HOW TO AVOID A DISASTROUS WEBSITE LAUNCH LIKE HEALTHCARE.GOV

Size: px
Start display at page:

Download "HOW TO AVOID A DISASTROUS WEBSITE LAUNCH LIKE HEALTHCARE.GOV"

Transcription

1 HOW TO AVOID A DISASTROUS WEBSITE LAUNCH LIKE HEALTHCARE.GOV The Six Critical Mistakes Made and What We Would Have Done Differently By PointClick Technologies, a Managed Cloud and Hosting Provider

2 INTRODUCTION A complex system with many different, interconnected parts, HealthCare.gov didn't receive the detailed attention, planning, testing and management to prevent everything that could go wrong from going wrong. At PointClick Technologies, we know that it is no easy task to launch a complex website. We are a Cloud and Hosting Provider that knows what it takes to make web applications go live and help you launch your website successfully the first time-around. In this report, we outline six big mistakes with HealthCare.gov, and what we at PointClick would have done to anticipate and address those issues before going-live. The launch of HealthCare.gov, will forever be a lesson in what not to do when launching a website.

3 M I S TA K E 01 SLOPPY SOFTWARE AND USABILITY CHALLENGES Before users could even browse HealthCare.gov, they were required to create an user account even if they weren't purchasing insurance through the website at that moment.

4 01 Part of the account-creation process involved identity-checks and inputting personal information. Problem was, the security questions did not always appear in the drop-down tools effectively leaving many customers with absent mandatory questions to fill, and effectively no ability to create their account. This is just one example of how the system was built on a sloppy software foundation. The system then got bogged down by the repeated attempts from unsuccessful and unhappy users. MISTAKE NO. 1: SLOPPY SOFTWARE AND USABILITY CHALLENGES

5 PointClick SAYS: Imagine if Amazon required you to create an account including all your information just to see their products. To make things worse, the functionality didn t even work properly. No one really thought this through. Our approach would have been to collaborate on the requirements and expectations and draw up a plan for the staging environment that mimics the production environment. After hearing about the business requirements and properly testing performance and usability, our team would have ensured the errors were known and addressed prior to launch.

6 M I S TA K E 02 POOR USER LOAD-BALANCING The second glaring mistake that compounded this sloppy software foundation is the failure to effectively load balance, resulting in blockages and backlogs.

7 02 The Centers for Medicare and Medicaid Services (CMS), the agency that oversaw the implementation of HealthCare.gov, predicted that sign-ups in the first weeks of a six-month enrolment period would be slow. According to U.S. Chief Technology Officer Todd Park, the website was expected to draw around 60,000 simultaneous users but instead drew many more, around 250,000. New reports show, however, that a day before the site s launch, without the proper load balancing servers in place, the website could only handle about 1,100 users before response time crawled to snail s pace. MISTAKE NO. 2: POOR USER LOAD-BALANCING

8 PointClick SAYS: Whether you anticipate 1,100 or hundreds of thousands of users as was expected by Healthcare.gov, your hosting provider should take an active role in helping you prepare for the potential onslaught of users and ensuring a happy and smooth experience. Load testing isn t like it used to be it isn't hard, time consuming or expensive today. You just need to recognize that it is something that needs to be done. It s not optional anymore. - Ragnar Lonn, Founder and CEO, LoadImpact This would involve various critical tasks like performance optimization, load balancing, backups and disaster recovery. One of our own key business partners is LoadImpact.com who helps us work with our clients to perform rigorous load testing in many types of user scenarios.

9 M I S TA K E 03 SECURITY HOLES One of the most glaring and shocking - issues with HealthCare.gov is the fact that the website had many security holes as the result of inadequate security testing.

10 03 Imagine this: A complex website, which is meant to verify your identity, record this information, match it with insurance options, and enroll you into a plan, has significant security holes. According to experts, virtually no security testing went into the site s rollout. According to an internal memo obtained by a leading U.S.-based newspaper, security tests were not conducted by HealthCare.gov to identify any automated attacks against contact forms or verify if website cookies are not stored in a readable form, making it vulnerable to attacks. MISTAKE NO. 3: SECURITY HOLES

11 PointClick SAYS: We work with several 3rd party companies that provide penetration testing and website vulnerability scanning. Incapsula, a provider of cloud-based website security and performance services for online businesses, is one of our key business partners and a trusted asset for our clients. Their enterprise-grade WAF (Web Application Firewall) and global CDN (Content Delivery Network) make sure that our clients websites are always secure, fast and available. PointClick does not launch any major website application without Incapsula s Enterprise plan, featuring their always on DDoS Protection service and 24x7 support from their team of security experts. A prominent website like Healthcare.gov would be a prime target for hackers and DDoS attacks from all over the world. Incapsula offers a proven, best-of-breed security and performance solution to mitigate these risks. Our crowdsourced big data security approach leverages our customer base for 360-degree visibility into today s dynamic attack landscape. Protecting thousands of customers and subjected to hundreds of penetration tests and millions of attacks every day, Incapsula's service is aligned to meet the most stringent enterprise-grade security criteria. - Marc Gaffan, Co-Founder, VP Marketing and Business-Development, Incapsula

12 M I S TA K E 04 POOR SITE PERFORMANCE HealthCare.gov s disastrous launch resulted in potential users experiencing website errors or being locked out entirely. For those that did manage to get in, the website was agonizingly slow to load and incredibly frustrating to maneuver.

13 There are three kinds of testing that every site should undergo prior to launch Performance Testing: We're testing how fast the system can carry out "normal" commands while remaining stable. It's about response time and meeting specs. Load Testing: We are subjecting the site to a typical load to determine behavior under normal conditions. It's about reliability against performance. Stress Testing: We place an unseasonable amount of load while also denying resources to determine the result of the failure. We want to make sure the data does not get corrupted. We wonder how much of each testing Healthcare.gov undertook prior to launch?

14 04 CRN published an article entitled Heathcare.gov website is not HIPAA compliant. HHS (Health and Human Services) commented the website did not require HIPAA compliance. This was very surprising to read because as the department that oversees HIPAA (Health Insurance Portability and Accountability Act - privacy compliance regulations on the disclosure of protected information, such as medical records or personal information), you would think they would practice all the requirements to keep the data going intohealthcare.gov secure. Would you agree? MISTAKE NO. 4: POOR SITE PERFORMANCE

15 PointClick SAYS: During load testing of the website, we normally recommend real-time human testing of the application, which usually reveals any problems that could arise during heavy loads on the website. PointClick will assign a couple of our staff members to help with the human testing during load testing. Using proxy services like Incapsula's hosted WAF (Web Application Firewall) and CDN (Content Delivery Network) also helps boost performance, while blocking unwanted and malicious traffic. Their CDN delivers full site acceleration using intelligent caching and content optimization techniques that ensure fast response times. In addition, the WAF s advanced bot filtering distinguishes between good" and "bad" bot traffic, blocking the bad bots that often account for up to 50% of a website s traffic.

16 M I S TA K E 05 DESIGN AND DEVELOPMENT Unlike most web applications built today that are agile, open, and iterative, the government took a siloed and waterfall IT approach.

17 05 With constantly changing guidelines and requirements, there was not enough time to discover, much less test all the bugs that riddled HealthCare.gov. Different components of the website were built by different contractors. As such, there was a clear need for coordination and communication in order to ensure that all parts of the web application were well-integrated and performed adequately, which did not happen. The lack of communication and coordination between development groups and contractors meant that this complex, inter-connected website, was fraught with faulty breakpoints throughout the site. MISTAKE NO. 5: DESIGN AND DEVELOPMENT

18 PointClicks works with R2Integrated, a Digital Design and Development Agency, on your projects end-to-end. This ensures all critical pieces not only work together but perform at their best. HealthCare.gov is a highly exposed website that has a critical purpose, with security, vast amount of personal identifying information and complex workflows, business rules and external system integration functionality. We would architect the system using proven foundational components and frameworks, segmenting the project into incremental workable modules developed in an agile methodology environment. - Chris Chodnicki, Co-Founder, Exec. Dir. Strategic Partnerships & Alliances, R2Integrated

19 M I S TA K E 06 NON-EXISTENT PROJECT MANAGEMENT & LEADERSHIP Although there were serious technical issues that were factors that contributed to the failure of the website, the fundamental issue with HealthCare.gov was the extremely poor project management and (un) strategic coordination between the contractors, the client and the hosting provider. Given the size of this project and the importance of HealthCare.gov, there was a disturbing lack of vision, partnership and strategy when it came to building, testing, and deploying this complex website.

20 06 According to an article published by the Wall Street Journal Online quoting a Federal report, "inadequate management oversight and coordination among technical teams prevented real-time decision making and efficient responses to address the issues with the site". HealthCare.gov was fundamentally a compromise between government bureaucrats and software developers a mix that resulted in a complicated mess that was underpinned by a lack of communication and a lot of finger-pointing when it came to accountability for the website s failed launch. The WSJ article goes on to state that the contractor, the Centers for Medicare and Medicaid Services, "did not anticipate the degree of problems in the system". References: MISTAKE NO. 6: NON-EXISTENT PROJECT MANAGEMENT & LEADERSHIP

21 PointClick SAYS: Anyone can provide hosting infrastructure. What is most important is the management, consulting and depth of understanding of your business requirements that most hosting providers lack. During our customer intake process, we work with the client to understand all the groups involved in your website project, whether it be your design team, application development or any other third-party provider. We'll even work with your security auditors to help you become compliant and give your customers the assurances they need so that you can further your business. During your entire project, we work closely with you and all your partners, even bringing to light issues that may fall outside the realm of hosting we do it because we see ourselves as your trusted advisor and feel that it s a part of our job to identify something that you may have not thought about or did not anticipate.

22 SUMMARY Don t make the same critical mistakes made in the launch of Healthcare.gov. Here is a summary of the critical issues of the site and why working with a Managed Cloud and Hosting provider like PointClick Technologies could save you the pain and heartache of a disastrous web site launch:

23 AREA Critical Mistakes Made by Healthcare.gov What PointClick would have done: Software Poorly architected software Understood business requirements and provided technical guidance Load Balancing Inability to handle massive loads Architected a system with proper load balancing and redundancy Security Security flaws Conducted penetration testing and website vulnerability scanning Performance Outages and downtime Performed ample performance, load and stress testing Design & Development Poor design and development Collaborated with system and technical engineers to build robust infrastructure Project Management Lack of project management Worked with all partners and parties involved to ensure launch success

24 Copyright 2014 PointClick Technologies. All rights reserved. PointClick Technologies and the PointClick logo are registered trademarks of the company. All other trademarks are the property of their respective owners.

Enterprise-Grade Security from the Cloud

Enterprise-Grade Security from the Cloud Datasheet Website Security Enterprise-Grade Security from the Cloud Unmatched web application security experience, enhanced by real-time big data analytics, enables Incapsula to provide best-of-breed security

More information

End-to-End Application Security from the Cloud

End-to-End Application Security from the Cloud Datasheet Website Security End-to-End Application Security from the Cloud Unmatched web application security experience, enhanced by real-time big data analytics, enables Incapsula to provide best-of-breed

More information

Website Security. End-to-End Application Security from the Cloud. Cloud-Based, Big Data Security Approach. Datasheet: What You Get. Why Incapsula?

Website Security. End-to-End Application Security from the Cloud. Cloud-Based, Big Data Security Approach. Datasheet: What You Get. Why Incapsula? Datasheet: Website Security End-to-End Application Security from the Cloud Unmatched web application security experience, enhanced by real-time big data analytics, enables Incapsula to provide best-ofbreed

More information

Simply Sophisticated. Information Security and Compliance

Simply Sophisticated. Information Security and Compliance Simply Sophisticated Information Security and Compliance Simple Sophistication Welcome to Your New Strategic Advantage As technology evolves at an accelerating rate, risk-based information security concerns

More information

SHARE THIS WHITEPAPER. Top Selection Criteria for an Anti-DDoS Solution Whitepaper

SHARE THIS WHITEPAPER. Top Selection Criteria for an Anti-DDoS Solution Whitepaper SHARE THIS WHITEPAPER Top Selection Criteria for an Anti-DDoS Solution Whitepaper Table of Contents Top Selection Criteria for an Anti-DDoS Solution...3 DDoS Attack Coverage...3 Mitigation Technology...4

More information

HealthCare.gov Progress and Performance Report

HealthCare.gov Progress and Performance Report HealthCare.gov Progress and Performance Report Table of Contents Overview.. 3 Real Time Monitoring.. 4 Software Fixes... 5 Hardware Upgrades... 5 Response Times.. 6 Error Rates...6 System Stability.. 7

More information

8 Common Myths About Performance Testing in Production Don t Let These Misconceptions Keep You From Production Testing.

8 Common Myths About Performance Testing in Production Don t Let These Misconceptions Keep You From Production Testing. 8 Common Myths About Performance Testing in Production Don t Let These Misconceptions Keep You From Production Testing White Paper Table of Contents Myth #1: Production testing = live testing... 1 Myth

More information

IBM PowerSC. Security and compliance solution designed to protect virtualized datacenters. Highlights. IBM Systems and Technology Data Sheet

IBM PowerSC. Security and compliance solution designed to protect virtualized datacenters. Highlights. IBM Systems and Technology Data Sheet IBM PowerSC Security and compliance solution designed to protect virtualized datacenters Highlights Simplify security management and compliance measurement Reduce administration costs of meeting compliance

More information

BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS. Disasters happen. Don t wait until it s too late.

BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS. Disasters happen. Don t wait until it s too late. BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS Disasters happen. Don t wait until it s too late. OVERVIEW It s inevitable. At some point, your business will experience data loss. It could

More information

Strategies for assessing cloud security

Strategies for assessing cloud security IBM Global Technology Services Thought Leadership White Paper November 2010 Strategies for assessing cloud security 2 Securing the cloud: from strategy development to ongoing assessment Executive summary

More information

Application Security in the Software Development Lifecycle

Application Security in the Software Development Lifecycle Application Security in the Software Development Lifecycle Issues, Challenges and Solutions www.quotium.com 1/15 Table of Contents EXECUTIVE SUMMARY... 3 INTRODUCTION... 4 IMPACT OF SECURITY BREACHES TO

More information

THE ENSIGHTEN PROMISE. The Power to Collect, Own and Activate Omni-Channel Data

THE ENSIGHTEN PROMISE. The Power to Collect, Own and Activate Omni-Channel Data THE ENSIGHTEN PROMISE The Power to Collect, Own and Activate Omni-Channel Data EXECUTIVE SUMMARY Pure client-side or pure server-side tag management systems (TMS) suffer from critical limitations: The

More information

SPEED AND EASE Spreadsheets. Workflow Apps. SECURITY Spreadsheets. Workflow Apps

SPEED AND EASE Spreadsheets. Workflow Apps. SECURITY Spreadsheets. Workflow Apps are often billed as simple, easy-to-use solutions, so many organizations leverage them as a tool for tracking and managing their data and processes. Unfortunately, spreadsheets have some limitations that

More information

Seven Ways to Create an Unbeatable Enterprise Mobility Strategy

Seven Ways to Create an Unbeatable Enterprise Mobility Strategy Seven Ways to Create an Unbeatable Enterprise Mobility Strategy A practical guide to what business and IT leaders need to do NOW to manage their business s mobile future By Arun Bhattacharya, CA Technologies

More information

Arbor White Paper Keeping the Lights On

Arbor White Paper Keeping the Lights On Arbor White Paper Keeping the Lights On The Importance of DDoS Defense in Business Continuity Planning About Arbor Networks Arbor Networks, Inc. is a leading provider of network security and management

More information

HP Application Security Center

HP Application Security Center HP Application Security Center Web application security across the application lifecycle Solution brief HP Application Security Center helps security professionals, quality assurance (QA) specialists and

More information

Faster, Smarter, More Secure: IT Services Geared for the Health Care Industry A White Paper by CMIT Solutions

Faster, Smarter, More Secure: IT Services Geared for the Health Care Industry A White Paper by CMIT Solutions Faster, Smarter, More Secure: IT Services Geared for the Health Care Industry A White Paper by CMIT Solutions Table of Contents Introduction... 3 1. Data Backup: The Most Critical Part of any IT Strategy...

More information

Enterprise level security, the Huddle way.

Enterprise level security, the Huddle way. Enterprise level security, the Huddle way. Security whitepaper TABLE OF CONTENTS 5 Huddle s promise Hosting environment Network infrastructure Multiple levels of security Physical security System & network

More information

IBM PowerSC. Security and compliance solution designed to protect virtualised data centres. Highlights. IBM Systems and Technology Data Sheet

IBM PowerSC. Security and compliance solution designed to protect virtualised data centres. Highlights. IBM Systems and Technology Data Sheet IBM PowerSC Security and compliance solution designed to protect virtualised data centres Highlights Simplify security management and compliance measurement Reduce administration costs of meeting compliance

More information

5 DEADLY MISTAKES THAT BUSINESS OWNERS MAKE WITH THEIR COMPUTER NETWORKS AND HOW TO PROTECT YOUR BUSINESS

5 DEADLY MISTAKES THAT BUSINESS OWNERS MAKE WITH THEIR COMPUTER NETWORKS AND HOW TO PROTECT YOUR BUSINESS 5 DEADLY MISTAKES THAT BUSINESS OWNERS MAKE WITH THEIR COMPUTER NETWORKS AND HOW TO PROTECT YOUR BUSINESS 1 Introduction As small and mid-sized companies rely more heavily on their computer networks to

More information

Extending Threat Protection and Control to Mobile Workers with Cloud-Based Security Services > White Paper

Extending Threat Protection and Control to Mobile Workers with Cloud-Based Security Services > White Paper with Cloud-Based Security Services > White Paper It s a phenomenon and a fact: employees are always on today. They connect to the network whenever they want, from wherever they happen to be, with laptops,

More information

Introduction: 1. Daily 360 Website Scanning for Malware

Introduction: 1. Daily 360 Website Scanning for Malware Introduction: SiteLock scans your website to find and fix any existing malware and vulnerabilities followed by using the protective TrueShield firewall to keep the harmful traffic away for good. Moreover

More information

Actionable Security Intelligence: Preparing for the Next Threat with a Proactive Strategy

Actionable Security Intelligence: Preparing for the Next Threat with a Proactive Strategy www.netforensics.com NETFORENSICS WHITE PAPER Actionable Security Intelligence: Preparing for the Next Threat with a Proactive Strategy Contents Executive Summary The Information Security Landscape Security

More information

UNIVERSE. Protect Your. with ArcSight

UNIVERSE. Protect Your. with ArcSight UNIVERSE Protect Your with ArcSight The ArcSight Enterprise THREAT AND RISK MANAGEMENT PLATFORM SECURE YOUR DATA DEFEAT CYBERCRIME ENFORCE COMPLIANCE How Can You Protect Your Universe? The ArcSight ETRM

More information

Neoscope www.neoscopeit.com 888.810.9077

Neoscope www.neoscopeit.com 888.810.9077 Your law firm depends on intelligence. But can you count on your technology? You may not be in the intelligence technology business, but it s probably impossible to imagine your practice without IT. Today,

More information

Solutions for Health Insurance Portability and Accountability Act (HIPAA) Compliance

Solutions for Health Insurance Portability and Accountability Act (HIPAA) Compliance White Paper Solutions for Health Insurance Portability and Accountability Act (HIPAA) Compliance Troy Herrera Sr. Field Solutions Manager Juniper Networks, Inc. 1194 North Mathilda Avenue Sunnyvale, CA

More information

Why Cloud CompuTing ThreaTens midsized enterprises and WhaT To do about it

Why Cloud CompuTing ThreaTens midsized enterprises and WhaT To do about it The Cloud Threat Why Cloud CompuTing ThreaTens midsized enterprises and WhaT To do about it This white paper outlines the concerns that often prevent midsized enterprises from taking advantage of the Cloud.

More information

It s not a matter of if but when. Actionable Threat Intelligence, Accelerated Response

It s not a matter of if but when. Actionable Threat Intelligence, Accelerated Response It s not a matter of if but when Actionable Threat Intelligence, Accelerated Response Rapid Advanced Detection and Response (RADAR), is a managed information security service, offering comprehensive security

More information

Cloud and Data Center Security

Cloud and Data Center Security solution brief Trend Micro Cloud and Data Center Security Secure virtual, cloud, physical, and hybrid environments easily and effectively introduction As you take advantage of the operational and economic

More information

Medicaid MITA: Innovative COTS solutions for IT Risk Management

Medicaid MITA: Innovative COTS solutions for IT Risk Management Medicaid MITA: Innovative COTS solutions for IT Risk Management White Paper: COTS Solutions for MITA 2.0 Medicaid MITA: Innovative COTS solutions for IT Risk Management Contents Introduction to MITA &

More information

What You Should Know About Cloud- Based Data Backup

What You Should Know About Cloud- Based Data Backup What You Should Know About Cloud- Based Data Backup An Executive s Guide to Data Backup and Disaster Recovery Matt Zeman 3Fold IT, LLC PO Box #1350 Grafton, WI 53024 Telephone: (844) 3Fold IT Email: Matt@3FoldIT.com

More information

From Rivals to BFF: WAF & VA Unite OWASP 07.23.2009. The OWASP Foundation http://www.owasp.org

From Rivals to BFF: WAF & VA Unite OWASP 07.23.2009. The OWASP Foundation http://www.owasp.org From Rivals to BFF: WAF & VA Unite 07.23.2009 Brian Contos, Chief Security Strategist Imperva Inc. brian.contos@imperva.com +1 (650) 832.6054 Copyright The Foundation Permission is granted to copy, distribute

More information

WHITE PAPER IMPROVING FIREWALL CHANGES OVERCOME PROCESS AND COMPLEXITY CHALLENGES BY FOCUSING ON THE FIREWALL.

WHITE PAPER IMPROVING FIREWALL CHANGES OVERCOME PROCESS AND COMPLEXITY CHALLENGES BY FOCUSING ON THE FIREWALL. WHITE PAPER IMPROVING FIREWALL CHANGES OVERCOME PROCESS AND COMPLEXITY CHALLENGES BY FOCUSING ON THE FIREWALL. Table of Contents Executive Summary...3 Challenges of Firewall Changes...4 Process Limitations...4

More information

Protecting Data with a Unified Platform

Protecting Data with a Unified Platform Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

More information

The Little Things Matter In Managed Hosting: Why Digital Marketers Need A Managed Hosting Partner That Works As Your Extended IT Team

The Little Things Matter In Managed Hosting: Why Digital Marketers Need A Managed Hosting Partner That Works As Your Extended IT Team The Little Things Matter In Managed Hosting: Why Digital Marketers Need A Managed Hosting Partner That Works As Your Extended IT Team Not all Managed Hosting Providers are equal As a digital marketing

More information

Trend Micro. Secure virtual, cloud, physical, and hybrid environments easily and effectively INTRODUCTION

Trend Micro. Secure virtual, cloud, physical, and hybrid environments easily and effectively INTRODUCTION SOLUTION BRIEF Trend Micro CLOUD AND DATA CENTER SECURITY Secure virtual, cloud, physical, and hybrid environments easily and effectively INTRODUCTION As you take advantage of the operational and economic

More information

Choosing The Right Revenue Cycle Partner: 10 Questions to Ask

Choosing The Right Revenue Cycle Partner: 10 Questions to Ask WHITE PAPER: Choosing The Right Revenue Cycle Partner: 10 Questions to Ask 1 I Choosing The Right Revenue Cycle Partner: 10 Questions To Ask Did you know? The right revenue cycle partner can help your

More information

VMware Business Continuity and Disaster Recovery Technology Consulting Services

VMware Business Continuity and Disaster Recovery Technology Consulting Services VMware Business Continuity and Disaster Recovery Technology Consulting Services VMware Technology Consulting Services for Business Continuity and Disaster Recovery CIOs need people both internal staff

More information

Intelligent, Scalable Web Security

Intelligent, Scalable Web Security Solution Overview Citrix and Trend Micro Intelligent, Scalable Web Security Application-Level Control, Load Balancing, High-Traffic Capacity Table of Contents The Challenge... 3 The Solution: Citrix NetScaler

More information

FIREWALL CLEANUP WHITE PAPER

FIREWALL CLEANUP WHITE PAPER FIREWALL CLEANUP WHITE PAPER Firewall Cleanup Recommendations Considerations for Improved Firewall Efficiency, Better Security, and Reduced Policy Complexity Table of Contents Executive Summary... 3 The

More information

THE EIGHT ADVANTAGES OF BEST- OF-BREED APPLICATIONS

THE EIGHT ADVANTAGES OF BEST- OF-BREED APPLICATIONS WHITE PAPER THE EIGHT ADVANTAGES OF BEST- OF-BREED APPLICATIONS INTRODUCTION Until recently, field service organizations seeking to take advantage of today s mobile environment often found they had to

More information

EXTENDING THREAT PROTECTION AND CONTROL TO MOBILE WORKERS

EXTENDING THREAT PROTECTION AND CONTROL TO MOBILE WORKERS EXTENDING THREAT PROTECTION AND WHITEPAPER CLOUD-BASED SECURITY SERVICES PROTECT USERS IN ANY LOCATION ACROSS ANY NETWORK It s a phenomenon and a fact: employees are always on today. They connect to the

More information

McAfee Global Threat Intelligence File Reputation Service. Best Practices Guide for McAfee VirusScan Enterprise Software

McAfee Global Threat Intelligence File Reputation Service. Best Practices Guide for McAfee VirusScan Enterprise Software McAfee Global Threat Intelligence File Reputation Service Best Practices Guide for McAfee VirusScan Enterprise Software Table of Contents McAfee Global Threat Intelligence File Reputation Service McAfee

More information

WhitePaper. Private Cloud Computing Essentials

WhitePaper. Private Cloud Computing Essentials Private Cloud Computing Essentials The 2X Private Cloud Computing Essentials This white paper contains a brief guide to Private Cloud Computing. Contents Introduction.... 3 About Private Cloud Computing....

More information

IBM Software Cloud service delivery and management

IBM Software Cloud service delivery and management IBM Software Cloud service delivery and management Rethink IT. Reinvent business. 2 Cloud service delivery and management Virtually unparalleled change and complexity On this increasingly instrumented,

More information

The F5 Intelligent DNS Scale Reference Architecture.

The F5 Intelligent DNS Scale Reference Architecture. The F5 Intelligent DNS Scale Reference Architecture. End-to-end DNS delivery solutions from F5 maximize the use of organizational resources, while remaining agile and intelligent enough to scale and support

More information

Cisco SAFE: A Security Reference Architecture

Cisco SAFE: A Security Reference Architecture Cisco SAFE: A Security Reference Architecture The Changing Network and Security Landscape The past several years have seen tremendous changes in the network, both in the kinds of devices being deployed

More information

CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes.

CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. TECHNOLOGY BRIEF: REDUCING COST AND COMPLEXITY WITH GLOBAL GOVERNANCE CONTROLS CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. Table of Contents Executive

More information

DDoS Attacks in the United Kingdom

DDoS Attacks in the United Kingdom Neustar Insights DDoS Attacks in the United Kingdom 2012 Annual Trends and Impact Survey Contents Survey Findings, 2012 2011 Survey Methodology 3 Frequency of Attacks 3 Introduction In both 2011 and 2012,

More information

10 Hidden IT Risks That Might Threaten Your Business

10 Hidden IT Risks That Might Threaten Your Business (Plus 1 Fast Way to Find Them) Your business depends on intelligence. But can you count on your technology? You may not be in the intelligence technology business, but it s probably impossible to imagine

More information

Infor CloudSuite. Defense-in-depth. Table of Contents. Technical Paper Plain talk about Infor CloudSuite security

Infor CloudSuite. Defense-in-depth. Table of Contents. Technical Paper Plain talk about Infor CloudSuite security Technical Paper Plain talk about security When it comes to Cloud deployment, security is top of mind for all concerned. The Infor CloudSuite team uses best-practice protocols and a thorough, continuous

More information

Secure and control how your business shares files using Hightail

Secure and control how your business shares files using Hightail HIGHTAIL FOR ENTERPRISE: SECURITY OVERVIEW Secure and control how your business shares files using Hightail Information the lifeblood of any business is potentially placed at risk every time digital files

More information

Mobility, Security Concerns, and Avoidance

Mobility, Security Concerns, and Avoidance By Jorge García, Technology Evaluation Centers Technology Evaluation Centers Mobile Challenges: An Overview Data drives business today, as IT managers and security executives face enormous pressure to

More information

Threat Intelligence Pty Ltd info@threatintelligence.com 1300 809 437. Specialist Security Training Catalogue

Threat Intelligence Pty Ltd info@threatintelligence.com 1300 809 437. Specialist Security Training Catalogue Threat Intelligence Pty Ltd info@threatintelligence.com 1300 809 437 Specialist Security Training Catalogue Did you know that the faster you detect a security breach, the lesser the impact to the organisation?

More information

OUR CORE CAPABILITIES. Managed services. Infrastructure. Business continuity and disaster recovery WHY OUR CLIENTS CHOOSE US

OUR CORE CAPABILITIES. Managed services. Infrastructure. Business continuity and disaster recovery WHY OUR CLIENTS CHOOSE US FO TA R G ILO BU O R SI VE E N RN D F ESS M OR, EN T PR O VE N WHO WE ARE UberGlobal is a managed-services and infrastructure provider based in the heart of Canberra. Established for more than a decade,

More information

The problem with privileged users: What you don t know can hurt you

The problem with privileged users: What you don t know can hurt you The problem with privileged users: What you don t know can hurt you FOUR STEPS TO Why all the fuss about privileged users? Today s users need easy anytime, anywhere access to information and services so

More information

The Cloud, Virtualization, and Security

The Cloud, Virtualization, and Security A Cloud: Large groups of remote servers that are networked to allow centralized, shared data storage and online access to computer services or resources A Cloud: Large groups of remote servers that are

More information

Managing SSL Certificates with Ease

Managing SSL Certificates with Ease WHITE PAPER: MANAGING SSL CERTIFICATES WITH EASE White Paper Managing SSL Certificates with Ease Best Practices for Maintaining the Security of Sensitive Enterprise Transactions Managing SSL Certificates

More information

Teradata and Protegrity High-Value Protection for High-Value Data

Teradata and Protegrity High-Value Protection for High-Value Data Teradata and Protegrity High-Value Protection for High-Value Data 03.16 EB7178 DATA SECURITY Table of Contents 2 Data-Centric Security: Providing High-Value Protection for High-Value Data 3 Visibility:

More information

The Panoptix Building Efficiency Solution: Ensuring a Secure Delivery of Building Efficiency

The Panoptix Building Efficiency Solution: Ensuring a Secure Delivery of Building Efficiency logo The Panoptix Building Efficiency Solution: Ensuring a Secure Delivery of Building Efficiency Understanding the Multiple Levels of Security Built Into the Panoptix Solution Published: October 2011

More information

What Do You Mean My Cloud Data Isn t Secure?

What Do You Mean My Cloud Data Isn t Secure? Kaseya White Paper What Do You Mean My Cloud Data Isn t Secure? Understanding Your Level of Data Protection www.kaseya.com As today s businesses transition more critical applications to the cloud, there

More information

Making the Internet Business-Ready

Making the Internet Business-Ready Making the Internet Business-Ready If you ve ever shopped online, downloaded music, watched a web video or connected to work remotely, you ve probably used Akamai. Our solutions help to deliver the best

More information

Why You Should Consider the Cloud

Why You Should Consider the Cloud INTERSYSTEMS WHITE PAPER Why You Should Consider the Cloud In 2014, we ll see every major player make big investments to scale up Cloud, mobile, and big data capabilities, and fiercely battle for the hearts

More information

What a Vulnerability Assessment Scanner Can t Tell You. Leveraging Network Context to Prioritize Remediation Efforts and Identify Options

What a Vulnerability Assessment Scanner Can t Tell You. Leveraging Network Context to Prioritize Remediation Efforts and Identify Options White paper What a Vulnerability Assessment Scanner Can t Tell You Leveraging Network Context to Prioritize Remediation Efforts and Identify Options november 2011 WHITE PAPER RedSeal Networks, Inc. 3965

More information

Accelerating Web-Based SQL Server Applications with SafePeak Plug and Play Dynamic Database Caching

Accelerating Web-Based SQL Server Applications with SafePeak Plug and Play Dynamic Database Caching Accelerating Web-Based SQL Server Applications with SafePeak Plug and Play Dynamic Database Caching A SafePeak Whitepaper February 2014 www.safepeak.com Copyright. SafePeak Technologies 2014 Contents Objective...

More information

The Human Touch in a Digital World. Regulatory Compliance In The Cloud. asafety asecurity aservice astrength

The Human Touch in a Digital World. Regulatory Compliance In The Cloud. asafety asecurity aservice astrength The Human Touch in a Digital World Regulatory Compliance In The Cloud asafety asecurity aservice astrength Table Of Contents RoseASP IT Internal Control Policies...4 Case Study - Enhanced Compliance Through

More information

PROTECTED CLOUDS: Symantec solutions for consuming, building, or extending into the cloud

PROTECTED CLOUDS: Symantec solutions for consuming, building, or extending into the cloud PROTECTED CLOUDS: Symantec solutions for consuming, building, or extending into the cloud Blue skies ahead? Yes if you are protected when you move to the cloud. Lately, it seems as if every enterprise

More information

Data Security. So many businesses leave their data exposed, That doesn t mean you have to. 2014 Computerbilities, Inc.

Data Security. So many businesses leave their data exposed, That doesn t mean you have to. 2014 Computerbilities, Inc. Data Security So many businesses leave their data exposed, That doesn t mean you have to. 2014 Computerbilities, Inc. Table of Contents: 1. Introduction 3 2. Cybersecurity: The loopholes in the system

More information

HIPAA MYTHS: DON T ALWAYS BELIEVE WHAT YOU HEAR. Chris Apgar, CISSP

HIPAA MYTHS: DON T ALWAYS BELIEVE WHAT YOU HEAR. Chris Apgar, CISSP HIPAA MYTHS: DON T ALWAYS BELIEVE WHAT YOU HEAR Chris Apgar, CISSP 2015 OVERVIEW Missed Regulatory Requirements Common HIPAA Privacy Myths Common HIPAA Security Myths Other Related Myths Finding the Right

More information

PCI DSS COMPLIANCE DATA

PCI DSS COMPLIANCE DATA PCI DSS COMPLIANCE DATA AND PROTECTION EagleHeaps FROM CONTENTS Overview... 2 The Basics of PCI DSS... 2 PCI DSS Compliance... 4 The Solution Provider Role (and Accountability).... 4 Concerns and Opportunities

More information

Overcoming the Three Pitfalls of Ineffective IT Monitoring Solutions

Overcoming the Three Pitfalls of Ineffective IT Monitoring Solutions Overcoming the Three Pitfalls of Ineffective IT Monitoring Solutions Key Challenges IT teams in many mid-market organizations and larger enterprises are struggling with limited budgets and resources. Consequently,

More information

Confidence in the Cloud Five Ways to Capitalize with Symantec

Confidence in the Cloud Five Ways to Capitalize with Symantec Five Ways to Capitalize with Symantec Solution Brief: Confidence in the Cloud Confidence in the Cloud Contents Overview...............................................................................................

More information

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility Your Guide to Cost, Security, and Flexibility What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility 10 common questions answered Over the last decade, cloud backup, recovery

More information

Kenna Platform Security. A technical overview of the comprehensive security measures Kenna uses to protect your data

Kenna Platform Security. A technical overview of the comprehensive security measures Kenna uses to protect your data Kenna Platform Security A technical overview of the comprehensive security measures Kenna uses to protect your data V2.0, JULY 2015 Multiple Layers of Protection Overview Password Salted-Hash Thank you

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

Optimizing Network Vulnerability

Optimizing Network Vulnerability SOLUTION BRIEF Adding Real-World Exposure Awareness to Vulnerability and Risk Management Optimizing Network Vulnerability Management Using RedSeal november 2011 WHITE PAPER RedSeal Networks, Inc. 3965

More information

White paper. Keys to SAP application acceleration: advances in delivery systems.

White paper. Keys to SAP application acceleration: advances in delivery systems. White paper Keys to SAP application acceleration: advances in delivery systems. Table of contents The challenges of fast SAP application delivery...3 Solving the acceleration challenge: why traditional

More information

A Brave. Who Owns Security in the Cloud? A Trend Micro Opinion Piece. February 2011. Written by Dave Asprey VP Cloud Security

A Brave. Who Owns Security in the Cloud? A Trend Micro Opinion Piece. February 2011. Written by Dave Asprey VP Cloud Security A Brave Who Owns Security in the Cloud? A Trend Micro Opinion Piece February 2011 Written by Dave Asprey VP Cloud Security I. WHO OWNS SECURITY IN THE CLOUD? Cloud computing is the technology buzzword

More information

SSL Encryption and Traffic Inspection ADDRESSING THE INCREASED 2048-BIT PERFORMANCE DEMANDS OF 2048-BIT SSL CERTIFICATES

SSL Encryption and Traffic Inspection ADDRESSING THE INCREASED 2048-BIT PERFORMANCE DEMANDS OF 2048-BIT SSL CERTIFICATES SSL Encryption and Traffic Inspection ADDRESSING THE INCREASED 2048-BIT PERFORMANCE DEMANDS OF 2048-BIT SSL CERTIFICATES Contents Introduction 3 SSL Encryption Basics 3 The Need for SSL Traffic Inspection

More information

Dedicated and Distributed Vulnerability Management

Dedicated and Distributed Vulnerability Management Dedicated and Distributed Vulnerability Management December 2002 (Updated February 2007) Ron Gula Chief Technology Officer Table of Contents TABLE OF CONTENTS... 2 INTRODUCTION... 3 THE NEED FOR VULNERABILITY

More information

eguide: Designing a Continuous Response Architecture 5 Steps For Windows Server 2003 End of Life Success

eguide: Designing a Continuous Response Architecture 5 Steps For Windows Server 2003 End of Life Success : Designing a Continuous Response Architecture 5 Steps For Windows Server 2003 End of Life Success FAST FACTS Over 10 Million Windows Server 2003 Devices Still In Use Less Than 250 Days To Windows Server

More information

HEALTH INSURANCE MARKETPLACES GENERALLY PROTECTED PERSONALLY IDENTIFIABLE INFORMATION BUT COULD IMPROVE CERTAIN INFORMATION SECURITY CONTROLS

HEALTH INSURANCE MARKETPLACES GENERALLY PROTECTED PERSONALLY IDENTIFIABLE INFORMATION BUT COULD IMPROVE CERTAIN INFORMATION SECURITY CONTROLS Department of Health and Human Services OFFICE OF INSPECTOR GENERAL HEALTH INSURANCE MARKETPLACES GENERALLY PROTECTED PERSONALLY IDENTIFIABLE INFORMATION BUT COULD IMPROVE CERTAIN INFORMATION SECURITY

More information

The CIO s Dream: A Cloud Platform With Lower Cost, More Agility and Better Performance. A publication by:

The CIO s Dream: A Cloud Platform With Lower Cost, More Agility and Better Performance. A publication by: The CIO s Dream: A Cloud Platform With Lower Cost, More Agility and Better Performance A publication by: Introduction The chief information officer or chief technology officer carries the weight of the

More information

10 Hidden IT Risks That Might Threaten Your Law Firm

10 Hidden IT Risks That Might Threaten Your Law Firm (Plus 1 Fast Way to Find Them) Your law firm depends on intelligence. But can you count on your technology? You may not be in the intelligence technology business, but it s probably impossible to imagine

More information

SHARE THIS WHITEPAPER. On-Premise, Cloud or Hybrid? Approaches to Mitigate DDoS Attacks Whitepaper

SHARE THIS WHITEPAPER. On-Premise, Cloud or Hybrid? Approaches to Mitigate DDoS Attacks Whitepaper SHARE THIS WHITEPAPER On-Premise, Cloud or Hybrid? Approaches to Mitigate DDoS Attacks Whitepaper Table of Contents Overview... 3 Current Attacks Landscape: DDoS is Becoming Mainstream... 3 Attackers Launch

More information

Red Hat Cloud, HP Edition:

Red Hat Cloud, HP Edition: Red Hat Cloud, HP Edition: Private IaaS Clouds 2 Red Hat Cloud 2 Red Hat Enterprise Virtualization 3 Red Hat Enterprise Linux 3 Red Hat Network Satellite 3 HP CloudSystem Matrix and HP Converged Infrastructure

More information

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture

SOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture SOLUTION WHITE PAPER BMC Manages the Full Service Stack on Secure Multi-tenant Architecture Table of Contents Introduction................................................... 1 Secure Multi-tenancy Architecture...................................

More information

Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid backup solution

Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid backup solution PARTNER BRIEF: IS ONLINE BACKUP RIGHT FOR YOUR BUSINESS?........................................ Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid Who

More information

White Paper on Financial Industry Regulatory Climate

White Paper on Financial Industry Regulatory Climate White Paper on Financial Industry Regulatory Climate According to a 2014 report on threats to the financial services sector, 45% of financial services organizations polled had suffered economic crime during

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information

Optimal Traffic Distribution & High Availability from the Cloud. Intelligent Layer 7 Load Balancing. Datasheet Load Balancing & Failover.

Optimal Traffic Distribution & High Availability from the Cloud. Intelligent Layer 7 Load Balancing. Datasheet Load Balancing & Failover. Datasheet Load Balancing & Failover Optimal Traffic Distribution & High Availability from the Cloud Incapsula's Load Balancing & Failover service enables organizations to replace their costly appliances

More information

IBM Software Enabling business agility through real-time process visibility

IBM Software Enabling business agility through real-time process visibility IBM Software Enabling business agility through real-time process visibility IBM Business Monitor 2 Enabling business agility through real-time process visibility Highlights Understand the big picture of

More information

Cisco Security Optimization Service

Cisco Security Optimization Service Cisco Security Optimization Service Proactively strengthen your network to better respond to evolving security threats and planned and unplanned events. Service Overview Optimize Your Network for Borderless

More information

SaaS Adoption Lifecycle in Life-Sciences Companies

SaaS Adoption Lifecycle in Life-Sciences Companies www.arisglobal.com A White Paper Presented By ArisGlobal SaaS Adoption Lifecycle in Life-Sciences Companies by Achal Verma, Associate Director - Program Delivery, Cloud Services Abstract With increasing

More information

Proving Control of the Infrastructure

Proving Control of the Infrastructure WHITE paper The need for independent detective controls within Change/Configuration Management page 2 page 3 page 4 page 6 page 7 Getting Control The Control Triad: Preventive, Detective and Corrective

More information

WP Engine. The Business Case for Managed WordPress Hosting

WP Engine. The Business Case for Managed WordPress Hosting WP Engine The Business Case for Managed WordPress Hosting By: Chris Lema June 2014 Summary Over the last few years WordPress has slowly worked its way into the enterprise. As an enterprise installation

More information

Why you should ConsIder The Cloud

Why you should ConsIder The Cloud I N T E R S Y S T E M S D I S C U S S I O N P A P E R Why you should ConsIder The Cloud "In 2014, we' ll see every major player make big investments to scale up Cloud, mobile, and big data capabilities,

More information