Kaspersky Lab PR Survey 2013 Report Netherlands_V1.0. TNS Infratest

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1 Kaspersky Lab PR Survey 2013 Report Netherlands_V1.0

2 Contents 1 Summary 03 2 Survey Information 06 3 Loss of Equipment 10 4 Data Security & Encryption 15 5 Policies & Employment 21 2

3 1 Summary

4 Summary Loss of Equipment / Data Security & Encryption Loss of Equipment 82 of respondents use Smart Devices for Business Communication. For around one third a data loss would have a high negative impact. Most stolen or lost items are USB sticks, facility keys and office equipment. 43 spend less than per year for replacing equipment generally, nearly one third of respondents is not able to amount for electronic devices, 66 of lost equipment is reported within one working day. Data Security & Encryption More than 1/3 of mobile devices is to an amount of less than 10 connected to the corporate network, on average 10 of respondents do not have any information about connection to corporate network. 37 working outside the office are 2 days or more a week connected to corporate network, 1/3 of respondents is nearly never connected. Only 32 of respondents have a clear picture of business data carried out on employeeowned devices. 30 state a full encryption for all mobile devices. Only 20 made a cost evaluation for encryption vs. data loss; result with no clear ratio tendency. 48 do not see an advantage of encryption instead of mandatory password. 4

5 Summary Policies & Employment Policies & Employment Around 45 of respondents estimate an advantage for recruiting allowing usage of employee-owned mobile devices. 13 stated a job declination because of IT-related issues (such as no social media allowed, no notebook / laptop or smart phone provided). 15 report a drop out during the probationary period / first months of employment due to IT-related issues. 5

6 2 Survey Information

7 Survey information Fieldwork & Method Countries Belgium Denmark Finland France Germany Italy Netherlands Norway Portugal Spain Sweden UK 11 th -28 th January 2013 Usage of Lightspeed Research Access Panel (LSR) for all countries Online Interviews Target Persons IT Decision Makers and Influencers (LSR B2B Access Panel) in companies with employees Topic PR-Survey about data security and encryption on mobile devices Questionnaire Identical questionnaire for all countries 10 minutes (22 questions), statistics N=166 7

8 Statistics (1/2) SQ1. Employees at Company SQ1. How many employees work at your company in total? SQ2. Which of the following statements describes your role in decision-making in your company with regard to purchasing, provider selection or fundamental changes in the context of IT hardware, software or services? SQ2. Role description Role combined 3 9 solely responsible primary decisionmaker specialist decisionmaker influencer expert Influencer Decision Maker 8

9 Statistics (2/2) SQ3. Company Department Owner IT Purchasing Finance / Accounting Sales / Marketing After Sales / Service Product / Service Production / Logistics HR other no answer SQ3: Which company department do you work for? 9

10 3 Loss of Equipment

11 Mobile Devices and Impact of lost data More than 80 use Smart Devices for Business Communication For around one third a data loss would have high negative impact Usage of Smart Phone / Blackberry for business communication Impact of lost data 16 3 yes no don't know catastrophic significant 2 27 minor negligible impossible to estimate don't know Q4. Do your employees use smart phones or Blackberry devices (their own or company-issued) for business communications? Q5. What would be the impact to the business if the corporate data stored on an employee s smart phone / Blackberry device was lost? N=147 11

12 Lost or stolen items Top List USB stick, chargers and office equipment among Top 3 If lost or stolen, top 1 is USB sticks followed by facility keys and office equipment Top 1-3 selection Top 1 USB keys / sticks Chargers for phones or computers Office equipment Folders Smart phone / Blackberry Keys to access facilities Key company vehicle Laptop / notebook computer Tablet Computer Company clothing other don t know / no answer 18 Q6. From the following list, please select the three corporate items lost most regularly by your employees (or stolen from them) / multiple answers 12

13 Replacing lost / stolen equipment per year 43 spends less than per year for replacing equipment Nearly one third is not able to number amount for electronic devices General spendings Spendings for electronic devices to < to < to < to < to < less than don't know / no answer Q7. Overall, how much do you spend replacing lost or stolen employee equipment each year? Q8. Of this, how much do you spend each year replacing lost or stolen smart phones, Blackberry devices, tablet computers and laptops / notebooks? N=148 (respondents who spend more than / year) 13

14 Replacing lost or stolen equipment per year 66 of lost equipment is reported within one working day Duration of loss reporting an hour half a working day a working day half a week a week more than a week don't know Q9. How long does it usually take your employees to report the loss of a mobile device? 14

15 4 Data Security & Encryption

16 Usage and connection of devices More than one third of mobile devices is to an amount of less than 10 connected to the corporate network On average 10 of respondents do not have any information about connection to corporate network Smart Phones / Blackberry Devices Laptops / Notebooks Tablet Computers Q10. Do you know how many of your staff use employee-owned Smart phones / Blackberry Devices for business purposes? Q11. Do you know how many employeeowned Smart phones / Blackberry Devices are connected to your corporate network? Q10. Do you know how many of your staff use employee-owned Laptops / Notebooks for business purposes? Q11. Do you know how many employeeowned Laptops / Notebooks are connected to your corporate network? Q10. Do you know how many of your staff use employee-owned Tablet Computers for business purposes? Q11. Do you know how many employeeowned Tablet Computers are connected to your corporate network? 16

17 Connection to corporate network 37 working outside the office is 2 days or more a week connected to corporate network One third is nearly never connected Amount of working time outside the office almost never 30 a day once or twice a month one day a week two days a week more than 2 days a week 29 Don t know / no answer 5 Q22. How much of your working time do you personally spend outside the office and connected to the corporate network (including working at home)? 17

18 Data Security of mobile devices Only one third of respondent have a clear picture of business data carried out on employee-owned devices 30 state a full encryption for all mobile devices Overview of business data on devices Encryption of devices All mobile devices (smart phones, tablets and laptops/notebooks) are fully encrypted Only laptops / notebooks are encrypted, but the full disk We trust our employees to implement appropriate security by themselves We only encrypt certain sensitive files Only some folders on laptops / notebooks are encrypted 7 Yes, complete overview No, but reasonable overview Not at all Only mobile phones are encrypted Other, please specify Don t know / no answer Q12. Do you have a clear picture of all the business data carried on employee-owned devices? Q13. How does the company secure mobile devices that are used for work purposes (including both employee-owned and company-owned)? 18

19 Costs of encryption Only a fifth has made a cost for encryption/ loss of data evaluation Ratio of encryption cost vs. data loss shows that a third states a negative and 37 a positive ratio towards encryption Impact of unencrypted data loss yes no, too expensive and complicated no, not essential don't know / no answer Evaluation of costs for encryption Q14. Have you ever evaluated how much it would cost your business to introduce full encryption for all mobile devices? yes no don't know Q15. Have you compared that cost again the potential financial impact of unencrypted data loss? N=38 33 State that encryption is more expensive than data loss 4 State a ratio 1:1 26 Don t know 37 State that data loss is more expensive than encryption Q16. If yes (Q15), what was the ratio between them? (ratio costs for encryption vs. costs of data loss) N=27 (low base!) 19

20 Protection and devices 48 do not see an advantage of encryption vs. mandatory password Protection by mandatory password Amount of mobile devices more than yes no don't know Don t know / no answer 11 Q17. Do you think that mandatory password protection for all mobile devices used for work purposes would protect business data as effectively as encryption Q18. How many mobile devices do you personally use for work-related activity? 20

21 5 Policies & Employment

22 Policy and Employment Same amount of respondents (44 & 47) estimate an advantage as well as a disadvantage of strict or tolerant policies Advantage and disadvantage of policies in recruiting definitely yes probably yes neither yes nor no probably no definitely no don't know / no answer Q19. Do you believe that a policy of allowing employees to use their own personal devices for work give firms an advantage when recruiting new staff? Q20. Do you believe that strict IT usage policies for employees gives firms a disadvantage when recruiting new staff? 22

23 Impact of IT issues on new employees / candidates 13 stated a job declination 15 can report a drop out Declination of job offer Left company during first months yes no don't know yes no don't know Q21a. Has a candidate ever declined a job offer at your company because of IT-related issues (such as no social media allowed, no notebook / laptop or smart phone provided etc.)? Q21b. Has a new employee ever left your company during the probationary period / first months of employment due to this? 23

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