BA 560 Syllabus Southern Illinois University Master of Business Administration. BA560. Management of Information Technology (MIT)

Transcription

1 BA 560 Syllabus Southern Illinois University Master of Business Administration Course No.: BA560. Management of Information Technology (MIT) Course Description: Information systems principles applied to business. Analysis of how information systems support operational, tactical, and planning decisions. Instructor: (Dr.) Mary Sumner, Professor, Management Information Systems School of Business, Southern Illinois University Cell phone: Course Objectives: This course is about information systems as a business issue. Information systems are a combination of technology, business processes and people. Effectively managed, information systems can be instrumental in creating business value. The key is developing an understanding of what it takes to identify, create, implement and use information systems balancing the demands of technology, process and people to support specific strategic objectives and operational performance demands. This course is structured as a combination lecture and seminar. It will combine theoretical information with a variety of activities to expose students to a wide variety of managerial challenges for using IS effectively. The course objectives are: 1. Understand how information systems support operational, tactical, and strategic decisions. 2. Understand how information technology supports competitive strategy. 3. Understand IT infrastructure as the foundation for building and re-engineering business processes. 4. Understand the business justification for adopting enterprise systems (ERP) as a basis for adopting integrated information systems and data. 5. Understand the role of management of information systems development, including project management. 6. Participate in a systems evaluation and acquisition exercise in response to an RFP. 7. Recognize the evolution of ebusiness and emarkets. 8. Participate in a global outsourcing project involving offshoring of IT systems development. 9. Understand project management best practices for time, scope, risk, and cost management. 10. Identify ethical and security issues related to the use of information systems. 1

2 Outline Date Topic Reading - -text 5/15 Course Introduction What are information systems? Ch. 1 How is information used in organizations? What are the different types of systems used in business organizations? - Accounting - Manufacturing (MRP/ERP) - Marketing and Customer - Financial - Human Resource Organization of the information systems functional area job titles, career paths, and related topics. 5/16 Using Information Technology for a Competitive Advantage. Understanding the firm and its environment the customer's view of an information system product; customer involvement and criteria for evaluating an information system product. Using information resources for competitive advantage. Aligning the information technology plan with the firm's strategic plan. Global business strategies and business drivers. Problems associated with implementing global information systems. Ch 2, 3 Read the Frontier Airlines Case 5/17 IT Infrastructure and Emerging Technologies: IT Infrastructure; technology drivers Database Systems. Database management system software and the firms providing the software. Data Communication Systems. Computer-based data communications including communications hardware. Communications software. Local networks and intranets. Network management. Key industry providers of data communication systems hardware and software. Ch. 5, 7 5/17 and 5/22 Information Systems Development System life cycle and the phases of the life cycle methodology Analysis and Design o Analysis and design processes. o Process modeling identifying a business process and evaluating process performance. o Business process re-engineering o Business process re-engineering case study Ch. 13 2

3 "Package" implementation vs. "Custom Development" project and solution selection. Off-the-shelf software. End-user systems development. Enterprise Resource Planning (ERP). RFQ Exercise 5/23 Information Systems Security. Threats of accidents and malfunctions. Threats of computer crime. External threats. Methods for minimizing risk. Ch. 8 High Availability (Business Continuity) and Disaster Recovery Planning How high availability is achieved. Disaster recovery issues and responsibilities, including an example disaster recovery plan. 5/23 Project Management Fundamentals Concepts of project scope, work breakdown structure, and deliverables Project risk management Project procurement management Project communications management 5/24 Decision Support Systems (includes Business Intelligence and Management Dashboards). Data warehouses: the software and databases that support data warehousing operations. Decision support systems (DSS) concepts and objectives. Unique information requirements for managers and executives. Group decision support systems. Ch. 14 Ch. 10 and Ch. 12 ecommerce, Digital Markets, Digital Goods Supply Chain Management eprocurement Customer Relationship Management Extended ERP ehealth Required Readings: Management Information Systems. Tenth Edition. Laudon and Laudon. Frontier Airlines Case. Case Harvard Business School. Singapore Airlines Case. Product #IB34. Harvard Business School Publishing. 3

4 Course Requirements: End of Chapter Cases, 50 points. You will be on a team of two students. Each team will have an opportunity to analyze an end-of-chapter case. Guidelines are: 1. The team will be a management consulting team. 2. Please develop a Powerpoint presentation to answer the following questions. You will have an opportunity to provide your presentation in-class on the date listed below with the names of the teams, the cases, and the dates. Summarize key points of the case (one slide). Answer case questions (one or two slides). Find a video that is a good resource for the case. Make recommendations to management based on the case (one slide). List web resources as references for the case. Key information technology concepts quiz, 100 points. This is a multiple choice quiz on information technology concepts in the textbook. This will be scheduled on May 24. Information technology case: Singapore Airlines, 100 points. Due May 24. The objective of this case is to give you a chance to describe how Singapore Airlines can use information technology to gain a competitive advantage. Your topics are: 1. What is Singapore Airlines competitive strategy? 2. How can Singapore Airlines use information technology to support its competitive strategy? What categories does this use of information technology fall into: a. Low-cost leadership b. Product differentiation c. Market specialization 3. How can information technology enable Singapore Airlines to control the competitive forces in the global airline industry? a. Buyers b. Suppliers c. Substitutes d. New Entrants e. Rivals Systems acquisition RFP exercise and evaluation, 50 points. Due May 24. You will participate in an in-class case to evaluate an ERP system for a company. You will evaluate the three different vendors and write a memo to the CEO of the company with the following information: a. What are the strengths and weaknesses of each vendor proposal for an ERP system? b. Which vendor do you recommend? c. What are your reasons for the selection? 4

5 Global IT Outsourcing Interview Project, 100 points. Due June 4. You can send it by This is a real-world case. You are asked to find a company which has participated in an information technology outsourcing project. This can be a Singapore company or organization which has outsourced a project to another country. This can be a Singapore company which is partnering with a U.S. or other country to handle the offshore development (e.g. programming, maintenance, other development). You can interview a project manager or someone who has participated in the outsourcing project. The questionnaire will be provided to you. Things to Do. Assignments Points End-of-chapter Cases 50 Key information technology concepts quiz 100 Information technology case: Singapore Airlines 100 Systems acquisition RFP exercise and evaluation 50 Interview project: Global IT Outsourcing Interview Project 100 Class participation 25 Grading Scale: (A); (B); (C); (D). 5

6 End of Chapter Cases Teams Case Chap Date Chong Poh Soon Morgan Stanley's Return on System Noninvestme 1 16-May Gonsalves Dominic Rajesh Louis Leong Choon Hoong, Vincent Can Information Systems Prevent Public Health 2 16-May Dhanesh s/o Lachman Lim Su Aun, Kelvin Blockbuster vs. Netflux: Which will win out? 3 17-May Neri Annalee Rondolos Lim Chin Hwee Is the Telephone Company Violating Your Privacy 4 17-May Sachin Shridhar Kuppusamy Kamalasekaran Merrill Lynch Connects Past and Future Technolo 5 17-May Kwa Siok Nio, Betsy Kwek Lee Seah, Kris Panasonic Creates a Single Version of the Truth 6 22-May Lee Boon Tek, Thomas Mukundan Sumesh Google Takes on the World 7 22-May Ng Chin Poh, Kenneth Nguyen Thi Thu Ha Limited Brands Consolidates Supply Chain Mana 9 23-May Ong Jong Han Toh Hsieh Piow, Marcus Can Information Systems Make your Doctor Bette May Somasekharan Arun 6