Proposal To Set Up Online Casino For Land Based Casino. New Vision! New Edge! New Opportunities!

Transcription

1 2015 Proposal To Set Up Online Casino For Land Based Casino New Vision! New Edge! New Opportunities! It is time to give your business more edgeand more revenue Own Your Own Brand, Be Your Own Boss! Start Live Casino with us now! Page1

2 Contents 1. Start Live Casino Mission 3 2. Start Live Casino Overview 4 3. Provision for Proposal 6 4. Our Products Live Dealer casino Slot Sports book Keno games Asia Lottery 7 5. Our Features Live Dealer Casino Rooms Games Selection Live Baccarat Roulette, Sicbo Dragon Tiger, SocDia Fan-Tan, Balangkai Disco Pit Sports Book Sports Book Member Site Slot games Slots Overview Slots Games Selection Tiger Club Slots Dragon Club Slots Keno games Asia Lottery games Powerful Back Office (BOA) Affiliate, Agent Management Platform Betting with Smart Phone Business Architecture Telephone Betting System (Telebet) Embedded Technologies / Infrastructure Engagement Models Our Partners Contact Us 39 Page2

3 1. START LIVE CASINO MISSION Set Up Online Casino for Land Based Casino What does Start Live Casino (SLC) offers to Land-based casino operator? For operators of all land-based casinos, looking for new ways to attract new customers and increase revenues are the ultimate priority. But as in most land-based casinos, restrictions in floor space, geographical reach and gaming regulations can make this a difficult challenge. As a land-based casino operator, you have an extensive player database at your disposal and people are already familiar with your brand. Taking the step from land-based to online is the most logical thing to do in this competitive market. It is important:- To protect and reinforce the revenue your land-based casino currently generates Online casino can also serve as a long-term marketing opportunity to enhance your brand Online casino gaming is a profitable business Anytime, Anywhere your players can always play with you, always open up access to your casino games to anyone who has an internet connection More games available to play, also means higher average player spend Longer player lifetime value Vastly increased customer base Low setup cost One of the biggest and hardest challenge in finding your direction to move forward to online casino gaming is meeting the rightsoftware provider partner. That s where Start Live Casino comes in. We provide the full range of solutions and services you need. Start Live Casino has already successfully setup and established several casinos online with great results in terms of revenue profits. We are also highly flexible and provide professional assistance throughout the entire process. Start Live Casino is the perfect choice to support you in the transition from a land-based to an online casino. Page3

4 2. START LIVE CASINO OVERVIEW Our Profile Start Live Casino (SLC) was founded and established to provide technology solutions and services to our clients business needs in the industry on online gaming solutions. As a technical partner, at Start Live Casino you will get solutions, technology and operational based services to operators, enabling them to focus on marketing. Within a short span of a few years, Start Live Casino has become one of Asia s leading brands in the gaming industry, earning the trust of many online operators and constantly surpassing our own achievements. With a proven track record of a list of well-known operators as our clients, we offer the best-inclass gaming solutions and services that include state-of-the-art technology and current content, our strength lies in providing cost effective custom build and white labeled games for web. Our expertise covers online casino games, live dealer and sports betting, slots games, lotto and server based gaming systems. In order to provide custom build solutions across various domains, Start Live Casino has experienced in-house designers, architects, analysts and developers. We have well experienced and talented and certified programmers, senior project managers and project management professionals in respective technologies. In addition, Start Live Casino approaches in development methodologies and practices ensure qualitative systems and applications for all clients. Some of the major elements of our approach include: A disciplined project management methodology to take SLC responsibilities in the project through the phases of design, planning, and implementation A comprehensive implementation plan to ensure that SLC project deliverable s are achieved in accordance with the Project Plan The right people, capabilities and skills to implement and support the deliverable s, and A project management philosophy that stresses a co-operative approach with a focus on customer satisfaction. Start Live Casino platform is designed with superior features and technology, and because it is so flexible and scalable, it can evolve together with your needs and your players requirements. Its flexibility enables you to meet the dynamic market demand at all times and also enables you to respond immediately to any market opportunity. Page4

5 Our Solutions Start Live Casino provides the following services or solutions to satisfy our clients: Professional Casino Solutions Setup Online casino forland-based casino. API Integration Integrate SLC products in operators who already have a gaming platform. White Label solution for operators who do not own a land-based casino but interest to start online gambling business. Setup Sports & Financial Betting Counter in Casino. Our Products Start Live Casino has frameworks and expertise to offer a high-performance, scalable and secure and extensive range of international casino products. Listed below are an overview of our products then we can offer to our partners. Casino Gaming Live Dealer Casino (Live Dealer games streaming from a Land-Based Casino) Live Casino (Studio) Sports Betting (Sports book) Slots Games Number Games (Keno) Lottery Games Our Values Start Live Casino s key values are performance, integrity, involvement, team spirit and fun. Encouraging these passions and values, our partners can be guaranteed the best of services, products and solutions by our team of professionals. Start Live Casino gives you the Edge in the online casino gaming industry. Experience With more than 4 years in the industry Experience employees State-of-the-art cross platform technology Edge Provide almost all Live matches available Most of all major sports covered Affiliate/Agent/Cash systems Expendable Updates of software Integration of 3 rd party platforms Low set up costs Page5

6 3. PROVISION FOR PROPOSAL Drawing on our many years of experience, we have drawn a simple requisition and requirements required by both Start Live Casino and Land-Based casino operator in this proposal. This is for the understanding of casino operators, a much detailed will be provided in the Agreement and Terms of Conditions later. Start Live Casino (SLC) The Casino / Operator 1. SLC will provide all training to casino regarding online casino staffs for daily operations in all the products selected by casino. 2. SLC will provide all system software as required in all the products selected, as in Casino System Management (CSM), Sports book Management, Agent and Affiliate s Management System. 3. SLC will provide consultation on infrastructure or hardware setting up. 4. SLC will provide training for casino IT personnel in handling daily operations. 1. Casino will provide the staffs required for the operation for Online Casino. 2. Front-office, Back-office staffs and customer service to be provided by casino. 3. Casino will provide all hardware, server, network infrastructures, tables, camera, cabling and internet service required for the operation. (Casino can choose to use its own server for the online casino operations or choose share some resource with Start Live Casino for reduce the cost) 5. If casino required SLC to provided Server hosting for their operations, then SLC will provide a re-commendable Server hosting rental charges. 6. SLC will provide all Technical consultation like DDOS attacks if required. 7. SLC will provide 24/7 technical assistance to the casino. 8. SLC will provide to casino the online gambling website to start the business Page6

7 4. OUR PRODUCTS Live Dealer Casino Live Dealer casino is the most ideal solution for land-based casinos to provide the thrill of real-person dealers to players. It is simply the most dynamic, absorbing and engaging of all gaming verticals. This platform has brought lots of attention as it provides fair results along with live gaming experience with real dealers or croupiers. Players can directly deal with live dealers enabling them to play roulette, baccarat and other games for real money and view on quality video streaming on the websites or browsers. Sportsbook Start Live Casino offer sports book solution that is complete with everything required to start a successful sports betting operation. Using Start Live Casino, our clients or partners can adjust betting offering as per the demand, providing all leagues, sport events, bet types, live betting coverage for any markets as per the demand. Slots We are proud to offer of the vibrant variety of slots games. Highly designed and detailed, the video slots have been developed keeping the avid end user in mind. With vibrant, eye-catching graphics with smooth and animations, these slots games are a guarantee of hours of entertaining game play. Keno Start Live Casino also offers Keno games, which is a widely popular game in casinos around the globe, online and off. It is a lottery or bingo like game with simple rules in which players guess which numbers will be drawn at random and get paid based on how many numbers they guess correctly. Besides Keno number game, Start Live Casino also provides a multi-version variation of Asia Lottery Games: China, Hong Kong, Laos, Malaysia, Thailand and Vietnam. Each respective country of Lottery games has their own betting rules, betting variations and winning odds. Page7

8 5. Our Features Start Live Casino innovative solution is through the introduction of live dealer games casino games that can be played through an online casino site, but which feature real human dealers interacting with cards and tables that players can monitor through streaming video. We have bridged the gap between live and online casinos, allowing you to get a true casino experience from anywhere, any location around the world. Technical Features Unlimited number of players in each game. Full screen view. Flash technology is implemented, no download required. For Card games, Barcode reader or scanner to ensures accuracy and reliability. Game statistics updated in real time and shown on players screen. Card decks are shuffled live and always in front of the cameras, to ensure fair gaming and transparency. High Definition and Soft Definition Video streaming. Tables with Live Players in the Casino itself, bring the real feel of being in a Casino wherever you may be. A strong and stable Back-Office Application (BOA) to manage the Casino system. Compatible with Android and IOS platform (Coming soon). Start Live Casino provides the following live online casino games with real dealers. Live Baccarat Live Roulette Live Fan-tan Live Sic-Bo (Tai Xiu) Live Dragon-Tiger Live Xoc-dia Live Balangkai Page8

9 5.1- LIVE DEALER CASINO ROOMS We have 2 Main Lobby of casino: LUCKY CASINO 89 CASINO The 1st casino in Asia, being able to bring online real players straight in the casino, play together with the players in the table itself. It s a studio like environment, but better because this is real live studio concept, inside the casino itself. Online players can actually see the on-goings in the casino background. Page9

10 In addition, we have also integrated the famous Ho Gaming (HG) Live Studio casino into our group of Casino. Ho Casino also has the same variety of games as in our Lucky Casino and 89 Casino with the addition of Live Blackjack. Besides fully online games, we provide a unique feature, Telephone Betting, which is a more convenient means for VIP players who do not want to place bet manually. Through phone calls, the player can instruct a casino operator to place bet and monitor the progression on the web through our live video and sound streaming. This Telephone Betting (Telebet) process is described in detail in the Telebet operation process section in later part of this proposal. Page10

11 THE GAMES SELECTION LIVE BACCARAT 89 CASINO LIVE BACCARAT Standard baccarat games with Banker, Player and Pair hands for player s selection. Each table can have an average of 70 games per hour. Our system also provides a very convenient feature called auto confirm, in which the system will automatically select the appropriate bet amount (within the limit) and confirm the bet when time is up.. 89 CASINO LIVE BACCARAT INSURANCE Casinos in Asia have been providing baccarat insurance bets after 4 or 5 cards have been dealt. These areenerally to protect a stronger hand against losing, or in case of 9, a Tie. Lucky CASINO Live Players LIVE PLAYERS BACCARAT Start Live Casino latest innovation, we bring the thrill and excitement of a real casino to wherever the players are, players can actually bet together with live players in the casino. Online players will feel they are in the casino itself with the rest of the players. Page11

12 ROULETTE 89 CASINO ROULETTE Our Live Roulette is the European version with a single 0. More than 140 bet options are available for player s selection; this will create many variations in their betting strategy, from simple to very complex. Each table can have around 40 games per hour. Roulette is one of the most popular of all casino games. Our system provides players with a birdseye view of the wheel as it spins and when the ball drops SIC-BO 89 CASINO SIC-BO (Tai Xiu) This Chinese traditional game can offer more than 50 bet options with various odds. The casino operation manager can decide the number of game dealing speed, normally about 70 games per hour. Lucky CASINO - Live Players SIC-BO This game can either be play in a singe live dealer view, or play together with the real live players in the table. Feel the excitement and thrill of hitting a winning bet.. Page12

13 DRAGON TIGER 89 CASINO DRAGON - TIGER Dragon Tiger is the simplest game in our bundle, players can place bet on Dragon or Tiger or Tie, and there is only one card dealt for each hand. So each table can have up to 80 games per hour, making the rolling speed very fast and effective. Lucky CASINO - Live Players DRAGON - TIGER Again, this game is available to play in live players room view. You can even follow the bet of the live players, see what suit they are betting on, ride on their luck or test your luck is better than them or not.. XOC DIA 89 CASINO XOC DIA XOC DIA is a very popular Vietnamese game, which provides bet options based on number of red/white coins comes out. Our solution provides a traditional interface which looks like the XOC DIA game in the real life. Page13

14 FAN TAN 89 CASINO FAN TAN DICE Fan Tan is a game long played in China. We bring the traditional Fan-tan into the live game system with standard features. We have 2 versions of Fantan, the Tradition version and the Simple version. The Simple version consists of 3 dices. Lucky CASINO - Live Players FAN TAN TRADITIONAL The Traditional version of Fan-tan uses a pile of white buttons, a cup, and a wand. This version can be play together with live players on the casino itself. BALANGKAI Lucky CASINO Live Players BALANGKAI Page14

15 Bring the best of Asean to you. Balangkai is another traditional game, popular in Malaysia. Players can place bet on 4 options: fish, flower, prawn and Balangkai. DISCO PIT LATEST INNOVATION Lucky CASINO Live Players SIC BO DISCO PIT Finally, feeling bored around the Tables? Want some hot, heart-stomping music and some hot-girls to play live games with? Welcome to our Disco Pit! Go right into the disco and have fun, music while playing our live dealer games! We provide player with two disco tables such as Baccarat and Sic Bo, so player can enjoy listening to disco songs and feel free while they are betting. John Travolta will have stamped his approval and say Night Fever! Page15

16 6. SPORTS BOOK Live Start Casino is a fully managed sports book solution, we provide an integrated player handling and a system within a customized site design, retail solution and back office. Our Sportsbook gets you a bigger piece of the ever growing industry through greater customer acquisition and customer retention. Using our solution, operators can adjust betting offering as per the demand; providing all leagues, sport events, bet types, live betting coverage for any targeted geographical markets and configure as per the laws. Start Live Casino enables wagering on web and mobile platforms for multiple sports. Operators Edge Technical Edge Sportsbook Advantage Website Creation Design and Skinning Desktop/Tablet/ Mobile Content Management Multi-Currency and Multi-Lingual Payment Systems Integration Live Betting Module Pre-match Betting Module Web-based for IOS/Android Compatible with all browsers, smart phones and tablets Sports book that is tailored to our customer needs Regular software Updates Agent and Cash system Integration of 3 rd party applications Page16

17 Complete Sports book with most major Live matches covering almost all major sports Both Early Market and Live Betting modules available on mobile Statistics Integrate with Casino directly Back Office and Reporting SPORTS BOOK PREVIEW Members Website Members have a wide range of sports choices to bet on. Live running matches and also Early Market or Non-Live. Additional Games Page17

18 Start Live Casino have developed a multichannel betting platform into a, fully featured solution offering additional games as in Lottery games of 4D, 3D, 2D and 1D. 7. SLOT GAMES Fast and easy deployment Available in multiple currencies The widest range of slots and RNGs available Game play with attractive userfriendly interface 24/7 Technical service support Available in Windows, IOS, Android platforms SLOT OVERVIEW Slots are the thrill in casino entertainment, they are a medium of relaxation and slots are the crowd puller. Players can sit for hours just playing; they never want to leave their seats. What slots can achieve? Greater variety of games, playing methods and choice for the player. This will result in greater player lifetime value. This will bring higher player retention, higher average player spend, thus, in turn will lead to greater financial results. Page18

19 Start Live Casino offer operators a huge variety of slots games, designed for all types of players. Some will like the traditional games, the new interactive games, table games, card games and all kinds. Our unique feature of Auto Play can result players sitting for long hours going for Free Games or Free Spins. (as shown in picture below with the Auto button) Altogether we have a huge variety of games available for integration to any existing platform and are constantly developing new games to stay ahead of competitions SLOT GAMES SELECTION Tiger Club Slots Using the latest stellar graphics, impressive animations, complete with Wilds, 25 lines, Extra Game, Free-spin, Scatter, Multiplier and Progressive Jackpot Dragon Club Slots Providing the widest range of traditional slot games like Table Games, Video Poker, Card games, Fruit Machines and these games are still widely popular and pulling in the players : TIGER CLUB SLOTS Start Live Casino have launched a set of new high-impact of stunning visuals, animations that can provide operators with:- - Stellar Graphics - Loads of animations - Impressive visual effects - Creative Themes - Stellar sounds Page19

20 - Speeding up Spin Wins Page20

21 7.2.2: DRAGON CLUB SLOTS This the Traditional Casino games, found in most casino slots machines and also in online operators, these games been around for many years, and still remain the crowd puller because of its simplicity to play games, easy to win, and it provides a form of relaxation in land-based casino also. Some of these games can only be found in land-based casino in Slots machines. But, Start Live Casino is able to bring these popular and crowd pullers games online for operators to achieve higher player retention and higher player value spend. Let s have a small preview on the games:- Dragon club Card games Page21

22 Dragon club Table games Dragon club Video Poker games Page22

23 Dragon club Slot games Page23

24 Choy Sun Doa: Literally means arrival of the God of Fortune One of the most addictive games of Casino slots, it s a Classic! - Games like this have been garnering many fans and operators can expect high turnover or profits in slots throughout the years. - These games are mainly only available in Casino, with the Slots Provider taking 50% of profit sharing and land casino only have share 50%, but with Start Live Casino, we are able to offer the casino owner 85% on the profit sharing. Page24

25 8. KENO Number Games Keno games are opened every 5 minutes in Australia, China, Slovakia, Malta and Canada. Game results are retrieved automatically from these official websites. We provide a user friendly interface which can satisfy both ad-hoc and advanced players. Bets can be placed on single market or cross-markets. Page25

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27 9. Asia Lottery Games Start Live Casino provides Asia Lottery with different variations of game play from Malaysia, China, Hong Kong, Thailand, Laos and Vietnam. These are also known as 6D, 5D, 4D, 3D or 2D. It is wide popular in the countries mentioned. Start Live Casino have managed to integration all different variation of game play or bet variations from different countries all into a single member screen and also implement all these in one single Lottery Agent Management system as shown in the pictures below. 9.1 Lottery Betting Page Page27

28 10. POWERFUL BACK-OFFICE APPLICATION (BOA) The key to success in online casino business is the ability to report and manage the operation in real time (live). Designed and managed by a team with over 30 years of combined experience, we deliver a back-office solution (BOA) that integrates all of our games plus third party games. Key features include: Real time (live) monitoring Single interface logon for all stakeholders (operator, agent, affiliate, etc.) with authorized access levels Dashboard summaries Complete win/loss accounting features Flexible profit share distribution features Variety of payment options Extensive integrated as well as individual games reporting and statistics Operator management features to override/correct Administrator support and management features to protect and safeguard Advanced advertising and promotional options Automatic updates and alerts Web browser based Agent Management (Credit mode) - Very popular in Asia which agent top up and getting credit by manual. Affiliate Management (Cash mode) Deposit and withdraw by direct bank transfer, e- wallets and major credit cards (visa, MasterCard). Page28

29 11. AFFILIATION, AGENT MANAGEMENT PLATFORM In all casino business, there need a WIN-WIN situation. Besides the online casino and sports betting platforms which we offer, we also provide and in-corporate into our powerful Back Office an Affiliation and Agent management platform which allows you to use your business network in order to approach and expand your target audience. The major benefit of using this type of marketing to reach out is that the risk is very low and the potential is high as the earnings are based on results obtained. There is no real marketing expense. AFFILIATE S SYSTEM FOR CASH MARKET Affiliate marketing program refers to the relationship between Casino operator and affiliates. Affiliate will promote the operator and earn commission on any sales they generate. We provide a complete Affiliate system allowing operators to reach maximum revenue potential. Our affiliate system allows you to manage your affiliates with ease and flexibility. Using the affiliate control panel, you're able to manage new signups and existing affiliates, search for affiliates using advanced search criteria, utilize a built-in messaging system, and more. Page29

30 Below is a sample figure of an Affiliate Commission scheme in both Casino and Sports book structure. AGENT SYSTEM Agents are similar to affiliates, but they are on Credit operations which is widely popular in Asia. This gives the operators to expand their user base through Agent networks. This is like Multi- Level Marketing. This also expends to offline business as in betshops and kiosks. With our Agent system, operators can easily create an easily manageable hierarchy for agent networks of all sizes. Using our system, the operators are able to assign agents to promote their businesses while having complete transparency and control over all incoming revenue streams. Page30

31 12. Betting with Smart Phone Now you can enjoy our casino and slots games by using "Puffin" browser at your smartphone. Please download "Puffin Web Browser" from "App Store" (iphone, ipad) and from "Play Store" (Samsung, Galaxy). Page31

32 13. BUSINESS ARCHITECTURE In current modern day online live gaming, games are becoming increasingly sophisticated and the software programs that drive them are becoming correspondingly more complex. Here in this letter of proposal, we provide you a general insight of our Distributed Methodology Structure, our general approach to the operations of the business model or architecture and how we handle each functional component of the system, that will be implemented as service to various parties related to the system Business Analytics The main business flows or process in a gaming system and the tracking approach that Address the gaming application requirements and it s relationship across various parties. Player Dealer CSO Agent Affiliate Operator Role Administrator Management Accounting Payment processor Bank Play games Actions Control games (open / close game, submit result) Support agents and members through phone, IMand Live Chat Manage player accounts and settle player win/lose Promote sites to their fans and website visitors Risk monitoring Manage system configuration Cancel invalid bet transactions View management reports View accounting reports Forward the deposit / withdraw request to the external Payment Processing gateway (VISA, MasterCard,Bitcoin,Neteller...) Process the money transfer Page32

33 Integration service External game provider Communicate with the external game provider to register accounts, query user balance, deposit, withdraw and forward bet transactions to the internal game system Provide third party games Start Live Casino have experienced software architects with expertise in gaming space, thus ensuring the applications, services and the integrations align with the growth strategy of the core business. We follow industry standard of architectural designs like layered approach, distributed/replicated approach, as per the business specifications needs like the application type, traffic, integrations, functionality, etc. This can be seen in the simple figure shown below. Page33

34 14. TELEPHONE BETTING SYSTEM (TELEBET) As mentioned from the beginning of this proposal Start Live Casino have a unique feature for betting which is call Telephone Betting. This is a service we provide to our VIP players, where they do not want to place their own bets, the player will instruct a casino operator on duty to place a bet and the player monitor the entire progress on the web through our live video and sound streaming. The table below and figure below shows and explain the flow and the process of the Telephone Betting process. No Related roles Action name Description 1 Player Request to play Player calls CSO to provide identification information and request chip amount to play games. 2 CSO Player Telebet operator Identify player CSO checks player identification information and credit balance CSO arranges telebet operator, provide player username, phone number and chip amount CSO sends SMS to agent and member to inform starting betting session and chip amount 3 Telebet operator Player Start betting session Telebet operator claims casino chips Telebet operator calls player 4 Player Login Player logins to the system. 5 Player Telebet Player keeps watching video, routes and latest bet transactions Player instructs telebet operator to place bet 6 Telebet operator Place bet Telebet operator places bet according to player's instruction Telebet operator enters bet transactions into the system 7 Dealer Control game Dealer controls game (starts game, deals cards, records game result) 8 Player Telebet operator Stop play 9 CSO Report win/loss Player instructs telebet operator to end the playing session Telebet operator accounts the final win/loss on the full session with player and then inform CSO CSO sends SMS to agent and player about total session win/loss, rolling amount and credit balance Page34

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36 15. EMBEDDED TECHNOLOGIES / INFRASTRUCTURE Combining advanced technological infrastructure, powerful back office system, rapid setup and integration, and 24x7 support service, we have the solution to manage the full operation Technology We can organize a dedicated, centrally hosted, multi-layered infrastructure at the most appropriate location. The system can be scaled easily to adapt the continuously growth of the business. To achieve the scalability, we implement modern architecture and technology, including High Availability Clusters, Load Balancing on Web and Media Servers, Database Replication and Cloud computing. We constantly concentrate on industry standards to provide the safe and secure solutions to our customers. The system is protected with multiple security layers and mechanisms, including SSL, DDOS protection service, Data Encryption and hardware firewall Setup and Integration process With a highly customizable product, we can ensure a simple and rapid integration process in order to keep up with our customer s business plan. It will take only a few short weeks to do the technical integration, set up the system configuration, infrastructure and required customization. The web site will be designed specifically for the customer and from the customer s vision to provide a unique look and feel interface Maintenance and support Successful partnerships depend on not only deployment/integration services but also ongoing Maintenance & Support services. This approach ensures stable operation and achievement of long term goal built into your business plan. Examples of our maintenance & support services include: Pre-launch systems and operations training/knowledge transfer First or second line proactive & reactive service level agreements Infrastructure monitoring & performance management Page36

37 16. ENGAGEMENT MODELS Start Live Casino provides unique and flexible engagement models as per the business needs of all its clients. We have successfully delivered and have extensive experiences in supporting wide range of projects in the gaming industry, gaming on multiple platforms including web and mobile domains. Start Live Casino provides end to end services that includes, design, develop, test and deploy your business applications to respective server locations and support. We provide a detailed study for your project scope and interact closely with you regarding features and resent you project estimate with effort analysis, timelines of the project and fixed costs. This section sets out the activities to be performed during the various stages of the set-to-work roles and responsibilities of delivering the core business requirements: Setup an online gaming system that is secure and efficient in performance Provide dealer, IT & backend system training for required Establish ongoing monthly maintenance & support to ensure the successful launch and growth of the implemented online gaming system 16.1-Scope of Works Plan, design and document a new online gaming system; Requirements & scope of work validation (how many tables, game types, ) Deploy demo system Business practice trial (client reviews demo system and identifies change request) Customization User acceptance Deploy live system Implement the setup of required hardware & software required Tables & Layout Setup; Table clone Hardware cabling & barcode scanner installation PC, Camera & Lighting Systems; Setup PC, streaming software & dealer application Camera programming (zoom in/out, rotate, move ) Setup camera, lighting system following casino lighting requirements (adjust white balance, adjust perspective ) Prepare camera dock Network Setup Table internet cabling Video cabling Setup IPLC/VPN connectivity Setup Firewall Page37

38 Onsite & Offsite Server Setup; Setup server for DB, FMS, IIS Configure video monitoring system DDOS Security & Online Gaming System Software Setup Configure DDOS service Setup Member, dealer, backend 16.2-Training Dealer Training How to operate the dealer software (start/stop/cancel result/cancel game, new game set etc. Wrong result training Prohibited dealer actions IT Training Network monitoring (ping time, drop package) Content monitoring (drop frames, degrade quality ) System status (table stop, start & betting status) Internet Connectivity management and response (up/down) Scope Exclusions Backend System Training Account/Player management Reporting Administration features & user management Post Delivery Monthly Maintenance & Support 24x7 Technical Support Software Support Hosting & Network Support The following elements have not been considered or included in this scope. Negotiations and implementation issues with 3rd party suppliers outside Start Live Casino direct involvement Additional software or hardware required for implementing solutions outlined and not specified in this proposal Any work to be done outside of normal business hours. Normal business hours are classified as weekdays 8.30am 5.30pm, excluding public holidays Installation and configuration of any equipment not within the scope of the proposed solution Any additional costs not controlled by Asia Live Technology such as ad-hoc charges (ISP domain name registration, mail forwarding services, etc.) Work on sites other than those specified within the scope of this document. Page38

39 17. OUR PARTNERS AND CLIENTS We are proud to present our partners or clients that have put their trusts in us to provide the latest technology to the best satisfaction and align our business and technology solutions for the benefits of our clients With the above platform, games, technologies, values mentioned, the Management Team of Start Live Casino have the utmost faith and confidence that we are the right solution and partner to bring you success. Page39

40 START LIVE CASINO WITH US WE POWER UP YOUR BUSINESS! Contact Us: Management Tel: Cambodia : International : (CN; ENG) : : (ENG) : : (KH) Thailand : International : (TH; ENG) Vietnam : International : (VN; ENG) START LIVE CASINO WE ARE MORE THAN A PROVIDER, WE ARE A PARTNER THANK YOU Page40