settings: b. When finished, select the Save Changes button. After saving, the new brightness and sharpness settings go into effect. Home Monitoring and Control service provided by Verizon Online LLC 133

136 How to Set Up a Motion Detection Area This feature allows you to set up a motion detection area for your camera so that it can detect activity inside your home. When motion is detected in front of the camera (such as someone passing by), the camera begins recording (provided that your camera is also set up in a triggered Mode. For more information, see chapter on Creating Modes). When your camera detects motion, it records for 30 seconds, pauses for two minutes, and then records another 30 seconds as long as motion is still detected in the area. To define a motion sensor area: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Outdoor Camera thumbnail: The Device Settings - Outdoor Camera page displays:. Home Monitoring and Control service provided by Verizon Online LLC 134

137 4. From the menu bar, select MOTION DETECTION: The service overlays a motion detection area over the image as shown: On this screen you can define the section of the viewing area where you want your camera to detect motion. When motion is detected in the area you have defined, it will trigger your camera to start recording if you set up your camera in a triggered Mode. (For more information, see chapter on Creating Modes.) Home Monitoring and Control service provided by Verizon Online LLC 135

138 The motion detection area lets you limit your camera s motion sensitivity to that specific area so that you can avoid unwanted recording of other motion activity. The small green Motion Detection Area box in the center of the screen is used to define the motion detection area. Please note that the camera is sensitive to light changes. Therefore, if outdoor lighting motion is detected, such as the headlights of a passing car or floodlights turning on or off, it could trigger the camera to begin recording. After you define the motion detection area, you can set up your service to receive Notifications from your Camera when motion is detected and / or recorded. (For details, see How to Set Up Notifications for this Device in this chapter.) 5. To define the motion detection area: a. Drag the small green box to the desired area of the screen. Select the box and then stretch its sides to increase the area of the motion detection (see figure below). When motion is detected in this area, the camera will start recording. (Refer to the example below.) 6. To activate the Motion Detection feature: a. Select the MOTION DETECTION button to turn on: Motion Detection is OFF Motion Detection is ON 7. If you wish to receive Notifications when the camera detects motion in this area, be sure to enable your Notifications settings. (For details, see How to Set Up Notifications for this Device in this chapter.) Home Monitoring and Control service provided by Verizon Online LLC 136

139 8. To save your changes, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: During a Camera recording session You will not be able to view live camera feeds while camera recording is taking place. When the camera pauses during a recording interval, live video feed will resume. Home Monitoring and Control service provided by Verizon Online LLC 137

140 How to Enable Your Camera to Record Camera recording does not start by pressing a button on your camera or selecting a button in the Home Control web application. Recording involves two software procedures: 1. First you must set up a motion detection area for your camera. (For details, see previous topic, How to Set Up a Motion Detection Area.) 2. Next you will create a triggered Mode a program that starts one or more of your devices when triggered, and includes your camera in the Mode. (For details on how to set up a triggered Mode, see chapter on Creating Modes.) When these two procedures are set up, here s what happens: When the Mode is triggered, the camera is activated and recording begins. Recording takes place for 30 seconds and then pauses for 2 minutes. Another recording begins after the 2-minute pause for another 30 seconds as long as motion is still detected in the area. Each time recording begins, the captured video is saved to a file accessible through the Home Control application on the My Verizon web portal. It is also added to the My Recordings list in the Monitoring section of the Home Control web application (see figure below). Details on how to access and view your recordings is described in the next topic, How to View Camera Video Recordings, in this chapter. Home Monitoring and Control service provided by Verizon Online LLC 138

141 How to View Camera Video Recordings 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Monitoring: Depending on which camera(s) you have set up, the service displays as shown. If recordings are available, they will display just below the camera image(s), under a list called My Recordings : At left is a list of all camera recordings that are available from each of your cameras. To the right of the list you will see Storage information, indicating how much allocated storage space has been used by your video recordings: 2 GB of disk space for recordings is available if you ve purchased a Home Monitoring and Control kit. When recording space reaches capacity, the older recordings will be replaced as newer videos are created. You can always delete unwanted recordings at any time to free up storage. For details, see Deleting a Recording in this chapter. Home Monitoring and Control service provided by Verizon Online LLC 139

142 Tip: If one or more of the small video image icons does not display (see figure below), try selecting the Refresh button. After one or more attempts, if the image(s) still do not display, you can delete them from your service. 3. To view a recording, select the desired video clip: Home Monitoring and Control service provided by Verizon Online LLC 140

143 4. To play the video, point on the thumbnail image and then select the Play button: Select image to play Playback begins: Home Monitoring and Control service provided by Verizon Online LLC 141

144 5. To pause the video during playback: a. Point your mouse on the screen and then select the Pause button (see figure below). b. To continue playback, point on the screen again and select the Play button. 6. To view the recording full screen: a. Point your mouse on the screen and select Full Screen: Home Monitoring and Control service provided by Verizon Online LLC 142

145 The video displays full size on your computer screen: 7. To exit full screen mode: a. Press the ESC button on your keyboard or select Exit Full Screen: The service returns to normal view. 8. When finished viewing the recording, select in the upper right corner of the window. Home Monitoring and Control service provided by Verizon Online LLC 143

146 Editing the Name of a Camera Recording This procedure lets you rename a camera recording for your convenience so that it will be easy to locate that recording if you need it, and if it is still in the stored HMC clips. To edit a recording name: 1. Select Edit next to the file name of the recording you want to change: 2. In the editing field, type the desired name for this recording: 3. When finished, select Save to save the new file name. Or, to cancel without saving, select Cancel: The new recording file name is saved: Home Monitoring and Control service provided by Verizon Online LLC 144

147 Deleting a Recording 1. Select the checkbox next to the recording to be deleted: Or 2. To delete ALL recordings, select the checkbox just below the Delete button: All of the checkboxes are automatically selected: 3. Select the Delete button. The service prompts, Are you sure you want to delete the file(s)? 4. To continue with deletion, select the OK button. Or, to cancel deletion, select the Cancel button. Home Monitoring and Control service provided by Verizon Online LLC 145

148 How to Set Up Notifications for this Device Notifications are messages or alerts that are sent to you immediately whenever an event (activity) takes place involving this device. You can set up your service to receive Notifications by and / or SMS text messages to any smartphone or cell phone (if SMS texting is available through your phone service). SMS text message charges may apply from your phone service provider. If Notifications are set up for either or SMS text, they can also be viewed through your Notifications list and Activity Log from your computer, compatible smartphone, and FiOS TV (with a paid Verizon FiOS TV subscription). How to view Notifications is described in the Notifications chapter. (The Activity Log records all device and Mode activity, regardless whether Notifications are set up for the device. For more information, see the Activity Log chapter in Part 3, Additional Information.) When setting up Notifications for your devices use discretion. If you choose too many devices or set up too many Notifications, you could receive a very large volume of messages in your and / or SMS account. Also, check with your mobile phone service provider as text message charges may apply. To set up Notifications: 1. Make sure this device is plugged into a properly grounded power outlet and has been activated (paired) through the Setup Wizard. 2. Go to the Home Control application on the MyVerizon web portal. 3. From the menu bar, select Device Settings: The My Devices page displays. 4. Select the Outdoor Camera thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 146

149 5. At the Device Settings window, select NOTIFICATIONS: The Device Settings window displays the Notifications setup information: notifications are indicated by the symbol next to the message. SMS notifications are indicated by the symbol next to the message. Notifications for the Outdoor Camera can also be accessed from the Notifications Log in your Home Control FiOS TV application. To enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. Home Monitoring and Control service provided by Verizon Online LLC 147

150 6. To receive Notifications for this device when it is offline (that is, the device is not plugged into the power outlet or has lost connection to the Internet Router or Gateway device): b. Check ( ) the Camera Offline checkbox for each desired source ( or SMS) from which you want to be notified. 7. To receive Notifications for this device when it is online (that is, the device is plugged into the power outlet): b. Check ( ) the Camera Online checkbox for each desired source ( or SMS) from which you want to be notified. 8. To receive Notifications for this device when motion is detected: b. Check ( ) the Motion Detected checkbox for each desired source ( or SMS) from which you want to be notified. 9. To receive Notifications for this device when live video recording has started: b. Check ( ) the Recording Started checkbox for each desired source ( or SMS) from which you want to be notified. 10. To receive Notifications for this device when live video recording has stopped: b. Check ( ) the Recording Stopped checkbox for each desired source ( or SMS) from which you want to be notified. 11. To save your settings, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: After saving the changes, the service returns to the My Devices page. For information on how to view messages from the Notifications page, see the Notifications chapter. For information on how to view messages from the Activity Log, see the Activity Log chapter. Setting Up Modes In addition to being controlled manually, the Outdoor Camera can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes device and how to create one for this device, see the Creating Modes chapter in this manual. Home Monitoring and Control service provided by Verizon Online LLC 148

151 How to Set Up a Wireless Service Connection for Your Camera If your camera is connected to the Internet via a wired Ethernet connection, you can set up a wireless (Wi-Fi) service connection. To scan for a Wi-Fi service or add a non-broadcasting wireless service: 1. From the My Verizon Home Control menu bar, select Device Settings: The My Devices page displays. 2. Select the Outdoor Camera thumbnail: The Device Settings - Outdoor Camera page displays:. Home Monitoring and Control service provided by Verizon Online LLC 149

152 3. From the menu bar, select WIFI SETTINGS: The service displays: 4. From the Device Settings Outdoor Camera page, select the Scan Service button. The service searches for a wireless service: When scanning finishes, a list of services displays: Home Monitoring and Control service provided by Verizon Online LLC 150

153 5. Select your own service from the list. The service displays: Password field 6. In the Password field, enter your network password. When entering your SSID (network name) and network password, please make sure they do not contain any of the following special characters: If the SSID or network password contains any of these characters, you will need to log into your Internet Router and modify your SSID and / or network password to exclude those special characters. If you need assistance, please contact your Internet service provider (not Verizon Home Monitoring and Control technical support). Home Monitoring and Control service provided by Verizon Online LLC 151

154 Note: Your broadband router should have DHCP enabled. This is usually the default for all routers and is needed to enable the Gateway device online for both wired and wireless (Wi-Fi) connection. There is no capability to put a fixed IP address for the Gateway through the HMC application. 7. Select the Connect button. The service proceeds to validate your service credentials. 8. If Wi-Fi connection is successful: a. A notice displays, Your camera is now connected to Wi-Fi. b. Skip to Step 12 to complete this procedure. 9. If Wi-Fi connection is not successful: a. Make sure your network name (SSID) and network password are correct, as well as your other service encryption information (i.e., WEP, WPA, or WPA2). Try connecting again. If you are successful, skip to Step 12 below. Otherwise, continue with Step 9b. b. Log into your Internet Router and look up your Key Index number. (While doing this, be sure to leave your Wi-Fi Settings page open so you can return to it later to continue.) If you do not know where to find the Key Index information, please contact your Internet service provider (not Verizon Home Monitoring and Control technical support). c. Return to the Wi-Fi Settings page and select the Advanced Settings button: Home Monitoring and Control service provided by Verizon Online LLC 152

155 The Key Index screen displays: 10. Make sure the Key Index number shown on this screen matches the key index information for your Internet Router service. If it does not match, select a different Key Index number from this screen. 11. Select the Back button to return to the previous screen and try connecting again. 12. After successfully connecting your Camera wirelessly: a. Unplug the power cord from the back of your Camera. b. Unplug the Ethernet cable from the back of your Camera. c. Plug the power cord back into your Camera. Your Camera is now portable and can be moved to another location of your home (as long as it s within range of your Internet Router and there is a nearby power outlet). Home Monitoring and Control service provided by Verizon Online LLC 153

156 How to Switch Your Camera Back to a Wired Ethernet Connection If your Camera is currently set up for Wi-Fi and you want to switch back to a wired connection (to enable a faster, high-speed Internet connection), the procedure is very simple. And, it does not require you to go back through the Setup Wizard. To switch back to Ethernet: 1. Unplug the power adapter from the Camera. 2. Plug one end of the Ethernet cable back into the Camera. 3. Plug the other end of the Ethernet cable back into an available LAN port on your Internet Router. 4. Plug the power adapter back into the Camera. Allow at least 3-5 minutes for the service to re-establish a connection. When the camera boots up, it will automatically reconnect to the Ethernet service. This procedure only works if you have not changed your service settings (SSID and password). Home Monitoring and Control service provided by Verizon Online LLC 154

157 How to Unpair the Outdoor Camera Unpairing the Outdoor Camera from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Outdoor Camera: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: 3. Select the Outdoor Camera thumbnail: 4. From the Device Settings page, select Unpair Device: Home Monitoring and Control service provided by Verizon Online LLC 155

158 The Unpair Wizard displays: 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Outdoor Camera, wait at least 10 seconds before unpairing any other device. Home Monitoring and Control service provided by Verizon Online LLC 156

159 Troubleshooting Tips Problem Solution I can't connect my camera to the Internet. Make sure the Ethernet cable is connected from the camera s LAN port to your Home Service Internet Router s LAN port. Make sure your camera is plugged into a power outlet and that the power light is green. Verify the Home Service Router is working: Unplug the camera from the power outlet, wait 10 seconds and then plug it back in. Make sure your camera is within 50 to 75 feet from the wireless router. You may have to move one or both devices to get them within communication range. Test your Camera: The camera is successfully connected to the Internet if its light is solid green and appears as an "active" device on the Home Monitoring and Control website. My camera's video quality is poor. The quality of your camera video can be impacted if you have 5 or more cameras in your Home Monitoring and Control service and a slower broadband speed. To handle multiple cameras effectively, it is recommended that you have a minimum broadband speed of 240 Kbps upload / download for better quality viewing experience. Note: The cameras capture video only. Audio is not available.. I have trouble live-streaming from my cameras. A Java applet or update may be required to be downloaded onto your computer / laptop. If your camera is currently recording, live-streaming video cannot be viewed. Frequently Asked Questions (FAQ s) Camera Recordings How much video storage space is available? 2 GB of video storage space is available (if you ve purchased a Home Monitoring and Control Kit). Review the Storage percentage bar in the Home Monitoring and Control website (under the Monitoring tab) to see how much Home Monitoring and Control service provided by Verizon Online LLC 157

160 recording storage space is still available. When the storage reaches capacity, oldest recordings are deleted first, but recordings can be deleted by the user at any time. Am I charged for the storage space? No, the storage space is part of your Home Monitoring and Control application. Can I add or upgrade to additional storage space? No, this option is not available. Do I need to go through a setup process for the storage space? No, the storage space will automatically be accessible to customers who purchase a camera (Indoor, Outdoor, or Pan and Tilt). Customers who purchase a Home Energy Kit have access to video storage with additional or a la carte purchase of an HMC camera as an accessory. No additional action is necessary to activate storage space. Is there a separate Terms of Service (TOS) that I must accept for the storage space? Storage space is part of your HMC service and use is covered by the HMC TOS, as well as other applicable TOSs, like your Internet service TOS. When does my stored video get deleted? Stored information is deleted when HMC service is canceled or terminated. What are the standard retention policies for the recordings? Recordings are saved for 30 days after an account is disconnected, canceled, or terminated. How do I access camera recordings? Camera recordings are accessed via the Home Control web application on the My Verizon website. From the main menu bar, select the Monitoring tab. Then look for the My Recordings section, which shows all camera recordings to date. Do the camera recordings contain audio and video? No, camera recordings are video only. Can I set up a triggered recording? Yes, you can set up event-triggered recordings from the Home Control application on the Verizon website. Recordings are triggered when Motion Detection is on and the camera detects motion in the defined Motion Detection area. The camera must also be placed in a triggered Mode. Examples of triggered events are: A motion sensor detects movement or a door is unlocked, which activates the camera to start recording when it is part of the Mode. Can I set up how long the camera recordings are? No, camera recordings are recorded in 30-second segments. Recording duration cannot be set or changed by the customer. If there is more activity (continued motion in front of the camera), the service will reset after 2 minutes and continue recording in 30-second segments. How can I manage and delete my camera recordings? Customers can manage their camera recording settings and delete camera recordings through the Home Control web application on My Verizon.com. What information regarding the recording is displayed? Recordings are listed with the following information: Date and time stamp (MM/DD/YYY HH:MM:SS [AM/PM]) Home Monitoring and Control service provided by Verizon Online LLC 158

161 Duration of recording (HH:MM:SS) Resolution Name of Recording (Default name will be Camera Name_RecordingDateTime ) Name of the Source (Camera Name) File Size (Bytes) What information regarding the recordings can I edit? Customer can only edit the name of the recording. How many hours of recordings can I save? See Recording Data table below. Recording Data Table 30 seconds of recording (approximately) Resolution Size (MB) Total Duration (hours) Total Recordings 320x Can I save the camera recordings to a local drive on my computer? No, you cannot save your camera recordings locally; however, this capability may be available in the future. Can I send or share camera recordings stored on my account? No, you cannot send or share your recordings. This functionality does not currently exist within the Home Control web application. How do I know the current amount of storage space used? Current storage space is displayed in the Home Control web application. Review the Storage percentage bar (under the Monitoring tab) to see how much recording storage space is still available. When the storage reaches capacity, oldest recordings are deleted first, but recordings can be deleted by the user at any time. What happens when the storage capacity is reached? The oldest camera recordings are deleted first to make room for new recordings. Can camera recordings be locked so they do not automatically get deleted when storage is full? No, there is no ability to lock / unlock recordings to prevent deletion through the Home Control web application. If the Java applet is not present, it will automatically download. Can different resolutions be set up for recording to allow for more recording time at a lower resolution, or less recording time at a higher resolution? No, the user cannot control the video resolution setting. Is there a special media player required to view the camera stream and recordings? A Java applet is required to be downloaded to your computer to enable viewing of live streaming, but may already be installed on your service. If the Java applet is not present, it will automatically download. Home Monitoring and Control service provided by Verizon Online LLC 159

162 PAN AND TILT CAMERA The Pan and Tilt Camera is an AC-powered, indoor wireless IP camera. It comes with a panning feature that lets you move the camera lens remotely in different directions (left, right, up, down), and motion sensing capability to detect movement in a defined motion detection area and record activity. With the Pan and Tilt Camera you can view live video feed or record triggered indoor events (such as a person entering the room when a door is opened). The camera works in daylight only to monitor or record an identified area. Live camera video can be viewed from your computer, compatible smartphone, ipod touch, and FiOS TV. Camera recordings can only be viewed from your computer not from the compatible smartphone, ipod touch, or FiOS TV. All recorded video is accessed through the HMC application in the web portal (based on capacity limits), where you can watch it any time you want. HMC makes available up to 2 GB of video storage for recordings. (How to enable the camera to record is described in this chapter.) For hardware information, please refer to the manufacturer s installation instructions included in your product kit. Related Topics FCC Statement Physical Operation o How to Turn the Privacy Feature On / Off Software Operation OPERATING FROM YOUR COMPUTER o How to View Live Camera Video o How to Adjust Your Camera s Quality Settings o How to Pan with the Camera o How to Set Up a Motion Detection Area o How to Enable Your Camera to Record o How to View Camera Video Recordings o How to Set Up Notifications for this Device o Setting Up Modes Home Monitoring and Control service provided by Verizon Online LLC 160

163 o How to Set Up a Wireless Service Connection for Your Camera o How to Switch Your Camera Back to a Wired Ethernet Connection o How to Unpair the Pan and Tilt Camera Troubleshooting Tips Frequently Asked Questions (FAQ s) FCC Statement Home Monitoring and Control service provided by Verizon Online LLC 161

164 Physical Operation How to Turn the Privacy Feature On / Off The Privacy button on your Pan and Tilt Camera is used to turn OFF live video streaming and camera recording, but leaves the Camera physically on. Its purpose is to offer you the privacy of your home without being monitored or recorded by the Camera. When the Privacy button is ON, this setting cannot be controlled or changed through the Home Control web application or the smartphone app. To turn off the Privacy feature, you must physically press the Privacy button on the camera again. To enable the Privacy feature: 1. Press the Privacy button located on the front of the Camera: Privacy button Camera streaming and recording capabilities are stopped. A green light displays to indicate that the Privacy feature is ON. 2. To restore video streaming and recording: a. Press the Privacy button again. The Privacy feature is turned off, and video streaming / recording is enabled. Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) Home Monitoring and Control service provided by Verizon Online LLC 162

165 OPERATING FROM YOUR COMPUTER How to View Live Camera Video 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: 3. Select the Cameras icon from the Dashboard: Depending on which camera(s) you have set up, the service displays: Tip: If you have more than one camera set up and displaying in HMC, select the Right or Left arrow key to scroll to the Pan and Tilt Camera. If you do not see the Indoor Camera live video, but instead receive a message that says: Unable to load image. Please try again later, it could be that your camera s Privacy button is on (its green LED button is lit). If so, press the physical Privacy button on your camera to turn off (the LED goes out). Home Monitoring and Control service provided by Verizon Online LLC 163

166 Device Thumbnail Description The thumbnail image for this device displays the following information (refer to figure above): Directional Wheel When you selecte of the arrows on the directional wheel, you can pan the Camera viewing area Up, Down, Left, or Right. Indicates the current status of your Camera as active ; that is, the camera is currently monitoring the area inside your home. If the Camera is not active, you will see a blank box instead, with the message Device Offline. Or, if the Camera is unavailable, you will see a blank box with the message, Unable to load image. Please try again later. Offline status occurs when the Camera has lost power (not connected to a wall outlet or power supply) or your service connection is lost. When you select this field, the drop-down menu lets you select the video motion quality of your Camera video Snapshot or Live Streaming. You ll learn how to adjust Camera settings in this chapter. When selected, this link displays the Device Settings page. From this page you can edit the device name, adjust the video quality, set up a motion detection area for your Camera, set up or modify Notifications settings, set up your Camera for wireless operation or back to Ethernet (wired connection), and unpair the device. You ll learn all about these features as you browse this chapter. Selecting the Motion Quality To select the desired quality for viewing the camera feed: 1. In the Quality field, select the small arrow to display the drop-down menu: a. Select Live Streaming to display movie-like quality of the live video capture area. (See Important Points below) b. Select Snapshot to display slower still-frame motion of the video capture area. Home Monitoring and Control service provided by Verizon Online LLC 164

167 c. (Optional) Adjust additional Camera settings, select Settings: i When you select Settings, the Device Settings page displays. For more information, see How to Adjust Your Camera s Quality Settings in this chapter. IMPORTANT POINTS To monitor or record with the Pan and Tilt Camera, you must have adequate room lighting. This camera does not work in the dark. If your camera is being viewed from a mobile device or another computer in Live Streaming mode, you cannot set Live Streaming on your computer at the same time. A message will display on your computer that the camera is being viewed by another user. However, you can view the same camera on your computer if you select the Snapshot setting. Your camera can be viewed simultaneously from your FiOS TV application regardless of the quality setting on your computer. This is because the Home Control application on your FiOS TV uses a different method to display the camera feed. If you have more than one camera, Live Streaming mode can be set only on one camera at a time. But you CAN set Live Streaming on the second camera from another source your mobile phone or another computer. Home Monitoring and Control service provided by Verizon Online LLC 165

168 How to Adjust Your Camera s Quality Settings The Device Settings feature allows you full control of your camera s video quality: Brightness and sharpness Streaming quality To adjust the Quality settings: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Pan and Tilt Camera thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 166

169 The Device Settings Pan and Tilt Camera page displays with the Quality tab selected:. 4. To adjust Brightness and / or Sharpness: a. With your left mouse button, slide the Brightness and Sharpness controls to the desired settings: b. When finished, select the Save Changes button to save your changes, or select Close to cancel without saving any changes. After saving, the new brightness and sharpness settings go into effect. Home Monitoring and Control service provided by Verizon Online LLC 167

170 How to Pan with the Camera 1. From the menu bar, select MOTION DETECTION / PAN AND TILT: The service displays: The small directional wheel in the upper left corner of the screen allows you to adjust the camera angle in one of four directions. This is done by selecting on the small directional arrows. You can pan: Down Up Right Left Examples of panning are shown on the next page. Note: The small green square shown in the figure is used to define a motion detection area in your home. You ll learn all about that shortly in the next topic, How to Set Up a Motion Detection Area. Home Monitoring and Control service provided by Verizon Online LLC 168

171 Moving Camera Angle Down Moving Camera Angle Up Home Monitoring and Control service provided by Verizon Online LLC 169

172 Moving Camera Angle Right Moving Camera Angle Left Home Monitoring and Control service provided by Verizon Online LLC 170

173 How to Set Up a Motion Detection Area This feature allows you to set up a motion detection area for your camera so that it can detect activity inside your home. When motion is detected in front of the camera (such as someone walking into a room), the camera begins recording (provided that your camera is also set up in a triggered Mode. For more information, see chapter on Creating Modes). When your camera detects motion, it records for 30 seconds, pauses for two minutes, and then records another 30 seconds as long as motion is still detected in the area. To define a motion sensor area: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Pan and Tilt Camera thumbnail: The Device Settings Pan and Tilt Camera page displays:. Home Monitoring and Control service provided by Verizon Online LLC 171

174 4. From the menu bar, select MOTION DETECTION / PAN AND TILT: The service displays: On this screen you can define the section of the viewing area where you want your camera to detect motion. When motion is detected in the area you have defined, it will trigger your camera to start recording if you set up your camera in a triggered Mode. (For more information, see chapter on Creating Modes.) Home Monitoring and Control service provided by Verizon Online LLC 172

175 The motion detection area lets you limit your camera s motion sensitivity to that specific area so that you can avoid unwanted recording of other motion activity. The small green Motion Detection Area box in the center of the screen is used to define the motion detection area. Please note that the camera is sensitive to light changes. Therefore, if a room light is turned on or off, it could trigger the camera to begin recording. After you define the motion detection area, you can set up your service to receive Notifications from your Camera when motion is detected and / or recorded. (For details, see How to Set Up Notifications for this Device in this chapter.) 5. To define the motion detection area: a. Drag the small green box to the desired area of the screen. Select the box and then stretch its sides to increase the area of the motion detection (see figure below). When motion is detected in this area, the camera will start recording. (Refer to the example below.) 6. To activate the Motion Detection feature: a. Select the MOTION DETECTION button to turn on: Motion Detection is OFF Motion Detection is ON 7. If you wish to receive Notifications when the camera detects motion in this area, be sure to enable your Notifications settings. (For details, see How to Set Up Notifications for this Device in this chapter.) Home Monitoring and Control service provided by Verizon Online LLC 173

176 8. To save your changes, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: During a Camera recording session You will not be able to view live camera feeds while camera recording is taking place. When the camera pauses during a recording interval, live video feed will resume. Home Monitoring and Control service provided by Verizon Online LLC 174

177 How to Enable Your Camera to Record Camera recording does not start by pressing a button on your camera or selecting a button in the Home Control web application. Recording involves two software procedures: 1. First you must set up a motion detection area for your camera. (For details, see previous topic, How to Set Up a Motion Detection Area.) 2. Next you will create a triggered Mode a program that starts one or more of your devices when triggered, and includes your camera in the Mode. (For details on how to set up a triggered Mode, see chapter on Creating Modes.) When these two procedures are set up, here s what happens: When the Mode is triggered, the camera is activated and recording begins. Recording takes place for 30 seconds and then pauses for 2 minutes. Another recording begins after the 2-minute pause for another 30 seconds as long as motion is still detected in the area. Each time recording begins, the captured video is saved to a file accessible through the Home Control application on the My Verizon web portal. It is also added to the My Recordings list in the Monitoring section of the Home Control web application (see figure below). Details on how to access and view your recordings is described in the next topic, How to View Camera Video Recordings, in this chapter. Home Monitoring and Control service provided by Verizon Online LLC 175

178 How to View Camera Video Recordings 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Monitoring: Depending on which camera(s) you have set up, the service displays as shown. If recordings are available, they will display just below the camera image(s), under a list called My Recordings : At left is a list of all camera recordings that are available from each of your cameras. To the right of the list you will see Storage information, indicating how much allocated storage space has been used by your video recordings: 2 GB of disk space for recordings is available if you ve purchased a Home Monitoring and Control kit. When recording space reaches capacity, the older recordings will be replaced as newer videos are created. You can always delete unwanted recordings at any time to free up storage. For details, see Deleting a Recording in this chapter. Home Monitoring and Control service provided by Verizon Online LLC 176

179 Tip: If one or more of the small video image icons does not display (see figure below), try selecting the Refresh button. After one or more attempts, if the image(s) still do not display, you can delete them from your service. 3. To view a recording, select the desired video clip: Home Monitoring and Control service provided by Verizon Online LLC 177

180 4. To play the video, point on the thumbnail image and then select the Play button: Select image to play Playback begins: Home Monitoring and Control service provided by Verizon Online LLC 178

181 5. To pause the video during playback: a. Point your mouse on the screen and then select the Pause button (see figure below). b. To continue playback, point on the screen again and select the Play button. 6. To view the recording full screen: a. Point your mouse on the screen and select Full Screen: Home Monitoring and Control service provided by Verizon Online LLC 179

182 The video displays full size on your computer screen: 7. To exit full screen mode: a. Press the ESC button on your keyboard or select Exit Full Screen: The service returns to normal view. 8. When finished viewing the recording, select in the upper right corner of the window. Home Monitoring and Control service provided by Verizon Online LLC 180

183 Editing the Name of a Camera Recording This procedure lets you rename a camera recording for your convenience so that it will be easy to locate that recording if you need it, and if it is still in the stored HMC clips. To edit a recording name: 1. Select Edit next to the file name of the recording you want to change: 2. In the editing field, type the desired name for this recording: 3. When finished, select Save to save the new file name. Or, to cancel without saving, select Cancel: The new recording file name is saved: Home Monitoring and Control service provided by Verizon Online LLC 181

184 Deleting a Recording 1. Select the checkbox next to the recording to be deleted: Or 2. To delete ALL recordings, select the checkbox just below the Delete button: All of the checkboxes are automatically selected: 3. Select the Delete button. The service prompts, Are you sure you want to delete the file(s)? 4. To continue with deletion, select the OK button. Or, to cancel deletion, select the Cancel button. Home Monitoring and Control service provided by Verizon Online LLC 182

185 How to Set Up Notifications for this Device Notifications are messages or alerts that are sent to you immediately whenever an event (activity) takes place involving this device. You can set up your service to receive Notifications by and / or SMS text messages to any smartphone or cell phone (if SMS texting is available through your phone service). SMS text message charges may apply from your phone service provider. If Notifications are set up for either or SMS text, they can also be viewed through your Notifications list and Activity Log from your computer, compatible smartphone, and FiOS TV (with a paid Verizon FiOS TV subscription). How to view Notifications is described in the Notifications chapter. (The Activity Log records all device and Mode activity, regardless whether Notifications are set up for the device. For more information, see the Activity Log chapter in Part 3, Additional Information.) When setting up Notifications for your devices use discretion. If you choose too many devices or set up too many Notifications, you could receive a very large volume of messages in your and / or SMS account. Also, check with your mobile phone service provider as text message charges may apply. To set up Notifications: 1. Make sure this device is plugged into a properly grounded power outlet and has been activated (paired) through the Setup Wizard. 2. Go to the Home Control application on the MyVerizon web portal. 3. From the menu bar, select Device Settings: The My Devices page displays. 4. Select the Pan and Tilt Camera thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 183

186 5. At the Device Settings window, select NOTIFICATIONS: The Device Settings window displays the Notifications setup information: notifications are indicated by the symbol next to the message. SMS notifications are indicated by the symbol next to the message. Notifications for the Pan and Tilt Camera can also be accessed from the Notifications Log in your Home Control FiOS TV application. To enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. Home Monitoring and Control service provided by Verizon Online LLC 184

187 6. To receive Notifications for this device when it is offline (that is, the device is not plugged into the power outlet or has lost connection to the Internet Router or Gateway device): a. Check ( ) the Camera Offline checkbox for each desired source ( or SMS) from which you want to be notified. 7. To receive Notifications for this device when it is online (that is, the device is plugged into the power outlet): a. Check ( ) the Camera Online checkbox for each desired source ( or SMS) from which you want to be notified. 8. To receive Notifications for this device when motion is detected: a. Check ( ) the Motion Detected checkbox for each desired source ( or SMS) from which you want to be notified. 9. To receive Notifications for this device when live video recording has started: a. Check ( ) the Recording Started checkbox for each desired source ( or SMS) from which you want to be notified. 10. To receive Notifications for this device when live video recording has stopped: a. Check ( ) the Recording Stopped checkbox for each desired source ( or SMS) from which you want to be notified. 11. To save your settings, select the Save Changes button. Or, to cancel without saving any changes, select the Cancel Changes button: After saving the changes, the service returns to the My Devices page. For information on how to view messages from the Notifications page, see the Notifications chapter. For information on how to view messages from the Activity Log, see the Activity Log chapter. Setting Up Modes In addition to being controlled manually, the Pan and Tilt Camera can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes device and how to create one for this device, see the Creating Modes chapter in this manual. Home Monitoring and Control service provided by Verizon Online LLC 185

188 How to Set Up a Wireless Service Connection for Your Camera If your camera is connected to the Internet via a wired Ethernet connection, you can set up a wireless (Wi-Fi) service connection. To scan for a Wi-Fi service or add a non-broadcasting wireless service: 1. From the My Verizon Home Control menu bar, select Device Settings: The My Devices page displays. 2. Select the Pan and Tilt Camera thumbnail: The Device Settings Pan and Tilt Camera page displays: Home Monitoring and Control service provided by Verizon Online LLC 186

189 3. From the menu bar, select WIFI SETTINGS: The service displays: 4. From the Device Settings Pan and Tilt Camera page, select the Scan Service button. The service searches for a wireless service: Home Monitoring and Control service provided by Verizon Online LLC 187

190 When scanning finishes, a list of services displays: 5. Select your own service from the list. The service displays: Password field 6. In the Password field, enter your network password. Home Monitoring and Control service provided by Verizon Online LLC 188

191 When entering your SSID (network name) and network password, please make sure they do not contain any of the following special characters: If the SSID or network password contains any of these characters, you will need to log into your Internet Router and modify your SSID and / or network password to exclude those special characters. If you need assistance, please contact your Internet service provider (not Verizon Home Monitoring and Control technical support). Your broadband router should have DHCP enabled. This is usually the default for all routers and is needed to enable the Gateway device online for both wired and wireless (Wi-Fi) connection. There is no capability to put a fixed IP address for the Gateway. 7. Select the Connect button. The service proceeds to validate your service credentials. 8. If Wi-Fi connection is successful: a. A notice displays, Your camera is now connected to Wi-Fi. b. Skip to Step 12 to complete this procedure. 9. If Wi-Fi connection is not successful: a. Make sure your network name (SSID) and network password are correct, as well as your other service encryption information (i.e., WEP, WPA, or WPA2). Try connecting again. If you are successful, skip to Step 12 below. Otherwise, continue with Step 9b. b. Log into your Internet Router and look up your Key Index number. (While doing this, be sure to leave your Wi-Fi Settings page open so you can return to it later to continue.) If you do not know where to find the Key Index information, please contact your Internet service provider (not Verizon Home Monitoring and Control technical support). c. Return to the Wi-Fi Settings page and select the Advanced Settings button: Home Monitoring and Control service provided by Verizon Online LLC 189

192 Home Monitoring and Control service provided by Verizon Online LLC 190

193 The Key Index screen displays: 10. Make sure the Key Index number shown on this screen matches the key index information for your Internet Router service. If it does not match, select a different Key Index number from this screen. 11. Select the Back button to return to the previous screen and try connecting again. 12. After successfully connecting your Camera wirelessly: d. Unplug the power cord from the back of your Camera. e. Unplug the Ethernet cable from the back of your Camera. f. Plug the power cord back into your Camera. Your Camera is now portable and can be moved to another location of your home (as long as it s within range of your Internet Router and there is a nearby power outlet). Home Monitoring and Control service provided by Verizon Online LLC 191

194 How to Switch Your Camera Back to a Wired Ethernet Connection If your Camera is currently set up for Wi-Fi and you want to switch back to a wired connection (to enable a faster, high-speed Internet connection), the procedure is very simple. And, it does not require you to go back through the Setup Wizard. To switch back to Ethernet: 1. Unplug the power adapter from the Camera. 2. Plug one end of the Ethernet cable back into the Camera. 3. Plug the other end of the Ethernet cable back into an available LAN port on your Internet Router. 4. Plug the power adapter back into the Camera. Allow at least 3-5 minutes for the service to re-establish a connection. When the camera boots up, it will automatically reconnect to the Ethernet service. This procedure only works if you have not changed your service settings (SSID and password). Home Monitoring and Control service provided by Verizon Online LLC 192

195 How to Unpair the Pan and Tilt Camera Unpairing the Pan and Tilt Camera from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Pan and Tilt Camera: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Pan and Tilt Camera thumbnail: 4. From the Device Settings page, select Unpair Device: Home Monitoring and Control service provided by Verizon Online LLC 193

196 The Unpair Wizard displays: 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Pan and Tilt Camera, wait at least 10 seconds before unpairing any other device. Home Monitoring and Control service provided by Verizon Online LLC 194

197 Troubleshooting Tips Problem Solution I can't connect my camera to the Internet. Make sure the Ethernet cable is connected from the camera s LAN port to your Home Service Internet Router s LAN port. Make sure your camera is plugged into a power outlet and that the power light is green. Verify the Home Service Router is working: Unplug the camera from the power outlet, wait 10 seconds and then plug it back in. Make sure your camera is within 50 to 75 feet from the wireless router. You may have to move one or both devices to get them within communication range. Test your Camera: The camera is successfully connected to the Internet if its light is solid green and appears as an "active" device on the Home Monitoring and Control website. My camera's video quality is poor. The quality of your camera video can be impacted if you have 5 or more cameras in your Home Monitoring and Control service and a slower broadband speed. To handle multiple cameras effectively, it is recommended that you have a minimum broadband speed of 240 Kbps upload / download for better quality viewing experience. Note: The cameras capture video only. Audio is not available.. I have trouble live-streaming from my cameras. A Java applet or update may be required to be downloaded onto your computer / laptop. If your camera is currently recording, live-streaming video cannot be viewed. Frequently Asked Questions (FAQ s) Camera Recordings How much video storage space is available? 2 GB of video storage space is available (if you ve purchased a Home Monitoring and Control Kit). Review the Storage percentage bar in the Home Monitoring and Control website (under the Monitoring tab) to see how much Home Monitoring and Control service provided by Verizon Online LLC 195

198 recording storage space is still available. When the storage reaches capacity, oldest recordings are deleted first, but recordings can be deleted by the user at any time. Am I charged for the storage space? No, the storage space is part of your Home Monitoring and Control application. Can I add or upgrade to additional storage space? No, this option is not available. Do I need to go through a setup process for the storage space? No, the storage space will automatically be accessible to customers who purchase a camera (Indoor, Outdoor, or Pan and Tilt). Customers who purchase a Home Energy Kit have access to video storage with additional or a la carte purchase of an HMC camera as an accessory. No additional action is necessary to activate storage space. Is there a separate Terms of Service (TOS) that I must accept for the storage space? Storage space is part of your HMC service and use is covered by the HMC TOS, as well as other applicable TOSs, like your Internet service TOS. When does my stored video get deleted? Stored information is deleted when HMC service is canceled or terminated. What are the standard retention policies for the recordings? Recordings are saved for 30 days after an account is disconnected, canceled, or terminated. How do I access camera recordings? Camera recordings are accessed via the Home Control web application on the My Verizon website. From the main menu bar, select the Monitoring tab. Then look for the My Recordings section, which shows all camera recordings to date. Do the camera recordings contain audio and video? No, camera recordings are video only. Can I set up a triggered recording? Yes, you can set up event-triggered recordings from the Home Control application on the Verizon website. Recordings are triggered when Motion Detection is on and the camera detects motion in the defined Motion Detection area. The camera must also be placed in a triggered Mode. Examples of triggered events are: A motion sensor detects movement or a door is unlocked, which activates the camera to start recording when it is part of the Mode. Can I set up how long the camera recordings are? No, camera recordings are recorded in 30-second segments. Recording duration cannot be set or changed by the customer. If there is more activity (continued motion in front of the camera), the service will reset after 2 minutes and continue recording in 30-second segments. How can I manage and delete my camera recordings? Customers can manage their camera recording settings and delete camera recordings through the Home Control web application on My Verizon.com. What information regarding the recording is displayed? Recordings are listed with the following information: Date and time stamp (MM/DD/YYY HH:MM:SS [AM/PM]) Home Monitoring and Control service provided by Verizon Online LLC 196

199 Duration of recording (HH:MM:SS) Resolution Name of Recording (Default name will be Camera Name_RecordingDateTime ) Name of the Source (Camera Name) File Size (Bytes) What information regarding the recordings can I edit? Customer can only edit the name of the recording. How many hours of recordings can I save? See Recording Data table below. Recording Data Table 30 seconds of recording (approximately) Resolution Size (MB) Total Duration (hours) Total Recordings 320x Can I save the camera recordings to a local drive on my computer? No, you cannot save your camera recordings locally; however, this capability may be available in the future. Can I send or share camera recordings stored on my account? No, you cannot send or share your recordings. This functionality does not currently exist within the Home Control web application. How do I know the current amount of storage space used? Current storage space is displayed in the Home Control web application. Review the Storage percentage bar (under the Monitoring tab) to see how much recording storage space is still available. When the storage reaches capacity, oldest recordings are deleted first, but recordings can be deleted by the user at any time. What happens when the storage capacity is reached? The oldest camera recordings are deleted first to make room for new recordings. Can camera recordings be locked so they do not automatically get deleted when storage is full? No, there is no ability to lock / unlock recordings to prevent deletion through the Home Control web application. If the Java applet is not present, it will automatically download. Can different resolutions be set up for recording to allow for more recording time at a lower resolution, or less recording time at a higher resolution? No, the user cannot control the video resolution setting. Is there a special media player required to view the camera stream and recordings? A Java applet is required to be downloaded to your computer to enable viewing of live streaming, but may already be installed on your service. If the Java applet is not present, it will automatically download. Home Monitoring and Control service provided by Verizon Online LLC 197

200 PART TWO: ENERGY CONTROL DEVICES Smart Thermostat Appliance Switch 110 Volt Energy Reader Home Monitoring and Control service provided by Verizon Online LLC 198

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202 SMART THERMOSTAT The Smart Thermostat is a digital thermostat device that allows you to manage your home s climate settings either directly from the buttons on the device itself or remotely through the Home Control web application. You can control your Heating and Cooling temperature setpoints from your computer, compatible smartphone / ipod touch, or FiOS TV. Additionally, from your computer you can set up Modes to automatically adjust your home's temperature at scheduled times throughout the day, or turn off your Heating and Cooling service altogether when you re on vacation. For hardware installation and operation, please refer to the manufacturer s installation instructions for this device. Professional Installation is recommended for the Smart Thermostat. Please see Important Note about Device Installation in the guide, Setting Up Your Home Control Devices. Related Topics Safety and Electrical Information Regarding Installation Physical Operation o How to Set the Time and Date Software Operation OPERATING FROM YOUR COMPUTER o How to Access Your Smart Thermostat o How to Adjust Your Smart Thermostat Settings from the Dashboard o How to Adjust Your Smart Thermostat from Device Settings o How to Set Up a Thermostat Schedule o Setting Up Modes o How to Unpair the Smart Thermostat Troubleshooting Tips Frequently Asked Questions (FAQ s) Home Monitoring and Control service provided by Verizon Online LLC 200

203 Safety and Electrical Information Regarding Installation WARNING Voltage hazard. Can cause electrical shock or equipment damage. Disconnect power to heating and cooling equipment before beginning installation. CAUTION: EQUIPMENT DAMAGE HAZARD Improper wiring can lead to equipment damage. Follow the Terminal Connection information from step 11 (of the manufacturer s Thermostat Installation Guide) carefully to ensure the control is wired properly. After wires are secure, bare wires MUST NOT touch each other. Home Monitoring and Control service provided by Verizon Online LLC 201

204 Physical Operation How to Set the Time and Date The information below is from the manufacturer s Thermostat Installation Guide (included in your product kit). Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) Home Monitoring and Control service provided by Verizon Online LLC 202

205 OPERATING FROM YOUR COMPUTER How to Access Your Smart Thermostat 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: 3. Select the Thermostats icon from the Dashboard: The service displays the current temperature and thermostat settings. Current temperature Current service status Cooling setpoint Heating setpoint Home Monitoring and Control service provided by Verizon Online LLC 203

206 When the Smart Thermostat screen displays, it shows the room temperature in your home at the current time. On this screen you can remotely: Select the operating mode for your thermostat Heat, Cool, Auto, or Off. Heat sets your service in heating mode. Cool sets your service in cooling mode. In Auto mode, the thermostat automatically switches between heating and cooling based on temperature conditions. Off turns off your heating and cooling service. Adjust your Cooling and Heating temperature setpoints The thermostat settings at which you want to maintain your home for heating and cooling. Run or hold a thermostat schedule Run, Hold, or ESM. Run operates your service based on the thermostat schedule you have set. Hold suspends your current thermostat schedule indefinitely until you run it again. ESM or Energy Saving Mode runs a standard preset energysavings schedule (Energy Star) based on preset energy-saving standards. Select the Fan setting Auto or On. In Auto mode, the thermostat automatically turns your fan on and off based on room conditions. In On mode, your fan runs continuously (not recommended for long periods of time as it can burn out the blower). How to Adjust Your Smart Thermostat Settings from the Dashboard Selecting an Operating Mode 1. Select MODE: Home Monitoring and Control service provided by Verizon Online LLC 204

207 2. From the Mode drop-down menu, select the desired option: To turn on and adjust your heating service, 1. Select HEAT. The service displays: 2. Select the Up or Down arrow to adjust your heat temperature setting: To turn on and adjust your cooling service, 1. Select COOL. The service displays: 2. Select the Up or Down arrow to adjust your cool temperature setting: Home Monitoring and Control service provided by Verizon Online LLC 205

208 To enable automatic switching between heating and cooling, and adjust both settings, 1. Select AUTO. The service displays: 2. Select the Up or Down arrow to adjust your cool and heat temperature settings: To turn off your Smart Thermostat, 1. Select OFF. The service displays: Home Monitoring and Control service provided by Verizon Online LLC 206

209 Selecting a Thermostat Schedule 1. Select SCHEDULE: 2. From the Schedule drop-down menu, select the desired option: To run your thermostat schedule, Note: For information on how to set up a custom thermostat schedule, see Setting Up a Thermostat Schedule in this chapter. 1. Select RUN. The service displays: To suspend your current thermostat schedule, 1. Select HOLD. The service displays: To run a preset, standard Energy Savings schedule, 1. Select ESM. The service displays: Home Monitoring and Control service provided by Verizon Online LLC 207

210 Selecting the Fan Setting 1. Select FAN: 2. From the Fan drop-down menu, select the desired option: To enable your fan to switch on and off automatically, 1. Select AUTO. The service displays: To keep your fan on continuously, 1. Select ON. The service displays: Note: When the fan is set to ON, it will run continuously even when the Smart Thermostat is off. Home Monitoring and Control service provided by Verizon Online LLC 208

211 How to Adjust the Smart Thermostat from Device Settings This section describes how to adjust your thermostat settings through the Device Settings tab on the Home Control menu bar. The procedure is the same as adjusting the settings through the Dashboard, but accessed a different way. Additionally, you can perform two other tasks through the Device Settings tab: Edit the thermostat name Set up a custom thermostat schedule To adjust the Smart Thermostat: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Smart Thermostat thumbnail: The Device Settings page displays the current temperature and thermostat settings. Home Monitoring and Control service provided by Verizon Online LLC 209

212 Current temperature Select to change the thermostat schedule Select to edit the thermostat name Cooling setpoint Current service status Heating setpoint When the Smart Thermostat screen displays, it shows the room temperature in your home at the current time. On this screen you can remotely: Select the operating mode for your thermostat Heat, Cool, Auto, or Off. Heat sets your service in heating mode. Cool sets your service in cooling mode. In Auto mode, the thermostat automatically switches between heating and cooling based on temperature conditions. Off turns off your heating and cooling service. Adjust your Cooling and Heating temperature setpoints The thermostat setting at which you want to maintain your home for heating and cooling. Run or hold a thermostat schedule Run, Hold, or ESM. Run operates your service based on the thermostat schedule you have set. Hold suspends your current setpoint settings indefinitely. Home Monitoring and Control service provided by Verizon Online LLC 210

213 ESM or Energy Saving Mode runs a standard thermostat schedule based on preset energysaving standards. The Energy Savings mode runs a standard preset energy schedule called the Preset Energy Star Schedule. The schedule runs as shown: Select the Fan setting Auto or On. In Auto mode, the thermostat automatically turns your fan on and off as needed. In On mode, your fan runs continuously (not recommended for long periods of time as it can burn out the blower). Change the display name of your thermostat Ideal when using more than one thermostat so you know which one is which. Select a custom or preset thermostat schedule This allows you to select a preset energysavings schedule or create your own custom thermostat schedule to run on standard weekdays / weekends or on specific days when you re away or at home. In a custom schedule you can set up your thermostat to change temperature settings automatically throughout the day, for convenience and to save money on your energy consumption. Selecting an Operating Mode 1. Select MODE: Home Monitoring and Control service provided by Verizon Online LLC 211

214 2. From the Mode drop-down menu, select the desired option: To turn on and adjust your heating service, 1. Select HEAT. The service displays: 2. Select the Up or Down arrow to adjust your heat temperature setting: To turn on and adjust your cooling service, 1. Select COOL. The service displays: 2. Select the Up or Down arrow to adjust your cool temperature setting: To enable automatic switching between heating and 1. Select AUTO. Home Monitoring and Control service provided by Verizon Online LLC 212

215 cooling, and adjust both settings, The service displays: 2. Select the Up or Down arrow to adjust your cool and heat temperature settings: To turn off your Smart Thermostat, 1. Select OFF. The service displays: Home Monitoring and Control service provided by Verizon Online LLC 213

216 Selecting a Thermostat Schedule 1. Select SCHEDULE: 2. From the Schedule drop-down menu, select the desired option: To run your thermostat schedule, Note: For information on how to set up a custom thermostat schedule, see Setting Up a Thermostat Schedule in this chapter. 1. Select RUN. The service displays: To suspend your current thermostat schedule, 1. Select HOLD. The service displays: To run a preset, standard Energy Savings schedule, 1. Select ESM. The service displays: Home Monitoring and Control service provided by Verizon Online LLC 214

217 Selecting the Fan Setting 1. Select FAN: 2. From the Fan drop-down menu, select the desired option: To enable your fan to switch on and off automatically, 1. Select AUTO. The service displays: To keep your fan on continuously, 1. Select ON. The service displays: Note: When the fan is set to ON, it will run continuously even when the Smart Thermostat is off. Home Monitoring and Control service provided by Verizon Online LLC 215

218 Editing the Thermostat Name 1. Edit the name of the thermostat (usually done if you are using more than one thermostat with the HMC service): a. In the Name field, select Edit Name: b. Type the new name for this thermostat: 2. To save the new name, select Save. Or, to cancel without saving, select Cancel: Home Monitoring and Control service provided by Verizon Online LLC 216

219 Setting Up a Thermostat Schedule 1. From the Home Control main menu, select Device Settings: 2. From the My Devices page, select the Smart Thermostat thumbnail. 3. From the Device Settings page, select Schedule: The Schedule page displays: Home Monitoring and Control service provided by Verizon Online LLC 217

220 4. From the Schedule page, select the desired option: To select the preset energy-savings schedule (Energy Star Schedule*), Energy Star is a standard for energy efficiency consumer products adopted by the US Department of Energy, and is commonly used in residential heating and cooling systems to help save on energy consumption. 1. Select the Preset Energy Star Schedule radio button: The Preset Energy Star Schedule displays: Home Monitoring and Control service provided by Verizon Online LLC 218

221 2. To enable your thermostat to run from the preset schedule, select the Save Changes button. Or, to exit without saving, select the Cancel Changes button. To set up a custom thermostat schedule, 1. Select the Custom Personal Schedule radio button: 2. Next, select the desired operating mode: 3. Select when you want to run this schedule: 4. If you chose to run this schedule on custom days, choose the days you re away or at home: Home Monitoring and Control service provided by Verizon Online LLC 219

222 5. Select the desired schedule settings: 6. To enable your thermostat to run from the custom schedule, select the Save Changes button. Or, to exit without saving, select the Cancel Changes button. To delete a custom thermostat schedule, 1. From the Device Settings page, select SCHEDULE. 2. Select the schedule to be deleted by selecting its corresponding radio button: 3. Select the Delete button: Home Monitoring and Control service provided by Verizon Online LLC 220

223 The service prompts if you want to delete the schedule. 4. To continue, select OK. The schedule is deleted and the service returns to the My Devices page. Note: When you delete a custom personal schedule, the Preset Energy Star Schedule will be displayed as the standard schedule. (The Preset Energy Star Schedule itself cannot be deleted.) Setting Up Modes In addition to being controlled manually, the Smart Thermostat device can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes feature and how to create one for this device, see the Creating Modes chapter in this manual. Home Monitoring and Control service provided by Verizon Online LLC 221

224 How to Unpair the Smart Thermostat Unpairing the Smart Thermostat from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. This procedure cannot be undone, and any custom schedule you created for this thermostat will be lost. To unpair the Smart Thermostat: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Smart Thermostat thumbnail: 4. The Device Settings page displays the current temperature and thermostat settings. 5. From the Device Settings page, select Unpair Device: Home Monitoring and Control service provided by Verizon Online LLC 222

225 The Unpair Wizard displays: 6. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Smart Thermostat, wait at least 10 seconds before unpairing any other device. Home Monitoring and Control service provided by Verizon Online LLC 223

226 Troubleshooting Tips Problem Solution I need help setting up and using my Smart Thermostat. Refer to the manufacturer s Smart Thermostat Installation Guide (included in your product kit) for detailed information about installation. Note: Verizon recommends professional installation of the Smart Thermostat. Use the Setup Wizard to add the Smart Thermostat to your home service. Create Modes that will automatically adjust your home's temperature at certain times of day or night. See chapter on Creating Modes. Frequently Asked Questions (FAQ s) What are some good tips for proper usage of my Smart Thermostat? Keep the temperature set at its Energy Savings setpoints for long periods of time (at least eight hours); for example, during the day when no one is at home, and through the night after bedtime. All thermostats let you temporarily make an area warmer or cooler without erasing the preset programming. This override is cancelled automatically at the next program period. You use more energy (and end up paying more on energy bills) if you consistently hold or override the pre-programmed settings. Units typically have two types of Hold features: (a) Hold / Permanent / Vacation; (b) Temporary. Avoid using the Hold / Permanent / Vacation feature to manage day-to-day temperature settings. Hold or Vacation features are best when you're planning to be away for an extended period. Set this feature at a constant, efficient temperature (i.e. several degrees warmer temperature in summer, and several degrees cooler during winter) when going away for the weekend or on vacation. You'll waste energy and money if you leave the hold feature on the comfort setting while you're away. Cranking your unit up to 90 degrees or down to 40 degrees, for example, will not heat or cool your house any faster. Most thermostats, including ENERGY STAR qualified units, begin to heat or cool at a set time, to reach setpoint temperatures sometime thereafter. Units with adaptive (smart / intelligent) recovery features are an exception to this rule adaptive recovery units are constantly calculating the amount of time required to heat or cool the house so that it reaches that temperature when the homeowner programmed it. By examining the performance over the past few days, the thermostat can keep track of the seasons. In this way, your house is always at the comfort levels when occupied, but saving the most energy when unoccupied. Many homes use just one thermostat to control the whole house. However, if your home has multiple heating or cooling zones, you'll need a programmed setback thermostat for each zone to maximize comfort, Home Monitoring and Control service provided by Verizon Online LLC 224

227 convenience, and energy savings throughout the house. All setback thermostats will automatically start and stop your heating or cooling service at least twice over a 24-hour period. To view a video on how you can set your thermostat and save money, check out this link: o Why can t I connect the Smart Thermostat to my home network? Follow the steps in the Setup Wizard to add the Smart Thermostat to the Home Service. Check to make sure the Smart Thermostat is properly powered (a quick examination of the thermostat face plate will show if the unit is powered or not). When powered on, the face plate will display the thermostat data or menu settings. If the Thermostat unit is properly powered but not connecting to the home service, it might have lost its association. When adding this device to your home service, was your newly installed Thermostat more than 5 feet from the Gateway device? When you add the Smart Thermostat to your Home Control service, the Remote Control or Gateway device should be within 5 feet of this Smart Thermostat. Replace batteries and maintain battery connections. Thermostats may require fully charged batteries as a secondary source of power. The pairing process between the Smart Thermostat and Remote Control (or Gateway device) must be completed within 30 seconds. If you took longer than 30 seconds, repeat the pairing steps outlined in the Setup Wizard. What types of HVAC services will the Trane TZEMT400 Thermostat work with? The Trane TZEMT400 Thermostat will work with most brands of the following types of services: Gas Furnace Single Stage and Multi-Stage Electric Furnace or Air Handler Electric Cooling Single Stage or Two-Stage or Two-Speed Electric Heat Pump Single Stage or Two-Stage or Two-Speed Can I install the Trane TZEMT400 Thermostat myself? YES. In most cases the Trane TZEMT400 Thermostat can be successfully completed as a do-it-yourself project. However, there is a wide variety of Heating and Cooling services that may add complexity in some cases. If you are unsure about any step of the installation, you should contact a professional handyman, contractor, or Heating and Cooling specialist. Can I enroll more than one thermostat on my Home Network or HMC service? YES. Multiple Z-Wave enabled thermostats can be independently controlled and operated with your Verizon account. Is the Trane TZEMT400 Thermostat programmable? YES. The Trane TZEMT400 Thermostat can be programmed for up to four temperature changes per day. Multiple unique daily schedules can be created. Each daily schedule can be applied to one or more days of the week. Setting the schedule is easily accomplished from your Verizon account by selecting the desired schedule from a series of drop down boxes. Alternatively, scheduling can also be programmed locally at the thermostat. Home Monitoring and Control service provided by Verizon Online LLC 225

228 Can other Z-Wave controllers operate the Trane TZEMT400 Thermostat? YES. Z-Wave controllers supporting the Specific Type Thermostat General V2 command class will be able to operate this thermostat within your home. However, some of the enhanced remote monitoring and control features may not be accessible without a Verizon account and a Gateway device, available with the Verizon Starter Kit. What happens if there is a problem with my Internet connection or Z-Wave communications? Functioning of your Trane TZEMT400 Thermostat is not dependent on an active Internet connection and will continue to heat or cool your home based upon the schedule and thermostat settings you selected. All thermostat settings available in your Verizon account can also be changed at the thermostat. However, thermostat schedules defined in your Verizon account will not operate until the Internet or Z-Wave communication problem has been resolved. What happens if my house loses A.C. power? The Trane TZEMT400 Thermostat will not operate when household power is lost. All service settings, except time and date, are retained in permanent memory and do not need to be reset after any length of power loss. If power is lost for more than 24 hours, the time and date may need to be reset at the thermostat. Is this Thermostat compatible with dual fuel services? This thermostat is not compatible with dual fuel services (that is, Heating services with both heat pump and gas furnace), unless the service is controlled with a dual fuel accessory relay kit. If you are unsure whether your dual fuel service is controlled with this accessory or if you need a dual fuel kit, please contact a qualified Heating and Cooling contractor. Home Monitoring and Control service provided by Verizon Online LLC 226

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230 APPLIANCE SWITCH (110 VOLT) The Appliance Switch is a handy, dual-purpose Z-Wave device that: Allows you to turn appliances on and off remotely when connected to its outlet. Serves as a money-saving energy reader to report real-time or current electricity consumption of the appliances in your home over a period of time. You can rotate usage of appliances with the Appliance Switch by plugging in different appliances to determine which ones are using the most electricity (kwh). This product is for 110 volt appliances only, such as TV s, stereos, fans, and most small kitchen appliances. WARNING! When connecting a 110-volt appliance to the Appliance Switch device, DO NOT connect an appliance that requires constant power, such as a refrigerator or freezer. Connecting such appliances may cause food spoilage if the Appliance Switch device is turned off. Also, do not use any other critical appliances that are designed to be left on, such as critical in-home medical equipment. For hardware information, please refer to the manufacturer s installation instructions included in your product kit. Related Topics FCC Statement Physical Operation o How to Turn this Device On / Off Directly Software Operation OPERATING FROM YOUR COMPUTER o How to Turn the Appliance Switch On / Off o How to View Energy Usage o Setting Up Modes o How to Unpair the Appliance Switch Troubleshooting Tips Frequently Asked Questions (FAQ s) Home Monitoring and Control service provided by Verizon Online LLC 228

231 FCC Statement Home Monitoring and Control service provided by Verizon Online LLC 229

232 Physical Operation How to Turn This Device On / Off Directly 1. Make sure you have already paired the Appliance Switch device using the Setup Wizard. 2. Plug the Appliance Switch device into a 110 volt AC power outlet. 3. Connect the desired appliance to the Appliance Switch device. Press the Appliance Switch device button to turn on / off. When the button is on, a blue light displays. Connect appliance here 4. Press or turn on the physical power button / switch on the connected appliance. 5. Press the button on the Appliance Switch to control the power flow on the connected appliance. You are now able to operate and control your appliance directly using the Appliance Switch device. Use the Appliance Switch device to power on or off the connected appliance. If you physically turn off the power button or switch on the connected appliance, the appliance will not be able to be controlled through the Appliance Switch device or through your HMC software. Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) Home Monitoring and Control service provided by Verizon Online LLC 230

233 OPERATING FROM YOUR COMPUTER How to Turn the Appliance Switch On / Off 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: The Dashboard displays at the bottom of the page with the Devices icon highlighted. 3. Select the Right or Left arrow to scroll to Appliance Switch 110 V. 4. If a message states, DEVICE OFFLINE, the device is not plugged into an electrical outlet. Plug in the device, and after waiting about 45 minutes, the Appliance Switch 110 V should display. 5. To turn the Appliance Switch on, select the ON / OFF button. Appliance Switch is OFF Appliance Switch is ON When the Appliance Switch is on, a blue light displays on the device. 6. Plug any 110-volt appliance into the Appliance Switch socket and make sure its power switch is also on. You can now turn your appliance on and off remotely using the Home Monitoring and Control software. Home Monitoring and Control service provided by Verizon Online LLC 231

234 Device Thumbnail Description The thumbnail image for this device displays the following information (refer to figures above): On / Off Button Indicates the current status of the Appliance Switch 110 V device whether it is on or off. To control the switch, select the OFF button to turn ON. Select the ON button to turn off. Any appliance that is connected to this switch will be controlled by the On / Off setting. When selected, this link displays the Device Settings page. From this page you can control the ON / OFF setting, edit the name of this device, and unpair the device. You ll learn all about these features as you browse this chapter. How to View Energy Usage For information on how to view energy usage from an appliance connected to the Appliance Switch device, see How to View Energy Details in the Energy Reader chapter. Setting Up Modes In addition to being controlled manually, the Appliance Switch can be set up in a Mode to meet your family s lifestyle. To learn more about the Modes feature and how to create one for this device, see the Creating Modes chapter in this manual. How to Unpair the Appliance Switch Unpairing the Appliance Switch from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Appliance Switch: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Appliance Switch 110 V thumbnail: Home Monitoring and Control service provided by Verizon Online LLC 232

235 4. From the Device Settings page, select Unpair Device: The Unpair Wizard displays: Home Monitoring and Control service provided by Verizon Online LLC 233

236 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Appliance Switch, wait at least 10 seconds before unpairing any other device. Home Monitoring and Control service provided by Verizon Online LLC 234

237 Troubleshooting Tips Problem Solution The Appliance Switch device doesn t work. Make sure the Appliance Switch is plugged into a working power outlet and its power light is on. When adding the Appliance Switch to your Home Monitoring and Control service, the Remote Control and / or Gateway device should be within 5 feet of the Appliance Switch during pairing. The pairing process between the Appliance Switch device and Gateway device (or Remote Control) must be completed within 30 seconds. If you took longer than 30 seconds, repeat the pairing steps as outlined in the Setup Wizard. The Appliance Switch device is automatically turning off. This will happen if the energy load connected to the Appliance Switch device is above 8 amps. You may need to turn off the Appliance Switch device, remove the connected appliance, and then turn the Appliance Switch device back on again. After turning the Appliance Switch back on, try connecting a different appliance to the switch and see if the problem persists. Frequently Asked Questions (FAQ s) How do I know if the Appliance Switch device is on? The Appliance Switch device is on if the blue LED light remains on continuously. Home Monitoring and Control service provided by Verizon Online LLC 235

238 ENERGY READER The Energy Reader is a Z-Wave device that allows you to monitor energy usage for your entire home. This device connects to your home s circuit breaker. It reads and reports electricity consumption (kwh) throughout your home every few seconds. It also monitors your home s energy consumption over a given period of time. This information can be saved to a computer file and printed if desired. As you will see, the Energy Reader is a very important device because it can help save you money by monitoring your electricity consumption. For hardware information, please refer to the manufacturer s installation instructions for this device. Professional Installation is recommended for the Energy Reader. Please see Important Note about Device Installation in the guide, Setting Up Your Home Control Devices. Related Topics FCC Statement Safety and Electrical Information Regarding Installation Installation Notes Setup / Activation Software Operation OPERATING FROM YOUR COMPUTER o How to View Your Home s Energy Usage o How to View Energy Details o Energy Page Description o How to Unpair the Energy Reader Troubleshooting Tips Frequently Asked Questions (FAQ s) Home Monitoring and Control service provided by Verizon Online LLC 236

239 FCC Statement Home Monitoring and Control service provided by Verizon Online LLC 237

240 Safety and Electrical Information Regarding Installation Ensure that every effort has been made to provide a safe, secure installation of the Energy Reader. The installation of the Energy Reader requires the cover of the main electrical circuit breaker panel to be removed. After the circuit breaker panel has been removed, the potential hazard of shock, burn, or even electrocution exists. Do not attempt to complete this installation unless you are very familiar with the electrical components and operation of the circuit breaker panel. Even when the main circuit breaker has been turned to the OFF position, certain areas within the circuit breaker panel may still be electrified. Do not attempt installation if you are NOT an electrician or a qualified installer with knowledge of where these electrified areas are. Your use of the HMC service is your sole responsibility, and is solely at your own risk. Verizon and its suppliers are not responsible for damages or injuries to you or your property caused by your use of the HMC service. Home Monitoring and Control service provided by Verizon Online LLC 238

241 WARNING If the equipment is used in a manner other than what is specified in these instructions, the protection provided by the equipment may be impaired. Installation Notes WARNING A licensed electrician with knowledge and understanding of electrical services and electrical safety should assist with the electrical installation inside the main circuit box. Please refer to the InstallerNet Card provided in your Verizon HMC product kit should you need assistance. Setup / Activation Setup and activation are performed through the online Setup Wizard. This is a web based process that walks you through the steps on how to pair the Energy Reader with the Gateway device (or Remote Control) to enable wireless communication in your Home Control service. Why Pairing of the Energy Reader is so Important The Energy Reader is perhaps the most important among the HMC energy-measuring devices. This is because the Energy Reader monitors total energy consumption for all electrical appliances throughout your home. Therefore, be sure to pair this device to enable accurate reporting of your energy data. For information on how to add the Energy Reader to your Home Control service, see chapter, How to Add a New Device. Software Operation How do you want to operate this device? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) Home Monitoring and Control service provided by Verizon Online LLC 239

242 OPERATING FROM YOUR COMPUTER How to View Your Home s Energy Usage The Energy icon on the Dashboard lets you view your home s daily energy consumption in kilowatt hours (kwh) for any day in the current month. To view your electricity usage: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: The Dashboard displays at the bottom of the page. 3. Select the Energy icon. The service displays a bar chart showing electricity usage for each day of the current month: 4. To view the number of kilowatt hours (kwh) used on any given day, point the mouse cursor on the bar for the desired calendar day, as shown in the next figure (it s not necessary to select): Home Monitoring and Control service provided by Verizon Online LLC 240

243 In this example, the figure shows that kilowatt hours were used on the 10 th day of the current month. (That day is distinguished from the other calendar days by the light purple color when you point your mouse on it.) 5. To view energy details, select Details (in the lower right corner of your screen, just below Days ): The Carbon Footprint page displays. 6. For more information, see topic below, How to View Energy Details. (Ignore Steps 1 and 2 in that procedure since you re already on the Carbon Footprint page). How to View Energy Details The Energy page lets you view home energy information by selected criteria. You can: View the total energy consumption by Day, Week, Month / Year View a comparison of home energy consumption by Day, Week, Month, and Year View energy consumption data based on readings from your Appliance Switch and Energy Reader devices View energy consumption data in different graphical formats To view information about your home s energy usage: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Energy: Home Monitoring and Control service provided by Verizon Online LLC 241

244 The Carbon Footprint page displays: This interesting and rather unique graphic shows the equivalency of your home s total energy consumption when compared to other forms of energy and natural resources. For example, did you know that using kilowatt hours of electricity is equivalent to burning up gallons of gasoline? Now let s look at other ways you can view Energy information from this page. Viewing Energy Usage in Different Graphical Formats As you ve just seen, the Carbon Footprint page is accessed when Carbon Footprint is selected from the Display Type menu: 1. To view a bar chart of your home s energy usage, select Bar Chart: 2. To view a pie chart of your home s energy usage, select Pie View: Home Monitoring and Control service provided by Verizon Online LLC 242

245 If you selected Bar Chart, the service displays: This graphic shows the total energy consumption in Bar Chart format for the selected calendar period. If you selected Pie Chart, the service displays: This graphic shows the total energy consumption in Pie View format for the selected time period. (Mouse pointer is hovered over the graph to enable viewing of the kilowatt usage ( for the current month). Home Monitoring and Control service provided by Verizon Online LLC 243

246 Energy Page Description The colors shown in the figures throughout this chapter for the various energy readings are for illustration purposes and may appear as different colors. These colors are based on the devices you have installed in your service and the service s random selection of colors for the devices. Color changes do not affect the energy readings or performance of your service. A description follows on the next page. Home Monitoring and Control service provided by Verizon Online LLC 244

247 1 Date menu bar Select the desired menu tab to select how you want to view your home s energy usage: Today / This Week / This Month / This Year. You can also select from the secondary row. Select the small Left and Right arrow keys to scroll to another date (based on the menu tab selected). 2 Display Type menu Selecte of the menu items to select how your electricity usage will appear in the Energy Display (4): Carbon Footprint, Bar Chart, or Pie Chart. Carbon Footprint compares your energy usage in kilowatt hours to other types of energy and conservation in a unique graphical fashion. Bar Chart shows your home s total energy consumption in the form of a bar graph. Pie View shows your home s total energy consumption in the form of a pie chart. (You ve seen examples of the above previously in the topic, Viewing Energy Usage in Different Graphical Formats. ) 3 Export / Print buttons The Print button allows you to print a report of your energy consumption. The Export button allows you to save the energy consumption information to a file on your computer. Home Monitoring and Control service provided by Verizon Online LLC 245

248 4 Energy Display This area of the screen displays a graphical view of the total energy used throughout your home. It shows how many kilowatt hours (kwh) of electricity are consumed by the appliances connected to your Appliance Reader. It also shows the total number of kilowatt hours consumed by other appliances and lights in your home. Those other energy items are read by the Energy Reader connected to your home s circuit breaker. The information displayed is based on the criteria selected from the Date menu bar (1) and Display Type menu (2). 5 Device menu From this menu you can select which items to include in the Energy Display (4) data. When the Show All Devices checkbox is selected ( ), energy readings from all Appliance Switch devices and other electrical items in your home will be included. (Note: In the example above, two Appliance Switches are shown. Please keep in mind that only the Appliance Switches you have set up will appear in this menu.) 6 Compare field Home Monitoring and Control service provided by Verizon Online LLC 246

249 A drop-down menu in the Compare field lets you choose how you want to compare your home s energy usage data. The choices depend on the criteria selected from the Date menu bar (1). You can compare: Today vs. Yesterday This Week vs. Last Week This Month vs. This Month Last Year / This Month vs. Last Month This Year vs. Last Year 7 Energy Star Kids / Energy Savings Tip Energy Star Kids graphic (on left) links to an Energy fun facts and activities page for children. Energy Savings Tip (on right) provides weekly tips on home energy savings. Viewing Energy Usage by Day / Week / Month / Year 1. Select the desired criteria from the Date menu bar: Date menu bar Secondary menu row a. To view today s energy usage, select TODAY. b. To view another day s energy usage, choose from the secondary menu. If you selected TODAY, the service displays: Home Monitoring and Control service provided by Verizon Online LLC 247

250 The bars are color coded to match the devices shown below the graph, as follows: The screen colors displayed on your service may vary from the colors shown here. A turquoise color bar shows the day s energy consumption in kilowatt hours (kwh) for ALL electrical products in your home excluding any appliances that are connected to the Appliance Switch devices. This means the data only reflects the products in the rest of your home, which are connected to your home s circuit breaker and monitored by the Energy Reader (such as an electric range, dishwasher, refrigerator, etc.). A dark green color bar (not shown in figure above) shows the day s energy consumption in kilowatt hours (kwh) for any appliance connected to the first Appliance Switch device. The appliance is monitored by the Appliance Switch only, not the Energy Reader. A light green color bar (not shown in figure above) shows the day s energy consumption in kilowatt hours (kwh) for any appliance connected to a second Appliance Switch device. The appliance is monitored by the second Appliance Switch only, not the Energy Reader. c. To view energy usage for the current week, select THIS WEEK. d. To view another week s energy usage, choose from the secondary menu. Home Monitoring and Control service provided by Verizon Online LLC 248

251 If you selected THIS WEEK s energy usage, the service displays: e. To view energy usage for the current month, select THIS MONTH. f. To view another month s energy usage, choose from the secondary menu. If you selected to view THIS MONTH s energy usage, the service displays: g. To view energy usage for the current year, select THIS YEAR. h. To view another year s energy usage, select the desired year from the secondary menu. If you selected THIS YEAR s energy usage, the service displays: Home Monitoring and Control service provided by Verizon Online LLC 249

252 Viewing Energy by Comparison This information is useful if you want to compare energy usage between days, weeks, months, or years to monitor your energy consumption with a previous point in time. 1. Make a selection from the Date menu bar (Today, This Week, This Month, This Year). 2. Select the small arrow to the right of the Compare field and select from the drop-down menu: In this example, we have chosen to compare THIS MONTH VS. LAST MONTH. The service displays: Home Monitoring and Control service provided by Verizon Online LLC 250

253 Purple bars show this month s energy usage Blue bars show last month s energy usage Here we see this month s daily energy usage (indicated by the dark purple vertical bars) compared to last month s daily energy usage (indicated by the light blue vertical bars). As you can see, there was very little electrical usage last month in this example. 3. To compare kilowatt hours (kwh) usage for any given day of the current month, first hover your mouse cursor on the desired bar (see figure on left below). Then hover your mouse over the bar of the corresponding day in the previous month (see figure on right below). (In the example below, we have chosen calendar day 10 for comparison.) Day 10 of this month is selected (bar turns Pink) Day 10 of last month is selected (bar turns light blue) ( This figure shows the number of kilowatt hours (kwh) consumed on Day 10 of this month ( kwh used). This figure shows the number of kilowatt hours (kwh) consumed on Day 10 of last month ( kwh used). Home Monitoring and Control service provided by Verizon Online LLC 251

254 Let s look at one more example. If you select to compare energy usage between TODAY vs. YESTERDAY, the service displays: Purple bars show today s energy usage Blue bars show last month s energy usage Here we see today s daily energy usage for each hour of the current day compared to the same hours yesterday. Today s hours are indicated by the dark purple vertical bars) while yesterday s hours are indicated by the light blue bars. 4. To view the number of kilowatt hours (kwh) used at any given hour of the day in numeric value, hover the mouse over the desired bar. (In the example below, we have chosen to compare usage at 12:00 PM today with the same time yesterday.) 12:00 PM today is selected (bar turns Pink) and shows kwh used 12:00 PM yesterday is selected (bar turns light Blue bar) and shows kwh used This figure shows the number of kilowatt hours (kwh) consumed at 12:00 PM today (30.16 kwh used). This figure shows the number of kilowatt hours (kwh) consumed at 12:00 PM yesterday (26.49 kwh used). Home Monitoring and Control service provided by Verizon Online LLC 252

255 Viewing Energy Consumption by Selected Devices When viewing energy usage data on your screen, you can select which information to include energy data recorded by the Appliance Switch device(s) and / or energy data recorded by the Energy Reader. The Appliance Switch reads the total amount of energy used by any 110 volt appliance connected to that device. The Energy Reader reads the total amount of energy used by all electrical items controlled by your home s circuit breaker. 1. From the Device menu, select the devices to show or hide their energy information: When the Show All Devices checkbox is selected ( ), your total energy for the Day, Week, Month, or Year displays for all Appliance Switch devices you have set up and the Energy Reader. Home Monitoring and Control service provided by Verizon Online LLC 253

256 2. Exclude one or both Appliance Switches from the energy reading and display only the energy consumption data for the rest of your home: a. Select Hide under the desired Appliance Switch icon(s). This figure shows the energy consumption data for your entire home This figure excludes ( hides ) the energy consumption data for the Appliance Switch devices To restore the data for the Appliance Switch devices, simply select Show under the Appliance Switch icons or select ( ) the Show All Devices checkbox. Saving / Printing Energy Report Information 1. To print the Energy report information: a. Select the Print button: The Print window opens and you can proceed to print out the report. Home Monitoring and Control service provided by Verizon Online LLC 254

257 2. To generate and save report information about your home s energy usage, select the Export button: The service may prompt if you want to open or save the energy consumption file. 3. To continue, select Open or Save. If you select Save, the energy consumption file downloads to your computer. If you select Open, the energy information is saved to a report file (viewable in Microsoft Excel format if installed on your service, or in standard ASCII format): Home Monitoring and Control service provided by Verizon Online LLC 255

258 How to Unpair the Energy Reader Unpairing the Energy Reader from the Gateway device is only necessary when you want to remove it as one of the devices on your Home Monitoring and Control service. To unpair the Energy Reader: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: The My Devices page displays. 3. Select the Energy Reader thumbnail: 4. From the Device Settings page, select Unpair Device: Home Monitoring and Control service provided by Verizon Online LLC 256

259 The Unpair Wizard displays: 5. Follow the on-screen instructions to complete the Unpairing process. After unpairing the Energy Reader, wait at least 10 seconds before unpairing any other device. Home Monitoring and Control service provided by Verizon Online LLC 257

260 Troubleshooting Tips This section will help you solve potential problems with installation and operation of the device. Problem Solution User is unable to connect the Energy Reader device to their Home Service. Make sure the Energy Reader is properly powered by checking the power adaptor. (Verizon does not recommend that you use batteries in this device.) When adding this device to your Home Control service, make sure the Remote Control and / or the Gateway device is within 5 feet from the Energy Reader during pairing. In the Setup Wizard, if the pairing process is not completed within 30 seconds, try again. My Energy Reader is not responding. To obtain better communication distance for your Energy Reader, place the main Energy Reader unit outside any metallic containers (i.e. metal AC main boxes). Metallic boxes and sheets can impede the radio signals coming from the Energy Reader. Frequently Asked Questions (FAQ s) Why is my Energy Reader reporting double wattage? The product might be reporting double wattage if you clamp both clamps on the same wire. The electric flow is read from each clamp and added together. It is only necessary for one clamp to be on any given wire of any phase. Why is my Energy Reader reporting wattage of 0? Ensure that the clamps are clamped around only one wire and clipped shut. Each clamp should be clamped around a single phase wire coming from the mains into the AC mains box. Why is my clamp reporting wattage although it is not attached? Make sure that all unused clamps are clipped shut and away from any wires and electronics. It is possible for the clamps to detect a small degree of electric flow from wires and electronics if the clamp is not closed shut. Why can t I communicate with the Energy Reader? To obtain better communication distance between your Energy Ready and other Z-Wave devices, place the main Energy Reader unit outside any metallic containers (i.e. metal AC mains boxes). Metallic boxes and sheets will impede some of the radio signals coming from the Energy Reader. Home Monitoring and Control service provided by Verizon Online LLC 258

261 PART THREE: ADDITIONAL INFORMATION How to Add a New Device How to Rename Your Devices Notifications Activity Log Creating Modes Verizon Home Monitoring and Control Terms of Service (TOS) Home Monitoring and Control service provided by Verizon Online LLC 259

262 Home Monitoring and Control service provided by Verizon Online LLC 260

263 HOW TO ADD A NEW DEVICE You ve been using your new Home Monitoring and Control service for awhile. Suddenly you get to thinking, Gee, maybe we should get another Indoor Light Module to use with our new table lamp. So you order one and soon after it arrives. By now you know the drill: I need to pair the device first with the Gateway device or Remote Control, and then install it. So how do I add this new device to my home service? To add a new device to your HMC service: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Device Settings: 3. From the My Devices page, select Add a Device: The Setup Wizard displays, where you will start out by choosing the device you want to add: Home Monitoring and Control service provided by Verizon Online LLC 261

264 4. Select the Begin Setup button for the device you wish to add from the Choose Device page. (If your device is not shown, use the << or >> buttons to scroll and search for it.) 5. From here, follow the on-screen instructions to complete setup / pairing and installation. Home Monitoring and Control service provided by Verizon Online LLC 262

265 HOW TO RENAME YOUR DEVICES As you may recall, during the Setup Wizard you had the opportunity to rename your devices. If you did not do it then or want to rename a device again, this chapter explains how. You may find it convenient to rename your devices to custom fit your needs. This is especially helpful if you re using multiple devices for different purposes and want to remember which device controls what. For example, you could name one appliance switch, Kids TV, and another appliance switch, Crock Pot. To rename a device: 1. From the menu bar, select Device Settings: The My Devices page displays. 2. Select the thumbnail for the device you want to rename: 3. From the Device Settings page, select Edit Name: The Name field opens for editing: Home Monitoring and Control service provided by Verizon Online LLC 263

266 4. In the Name field, type the new name for this device: 5. To save the new device name, select Save. Or, to cancel without saving, select Cancel. Home Monitoring and Control service provided by Verizon Online LLC 264

267 NOTIFICATIONS Whenever events take place involving certain devices or Mode activity, messages can be sent to notify you if you set up your service to receive Notifications. The Notifications feature works only with your Gateway device, Door Locks, Door / Window Sensor, and Cameras. This chapter explains how to view or delete your Notifications, and how to change your Notification settings. For information on how to set up Notifications for these devices, please refer to the relevant chapters in this manual. You can also set up to receive Notifications whenever a Mode is activated. (For more information about Modes, see chapter on Creating Modes.) Notifications can be received by and / or SMS text messages to any compatible smartphone or cell phone (if SMS texting is available through your phone service). For SMS messages, charges may apply from your wireless service provider. example of Subscribed Service Notification Home Monitoring and Control service provided by Verizon Online LLC 265

268 SMS Text Message example (shown at left) If Notifications are set up for either or SMS text, they can also be viewed through your Notifications list and Activity Log from your computer, compatible smartphone, and FiOS TV (with a paid Verizon FiOS TV subscription). An example of a Notification message: Deadbolt Keypad Lock is unlocked. Or, Door and Window Sensor opened. Related Topics Software Operation OPERATING FROM YOUR COMPUTER o How to View Your Notifications o How to Change Your Notifications Settings o How to Delete Your Notifications Key Points to Remember Notifications are set up only through the web application on your computer. Notification messages, however, can be viewed from ALL primary sources: computer, compatible smartphone, and FiOS TV. (For SMS text messages, charges may apply from your mobile phone service provider.) How to set up Notifications is described in each related Device chapter (Gateway device, Cameras, Door Locks, Door / Window Sensor), as well as the Modes chapter. Notifications are automatically received on your FiOS TV through the Home Control application, and therefore do not require any setup to receive notifications for your devices. How to view Notifications through the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. How to view Notifications on your compatible smartphone is described in the guide, Using Home Monitoring and Control with Your Compatible Smartphone. Home Monitoring and Control service provided by Verizon Online LLC 266

269 Software Operation How do you want to view your Notifications? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) Home Monitoring and Control service provided by Verizon Online LLC 267

270 OPERATING FROM YOUR COMPUTER How to View Your Notifications Notifications can be viewed in one of two ways from your computer: Through the Home Control Dashboard Through the Home Control Menu Bar Viewing Notifications from the Dashboard 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: The Dashboard displays at the bottom of the page with the Devices icon highlighted. 3. Select the Notifications icon from the Dashboard: The Notifications and Activity Log display (see figure below). The Notifications section (on left) shows the most recent Camera, Door Lock, and Gateway device status and Mode activity, and the date of occurrence. Note: The Activity Log (on right) is described in a separate chapter. For information, see Activity Log. Home Monitoring and Control service provided by Verizon Online LLC 268

271 4. To view a complete history of ALL device and Modes activity: a. Select View All: The Notifications and Activity page displays with the Notifications tab highlighted, showing all device and Mode activity: Tip: To view any additional Notification pages, select the next page number shown in either the upper or lower right corner of the page. Home Monitoring and Control service provided by Verizon Online LLC 269

272 Screen Item Notifications & Activity link Settings link Delete button Checkbox column Date / Time column Type column Message column Notification column Description Displays the detailed Notifications page (shown in the figure above). Displays your current Notifications settings and a list of devices in your Home Control service. Deletes the selected message from the Notifications list. This button is enabled when a Notifications message is selected from the list. When the checkbox next to a device Notification message is selected ( ), the Delete button is enabled and message will be deleted after selecting the button. If you select the checkbox at the top of this column, ALL Notification messages listed on the current page will be marked for deletion. Indicates the date and time when the device event or Mode activity occurred. If you select Date / Time, you can sort the view by date and time (from earliest to latest or vice versa). Indicates the Notification format that is created (i.e., Message). This is the Notification message that is created, based on the device or Mode activity that occurred. For example, Door and Window Sensor opened. Indicates how you were notified when this device event occurred. Notifications can be sent from any sources that you set up via and/or SMS text message. Notifications for FiOS TV can be viewed through a Notifications list via the Dashboard carousel. But for the Notifications log to be generated, you must enable or SMS text to be sent to your account. notifications are indicated by the message. symbol next to the SMS notifications are indicated by the smartphone) symbol next to the message. (compatible If the Notification column is blank, it means that no Notification message was sent to you. Notifications are only available for the Gateway device, Cameras, Door Locks, and the Door / Window Sensor. Note: If the Door / Window Sensor is offline (that is, not working), you will not see a change in its state or receive a Notification that it is offline. (Refresh) button (in upper When this button is selected, the screen refreshes or updates with any new Notification messages that may have occurred but had not Home Monitoring and Control service provided by Verizon Online LLC 270

273 right corner of page, above the Notification column) yet posted to this page. 5. To update this page with any new Notification messages, select the Refresh button. 6. To view details for a specific message, select the desired message: Details of the selected message display: a. To close the detailed message window, select the Close (x) button. 7. Change your Notifications settings, see topic, How to Change Your Notifications Settings, in this chapter. 8. Delete a Notification, see topic, How to Delete Your Notifications, in this chapter. Viewing Notifications from the Home Control Menu Bar 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Notifications: The Notifications & Activity page displays with the Notifications tab automatically selected. The Notifications list displays all device messages and how each was sent to you (via or SMS text message). This screen is the same as the Notifications detail page that displays when you select View All from the Notifications page via the Dashboard. For details, see topic, Viewing Notifications from the Dashboard, in this chapter. Home Monitoring and Control service provided by Verizon Online LLC 271

274 How to Change Your Notifications Settings The Notifications page allows you to change User preferences and Notification preferences: Edit the address where Notifications will be sent. Add an additional address to receive Notifications. Edit the compatible smartphone or cell phone number where Notifications will be sent via SMS text. Add an additional compatible smartphone or cell phone number to receive Notifications via SMS text. Change the conditions under which Notifications will be sent (such as when the device is online or offline, battery is low, etc.). Select or edit the sources from which you will receive the Notification messages ( or SMS text). Notifications are automatically sent to your Notifications Log for FiOS TV, and are enabled only when the Dashboard carousel is on). To edit the Notification settings: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Notifications: The Notifications and Activity page displays, showing a list of Notification messages and how each was sent to you (via and / or SMS text): Home Monitoring and Control service provided by Verizon Online LLC 272

275 3. Select Settings near the top of the page: The Settings page displays: 4. To change your address and / or SMS phone number where Notification messages are to be received: a. Edit the information in the fields: Home Monitoring and Control service provided by Verizon Online LLC 273

276 5. To add another address and / or SMS phone number: a. Select the desired link: b. Type the new information in the fields: Note: If you do not enter the correct address, the service will prompt you for a valid address. This is a good measure to ensure that you didn t accidentally type the wrong characters in the field. 6. To save the changes, select the Save Settings button. Or, to cancel without saving any changes, select the Cancel Changes button. After saving, a message displays: The User Preferences have been Successfully Saved. 7. From the Device Name list, select the device whose Notification settings you want to change: (In the example below, we ve chosen the Door Lever Keypad Lock.) When setting up Notifications for your devices use discretion. If you choose too many devices or set up too many Notifications, you could receive a very large volume of messages in your and / or SMS account. Also, check with your mobile phone service provider as text message charges may apply. Home Monitoring and Control service provided by Verizon Online LLC 274

277 The Device details section allows you to select or de-select the events or device conditions for which you want to receive and / or SMS message notifications. Next to each Device listing is a symbol that indicates if Notification options have been set up for that device. The symbol appears next to each Device Name where you ve indicated that some, but not all Notifications are to be received by and / or SMS. The symbol appears next to each Device Name where you ve indicated that you want to receive ALL notifications, both by and SMS. 8. If there is no symbol next to the Device Name, it means no Notifications have been set up for that device. 9. In the Device details screen for the selected device, check ( ) the sources ( and / or SMS) from which you want to receive Notifications when a certain device event or condition occurs (e.g., Battery Low, Door Unlocked, etc.). 10. Repeat Steps 7 and 8 for each device Notification setting you want to change. 11. To save your Notification settings, select the Save Changes button. Or, select the Cancel button if you do not want to save your changes. Home Monitoring and Control service provided by Verizon Online LLC 275

278 How to Delete Your Notifications After you have viewed the Notification messages received from your devices, you can delete them at any time. To delete a message: 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Notifications: The Notifications and Activity page displays with the Notifications tab selected: 3. Select a message to be deleted by checking ( ) the box next to that message. (You can select multiple messages if desired): a. To select ALL messages on the current page for deletion, check ( ) the box next to the Date / Time column (see figure below). Home Monitoring and Control service provided by Verizon Online LLC 276

279 All messages are automatically selected as shown: 4. Select the Delete button: The service prompts: Are you sure you want to delete the Notification(s)? 5. To continue with deletion, select the OK button. The selected Notification messages are deleted. Home Monitoring and Control service provided by Verizon Online LLC 277

280 ACTIVITY LOG Whenever any kind of activity takes place with any of your devices or Modes, the activity is recorded in an Activity Log. This log shows activity such as Thermostat s cool mode is in effect or Motion was detected at the Pan and Tilt Camera. The Activity Log is a view-only feature and no setup is required. Unlike the Notification log, the Activity Log records ALL device and Mode activity that takes place daily. The Activity Log can be viewed at any time from your computer, compatible smartphone, or FiOS TV. Software Operation How do you want to view the Activity log? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) OPERATING FROM YOUR COMPUTER How to View the Activity Log 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Home Control: The Dashboard displays at the bottom of the page with the Devices icon highlighted. 3. Select the Notifications icon from the Dashboard: The Notifications and Activity Log display (see figure below). The Activity Log (on right) shows the most recent device activity and Mode status, and the date of occurrence. Note: The Notifications section (on left) is described in a separate chapter. For information, see Notifications. Home Monitoring and Control service provided by Verizon Online LLC 278

281 4. To view a complete history of ALL device activity and Modes status: a. Select View All: The Notifications & Activity page displays with the Activity Log tab highlighted, showing all device and Mode activity: Home Monitoring and Control service provided by Verizon Online LLC 279

282 Note: This page can also be accessed from the Home Control menu bar by selecting Notifications and then selecting Activity Log as shown: Note: To view any additional Activity Log pages, select the next page number shown in either the upper or lower right corner of the page. Home Monitoring and Control service provided by Verizon Online LLC 280

283 Screen Item Description Date / Time column Type column Indicates the date and time when the device event (change of state or condition) occurred. If you select Date / Time, you can sort the view by date and time (from earliest to latest or vice versa). Indicates the Activity Log message type (e.g., Camera_motion ). Message column This is the Activity Log message that is created, based on the device event (change of state or condition) that occurred. For example, Motion was detected at the Pan and Tilt Camera or Deadbolt Keypad Lock is activated and ready to unlock. You have 30 seconds from the time it activates. (Refresh) button (in upper right corner of page, above the Notification column) When this button is selected, the screen refreshes or updates with any new Notification messages that may have occurred but had not yet posted to this page. 5. To update this page with any new Notification messages, select the Refresh button. 6. To view details for a specific message, select the desired message: Home Monitoring and Control service provided by Verizon Online LLC 281

284 Details of the selected message display: Standard factory device name Custom device name Device status or event that occurred In the example above, the name in parenthesis around Door and Window Sensor refers to the standard factory name for this device. The custom name you may have assigned to the device is shown to the right, along with the device activity or status (for example, Opened ). (For details on renaming devices, see topic How to Rename Your Devices in Part Three, Additional Information. a. To close the detailed message window, select the Close (x) button. Here are examples of other common Activity Log messages you may see: This message indicates that your Indoor Camera detected motion in the room being monitored. When you set up your camera, you define an area for motion detection area in the camera image view. If you have set up your camera in a Mode, recording will begin when motion is detected. This message indicates that your Appliance Switch device was turned off. This means that any appliance connected to that device is not currently on. This message indicates that the Indoor Light Module was turned on. This means that the light / lamp connected to that device is on. Home Monitoring and Control service provided by Verizon Online LLC 282

285 Please note that if the incandescent light bulb for the connected light / lamp is burned out, the service does not indicate this in the Activity log. Therefore, if you re leaving your home for a long period of time, such as going on vacation, you may want to install a fresh bulb. This message indicates that the Gateway device is offline. Most likely, this is because the device has been unplugged from the AC power outlet in your home. This message indicates that the mode setting on your Smart Thermostat has been changed to Cool mode (from either Heat, Auto, or Off). This message indicates that the Door Lever Keypad Lock has been locked, either automatically (after temporarily unlocking for 5 seconds to let someone in) or manually (physically), by pressing the Lock button on the inside of your door. This is still another type of door lock message, which indicates the state of the door lock is unlocked. This is a temporary state, as the door lock will lock again after 5 seconds. Home Monitoring and Control service provided by Verizon Online LLC 283

286 CREATING MODES Where the Real Fun Begins A Mode is a programmed command that instructs one or more of your HMC devices to perform their tasks immediately or automatically at a scheduled time. Modes can also be triggered whenever certain events or activity take place. For example, when the door opens, your Indoor Camera starts recording the area at which it is aimed. When you create a Mode, you can name it anything you like to remind you of its purpose. Points to Remember A device must first be set up (activated / paired and installed) before you can run it in a Mode. Modes are set up or created only from your computer, via the My Verizon Home Control web application. Modes can be launched from your computer, compatible smartphone, ipod touch, and FiOS TV. You can also activate them immediately through your Remote Control device (not the TV remote). Modes allow you to program one or more Home Control devices to perform tasks (known as events). Once created, a Mode can be activated: o ON SCHEDULE Scheduling one or more devices to start at a specific time. o ON DEMAND Selecting a button on your Remote Control or from your computer, compatible smartphone, or FiOS TV to immediately start your devices. o WHEN TRIGGERED Triggering devices to start automatically in response to a certain event or activity initiated by another device. Related Topics Mode Usage Examples Software Operation OPERATING FROM YOUR COMPUTER o How to Create a Mode Run on a Schedule Run When Triggered Run on Demand o How to Manually Activate a Mode o How to Add a Device to the Mode o How to Change Your Mode Settings o How to Delete a Mode o How to Assign Modes to the Remote Control Buttons o How to View, Add, or Modify Mode Button Assignments A Shortcut Method Home Monitoring and Control service provided by Verizon Online LLC 284

287 Mode Usage Examples Here are a few practical examples of how you can set up and use Modes: On Demand When you manually activate the Mode, the floor lamp and TV in your living room turn on, and your Smart Thermostat adjusts to a preset temperature setting. The Mode is activated on demand, any time you want through your computer, compatible smartphone, or FiOS TV. And, you can even run the Mode by simply pressing a programmed button on your Remote Control device. We ll show you how! On Schedule You can schedule the Mode to activate automatically at a certain time, say 5:30 PM. At 6:00 PM you arrive home from work on a cold winter evening. The room heating temperature is automatically raised 6 degrees to warm up your home at a comfortable setting. The lamps turn on in your living room. The kitchen crock pot is warming up your dinner. Another example of a scheduled Mode is creating a Vacation Mode, whereby you schedule selected devices to perform their tasks while you are miles from home. Lights are set to turn on and off at certain times, and the thermostat is raised or lowered or shut off completely - according to the Mode schedule. When Triggered You can set up the Mode so that activity from one device triggers the Mode to start the activity of one or more other devices. For example, someone opens a door or window, which is detected by your Door / Window Sensor. This activates the Mode to turn on a floor light and your Indoor Camera to begin recording the area for which it is set to view. As you see, there are many ways to automate home activity by setting up Modes. The possibilities are endless! Let s get started and see how easy it is to create your first Mode! Software Operation How do you want to operate this mode? Select the link below for instructions. From your Computer From your compatible Smartphone or ipod touch (see guide, Using Home Monitoring and Control with Your Compatible Smartphone) From the FiOS TV application (see guide, Using Home Monitoring and Control with the FiOS TV Application) Home Monitoring and Control service provided by Verizon Online LLC 285

288 OPERATING FROM YOUR COMPUTER How to Create a Mode 1. Go to the Home Control application on the MyVerizon web portal. 2. From the menu bar, select Modes: The Modes page displays, showing a list of Modes that have been created. Of course if you re just starting out, you would not see any. The Mode Name column on the left shows a list of Modes that have already been set up. The Run Method column shows how each Mode is set up to be activated (Triggered, Scheduled, or On Demand): Scheduled. The Mode is scheduled to run at a specific time, such as 7:30 pm. You can set your Mode to run automatically on daily, weekly, or at custom intervals. Triggered. The Mode is triggered by a device or event, which causes the other devices in your Mode to activate. On Demand. The Mode is started manually on demand from your computer, compatible smartphone or FiOS TV. It may also be run manually from your Remote Control device by pressing one of the programmed Mode buttons. Home Monitoring and Control service provided by Verizon Online LLC 286

289 The Repeat column indicates if a scheduled Mode (activated on a certain date and time) is to repeat automatically on a daily or periodic basis. If not, the Mode status is marked Not Applicable. 3. Select Create New Mode: Mode Wizard Step 1, Select Run Method displays: In this step, you decide when you want your Mode to run on a schedule, when triggered, or on demand. 4. Select the desired option for this Mode: To run on a schedule, Your Mode will be set to run automatically on a daily, weekly, or custom schedule. For example: Set your lights to turn on at a set time each day. a. Select Run on Schedule. b. To continue, see topic, Run on a Schedule, in this chapter. To run when triggered, Your Mode will be activated when the Trigger device triggers the Mode to start. For example: When your Camera detects motion in a room, it starts Home Monitoring and Control service provided by Verizon Online LLC 287

290 recording. a. Select Run when triggered. b. To continue, see topic, Run When Triggered, in this chapter. To run on demand, Your Mode will activate when you manually select Activate from the Modes section of the software via your computer, compatible smartphone, or FiOS TV, or pressing a Mode button on your Remote Control. For example: You activate a Mode remotely from work to unlock the door for the babysitter. a. Select Run on Demand. b. To continue, see topic, Run on Demand, in this chapter. Run on a Schedule In this example, here s the scenario: You want to schedule your Mode to run every morning at 6:00 am. When activated, your bedroom lamp (connected to the Indoor Light Module) will turn on, your Smart Thermostat will adjust to the desired temperature, and your crock pot (connected to the Appliance Switch will start warming up your breakfast. 1. Complete Steps 1 through 4 in How to Create a Mode. After selecting on Run on Schedule, the service displays: Select a calendar start date Type the time in this field OR select from the drop-down list Select ending date Select how often this Mode should repeat. Home Monitoring and Control service provided by Verizon Online LLC 288

291 2. Select the desired settings for each field. 3. When finished, select the Next button to continue. Mode Wizard Step 2, Select Devices displays: Device menu Tip: Select the Right and Left arrows to scroll through the remaining devices if not shown in the Device menu above. 4. Select the first device from the Device menu that you would like to include in your Mode. (You can add as many devices as you like.) a. Select the desired device icon to display in the target area of your screen as shown: Home Monitoring and Control service provided by Verizon Online LLC 289

292 TARGET AREA FOR ADDING DEVICES TO YOUR MODE Note: If you select the wrong device or change your mind about adding that device, select the Close button (x) (in the upper right corner of the thumbnail image) to remove that device from the Mode. The device icon will be returned to the Device menu. b. If you re adding an Indoor Light Module, select the ON / OFF button to turn it ON or OFF when this Mode is run. (In the example above, the Indoor Light Module will turn ON when the Mode starts.) c. If you re adding the Smart Thermostat to this Mode, select the desired settings as described below. (This is ideal when you want the thermostat to adjust itself in the morning, evening, or while you re away from home or on vacation.) When this Mode is activated, the thermostat will adjust to the settings you have selected for heating or cooling. Home Monitoring and Control service provided by Verizon Online LLC 290

293 Step 1. Select the Step 2. Select the Step 3. Set the desired In this example, if the Thermostat setting from service to be controlled: Thermostat setting for room temperature rises the first drop-down Auto, Cool, Heat, or your Cooling service. above 65 degrees, the menu. Off. Cooling service will cycle on. Step 4. Select the Fan setting from the drop-down menu. In this example, the fan is set to turn on automatically based on room conditions. d. If you re adding the Appliance Switch to this Mode, select the ON / OFF button to turn it ON or OFF when this Mode is run. (In the ON position, for example, this is ideal when you want to heat up Home Monitoring and Control service provided by Verizon Online LLC 291

294 fresh biscuits for breakfast. In the OFF position, this is ideal when you want to turn off your stereo or other appliance before going to bed.) (In the example below, the Appliance Switch will turn ON when the Mode is run.) e. To add another device to this Mode, repeat Step 4. (Remember, a Mode can be one or more devices that perform a task when activated through your computer, compatible smartphone, FiOS TV, or the HMC Remote Control device.) Before we continue with the next step, shown below is an example of the Mode we re setting up. It shows the devices we selected for this Mode. Remember, this is only an example. YOU choose the devices you want to set up in your Mode. 5. When finished adding devices to your Mode, select the Next button to continue. Mode Wizard Step 3, Name Your Mode displays: Home Monitoring and Control service provided by Verizon Online LLC 292

295 Home Monitoring and Control service provided by Verizon Online LLC 293

296 6. In the Name This Mode field, enter a name for this Mode. Note: When entering the name, you should give it something meaningful to remind you what this Mode is for (such as Morning Mode, if this is a scheduled Mode schedules devices to start up in the morning). Also, you cannot use a name that s been previously assigned to another Mode. 7. To save your new Mode, select Save & Next. Or, select Cancel if you do not want to save your changes. After naming and saving the Mode, Mode Wizard Step 4, Notifications displays: Home Monitoring and Control service provided by Verizon Online LLC 294

297 Mode Wizard Step 4 is optional. It allows you to set up a Notification in your service so that any time this Mode is activated, you will receive a message. You can select to receive this Notification via and / or SMS text. By selecting either option, you will also receive a Notifications log when this Mode is run. The log can be manually retrieved and viewed from your computer, compatible smartphone, or FiOS TV. 8. Select the desired option: a. To continue, go to Step 9 below (in this chapter). b. To skip the Notifications step: i. Select the Skip button. ii. Skip to Mode Wizard Step 5, Assign to Remote (below) in this chapter. 9. Check ( ) the boxes to indicate how you want to receive this Notification: Notifications for Modes are automatically received on your FiOS TV when the Home Monitoring and Control application is activated. However, to enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. Home Monitoring and Control service provided by Verizon Online LLC 295

298 10. When finished, select the Save & Next button. Or, select Skip if you do not want to save your changes. Mode Wizard Step 5, Assign to Remote displays: Mode Wizard Step 5 is optional. It allows you to assign the Mode you just created to one of the four buttons on your Remote Control. By doing so, you can run the Mode at any time by pressing the assigned button. You will find this is the easiest way to run a Mode when you re home or a short distance away (such as standing outside your door to enter or leave). There is no limit to the number of Modes that can be created. However, you can assign only one Mode to each of the four (4) Remote Control buttons. You can also change button assignments from this screen and assign previously created Modes to any of the remote buttons. 11. Select the desired option: a. To continue, go to Step 12 below (in this chapter). b. To skip the Assign to Remote step, select the Skip button. No further action is required. 12. To assign the Mode to a Remote Control button: a. Select the arrow next to the desired button number to display a drop-down list: Home Monitoring and Control service provided by Verizon Online LLC 296

299 b. Select the Mode you created from the list: 13. To save your new Mode, select Save & Next. Or, select Cancel if you do not want to save your changes. The Modes page displays, showing a list of Modes that have been created. The Mode you created is added to the list: 14. to test your Mode and verify that it works: Home Monitoring and Control service provided by Verizon Online LLC 297

300 a. Select the Run Now button next to the Mode. A Notice displays: The Mode (Morning Mode) has been successfully activated. b. To close the notice, select OK. After creating the Mode, an entry in the Activity Log is also recorded showing that the Mode was created. For information on how to view the Activity Log, see Activity Log. Home Monitoring and Control service provided by Verizon Online LLC 298

301 Run When Triggered In this example, here s the scenario: The Door / Window Sensor is used as the trigger device to activate your Camera to start recording and to turn on an indoor light (connected to your Indoor Light Module) when a door or window is opened. In this same mode, you can also enable an appliance to turn on when connected to the Appliance Switch. 1. Complete Steps 1 through 4 in How to Create a Mode. After selecting on Run when triggered, the service displays: When a device is triggered, it activates the Mode to start the other devices. Note: Use the vertical scroll bar to view any remaining Trigger devices not shown. In our example below, we use the Door / Window Sensor as the trigger device to activate the Mode which starts your other devices. If you are using a Camera as the trigger device, it must also be selected as the target device in Step 5 below to enable camera recording in the motion detection area. Home Monitoring and Control service provided by Verizon Online LLC 299

302 2. Select the desired Trigger device by selecting the radio button next to the device icon: Select the radio button to select this device as the Trigger device. Select the radio button for the state or condition of the Trigger device that will activate the Mode. 3. Select the radio button for the state or condition of the Trigger device that will activate the Mode. In our example, we ve selected Opened. This means when the Door / Window Sensor detects that the door or window is opened, it will activate the Mode to start your other devices (which we will select shortly). 4. Select the Next button. Mode Wizard Step 2, Select Devices displays: Device menu Home Monitoring and Control service provided by Verizon Online LLC 300

303 Tip: Select the Right and Left arrows to scroll through the remaining devices if not shown in the Device menu above. 5. Select the devices from the Device menu that you would like to include in your Mode. (You can add as many devices as you like. In our example, we have chosen the Indoor Camera and the Indoor Light Module.) Remember, this is only an example. YOU choose the devices you want to set up in your Mode. If you set up a Camera as the triggering device in Step 2, you must also add it to the target area below. Otherwise, your Camera will not record the detected motion area. TARGET AREA FOR ADDING DEVICES TO YOUR MODE Note: If you select the wrong device or change your mind about adding that device, select the Close button (x) (in the upper right corner of the thumbnail image) to remove that device from the Mode. The device icon will be returned to the Device menu. 6. Make sure you have selected the desired setting for each device when activated (such as the ON / OFF button for the Indoor Light Module or Appliance Switch, if used in the mode). 7. When finished adding devices to your Mode, select Next to continue. Or, select Cancel if you do not want to save your changes. Home Monitoring and Control service provided by Verizon Online LLC 301

304 Mode Wizard Step 3, Name Your Mode displays: 8. In the Name This Mode field, enter a name for this Mode. Note: When entering the name, you should give it something meaningful to remind you what this Mode is for (such as After School Mode, if this Mode is triggered when the kids come home from school). Also, you cannot use a name that s been previously assigned to another Mode. 9. To save your new Mode, select Save & Next. Or, select Cancel if you do not want to save your changes. Home Monitoring and Control service provided by Verizon Online LLC 302

305 After naming and saving the Mode, Mode Wizard Step 4, Notifications displays: Mode Wizard Step 4 is optional. It allows you to set up a Notification in your service so that any time this Mode is activated, you will receive a message. You can select to receive this Notification via and / or SMS text. By selecting either option, you will also receive a Notifications log when this Mode is run. The log can be manually retrieved and viewed from your computer, compatible smartphone, or FiOS TV. 10. Select the desired option: a. To continue, go to Step 11 below (in this chapter). b. To skip the Notifications step: iii. Select the Skip button. iv. Skip to Mode Wizard Step 5, Assign to Remote (below) in this chapter. 11. Check ( ) the boxes to indicate how you want to receive this Notification: Notifications for Modes are automatically received in the FiOS TV application when the Home Monitoring and Control application is activated. However, to enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. Home Monitoring and Control service provided by Verizon Online LLC 303

306 12. When finished, select the Save & Next button. Or, select Skip if you do not want to save your changes. Mode Wizard Step 5, Assign to Remote displays: Mode Wizard Step 5 is optional. It allows you to assign the Mode you just created to one of the four buttons on your Remote Control. By doing so, you can run the Mode at any time by pressing the assigned button. You will find this is the easiest way to run a Mode when you re home or a short distance away (such as standing outside your door to enter or leave). There is no limit to the number of Modes that can be created. However, you can assign only one Mode to each of the four (4) Remote Control buttons. You can also change button assignments from this screen and assign previously created Modes to any of the remote buttons. 13. Select the desired option: a. To continue, go to Step 14 below (in this chapter). b. To skip the Assign to Remote step, select the Skip button. No further action is required. 14. To assign the Mode to a Remote Control button: a. Select the arrow next to the desired button number to display a drop-down list: Home Monitoring and Control service provided by Verizon Online LLC 304

307 b. Select the Mode you created from the list: 15. To save your new Mode, select Save & Next. Or, select Skip if you do not want to save your changes. The Modes page displays, showing a list of Modes that have been created. The Mode you created is added to the list: Home Monitoring and Control service provided by Verizon Online LLC 305

308 16. Test your Mode and verify that it works: a. Select the Run Now button next to the Mode. A Notice displays: The Mode (After School Mode) has been successfully activated. b. To close the notice, select OK. After creating the Mode, an entry in the Activity Log is also recorded showing that the Mode was created. For information on how to view the Activity Log, see Activity Log. Run on Demand In this example, here s the scenario: You re at work and your housekeeper calls to say she needs inside your home. So manually on demand, from your office computer or compatible smartphone, you remotely unlock the front door for her. She will have 5 seconds to unlock the door and let herself in. In this same Mode, you also turn on the living room lamp (connected to the Indoor Light Module) and den room TV (connected to your Appliance Switch device). 1. Complete Steps 1 through 4 in How to Create a Mode. After selecting on Run on Demand, the service displays: Home Monitoring and Control service provided by Verizon Online LLC 306

309 This is an informational screen letting you know that the Mode you create here will be activated on demand (manually) whenever you want from your computer, compatible smartphone, ipod touch, or FiOS TV. 2. To continue, select the Next button. Mode Wizard Step 2, Select Devices displays: Device menu Tip: Select the Right and Left arrows to scroll through the remaining devices if not shown in the Device menu above. 3. Select the devices from the Device menu that you would like to include in your Mode. (You can add as many as you like. In our example, we have chosen the Door Lever Keypad Lock, Indoor Light Module, and the Home Monitoring and Control service provided by Verizon Online LLC 307

310 Appliance Switch.) Remember, this is only an example. YOU choose the devices you want to set up in your Mode. TARGET AREA FOR ADDING DEVICES TO YOUR MODE Note: If you select the wrong device or change your mind about adding that device, select the Close button (x) (in the upper right corner of the thumbnail image) to remove that device from the Mode. The device icon will be returned to the Device menu. 4. Make sure you have selected the desired setting for each device when activated (such as the ON / OFF button for the Indoor Light Module or Appliance Switch, if used in the mode). 5. When finished adding devices, select Next to continue. Or, select Cancel if you do not want to save your changes. Home Monitoring and Control service provided by Verizon Online LLC 308

311 Mode Wizard Step 3, Name Your Mode displays: 6. In the Name This Mode field, enter a name for this Mode. Note: When entering the name, you should give it something meaningful to remind you what this Mode is for (such as Office Mode, if you activate this Mode remotely from your office). Also, you cannot use a name that s been previously assigned to another Mode. Home Monitoring and Control service provided by Verizon Online LLC 309

312 7. To save your new Mode, select Save & Next. Or, select Cancel if you do not want to save your changes. After naming and saving the Mode, Mode Wizard Step 4, Notifications displays: Mode Wizard Step 4 is optional. It allows you to set up a Notification in your service so that any time this Mode is activated, you will receive a message. You can select to receive this Notification via and / or SMS text. By selecting either option, you will also receive a Notifications log when this Mode is run. The log can be manually retrieved and viewed from your computer, compatible smartphone, or FiOS TV. 8. Select the desired option: a. To continue, go to Step 9 below (in this chapter). b. To skip the Notifications step: i. Select the Skip button. ii. Skip to Mode Wizard Step 5, Assign to Remote (in this chapter). 9. Check ( ) the boxes to indicate how you want to receive this Notification: [ Home Monitoring and Control service provided by Verizon Online LLC 310

313 Notifications for Modes are automatically received on your FiOS TV when the Home Monitoring and Control application is activated. However, to enable the Notifications Log to be created, you must select at least one Notification event for or SMS. How to view Notifications via the FiOS TV application is described in the guide, Using Home Monitoring and Control with the FiOS TV Application. 10. When finished, select the Save & Next button. Or, select Skip if you do not want to save your changes. Mode Wizard Step 5, Assign to Remote displays: Mode Wizard Step 5 is optional. It allows you to assign the Mode you just created to one of the four buttons on your Remote Control. By doing so, you can run the Mode at any time by pressing the assigned button. You will find this is the easiest way to run a Mode when you re home or a short distance away (such as standing outside your door to enter or leave). There is no limit to the number of Modes that can be created. However, you can assign only one Mode to each of the four (4) Remote Control buttons. You can also change button assignments from this screen and assign previously created Modes to any of the remote buttons. 11. Select the desired option: a. To continue, go to Step 12 below (in this chapter). b. To skip the Assign to Remote step, select the Skip button. No further action is required. 12. To assign the Mode to a Remote Control button: Home Monitoring and Control service provided by Verizon Online LLC 311

314 a. Select the arrow next to the desired button number to display a drop-down list: b. Select the Mode you created from the list: 13. To save your new Mode, select Save & Next. Or, select Skip if you do not want to save your changes. The Modes page displays, showing a list of Modes that have been created. The Mode you created is added to the list: Home Monitoring and Control service provided by Verizon Online LLC 312

315 14. Test your Mode and verify that it works: a. Select the Run Now button next to the Mode. A Notice displays: The Mode (Office Mode) has been successfully activated. b. To close the notice, select OK. After creating the Mode, an entry in the Activity Log is also recorded showing that the Mode was created. For information on how to view the Activity Log, see Activity Log. Home Monitoring and Control service provided by Verizon Online LLC 313

316 How to Manually Activate a Mode 1. From the My Verizon Home Control web application: a. On the menu bar, select Modes: 2. From the Modes page, select the Run Now button for the Mode you want to activate: A notice displays: The Mode (Turn Off Everything) has been successfully activated. 3. To close the notice, select OK. And don t forget you can also run a Mode instantly using your Remote Control device. Home Monitoring and Control service provided by Verizon Online LLC 314

317 How to Add a Device to the Mode 1. From the My Verizon Home Control web application: a. On the menu bar, select Modes: 2. From the Modes page, select the name of the Mode you want to add the device to: 3. From the selected Mode screen, select Add a Device: Home Monitoring and Control service provided by Verizon Online LLC 315

318 4. From the Mode page with Mode Wizard Step 2, Select Devices selected, select the device you want to add (in our example, we ll add the Indoor Camera): The Indoor Camera is added to the Mode. 5. Select the Next button to continue. The service moves to Mode Wizard Step To save the change to this Mode, select Save & Next. The service moves to Mode Wizard Step If you don t have any additional changes, you can select the Skip button here and on the next screen (Mode Wizard Step 5 to exit. The new device is added to your Mode, and the service returns to the Modes page. Home Monitoring and Control service provided by Verizon Online LLC 316

319 How to Change Your Mode Settings 1. From the My Verizon Home Control web application: a. On the menu bar, select Modes: 2. From the Modes page, select the name of the Mode you want to change: 3. From the selected Mode screen, select Edit Mode: Home Monitoring and Control service provided by Verizon Online LLC 317

320 4. From the Mode page, select directly on the desired Mode Wizard Step (1, 2, 3, 4, or 5) and follow the onscreen instructions to make your changes: From this screen, you can: Select a new method that defines how your Mode is to run (Run on Schedule, Run When Triggered, or Run on Demand) Mode Wizard Step 1 Add or delete the devices used in this Mode, or adjust the settings of a device used in this Mode (such as changing the ON / OFF button status for the Indoor Light Module or Appliance Switch, or making a change to the Smart Thermostat settings) Mode Wizard Step 2 Change the name of your Mode Mode Wizard Step 3 Change your Notifications settings to enable or disable and SMS text when Mode activity takes place Mode Wizard Step 4 Assign or un-assign Modes in your Remote Control device buttons Mode Wizard Step 5 Home Monitoring and Control service provided by Verizon Online LLC 318

321 How to Delete a Mode 1. From the My Verizon Home Control web application: a. On the menu bar, select Modes: 2. From the Modes page, check ( ) the box next to the Mode you want to delete: 3. Select the Delete button: The service prompts if you re sure you want to delete the mode: Home Monitoring and Control service provided by Verizon Online LLC 319

322 4. To continue with deletion, select the OK button. The Mode is deleted. Note: To select ALL Modes in the list for deletion, check ( ) the box next to Mode Name. All Modes will be deleted when you select the Delete button: Home Monitoring and Control service provided by Verizon Online LLC 320

323 How to Assign Modes to the Remote Control Buttons You can assign a Mode to one of the four buttons on your Remote Control. This concept is similar to storing phone numbers in your telephone to automatically dial the number whenever you want. Assigning Modes to the Remote Control buttons allows you to activate (run) the Mode by pressing the assigned button. Before you can perform this task, however, a Mode must already be created. (How to set up a Mode is described in the Creating Modes chapter). A Mode can be assigned to a remote button when you first create the Mode, but if you didn t do it then, here s how. To assign a Mode to your Remote Control: 1. From the My Verizon Home Control web application: a. On the menu bar, select Modes: 2. From the Modes page: a. Select the desired Mode that from the drop-down list: b. From the Mode details window, select Edit Mode: Home Monitoring and Control service provided by Verizon Online LLC 321

324 c. From the Mode Wizard Steps, select Step 5, Assign to Remote : d. From the Remote Control list of buttons, select the desired button. You can either select a button that is currently unassigned, or select a button that already has a stored Mode and replace the current Mode with the new one: e. Select the desired Mode from the list: Home Monitoring and Control service provided by Verizon Online LLC 322

325 The Mode is assigned to the Remote Control button: f. To assign another Mode to a Remote Control button, select the button and assign the desired Mode. g. To save your Mode button assignments, select Save & Close. Or, select Skip if you do not want to save your changes. The new button assignment is saved, and the service returns to the Modes page. Home Monitoring and Control service provided by Verizon Online LLC 323

326 How to View, Add, or Modify Mode Button Assignments A Shortcut Method To view, add, or modify the Mode button assignments on your Remote Control device: 1. From the My Verizon Home Control web application: a. On the menu bar, select Device Settings: 2. From the My Devices page: a. Select the Remote Control thumbnail: The Device Settings page displays, showing the current Modes assigned to the Remote Control buttons: Home Monitoring and Control service provided by Verizon Online LLC 324

327 b. From the Remote Control list of buttons, select the desired button. You can either select a button that is currently unassigned, or select a button that already has a stored Mode and replace the current Mode with the new one: c. Select the desired Mode from the list: Home Monitoring and Control service provided by Verizon Online LLC 325

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