UNITEDLAYER PARTNERS

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1 UNITEDLAYER PARTNERS

2 TRUST EXPERIENCE RELIABILITY Custom Solutions Superior Service UnitedLayer offers a unique combination of innovative Cloud solutions tailored to the needs of your customer s site and applications. With over 15 years of managing complex hosting projects you can expect your customer to receive rock-solid reliability, a deep defensein-depth approach to security, 100 % uptime and performance and superior customer service. Your customers are our customers. And we ll never let you or them down. UnitedLayer partners with leading system integrators, service providers and IT consultants to provide their customer s with secure, reliable and high performance Managed and Cloud Hosting. Business trust UnitedLayer because we understand that your hosting partner reflects on your quality of service and we take your customers hosting needs seriously. Every customer has unique business requirements and no matter how complex the site or application, UnitedLayer delivers the quality and service you expect from your trusted hosting partner. SELECT UNITEDLAYER AS YOUR TRUSTED ENTERPRISE CLOUD AND HOSTING PARTNER.

3 HERE ARE THE SIX KEY AREAS THAT OUR PARTNERS LOOK FOR IN A HIGHLY SECURED HIGH PERFORMANCE CLOUD AND HOSTING PROVIDER: Enterprise Hosting Options To Fit Business UnitedLayer is well positioned to support our partner s diverse portfolio hosting solutions. From dedicated servers to virtualized private servers to high performance private clouds, UnitedLayer offers the right mix of hosting solutions for the best price/performance backed by knowledgeable cloud experts. Backup, Disaster Recovery & Business Continuity UnitedLayer will never let your business be hindered by data loss or data corruption. We ll work with our partners for the most appropriate data archiving and storage plan that meets your back-up needs. Factors to consider include: how often the data changes, how quickly you wish to recover the data, the best time to schedule back-ups, and where to store those back-ups. Managed Services Our goal is to ensure our clients are successful no matter what their business objectives and technical platform. From migration, on-boarding, security patching, load testing or just general application consulting, UnitedLayer s services portfolio is deep and wideranging. Consider our support and engineering team as your off-site IT and application development department. Trust us to follow best practices, perform regular system updates, and run patches to keep your environment safe and up-to-date.

4 HERE ARE THE SIX KEY AREAS THAT OUR PARTNERS LOOK FOR IN A HIGHLY SECURED HIGH PERFORMANCE CLOUD AND HOSTING PROVIDER: Security & Compliance UnitedLayer is keenly aware of the stringent requirements that your customers need in order to conduct business on a global scale. Safeguarding your sensitive data starts with rocks-solid hosting infrastructure, active involvement in undergoing our own audits in PCI/DSS and SSAE16, and then working with your and your clients to ensure your systems are fully covered. Superior Customer Support UnitedLayer believes in establishing and maintaining long term relationship with all of our customers. To that end, UnitedLayer provides, endto-end responsive support with 24/7 customer service who are always ready to jump in and resolve any sudden and critical issues. Performance & Uptime Your customers expect your sites to be lightning quick, wherever they are situated in the world. Optimization and application tuning with full understanding of your site traffic levels. UnitedLayer data centers are distributed around North America, offering stability, risk mitigation, and geographic load balancing. Each data center features high security and is powered by environmentally friendly, fail-safe power systems

5 Cloud Solutions: Private Cloud, Public Cloud or Tightly Integrated Hybrid Cloud Fully customizable resources are available in a managed and highly secured environment. The perfect environment for your customer to handle the spikes and volatility in their site visitors with built-in high availability, constant monitoring and dedicated engineers. PCI, HIPAA, and SOX Compliant Environments Rules and regulations regarding consumer, patient, and other sensitive information are complex and ever-changing, and penalties for being out of compliance can be crippling. UnitedLayer maintains certified PCI and HIPAA ready infrastructure across all of its data centers, providing even greater savings and ease of implementation, and most importantly, peace of mind. HOSTING OPTIONS FOR YOUR CLIENTS... NO MATTER HOW COMPLEX THEIR NEEDS Colocation and Fully Managed Dedicated Servers Fully dedicated and managed environments, fine-tuned to meet your customer s unique needs or DIY with your own colocated servers. UnitedLayer can manage the procurement, repair, and replacement of hardware as well as operating system and database optimization. Let your customer focus 100% of their time on their site or software application. Disaster Recovery/Business Continuity What happens to your customer s online business when disaster strikes? How long will it take them to recover their system and become operational again? UnitedLayer works with you to define Recovery Time and Recovery Point Objectives and create a suitable Action Plan that fits the needs of your cus-tomer s business.

6 THE TYPICAL DEAL SIZE (OR HOW MUCH MONEY YOU CAN MAKE!) All cloud deals provide exceptional opportunities for stickiness and growth. As your clients add more and more users, applications, data and multi-site replication, a $5,000 per month cloud could easily grow to $20,000 per month. $ Basic Cloud (Starting at $3,000 to $5,000/mo) Single production site Usually three or fewer business applications For companies with no or small IT staff Allows companies to focus on business Could be used for marketing campaigns or a DR secondary site Security Not all clouds are the same but to understand scope, here are some sample clouds: Fully managed and designed-to-fit Enterprise Cloud (Starting at $35,000 to $75,000/mo) Multiple applications and possibly multiple locations Disaster recovery/ business continuity options High security (intrusion detection/intrusion prevention, DDoS mitigation) Compliance (HIPAA, PCI, SSAE 16) Departmental Cloud (Starting at $15,000 to $25,000/mo) Multiple applications and possibly multiple locations Disaster recovery / business continuity options High security Compliance (HIPAA, PCI, SSAE 16) RPO: 2 hrs/ RTO: 8 hrs Fully managed and designed-to-fit Full redundancy (load balancing, firewalls, switches) 10gbs networking High Performance enterprise gear RPO: 15 minutes / RTO: 1 hrs Fully managed and designed-to-fit

7 Vancouver, BC DATA CENTER Toronto, ON DATA CENTER San Francisco, CA HQ AND DATA CENTER Las Vegas, NV DATA CENTER Los Angeles, CA DATA CENTER Ashburn, VA DATA CENTER

8 CASE STUDY: BLACKSTONE TECHNOLOGY GROUP IN THE WORDS OF RAKESH AGRAWAL: THREE WORDS I WOULD USE TO DESCRIBE UNITEDLAYER AND THEIR OFFERINGS ARE AGILE, RESPONSIVE AND ENTERPRISE- GRADE. CLIENT OVERVIEW Blackstone Technology Group is a global IT and business consulting firm headquartered in San Francisco, CA. Blackstone s Oracle-based SaaS application called Trellis is a comprehensive and highperformance solution designed for the natural gas transportation management industry. THE CHALLENGE: TRANSITIONING TO THE CLOUD The goal of Blackstone Technology Group was to assist their clients large-scale conglomerates in the natural oil and gas industry to transition from onpremise networks to a managed hosting environment. Blackstone s clients required a company that could assure maximum uptime and optimum security, in addition to 15-minute RPO (Recovery Point Objective) and 2-hour RTO (Recovery Time Objective). According to Chief EVP Rakesh Agrawal, The business is 24/7. The commodity has to flow through the pipelines to various different storage fields and gathering fields, so it has to be up and running all the time. THE SOLUTION: HIGHLY SECURED AND HIGHLY AVAILABLE PRIVATE CLOUD UNITEDLAYER SOLUTIONS: Enterprise Private Cloud (Oracle DB/VMs, Firewalls, Load Balancers SAN Storage) Enterprise High Availability (RPO: 15 minutes; RTO: 2 hours) Enterprise Disaster Recovery (Multiple locations) UnitedLayer was able to meet the requirements of Blackstone in every way. Blackstone chose to work through UnitedLayer s Las Vegas data center because of its convenient location and proximity. The firewalls established by UnitedLayer assured Blackstone s clients that their data would be highly secured and safe. Blackstone performed a comprehensive security audit to ensure that all of UnitedLayer s security protocols and processes met Blackstone s security standards. UnitedLayer worked closely with Blackstone to establish infrastructure services that remained up and running consistently.

9 CASE STUDY: INSPYRUS CLIENT OVERVIEW Inspyrus provides invoice automation systems for small, medium, and large global enterprises, with a particular emphasis on clients utilizing ERP (enterprise resource planning) software. THE CHALLENGE: RACKSPACE WASN T PROVIDING THE SERVICE INSPYRUS NEEDED One of the greatest concerns of Inspyrus and their customer base is security. As an invoice automation specialist, Inspyrus requires a secure hosting provider. Information typically flows from their hosted data center to their customer s data center, so security of that data is an absolute necessity. When Inspyrus management began looking for a hosting provider, they were seeking a company that would provide the security that was essential in their business, as well as an entity that had name recognition and several years of experience. They chose Rackspace. For the first several months, Inspyrus was pleased with the service they received from Rackspace. But that situation soon changed. Over time, the customer service provided by Rackspace deteriorated. After submitting a customer service request, the staff at Inspyrus would sometimes have to wait days before Rackspace would respond. For obvious reasons, this situation was unacceptable. With respect to their initial choice of Rackspace as a hosting provider, Inspyrus CEO Nilay Banker says, In hindsight, we should have done due diligence and really looked at what our specific needs were and whether Rackspace could address our needs. THE SOLUTION: A FLEXIBLE TEAM TO MEET INSPYRUS CHANGING NEEDS UNITEDLAYER SOLUTIONS: Enterprise Private Cloud (Firewalls, SAN Storage, Site-to-Site VPNs, Windows AD) Enterprise Disaster Recovery Inspyrus management knew it was time to make a change in their hosting provider. They chose UnitedLayer for several different reasons: UnitedLayer provided customized solutions and offered Inspyrus the flexibility they required; UnitedLayer experts worked hand-in-hand with Inspyrus staff to connect their data centers into a more cohesive arrangement; UnitedLayer provided the ability to quickly modify their original architecture to suit the needs of Inspyrus and their clients; and the professionals at UnitedLayer were eager to work as partners with Inspyrus to do whatever it would take to achieve the best solution for Inspyrus According to Nilay Banker, That s the kind of hands-on partnership we were looking for, and we got it through UnitedLayer.

10 San Francisco Colocation Data Center 200 Paul Ave Suite 110 (HQ) San Francisco, CA Los Angeles Colocation Data Center 530 West 6thStreet, Los Angeles, CA Las Vegas Toronto Virginia Vancouver Sales (866) LA Sales (866) Main (866) Toll Free (888) Support/NOC (415) (available 24x7) Fax (415)

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