Interim Results Presentation November Group Plc

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1 Interim Results Presentation November 2013 Group Plc

2 Agenda Introduction Guy Buswell Financial Review Steven Glew Market Overview and Operational Update Guy Buswell Update on Strategy Guy Buswell Questions 2

3 Introduction Strong trading performance in H1 Group PBT up 63% Further market share growth as market landscape evolves Continued innovation and efficiency gains Plans in place for increased automation Dividend increased by 10.9% Strong H1 performance demonstrates success of strategy to date Developing plans for next phase of growth 3

4 Financial Review Steven Glew Group Finance Director 4

5 Summarised Income Statement Six months to 30 September % Change Revenue Divisional operating profit Central costs (7.6) (6.2) 23.8 Operating profit Interest Profit before tax Tax (2.6) (1.8) 44.0 Profit after tax

6 Divisional Summary Six months to 30 September Revenue Operating Profit Change % Change Change % Parcels Mail (0.3) Courier (4.4) Pallets (1.6) (0.2) (26.1) Total

7 Parcels Six months to 30 September Change % Revenue Operating profit Margin % ppts Underlying 9.5% Strong volume growth leads to major increase in operating profit 7

8 Mail Six months to 30 September Change % Revenue (0.3) Operating profit Margin % ppts Underlying 5.1% Slight volume increase; favourable mix 8

9 Courier Six months to 30 September Change % Revenue (4.4) Operating profit Margin % ppts Strong operating management continues 9

10 Pallets Six months to 30 September Change % Revenue (1.6) Operating profit (26.1) Margin % (1.3) ppts Gaps in network resolved and profit recovery commenced 10

11 Cash Flow Six months to 30 September Year ended 31 Mar 13 Operating Profit Depreciation and loss on capital disposals Working capital (outflow)/inflow (9.3) (1.0) 5.6 Other non cash items (0.1) Cash generated from operations Net Finance income Tax (2.4) (1.8) (4.1) Net capital expenditure (5.3) (4.0) (7.8) Financing (0.7) (1.4) (2.8) (Purchase)/issue of shares for the ESOT (0.1) Dividends (6.8) (6.4) (9.9) Net cash outflow (8.2) (3.4)

12 Capital Expenditure Six months to 30 September 2013 Expected Year to March 2014 IT & Other Network Mail Underlying Capital Expenditure New Hub/Automation Total Increased investment in I.T. and network 12

13 Balance Sheet 30 Sept Sept 2012 Property, & other non-current assets Current assets (excl cash) Cash Trade & other payables (69.9) (62.8) Borrowings inc Finance leases (0.5) (2.5) Tax (2.8) (1.9) Non-current liabilities (inc Deferred tax) (2.6) (2.9) Net Assets Net cash

14 Net Cash and Debtors Net cash Days Sales Outstanding Sep 09 Sep 10 Sep 11 Sep 12 Sep DSO:

15 Dividend Interim Dividend Inc % Dividend (p) Cash cost once paid () Dividend increased by 10.9% 15

16 New Hub/Automation Hub construction expected to commence early 2014, for Autumn completion Installation of automation to be completed early 2015, with mid-2015 move-in Net Capital Costs (Estimates) FY 2014 FY 2015 Total Total Total New Hub Automation Total Funded from existing cash resources and new bank facilities Full run rate of benefits expected from September 2015 Double digit net return on automation capital investment 16

17 Market Overview and Operational Update Guy Buswell Chief Executive Officer 17

18 Parcels market evolving B2C continues to grow significantly, supported by growth in e-commerce B2B returning to strength in line with economic growth Pricing environment remains competitive Increasing customer sophistication driving change Automation a key differentiator Parcel carriers clearly distinguished by service offerings 18

19 UK e-commerce market growth 19

20 First Time Delivery Experience Delivery performance definitions have changed o An important KPI in new client mandates o New clients demanding best-in-industry delivery experience for customers Client requirements have evolved in line with consumer expectations o One-hour windows o Text alerts o Ability to change delivery/collection via mobile/online 20

21 UK Mail parcels offering Focus on high quality and value added services Industry leading service levels Competitive pricing supported by low cost operations Strong emphasis on SME market Direct C2C services growing rapidly 21

22 Direct C2C services Customers can arrange parcel collection & delivery through easy-to-use website Potential market of 400m* ipostparcels.com achieving rapid growth 12,000 parcels weekly International service introduced Top-up accounts recently introduced Margin enhancing * UK Mail estimate 22

23 C2C Expectation to double volumes * UK Mail estimate 23

24 Retail Logistics 1.2bn* market significant and growing opportunity Specialist distribution centre opened in July 2013 Improved network software New automated hanging garment capability Scope to further extend range of services to existing customers * UK Mail estimate 24

25 Competitive Landscape: Mail Transactional mail volumes declining but by less than expected New customers continue to migrate to downstream access Access mail now represents 52% of all mail and almost 80% of all bulk pre-sorted mail Packets volumes are increasing Royal Mail access price announcement of new two-tier pricing agreements expected in January

26 Mail offering Growing market share by gaining additional volumes from new and existing customers Industry leading service levels Investing in sorting machine capability to capture large letter market Emphasis on major volume mailers Current packet service going well Product innovation driving volume growth in evolving market 26

27 Growth of packets Packet = small parcel, <1kg; 2-3 day delivery; delivered through Mail network Packets market worth 2bn*, growing rapidly Ideally suited to the Access model Packets services used by 80% of our customers Target market 2-3 day low service parcel operators * UK Mail estimate 27

28 Market leading web-to-print postal service Continued growth, with monthly volumes around 2m items Data Services continue to drive market share growth Pipeline of new opportunities remains robust 28

29 Daily volumes as at 30 September 2013, 60% higher year-on-year 29

30 Courier & Pallets Courier: o Small revenue decrease but significant improvement in operating margins o Improved efficiencies and reduced overheads deliver profits growth o Focus on national contracts and high service levels o Adds to our ability to offer a fully integrated proposition and supports product development across the Group Pallets: o Issues around nationwide member network now resolved o New members take time to achieve normal levels of effectiveness o Business adjusted to a more sustainable model o Good long term growth prospects 30

31 Update on Strategy Guy Buswell Chief Executive Officer 31

32 Strategy to date has focused on... Efficiency Network Fixed costs IT Automation Innovation imail ipostparcels.com Retail Logistics Delivering growth and margin enhancement 32

33 UK Mail present day Growing market share across Mail and Parcels o Now represents 17% of total UK mail market volumes o Parcels volumes up and market share increased o Margins in mail stabilised and underlying parcels approaching 10% target Network development o Transition from franchise model o Stage 1 automation installed in hub o 20 upgraded sites in the last five years (40%) o Multi-site management model established o Now a proven low cost integrated network 33

34 UK Mail present day Improved technology o Improved functionality both to customers and parcel recipients o Progressing with development of scanning software Product innovation o imail market leader in hybrid mail market o ipostparcels fastest growing internet parcel delivery service o Retail Logistics established A more consumer focused business Now preparing for next phase of growth 34

35 Priorities for growth IT and hardware innovation o o New driver scanners software to be implemented during H2 One-hour delivery and collection windows Automation o o o 20m investment for double digit return Further automation at new future sites New automated capabilities within Retail Logistics Increasing capacity o o 8 additional site expansions planned over the next year Progressing relocation of Birmingham hub Enhancing customer-facing functionality o o o New website already improving customer experience Drop boxes expected to come online soon New Parcel Shop service to be launched during H2 35

36 Strategic goals Market leading position in mail and parcels Best in class consumer focused proposition Lowest cost integrated network Significant investment over two years to grow capability and capacity Attractive medium-term return on investment targeted 36

37 Outlook Trading in initial weeks of second half in line with expectations Pricing environment remains competitive Parcels H2 volume growth will be against stronger comparatives Mail market share continues to grow Emphasis on balancing volumes with capacity Confident of good progress for remainder of the financial year Investment will provide platform for medium and long term growth 37

38 Disclaimer statement This presentation contains certain forward-looking statements, which have been made by the directors in good faith based on the information available to them up to the time of the approval of this presentation and such information should be treated with caution due to the inherent uncertainties, including both economic and business risk factors, underlying any such forward-looking information. 38

39 Appendices 39

40 Investment proposition Parcels Mail Pallets & Courier Strong profitable growth driven by e-commerce and efficiency Gaining market share through innovation Underpinned by Completes integrated offering, well placed to improve Unrivalled efficiency within our integrated low-cost network Strong balance sheet enabling capital investment Major plans for automation Dividend growth 40

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