AFRICAN REINSURANCE CORPORATION SOCIÉTÉ AFRICAINE DE RÉASSURANCE

Transcription

1 AFRICAN REINSURANCE CORPORATION SOCIÉTÉ AFRICAINE DE RÉASSURANCE Vacancy announcement for the position of Assistant Manager, Claims for Mauritius Regional Office The African Reinsurance Corporation (Africa Re) is a pan-african financial institution with diplomatic status in its current 41 African member countries. Headquartered in Lagos (Nigeria), Africa Re is the leading reinsurance company in Africa and the Middle East, with continental network of regional and local offices in Lagos (Nigeria), Casablanca (Morocco), Nairobi (Kenya), Abidjan (Côte d Ivoire), Ébène (Mauritius), Cairo (Egypt) and Addis Ababa (Ethiopia) as well as two subsidiaries: Africa Re (South Africa) Ltd in Johannesburg and Africa Retakaful Ltd in Cairo (Egypt). The Corporation shareholding is split between African (75%) and Non- African (25%) investors. African shareholding comprises 41 African states, the AfDB and more than 100 African insurance/reinsurance companies from the 41 member countries. Africa Re announces the vacancy of the position of an Assistant Manager, Claims (Grade PS1) in his African Indian Island & South East Asia Region in Ébène (Mauritius). I. RESPONSIBILITIES Reporting directly to the Supervisor of the Mauritius Regional office, the successful candidate will provide superior service in a cost-effective manner by executing best claims practices in an effort to minimize and/or eliminate risk factors and unwarranted losses in order to achieve profitability, liquidity and customer satisfaction/retention on a sustainable basis. II. DUTIES/JOB DETAILS The duties of the Assistant Manager, Claims shall comprise amongst others: Manage the claims personnel reporting to you and ensure that the team delivers as per the Service Level Standards of Africa Re and in alignment with the Claims and Underwriting Guidelines of Africa Re Ensure that all claims are appropriately and timeously received, registered, analyzed and processed appropriately on the claims systems of Africa Re, if they are valid; 1 P a g e

2 Manage performance of the claims team and ensure that all queries and complaints are appropriately handled; Provide appropriate claims management report in accordance with the standards of the corporation; Ensure that there is follow up by the claims team in all cases where additional information and supporting documents may be required for processing of claims; Ensures complete and sound claims settlements, legal reviews, technical inspections and investigations when necessary; Examine claims investigated by loss adjusters and carry out further investigation for questionable claims to determine whether to authorize payments; Confer with Legal Counsel on claims requiring litigation; Make recommendations on claims processes and resolution strategies to the Management of the Corporation; Monitor and analyze claims trends; prepare and present reports on claims development to the Management and any other key stakeholders; Report overpayments, underpayment and other irregularities; Resolve claims fairly and equitably, acting on the best interest of the Corporation and the cedants and providing reparation as prescribed in the cover note; Establish and adjust reserves in a timely manner to ensure reserving activities are consistent with the Corporation guidelines and policies; Process and monitor the development of the outstanding claims provision; Manage the follow up and reconciliation of cash call credit refunds; Maintain proper records of all claims notification and follow up to logical conclusion; Ensure claims files are properly documented and claims coding is correct and ensure that all electronic archiving is done in accordance with group standards; Keep an audit trail of all reported claims; Prompt processing of reported reinsurance or retrocession claims recoveries; Assist the cedants or retrocedants to manage subrogation and recoveries and follow up for retrocession and salvage; Provide claims input to assist the Underwriting Team when analysing risk during renewal and or acceptance of new businesses; Assist the Underwriting Team in Marketing and credit control; 2 P a g e

3 III. Provide input from claims aimed at improving pricing and analytical tools, reinsurance systems and underwriting guidelines of the corporation; Provide guidance and assistance to the corporation and cedants through risk surveys and investigation; Assist the corporation in the training and development of underwriting and claims skills of the team Any other duties as may be required by the Management of the Corporation. MAIN COMPETENCIES REQUIRED FOR THIS POSITION In-depth knowledge of appropriate insurance and reinsurance principles, practices and laws as applicable to different lines of business; Sound comprehension of different forms of reinsurance of facultative and treaty business Advanced claims resolution skills and knowledge of insurance/reinsurance and claims principles, practices and procedures; Good analytical skills in interpreting clauses in insurance, reinsurance and retrocession contracts; Advanced functional knowledge and skills of claims handling; Excellent underwriting skills and good experience in risk surveys; Demonstrated proficiency in evaluating the relative costs and benefits of potential actions to choose the most appropriate one; Ability to quickly build good and sustainable relationships and effectively interact with internal and external business partners; Excellent oral and written communication, including Negotiation and Presentation skills; Advanced analytical and problem-solving skills, with the ability to manage and prioritize multiple projects; Good supervisory skills and Capacity for taking initiatives and decision; Ability to deal with ambiguous situations and issues; Very Good planning, reporting and presentation skills; Organizational and time management skills; Discipline, reliability, with very high Integrity and good sense of responsibility; Ability to work under pressure and to adapt to a changing environment; 3 P a g e

4 Willingness to relocate to a different country and to travel to different markets as may be required by the corporation Ability to work in a diverse cultural environment Excellent skills in MS Office (Word, Excel, PowerPoint, and Outlook) is required Knowledge of other business-related software will be an added advantage. IV. QUALIFICATIONS AND PROFESSIONAL EXPERIENCE Applicants shall be holders of First University degree plus Masters in relevant fields plus 3 years post qualification relevant qualitative work-related experience with emphasis in a relevant discipline preferably in Insurance/Reinsurance or Insurance Law. Or First University degree in relevant fields plus full professional qualification, plus 3 years post qualification relevant qualitative work-related experience with emphasis in a relevant discipline preferably in Insurance/Reinsurance or Insurance Law Or First University degree in relevant field plus 7 years post qualification relevant qualitative work-related experience with emphasis in a relevant discipline preferably in Insurance/Reinsurance or Insurance Law Relevant work experience in a Claims Department of a Reinsurance Company or Reinsurance and/or Claims Department of an Insurance Company is a must. The ideal candidate should have 5-10 years of Claims Management experience. Property and Casualty claims experience preferred. Experience in claims management in other lines of business is an added advantage. Applicants must also be: Fluent in English language Working knowledge of French or Portuguese will be an added advantage. Below 40 years of age. V. SALARY AND BENEFITS The successful candidate shall have the following benefits: Competitive Basic Salary on the Corporation s Grade Level PS1 Variable pay (Annual Performance Bonus) Joint contribution to the Provident Fund (7% of the basic salary paid by staff and 14% by the employer) 4 P a g e

5 Children education subsidy for each child up to 26 years (maximum 4 children) Medical cover for staff and family; Housing Allowance Exemption from taxes and duties (diplomatic status of an international civil servant) if non-national; Home leave to country of origin every one year paid by the employer (if non-national) ; Duty Post Differential (Cost of Living Allowance), that may increase or decrease depending on the economic situation, paid in local currency. VI. JOB LOCATION The successful candidate shall be based in Ébène (Mauritius) with the possibility of redeployment to another Production Centre within the Africa Re Group. VII. PROCEDURE FOR APPLICATION Interested candidates for this positions are requested to visit the Africa Re website ( to complete the employment form and upload their curriculum vitae. Closing date for applications is 31 January P a g e