HOSTING SERVICES AGREEMENT BETWEEN BROWARD COUNTY AND

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1 HOSTING SERVICES AGREEMENT BETWEEN BROWARD COUNTY AND This Hosting Services Agreement (the Agreement ) is made and entered into by and between Broward County, a political subdivision of the State of Florida ( County ), and, a (type of entity and state of organization) ( Provider ). For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows: ARTICLE 1. DEFINITIONS 1.1 Board. The Board of County Commissioners of Broward County, Florida. 1.2 Business hours or business day. 7 a.m. to 7 p.m. Eastern Time during weekdays that are not County holidays and on which County has not otherwise declared its offices closed. 1.3 Contract Administrator. (List Title/Position) or such person s successor as designated by County in writing. 1.4 Designated Equipment. [The hardware products or configuration identified in Exhibit C for County s use of the Software.] or [Any hardware products, other equipment, or configurations that meet the minimum specifications for the applicable Software.] 1.5 Documentation. All manuals, user documentation, specifications, and other related materials pertaining to the Software or System that Provider customarily furnishes to licensees or purchasers of the goods and services covered by this Agreement. 1.6 Hardware. The hardware provided and maintained by Provider to host and operate the Software and provide access to the Software by County and third-party users over the Internet. 1.7 Hosting Services. All services required of Provider under this Agreement, including as set forth in Exhibit A, to ensure that the Software is available to County and third party users over the Internet consistent with the terms of this Agreement. Except as may be limited by Exhibit A, these services include: all required programming or modification/configuration of the Software to meet County's ongoing needs; integration, customization, enhancements, or modifications to the Software; maintenance of the Hardware; development or consulting activities; and training or project management. 1.8 Purchasing Director. The Broward County Purchasing Director as appointed by the Broward County Administrator. 1.9 Software. All proprietary or third-party software or other intellectual property rights, including the Documentation, provided or licensed to County or third party users pursuant to this Agreement, including the computer programs (in machine readable object code form) listed in Exhibit A and any subsequent updates, upgrades, releases, or enhancements thereto developed by Provider during the term of this Agreement. Hosting Services Agreement (rev. 7/1/15) Page 1 of 39

2 1.10 Support and Maintenance Services. The support and maintenance services required for County to achieve and maintain optimal performance of the Software, including as further described in Exhibit D System. Provider's Software and Hosting Services provided pursuant to this Agreement that will be accessible to County and third party users through the Internet, as described in this Agreement including the Exhibits hereto. ARTICLE 2. EXHIBITS The following exhibits are attached hereto and incorporated into this Agreement: Exhibit A Exhibit B Exhibit C Exhibit D Exhibit E Exhibit F Exhibit G Exhibit H Exhibit I Statement of Work Payment Schedule Designated Equipment Support and Maintenance Services Service Level Agreement Insurance Coverages Work Authorization Form Business Associate Agreement Escrow Agreement If there is a conflict or inconsistency between any provision contained in Articles 1-13 and any provision contained in any of the Exhibits, the provision of Articles 1-13 shall prevail and be given effect unless expressly stated to the contrary. ARTICLE 3. SCOPE OF SERVICES & LICENSE 3.1 Scope of Services. Provider shall perform all work specified in this Agreement inclusive of the Exhibits. Unless stated otherwise in this Agreement, the work required of Provider includes all labor, materials and tasks, whether or not enumerated in the Agreement, that are such an inseparable part of the work expressly stated in the Agreement that exclusion thereof would render Provider s performance impractical, illogical, or unconscionable. 3.2 License. Provider grants to County a perpetual, royalty-free, nonexclusive license, with no geographical limitations, for an unlimited number of users, to the Software and System including to any embedded third party software within the System or required to operate or access the Software or use the System, for use solely for County governmental and business purposes, including on- and off-site access and use of the Software and use by authorized third party users, including those persons or entities with which County may contract to operate the Software, and for the benefit of and use by all governmental entities within the County, including the offices of the County constitutional officers. Hosting Services Agreement (rev. 7/1/15) Page 2 of 39

3 3.2.1 Authorized Users and Additional Licenses. Unless otherwise stated in Exhibit A (Statement of Work), County and any of its employees, agents, or suppliers of services shall have the right to concurrently operate and use the Software and System for County governmental or business purpose. If anything less than unlimited, concurrent use is expressly provided under this Agreement and additional licenses may be required, County s Purchasing Director is authorized to execute a Work Authorization to purchase additional licenses for the fee specified in Exhibit B Additional Uses. County may, if required by reason of an emergency, disaster or operational need, or for testing of recovery resources, temporarily use the Software on recovery resources at no additional cost, including recovery resources that may not be owned by County. County may, at no additional cost, copy the Software for backup and archiving purposes for the purposes of support or maintenance by County or others hired by County to provide such support or maintenance Prohibited Uses. Except as otherwise provided for in this Agreement or required under Florida law, County shall not reproduce, publish, or license the Software to others. County shall not modify, reverse engineer, disassemble, or decompile the Software or any portion thereof, except (a) to the extent expressly authorized in Exhibit A, in which event such authorized actions shall be deemed within the license grant of Section 3.2, or (b) to the extent permitted under any applicable open source license. 3.3 Hosting, Support and Maintenance Services. Provider shall provide County with the Hosting Services as set forth in this Agreement in accordance with the Statement of Work set forth in Exhibit A. Provider and the Hosting Services shall comply for the duration of this Agreement with the Service Level Agreement set forth in Exhibit E. Hosting Services shall be invoiced and paid in accordance with the Payment Schedule set forth in Exhibit B. Provider will provide County with Support and Maintenance Services as set forth in Exhibit D. For the first year following Final Acceptance, all Support and Maintenance Services for the Software are included at no additional cost; for subsequent years, Support and Maintenance Services shall be invoiced and paid in accordance with the Payment Schedule set forth in Exhibit B Updates, Upgrades and Releases. For the full term of this Agreement, Provider shall promptly provide to County, with advance notice and at no additional cost, any and all updates (including error corrections, bug fixes, security updates, and patches), upgrades, or new releases to the Software including all that Provider has made available to other licensees of all or part of the Software licensed pursuant hereto. All such updates, upgrades, and new releases shall remain the sole property of Provider and shall be deemed to be included within the scope of the license granted under this Agreement Compatibility. For the full term of this Agreement, Provider will ensure the continued compatibility of the Software with all major releases, updates, or upgrades of any third party software used by County for access or operation of the Software or the System. In the event Provider is not be able to support any third party software update, upgrade or new release Hosting Services Agreement (rev. 7/1/15) Page 3 of 39

4 that changes major functionality and is not backwards compatible with the System, Provider shall use all reasonable efforts to resolve such issues and to provide optimal functionality of the System in accordance with this Agreement. If Provider is unable to provide continued optimal functionality of the System in accordance with this Agreement due to any applicable third party software release, update or upgrade, County shall be entitled to terminate the Agreement upon written notice with no further obligation to Provider Software Enhancements or Modifications. If requested by County, Provider shall incorporate certain features and enhancements into the licensed Software, and the source code for those features and enhancements shall be provided to and be the property of County. Any such request shall be formalized into a Statement of Work that shall define in detail the services to be performed, the financial terms, and the proposed project staffing and schedule. Any such Statement of Work shall be incorporated into a Work Authorization, to the extent permitted by Section 3.5 below, or otherwise into a proposed amendment to this Agreement. 3.4 Other Equipment. County may access and operate the System from the Designated Equipment. County may also access and operate the System on separate servers and in any and all development, test, failover, disaster recovery, and backup configurations, at no additional fee. 3.5 Change of Scope Procedures. Provider acknowledges that Contract Administrator has no authority to make changes that would increase, decrease, or otherwise modify the scope of services to be provided under this Agreement except as expressly provided herein. To the extent any goods or services under this Agreement, or the quantity thereof, are optional ("Optional Services"), County may select the type, amount, and timing of such goods or services pursuant to a Work Authorization (Exhibit G hereto) executed by Provider and County pursuant to this Section, and provided that no such selection, when combined with those goods or services required under the Agreement, would result in a payment obligation exceeding the applicable maximum amount stated in Section 5.1. Notwithstanding anything to the contrary in the Agreement, Work Authorizations for Optional Services pursuant to this Section shall be executed on behalf of the County as follows: the Contract Administrator may execute any Work Authorization for which the total cost to County is less than $30,000.00; the Purchasing Director may execute any Work Authorization for which the total cost to the County is within the Purchasing Director s delegated authority; any Work Authorizations above the County s Purchasing Director delegated authority shall require Board approval. Subsequent to the full execution of any Work Authorization, the Contract Administrator will issue a Notice to Proceed for those authorized Optional Services. Provider shall not commence work on any Work Authorization until after receipt of the applicable Notice to Proceed. 3.6 Contract Administrator Authority. Unless otherwise expressly stated herein or in the applicable Procurement Code, Code of County Ordinances, or County Code of Administrative Procedure, the Contract Administrator may act on behalf of County to exercise the authority and powers of County under this Agreement. Hosting Services Agreement (rev. 7/1/15) Page 4 of 39

5 ARTICLE 4. TERM AND TIME OF PERFORMANCE 4.1 Term. The Agreement shall become effective on the date it is fully executed by the parties (the "Effective Date"). The term of the Agreement shall be for a period of ( ) years from the date of Final Acceptance (the Initial Term ). 4.2 Extensions. County shall have the option to renew this Agreement for additional one (1) year terms by sending notice thereof to Provider at least thirty (30) days prior to the expiration of the then-current term. The Purchasing Director is authorized to exercise this renewal option. In the event that unusual or exceptional circumstances, as determined in the sole discretion of the Purchasing Director, render the exercise of an extension not practicable or if no extension is available, and expiration of this Agreement would result in a gap in the provision of services necessary for the ongoing operations of the County, then this Agreement may be extended on the same terms and conditions by the Purchasing Director for period(s) not to exceed six (6) months in the aggregate [, provided that any such extension is within the authority of the Purchasing Director or otherwise authorized by the Board] [add additional language if contract is not approved by the Board]. 4.3 Fiscal Year. The continuation of this Agreement beyond the end of any County fiscal year shall be subject to both the appropriation and the availability of funds, in accordance with Chapter 129, Florida Statutes. 4.4 Timetable. If Provider fails to achieve Final Acceptance within ( ) months from the Effective Date, County shall have the option to terminate the Agreement by written notice from its Contract Administrator, in which event all sums paid by County under this Agreement, if any, shall be reimbursed to County by Provider within 15 days. For purposes of this paragraph, any delays caused by County prior to Final Acceptance shall extend the Final Acceptance deadline by the same number of days as the delay caused by County. 4.5 Time is of the essence for all performance required under this Agreement. ARTICLE 5. COMPENSATION 5.1 For the duration of the Agreement, County will pay Provider in accordance with Exhibit B up to the following maximum amount(s): Services/Goods Term Not-To-Exceed Amount License Fees, Hosting Services and Initial Term $ Support and Maintenance Services Each optional renewal term Each year renewal term $ Optional Services Duration of the Agreement $ (inclusive of any renewals) TOTAL NOT TO EXCEED $ Hosting Services Agreement (rev. 7/1/15) Page 5 of 39

6 Payment shall be made only for work actually performed and completed pursuant to this Agreement or as otherwise set forth in Exhibit B (Payment Schedule), which amount shall be accepted by Provider as full compensation for all such work. Provider acknowledges that the amounts set forth herein are the maximum amounts payable for the respective terms and constitute a limitation upon County s obligation to compensate Provider for its work under this Agreement. These maximum amounts, however, do not constitute a limitation of any sort upon Provider s obligation to perform all items of work required under this Agreement. Unless otherwise expressly stated in this Agreement, Provider shall not be reimbursed for any expenses it incurs under this Agreement. 5.2 Method of Billing and Payment Invoices. Provider may submit invoices only for goods provided and services completed in accordance with the Payment Schedule set forth in Exhibit B. Unless otherwise indicated in Exhibit B, an original plus one copy of each invoice must be submitted within fifteen (15) days after the end of the month for which payment is sought, except that the final invoice must be submitted no later than sixty (60) days after all services are completed. Unless otherwise stated in Exhibit B or the applicable Work Authorization, any Optional Services shall be invoiced in accordance with the existing invoicing schedule for any like goods or services provided under this Agreement, including (if applicable) invoiced pro rata for the initial invoice period Payments. County shall pay Provider within thirty (30) days of receipt of Provider s proper invoice, as required by the "Broward County Prompt Payment Ordinance" (Broward County Ordinance No ). Payment shall be made to Provider at the most recent address designated under the "Notices" provision of this Agreement. To be deemed proper, an invoice must comply with all requirements set forth in this Agreement and must be submitted pursuant to any instructions prescribed by the Contract Administrator. County shall have the right to withhold payment of the invoice based on Provider s failure to comply with any term, condition, or requirement of this Agreement. The parties hereto agree that any amounts so withheld shall not be subject to payment of any interest by County. 5.3 Travel. With respect to travel costs and travel-related expenses, Provider agrees to adhere to Section , Florida Statutes, except to the extent, if any, that Exhibit B expressly provides to the contrary. County shall not be liable for any such expenses that have not been approved in advance, in writing, by County. 5.4 Fixed Pricing. Prices set forth in Exhibit B shall remain firm and fixed for the term of the Agreement, including any option terms. However, Provider may offer incentive or volume discounts to County at any time. Hosting Services Agreement (rev. 7/1/15) Page 6 of 39

7 ARTICLE 6. DELIVERY, TESTING AND ACCEPTANCE 6.1 Software. Unless otherwise stated in Exhibit A, Provider shall, within seven (7) days after the Effective Date, make the Software and System available to County in electronic files unless otherwise requested by County. All County license keys, usernames, and passwords shall be authenticated by Provider and perform according to Exhibit A (Statement of Work). 6.2 Hosting Services. Provider shall complete all Hosting Services required in connection with the implementation, access, and use of the Software and System as provided in Exhibit A. The Hosting Services shall meet or exceed the standards and requirements set forth in the Service Level Agreement for the duration of the Agreement. 6.3 Documentation. Provider shall deliver copies of the Documentation to County within seven (7) days of the Effective Date, and thereafter shall promptly provide any updated Documentation as it becomes available during the term of this Agreement. Provider represents and warrants that the Documentation is sufficiently comprehensive and of sufficient quality to enable a competent user to operate the System efficiently and in accordance with Exhibit A. County has the right to copy and modify the Documentation as it deems necessary for its own internal use. 6.4 Final Acceptance Testing. For all Software and associated services under this Agreement, there shall be a testing period during which County, with the assistance of its Enterprise Technology Services ( ETS ) to the extent applicable under Broward County Administrative Code Section , shall determine whether the Software and System: (i) properly functions on the Designated Equipment and with any applicable operating software; (ii) provides the capabilities as stated in this Agreement and in the Documentation; and (iii) to the extent stated, meets the Acceptance Criteria set forth in Exhibit A (the criteria referenced in (i), (ii), and (iii) are collectively referred to as the criteria for Final Acceptance ). In the event of a conflict between the Acceptance Criteria and the Documentation, the Acceptance Criteria shall prevail The testing period shall commence on the first business day after Provider informs County in writing that it has completed the services required to be performed prior to testing and that the Software and System are ready for testing, and shall continue for a period of up to thirty (30) days During the testing period, County may notify Provider in writing of any error or defect in the Software or System so that Provider may make any needed modifications or repairs. If Provider so elects in writing, testing will cease until Provider resubmits for Final Acceptance testing, at which time the testing period shall be reset to that of a first submission for testing County shall notify Provider in writing of its Final Acceptance or rejection of the Software or System, or any part thereof, within fifteen (15) days after the end of the testing period, as same may be extended or reset. If County rejects the Software or System, or any part thereof, County shall provide notice identifying the criteria for Final Acceptance that the Software Hosting Services Agreement (rev. 7/1/15) Page 7 of 39

8 or System failed to meet. Following such notice, Provider shall have thirty (30) days to (a) modify, repair, or replace the Software or System or any portion thereof, or (b) otherwise respond to County's notice. If Provider modifies, repairs, or replaces the Software or System or portion thereof, the testing period shall re-commence consistent with the procedures set forth above in this Section In the event Provider fails to remedy the reason(s) for County's rejection of the Software or System, or any part thereof, within ninety (90) days after County's initial notice of rejection, County may elect, in writing, to either accept the Software or System as it then exists or to reject the Software and terminate the Agreement or applicable Work Authorization. If County elects to reject the Software or System and terminate the Agreement or applicable Work Authorization, all sums paid by County under the Agreement or applicable Work Authorization shall be reimbursed to County by Provider within 15 days after such election is made. If County elects to accept the Software or System as it then exists (partial acceptance), Provider shall continue to use its best efforts to remedy the items identified in the applicable notice of rejection. If, despite such continuing best efforts, Provider fails to remedy the issue(s) identified by County within a reasonable time as determined by County, then County shall be entitled to deduct from future sums due under the Agreement the value of the rejected portion of the Software or System as mutually determined by the parties. If the parties cannot agree upon such value, County shall have the right to reject the Software or System and terminate the Agreement or applicable Work Authorization on the terms stated above in this paragraph. OPTIONAL: 6.5 Escrow Agreement. Provider agrees to place in escrow with a County-approved escrow agent copies of the most current version of the source code for the Software, including all updates, upgrades, and enhancements thereof developed by Provider during the term of the Agreement. Provider agrees that upon the occurrence of any event or circumstance which demonstrates with reasonable certainty that Provider is not fulfilling or is unable to fulfill its obligations to County under this Agreement (including events such as Provider's bankruptcy or termination of support for the licensed Software), County shall be entitled to obtain the source code of the then-current Software from the escrow agent. The provisions of this Section 6.5 shall survive the termination of this Agreement. A copy of the fully executed escrow agreement is attached hereto as Exhibit I. ARTICLE 7. PROTECTION OF SOFTWARE AND PROPRIETARY RIGHTS 7.1 County Proprietary Rights. Provider acknowledges and agrees that County retains all rights, title and interest in and to all materials, data, documentation and copies thereof furnished by County to Provider hereunder, including all copyright and other proprietary rights therein, which Provider as well as its employees, agents, subconsultants and suppliers may use only in connection with the performance of Services under this Agreement. All rights, title and interest in and to certain ideas, designs and methods, specifications, and other documentation related thereto developed by Provider and its subconsultants specifically for County (collectively, "Developed Works") shall be and remain the property of County. Accordingly, neither Provider Hosting Services Agreement (rev. 7/1/15) Page 8 of 39

9 nor its employees, agents, subconsultants or suppliers shall have any proprietary interest in such Developed Works. The Developed Works may not be utilized, reproduced or distributed by or on behalf of Provider, or any employee, agent, subconsultants or supplier thereof, without the prior written consent of County, except as required for Provider's performance hereunder. 7.2 Ownership. Except for custom work products, if any, County acknowledges that all copies of the Software (in any form) provided by Provider are the sole property of Provider. County shall not have any right, title, or interest to any such Software or copies thereof except as expressly provided in this Agreement, and shall take all reasonable steps to secure and protect all Software consistent with maintenance of Provider's proprietary rights therein. REMOVE IF NOT APPLICABLE 7.3 Custom Work Products. To the extent this Agreement (including in the Statement of Work, any subsequent Work Authorization, any amendment, or the procurement documents relating to this Agreement) identifies deliverables that constitute custom work products that Provider is required to develop and furnish, the parties agree that County shall own all rights, title, and interest in and to all such custom work products and that they shall be deemed to constitute "works made for hire" under the United States Copyright Act, 17 U.S.C If, for any reason, any custom work product would not be considered a work made for hire under applicable law, Provider hereby exclusively and irrevocably sells, assigns, and transfers to County all of Provider s rights, title, and interest in and to such custom work product and in and to any copyright or copyright application(s) related thereto. Provider agrees that neither it nor its agents shall use or disclose any custom work product except for County s benefit as required in connection with Provider s performance under this Agreement, unless Provider has obtained County s prior written consent to such use or disclosure. Custom work product shall not include any software, copyrighted material, or other proprietary material developed by Provider or any third party prior to the Effective Date, but shall include any modification(s) thereof developed pursuant to this Agreement. To the full extent applicable, Provider shall provide County with the source code and object code for all custom work products upon Final Acceptance of the Software or System, or within thirty (30) calendar days after written request by the Contract Administrator, whichever occurs first. ARTICLE 8. CONFIDENTIAL INFORMATION, SECURITY AND ACCESS 8.1 Public Records Law. As a political subdivision of the State of Florida, County is subject to Florida's Public Records Law, Chapter 119 of the Florida Statutes. Notwithstanding anything else in this Agreement, any action taken by County in compliance with, or in a good faith attempt to comply with, the requirements of Chapter 119 shall not constitute a breach of this Agreement. 8.2 Provider Confidential Information. Provider represents that the Software contains proprietary products and trade secrets of Provider. Accordingly, to the full extent permissible under applicable law, County agrees to treat the Software as confidential in accordance with this Article. Hosting Services Agreement (rev. 7/1/15) Page 9 of 39

10 8.3 County Confidential Information All Developed Works and other materials, data, transactions of all forms, financial information, documentation, inventions, designs and methods that Provider obtains from County in connection with the services performed under this Agreement, that are made or developed by Provider in the course of the performance of the Agreement, or in which County holds proprietary rights, constitute County Confidential Information All County-provided employee information, financial information, and personally identifiable information for individuals or entities interacting with County (including, without limitation, social security numbers, birth dates, banking and financial information, and other information deemed exempt or confidential under state or federal law) also constitute County Confidential Information County Confidential Information may not, without the prior written consent of County, or as otherwise required by law, be used by Provider or its employees, agents, subconsultants or suppliers for any purpose other than for the benefit of County pursuant to this Agreement. Neither Provider nor its employees, agents, subconsultants or suppliers may sell, transfer, publish, disclose, display, license or otherwise make available to any other person or entity any County Confidential Information without the prior written consent of County Provider expressly agrees to be bound by and to defend, indemnify and hold harmless County and its officers and employees from the breach of any federal, state or local law by Provider or its employees, agents, subconsultants or suppliers regarding the unlawful use or disclosure of County Confidential Information Upon expiration or termination of this Agreement, or as otherwise demanded by County, Provider shall immediately turn over to County all County Confidential Information, in any form, tangible or intangible, possessed by Provider or its employees, agents, subconsultants or suppliers. 8.4 Maintenance of Confidential Information. Each party shall advise its employees, agents, subconsultants and suppliers who receive or otherwise have access to the other party's Confidential Information of their obligation to keep such information confidential, and shall promptly advise the other party in writing if it learns of any unauthorized use or disclosure of the other party's Confidential Information. In addition, the parties agree to cooperate fully and provide all reasonable assistance to ensure the confidentiality of the other party's Confidential Information. 8.5 Security and Access. If Provider has access to or may be required to access the County network in connection with any of the work or services provided under this Agreement, Provider will cooperate with County and provide any and all information that County may request in order to determine appropriate security and network access restrictions and verify Provider's compliance with County security standards. Any access by Provider to any aspect of the County's Hosting Services Agreement (rev. 7/1/15) Page 10 of 39

11 network must comply at all times with all applicable County access and security standards, as well as any other or additional restrictions or standards for which County provides written notice to Provider. If at any point in time County, in the sole discretion of its Chief Information Officer, determines that Provider's access to any aspect of the County's network presents an unacceptable security risk, County may immediately suspend or terminate Provider's access and, if the risk is not promptly resolved to the reasonable satisfaction of the County's Chief Information Officer, may terminate this Agreement or any applicable Work Authorization upon ten (10) business days' notice (including, without limitation, without restoring any access to the County network to Provider). 8.6 Data and Privacy. Provider shall comply with all applicable data and privacy laws and regulations, including without limitation the Florida Information Protection Act of 2014, Florida Statutes Section Provider may not sell, market, publicize, distribute, or otherwise make available to any third party any personal identification information (as defined by Florida Statutes Section or Section ) that Provider may receive or otherwise have access to in connection with this Agreement, unless expressly authorized in advance by County. If and to the extent requested by County, Provider shall ensure that all hard drives or other storage devices and media that contained County data have been wiped in accordance with the then-current best industry practices, including without limitation DOD M, and that an appropriate data wipe certification is provided to the satisfaction of the Contract Administrator. 8.7 Injunctive Relief. The parties represent and agree that neither damages nor any other legal remedy is adequate to remedy any breach of this Article, and that the injured party shall therefore be entitled to injunctive relief to restrain or remedy any breach or threatened breach. 8.8 Survival. The obligations under this Article 8 shall survive the termination of this Agreement or of any license granted under this Agreement. ARTICLE 9. WARRANTIES 9.1 Ownership. Provider represents and warrants that it is the owner of all right, title, and interest in and to the Software, that it has the right to grant to County the rights and the licenses granted under this Agreement, and that it has not knowingly granted rights or licenses to any other person or entity that would restrict rights and licenses granted hereunder, except as may be expressly stated herein. 9.2 Limited Warranty. For the full term of this Agreement, Provider represents and warrants to County that the Software and System, when used with the Designated Equipment, will perform substantially as described in the Documentation and in the Statement of Work (Exhibit A). This warranty does not cover any failure of the Software or System resulting from (a) use of the Software or System in other than the manner for which it was intended; (b) any modification of the Software or System by County that is not authorized by Provider; or (c) County providing improperly formatted data to be processed through the Software or System. Hosting Services Agreement (rev. 7/1/15) Page 11 of 39

12 9.3 Warranty Regarding Viruses. Provider further represents, warrants, and agrees that the Software is free from currently-known viruses or malicious software (at the time the Software and any subsequent version thereof is initially made available to County), and that Provider has and will continue, for the full term of this Agreement, to use commercially reasonable security measures to ensure the integrity of the Software and System from data leaks, hackers, denial of service attacks, and other unauthorized intrusions. 9.4 Intellectual Property Warranty. Provider represents and warrants that at the time of entering into this Agreement, no claims have been asserted against Provider (whether or not any action or proceeding has been brought) that allege that any part of the Software or System infringes or misappropriates any patent, copyright, mask copyright or any trade secret or other intellectual or proprietary right of a third party, and that Provider is unaware of any such potential claim. Provider also agrees, represents and warrants that the Software and System to be provided pursuant to this Agreement will not infringe or misappropriate any patent, copyright, mask copyright or any trade secret or other intellectual or proprietary right of a third party. 9.5 Quality of Performance and Materials. Provider represents and warrants that all services provided under this Agreement will be performed by a person duly qualified and sufficiently experienced to perform such services and, where required, licensed by all appropriate governmental authorities in the applicable area(s). Provider agrees that all services under this Agreement shall be performed in a skillful and respectful manner, and that the quality of all such services shall meet or exceed prevailing industry and professional standards for such services. Provider represents and warrants that all materials, equipment, and products furnished pursuant to this Agreement shall be of good quality and free from defective or inferior workmanship; any items found not to be in conformance with the foregoing and with the applicable specifications (if any) in Exhibit A shall be replaced by Provider at no additional cost to County. If requested by County's Contract Administrator, Provider shall develop and utilize a quality assurance plan approved by County to ensure the appropriate quality of the work and materials provided under this Agreement. 9.6 Remedy. In the event of written notice from County of a breach of any representation or warranty stated in this Article 9, Provider will, at no charge to County, promptly correct the breach by either (a) correcting or updating the Software or System, or (b) providing to County other measures that correct the breach. In addition, upon notice from County of any error or defect in the Software or System, Provider will immediately provide to County any known methods of operating the Software or System in a manner that eliminates the practical adverse effects of the error or defect. If Provider is unable to correct a material breach of this Article within a reasonable period of time not to exceed fifteen (15) business days, County shall be entitled to cancel the Agreement and receive a full refund of all amounts paid to Provider. In the event of any Software replacement, the Software as replaced will be warranted as provided above. The remedies in this Section are in addition to any other rights and remedies County may have under this Agreement or applicable law. Hosting Services Agreement (rev. 7/1/15) Page 12 of 39

13 ARTICLE 10. INDEMNIFICATION AND LIMITATION OF LIABILITY 10.1 Indemnification. Provider shall be fully liable for the actions of its current and former officers, employees, subcontractors and other agents under this Agreement. Provider shall at all times hereafter indemnify, hold harmless and defend County and all of County's current and former officers, employees and other agents (collectively, Indemnified Party ) from and against any and all lawsuits, causes of action, demands, claims, losses, fines, penalties, damages, judgments, liabilities and expenditures of any kind, including attorneys' fees, litigation expenses, and court costs (collectively, Claim ), raised or asserted by any person or entity that is not a party to this Agreement, which Claim is caused or alleged to be caused, in whole or in part, by any intentional, reckless, or negligent act or omission of Provider or any current or former officer, employee, subcontractor or other agent of Provider, arising from, relating to, or in connection with any obligation or performance under this Agreement. In the event any Claim is brought against an Indemnified Party, Provider shall, upon written notice from County, defend each Indemnified Party against each such Claim through counsel satisfactory to County or, at County's option, pay for an attorney selected by the County Attorney to defend the Indemnified Party. The provisions and obligations of this Section shall survive the expiration or earlier termination of this Agreement. To the extent considered necessary by the County Attorney, in his or her reasonable discretion, any sums due Provider under this Agreement may be retained by County until all Claims subject to this indemnification obligation have been resolved. Any sums so withheld shall not be subject to the payment of interest by County Limitation of Liability. Neither Provider nor County shall be liable to the other party for any damages under this Agreement that exceed the largest of the following amounts: (a) $100,000; (b) twice the maximum compensation amount specified in Section 5.1; or (c) the amount of insurance Provider is required to provide under Article 11. Neither party shall be liable for the other party's special, indirect, punitive, or consequential damages (including damages resulting from lost data or records other than costs incurred in the recovery thereof), even if the party has been advised that such damages are possible, or for the other party's lost profits, lost revenue, or lost institutional operating savings. These limitations of liability shall not apply to (i) any Claim resulting from Provider's actual or alleged disclosure of County Confidential Information or resulting from an actual or alleged data breach in violation of applicable law, (ii) any Claim resulting from an actual or alleged infringement of any interest in any Software or other intellectual property, or (iii) any indemnification obligation under this Agreement Infringement Remedy. If any Software or System or portion thereof is finally adjudged to infringe, or in Provider's opinion is likely to become the subject of such a Claim, Provider shall, at County's option, either: (i) procure for County the right to continue using the Software or System; (ii) modify or replace the Software or System to make it noninfringing; or (iii) refund to County all fees paid under this Agreement. Provider shall have no liability regarding any infringement claim caused by any County modification of the Software or System not specifically authorized in writing by Provider. Hosting Services Agreement (rev. 7/1/15) Page 13 of 39

14 ARTICLE 11. INSURANCE 11.1 Provider shall maintain at its sole expense, on a primary basis, at all times during the term of this Agreement (unless a different time period is stated herein), at least the minimum insurance coverage designated in Exhibit F in accordance with the terms and conditions stated in this Article Such policies shall be issued by U.S. Treasury approved companies authorized and licensed to transact business in the State of Florida, with a minimum AM Best financial rating of A-, unless otherwise approved in writing by County. If any deductible amounts are permitted in Exhibit F, Provider shall be responsible for the payment of all such deductible amounts Provider agrees to list County as an additional insured under Provider's commercial liability insurance policy and any excess liability insurance policy. The listed certificate holder on all required policies shall be Broward County Coverage shall be provided on forms no more restrictive than the latest edition of the applicable forms filed by the Insurance Services Office Provider shall notify County in writing within thirty (30) days after Provider learns of any claim against Provider's professional liability insurance policy in which damages claimed plus defense costs incurred to date exceed $250, Within fifteen (15) days of execution of this Agreement, Provider shall provide County with proof of insurance in the form of Certificate(s) of Insurance and applicable endorsements. Failure to timely provide acceptable proof of insurance, as determined by County, shall entitle County to terminate this Agreement without any liability to Provider All insurance policies required under this Article must expressly provide County with at least thirty (30) days' written notice of expiration, cancellation, or restriction of coverage. Provider shall provide certified copies of any policy to County upon County's request If Provider subcontracts any work under this Agreement, Provider shall require that each subcontractor names County as an additional insured under the subcontractor's general liability insurance policy and any excess liability insurance policy. ARTICLE 12. TERMINATION 12.1 This Agreement may be terminated for cause based on any breach that is not cured within ten (10) days after written notice from the aggrieved party identifying the breach. This Agreement may also be terminated for convenience by the Board upon providing written notice to Provider of the termination date, which shall be not less than thirty (30) days after the date such written notice is provided. If County erroneously, improperly, or unjustifiably terminates for cause, such termination shall, to the full extent permissible under applicable law, be deemed Hosting Services Agreement (rev. 7/1/15) Page 14 of 39

15 a termination for convenience, which shall be effective thirty (30) days after such notice of termination for cause is provided County may terminate this Agreement if Provider is found to have submitted a false certification pursuant to Section , Florida Statutes, if Provider has been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or if Provider has failed to promptly implement corrective action for audit deficiencies upon reasonable notice by County. Notwithstanding anything contained in this Agreement to the contrary, the rights and obligations of the parties under this paragraph shall be governed by Section , Florida Statutes, to the full extent applicable Provider represents that neither it nor any of its affiliates has been placed on the discriminatory vendor list, as defined by Section , Florida Statutes. County may terminate this Agreement effective immediately, without any further obligation to Provider, upon learning that such representation is false or if Provider or any of its affiliates is placed on the discriminatory vendor list Additionally, and notwithstanding anything to the contrary in this Agreement, County may terminate this Agreement without any further liability to Provider upon the decertification of Provider as a Certified Business Entity ("CBE") by County s Office of Economic and Small Business Development ( OESBD ), if Provider s status as a CBE was a factor in the award of the Agreement and such status was misrepresented by Provider. However, such termination shall not be effective until expiration of any timely-filed review or appeal of the decertification decision Notice of termination shall be provided in accordance with the "Notices" section of this Agreement In the event this Agreement is terminated for convenience, Provider shall be paid for any services properly performed through the termination date specified in the written notice of termination. Provider acknowledges that it has received good, valuable and sufficient consideration from County, the receipt and adequacy of which are hereby acknowledged by Provider, for County's right to terminate this Agreement for convenience, and Provider hereby waives, to the full extent permissible under applicable law, any and all rights to challenge the adequacy of such consideration or the validity of County's right to terminate for convenience. ARTICLE 13. MISCELLANEOUS 13.1 Rights in Documents and Work. Any and all reports, photographs, surveys, and other data and documents provided or created in connection with this Agreement shall be and remain the property of County and, if a copyright is claimed, Provider hereby grants to County a nonexclusive perpetual license to use the copyrighted item(s), to prepare derivative works, and to make and distribute copies to the public. In the event of termination or expiration of this Agreement, any Hosting Services Agreement (rev. 7/1/15) Page 15 of 39

16 reports, photographs, surveys, and other data and documents prepared by Provider, whether finished or unfinished, shall become the property of County and shall be delivered by Provider to the Contract Administrator within seven (7) days of termination or expiration of this Agreement by either party Audit Right and Retention of Records. County shall have the right to audit the books, records, and accounts of Provider and its subcontractors that are related to this Agreement. Provider and its subcontractors shall keep such books, records, and accounts as may be necessary in order to record complete and correct entries related to the Agreement and performance thereunder. All books, records, and accounts of Provider and its subcontractors shall be kept in written form, or in a form capable of conversion into written form within a reasonable time, and upon request to do so, Provider or its subcontractor, as applicable, shall make same available at no cost to County in written form. Provider and its subcontractors shall preserve and make available, at reasonable times within Broward County for examination and audit by County, all financial records, supporting documents, statistical records, and any other documents pertinent to this Agreement for a minimum period of three (3) years after expiration or termination of this Agreement or until resolution of any audit findings, whichever is longer. County audits and inspections pursuant to this Section may be performed by any County representative (including any outside representative engaged by County). County reserves the right to conduct such audit or review at Provider's place of business, if deemed appropriate by County, with seventy-two (72) hours' advance notice. Any incomplete or incorrect entry in such books, records, and accounts shall be a basis for County's disallowance and recovery of any payment upon such entry. If an audit or inspection in accordance with this Section discloses overpricing or overcharges to County of any nature by Provider in excess of five percent (5%) of the total contract billings reviewed by County, the reasonable actual cost of the County s audit shall be reimbursed to the County by Provider in addition to making adjustments for the overcharges. Any adjustments and/or payments due as a result of such audit or inspection shall be made within thirty (30) days from presentation of County's findings to Provider. Provider shall ensure that the requirements of this Section are included in all agreements with its subcontractor(s) Public Records. To the extent Provider is acting on behalf of the County as stated in Section , Florida Statutes, Provider shall: a. Keep and maintain public records that ordinarily and necessarily would be kept and maintained by County were County performing the services under this Agreement; Hosting Services Agreement (rev. 7/1/15) Page 16 of 39

17 b. Provide the public with access to such public records on the same terms and conditions that County would provide the records and at a cost that does not exceed that provided in Chapter 119, Florida Statutes, or as otherwise provided by law; c. Ensure that public records that are exempt or that are confidential and exempt from public record requirements are not disclosed except as authorized by law; and d. Meet all requirements for retaining public records and transfer to County, at no cost, all public records in possession of Provider upon termination of this Agreement and destroy any duplicate public records that are exempt or confidential and exempt. All records stored electronically must be provided to County in a format that is compatible with the information technology systems of County. The failure of Provider to comply with the provisions of this Section shall constitute a material breach of this Agreement entitling the County to exercise any remedy provided in this Agreement or under applicable law Truth-In-Negotiation Representation. Provider s compensation under this Agreement is based upon representations supplied to County by Provider, and Provider certifies that the information supplied is accurate, complete, and current at the time of contracting. County shall be entitled to recover any damages it incurs to the extent such representation is untrue Public Entity Crime Act. Provider represents that it is familiar with the requirements and prohibitions under the Public Entity Crime Act, Section , Florida Statutes, and represents that its entry into this Agreement will not violate that Act. In addition to the foregoing, Provider further represents that there has been no determination that it committed a public entity crime as defined by Section , Florida Statutes, and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether Provider has been placed on the convicted vendor list. Notwithstanding any provision in this Agreement to the contrary, if any representation stated in this paragraph is false, County shall have the right to immediately terminate this Agreement and recover all sums paid to Provider under this Agreement Independent Contractor. Provider is an independent contractor under this Agreement. Provider shall not have the right to bind County to any obligation not expressly undertaken by County under this Agreement Third Party Beneficiaries. The parties acknowledge that there are no third party beneficiaries under this Agreement Notices. In order for a notice to a party to be effective under this Agreement, notice must be sent via U.S. first-class mail with a contemporaneous copy via to the addresses listed below and shall be effective upon mailing. The addresses for notice shall remain as set forth herein unless and until changed by providing notice of such change. Hosting Services Agreement (rev. 7/1/15) Page 17 of 39

18 NOTICE TO COUNTY: Broward County Attn: 115 S. Andrews Ave., Suite Ft. Lauderdale, Florida address: NOTICE TO PROVIDER: address: 13.9 Assignment. Except for subcontracting approved by County at the time of its execution of this Agreement or any written amendment hereto, neither this Agreement nor any right or interest herein may be assigned, transferred, subcontracted, or encumbered by Provider without the prior written consent of County. If Provider violates this provision, County shall have the right to immediately terminate this Agreement Conflicts. Provider agrees that neither it nor its employees will have or hold any continuing or frequently recurring employment or contractual relationship that is substantially antagonistic or incompatible with Provider s loyal and conscientious exercise of the judgment and care required to perform under this Agreement. Provider further agrees that none of its officers or employees shall, during the term of this Agreement, serve as an expert witness against County in any legal or administrative proceeding in which he, she, or Provider is not a party, unless compelled by court process. Further, such persons shall not give sworn testimony or issue a report or writing, as an expression of his or her expert opinion, which is adverse or prejudicial to the interests of County in connection with any such pending or threatened legal or administrative proceeding unless compelled by court process. The limitations of this Section shall not preclude Provider or any person from in any way representing themselves, including giving expert testimony in support thereof, in any administrative or legal proceeding. Provider agrees that each of its contracts with subcontractors performing under this Agreement shall contain substantively identical language to ensure that each subcontractor and its officers and employees meet the obligations contained in this paragraph Waiver of Breach. The failure of either party to enforce any provision of this Agreement shall not be deemed a waiver of such provision or modification of this Agreement. A waiver of any breach under this Agreement shall not be deemed a waiver of any subsequent breach Compliance with Laws. Provider shall comply with all applicable federal, state, and local laws, codes, ordinances, rules, and regulations in performing under this Agreement Severability. In the event any part of this Agreement is found to be unenforceable by any court of competent jurisdiction, that part shall be deemed severed from this Agreement and the balance of this Agreement shall remain in full force and effect. Hosting Services Agreement (rev. 7/1/15) Page 18 of 39

19 13.14 Joint Preparation. This Agreement has been jointly prepared by the parties hereto, and shall not be construed more strictly against either party Headings and Interpretation. The headings contained in this Agreement are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement. All personal pronouns used in this Agreement shall include the other gender, and the singular shall include the plural, and vice versa, unless the context otherwise requires. Terms such as "herein," "hereof," "hereunder," and "hereinafter," refer to this Agreement as a whole and not to any particular sentence, paragraph, or section where they appear, unless the context otherwise requires Governing Law, Venue and Waiver of Jury Trial. This Agreement shall be interpreted and construed in accordance with, and governed by, the laws of the state of Florida. The parties agree that the exclusive venue for any lawsuit arising from, related to, or in connection with this Agreement shall be in the state courts of the Seventeenth Judicial Circuit in and for Broward County, Florida. If any claim arising from, related to, or in connection with this Agreement must be litigated in federal court, the parties agree that the exclusive venue for any such lawsuit shall be in the United States District Court or United States Bankruptcy Court for the Southern District of Florida. BY ENTERING INTO THIS AGREEMENT, PROVIDER AND COUNTY HEREBY EXPRESSLY WAIVE ANY AND ALL RIGHTS EITHER PARTY MAY HAVE TO A TRIAL BY JURY OF ANY CAUSE OF ACTION OR CLAIM ARISING FROM, RELATED TO, OR IN CONNECTION WITH THIS AGREEMENT Amendments. No modification or amendment to this Agreement shall be effective unless it is in writing and executed by authorized representatives of each party. Without limiting the foregoing, the terms of this Agreement shall prevail over and against any additional or contrary terms and conditions in any format or medium whatsoever including, without limitation, shrinkwrap, click-through, or terms and conditions associated with any upgrade, update, release, patch, or other modification of the Software, unless expressly agreed to in writing by an amendment hereto executed by authorized representatives of each party Prior Agreements. This Agreement represents the final and complete understanding of the parties regarding the subject matter hereof and supersedes all prior and contemporaneous negotiations and discussions regarding that subject matter. There is no commitment, agreement, or understanding concerning the subject matter of this Agreement that is not contained in this written document HIPAA Compliance. It is understood by the parties that County personnel or their agents have access to protected health information (hereinafter known as "PHI") that is subject to the requirements of 45 C.F.R. 160, 162, and 164 and related statutory and regulatory provisions. In the event Provider is considered by County to be a covered entity or business associate or otherwise required to comply with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") or the Health Information Technology for Economic and Clinical Health Act ("HITECH"), Provider shall fully protect individually identifiable health information as required by Hosting Services Agreement (rev. 7/1/15) Page 19 of 39

20 HIPAA and HITECH. [Select applicable provision] [If requested by County, Provider shall execute a Business Associate Agreement in the form set forth at [Provider agrees to be bound by the terms of the Business Associate Agreement attached hereto as Exhibit H, which is fully incorporated herein.] Where required, Provider shall handle and secure such PHI in compliance with HIPAA, HITECH and its related regulations and, if required by HIPAA, HITECH, or other laws, shall include in its "Notice of Privacy Practices" notice of Provider s and County s uses of a client's PHI. The requirement to comply with this provision, HIPAA and HITECH shall survive the expiration or termination of this Agreement. County hereby authorizes the County Administrator to sign Business Associate Agreements if required under this Agreement Payable Interest Payment of Interest. County shall not be liable to pay any interest to Provider for any reason, whether as prejudgment interest or for any other purpose, and in furtherance thereof Provider waives, rejects, disclaims and surrenders any and all entitlement it has or may have to receive interest in connection with a dispute or claim arising from, related to, or in connection with this Agreement. This paragraph shall not apply to any claim interest, including for post-judgment interest, if such application would be contrary to applicable law Rate of Interest. If, for whatever reason, the preceding subsection is determined to be invalid or unenforceable by a court of competent jurisdiction, the annual rate of interest payable by County under this Agreement, whether as prejudgment interest or for any other purpose, shall be, to the full extent permissible under applicable law, 0.25% (one quarter of one percent) simple interest (uncompounded) Incorporation by Reference. Any and all Recital clauses stated above are true and correct and are incorporated herein by reference Representation of Authority. Each individual executing this Agreement on behalf of a party hereto represents and warrants that he or she is, on the date of execution, duly authorized by all necessary and appropriate action to execute this Agreement on behalf of such party and does so with full legal authority. Provider represents that it is an entity authorized to transact business in the State of Florida Domestic Partnership Requirement. Unless this Agreement is exempt from the provisions of Section 16½-157 of the Broward County Code of Ordinances, which requires County contractors to provide benefits to domestic partners of their employees, Provider agrees to fully comply with Section 16½-157 during the entire term of the Agreement. If Provider fails to fully comply with that section, such failure shall constitute a material breach which shall allow County to exercise any remedy available under this Agreement, under applicable law, or under section 16½-157. For that purpose, the contract language referenced in Section 16½-157 is incorporated herein as though fully set forth in this paragraph. Hosting Services Agreement (rev. 7/1/15) Page 20 of 39

21 13.24 Drug-Free Workplace. It is a requirement of County that it enter into contracts only with firms that certify the establishment of a drug-free workplace in accordance with Chapter 21.31(a)(2) of the Broward County Procurement Code. Execution of this Agreement by Provider shall serve as Provider's required certification that it has or will establish a drug-free work place in accordance with Section , Florida Statutes, and Chapter 21.31(a)(2) of the Broward County Procurement Code, and that it will maintain such drug-free workplace for the full term of this Agreement Contingency Fee. Provider represents that it has not paid or agreed to pay any person or entity, other than a bona fide employee working solely for Provider, any fee, commission, percentage, gift, or other consideration contingent upon or resulting from the award or making of this Agreement. If County learns that this representation is false, County shall have the right to terminate this Agreement without any further liability to Provider. Alternatively, if such representation is false, County, at its sole discretion, may deduct from the compensation due Provider under this Agreement the full amount of such fee, commission, percentage, gift, or consideration Living Wage Requirement. If Provider is a "covered employer" within the meaning of the Broward County Living Wage Ordinance, Broward County Code sections , Provider agrees to and shall pay to all of its employees providing "covered services," as defined therein, a living wage as required by such ordinance, and Provider shall fully comply with the requirements of such ordinance. Provider shall be responsible for and shall ensure that all of its subcontractors that qualify as covered employers fully comply with the requirements of such ordinance Force Majeure. If the performance of this Agreement, or any obligation hereunder, is prevented by reason of hurricane, earthquake, or other casualty caused by nature, or by labor strike, war, or by a law, order, proclamation, regulation, or ordinance of any governmental agency, the party so affected, upon giving prompt notice to the other party, shall be excused from such performance to the extent of such prevention, provided that the party so affected shall first have taken reasonable steps to avoid and remove such cause of nonperformance and shall continue to take reasonable steps to avoid and remove such cause, and shall promptly notify the other party in writing and resume performance hereunder whenever and to the full extent such causes are removed. However, if such nonperformance exceeds sixty (60) days, the party that is not prevented from performance by the force majeure event shall have the right to immediately terminate this Agreement upon written notice to the party so affected. This Section shall not supersede or prevent the exercise of any right the parties may otherwise have to terminate this Agreement Nondiscrimination. Provider may not discriminate on the basis of race, color, sex, religion, national origin, disability, age, marital status, political affiliation, sexual orientation, pregnancy, or gender identity and expression in the performance of this Agreement, except that any project assisted by U.S. Department of Transportation funds shall comply with the nondiscrimination requirements in 49 C.F.R. Parts 23 and 26. Provider shall include substantially similar language Hosting Services Agreement (rev. 7/1/15) Page 21 of 39

22 in its contracts with any and all permitted subcontractors or sub-consultants. REPLACE PARAGRAPH WITH FULL EEO/CBE REQUIREMENTS IF CBE GOAL SET County Logo. Provider shall not use County's name, logo, or otherwise refer to this Agreement in any marketing or publicity materials without the prior written consent of County. [DELETE IF NOT A "COVERED CONTRACT" AT TIME OF CONTRACT AWARD] Workforce Investment Program. This Agreement constitutes a "Covered Contract" under the Broward Workforce Investment Program, Broward County Administrative Code Section ("Workforce Investment Program"). Consultant affirms it is aware of the requirements of the Workforce Investment Program and agrees to use good faith efforts to meet the First Source Referral Goal and the Qualifying New Hires Goal as set forth therein, including by (a) publicly advertising any vacancies that are the direct result of this Agreement (whether those vacancies are with Consultant or its subconsultants) exclusively with CareerSource Broward for at least five (5) business days and using good faith efforts to interview any qualified candidates referred under the Workforce Investment Program, and (b) using good faith efforts to hire Qualifying New Hires, as defined by the Workforce Investment Program, for at least fifty percent (50%) of the vacancies that are the direct result of this Agreement. Until at least one year after the conclusion of this Agreement, Consultant shall maintain and make available to County upon request all records documenting Consultant's compliance with the requirements of the Workforce Investment Program, and shall submit the required Workforce Investment Reports to the Contract Administrator annually by January 31 and within thirty (30) days after the conclusion of this Agreement. Failure to demonstrate good faith efforts to meet the First Source Referral Goal and the Qualifying New Hires Goal shall constitute a material breach of this Agreement Counterparts. This Agreement may be executed in multiple originals, and may be executed in counterparts, each of which shall be deemed to be an original, but all of which, taken together, shall constitute one and the same agreement. (The remainder of this page is intentionally left blank.) Hosting Services Agreement (rev. 7/1/15) Page 22 of 39

23 IN WITNESS WHEREOF, the Parties hereto have made and executed this Agreement: BROWARD COUNTY through its BOARD OF COUNTY COMMISSIONERS, signing by and through its Mayor or Vice-Mayor, authorized to execute same by Board action on the day of, 201, and PROVIDER, signing by and through its, duly authorized to execute same. COUNTY ATTEST: BROWARD COUNTY, by and through its Board of County Commissioners Broward County Administrator, as Ex-officio Clerk of the Broward County Board of County Commissioners By: day of, 20 Insurance requirements approved by Broward County Risk Management Division: By: Name: Title: Approved as to form by Joni Armstrong Coffey Broward County Attorney Governmental Center, Suite South Andrews Avenue Fort Lauderdale, Florida Telephone: (954) Telecopier: (954) By: [Name] (Date) Assistant County Attorney ABC/wp.doc 07/01/15 # Hosting Services Agreement (rev. 7/1/15) Page 23 of 39

24 PROVIDER WITNESSES: [PROVIDER NAME] Signature Print Name of Witness above Signature Print Name of Witness above By: Authorized Signor Print Name and Title day of, 20 ATTEST: Corporate Secretary or other person authorized to attest (CORPORATE SEAL OR NOTARY) Hosting Services Agreement (rev. 7/1/15) Page 24 of 39

25 Exhibit A Statement of Work Provider and County agree that Provider shall provide the following work under this Agreement: 1. Project Request [Identify in common business language the County s need and the functionality and solution provided by the Software and related services.] Provider represents that the Software and related services provided under this Agreement will provide this functionality and solution. 2. Hosting Services Description [Include description of all Hosting Services to be provided. This section should specify: Installation Interfaces Data conversions Reports Forms Modifications Others] A. Software. Provider will provide the following Software under this Agreement: Software Suite, Version & Module Quantity & Type of License (e.g., Enterprise, User, Third- Party) Describe Purpose, Functionality & Expected Operation of Software Third Party Software provided by Provider Quantity & Type of License (e.g., Enterprise, User, Third- Party) Describe Purpose, Functionality & Expected Operation of Software B. Equipment. Provider shall provide the following equipment: Quantity Equipment (identify by model number or other specific identification) Comments Hosting Services Agreement (rev. 7/1/15) Page 25 of 39

26 3. Technical Approach A. Phases. The Services will be provided in the following Phases: [Phasing should specify: o Targeted start and go-live dates o Functional areas covered o Security requirements o Software modules to be included o Data conversions to be included o Interfaces to be developed] B. Implementation [Implementation section should specify: o Methodology overview o Implementation approach and identification of roles and responsibilities for the various aspects of the implementation to minimally include: Project planning and project management Change management Security Training System installation Business and technical design System configuration and development Operational redesign Data conversion Interfaces Report development Forms development Software customizations Security and workflow administration Testing Cutover and go-live Post go-live support Transition to support] Hosting Services Agreement (rev. 7/1/15) Page 26 of 39

27 C. Responsibilities [Detail County v. Provider responsibilities, if some shared effort or division of duties] D. Security/Access Provider will cooperate with County and provide any and all information that County may request in order to determine appropriate security and network access restrictions and verify Provider compliance with County security standards. [Determine what, if any, access to County systems/network will be required or made available to Provider. Consider: What level of access (if any) will Provider be given? Should Provider be requested to complete the security assessment questionnaire?] 4. Managerial Approach & Communication [This section covers how the project will be managed to a successful conclusion. Who is the project manager? Who is the security point of contact for vendor (for vulnerability/security issue)? What will be the reporting structure and frequency? Will there be separate technical and managerial?] Provider and County will adhere to the following communication and reporting schedule unless otherwise agreed in writing by the parties: [Detail your communication requirements & expectations: weekly meetings? Monthly reports? Specify. Establish an effective way to communicate the current project status and to share pertinent information. E.g., Project leads should provide a brief status report that details the progress of tasks along with an updated Project Schedule. All individual reports and schedules should be combined into a master report provided to County on a monthly basis via to the Contract Administrator, etc.] Provider will ensure that the persons responsible for Provider's performance of the Services under this Agreement and, to the extent applicable, identified below (collectively "Key Personnel") are appropriately trained and experienced and have adequate time and resources to perform in accordance with the terms of this Agreement. To the extent Provider seeks or is required to make any change to the composition of the Key Personnel, Provider will provide County with thirty (30) days advance notice (or as much advance notice as is possible if thirty (30) days' notice is not possible) regarding such changes and the management plan associated with such changes. County shall not be responsible for any additional costs associated with a change in Key Personnel. Hosting Services Agreement (rev. 7/1/15) Page 27 of 39

28 Key Personnel: [LIST KEY PERSONNEL OF VENDOR BY NAME AND TITLE] 5. Training [Describe whether Provider is providing training and what kind. Train the trainer, or end user, or what? Onsite or webinar? How many classes? How many attendees? How many hours each class? Who provides the training materials? Who schedules the training? Etc.] 6. Deliverable Products and Services [Tailor depending on whether project is being provided in Phases, and whether preliminary acceptance is required for earlier stages in order to be invoiced and/or to proceed with subsequent stages.] DELIVERABLES: Phase One No. Description Duration Requirements or Preliminary Acceptance Criteria DELIVERABLES: Phase No. Description Duration Requirements or Preliminary Acceptance Criteria FINAL ACCEPTANCE Written confirmation by County of successful completion of Acceptance Test Plan 7. Optional Services: [This section spells out any optional services or modules County may seek to purchase later, but price and terms should be specified now to the greatest extent practicable]. Hosting Services Agreement (rev. 7/1/15) Page 28 of 39

29 a. Transition & Disentanglement Services The parties acknowledge and agree that upon the expiration or termination of this Agreement, the good faith efforts of Provider to facilitate the smooth, efficient, and secure transition of data and services to another provider (or to County, to the extent applicable) without any unnecessary interruption or adverse impact on County operations ( Disentanglement ) is a critical objective of the parties and a material obligation of Provider under this Agreement. All obligations of Provider under this Agreement shall be construed consistent with this objective. At request of County, Provider shall provide prompt, good faith, and reasonable assistance to County in disentangling County data, business, and operations from the Software and, to the extent applicable, transitioning to a new software, system, or provider. b. Additional Software/Modules c. Additional Services 8. Final Acceptance Test Plan: [Spell out in detail the Acceptance Criteria, comprised of each step of the test plan and the measures to determine whether each particular element is satisfied. Use detailed and objective criteria.] Hosting Services Agreement (rev. 7/1/15) Page 29 of 39

30 Exhibit B Payment Schedule The rates specified below shall be in effect for the entire term of the Agreement, including any renewal term, unless the contrary is expressly stated below. Any goods or services required under this Agreement for which no specific fee or cost is expressly stated in this Payment Schedule shall be deemed to be included, at no extra cost, within the costs and fees expressly provided for in this Exhibit B. Hosting Fees & License Fees Description Term Invoicing Fees Hosting Monthly Monthly in arrears $ License Fee Annual Annually in advance $ Training Hourly N/A Hosting Fees and License Fees shall commence upon the date of Final Acceptance. Support and Maintenance Services Fees Specific Support and Maintenance Services Support and Maintenance Services per Exhibit D Support and Maintenance Services per Exhibit D hours included in Year 1 at no cost Unit or Term Invoicing Fees Prior to Final Acceptance, and Year 1 after Final Acceptance Year 2 after Final Acceptance N/A $ No Cost $ Support and Maintenance Services per Exhibit D Year 3 after Final Acceptance $ Support and Maintenance Services per Exhibit D Year 4 after Final Acceptance Any travel expenses or fees incurred by Provider under this Agreement shall be the sole responsibility of Provider, unless otherwise expressly stated in this Agreement or applicable Work Authorization. $ Hosting Services Agreement (rev. 7/1/15) Page 30 of 39

31 Optional Services or Additional Software/Licenses Description Unit/Term Invoicing Fee Consulting (including Transition & Disentanglement Services) Additional Training Hourly Hourly Monthly in arrears Monthly in arrears $ /hour $ /hour Hosting Services Agreement (rev. 7/1/15) Page 31 of 39

32 Designated Equipment Model / Serial No. Exhibit C Designated Equipment Location of Equipment Software Version (Currently Employed) Hosting Services Agreement (rev. 7/1/15) Page 32 of 39

33 Exhibit D - Support and Maintenance Services Provider shall provide County with Support and Maintenance Services so as to ensure and maintain optimal performance of the Software and System consistent with the Statement of Work and the Documentation, which services shall include the following: Timely response and resolution of any errors, defects, malfunctions or other issues affecting the use or performance of the Software or System (collectively, "Events") in keeping with the Required Response Times stated below; Providing and facilitating the installation of updates, upgrades and releases as they are made available to Provider's other clients; On-call availability via telephone and during normal business hours to receive and respond to inquiries or questions from County regarding use, operation, or functionality of the Software or System; Emergency availability via telephone and after hours to receive and respond to specific technical problems and questions relating to the operation or functionality of the Software or System; Use of ongoing best efforts to maintain the optimal functioning of the Software, to correct programming and coding errors, and to provide solutions to known errors affecting the operation of the Software or System; Routine notification to County as it becomes available of new or updated information pertaining to the Software, System, and Documentation; and Any other support and maintenance services routinely provided to hosting clients of Provider. Support and Maintenance Services shall be provided via telephone, electronic communication, on-site, or as otherwise appropriate to address the issue. Any update, upgrades, releases, or other modifications to the Software or System for local installation at County shall be provided via electronic communication and for download via the Internet, if practicable. To the extent necessary to resolve an Event or other support request, Provider shall provide support on-site at any office or location of a Broward County agency. Provider agrees that its personnel shall be suitably trained in the operation, support and maintenance of the Software. If in the reasonable opinion of County, the personnel provided are not acceptable, Provider agrees to provide suitable replacements. Required Response Times. Upon notice by County of an Event, Provider shall address and resolve the Event consistent with the following priority, response and resolution levels: Hosting Services Agreement (rev. 7/1/15) Page 33 of 39

34 Priority Description Critical Severe Minor Minimal Definition Event that renders the Software, System and/or interfaces inoperable or allows unauthorized access. Event that results in a significant impairment of performance of the Software, System or impairs essential operations or allows unauthorized access. Event that has minor impact to County's business and that does not impact normal operation of the Software or System. Event that has minimal impact or no impact on County's business. Response Time After Notice 1 hour during normal business hours; or within 1 hour of beginning of next business day if outside of normal business hours 1 hour during normal business hours; or within 1 hour of beginning of next business day if outside of normal business hours 2 hours during normal business hours; or next business day if outside of normal business hours 2 hours during normal business hours; or next business day if outside of normal business hours Resolution Time after Notice Work until corrected Work until corrected during normal business hours Future patch or release Future release Notwithstanding the above-stated schedule, Provider shall use its continuing best efforts to correct the Event as expeditiously as it can. The Priority Description for each error or issue shall be reasonably determined by the Contract Administrator. Records and Reports. Provider will maintain records of its Support and Maintenance Services, which shall include at least the following: a) Date, time, and name of contact for each Event; b) Date and time of response by Provider; c) Description of Event and analysis of error, defect, or other issue causing Event; d) All steps and actions taken to resolve the Event; e) Date and time of resolution and County representative notified of resolution; and f) All equipment and/or labor costs associated with resolution. At the request of County, Provider shall provide monthly reports of the foregoing records as well as statistics of Provider's average monthly compliance with the Required Response Times. Failure to Meet Required Response Times. If Provider fails to meet the Required Response Times, County may offset against any sums due Provider $ for each hour that Provider s average response time in the preceding month exceeds the Required Response Times, which the parties agree is a fair and reasonable approximation of County s negative financial impact caused by the delay in Provider s response. Hosting Services Agreement (rev. 7/1/15) Page 34 of 39

35 DownTime Maintenance Credit. If a Severe or Critical Event is not resolved or reduced to Minor or Minimal priority level within two (2) business hours after notice to Provider, Provider will refund to County five percent (5%) of the monthly fee (or monthly pro rata equivalent, if the fee is other than monthly) for Support and Maintenance Services for each additional business hour that the Event remains unresolved or at the Severe or Critical priority level. Such refunds will be paid within 10 days or, at County s option, may be credited against future sums due to Provider. This refund shall be in addition to any other remedy that is available in the event of a breach of the Agreement. Hosting Services Agreement (rev. 7/1/15) Page 35 of 39

36 Exhibit E Service Level Agreement See current form: Hosting Services Agreement (rev. 7/1/15) Page 36 of 39

37 Exhibit F Hosting Services Agreement (rev. 7/1/15) Page 37 of 39

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