Turning Knowledge into Profit

Size: px
Start display at page:

Download "Turning Knowledge into Profit"

Transcription

1 Turning Knowledge into Profit Bill Docherty, VP of Product Management, Skillsoft Brian Dressler, Manager, Business Systems, Magento 10/28/2015

2 Today s Speakers Brian Dressler Manager, Business Systems, Magento Bill Docherty VP of Product Management, Skillsoft 2015 Skillsoft Ireland Limited 2

3 Agenda 1 2 Overview: Why & how to turn learning into bottomline value Case In Point: Magento s extended enterprise learning solution 3 Panel Discussion: Expert tips for driving revenue through learning 4 Q&A: You ask, we ll provide any insight we can 2015 Skillsoft Ireland Limited

4 Poll Question Where are you currently in extending your LMS to external audiences? No plan to do so Building a business case/researching Already extending learning in the early stages Already extending learning have been for awhile 2015 Skillsoft Ireland Limited

5 YOUR EXTENDED ENTERPRISE The broad ecosystem of customers & partners who can make or break your business (NOT an audience to be overlooked) Vendors & Suppliers Your Organization & Workforce Customers Contingent Workers Partners & Resellers

6 17% increase Companies are always seeking new sources of revenue, and organizations that provide learning to their extended enterprise see a 17% year-over-year in revenue per FTE. Aberdeen Group, Customers and Learning: Extended the Boundaries SumTotal Skillsoft Systems, Ireland LLC, a Skillsoft Limited company

7 External learning is SMART BUSINESS STRATEGY Deliver learning programs highlighting the ability of your solutions to meet customer needs Evaluation & Purchase Onboard Provide guidance, resources and tutorials to accelerate use and adoption of your offerings Gain visibility by serving as an educational expert in your market Awareness Typical Customer Life Cycle Go Live Offer reference materials to help users plan/achieve goals with your products and services Provide industry, product & thought leadership insight to help customers & partners improve business performance Grow & Expand Nurture & Support Make expertise available at the time of need and a knowledge base to support everyday questions SumTotal Skillsoft Systems, Ireland LLC, a Skillsoft Limited company

8 Common Use Cases Sales & channel partner enablement Fee-based customer training (add-on/upsell opportunity) Certification & continuing education (CE) programs Customer satisfaction & advocacy programs SumTotal Skillsoft Systems, Ireland LLC, a Skillsoft Limited company

9 Key Business Benefits: Educating the Extended Enterprise Increased Customer Loyalty Increased Revenue Key customer touch points are mobilized to build customer satisfaction and increase Net Promoter Scores A well-trained and loyal salesforce is better equipped to gain and maintain customers Increased speed to market Increased Innovation through Collaboration The learning curve for new product launches is shortened, and issues are quickly resolved during rollout Key Business Benefits: Educating the Extended Enterprise Knowledge and experiences of the extended enterprise can feed back into product design and marketing efforts Create an Alternative Revenue Stream Develop Customers as Marketing and Sales Channels Certification courses, workshops and other paid resources provide revenue Well-informed customers are happier, more loyal more likely to recommend a product or brand, and spend more Source: Bersin and Associates SumTotal Skillsoft Systems, Ireland LLC, a Skillsoft Limited company

10 Positive Customer Experience = Strategic Business Value Investing in an effective, engaging customer experience delivers in dividends Customer retention programs can increase overall company sales by as much as 50% Repeat customers spend 33% more than new customers Referrals among satisfied customers are 107% greater than non-customers It costs 6X more to sell to a new prospect than to sell the same thing to a customer SumTotal Skillsoft Systems, Ireland LLC, a Skillsoft Limited company

11 Poll Question Are you charging your external users for training? Yes No Not sure 2015 Skillsoft Ireland Limited

12 ecommerce platform, solutions and services to help grow your business. CASE IN POINT: Magento s Extended Enterprise Learning Solution

13 Magento Case Study The Challenge Fast growth of our worldwide Magento ecosystem The Solution Scalable training processes and systems to support ongoing growth of business and ecosystem Provide a variety of learning options to students Leverage existing systems infrastructure, while creating a training solution our customers love Ensure security of proprietary content and customer data Easy to use LMS that conforms to Magento UX and Design standards Maestro LMS supports classroom, online and on-demand delivery methods Seamlessly integrate LMS, Magento, Salesforce CRM and Kaltura All training systems used are in compliance with ebay security standards Use of Maestro LMS widgets, widget pages and themes #STWebinar

14 Magento Case Study Magento U Training Systems Where does Maestro LMS fit into Magento s Extended Enterprise solution? #STWebinar

15 Marketing to Your Enterprise Targeted campaigns Targeted customer calls LMS Notifications - Course Due Date - Course Expiration LMS Splash Pages #STWebinar

16 Poll Question What has been your biggest challenge or concern with offering extended enterprise training? Lack of staff to support it Integration of LMS with other systems Lack of enrollment or target market Lack of content 2015 Skillsoft Ireland Limited

17 SumTotal Extended Enterprise Solutions: Value-Added Capabilities Key to Successful Results Personalized & highly configurable Audience-driven experiences Contextually recommended learning Promotional & marketing features Powerful rule-driven automation Robust, enterprise learning mgmt Tailored catalogs Curriculum & Learning Plans Certifications Learning resources Social learning & collaboration Globalization Flexible user experience options ecommerce Mobile Flexible search options Configurable navigation & workflows Integrations (financial, CRM, etc.) Payment processing Pricing/Discounting Transaction management Full/partial refunds Reporting & analytics Track overall learning results Ability to report by audience Pre-built & ad-hoc KPIs Mobile analytics access Rapid, cost-effective deployment Scalable cloud solution Anytime, anywhere access Best practice templates Ease of administration 2015 Skillsoft Ireland Limited

18 Serving External Learners Domains allow for external learners to have a fully separate experience from internal learners Global Login methods, workflows, catalog access is configurable by domain Internal External Configurations and content cascade down Sales Manufacturing 2015 Skillsoft Ireland Limited 18

19 External Business Partners Segment users, content, ressources, notifications Inherit settings from a single system to ease administration Control all behaviors of the domain Reporting Access Approval options Roles and permissions Password policies Guest user account access Home page configurations Internal Domain Personalized Content Your LMS Shared Content External Domain Personalized Content 2015 Skillsoft Ireland Limited 19

20 Personalized & Configurable User Experiences Develop unique targeted user experiences and learning content for each of your target audiences 2015 Skillsoft Ireland Limited 20

SOFTWARE, STRATEGIES, & SERVICES

SOFTWARE, STRATEGIES, & SERVICES SOFTWARE, STRATEGIES, & SERVICES for higher education SOLUTIONS OVERVIEW SINGULAR FOCUS For over four decades, Jenzabar has been dedicated to helping colleges and universities across the world thrive.

More information

Silverpop Partner Program

Silverpop Partner Program Silverpop Partner Program Silverpop Partner Program - Overview Silverpop is the only digital marketing technology provider that unifies marketing automation, email, mobile, and social. Its customers achieve

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint

Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint Driving Insurance Profitable Growth Using CRM On Demand Oracle Capital Markets Solutions Footprint Safe Harbor Statement The following is intended to outline our general product direction. It is intended

More information

Get results with modern, personalized digital experiences

Get results with modern, personalized digital experiences Brochure HP TeamSite What s new in TeamSite? The latest release of TeamSite (TeamSite 8) brings significant enhancements in usability and performance: Modern graphical interface: Rely on an easy and intuitive

More information

How to Choose the Best Web Content Management System for Customer Experience Management:

How to Choose the Best Web Content Management System for Customer Experience Management: white paper How to Choose the Best Web Content Management System for Customer Experience Management: A Guide for Both Marketers and Developers Table of Contents Choosing a Web CMS is about more than Content

More information

2006 www.insight.com/uk

2006 www.insight.com/uk How to choose a CRM System How to choose a CRM System This guide is designed to help you build a business case for a CRM system, form an effective project team, ask the right questions, identify the challenges

More information

Smart Track s ATS Functionality

Smart Track s ATS Functionality Businesses recognize that their most valuable resource is the people. With the demand for skilled talent continuously growing, it s a competitive necessity to have the best processes in place to attract,

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

Understanding Learning and Certification Management Vendors

Understanding Learning and Certification Management Vendors Learning Management Systems (LMS) Help Improve Channel Performance The LMS industry is large and crowded. While there has been consolidation recently, there are still many different large and small vendors

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

loyaltyvare 4.0 THE FUTURE + + + OF + + + LOYALTY & CRM

loyaltyvare 4.0 THE FUTURE + + + OF + + + LOYALTY & CRM loyaltyvare 4.0 THE FUTURE + + + OF + + + LOYALTY & CRM fast, flexible, quick to market A strategically sound loyalty/crm program can drive measurable revenue growth through acquisition, retention and

More information

ExpertusONE v4.4 Salesforce.com Connector

ExpertusONE v4.4 Salesforce.com Connector ExpertusONE v4.4 Salesforce.com Connector 01 Contents Overview 2 Three Areas of Value 3 Unique Multi-tenancy Design 4 Technology 4 Sales Enablement Use Cases 6 Data Level & Workflow Automation Integration

More information

Customer Success Platform Buyer s Guide

Customer Success Platform Buyer s Guide Customer Success Platform Buyer s Guide Table of Contents Customer Success Platform Overview 3 Getting Started 4 Making the case 4 Priorities and problems 5 Key Components of a Successful Customer Success

More information

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

SAP Best Practices for SAP S/4HANA Scope 1511 Cloud Marketing Edition Business Priority view. last update: 2015-11-11

SAP Best Practices for SAP S/4HANA Scope 1511 Cloud Marketing Edition Business Priority view. last update: 2015-11-11 SAP Best Practices for SAP S/4HANA Scope 1511 Cloud Marketing Edition Business Priority view last update: 2015-11-11 SAP Best Practices for Cloud Marketing edition 2015 Value Proposition The SAP Best Practices

More information

ATM Channel Management

ATM Channel Management Hosted by: Presented by: ATM Channel Management Agenda Introduction Marketing at the ATM ATM Availability Management Software Deployment Future of Channel Management Q & A Introduction ATM Channel Management

More information

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and

More information

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Your Customer Is In Control

Your Customer Is In Control Your Customer Is In Control A majority (74%) of buyers research their work purchases online (Forrester) The average deal has over 8 decision makers, a 43% increase from 3 years ago (IDC) Source: September

More information

Deliver a Superior Customer Experience. a social one.

Deliver a Superior Customer Experience. a social one. Social CRM Technology perspective on Business.. or the other way around? Daniel Burian CRM Presales Manager, Central Europe Deliver a Superior Customer Experience. a social one. As

More information

CMS Distribution CASE STUDY. Version: ed05 Copyright Gauri Ltd. All rights reserved. Unauthorised copying, duplication or reproduction is restricted.

CMS Distribution CASE STUDY. Version: ed05 Copyright Gauri Ltd. All rights reserved. Unauthorised copying, duplication or reproduction is restricted. CMS Distribution CASE STUDY Version: ed05. Unauthorised copying, duplication or reproduction is restricted. 1 / 7 About CMS Distribution CMS is the largest independent, value added distributor of IT data

More information

Introduction. External Document 2015 Infosys Limited

Introduction. External Document 2015 Infosys Limited Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction

More information

Workday Human Capital Management Suite

Workday Human Capital Management Suite Workday Human Capital Management Suite Modern businesses operate in highly competitive, complex global environments. An organization must thoroughly understand its global workforce in order to make quick

More information

Technology meets Marketing meets Business Processes

Technology meets Marketing meets Business Processes SERVICE OVERVIEW Technology meets Marketing meets Business Processes Whether you are responsible for sales, marketing, IT, an entire country division, or the whole company, you want to be successful and

More information

The Sale is only the Start

The Sale is only the Start The Sale is only the Start Duncan Robinson Odin Business Consulting The Sale is only the Start 1 2 3 Why managing the whole customer lifecycle is key to success Key programs that can make a big impact

More information

Higher user satisfaction: customers can navigate website content and usergenerated content on a single site.

Higher user satisfaction: customers can navigate website content and usergenerated content on a single site. Evoq Engage: Interactive websites to drive customer engagement According to Forrester Research, 2015 will see a renewed focus on customer engagement in owned media channels: in other words, on your website

More information

SALES ENABLEMENT. Marketing Software Survey 2014

SALES ENABLEMENT. Marketing Software Survey 2014 Marketing Software Survey 2014 SALES ENABLEMENT A snapshot of the current software products & platforms made for and used by marketers across industries CONTENTS The Equipped Salesman : Mini Report 2 on

More information

Email Media: CRM opportunities from employee email traffic $ CONVERSION RETENTION PERSONALISATION PROFILING

Email Media: CRM opportunities from employee email traffic $ CONVERSION RETENTION PERSONALISATION PROFILING Email Media: CRM opportunities from employee email traffic $ CONVERSION RETENTION PERSONALISATION PROFILING CRM opportunities from employee email traffic No matter how sophisticated a company s CRM programme

More information

Pelco by Schneider Electric Chooses BPMonline to Automate Sales in 26 Countries

Pelco by Schneider Electric Chooses BPMonline to Automate Sales in 26 Countries Pelco by Schneider Electric Chooses BPMonline to Automate Sales in 26 Countries Pelco by Schneider Electric selected BPMonline to deliver an integrated global sales forecasting and opportunity management

More information

How To Build A Digital Business From The Ground Up

How To Build A Digital Business From The Ground Up Powering Business Value and Seamless Experiences GSMA Mobile Connect Accelerator and API Exchange by Apigee Apigee Digital Value Chain for Network Operators and Service Providers APP DEVELOPER Wants to

More information

Lead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision

Lead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision Unify your communications with Gold-Vision, a fully featured CRM solution with customer Contact, Sales, Marketing, Projects and Events. Gold-Vision stands out from the crowd with interactive dashboard

More information

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING WWW.HSO.COM The rise of CRM and how it s transforming business interactions CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING Why customer loyalty pays dividends Delivering a personal experience Unsurprisingly,

More information

CRM & Marketing. Morges November 5 th 2013. Jérôme Lemoine Senior Manager Sales & Alliances. Hervé Bisquer Manager Professional Services

CRM & Marketing. Morges November 5 th 2013. Jérôme Lemoine Senior Manager Sales & Alliances. Hervé Bisquer Manager Professional Services CRM & Marketing Morges November 5 th 2013 Hervé Bisquer Manager Professional Services Jérôme Lemoine Senior Manager Sales & Alliances 1 Agenda CRM & Marketing Sales vs. Marketing: benefit from an integrated

More information

Tom Braekeleirs Product Marketing Manager Microsoft Dynamics. Joerg Lorenz Chief Executive Officer ITIS AG

Tom Braekeleirs Product Marketing Manager Microsoft Dynamics. Joerg Lorenz Chief Executive Officer ITIS AG Tom Braekeleirs Product Marketing Manager Microsoft Dynamics Joerg Lorenz Chief Executive Officer ITIS AG Agenda Market Trends and Challenges The Customer-Centric Business Strategies for Profitable Growth

More information

SAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008

SAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008 SAP Solutions for Small Businesses and Midsize Companies Press Fact Sheet March 2008 Small businesses and midsize companies (SME) are facing greater competition than ever across diverse industries. With

More information

Cloud CRM. Scalable solutions for enterprise deployment

Cloud CRM. Scalable solutions for enterprise deployment Cloud CRM Scalable solutions for enterprise deployment Simplicity in a complex world Finding, attracting, winning and retaining customers is the lifeblood of every business. But building a scalable, integrated

More information

Data Driven Marketing

Data Driven Marketing Data Driven Marketing B2B MARKETING AUTOMATION BENCHMARKS FIND. NURTURE. CONVERT. The most challenging obstacles to B2B Marketing Automation success and how marketers will overcome them in the year ahead.

More information

Jobvite Hire: High Tech. The innovative recruiting solution that fuels your innovation. information@jobvite.com. Follow Jobvite:

Jobvite Hire: High Tech. The innovative recruiting solution that fuels your innovation. information@jobvite.com. Follow Jobvite: Jobvite Hire: High Tech The innovative recruiting solution that fuels your innovation. Few industries today are as hot as high tech and few are as dynamic and competitive. The pace of technology growth

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

PwC s Wealth Management Solution Powered by Salesforce.com

PwC s Wealth Management Solution Powered by Salesforce.com PwC s Wealth Management Solution Powered by Salesforce.com Taking Wealth Management into the Cloud The Challenge In today s rapidly changing environment, wealth managers and brokerage firms are continuously

More information

THE 10 Ways that Digital Marketing + Big Data =

THE 10 Ways that Digital Marketing + Big Data = 1 Ways that Digital Marketing + Big Data = Sales Productivity The best global companies are transforming the way they market and sell. Here s how! Evolves into Digital TOP 10 about us MarketBridge is a

More information

Oracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014

Oracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Oracle CPQ Cloud Product Overview Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

Sun Bear Marketing Automation Software

Sun Bear Marketing Automation Software Sun Bear Marketing Automation Software Provide your marketing and sales groups with a single, integrated, web based platform that allows them to easily automate and manage marketing database, campaign,

More information

Your relationships. Your information. Your CRM - without compromise.

Your relationships. Your information. Your CRM - without compromise. Your relationships. Your information. Your CRM - without compromise. The reason Saleslogix stood out to us the most was because we re a very unique company and perform a very unique service, and needed

More information

Customer Relationship Management

Customer Relationship Management P R I S M Invoice Campaign Delivery Sales Order CRM Lead Opportunity Purchase Order Quote Customer Relationship Management PRISM SalesPRO - CRM. DONE SIMPLY. Reports & Dashboards E-mail Campaigns CRM Automatic

More information

Chapter 1: What s new in Adobe Connect 9

Chapter 1: What s new in Adobe Connect 9 1 Chapter 1: Adobe Connect is a web conferencing solution for web meetings, e-learning, and webinars. It powers mission critical web conferencing solutions end-to-end, on virtually any device, hence boosting

More information

E-BUSINESS RELATIONSHIP MANAGEMENT

E-BUSINESS RELATIONSHIP MANAGEMENT I International Symposium Engineering Management And Competitiveness 2011 (EMC2011) June 24-25, 2011, Zrenjanin, Serbia E-BUSINESS RELATIONSHIP MANAGEMENT Danilo Obradović * Higher School of Professional

More information

Pivotal CRM for Small and Mid-Sized Business. Big Benefits. Small Price.

Pivotal CRM for Small and Mid-Sized Business. Big Benefits. Small Price. Pivotal CRM for Small and Mid-Sized Business Big Benefits. Small Price. Before Pivotal CRM, we were like an eight-cylinder car that was operating on only two cylinders. When we jumped into Pivotal CRM,

More information

Financial Services. Market Insights, Drivers & Best Practices

Financial Services. Market Insights, Drivers & Best Practices Financial Services Market Insights, Drivers & Best Practices Purpose This guide provides key insights for digital marketing practitioners and executives working in the Financial Services industry. Those

More information

Your relationships. Your information. Your CRM.

Your relationships. Your information. Your CRM. Your relationships. Your information. Your CRM. Your relationships. Your information. Your CRM. In short, this means CRM without compromise. Your processes for identifying prospects, acquiring customers,

More information

Hello, and welcome to today's podcast featuring. IBM WebSphere Cast Iron business partner NetSuite. My name

Hello, and welcome to today's podcast featuring. IBM WebSphere Cast Iron business partner NetSuite. My name IBM Podcast [ MUSIC ] Hello, and welcome to today's podcast featuring IBM WebSphere Cast Iron business partner NetSuite. My name is Jeff Miller, and I'm responsible for WebSphere Cast Iron Cloud Integration

More information

Connected Product Maturity Model

Connected Product Maturity Model White Paper Connected Product Maturity Model Achieve Innovation with Connected Capabilities What is M2M-ize? To M2Mize means to optimize business processes using machine data often accomplished by feeding

More information

ramyam E x p e r i e n c e Y o u r C u s t o m e r s D e l i g h t Ramyam is a Customer Experience Management Company Intelligence Lab

ramyam E x p e r i e n c e Y o u r C u s t o m e r s D e l i g h t Ramyam is a Customer Experience Management Company Intelligence Lab ramyam Intelligence Lab E x p e r i e n c e Y o u r C u s t o m e r s D e l i g h t Ramyam is a Customer Experience Management Company enliven CEM An enterprise grade Customer Experience Management Solu

More information

Everything you need to know about CRM. White Paper. The Essential Guide to CRM. What you need to know about Customer Relationship Management

Everything you need to know about CRM. White Paper. The Essential Guide to CRM. What you need to know about Customer Relationship Management White Paper The Essential Guide to CRM What you need to know about Customer Relationship Management Contents What is CRM?...1 A history of CRM...2 What are the advantages of having a customer strategy?...3

More information

Infor CloudSuite Business

Infor CloudSuite Business Business Achieve a next-generation business strategy in the cloud Whether you re providing services or moving inventory in your home-town, across the country or around the world with Infor CloudSuite Business,

More information

For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List

For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List Magento is a feature-rich, professional Open Source ecommerce platform solution that offers merchants complete flexibility and control over the user experience, content, and functionality of their online

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Rapid Route to Success & Value Rapid Route to Success Ease-of-Use Fast, Flexible Deployment Ease-of- Anywhere Access Business Integration Ease-of- Customisation

More information

Sage CRM Focused Sales Management

Sage CRM Focused Sales Management Sage CRM Focused Sales Management Equipping your sales team with the complete customer information and the necessary tools to enable them to do their job effectively is very important. Sage CRM empowers

More information

of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants

of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants Experience a new world of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants 02 Experience a new world of interaction

More information

Make Your Business Simple Using FobessCRM

Make Your Business Simple Using FobessCRM Make Your Business Simple Using FobessCRM 1 FobessCRM at a Glance Built for Planning Prepare and manage content Design channel strategy Decide targeted campaigns Freedom in Interaction Approach customers

More information

The Digital Transformation

The Digital Transformation The Digital Transformation Driving Multichannel Engagement in Life Sciences with Oracle Marketing Cloud Peter Rojas Sr Director Life Sciences Marilyn Cox Marketing Principal - Industry Center of Excellence

More information

The Virtual Communications Platform ON24 Partner Program

The Virtual Communications Platform ON24 Partner Program CERTIFIED PARTNER The Virtual Communications Platform ON24 Partner Program Follow Us OVERVIEW WHO IS ON24 ON24 is leading the transformation of virtual communications with cloud-based webcasting and virtual

More information

The best of gamification, big data and neuroscience in one powerfully simple solution. Mobile Sales Enablement

The best of gamification, big data and neuroscience in one powerfully simple solution. Mobile Sales Enablement The best of gamification, big data and neuroscience in one powerfully simple solution. Mobile Sales Enablement The radically new way to boost sales force success in minutes! Despite big investments in

More information

ADOBE EXPERIENCE MANAGER MOBILE. for Healthcare

ADOBE EXPERIENCE MANAGER MOBILE. for Healthcare ADOBE EXPERIENCE MANAGER MOBILE for Healthcare Deliver more coordinated, personalized, and effective healthcare experiences with mobile apps. From improving healthcare delivery to enabling researchers

More information

Brochure Create superior digital experiences

Brochure Create superior digital experiences Brochure Create superior digital experiences Drive revenue with HP TeamSite and Marketing Optimization What s new in TeamSite? The latest release of TeamSite (TeamSite 8) brings significant enhancements

More information

Customer Relationship Management - a strategic approach

Customer Relationship Management - a strategic approach Sage CRM Solutions Customer Relationship Management - a strategic approach Managing interactions with prospects and customers effectively and profitably is a fundamental part of business. Success depends

More information

How to Choose a CRM System

How to Choose a CRM System When it comes to Customer Relationship Management (CRM) it s important to understand all the benefits of an integrated system before beginning your selection process. That s why we created this guide to

More information

Sage ERP Accpac Version 6.0. Web-Enabled ERP for the Mid-Market

Sage ERP Accpac Version 6.0. Web-Enabled ERP for the Mid-Market Sage ERP Accpac Version 6.0 Web-Enabled ERP for the Mid-Market Unparalleled Freedom of Choice The multi-tier architecture of Sage ERP Accpac Version 6.0 provides customers with the FREEDOM to choose operating

More information

ENGAGEMENT. Special Report ACCELERATION. Cool Tools & Wrap-Up Report INTELLIGENCE ANALYTICS WATCH LIST

ENGAGEMENT. Special Report ACCELERATION. Cool Tools & Wrap-Up Report INTELLIGENCE ANALYTICS WATCH LIST ENGAGEMENT Special Report ACCELERATION Cool Tools & Wrap-Up Report INTELLIGENCE ANALYTICS WATCH LIST Dreamforce 2014 Cool Tools & Wrap-up Report Special Report Salesforce s big news at this year s Dreamforce

More information

For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List

For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List Magento is a feature-rich, professional Open Source ecommerce platform solution that offers merchants complete flexibility and control over the user experience, content, and functionality of their online

More information

The Smart Solution to Customer Relationship Management

The Smart Solution to Customer Relationship Management Dealer Intelligence The Smart Solution to Customer Relationship Management Car dealerships are shifting gears with Dealer Intelligence (DI): Designed with extensive research, knowledge, and real experience

More information

Five Things to Consider in an Enterprise CRM Evaluation. An Oracle White Paper July 2010

Five Things to Consider in an Enterprise CRM Evaluation. An Oracle White Paper July 2010 Five Things to Consider in an Enterprise CRM Evaluation An Oracle White Paper July 2010 Five Things to Consider in an Enterprise CRM Evaluation EXECUTIVE OVERVIEW When it comes to Customer Relationship

More information

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online

More information

How To Choose A Successful Guided Selling Software

How To Choose A Successful Guided Selling Software Guided Selling 101 What Matters Most and What to Ask 2 What is Guided Selling? Think of Guided Selling as a GPS for the sales person, dynamically providing them the support and guidance they need to reach

More information

Making Self-Service Work: the Critical Role of Content

Making Self-Service Work: the Critical Role of Content Allen Bonde Group White Paper A Management Consulting and Strategic Advisory Firm March 2005 Making Self-Service Work: the Critical Role of Content This ABG White Paper has been developed with RightAnswers,

More information

Kenandy TM Cloud ERP White Paper. Kenandy Cloud ERP Overview

Kenandy TM Cloud ERP White Paper. Kenandy Cloud ERP Overview White Paper Kenandy Cloud ERP Overview Kenandy TM Cloud ERP Key Benefits Easy to use Global Social Mobile Real-time visibility Fast deployment Users can tailor Add fields Change workflows Create reports

More information

CRM Solutions. Banking Sector

CRM Solutions. Banking Sector CRM Solutions Banking Sector BY COMMUNICATION PROGRESS Agenda Changing Sales/Marketing Trends Distinct Markets Banks Strategic Goals Introduction to CRM CRM as a Business Strategy Design an effective segmentation

More information

MICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011

MICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011 MICROSOFT DYNAMICS CRM Vision Statement of Direction Update: May, 2011 Microsoft Dynamics CRM - Statement of Direction, May 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value

More information

10 Steps to a Multichannel Strategy and an Exceptional Customer Experience

10 Steps to a Multichannel Strategy and an Exceptional Customer Experience 10 Steps to a Multichannel Strategy and an Exceptional Customer Experience Jesús Hoyos CRM industry analyst and advisor Brad Herrington Principal Solutions Architect Interactive Intelligence, Inc. Contents

More information

Find, track, pipeline, and manage your highly-skilled talent.

Find, track, pipeline, and manage your highly-skilled talent. Jobvite Engage: High Tech Find, track, pipeline, and manage your highly-skilled talent. As competition heats up for hard-to-find skills across the tech industry everything from precious engineering and

More information

The CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value

The CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value The CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value Implement and run only the processes you need today address your top CRM issues with a solution tailored to your specific

More information

email/mobile/social/web

email/mobile/social/web email/mobile/social/web The Responsys Interact Suite helps you get more out of today s marketing power channels email, mobile, social and the web than ever before. email / Email has the highest ROI of

More information

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011 CRM On Demand now hosted locally in Europe An Oracle White Paper 2011 Innovation, fuelled by the rapid development of new technologies, continues to drive competitive advantage in the area of customer

More information

Avangate Subscription Billing

Avangate Subscription Billing Launch Products. Retain and Service Your Customers. Generate Recurring Revenues Across Any Channel. Accelerate Customer Insight. Software as a Service (SaaS) is quickly becoming the preferred mode of delivery

More information

InforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1

InforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1 InforCloudSuite Business Overview INFOR CLOUDSUITE BUSINESS 1 What if... You could implement a highly flexible ERP solution that was built to manage all of your business needs, from financials and human

More information

This way to Global ecommerce

This way to Global ecommerce This way to Global ecommerce Welcome to Worldpay Gateway Services worldpay.com/gateway-services The global gateway to better business Why choose Worldpay? Worldpay s fast and secure online gateway offers

More information

2012 State of B2B E-Commerce

2012 State of B2B E-Commerce 2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

Analytics for Oil & Gas

Analytics for Oil & Gas Analytics for Oil & Gas Table of Contents Project Delivery. 3 Sales & Operations. 5 Resources. 8 Finance. 10 Contact Us. 14 2 Are you tracking and maximizing the profitability of every project? Don t let

More information

B2B E-Commerce Solutions Empower Wholesale Distributors

B2B E-Commerce Solutions Empower Wholesale Distributors SAP Thought Leadership Paper Wholesale Distribution B2B E-Commerce Solutions Empower Wholesale Distributors Achieve Interaction Excellence with Outstanding Online Experiences and High-Quality Digital Content

More information

Student Lifecycle Journey

Student Lifecycle Journey Student Lifecycle Journey Richard Green richard.green@microsoft.com @rich_jg Higher Education Lead, Microsoft UK Universities must adapt to the new student journey Prospect Applicant Student Alumni Your

More information

Presented by: sales@westerncomputer.com

Presented by: sales@westerncomputer.com The Complete Solution for the Graphics Industry Powered by Microsoft Dynamics Presented by: sales@westerncomputer.com PrintVis is a Comprehensive, PRINTVIS: THE COMPLETE Standard SOLUTION ERP/MIS FOR THE

More information

A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public.

A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public. Full with Mobile Apps Integrated Customer Relationship Management System A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public. Branded for your organisation,

More information