Web Portals and Higher Education Technologies to Make IT Personal

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1 Web Portals and Higher Education Technologies to Make IT Personal Richard N. Katz and Associates A Publication of EDUCAUSE and NACUBO Copyright 2002 Jossey-Bass Inc. Published by Jossey-Bass, A Wiley Company. Reprinted by permission of John Wiley & Sons, Inc. For personal use only. Not for distribution.

2 Greg Anderson is a student solutions pre-sales consultant in the higher education division of the Oracle Corporation. He has over eleven years of professional experience working within higher education in the areas of student affairs and academic affairs. Anderson specializes in customer relationship management (CRM), the Oracle Student System, student affairs administration, and organizational leadership and change. Patricia M. Cuocco is the senior director for technology advice and policy at the California State University (CSU) Office of the Chancellor. She has been involved with almost every major technology initiative at CSU for the last sixteen years. Cuocco has a B.A. in English from CSU, Los Angeles, and an M.A. in public policy and administration from CSU, Long Beach. John R. Curry is the executive vice president of Massachusetts Institute of Technology (MIT) and is responsible for the overall leadership, management, and organization of the institute s administrative and financial affairs. From 1995 to 1998, he served as vice president for business and finance for the California Institute of Technology. From 1993 to 1995, Curry held a similar position at the University of California Los Angeles (UCLA). From 1976 to 1993, he served the University of Southern California (USC) in several administrative roles, including the position of vice president for budget and planning. xxi

3 xxii The Authors Stephen L. Daigle is a senior policy associate with the Information Technology Services Division of the California State University Chancellor s Office. He conducts research studies on technologyrelated issues to inform systemwide planning and policymaking. His doctorate is from Indiana University, and he has worked in academic and technology administration for twenty-five years. Bernard Gleason is the associate vice president for Information Technology at Boston College. In 1995, Gleason led Boston College s implementation of Project Agora, one of the most comprehensive initiatives to bring innovative voice, video, and computing technologies and Web services to all students, faculty members, and staff members. He has served in a number of leadership roles with CAUSE, EDUCAUSE, NACUBO, and other national organizations and is a past winner of the CAUSE ELITE Award, that organization s highest recognition for leadership. Larry Goldstein is founder and president of Campus Strategies. Prior to founding Campus Strategies, Goldstein was senior vice president of the National Association of College and University Business Officers (NACUBO), where he directed the Center for Accounting, Finance, and Institutional Management, NACUBO s primary research and product development unit. Goldstein is a certified public accountant and earned his bachelor of accountancy degree at Walsh College (Michigan) and his M.A. in accounting at the University of Virginia. Gary Grant is the managing director in charge of customer relationship management (CRM) in higher education markets for KPMG Consulting LLC. He has over twenty years of experience providing technology solutions to public sector clients and frequently lectures on technology-related issues. Grant was awarded a B.A. from the University of Kentucky and earned his M.B.A. from George Washington University. Rhonda I. Gross is senior vice president for finance and administration at Case Western Reserve University. Prior to joining Case Western Reserve, she was vice president for finance and adminis-

4 xxiii tration at Lehigh University for six years and was employed at the University of Pittsburgh for twenty years in a variety of positions. She began her career in public accounting. Gross is a graduate of Washington University in St. Louis and earned an M.B.A. from Northwestern University. She is a member of the American Institute of Public Accountants. Brian L. Hawkins is currently president of EDUCAUSE, a professional association of more than eighteen hundred colleges and universities, dedicated to advancing higher education by promoting the intelligent use of information technology. Prior to this position, Hawkins was senior vice president for academic planning and administrative affairs at Brown University. Weldon Ihrig is executive vice president of the University of Washington, and is responsible for management of all financial and administrative services of the University. He is one of the primary policymakers of the university as a whole and represents the university in political, business, and civic affairs. Ihrig has held executive positions in higher education at Ohio State University and within the Oregon University System. He holds a B.A. in electrical engineering and an M.B.A., both from Ohio State University. Richard N. Katz has been vice president of EDUCAUSE since 1996 and directs the EDUCAUSE Center for Applied Research. Before joining EDUCAUSE, Katz served the University of California for fourteen years in a variety of management and executive roles. He is the author or editor of more than three dozen books, monographs, and articles on organizational change and information technology in higher education. Mr. Katz holds a B.A. from the University of Pittsburgh and an M.B.A. from UCLA. Robert B. Kvavik is professor of political science and associate vice president and vice provost at the University of Minnesota. He is the project director of the university s $60 million Enterprise Project to install new computer and software systems for student services, human resources, Web-based systems, and infrastructure, including business process redesign through the use of technology

5 xxiv The Authors (for example, portals and other Web applications) and e-business applications. Kvavik holds a doctorate from Stanford University. Edward Lightfoot is director of information systems at the University of Washington, and is responsible for planning, developing, consulting, and supporting university-wide information systems. He has been involved in software and information systems planning, development, and management since 1964 in projects ranging from COBOL compiler development to medical center information systems. Lightfoot holds a B.S. in industrial management from the Georgia Institute of Technology. James E. (Jay) Morley Jr. served as a senior financial executive on four campuses for twenty-three years. He last served as senior vice president of Cornell University, prior to assuming the presidency of the National Association of College and University Business Officers (NACUBO) in Diana Oblinger is currently a senior fellow of the EDUCAUSE Center for Applied Research (ECAR) and is professor of the practice at the Kenan-Flagler School of Business at the University of North Carolina at Chapel Hill. Previously, she was a vice president and chief information officer within the University of North Carolina system. Oblinger also served in a variety of senior positions at IBM Corporation. She is the author or editor of several books and numerous articles on the incorporation of information technologies into higher education. Howard Strauss is the manager of Academic Applications, a newly formed group at Princeton University that focuses on improving the teaching and research for Princeton faculty members. Previously, Strauss was the manager of Advanced Applications, an advanced technology group that was charged with turning the latest information technology into practical applications. A graduate of Drexel University and Carnegie Mellon University, Strauss is a member of Pearson s Online Learning Advisory Board and is a frequent presenter and contributor to EDUCAUSE and NACUBO.

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