CARE MANAGEMENT PROGRAM SUPERVISOR

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1 JOB ANNOUNCEMENT CARE MANAGEMENT PROGRAM SUPERVISOR Preference given to applications received by: 12/07/15 Open until filled REPORTS TO: Care Management Director TEN-STEP ANNUAL SALARY RANGE: $55,940 $72,990 DOQ JOB SUMMARY: Coordinates and oversees NWRC care management programs and services that may include Community-Based Long-term Care Case Management, Health Homes Care Coordination and other direct service programs in NWRC s Bellingham and Burlington offices. Provides direct supervision, leadership, and training to staff to assure that the overall goals and objectives of care management services are met. Participates with supervisory team on program management, new program development, and outreach activities. ESSENTIAL JOB DUTIES include but are not limited to: 1. Provides supervision and oversight of care management programs and services using a team oriented approach. Coordinates program activity with NWRC planning, administrative and program departments, and with other care management supervisors. 2. Directly supervises staff, including conducting regular individual meetings, performing staff evaluations, planning and initiating strategies for performance, authorizing vacation/sick leave, approving time sheets, administering disciplinary measures, and resolving complaints. 3. Coordinates staff scheduling and program coverage. Provides direct service to clients during peak periods of service or during staff shortages. 4. Organizes regular staff meetings and coordinates program and staff communication. 5. Participates in recruitment, selection, and training of new staff. 6. Monitors appropriate program and budget reports. Compiles monthly, quarterly, and annual reports according to program requirements or as requested. 7. Participates in NWRC Leadership team, and departmental planning and program meetings as required. 8. Develops and maintains professional working relationships with other community and State agencies. Participates in in local, state, and regional meetings as required and as time permits. 9. Care Management Program Responsibilities 10. Coordinates incoming and outgoing XIX cases with appropriate HCS staff. Performs initial review of cases and assigns the case to the appropriate case manager based on the skill level required and existing case load. Monitors staff caseloads and provides clinical consultation on a regular basis with each staff member. Monitors and reviews case files for program compliance, quality, accuracy, and completeness. 11. Coordinates nursing services with other care management staff and assures that nursing services are implemented in compliance with program quality assurance standards, policies, and procedures. 12. Provides support to the Health Homes program, which may include supervision of care coordinators, and coordination of NWRC CCO activities with other members of the Health Homes team. 13. Serves as a resource for clinical staff in the assessment of clients, level of care determinations, clinical decision-making, development of care plans and on-going care management and care coordination. 14. Serves as a resource for case aide and administrative staff, which may include development and analysis of new policies, assessment of work flows and management systems. 15. Monitors payment processes, reviews, reports, and assists with problems/issues as needed. 16. Participates with Care Management supervisory team in staff recruitment, selection and orientation; training and quality assurance activities; developing policies, procedures and materials; and program development activities. QUALIFICATIONS: Knowledge, Skills and Abilities: Ability to supervise, direct, motivate, and train others. Ability to work as part of a team and provide leadership and structure as appropriate.

2 Ability to develop procedures for new and ongoing program and case management functions. Ability to communicate effectively in both oral and written format. Ability to plan, organize, prioritize, and coordinate work assignments and/or projects. Ability to work with efficiency under frequent pressure of deadlines while maintaining a professional demeanor. Ability to formulate solutions to problems in a timely manner. Extensive knowledge of responsibilities and resources of federal, state and local agencies responsible for administering services for older adults and persons with disabilities. Ability to establish and maintain effective working relationships with co-workers, providers and the general public using courtesy, tact and good judgment. Demonstrated ability to assess client health status, develop appropriate care plans, assess skill and suitability of personal care aides, and provide consultation to case management staff. Sensitivity to the needs and values that are present in working with diverse groups of people. Education/Experience - Minimum: Master's degree in behavioral and health services (this includes social work, clinical psychology, sociology, guidance counseling, gerontology, nursing) and two years of paid onthe-job social service experience; OR Bachelor's degree behavioral or health services or a related field AND four years of paid onthe-job social service experience; Two years supervisory experience in an administrative capacity, including supervision of programs and personnel, preferably in a home-visit environment, and overall office management OR An equivalent combination of education and experience which provides the skills, knowledge, and abilities to perform the work. Experience working with community-based programs for seniors and people with disabilities, including with information & assistance and case management programs preferred. Licenses/Certificates: Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance. WORKING CONDITIONS\PHYSICAL REQUIREMENTS: Work is performed approximately 90% in an office environment and 10% in client visits. Potential hazards include working with emotionally unstable, noncompliant or aggressive clients and complex family dynamics; significant travel; driving in inclement weather; second hand tobacco smoke; aggressive animals; and exposure to contagious diseases. Potential exposure to repetitive stresses due to prolonged use of computers. Sufficient mobility is required for the use of office equipment such as computers, telephones, and files, as well as for performing in-home assessments of clients which may have limited accessibility. Lifting a maximum of 30 pounds may be required. The ability to hear and communicate at a level sufficient to perform the essential functions of the position is required. BENEFITS: NWRC offers excellent medical/dental/vision benefits for the full-time employee and their dependent(s). In addition, the employee and dependents are eligible to participate in the Employee Assistance Program (EAP). Other benefits include participating in the Public Employees Retirement System (PERS), long term disability insurance, life insurance, various deferred compensation programs, Flex Plans for health and/or child/elder care, paid leave, sick leave, and 11 paid holidays per year. TO APPLY: Application materials may be requested by downloading directly ing or contacting the Bellingham All applications and application materials, including a cover letter and resume, must be fully completed and returned to the Bellingham office December 7, SELECTION PROCESS: After reviewing the applications, the NWRC will contact the most qualified candidates to participate in a selection process consisting of job-related selection exercises. NWRC will make reasonable accommodation upon request for those individuals with disabilities. rthwest Regional Council An Equal Opportunity Employer Q:\HUMAN RESOURCES\Confidential\SELECTION\2015\Care Mgmt Supervisor\Job Announcement.docx

3 MINIMUM QUALIFICATIONS CHECKLIST Care Management Program Supervisor I hereby certify that all statements made below are true and correct. Signature Print Name Date Please fully complete and submit this checklist with your application. REQUIRED Qualifications 1. Master's degree in behavioral and health services (this includes social work, clinical psychology, sociology, guidance counseling, gerontology, nursing) and two years of paid on-the-job social service experience; OR Bachelor's degree behavioral or health services or a related field AND four years of paid on-the-job social service experience. 2. Two years supervisory experience in an administrative capacity, including supervision of programs and personnel, preferably in a home-visit environment, and overall office management OR An equivalent combination of education and experience which provides the skills, knowledge, and abilities to perform the work. If you don t meet the two years of supervisory experience, briefly describe the equivalent combination of education and experience. 3. Extensive knowledge of responsibilities and resources of federal, state and local agencies responsible for administering services for older adults and persons with disabilities. Briefly describe where/how knowledge gained. 4. Demonstrated ability to assess client health status, develop appropriate care plans, assess skill and suitability of personal care aides, and provide consultation to case management staff. 5. A valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance. PREFERENCES 6. Experience working with community-based programs for seniors and people with disabilities, including with information & assistance and case management programs preferred. Briefly describe. Q:\HUMAN RESOURCES\Confidential\SELECTION\2015\Care Mgmt Supervisor\Min Qual Checklist.docx

4 EMPLOYMENT APPLICATION POSITION APPLIED FOR 600 Lakeway Drive Suite 100 Bellingham, WA (360) Please complete this application by typing or clearly printing. Fully and accurately complete all application questions, even if submitting your resume. This application will be evaluated to determine which applicants will continue in the selection process. Use additional sheets if more space is needed. Name (Last) (First) (M.I.) Address (Street) (City) (State) (Zip) Telephone (Day) (Evening) ( Address) Do you have the legal right to work in the U.S.? te: All employment offers are contingent upon proof of eligibility to work in the U.S. Have you been convicted of a felony or released from prison within the last ten (10) years? te: Please explain fully any convictions on a separate sheet of paper. Each case is considered individually. A conviction will not necessarily preclude you from employment; however failure to disclose convictions can disqualify you from employment. Are you related to any current employee of NWRC? Have you ever been dismissed, discharged, fired or asked to resign from a position? If yes, please explain. I learned about this job through: Newspaper (Title) Other Source What type of employment are you interested in? Full-time Part-time Temporary Education Type of School School & Location Circle Yrs Completed Degree/Certificate High School 9 th 10 th 11 th 12 th GED College or University Studies Graduate School Business or Tech. School Other Relevant Training or Courses

5 License/Registration/Certificate Description State Number Expiration Work History List experience which relates to the qualification as required on the Job Announcement. Begin with your most recent experience. List all jobs separately and identify gaps in employment. A résumé will not substitute for the information required in this section. Résumés may be attached, but do not write See Résumé in lieu of completing the application. FROM: / / TITLE: CURRENT OR MOST RECENT EMPLOYER: FROM: / / TITLE: EMPLOYER: FROM: / / TITLE: EMPLOYER: 2

6 FROM: / / TITLE: EMPLOYER: FROM: / / TITLE: EMPLOYER: FROM: / / TITLE: EMPLOYER: ADDITIONAL EXPERIENCE (volunteer, internship, etc.): I hereby certify that all statements made in this application and accompanying materials are true and I agree and understand that any misstatement or omission of material fact will cause forfeiture on my part of all rights of employment with the rthwest Regional Council (NWRC). I hereby authorize NWRC to solicit and receive information from my past employers and release both parties from any claims of liability arising from such inquiry and investigation or the supplying of information for such investigation. SIGNATURE: (SIGNATURE REQUIRED FOR APPLICATION TO BE COMPLETE) DATE: 3

7 Applicant Background Inquiries Employment References Release and Waiver of Liability Please read carefully before signing I hereby authorize the NWRC to solicit and receive information from my past employers and other references. I authorize both my present and all former employers to release information contained in my personnel files and other related information regarding my employment. I willingly, knowingly, and voluntarily agree to hold harmless and agree to waive any and all legal claims against the NWRC for such inquiries and each employer, its officers, agents, directors, or representatives who provide employment information to the NWRC. Applicant Signature Date Criminal Background Check Authorization Employees of the NWRC may have access to confidential and sensitive information related to vulnerable adults and children. For this reason, all prospective employees must agree to authorize the NWRC to conduct a criminal background check. At some point in the final steps of the selection process, you will be requested to sign a form that authorizes the NWRC to conduct a Washington State Patrol criminal background check. I understand and agree to the NWRC conducting a WSP criminal background check in the final steps of the selection process. Additionally, I acknowledge and authorize my background to be checked on an intermittent basis to verify my eligibility for continued employment. Applicant Signature Date Print Name 4

8 Applicant Data Record NWRC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected under federal, state or local law. The NWRC is subject to certain governmental record-keeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, the employer invites applicants to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This Applicant Data Record will be removed from your employment application materials and will not be considered when reviewing and evaluating your qualifications. Full Name: Date: Position Applied For: Please identify where you learned about this employment opportunity: Newspaper Ad Employment Agency Employee Referral School: Walk-In Other (please identify): Sex: Male Race/Ethnicity: Female Hispanic or Latino White Black or African American Native Hawaiian or Other Pacific Islander Asian American Indian or Alaskan Native Two or more races Individual with Disability Defined as a person who (1) has a physical or mental impairment which substantially limits one or more of his or her major life activity(s), (2) has a record of such impairment(s), or (3) is regarded as having such impairment(s). For purposes of this definition, an individual with disability(s) is substantially limited if he or she is likely to experience difficulty in securing, retaining, or advancing in employment because of the disability(s). Q:\HUMAN RESOURCES\FORMS\Applicant Data Record_2011.docx Revised 08/11

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