Highways Agency. Initiatives in Incident Management. Wayne Norris Project Sponsor Traffic Incident Management (TIM) Team

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1 Highways Agency Initiatives in Incident Management Wayne Norris Project Sponsor Traffic Incident Management (TIM) Team

2 History of the Highways Agency Up to 1988 part of Department for Transport responsible for construction and maintenance Network Operator role added 1994 Highways Agency created 2004 Traffic Operator Service created Traffic Officers 7 Regional Control Centres (RCC) National Traffic Control Centre (NTCC, Quinton, Birmingham). 2

3 Overview of the role of the Highways Agency Network operator The Highways Agency is responsible for the maintenance, management and operation of England's strategic road network which includes the motorways and all purpose trunk roads, and also for traffic information. 3

4 Overview of the role of the Highways Agency Network operator The Highways Agency is responsible for: km (6500 miles) of road Carrying: NTCC 34% of all road traffic 67% of heavy freight traffic. 4

5 5 Overview of the role of the Highways Agency

6 Traffic Incident Management Incidents account for an estimated 25% of all congestion 6

7 Highways Agency Traffic Officers (TOS) Key objectives: Reduce incident related congestion Improve safety Release Police from non-crime tasks Develop HA s network operator role Key responsibilities: Stop and direct traffic Support the Police * Manage clear-up of incidents Manage removal of vehicles Patrol for hazards, congestion etc. 7 (* The Police remain responsible for serious accidents and law enforcement)

8 Highways Agency Traffic Officers (TOS) 1500 Traffic Officers and Control Room Staff Patrol or monitor 3200 km of strategic road Attend incidents of all types each day. 8

9 9

10 Incident Support Units (ISU) Operated by independent service providers Primary functions: Support TOS and police in incident management Detect and report incidents Assess incident scene, call in specialist resources Provide communications link Make incident scene safe Repair damage to highway infrastructure Routine maintenance and prevention. 10

11 Enhanced Incident Support Units With more or specialised equipment Are deployed in areas where a greater level of support may be needed. 11

12 ISU Operative Training Training to ensure that all operatives have a formal national qualification (accreditation and licence) to develop consistency. 12

13 13 Incident Screens

14 14 National Vehicle Recovery Project

15 Incident Prevention Digital tachograph pilot scheme Fresnel lenses issued to left-hand-drive lorries. 15

16 Coordinated Response TOS, ISU, Police, Fire and Rescue, Ambulance and Vehicle Recovery (VRO) services are coordinated through their respective Control Centres. 16

17 17 TETRA radio from Control Centres and TOS to Service Providers

18 18 Standard Incident Management Framework

19 19 Traffic Incident Management Guidance Framework (for Police)

20 Collision Investigation Equipment Rollout of Laser Scanning and GNSS Location devices At present average saving per incident is 30 minutes In some cases the equipment has saved as much as 6 hours. 20

21 Laser Scanning Trial We are looking at the next generation of collision investigation equipment. 21

22 22 Driver Location Signs

23 Driver Location Signs Road Number M 4 Direction Distance in km from start of motorway

24 24 Off Network Diversion Routes

25 25 Multi-Agency Exercises

26 Identifying Lessons Learnt Multi Agency Debriefs Develop and test ability to respond to incidents Provide Traffic Officers with experience Aim for better working relationships Identify good and bad practice. 26

27 Identifying Lessons Learnt Incident Logs TIM Web Bulletin (monthly) TIM Magazine (quarterly). 27

28 Incident Management Research in The Conference of European Directors of Roads represents 26 European Member States, and is coordinating research into transport solutions through a Strategic Plan see: Several current CEDR projects are concerned with traffic management, improving safety and reducing congestion 28 Highways Agency is leading Task 13 on Incident and Emergency Management.

29 Sign up to the HA s TIM Bulletin Please fill in one of the paper forms which will be on the table Contributions are welcome and will be attributed! 29

30 Thank You Further Information: HA Traffic Incident Management News Highways Agency Live Traffic Information Highways Agency Network Operator and Traffic Officer Service Contact 30

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