Patient transport charging guidelines for Victoria

Size: px
Start display at page:

Download "Patient transport charging guidelines for Victoria"

Transcription

1 Patient transport charging guidelines for Victoria Effective 1 July 2014 These guidelines cover patient transport provided by Ambulance Victoria and licenced non-emergency patient transport providers Department of Health

2

3 Patient transport charging guidelines for Victoria Effective 1 July 2014 These guidelines cover patient transport provided by Ambulance Victoria and licenced non-emergency patient transport providers

4 If you would like to receive this publication in an accessible format, please phone using the National Relay Service if required, or This document is available as a PDF on the internet at: Copyright, State of Victoria, Department of Health, This publication is copyright, no part may be reproduced by any process except in accordance with the provisions of the Copyright Act Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne July 2014.

5 Contents Overview 1 Table 1: Admitted 2 Table 2A: Non-admitted (emergency department) 3 Table 2B: Non-admitted (rural public health service) 4 Table 3: Community 5 Table 4: Private in private healthcare facilities 7 Glossary 8 Frequently asked questions 11 Does Medicare cover ambulance transport costs? 11 Who are Community Service Obligation (CSO)? 11 Who pays for transport of Community Service Obligation (CSO)? 11 Who pays for transport of overseas visitors? 12 Who pays for transport of asylum seekers? 12 Who pays for transport of veterans? 13 Who pays for transport of prisoners or people in police custody? 13 Who pays for transport of people involved in a transport- or work-related accident? 13 Who pays for transport of a person with mental illness? 14 Who pays for transport to a specialist clinic or a health independence program? 15 Who pays for transport of private to and from private healthcare facilities? 15 Who pays for transport to privately practising clinicians located on hospital premises? 16 Who pays for inter-hospital transfers for admitted? 16 Who pays if a patient initiates an inter-hospital transport? 16 Who pays for transport of a person with ambulance membership? 17 Who pays for transport of a person with private health insurance? 17 Who is authorised to approve clinically necessary patient transport? 17 When is Ambulance Victoria responsible for payment? 18 Who has payment responsibility for non-admitted at a public hospital with an emergency department (ED) or at a rural public health service without an ED? 18

6

7 Overview The Patient transport charging guidelines for Victoria (the guidelines) outline who has responsibility for the payment of clinically necessary patient transport 1. The new guidelines replace the 2008 guidelines and begin from 1 July They include: tables that outline payment responsibilities for clinically necessary patient transport a glossary frequently asked questions (FAQs). The tables outline the payment responsibilities for clinically necessary transports for: 1. Admitted 2. Non-admitted 3. Community 4. Private in private healthcare facilities. It is important to pay close attention to the information in the new guidelines as payment responsibilities do vary. Payment responsibilities relate to clinically necessary patient transport provided by Ambulance Victoria and licensed non-emergency patient transport providers. For a transport to be considered clinically necessary, it must be medically authorised by an appropriate health professional. An appropriate health professional for the purposes of these guidelines is one of the following: a registered medical practitioner a registered division 1 nurse an Ambulance Victoria paramedic and/or authorised staff of the Emergency Services Telecommunication Authority a registered mental health practitioner. For further information on what is considered clinically necessary refer to the Non-emergency patient transport: clinical practice protocols at <www.health.vic.gov.au/ambulance/nept>. Please check the website for the latest update of the guidelines at <www.health.vic.gov.au/ambulance/guidelines>, noting that the guidelines will be updated periodically. These guidelines do not cover payment responsibilities for transport provided to with an Ambulance Victoria membership. Charges that apply to members are subject to the conditions of the Ambulance Victoria Membership Subscription Scheme. Further information can be found at <www.ambulance.vic.gov.au/membership>. 1 In these guidelines, transport may include situations where Ambulance Victoria provides treatment to the patient but does not transport them. Page 1

8 Patient Transport Charging Guidelines for Victoria Effective 1 July 2014 Table 1: Admitted Transports from a public hospital or public mental health inpatient facility Responsible for payment Patient category Sending hospital TAC or VWA DVA Patient Ambulance Victoria To: Public hospital or public mental health inpatient facility General (including community mental health ) 3 Community Service Obligation (CSO) 3 DVA TAC or VWA 1 Patients subject to an Inpatient Assessment Order, Inpatient Temporary Treatment Order or Inpatient Treatment Order under the Mental Health Act 2014 or apprehended by Police under s. 351 of the Mental Health Act 2014 To/from: Diagnostic or public day procedure service General Community Service Obligation (CSO) DVA TAC or VWA 1 To: Private healthcare facilities General 2 3 Community Service Obligation (CSO) 2 3 DVA 4 5 TAC or VWA 1 To: Community General Community Service Obligation (CSO) Hospital in the Home Community mental health 6 DVA TAC or VWA 1 If the patient is a NSW resident, NSW Mental Health is responsible for payment. Community includes GP clinics, private consulting rooms, the patient s home and/or residential aged care services. 1 TAC or VWA are responsible for payment for those who are eligible under these schemes. 2 The sending hospital is responsible for payment where the transport is clinically necessary for ongoing care or where the sending hospital cannot provide the care required (for example, an Adult Retrieval Victoria transfer). 3 The patient is responsible for payment if the transport is due to patient choice (that is, the transport is not clinically necessary); for example, they wish to receive treatment from a preferred physician or in a preferred facility. The transferring hospital is required to inform the patient that they are responsible for payment. Hospitals should be aware that concession entitlements only cover transports that are authorised as clinically necessary and they should ensure that are aware of this. Patients with Ambulance Victoria membership should confirm their entitlement to transport. Patients should also check with their private health insurer as to whether this transport is covered. Where hospitals book these transports with Ambulance Victoria, Ambulance Victoria will send the invoice to the hospital. Hospitals should complete the Patient-initiated transfer form for transport booked with Ambulance Victoria, available at <www.ambulance.vic.gov.au>, to document the patient s decision. Ambulance Victoria will then bill the patient directly. 4 The sending hospital is responsible for payment where the transport is clinically required. 5 DVA is responsible for payment if the transport is due to patient choice. DVA must provide approval prior to transport. 6 The hospital that admitted the patient is responsible for payment. Page 2

9 Table 2A: Non-admitted (emergency department) Transports from a public hospital with an emergency department Responsible for payment Patient category Sending hospital TAC or VWA DVA Patient Ambulance Victoria To: Public hospital or public mental health inpatient facility All emergency 3 DVA TAC or VWA 1 To: Private healthcare facilities All emergency 2 3 DVA 4 5 TAC or VWA 1 To: Community General Community Service Obligation (CSO) DVA TAC or VWA 1 In this context, transport includes who are in an emergency department, which includes CSO ; subject to an Inpatient Assessment Order, Inpatient Temporary Treatment Order or Inpatient Treatment Order of the Mental Health Act 2014; and apprehended by police under s. 351 of the Mental Health Act It does not relate to the type of transport the patient may need emergency or non-emergency. Community includes GP clinics, private consulting rooms, the patient s home, and/or residential aged care services. 1 TAC or VWA are responsible for payment for those who are eligible under these schemes. 2 The sending hospital is responsible for payment where the transport is clinically necessary for ongoing care or where the sending hospital cannot provide the care required (for example, an Adult Retrieval Victoria transfer). 3 The patient is responsible for payment if the transport is due to patient choice (that is, the transport is not clinically necessary); for example, they wish to receive treatment from a preferred physician or in a preferred facility. The transferring hospital is required to inform the patient that they are responsible for payment. Hospitals should be aware that concession entitlements only cover transports that are authorised as clinically necessary and they should ensure that are aware of this. Patients with Ambulance Victoria membership should confirm their entitlement to transport. Patients should also check with their private health insurer as to whether this transport is covered. Where hospitals book these transports with Ambulance Victoria, Ambulance Victoria will send the invoice to the hospital. Hospitals should complete the Patient-initiated transfer form for transport booked with Ambulance Victoria, available at <www.ambulance.vic.gov.au>, to document the patient s decision. Ambulance Victoria will then bill the patient directly. 4 The sending hospital is responsible for payment where the transport is clinically required. 5 DVA is responsible for payment if the transport is due to patient choice. DVA must provide approval prior to transport. Page 3

10 Patient Transport Charging Guidelines for Victoria Effective 1 July 2014 Table 2B: Non-admitted (rural public health services) Transports from a rural public health service without an emergency department Responsible for payment Patient category Public hospital TAC or VWA DVA Patient Ambulance Victoria To: Public hospital or public mental health inpatient facility Emergency (including community mental health ) Community Service Obligation (CSO) 2 DVA TAC or VWA 1 Patients subject to an Inpatient Assessment Order, Inpatient Temporary Treatment Order or Inpatient Treatment Order under the Mental Health Act 2014 or apprehended by Police under s. 351 of the Mental Health Act 2014 Patients absent without leave from a designated mental health service under s. 352 of the Mental Health Act 2014 (including where the setting for a treatment order has changed from community to inpatient) To: Private healthcare facilities Emergency Community Service Obligation (CSO) 2 DVA TAC or VWA 1 To: Community General Community Service Obligation (CSO) DVA TAC or VWA 1 In cases where fees are the responsibility of the public hospital seeking the patient s return, the transferring hospital should ensure that the hospital seeking the patient s return is correctly identified in communication with the patient transport provider. Failure to do so will result in charges remaining the responsibility of the hospital initiating the transfer. Community includes GP clinics, private consulting rooms, the patient s home, and/or residential aged care services. 1 TAC or VWA are responsible for payment for those who are eligible under these schemes. 2 The patient is responsible for payment if the transport is due to patient choice (that is, the transport is not clinically necessary); for example, they wish to receive treatment from a preferred physician or in a preferred facility. The transferring hospital is required to inform the patient that they are responsible for payment. Hospitals should be aware that concession entitlements only cover transports that are authorised as clinically necessary and they should ensure that are aware of this. Patients with Ambulance Victoria membership should confirm their entitlement to transport. Patients should also check with their private health insurer as to whether this transport is covered. Where hospitals book these transports with Ambulance Victoria, Ambulance Victoria will send the invoice to the hospital. Hospitals should complete the Patient-initiated transfer form for transport booked with Ambulance Victoria, available at <www.ambulance.vic.gov.au>, to document the patient s decision. Ambulance Victoria will then bill the patient directly. Page 4

11 Table 3: Community Transports from the community Responsible for payment Patient category Public hospital Hospital admitting patient TAC or VWA DVA Patient Ambulance Victoria To: Public hospital or public mental health inpatient facility General Community Service Obligation (CSO) DVA TAC or VWA 1 Hospital in the Home Community mental health Patients subject to an Inpatient Assessment Order, Inpatient Temporary Treatment Order or Inpatient Treatment Order under the Mental Health Act 2014 Patients absent without leave from a designated mental health service under s. 352 of the Mental Health Act 2014 (including where the setting for a treatment order has changed from community to inpatient). To: Specialist clinic and health independence program General Community Service Obligation (CSO) DVA TAC or VWA 1 Hospital in the Home Community mental health Table continues next page Page 5

12 Patient Transport Charging Guidelines for Victoria Effective 1 July 2014 Table 3: Community (continued) Transports from the community Responsible for payment Patient category Public hospital Hospital admitting patient TAC or VWA DVA Patient Ambulance Victoria To/from: Diagnostic or public day procedure service General Community Service Obligation (CSO) DVA TAC or VWA 1 Hospital in the Home Community mental health To: Private healthcare facilities General Community Service Obligation (CSO) DVA TAC or VWA 1 Hospital in the Home Community mental health To: Community General Community Service Obligation (CSO) DVA TAC or VWA 1 Hospital in the Home Community mental health In the event of an evacuation or closure of a residential aged care service, payment is the responsibility of the residential aged care service. Community includes GP clinics, private consulting rooms, the patient s home and/or residential aged care services. A patient may also be transported from a public space. 1 TAC or VWA are responsible for payment for those who are eligible under these schemes. Page 6

13 Table 4: Private in private healthcare facilities Transports from private healthcare facilities Responsible for payment Patient category Sending private healthcare facility TAC or VWA DVA Patient Ambulance Victoria To: Public hospital or public mental health inpatient facility General Community Service Obligation (CSO) DVA TAC or VWA 1 To: Diagnostic or public day procedure service General Community Service Obligation (CSO) DVA 2 3 TAC or VWA 1 To: Private healthcare facilities General Community Service Obligation (CSO) DVA TAC or VWA 1 To: Community General Community Service Obligation (CSO) DVA TAC or VWA 1 Community includes GP clinics, private consulting rooms, the patient s home, and/or residential aged care services. 1 TAC or VWA are responsible for payment for those who are eligible under these schemes. 2 The transferring private healthcare facility is responsible for payment if the patient is admitted. 3 DVA is responsible for payment if the patient is non-admitted. Page 7

14 Patient Transport Charging Guidelines for Victoria Effective 1 July 2014 Glossary Term Admitted patient Adult Retrieval Victoria (ARV) Ambulance Victoria (AV) Community Definition A patient who has undergone a hospital s admission process to receive treatment and/or care. This treatment and/or care can occur in a traditional hospital setting and/or in the person s home (under programs such as Hospital in the Home and Geriatric Evaluation and Management). Adult Retrieval Victoria (ARV) is part of Ambulance Victoria and coordinates the transfer of requiring critical care where services are not available in the originating hospital. Patients may be transferred from a public hospital which does not have critical care facilities, or from a public hospital which has critical care facilities but is unable to accept the patient for other reasons. For sending public hospitals without critical care services, Ambulance Victoria is financially responsible for the patient. These will be separated from the sending hospital and transferred to the private hospital (if they were admitted before transfer). For public hospitals with critical care services, the sending public hospital will be financially responsible for the patient. Ambulance Victoria provides emergency and non-emergency patient transport by road and air. Further detail on Ambulance Victoria is available at <www.ambulance.vic.gov.au>. Community includes GP clinics, private consulting rooms, the patient s home and residential aged care services. A patient may also be transported from a public space. Community mental health patient A person receiving mental health services within the community from a mental health service provider on a voluntary basis. Community Service Obligation (CSO) patient Compulsory mental health patient Designated mental health service Diagnostic or public day procedure service DVA Emergency department (ED) Under the State Concession Scheme, Community Service Obligation (CSO) are eligible for certain concessions. In these guidelines, CSO patient refers to a person holding a type of concession card that in general makes them eligible for free clinically necessary ambulance transport. More information about CSO and the relevant types of concession cards can be found in the frequently asked questions. A person who is receiving compulsory mental health assessment or treatment under the Mental Health Act This includes compulsory, security and forensic. The mental health service that initiated the treatment order which may be a public hospital, public health service, denominational hospital, privately operated hospital or a private hospital within the meaning of s. 3(1) of the Health Services Act 1999 that has been prescribed in the Mental Health Regulations 2014 and the Victorian Institute of Forensic Mental Health. Designated mental health services are listed in the Mental Health Regulations 2014 at <www.legislation.vic.gov.au>. Diagnostic services provide medical imaging such as CT scans, MRI, x-rays etc and may be provided at a public or private facility. Public day procedure services provide treatments where the patient could reasonably expect to be admitted and discharged on the same date. This includes hyperbaric treatment. Department of Veterans Affairs. A dedicated area in a hospital that is organised and administered to provide emergency care (including reception, triage, initial assessment and management) to people who perceive the need for, or are in need of, acute or urgent care. Some publicly funded hospitals have designated EDs, most of which operate 24 hours a day. Page 8

15 Emergency patient General patient Health Independence Program (HIP) Hospital Hospital in the Home (HITH) Inter-hospital transfer Medi-hotel Mental Health Act 2014 A patient that presents to the emergency department of a public hospital or a rural health service. A person receiving treatment and/or care in a hospital. For the purpose of these guidelines, this does not include patient types such as CSO, DVA, TAC or VWA. Note that patient has a legal meaning under the Mental Health Act 2014 and refers to a compulsory, security or forensic patient. The Health Independence Program (HIP) provides hospital substitution and diversion services by supporting people in the community, in ambulatory settings and in people s homes. These services focus on improving and optimising people s function and participation in activities of daily living to allow them to maximise their independence and return to, or remain in, their usual place of residence. HIP is a consolidation of the following programs: post-acute care (PAC); subacute ambulatory care services (SACS); the Hospital Admission Risk Program (HARP); and residential in-reach. A hospital is a health care facility established under Commonwealth, State or Territory legislation as a hospital or a free-standing day procedure unit, and authorised to provide treatment and/or care to. Hospitals may be: public hospitals, denominational hospitals, public health services, and privately operated (public) hospitals as defined in the Health Services Act 1988, as amended private hospitals and day procedure centres registered under the Victorian Health Services Act 1988, as amended. Private hospitals are required to maintain separate registrations for each site. A hospital may be located at one physical site or have several campuses. For the purposes of these definitions, hospital includes satellite units managed and staffed by the hospital and private homes used for service provision under the Hospital in the Home program. Hospital in the Home (HITH) provides hospital care in a person s own home, which can be a private residence or a residential aged care facility. HITH provides acute care that would otherwise need to be delivered within a hospital. Patients who receive HITH are classified as admitted. Transport of an admitted patient from a public or private hospital to another hospital. Medi-hotels provide a non-ward residential service maintained and/or paid for by the hospital to accommodate as a substitute for a traditional hospital ward. Not that Hospital in the Home (HITH) is not classed as a medi-hotel service. The Mental Health Act 2014 of Victoria, available at <www.legislation.vic.gov.au>. Mental health practitioner Mental health practitioner are defined in the Mental Health Act 2014 as any of the following who are employed or engaged by a designated mental health service: Registered psychologists Registered nurses Social workers Registered occupational therapists. Non-admitted patient Private healthcare facilities Private patient Public hospital A patient who has not undergone a hospital s formal admission process. In these guidelines, these are in a public hospital with an emergency department or a patient at a rural health service. Private healthcare facilities include private hospitals and day procedure centres. This excludes bush nursing hospitals. Refer to hospital for more information. A patient in a public or private hospital using their private health insurance. Refer to hospital for more information. Page 9

16 Patient Transport Charging Guidelines for Victoria Effective 1 July 2014 Residential aged care service Rural health service without an emergency department Specialist clinic TAC VWA A service providing Commonwealth-funded residential aged care under the Aged Care Act A public rural health service without an emergency department provides varying levels of emergency care supported by general practitioners (GPs) on an on-call basis in an urgent care setting. These services have capacity to provide initial resuscitation and limited stabilisation to high-acuity prior to early transfer, and definitive care to with non-critical conditions according to patient need and available local resources. Specialist clinics provide planned non-admitted services with access to: medical, nursing, midwifery and allied health professionals for assessment, diagnosis and treatment ongoing specialist management of chronic and complex conditions in collaboration with community providers pre- and post-hospital care maternity care related diagnostic services, such as pathology and imaging. Patients are referred to specialist clinics by GPs, specialists and other communitybased healthcare providers, as well as clinicians in emergency departments, inpatient units and other areas of the hospital. Patients may also self-refer for some clinics, such as some allied health and maternity services. Transport Accident Commission Victorian WorkCover Authority Page 10

17 Frequently asked questions Does Medicare cover ambulance transport costs? No, Medicare does not cover ambulance transport costs. Who are Community Service Obligation (CSO)? Under the State Concession Scheme, Community Service Obligation (CSO) are eligible for certain concessions. In these guidelines, CSO patient refers to a person holding a type of concession card that in general makes them eligible for free clinically necessary ambulance transport. A CSO patient includes: a person holding a current Pensioner Concession Card (including dependent children as listed on the card but excluding spouses) a person holding a current Health Care Card (excluding holders of a Health Care Card for Carer Allowance and Foster Care issued in the name of the child) and their dependents, including spouses as listed on the card (in circumstances where the dependant is the patient) a child holding a current Child Disability Health Care Card (payment type CD) or Foster Care Health Care Card (payment type FO), but not their guardians/families as listed on the Card a child under a Custody to Secretary Order a child under a Guardianship to Secretary Order. Who pays for transport of Community Service Obligation (CSO)? Eligibility for concessions Under the State Concession Scheme, Victorians eligible for concessions receive free clinically necessary ambulance coverage throughout Australia. This coverage will provide free emergency and medically authorised non-emergency ambulance transport to the nearest and most appropriate hospital. A person eligible for free clinically necessary ambulance transport will be one of those noted in the frequently asked question above, Who are community service obligation (CSO)? For an eligible person listed under that question, free transport does not apply where: the individual is being transported from a private healthcare facility the individual initiates a transport from one hospital to another hospital of their own choice, for example to receive care from a preferred physician or at a preferred location this includes both public-to-public and public-to-private transports. Asylum seekers may also be eligible for free transport. For more information, refer to the frequently asked question Who pays for transport of asylum seekers?. Concession benefits do not apply to: a patient who only holds a Commonwealth Seniors Health Card (that is, they do not have one of concession cards listed above) a patient that requests to be repatriated or relocated to or from Victoria for non-clinical reasons (for example for their own or their family s convenience or for social reasons). Repatriation back to Victoria must be authorised as clinically necessary and there must be a demonstrated clinical requirement for ambulance transport where another party is responsible for the account, for example: the Department of Veterans Affairs (DVA) where a person holds a Gold Card or a White Card (subject to the conditions of the card) Page 11

18 Patient Transport Charging Guidelines for Victoria Effective 1 July 2014 the Transport Accident Commission (TAC) (subject to the conditions under the scheme) the Victorian WorkCover Authority (VWA) (subject to the conditions under the scheme) where a patient is being transferred to a private hospital for ongoing care and/or as part of a preexisting arrangement between the transferring hospital and the private hospital and/or the transfer has been organised by Adult Retrieval Victoria (ARV). ARV transfers to private hospitals are predominately related to ICU / Coronary Care beds. Evidence of concession entitlements In order to access entitlements a valid Pensioner Concession Card or Health Care Card number must be provided at the time of transport and be valid at the time of transport or when an invoice is received from Ambulance Victoria. Failure to provide a valid card will result in the account remaining the responsibility of the relevant individual, hospital or other party such as TAC, VWA or DVA as detailed in the guidelines. Who pays for transport of overseas visitors? Inter-hospital transports For all inter-hospital transfers of overseas visitors that are clinically necessary, the transferring hospital is responsible for payment and will be billed by the patient transport provider. All other transports For all clinically necessary transports of overseas visitors that are not an inter-hospital transfer (for example from the community to a public hospital), the overseas patient is responsible for payment and will be billed by the patient transport provider. Who pays for transport of asylum seekers? Asylum seekers in the Asylum Seeker Assistance Scheme (ASAS) and Community Assistance Scheme (CAS) Ambulance transport charges for asylum seekers in ASAS and CAS will be directed to the appropriate service provider by Ambulance Victoria for full payment. Payment of a bill for emergency patient transport of a client in ASAS or CAS is assessed by the service provider on a case-by-case basis. Current providers are: Adult Migrant English Service (AMES) Australian Red Cross Diversitat Geelong Mallee Family Care (Swan Hill) New Hope Foundation Spectrum MRC Springvale Community Aid and Advice Bureau Sunraysia Mallee Ethnic Communities Council (Mildura) Uniting Care Cutting Edge (Shepparton). Those agencies whose clients also include non-asas/cas asylum seekers who have no capacity to pay can request a waiver of emergency ambulance fees for these particular clients only. Asylum seekers in the community with no capacity to pay Asylum seekers living in Victoria who have no capacity to pay have free access to ambulance services for emergency transport only. Cases need to be approved and/or verified by one of the following nominated agencies; Ambulance Victoria then provides a waiver for the emergency ambulance transport for that client. Asylum Seeker Resource Centre Page 12

19 Australian Red Cross Baptcare Sanctuary Brigidine Asylum Seeker Project Hotham Mission Asylum Seeker Project Victorian Foundation for Survivors of Torture (Foundation House) Asylum seekers in community detention and detention centres Charges for asylum seekers in the Community Detention Program or for people in a detention centre will be directed to the International Health and Medical Service (IHMS) funded by the Department of Immigration and Border Protection (DIBP) for full fee reimbursement. Further information can be found at the Diversity in Health section of the Department of Health website <www.health.vic.gov.au/diversity/refugee>. Other resources can be found at the Victorian Refugee Health Network <www.refugeehealthnetwork.org.au/ambulance-transport-for-asylum-seekers-in-victoria> Who pays for transport of veterans? Veterans may be entitled to free transport. An eligible Department of Veterans Affairs (DVA) patient includes: Persons holding a Repatriation Health Card For All Conditions (Gold Card). Some holders of a Repatriation Health Card For Specific Conditions (White Card). Eligibility for free transport is subject to the conditions of the card. Who pays for transport of prisoners or people in police custody? Prisoners Prisoners are not charged for patient transport. Fees for prisoners are charged to the responsible primary healthcare provider at each prison. People in police custody Ambulance Victoria will bill Victoria Police for ambulance attendance or transport to hospital for persons in police custody when: the injury was a consequence of the person s arrest the injury was sustained in police custody. Ambulance Victoria will not bill Victoria Police for ambulance attendance: in relation to a suspect s/prisoner s general health issue such as asthma, heart problems or drug withdrawal in relation to any pre-existing medical condition, including drug withdrawal, or any concerns raised while in custody that require ambulance attendance or transport to hospital if the person is subject to an Inpatient Assessment Order, Inpatient Temporary Treatment Order or Inpatient Treatment Order under the Mental Health Act 2014 and also needs concurrent medical attention. Who pays for transport of people involved in a transport- or workrelated accident? For who are eligible under the Transport Accident Commission (TAC) or the Victorian WorkCover Authority (VWA), transport costs may be covered under these schemes. Page 13

20 Patient Transport Charging Guidelines for Victoria Effective 1 July 2014 Who pays for transport of a person with mental illness? In some circumstances, patient transport fees will be covered by the Transport Accident Commission (TAC), the Victorian WorkCover Authority (VWA), the Department of Veterans Affairs (DVA) or the transferring hospital. A person with mental illness is not required to pay for emergency or non-emergency patient transport if they are: a compulsory patient (that is, a patient subject to an Inpatient Assessment Order, Inpatient Temporary Treatment Order or Inpatient Treatment Order under the Mental Health Act 2014) being transported under s. 351 a patient absent without leave from a designated mental health service under s. 352 of the Mental Health Act 2014 (including where the setting for a treatment order has changed from community to inpatient) being transferred between a major hospital and a residential mental health facility. In general, if a mental health service in a hospital or in the community makes a clear decision as a part of treatment to arrange patient transport, payment is the responsibility of the transferring and/or admitting hospital as outlined in the tables. Community mental health services conducting assessments on hospital premises At times, after a triage assessment (via telephone or in person) a community mental health clinician may arrange to see a community mental health patient at an emergency department (ED) as a safe venue for conducting a mental health assessment. In these situations, the person is transported as a community mental health patient from the community to the ED (see Table 3: Community From community to public hospital Community mental health patient) and payment responsibility is with the hospital that auspices the community mental health clinician. Note that the community mental health clinician should liaise with the hospital ED prior to arranging the appointment to determine whether the mental health assessment can be undertaken at that venue. If the person to be transported is placed on an Assessment Order in the community or subsequently placed on an Inpatient Assessment Order (IAO), Inpatient Temporary Treatment Order (ITTO) or Inpatient Treatment Order (ITO) upon assessment in the ED and requires transport to a designated mental health service, payment responsibility lies with Ambulance Victoria (see Table 3: Community From community to public hospital Patients subject to an IAO, ITTO, ITO of the Mental Health Act 2014). In cases where a community mental health patient has decided to present at a hospital ED or rural health service without prior consultation or arrangement with a mental health clinician, the patient is generally responsible for payment, noting concessions or other coverage from TAC, VWA or DVA may be applicable (see Table 2A and Table 2B). If, during or after the assessment, the patient is treated by the hospital ED and requires subsequent transport for admission to another hospital, this is an inter-hospital transport and payment responsibility is with the sending hospital (even if the patient is under an order for compulsory assessment and/or treatment). Transport under section 351 of the Mental Health Act 2014 Under s. 351 of the Act, police may apprehend a person who appears to have a mental illness and as a result needs to be apprehended to prevent serious and imminent harm to the person or others. Police may request transport of the person for a mental health assessment. In this circumstance, Ambulance Victoria has payment responsibility. Page 14

Ambulance transport payment guidelines

Ambulance transport payment guidelines Ambulance transport payment guidelines August 2015 These guidelines explain who has responsibility for transport fees for ambulance services provided by Ambulance Victoria Ambulance transport payment

More information

Ambulance transport payment guidelines

Ambulance transport payment guidelines Ambulance transport payment guidelines August 2015 These guidelines explain who has responsibility for transport fees for ambulance services provided by Ambulance Victoria Ambulance transport payment

More information

AMBULANCE VICTORIA BUSINESS RULES MEMBERSHIP SCHEME

AMBULANCE VICTORIA BUSINESS RULES MEMBERSHIP SCHEME AMBULANCE VICTORIA MEMBERSHIP SCHEME BUSINESS RULES VERSION 5.5 February 2013 TABLE OF CONTENTS 1.0 Introduction 3 2.0 Membership types, fees, benefits and exclusions 3 2.1 Membership Types 3 2.2 Membership

More information

About public outpatient services

About public outpatient services About public outpatient services Frequently asked questions What are outpatient services? Victoria s public hospitals provide services to patients needing specialist medical, paediatric, obstetric or surgical

More information

OPERATIONAL DIRECTIVE SUPERSEDED

OPERATIONAL DIRECTIVE SUPERSEDED OPERATIONAL DIRECTIVE Enquiries to: Philip Brown OD/IC number: OD 0289/10 Phone number: (08) 9222-2054 Date: 2 July 2010 Supersedes: OD 0212/09 File No: RSD 00135/10 Subject: Reciprocal Health Care Agreements

More information

Overseas Visitors Health Cover. Policy document and members guide

Overseas Visitors Health Cover. Policy document and members guide Overseas Visitors Health Cover Policy document and members guide Policy document and members guide effective 9 December 2014 Contents The one thing that matters the most is knowing your health care won't

More information

OPERATIONAL DIRECTIVE. Reciprocal Health Care Agreements (RHCA) Eligibility to the Highly Specialised Drugs Program. Superseded By

OPERATIONAL DIRECTIVE. Reciprocal Health Care Agreements (RHCA) Eligibility to the Highly Specialised Drugs Program. Superseded By OPERATIONAL DIRECTIVE Enquiries to: Philip Brown OD number: OD 0379/12 Phone number: (08) 9222-2054 Date: 27 June 2012 Supersedes: OD 0322/11 File No: F-AA-01467/04 Subject: Reciprocal Health Care Agreements

More information

Superseded by: OD: 536/14

Superseded by: OD: 536/14 OPERATIONAL DIRECTIVE Enquiries to: Philip Brown OD number: OD 0425/13 Phone number: (08) 9222-2054 Date: 27 March 2013 Supersedes: OD 0379/12 File No: F-AA-01467/06 Subject: Reciprocal Health Care Agreements

More information

OPERATIONAL DIRECTIVE. Enquiries to: Philip Brown (08) 9222-2054 Number: OD 0212/09 Date: 14 August 2009 Supersedes: OP 1986/05 File No: RSD-00135/07

OPERATIONAL DIRECTIVE. Enquiries to: Philip Brown (08) 9222-2054 Number: OD 0212/09 Date: 14 August 2009 Supersedes: OP 1986/05 File No: RSD-00135/07 OPERATIONAL DIRECTIVE Enquiries to: Philip Brown (08) 9222-2054 Number: OD 0212/09 Date: 14 August 2009 Supersedes: OP 1986/05 File No: RSD-00135/07 Subject: Reciprocal Health Care Agreements (RHCA) The

More information

Specialist clinics in Victorian public hospitals. A resource kit for MBS-billed services

Specialist clinics in Victorian public hospitals. A resource kit for MBS-billed services Specialist clinics in Victorian public hospitals A resource kit for MBS-billed services 4 Clinical review of area mental health services 1997-2004 Specialist clinics in Victorian public hospitals A resource

More information

Overseas Visitors Health Cover. Policy document and members guide

Overseas Visitors Health Cover. Policy document and members guide Overseas Visitors Health Cover Policy document and members guide Policy document and members guide effective 7 August 2015 Contents The one thing that matters the most is knowing your health care won't

More information

Associates Private Medical Trust Guide

Associates Private Medical Trust Guide Associates Private Medical Trust Guide Effective from 1 April 2012 Welcome to the Honda Associates Private Medical Trust This guide provides an overview of the benefits available to you under your Private

More information

OPERATIONAL DIRECTIVE

OPERATIONAL DIRECTIVE OPERATIONAL DIRECTIVE Enquiries to: Philip Brown Senior Budget Analyst OD number: OD: 0536/14 Phone number: (08) 9222-2054 Date: 24/06/2014 Supersedes: OD 0425/13 File No: F-AA-01467/10 Subject: RHCA AMENDMENT

More information

NSW mental health services in context Professor Kathy Eagar, Director of Australian Health Services Research Insititute, University of Wollongong

NSW mental health services in context Professor Kathy Eagar, Director of Australian Health Services Research Insititute, University of Wollongong NSW mental health services in context Professor Kathy Eagar, Director of Australian Health Services Research Insititute, University of Wollongong This paper was prepared for the Mental Health Commission

More information

Clinical Training Profile: Nursing. March 2014. HWA Clinical Training Profile: Nursing

Clinical Training Profile: Nursing. March 2014. HWA Clinical Training Profile: Nursing Clinical Training Profile: Nursing March 2014 1 Health Workforce Australia. This work is copyright. It may be reproduced in whole or part for study or training purposes. Subject to an acknowledgement of

More information

Overseas Visitors Health Cover. Policy document and members guide

Overseas Visitors Health Cover. Policy document and members guide Overseas Visitors Health Cover Policy document and members guide Policy document and members guide effective 2 September 2013 Contents The one thing that matters the most is knowing your health care won't

More information

Nurse Practitioner Frequently Asked Questions

Nurse Practitioner Frequently Asked Questions HEALTH SERVICES Nurse Practitioner Frequently Asked Questions The Frequently Asked Questions (FAQs) have been designed to increase awareness and understanding of the Nurse Practitioner role within the

More information

NATIONAL COMPETITION POLICY REVIEW. Of the AMBULANCE SERVICES ACT 1986 GOVERNMENT RESPONSE

NATIONAL COMPETITION POLICY REVIEW. Of the AMBULANCE SERVICES ACT 1986 GOVERNMENT RESPONSE NATIONAL COMPETITION POLICY REVIEW Of the AMBULANCE SERVICES ACT 1986 GOVERNMENT RESPONSE PART 1 INTRODUCTION In 1995, all Australian governments agreed, through the Competition Principles Agreement, to

More information

Summary of new Medicare Benefits Schedule (MBS) item numbers: general practice and allied health. Updated April 2013

Summary of new Medicare Benefits Schedule (MBS) item numbers: general practice and allied health. Updated April 2013 Summary of new Medicare Benefits Schedule (MBS) item numbers: general practice and allied health Updated April 2013 If you would like to receive this publication in an accessible format please phone (03)

More information

TABLE 120 - SCHEDULE OF COVER and POLICY DOCUMENT

TABLE 120 - SCHEDULE OF COVER and POLICY DOCUMENT TABLE 120 - SCHEDULE OF COVER and POLICY DOCUMENT Sections 1,2, 3, 7 and 8 only Contents: Section 1 Section 2 Section 3 Section 7 Section 8 In-Hospital (In-Patient) Expenses for Sickness and Injury, including

More information

Know your rights and responsibilities as a private patient in hospital. Private Patients Hospital Charter

Know your rights and responsibilities as a private patient in hospital. Private Patients Hospital Charter Know your rights and responsibilities as a private patient in hospital Private Patients Hospital Charter Commonwealth of Australia 2004 ISBN 0 642 82235 2 This work is copyright. Apart from any use as

More information

OSHC. Overseas Student Health Cover Fact Sheet. nib343001_0415

OSHC. Overseas Student Health Cover Fact Sheet. nib343001_0415 Need help? Call us on 1800 775 204 Mon to Fri: 8am 8.30pm Sat: 8am 1pm (AEST) Go to nib.com.au/overseas-students nib health funds limited abn 83 000 124 381 Head Office 22 Honeysuckle Drive Newcastle NSW

More information

OSHC. Overseas Student Health Cover Fact Sheet. nib343001_0415

OSHC. Overseas Student Health Cover Fact Sheet. nib343001_0415 Need help? Call us on 1800 775 204 Mon to Fri: 8am 8.30pm Sat: 8am 1pm (AEST) Go to nib.com.au/overseas-students nib health funds limited abn 83 000 124 381 Head Office 22 Honeysuckle Drive Newcastle NSW

More information

australian nursing federation

australian nursing federation australian nursing federation Submission to Health Legislation Amendment (Midwives and Nurse Practitioners) Bill 2009 and two related Bills: Midwife Professional Indemnity (Commonwealth Contribution) Scheme

More information

Reciprocal Health Care Agreements

Reciprocal Health Care Agreements Policy Directive Reciprocal Health Care Agreements Document Number PD2011_059 Publication date 21-Sep-2011 Functional Sub group Corporate Administration - Fees Ministry of Health, NSW 73 Miller Street

More information

Patient Assisted Travel Scheme (PATS)

Patient Assisted Travel Scheme (PATS) Department of Health WA Country Health Service Patient Assisted Travel Scheme (PATS) A Guide for Patients and Carers Working together for a healthier country WA Contents What is PATS... 1 Eligibility...

More information

Plain Language. Guide

Plain Language. Guide Plain Language Guide Mental Health Act 2009 Disclaimer The information contained in this publication is intended to assist in the interpretation of the Mental Health Act 2009 and is not a substitute for

More information

A guide to concession cards

A guide to concession cards A guide to concession cards humanservices.gov.au 2 A guide to concession cards Contents Introduction 4 Department of Human Services concession cards 4 Pensioner Concession Card 4 Health Care Card 6 Commonwealth

More information

Mental Health Act 2009

Mental Health Act 2009 Version: 29.3.2015 South Australia Mental Health Act 2009 An Act to make provision for the treatment, care and rehabilitation of persons with serious mental illness with the goal of bringing about their

More information

Place of Service Codes for Professional Claims Database (updated August 6, 2015)

Place of Service Codes for Professional Claims Database (updated August 6, 2015) Place of Codes for Professional Claims Database (updated August 6, 2015) Listed below are place of service codes and descriptions. These codes should be used on professional claims to specify the entity

More information

Ambulance and Cash Back Cover Only available to residents of NSW & ACT

Ambulance and Cash Back Cover Only available to residents of NSW & ACT Ambulance and Cash Back Cover Only available to residents of NSW & ACT Valid until 2014-15 Reg. No. 5037 Health Insurance Australia 2009-2014 April 2015 Why you need Ambulance and Cash Back Cover The cover

More information

Giving you peace of mind. Ambulance Cover

Giving you peace of mind. Ambulance Cover Giving you peace of mind Ambulance Cover 2 Don t get caught out Medibank Ambulance Cover offers you peace of mind, at an affordable price. You may not be aware that ambulance services can be expensive.

More information

Role Description for Dual Diagnosis Clinical Coordinator

Role Description for Dual Diagnosis Clinical Coordinator Role Description for Dual Diagnosis Clinical Coordinator Business unit: Prison Mental Health Services (PMHS) The Park Centre for Mental Health Division: Position ID: TBA Location: Wacol Classification:

More information

Mental Health Crisis Care: Shropshire Summary Report

Mental Health Crisis Care: Shropshire Summary Report Mental Health Crisis Care: Shropshire Summary Report Date of local area inspection: 26 and 27 January 2015 Date of publication: June 2015 This inspection was carried out under section 48 of the Health

More information

Place of Service Codes for Professional Claims Database (updated November 1, 2012)

Place of Service Codes for Professional Claims Database (updated November 1, 2012) Place of Codes for Professional Claims Database (updated November 1, 2012) Listed below are place of service codes and descriptions. These codes should be used on professional claims to specify the entity

More information

Table 190 - SCHEDULE OF COVER and POLICY DOCUMENT

Table 190 - SCHEDULE OF COVER and POLICY DOCUMENT Table 190 - SCHEDULE OF COVER and POLICY DOCUMENT Sections 1,3, 7 and 8 only Contents: Section 1 Section 3 Section 7 Section 8 In-Hospital (In-Patient) Expenses for Sickness and Injury, including rehabilitation

More information

Guidelines for Determining Benefits. for. Private Health Insurance Purposes. for. Private Mental Health Care

Guidelines for Determining Benefits. for. Private Health Insurance Purposes. for. Private Mental Health Care Address all communications for PMHA to: Providing representation and promotion for the private mental health sector. PMHA Director PO Box 3264 BELCONNEN DC 2617 P: 02 6251 5926 F: 02 6251 9073 E: ptaylor@pmha.com.au

More information

Secretary Approval Cardiac Arrest frequently asked questions

Secretary Approval Cardiac Arrest frequently asked questions Secretary Approval Cardiac Arrest frequently asked questions Secretary Approval Cardiac Arrest - frequently asked questions 1. What is a Secretary approval? Some regulations within the Drugs, Poisons and

More information

The Australian Government. Department of Health and Ageing. Medicare Benefits Schedule Allied Health Services

The Australian Government. Department of Health and Ageing. Medicare Benefits Schedule Allied Health Services The Australian Government Department of Health and Ageing Medicare Benefits Schedule Allied Health Services 1 November 2007 PART 3 PSYCHOLOGICAL THERAPY SERVICES FOR PATIENTS WITH AN ASSESSED MENTAL DISORDER

More information

Bupa By You. Summary

Bupa By You. Summary Bupa By You Summary Find the cover that s right for you There s a lot to take in when purchasing health insurance that s why we ve created this easy to use guide which summarises the cover that s available

More information

NOTES FOR ALLIED HEALTH PROVIDERS

NOTES FOR ALLIED HEALTH PROVIDERS NOTES FOR ALLIED HEALTH PROVIDERS SECTION 2(a) NOTES FOR ALLIED MENTAL HEALTH CARE PROVIDERS Notes for Allied Mental Health Care Providers February 2011 1 Introduction...3 Eligibility to provide allied

More information

NATIONAL HEALTHCARE AGREEMENT 2012

NATIONAL HEALTHCARE AGREEMENT 2012 NATIONAL HEALTHCARE AGREEMENT 2012 Council of Australian Governments An agreement between the Commonwealth of Australia and the States and Territories, being: t t t t t t t t the State of New South Wales;

More information

Overseas Student Health Cover

Overseas Student Health Cover Overseas Student Health Cover Standard Policy document and members guide Standard policy document and members guide effective 6 December 2012 Contents 2 Allianz Global Assistance welcomes you to Australia!

More information

Make sure you have health cover for your family. Allianz Global Assistance OSHC offers three types of policies:

Make sure you have health cover for your family. Allianz Global Assistance OSHC offers three types of policies: Overseas Student Health Cover Pregnancy Fact Sheet This fact sheet aims to help you understand the Australian healthcare system when having a baby. During your pregnancy Make sure you have health cover

More information

The practice of medicine comprises prevention, diagnosis and treatment of disease.

The practice of medicine comprises prevention, diagnosis and treatment of disease. English for Medical Students aktualizované texty o systému zdravotnictví ve Velké Británii MUDr Sylva Dolenská Lesson 16 Hospital Care The practice of medicine comprises prevention, diagnosis and treatment

More information

Make sure you have health cover for your family. Allianz Global Assistance OSHC offers three types of policies:

Make sure you have health cover for your family. Allianz Global Assistance OSHC offers three types of policies: Overseas Student Health Cover Pregnancy Fact Sheet This fact sheet aims to help you understand the Australian healthcare system when having a baby. During your pregnancy Make sure you have health cover

More information

FEES PROCEDURES MANUAL FOR PUBLIC HEALTH ORGANISATIONS AMENDMENT NO. 82(14/05/15)

FEES PROCEDURES MANUAL FOR PUBLIC HEALTH ORGANISATIONS AMENDMENT NO. 82(14/05/15) Legal and Regulatory Services Branch FEES PROCEDURES MANUAL FOR PUBLIC HEALTH ORGANISATIONS AMENDMENT NO. Where a number appears at the bottom of an amended page [e.g. amendment number, date] an alteration

More information

Private practice in the Queensland public health sector guideline

Private practice in the Queensland public health sector guideline Private practice in the Queensland public health sector guideline A guide to assist medical practitioners, practice managers and support staff in interpreting the requirements and arrangements of private

More information

YOUR COMPANY GUIDE TO A HEALTHIER FUTURE

YOUR COMPANY GUIDE TO A HEALTHIER FUTURE FOR MORE INFORMATION Call 1300 775 798 (from within Australia) +61 3 9937 4277 (from outside Australia) Visit bupa.com.au/expats Email: internationalcompanyhealth@bupa.com.au International Private Medical

More information

Guideline Health Service Directive

Guideline Health Service Directive Guideline Health Service Directive Guideline QH-HSDGDL-025-3:2014 Effective Date: 17 January 2014 Review Date: 17 January 2016 Supersedes: qh-hsdptl-025-3:2012 Patient Access and Flow Health Service Directive

More information

International Private Medical Insurance

International Private Medical Insurance A Guide to Private Medical Insurance A Guide to International Private Medical Insurance Protecting your biggest asset your employees 02 Citrus Healthcare Consulting Limited www.citrushealthcare.co.uk Private

More information

QUESTIONS AND ANSWERS HEALTHCARE IDENTIFIERS BILL 2010

QUESTIONS AND ANSWERS HEALTHCARE IDENTIFIERS BILL 2010 About Healthcare Identifiers QUESTIONS AND ANSWERS HEALTHCARE IDENTIFIERS BILL 2010 Q1. What is the Healthcare Identifiers Service? The Healthcare Identifiers (HI) Service will implement and maintain a

More information

Evolution of the nurse practitioner role at a rural health service

Evolution of the nurse practitioner role at a rural health service Evolution of the nurse practitioner role at a rural health service Wendy James, Mandy Morcom Rural Northwest Health, VIC It has been well portrayed that despite rural and remote Australia making up over

More information

rights&responsibilities as a private patient in hospital

rights&responsibilities as a private patient in hospital rights&responsibilities as a private patient in hospital ISBN 1 74186 272 8 Online ISBN: 1 74186 273 6 Publications Approval Number: P3-1969 Print Copyright Commonwealth of Australia 2007 This work is

More information

2014 15 Statement of Priorities

2014 15 Statement of Priorities 2014 15 Statement of Priorities Agreement between Minister for Health and Ambulance Victoria Department of Health Contents Background 3 Policy directions 3 Part A: Strategic overview 6 Mission statement

More information

Administrator National Health Funding Pool Annual Report 2012-13

Administrator National Health Funding Pool Annual Report 2012-13 Administrator National Health Funding Pool Annual Report 2012-13 Design Voodoo Creative Printing Paragon Printers Australasia Paper-based publications Commonwealth of Australia 2013 This work is copyright.

More information

FOREWORD... 4 CHAPTER 2: INTRODUCTION... 5 2.1 Transition care in brief... 5 2.2 Roles and responsibilities within the transition care programme...

FOREWORD... 4 CHAPTER 2: INTRODUCTION... 5 2.1 Transition care in brief... 5 2.2 Roles and responsibilities within the transition care programme... Transition Care Programme Guidelines [June 2015] 1 FOREWORD... 4 CHAPTER 2: INTRODUCTION... 5 2.1 Transition care in brief... 5 2.2 Roles and responsibilities within the transition care programme... 6

More information

rights&responsibilities as a private patient in hospital

rights&responsibilities as a private patient in hospital rights&responsibilities as a private patient in hospital ISBN 1 74186 272 8 Online ISBN: 1 74186 273 6 Publications Approval Number: P3-1969 Print Copyright Commonwealth of Australia 2007 This work is

More information

Standard 5. Patient Identification and Procedure Matching. Safety and Quality Improvement Guide

Standard 5. Patient Identification and Procedure Matching. Safety and Quality Improvement Guide Standard 5 Patient Identification and Procedure Matching Safety and Quality Improvement Guide 5 5 5October 5 2012 ISBN: Print: 978-1-921983-35-1 Electronic: 978-1-921983-36-8 Suggested citation: Australian

More information

Client Information Sheet

Client Information Sheet 1 Client Information Sheet Dr Mike Barry Clinical Psychologist 4/21 Colbee Court PHILLIP ACT 2606 Tel: 0402 676 369 Postal: PO Box 222, KIPPAX ACT 2615 About I am a private clinical psychologist providing

More information

3152 Registered Nurses

3152 Registered Nurses 3152 Registered Nurses This unit group includes registered nurses, nurse practitioners, registered psychiatric nurses and graduates of a nursing program who are awaiting registration (graduate nurses).

More information

A guide to Centrelink concession cards

A guide to Centrelink concession cards A guide to Centrelink concession cards 2 A guide to Centrelink concession cards Contents Introduction 4 What concession cards are available? 5 Who will appear on your card? 12 What information will appear

More information

Membership guide. Overseas Student Health Cover

Membership guide. Overseas Student Health Cover Membership guide Overseas Student Health Cover Effective 1 April 2014 This guide applies to Medibank Overseas Student Health cover # You should read this guide in conjunction with the Cover summary that

More information

If you have any questions, please get in touch with us. You can call us between 8am and 6pm GMT, Monday to Friday on:

If you have any questions, please get in touch with us. You can call us between 8am and 6pm GMT, Monday to Friday on: Oil and Gas Plan From 1 November 2009 Get in touch To join Bupa International s Oil and Gas plan all you need is three or more employees who work overseas on oil rigs in the oil and gas industry. For further

More information

ABSOLUTE HEALTH HEALTH INSURANCE POLICY TABLE OF CONTENTS. 1 What are your policy benefits 2. 2 Your premiums 2. 3 How to make a claim 2

ABSOLUTE HEALTH HEALTH INSURANCE POLICY TABLE OF CONTENTS. 1 What are your policy benefits 2. 2 Your premiums 2. 3 How to make a claim 2 HEALTH INSURANCE POLICY ABSOLUTE HEALTH TABLE OF CONTENTS 1 What are your policy benefits 2 2 Your premiums 2 > > Premium > > Method of paying premiums > > What happens if you do not pay the premium on

More information

Proposed Mental Health (Wales) Measure [AS INTRODUCED]

Proposed Mental Health (Wales) Measure [AS INTRODUCED] Proposed Mental Health (Wales) Measure 1 ACCOMPANYING DOCUMENTS Explanatory Notes and an Explanatory Memorandum are printed separately. Proposed Mental Health (Wales) Measure [AS INTRODUCED] CONTENTS PART

More information

Australia. Old Age, Disability, and Survivors. Australia. Exchange rate: US$1.00 equals 1.32 Australian dollars (A$). Qualifying Conditions

Australia. Old Age, Disability, and Survivors. Australia. Exchange rate: US$1.00 equals 1.32 Australian dollars (A$). Qualifying Conditions Australia Exchange rate: US$1.00 equals 1.32 Australian dollars (A$). Old Age, Disability, and Survivors First laws: 1908 (old-age and disability) and 1942 (widows). Current laws: 1991 (social security),

More information

Make sure you have health cover for your family. Allianz Global Assistance OVHC offers three types of policies:

Make sure you have health cover for your family. Allianz Global Assistance OVHC offers three types of policies: Overseas Visitors Health Cover Pregnancy Fact Sheet This fact sheet aims to help you understand the Australian healthcare system when having a baby. During your pregnancy Make sure you have health cover

More information

Mental Health Act 1996

Mental Health Act 1996 Western Australia Mental Health Act 1996 STATUS OF THIS DOCUMENT This is not an official version. The notes at the end of this document show the amendments that are included. It is printed from an electronic

More information

International Company Plan. Taking good care of. your people. wherever they are

International Company Plan. Taking good care of. your people. wherever they are International Company Plan Taking good care of your people wherever they are Bupa international medical insurance is underwritten in Australia by Mutual Community General Insurance Pty Ltd (ABN 59 007

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION POSITION TITLE Health Independence Program Speech Pathologist Speech Pathologist Grade 2 REPORTS TO: Manager Health Independence Programs & Health and Rehabilitation Centre Professionally

More information

Overseas Student Health Cover

Overseas Student Health Cover Overseas Student Health Cover Essentials Policy document and members guide Overseas Student Health Cover Essentials Amendment to the policy document and members guide Effective date: 31 January 2015 About

More information

International Private Medical Insurance

International Private Medical Insurance A Guide to Private Medical Insurance A Guide to International Private Medical Insurance Protecting you and your family 02 A Guide to Private Medical Insurance Private medical insurance provides immediate

More information

Overseas Visitors Cover

Overseas Visitors Cover straightforward health insurance Overseas Visitors Cover Australia welcomes you 2 3 Who are GMF Health? GMF Health is a not-for-profit Australian private health insurer, that s been providing affordable

More information

Hospital and Medical Services Insurance on Prince Edward Island. Benefits Eligibility Out of Province Coverage

Hospital and Medical Services Insurance on Prince Edward Island. Benefits Eligibility Out of Province Coverage Hospital and Medical Services Insurance on Prince Edward Island Benefits Eligibility Out of Province Coverage Table of Contents Introduction...1 What are the PEI Hospital & Medical Services Plans?...1

More information

Hospital Guide. Teachers Federation Health Ltd. ABN 86 097 030 414 trading as Teachers Health Fund. A Registered Private Health Insurer.

Hospital Guide. Teachers Federation Health Ltd. ABN 86 097 030 414 trading as Teachers Health Fund. A Registered Private Health Insurer. Hospital Guide Teachers Federation Health Ltd. ABN 86 097 030 414 trading as Teachers Health Fund. A Registered Private Health Insurer. Contents Page 3 Things you should know before you go to hospital

More information

Place of Service Codes

Place of Service Codes Place of Service Codes Code(s) Place of Service Name Place of Service Description 01 Pharmacy** A facility or location where drugs and other medically related items and services are sold, dispensed, or

More information

The new Cardiac Nurse Practitioner candidate position at Austin Health

The new Cardiac Nurse Practitioner candidate position at Austin Health The new Cardiac Nurse Practitioner candidate position at Austin Health The new Cardiac Nurse Practitioner (NP) candidate position offered by Austin Health is also the first Cardiac NP candidate position

More information

UK Consultant Recognition Terms & Conditions

UK Consultant Recognition Terms & Conditions UK Consultant Recognition Terms & Conditions Allianz Worldwide Care Introduction This document outlines the terms & conditions of being an Allianz Worldwide Care recognised consultant. These terms & conditions

More information

Who Pays? Determining responsibility for payments to providers August 2013

Who Pays? Determining responsibility for payments to providers August 2013 Who Pays? Determining responsibility for payments to providers August 2013 Page 1 of 43 NHS England INFORMATION READER BOX Directorate Medical Operations Patients and Information Nursing Policy Commissioning

More information

Payment of unclaimed superannuation money

Payment of unclaimed superannuation money Instructions and form for super fund members Payment of unclaimed superannuation money How to complete your Application for payment of unclaimed superannuation money individual. For information about unclaimed

More information

POSITION DESCRIPTION Nurse Practitioner (AGED CARE)

POSITION DESCRIPTION Nurse Practitioner (AGED CARE) POSITION DESCRIPTION Nurse Practitioner (AGED CARE) THE ORGANISATION Rural Northwest Health is a public health service funded by State and Commonwealth Government and supported by the local community.

More information

A guide to concession cards

A guide to concession cards A guide to concession cards 2 A guide to concession cards Contents Introduction 5 What concession cards are available? 6 Commonwealth Seniors Health Card 11 If your card is lost or stolen 13 Who will appear

More information

W.R. Berkley Insurance (Europe), Limited

W.R. Berkley Insurance (Europe), Limited W.R. Berkley Insurance (Europe), Limited GENERAL MEDICAL MALPRACTICE INSURANCE PROPOSAL FORM 1. Disclosure IMPORTANT NOTICE TO THE PROPOSER TO COMPLETION OF THIS PROPOSAL FORM Any material fact must be

More information

This document is a summary of the Bupa Australia Pty Ltd Fund Rules. You can access the full version of the Fund Rules (which includes product

This document is a summary of the Bupa Australia Pty Ltd Fund Rules. You can access the full version of the Fund Rules (which includes product This document is a summary of the Bupa Australia Pty Ltd Fund Rules. You can access the full version of the Fund Rules (which includes product information) here. You can also access information about your

More information

Let us get a DOCTOR TO YOU

Let us get a DOCTOR TO YOU 100% bulk billed, after-hours, doctor visits in the comfort of your own home Doctor To You provides 100% bulk billed, after hours, doctor visits to homes, in residential aged care facilities, in nursing

More information

STATEMENT ON THE DELINEATION OF EMERGENCY DEPARTMENTS

STATEMENT ON THE DELINEATION OF EMERGENCY DEPARTMENTS STATEMENT Document No: S12 Approved: Jul-97 Last Revised: Nov-12 Version No: 05 STATEMENT ON THE DELINEATION OF EMERGENCY DEPARTMENTS 1. PURPOSE This document defines the minimum requirement for a health

More information

Guide to Optimising Own Source Revenue

Guide to Optimising Own Source Revenue Guide to Optimising Own Source Revenue Document Number # QH-GDL-004:2012 Custodian/Review Officer: Director, Own Source Revenue Unit Version no: 1 Applicable To: Provides guidance to Health Service Districts

More information

Can the TAC help you?

Can the TAC help you? Can the TAC help you? The Transport Accident Commission (TAC) pays for the reasonable cost of treatment and support services for people injured in transport accidents. You may be eligible to have medical

More information

Your worldwide partner in health

Your worldwide partner in health Your worldwide partner in health M o b i l e h e a lt h c a r e p l a n Aetna Global Benefits 46.02.343.1-LA (2/11) Global health insurance that travels with Plan Highlights Worldwide coverage US$2,000,000

More information

University Health Insurance Plan (UHIP ) your basic health care solution

University Health Insurance Plan (UHIP ) your basic health care solution University Health Insurance Plan (UHIP ) your basic health care solution For all eligible international residents studying or working at participating universities in Ontario, Canada. Group Policy Number

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION POSITION TITLE Occupational Therapist, Grade 2 REPORTS TO AWARD/AGREEMENT/CONTRACT POSITION TYPE e.g. Registered Nurse Div 1, Occupational Therapist Gr1, etc. HOURS PER WEEK 40 Inpatient

More information

Detention under the Mental Health Act

Detention under the Mental Health Act Detention under the Mental Health Act This factsheet gives information about detention under the Mental Health Act. This is also known as being sectioned. It explains what the Mental Health Act is, why

More information

Overseas Student Health Cover

Overseas Student Health Cover Overseas Student Health Cover Essentials Policy document and members guide Essentials policy document and members guide effective 6 December 2012 Contents 2 Allianz Global Assistance welcomes you to Australia!

More information

The Australian Health Care System: An Outline - September 2000

The Australian Health Care System: An Outline - September 2000 The Australian Health Care System: An Outline - September 2000 Financing and Analysis Branch Commonwealth Department of Health and Aged Care CONTENTS Introduction Australia in general System of government

More information

Mental Health Nurse Incentive Program

Mental Health Nurse Incentive Program An Australian Government Initiative Mental Health Nurse Incentive Program A program to enable psychiatrists general practitioners to engage mental health nurses Program Guidelines 1 Introduction The Mental

More information

Medicaid 101. The basics of publicly funded healthcare.

Medicaid 101. The basics of publicly funded healthcare. Medicaid 101 The basics of publicly funded healthcare. Medicare Vs Medicaid Medicare: Over 65, or Disabled Federally Managed program Medicaid Resource & Need Based State Federal Partnership Social Security

More information

Improving Emergency Care in England

Improving Emergency Care in England Improving Emergency Care in England REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1075 Session 2003-2004: 13 October 2004 LONDON: The Stationery Office 11.25 Ordered by the House of Commons to be printed

More information