Annual Shared Services and BPO Conference 2013 Shared services from feasibility through to implementation. Tibor Nagy & Jeppe Larsen

Size: px
Start display at page:

Download "Annual Shared Services and BPO Conference 2013 Shared services from feasibility through to implementation. Tibor Nagy & Jeppe Larsen"

Transcription

1 Annual Shared Services and BPO Conference 2013 Shared services from feasibility through to implementation Tibor Nagy & Jeppe Larsen

2 Key considerations Will the corporate vision and goals be reached by implementing a shared services strategy? What functional activities can be transferred to a SSC? What would be the impacts on the current structure? Captive vs. Outsourcing? Standardisation first and then shared services? What is a realistic timetable to have the program implemented? What will be the implementation costs and ROI?

3 Themes to be considered Deloitte utilises a proven five-phase methodology with all critical work streams necessary to plan, design and implement shared services organisations and optimise the performance of existing SSC operations. Shared Services Detailed Design Implementation Assess Transition Optimise BPO Prepare Evaluate Confirm Contract Value Project management Change management Vendor management Tax Real Estate Management Organisation People Processes Information Technology Security and controls How will we create vision and strategy for the organisation? How will we manage the effort? How will we make change happen? How will we effectively engage and manage 3rd party vendors? How will we optimise the tax structure? Where will we locate the facilities and how do we optimise our portfolio? How must the structure of the organisation change? How do we minimise the negative impact on colleagues? How must processes change? What applications and IT infrastructure changes must be made? How will we ensure policy and procedures are followed?

4 Will the corporate vision and goals be reached by implementing a shared services strategy?

5 What functions/activities can be transferred to a SSC? High-volume High-value Financial Procurement HR Sales Other admin. Accounts payable Accounts receivable Travel and expense Fixed assets General ledger Financial controlling Reporting Cost accounting Treasury Tax Internal audit Budgeting Transactional procurement Order tracking E-catalogue Compliance management Contract management Material specification Inventory management Category management Payroll Benefits Employee records Pension admin. HR Master data Training design and delivery Recruiting Relocation Customer service Call centre Order management Complaint management Nielsen analytics Sales force efficiency Competitor monitoring Social media analytics Claims admin. Document services Legal Corporate affairs Security Facilities Information systems Telecommunication s PC/desktop support Help desks Data centre Application development Infrastructure development and maintenance

6 Functional Shared Services vs Global Business Services (GBS)? Most common situation Global business services Business 1 Business n Business 1 Business n Region 1 Region n Region 1 Region n Region 1 Region n Region 1 Region n Global Business Services HR SSC F&A OS F&A O/S F&A SSC HR OS F&A O/S HR OS F&A OS Outsourcing relationships Shared Services Centres

7 What would be the impacts on the current structure? Degree of functional integration Little sharing Sharing of tools and processes Sharing of locations Full integration Governance Governance by/in function Single over-arching governance with one GBS lead, often C-level Leadership Functional leaders per location Global leadership across functions Process ownership Informal process networks End-to-end global process owners Continuous improvement CI specific to function/bu Enterprise-wide CI with common budget and tools Service management Different models per function/bu Consistent service management framework Customer interaction Myriad of customer interaction tools Universal customer interface supported by standard toolset People development Specific to centre and/or function GBS competency model and training curriculum Culture Different culture at each centre Strong GBS culture and brand Systems and master data Multiple systems and decentralised master data One integrated platform, centralised master data management Location Many sites not integrated Integrated global footprint best placed for labour, cost and expertise Sourcing In-house and outsourcing, not aligned Managed Services blending captive and outsourcing solutions

8 The culture aspect and why it is difficult to get right? Company Shared culture Location SSC

9 Outsourcing vs Shared Services Pro Supplier maturity Access to best practice Focus on core competence Economies of scale Competition for talent Con Flexibility Management of risk Breadth of services Managing attrition Competitive advantage

10 Captive vs Outsourcing The reality: More and more organisations are adopting hybrid models using both options Model Description Rationale Example Segmentation Usage of both in-house as well as outsourced models each in a clearly defined area Desire to hold complex or high-end or sensitive activities in-house Sometimes, inability to get business buyin to outsource Axa Prudential BP Commonly, IT is outsourced Competition Usage of both in-house as well as outsourced models in overlapping areas Create competitive tension to improve performance Reducing risk Cater to variable demand American Express Dell Management In-house entity manages relationship with outsourcers Leverage local knowledge and local presence to best manage outsourcers Ameriprise Financial

11 Standardisation first and then shared services? Goal Now

12 What is a realistic timetable to have the program implemented? Step 1 (6-8 weeks) Opportunity assessment Vision and business drivers Design principles Functional scope Degree of GBS integration Sourcing strategy High level benefit case * Per unit/cluster Step 2 (10-12 weeks) Strategy (feasibility) Determine baseline Agree local/central process split Governance and leadership model Location determination Organisational structure Prepare high level road map Business case Step 3 (2-3 month) Design Organisational design Governance framework Process definition and documentation Design enabling technologies Site selection and fit out Change & communication Implementation planning Step 4 (2-3 month) Build Implementation Detailed process and activity design Process documentation Training programme and material Implement people plans Enabling technology implementation Testing and cut-over planning Step 5 (2-3 month)* Transition Solutions go-live Knowledge transfer Manage transition and relationships Post go-live stabilisation Step 6 Optimisation Re-engineering opportunities Continuous improvement

13 What will be the implementation costs and ROI? One time and annual costs Annual savings Experience tells us: Labour arbitrage is the key driver Do not include more then 5% efficiency YoY when implemented Multiple functions adds complexity but drives additional benefit Experience tells us: Payback time of years Single biggest cost is the organisational transformation

14 Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ( DTTL ), a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure of DTTL and its member firms. Deloitte LLP is the United Kingdom member firm of DTTL. This publication has been written in general terms and therefore cannot be relied on to cover specific situations; application of the principles set out will depend upon the particular circumstances involved and we recommend that you obtain professional advice before acting or refraining from acting on any of the contents of this publication. Deloitte LLP would be pleased to advise readers on how to apply the principles set out in this publication to their specific circumstances. Deloitte LLP accepts no duty of care or liability for any loss occasioned to any person acting or refraining from action as a result of any material in this publication Deloitte LLP. All rights reserved. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC and its registered office at 2 New Street Square, London EC4A 3BZ, United Kingdom. Tel: +44 (0) Fax: +44 (0) Annual Shared Services & BPO Conference Deloitte LLP. All rights reserved

Global Mobility for Professional Practices Managing a mobile workforce

Global Mobility for Professional Practices Managing a mobile workforce Global Mobility for Professional Practices Managing a mobile workforce Overview Global Mobility has become a prominent theme as Professional Practice Firms have expanded internationally. Their global strategies,

More information

Deloitte Shared Services, GBS & BPO Conference Shared Services Design Through to Implementation

Deloitte Shared Services, GBS & BPO Conference Shared Services Design Through to Implementation Deloitte Shared Services, GBS & BPO Conference Shared Services Design Through to Implementation Jo Hart & Charlotte Allen, Deloitte 22 23 September 2015 Berlin, Germany Agenda Shared Services Approach

More information

Deloitte Shared Services, GBS & BPO Conference SMAC / Enabling Technologies and Shared Services in the Public Sector

Deloitte Shared Services, GBS & BPO Conference SMAC / Enabling Technologies and Shared Services in the Public Sector Deloitte Shared Services, GBS & BPO Conference SMAC / Enabling Technologies and Shared Services in the Public Sector Carolyn Williamson, Hampshire County Council; David Harker, Deloitte 22 23 September

More information

Mobility cost optimisation Managing the whole mobility investment

Mobility cost optimisation Managing the whole mobility investment Mobility cost optimisation Managing the whole mobility investment Extract of article published in International HR Adviser Magazine June 2014 We don t have budget for this! is a common cry from business

More information

Financial Planning & Analysis The Next Frontier of Business Process Outsourcing?

Financial Planning & Analysis The Next Frontier of Business Process Outsourcing? Financial Planning & Analysis The Next Frontier of Business Process Outsourcing? Financial Planning & Analysis (FP&A) outsourcing is increasingly being used by leading global firms to provide a competitive

More information

Developmental assignments Enablers not solutions

Developmental assignments Enablers not solutions Developmental assignments Enablers not solutions In this article we will look at the roots of this phenomenon, and outline some strategic principles followed by organisations which successfully optimise

More information

Annual Shared Services and BPO Conference 2013 Design and building a multi-function global business services organisation

Annual Shared Services and BPO Conference 2013 Design and building a multi-function global business services organisation Annual Shared Services and BPO Conference 2013 Design and building a multi-function global business services organisation Michael Donnellan, Sandy Price, Nick Pragnell, Aaron Albury & Mark Craddock Designing

More information

Annual Shared Services and BPO Conference 2013 The art of the possible for shared services how to streamline your local finance organisation

Annual Shared Services and BPO Conference 2013 The art of the possible for shared services how to streamline your local finance organisation Annual Shared Services and BPO Conference 2013 The art of the possible for shared services how to streamline your local finance organisation Denes Lang & Vazul Toth DIAGEO AND GLOBAL SHARED SERVICES The

More information

Annual Shared Services and BPO Conference 2013 Continuous improvement end to end - who dares wins. Geoff Gibbons & Mathew Shreeve

Annual Shared Services and BPO Conference 2013 Continuous improvement end to end - who dares wins. Geoff Gibbons & Mathew Shreeve Annual Shared Services and BPO Conference 2013 Continuous improvement end to end - who dares wins Geoff Gibbons & Mathew Shreeve Agenda Who Dares Wins Introduction What tools should you have in your shared

More information

Current issues and trends in the Aerospace supply chain

Current issues and trends in the Aerospace supply chain Current issues and trends in the Aerospace supply chain Iain Subtitle Kirwan runs here 1 line max Director Supply Chain Consulting Global A&D insights and trends Overall global A&D industry expected to

More information

Global Business Services Better together

Global Business Services Better together Global Business Services Better together Contents What is Global Business Services and why should you care? 1 What is driving the Global Business Services trend? 2 Getting granular: The ins and outs of

More information

Extract of article published in International HR Adviser magazine 2013. The role of HR in global mobility

Extract of article published in International HR Adviser magazine 2013. The role of HR in global mobility Extract of article published in International HR Adviser magazine 2013 The role of HR in global mobility Increasingly the regional HR director for Asia Pacific for many large multinationals will be based

More information

The robots are coming. A Deloitte Insight report

The robots are coming. A Deloitte Insight report The robots are coming A Deloitte Insight report Definitions For the purpose of this report robotic process automation is defined as the software (commonly known as a robot ) used to capture and interpret

More information

Transforming customer management in the water sector How to become a leader in customer service

Transforming customer management in the water sector How to become a leader in customer service Transforming customer management in the water sector How to become a leader in customer service management strategies have always been important to water companies, with a focus on resolving issues first

More information

Enhanced Portfolio Management in uncertain times

Enhanced Portfolio Management in uncertain times Enhanced Portfolio Management in uncertain times How businesses can generate and protect value through enhanced, risk return techniques improving portfolio and capital allocation decisions Contents Executive

More information

Keeping sight of your business Hot topics facing Financial Services organisations in IT Internal Audit

Keeping sight of your business Hot topics facing Financial Services organisations in IT Internal Audit Keeping sight of your business Hot topics facing Financial Services organisations in IT Internal Audit 2014 Welcome to our third annual review of the IT hot topics facing Internal Audit functions within

More information

Deloitte Shared Services, GBS & BPO Conference

Deloitte Shared Services, GBS & BPO Conference Deloitte Shared Services, GBS & BPO Conference Building a shared service organisation in the public sector: how to attract and on-board new customers Dr Jaime Quesado Entidade de Serviҫos Partilhados da

More information

Robotic Process Automation Overview and RPA Case Study. November 2015

Robotic Process Automation Overview and RPA Case Study. November 2015 Robotic Process Automation Overview and RPA Case Study November 2015 Big data?! Effective data management?! 2 What is Robotic Process Automation (RPA)? Software! Robots are Robots are not Computer coded

More information

Indirect Tax Conference VAT and Pensions. Alistair Jones & Andrew Dalah Financial Services VAT 14 November 2014

Indirect Tax Conference VAT and Pensions. Alistair Jones & Andrew Dalah Financial Services VAT 14 November 2014 Indirect Tax Conference VAT and Pensions Alistair Jones & Andrew Dalah Financial Services VAT 14 November 2014 Agenda 1. Introduction 2. Liability Wheels ATP Pension Service United Biscuits 3. Employer/Scheme

More information

Integrated Business Services (IBS) Next generation of high performance Shared Services. Deloitte Consulting GmbH February 2016

Integrated Business Services (IBS) Next generation of high performance Shared Services. Deloitte Consulting GmbH February 2016 Integrated Business (IBS) Next generation of high performance Shared Deloitte Consulting GmbH February 2016 Go ?? Business leaders are recognizing the benefits of leveraging Shared and outsourcing consistently

More information

A guide to investing. Appendix 12 Checklist of items to consider when planning a project

A guide to investing. Appendix 12 Checklist of items to consider when planning a project A guide to investing in Wales Appendix 12 Checklist of items to consider when planning a project August 2013 Appendix 12 Checklist of items to consider when planning a project Early in the evolution of

More information

Treasury Advisory Services Stability through effective financial risk and liquidity management. Audit. Tax. Consulting. Financial Advisory.

Treasury Advisory Services Stability through effective financial risk and liquidity management. Audit. Tax. Consulting. Financial Advisory. Treasury Advisory Services Stability through effective financial risk and liquidity management Audit. Tax. Consulting. Financial Advisory. Treasury Health Check Identify gaps and benchmark to make informed

More information

Advertising effectiveness

Advertising effectiveness Advertising effectiveness Budget Battles Proving our Worth Thursday, 25 June 2015 Agenda Advertising effectiveness over the business cycle Measuring digital and traditional media effectiveness 2 2014 Deloitte

More information

Finance Transformed. Changing the focus Finance Business Partnering

Finance Transformed. Changing the focus Finance Business Partnering Finance Transformed Changing the focus Finance Business Partnering Contents Out of the shadows of the back office 1 Striking the right balance in finance 2 Finance finds multiple barriers to becoming a

More information

Disrupt and Deliver An innovation strategy

Disrupt and Deliver An innovation strategy Disrupt and Deliver An innovation strategy Vimi Grewal-Carr Katy Bentley 24 February 2016 Team resumes Vimi Grewal-Carr Katy Bentley Vimi Grewal-Carr Innovation Lead Partner London, UK Vimi is Managing

More information

Addressing Cyber Risk Building robust cyber governance

Addressing Cyber Risk Building robust cyber governance Addressing Cyber Risk Building robust cyber governance Mike Maddison Partner Head of Cyber Risk Services The future of security The business environment is changing The IT environment is changing The cyber

More information

Managing Complex Transformations Achieving excellence

Managing Complex Transformations Achieving excellence Managing Complex Transformations Achieving excellence A summary of our transformation management and programme leadership capability in the mining industry February 2009 Contents Introduction 1 Our approach

More information

ISO27032 Guidelines for Cyber Security

ISO27032 Guidelines for Cyber Security ISO27032 Guidelines for Cyber Security Deloitte Point of View on analysing and implementing the guidelines Deloitte LLP Enterprise Risk Services Security & Resilience Contents Foreword 1 Cyber governance

More information

Tax Incentives in the Gaming Industry

Tax Incentives in the Gaming Industry Tax Incentives in the Gaming Industry Garry Tetley 6 September 2012 Overview of UK Tax Regime for Dynamic Creative Companies Favourable and improving R&D credits, Patent Box, Creative Industries Relief

More information

Business Wargames. No it is not paintball and we do not kidnap people.. Dr. Sara Ulrich, September 3 rd, Deloitte LLP.

Business Wargames. No it is not paintball and we do not kidnap people.. Dr. Sara Ulrich, September 3 rd, Deloitte LLP. Business Wargames No it is not paintball and we do not kidnap people.. Dr. Sara Ulrich, September 3 rd, 2014 2014 Deloitte LLP. Increasing interest from the business & analyst community Books Media Analysts

More information

IT Outsourcing. Third Time Lucky? Winter 2014/15 INSIGHTS

IT Outsourcing. Third Time Lucky? Winter 2014/15 INSIGHTS INSIGHTS IT Outsourcing Third Time Lucky? Coeus Consulting looks at whether the emerging third generation sourcing models are the end of the journey or is a fourth generation on the way? Winter 2014/15

More information

UK Indirect Tax Conference 2015 Automating Indirect Tax Compliance. Jilly McCullagh 11 November 2015

UK Indirect Tax Conference 2015 Automating Indirect Tax Compliance. Jilly McCullagh 11 November 2015 UK Indirect Tax Conference 2015 Automating Indirect Tax Compliance Jilly McCullagh 11 November 2015 What we will cover today Setting the scene Step 1 Understanding the problem Step 2 - Outline current

More information

Your guide Directors remuneration in FTSE 250 companies. The Deloitte Academy: promoting excellence in the boardroom October 2015

Your guide Directors remuneration in FTSE 250 companies. The Deloitte Academy: promoting excellence in the boardroom October 2015 Your guide Directors remuneration in FTSE 250 companies The Deloitte Academy: promoting excellence in the boardroom October 2015 Overview from Mitul Shah 2015 is the second year in which UK companies have

More information

January 2015. Senior Insurance Managers Regime Strengthening accountability in insurance

January 2015. Senior Insurance Managers Regime Strengthening accountability in insurance January 2015 Senior Insurance Managers Regime Strengthening accountability in insurance Contents Introduction 1 Key points 2 Implementing Solvency II 3 Implications for Non Executive Directors 4 Practical

More information

Outsourcing Advisory Services from Deloitte Tough Love

Outsourcing Advisory Services from Deloitte Tough Love Outsourcing Advisory Services from Deloitte Tough Love Contents 1. Outsourcing and Outsourcing Advisory Services 1 2. The basic types of outsourcing: BPO and ITO 4 3. Outsourcing: Realising the benefits,

More information

Do what matters to you. School leaver opportunities

Do what matters to you. School leaver opportunities Do what matters to you School leaver opportunities Whatever it is, you ll find it here Keep learning and get some more qualifications under your belt? Or start earning and develop your experience in the

More information

A guide to investing. Appendix 10 Choice of business entity

A guide to investing. Appendix 10 Choice of business entity A guide to investing in Wales Appendix 10 Choice of business entity August 2013 Appendix 10 Choice of business entity 1. Principal forms of doing business Business organisations in the UK usually take

More information

MiFID II/MiFIR. Implications for Fund Managers. May 2014. 2014 Deloitte LLP. All rights reserved.

MiFID II/MiFIR. Implications for Fund Managers. May 2014. 2014 Deloitte LLP. All rights reserved. /MiFIR Implications for Fund Managers May 2014 Webinar participants Manmeet Rana Senior Manager Audit Deloitte UK mrana@deloitte.co.uk +44 20 7303 8624 Manmeet Rana is a Senior Manager within Deloitte

More information

Assetbox The future of asset management out of a box

Assetbox The future of asset management out of a box Assetbox The future of asset management out of a box Audit. Tax. Consulting. Corporate Finance. Assetbox? Driven by reality, inspired by a vision The asset management market is facing continuous change:

More information

Charity Audit Committee performance evaluation Self assessment checklist. October 2014

Charity Audit Committee performance evaluation Self assessment checklist. October 2014 Charity Audit Committee performance evaluation Self assessment checklist October 2014 With increasing responsibilities and complexities, being a member of the Audit Committee has never been more challenging

More information

Finance Business Partnering Less than the sum of the parts. Organisational perception of Finance, percentage of respondents agreeing with statements

Finance Business Partnering Less than the sum of the parts. Organisational perception of Finance, percentage of respondents agreeing with statements Finance Business Partnering Less than the sum of the parts Key points Deloitte s research into Finance Business Partnering has analysed the responses of 75 senior Finance executives from UK headquartered

More information

Automating the VAT Reconciliation Process. 7 May 2015

Automating the VAT Reconciliation Process. 7 May 2015 Automating the VAT Reconciliation Process 7 May 2015 What we will cover today Setting the scene Step 1 Understanding the problem Step 2 - Identifying the fixes required Step 3 Implementing the change 2

More information

The Internal Audit fraud challenge Prevention, protection, detection

The Internal Audit fraud challenge Prevention, protection, detection The Internal Audit fraud challenge Prevention, protection, detection Contents Introduction to survey 1 Key findings 2 What are the views of senior management? 3 Adequately resourced? 6 Current trends and

More information

IFRS industry insights

IFRS industry insights IFRS Global Office Issue 2, June 2011 IFRS industry insights Joint arrangements in the energy and resources industry The most significant change will likely be the removal of the option to proportionately

More information

Digital Influence in UK Retail

Digital Influence in UK Retail Digital Influence Digital Influence in UK Retail The true value of digital in-store Digital technology is influencing 33% of in-store retail sales in the UK, equivalent to almost 100 billion in 2014. Digital

More information

IFRS industry insights

IFRS industry insights IFRS Global Office April 2012 IFRS industry insights IASB issues revised exposure draft on revenue recognition insights for the insurance industry The revised ED is the next step in developing an entirely

More information

UK Indirect Tax Conference 2015 How does the EU do VAT? Aili Nurk 11 November 2015

UK Indirect Tax Conference 2015 How does the EU do VAT? Aili Nurk 11 November 2015 UK Indirect Tax Conference 2015 How does the EU do VAT? Aili Nurk 11 November 2015 Contents EU Policy lifecycle of a tax change Influencing making it work in practice EU VAT agenda open dossiers Q&A 2

More information

Finance Effectiveness Efficiency

Finance Effectiveness Efficiency Business Unit Finance Effectiveness Efficiency An overview Agenda Page 1 Efficiency - An overview 1 2 Our services 7 3 Case study 14 Section 1 Efficiency - An overview 1 Section 1 Efficiency - An overview

More information

Identity & Access Management The Cloud Perspective. Andrea Themistou 08 October 2015

Identity & Access Management The Cloud Perspective. Andrea Themistou 08 October 2015 Identity & Management The Cloud Perspective Andrea Themistou 08 October 2015 Agenda Cloud Adoption Benefits & Risks Security Evolution for Cloud Adoption Securing Cloud Applications with IAM Securing Cloud

More information

Under control 2015 Hot topics for IT internal audit in financial services. An Internal Audit viewpoint

Under control 2015 Hot topics for IT internal audit in financial services. An Internal Audit viewpoint Under control 2015 Hot topics for IT internal audit in financial services An Internal Audit viewpoint Introduction Welcome to our fourth annual review of the IT hot topics for IT internal audit in financial

More information

A closer look The requirement to include a full listing of related undertakings within annual financial statements

A closer look The requirement to include a full listing of related undertakings within annual financial statements GAAP: Clear vision A closer look The requirement to include a full listing of related undertakings within annual financial statements This change does not alter which entities need to provide such disclosures,

More information

Exposure Draft Statement of Recommended Practice: Financial Statements of Investment Trust Companies and Venture Capital Trusts

Exposure Draft Statement of Recommended Practice: Financial Statements of Investment Trust Companies and Venture Capital Trusts Deloitte LLP 2 New Street Square London EC4A 3BZ Tel: +44 (0) 20 7936 3000 Fax: +44 (0) 20 7583 1198 www.deloitte.co.uk Direct: 0207 007 0884 Direct fax: 020 7007 0158 vepoole@deloitte.co.uk John Stevens

More information

CIIA South West Analytics in Internal Audit - Tackling Fraud

CIIA South West Analytics in Internal Audit - Tackling Fraud CIIA South West Analytics in Internal Audit - Tackling Fraud 10 December 2014 Agenda Intro to Analytics When to use analytics and how to get started Risk Monitoring and Control Automation Common Pitfalls

More information

Indirect Tax Conference Union Customs Code. Customs & Global Trade Jeffrie Mann Oliver Clegg 14 November 2014

Indirect Tax Conference Union Customs Code. Customs & Global Trade Jeffrie Mann Oliver Clegg 14 November 2014 Indirect Tax Conference Union Customs Code Customs & Global Trade Jeffrie Mann Oliver Clegg 14 November 2014 Session Overview Union Customs Code ( UCC ) 1. Background of UCC 2. Changes in the UCC - AEO

More information

A guide to investing. Appendix 11 Protecting your business intellectual property rights

A guide to investing. Appendix 11 Protecting your business intellectual property rights A guide to investing in Wales Appendix 11 Protecting your business intellectual property rights August 2013 Appendix 11 Protecting your business intellectual property rights Intellectual property rights

More information

Salesforce.com capability. 2014 Deloitte MCS Limited. All rights reserved.

Salesforce.com capability. 2014 Deloitte MCS Limited. All rights reserved. 2 4 5 Gartner: Magic Quadrant for CRM Service Providers, Worldwide, 2013 IDC: Global salesforce.com capability 2014 6 7 9 10 11 12 Basic Reporting & Analytics Inventory Campaigns Opportunities & Quotes

More information

Wealth Advisory Services Winning with clients

Wealth Advisory Services Winning with clients Wealth Advisory Services Winning with clients About Us Deloitte, with more than 550 professionals operating out of offices in all major cities is one of the largest and fastest-growing professional services

More information

Coleg Gwent Internal Audit Report 2012/13 Assets and Inventory. Assurance Rating:

Coleg Gwent Internal Audit Report 2012/13 Assets and Inventory. Assurance Rating: Coleg Gwent Internal Audit Report 2012/13 Assets and Inventory Assurance Rating: Distribution List: Draft Report: Principal Vice Principal, (Finance, Estates and Information Services) Clerk to the Corporation

More information

D-G5-L4-304 Indirect Tax elearning Tool Deloitte LLP Service for G-Cloud V

D-G5-L4-304 Indirect Tax elearning Tool Deloitte LLP Service for G-Cloud V D-G5-L4-304 Indirect Tax elearning Tool Deloitte LLP Service for G-Cloud V April 2014 Contents 1 Service Overview 1 2 Detailed Service Description 2 3 Commercials 3 4 Our G-Cloud Services 4 5 About Deloitte

More information

Wealth Advisory Services Winning with clients

Wealth Advisory Services Winning with clients Wealth Advisory Services Winning with clients About Us Deloitte, with more than 500 professionals operating out of offices in all major cities is one of the largest and fastest-growing professional services

More information

The enhanced auditor s report bulletin 1 A review of the first reports for early adopters

The enhanced auditor s report bulletin 1 A review of the first reports for early adopters The enhanced auditor s report bulletin 1 A review of the first reports for early adopters Background The new requirements of ISA (UK & Ireland) 700 The auditor s report on financial statements apply for

More information

BEPS Action 13: Transfer Pricing Documentation and Country-by-Country Reporting

BEPS Action 13: Transfer Pricing Documentation and Country-by-Country Reporting United Kingdom BEPS Action 13: Transfer Pricing Documentation and Country-by-Country Reporting On 16 September 2014, ahead of the G20 Finance Ministers meeting on 20-21 September, the OECD published seven

More information

Operational continuity in recovery and resolution planning Exploring the Service Company structure

Operational continuity in recovery and resolution planning Exploring the Service Company structure Operational continuity in recovery and resolution planning Exploring the Service Company structure Contents The requirement for operational continuity 1 in recovery and resolution planning Operational

More information

IFRS industry insights

IFRS industry insights IFRS Global Office Issue 1, April 2012 IFRS industry insights IASB issues a revised exposure draft on revenue recognition insights for the financial services industry The revised ED is the next step in

More information

Governance in brief BIS and the FRC consult on options for UK implementation of the EU Audit Directive & Regulation

Governance in brief BIS and the FRC consult on options for UK implementation of the EU Audit Directive & Regulation January 2015 Governance in brief BIS and the FRC consult on options for UK implementation of the EU Audit Directive & Regulation Headlines The UK will take the option to extend the mandatory auditor rotation

More information

HR Business Partnering A Custom Approach

HR Business Partnering A Custom Approach HR Business Partnering A Custom Approach Human Resources is at a turning point CEO s expect the Human Resources function to play a much more active role in enabling business strategies. For a decade now,

More information

A guide to investing. Appendix 7 Raising finance

A guide to investing. Appendix 7 Raising finance A guide to investing in Wales Appendix 7 Raising finance August 2013 Appendix 7 Raising finance Wales benefits greatly from the prominence of the UK in the global economy. The UK has the best developed

More information

Governance in focus Describing your strategy and business model

Governance in focus Describing your strategy and business model Governance in focus Describing your strategy and business model The Deloitte Academy: Promoting excellence in the boardroom Contents Summary of the requirements 1 Making the most of the new requirements

More information

PUTTING ANSWERS TO WORK

PUTTING ANSWERS TO WORK WWW.WIPRO.COM WIPRO CONSULTING SERVICES PUTTING ANSWERS TO WORK WITH THE EXPERTISE OF DEVELOPING STRATEGIES AND THE EXPERIENCE OF DELIVERING THEM, WIPRO CONSULTING SERVICES HELPS BUSINESSES GO FURTHER

More information

Financial Services Purchasing Forum Best practice SRM the supplier s view

Financial Services Purchasing Forum Best practice SRM the supplier s view Financial Services Purchasing Forum Best practice SRM the supplier s view 23 June 2008 Peter Fawcett, Director, Financial Services www.alsbridge.eu Contents SRM : Market trends and challenges The supplier

More information

01/ 02/ 03/ 04/ 05/ Beyond borders Deloitte Discovery April 23 rd 2015 Cyprus 1 Going beyond borders to move our clients ahead Deloitte Discovery Services - Deloitte Legal 2 The Deloitte

More information

IFRS industry insights

IFRS industry insights IFRS Global Office April 2011 IFRS industry insights The Leases Project An update for the energy and resources industry Several respondents from the energy and resources industry requested that the Boards

More information

Finding Focus How Non-Core Activities Are Blurring Your Strategic Vision

Finding Focus How Non-Core Activities Are Blurring Your Strategic Vision Finding Focus How Non-Core Activities Are Blurring Your Strategic Vision A Checklist For Identifying Core & Non-Core Activities Overview What's Really Core to Your Organization? Finance & Accounting (F&A):

More information

WELCOME MIKE STRAWSON LEAD ASSOCIATE CHAMBER INTERNATIONAL

WELCOME MIKE STRAWSON LEAD ASSOCIATE CHAMBER INTERNATIONAL WELCOME MIKE STRAWSON LEAD ASSOCIATE CHAMBER INTERNATIONAL Premier Farnell Chamber International Rob Rospedzihowski, Director - Global Supplier Management Slide 3 Slide 4 Our Premier Farnell Brands Our

More information

IAS 33 Earnings per Share A practical guide

IAS 33 Earnings per Share A practical guide IAS 33 Earnings per Share A practical guide Contents Introduction 2 Presentation of EPS measures 3 Calculation of basic EPS 4 Calculation of diluted EPS 6 Worked example 1 convertible bond 9 Worked example

More information

White Paper. The Hidden Benefits of Human Resource Business Process Outsourcing (HR BPO) SOURCING ANALYTICS

White Paper. The Hidden Benefits of Human Resource Business Process Outsourcing (HR BPO) SOURCING ANALYTICS Helping Companies Optimize Their HR/ Benefits/Payroll Service Partnerships White Paper The Hidden Benefits of Human Resource Business Process Outsourcing (HR BPO) Contents Executive Overview 3 About the

More information

Building the intelligent client PPM is the new ERP

Building the intelligent client PPM is the new ERP Building the intelligent client PPM is the new ERP Louisa Arundale (Deloitte), David Judge (Oracle) and Hayley Speller (Deloitte) Infrastructure and Capital Projects 1 October 2014 $46 trillion By 2030

More information

Company Cars Top Tips & Trends

Company Cars Top Tips & Trends Company Cars Top Tips & Trends E-Reward Annual Conference 24 November 2011 Elspeth Jones Innecto Mike Moore - Deloitte Elspeth Jones 07775 817940 www.innectogroup.co.uk Going Green & Staying Safe Top Tips

More information

Contingent Staffing Models

Contingent Staffing Models General Presentation Contingent Staffing Models Ton Mulders, Director Strategic Solutions Europe, Staffing Industry Analysts RPO MSP? HRO Which acronym serves me best? MV PSL VOP ROI SOW VMS CWS ERP BPO

More information

Oracle Fusion Financials The Future Unearthed

Oracle Fusion Financials The Future Unearthed Oracle Fusion Financials The Future Unearthed What is Oracle Fusion Applications? Over the last ten years Oracle has acquired numerous competitors in the applications and technology market, which has resulted

More information

Towards the Smarter Back Office

Towards the Smarter Back Office Towards the Smarter Back Office Russell Ives, Partner IBM Global Process Services Shared Services for the Public Sector Forum Sydney, 11th October, 2011 Agenda Smarter Social Services Smarter Back Office

More information

Coleg Gwent Internal Audit Report 2014/15 Staff Performance Management. Assurance Rating:

Coleg Gwent Internal Audit Report 2014/15 Staff Performance Management. Assurance Rating: Coleg Gwent Internal Audit Report 2014/15 Staff Performance Management Assurance Rating: Distribution List: Final Report Audit Committee Principal Vice Principal, (Resources and Financial Planning)/Director

More information

Internal Audit at the University of Cambridge.

Internal Audit at the University of Cambridge. Internal Audit at the University of Cambridge. Contents Introduction to Deloitte 1 Our team 2 What is Internal Audit? 4 Our approach to Internal Audit 5 Authority and reporting lines 7 Planning 8 Ad Hoc

More information

Contracts with Participation Features First set of decisions after extensive preparation and outreach activities

Contracts with Participation Features First set of decisions after extensive preparation and outreach activities Contracts with Participation Features First set of decisions after extensive preparation and outreach activities Francesco Nagari Deloitte Global IFRS Insurance Lead Partner 6 July 2015 Agenda Highlights

More information

Benefits and Challenges of Sourcing Strategies in the Insurance Industry

Benefits and Challenges of Sourcing Strategies in the Insurance Industry Benefits and Challenges of Sourcing Strategies in the Insurance Industry White Paper Sourcing Strategies In this White Paper What are the Different Sourcing Strategies?...4 European Sourcing Trends in

More information

Worldwide debt cap. The Bad bit of Foreign Profits 10 July 2009 Bill Dodwell

Worldwide debt cap. The Bad bit of Foreign Profits 10 July 2009 Bill Dodwell Worldwide debt cap. The Bad bit of Foreign Profits 10 July 2009 Bill Dodwell Debt Cap WW debt cap - introduction Timeline Overall concept What s in the Finance Bill? Next steps Trailed at PBR2006 and Budget2007,

More information

D-G4-L4-025 Mobile Working Technology Feasibility Study for a Healthcare Body Deloitte LLP Service for G-Cloud IV

D-G4-L4-025 Mobile Working Technology Feasibility Study for a Healthcare Body Deloitte LLP Service for G-Cloud IV D-G4-L4-025 Mobile Working Technology Feasibility Study for a Healthcare Body Deloitte LLP Service for G-Cloud IV September 2013 Contents 1 Service Overview 1 2 Detailed Service Description 2 3 Commercials

More information

Commercial claims A customer focussed claims journey

Commercial claims A customer focussed claims journey Commercial claims A customer focussed claims journey Contents Introduction 1 Commercial claims overview 2 Claims responsibilities throughout the distribution chain 3 Remuneration arrangements 4 How to

More information

D-G4-L4-075 Digital Organisation Maturity Assessment Deloitte LLP Service for G-Cloud IV

D-G4-L4-075 Digital Organisation Maturity Assessment Deloitte LLP Service for G-Cloud IV D-G4-L4-075 Digital Organisation Maturity Assessment Deloitte LLP Service for G-Cloud IV September 2013 Contents 1 Service Overview 1 2 Detailed Service Description 2 3 Commercials 5 4 Our G-Cloud Services

More information

Talent in Banking 2015 Norway in Focus. UK Financial Services Insight

Talent in Banking 2015 Norway in Focus. UK Financial Services Insight Talent in Banking 2015 Norway in Focus UK Financial Services Insight Report contents Norway in Focus Macroeconomic and industry context Survey findings 2 Macroeconomic and industry context 3 At 7.9 per

More information

SOUTH NORTHAMPTONSHIRE COUNCIL. 11/31 ICT Capacity Management FINAL REPORT. June 2011

SOUTH NORTHAMPTONSHIRE COUNCIL. 11/31 ICT Capacity Management FINAL REPORT. June 2011 SOUTH NORTHAMPTONSHIRE COUNCIL 11/31 ICT Capacity Management FINAL REPORT June 2011 This report and the work connected therewith are subject to the Terms and Conditions of the contract dated 18/06/07,

More information

Practicalities of outsourcing your finance and accounting department

Practicalities of outsourcing your finance and accounting department Practicalities of outsourcing your finance and accounting department Simon Speirs, Lead Solution Architect Sutherland Global Services BUSINESS WITH CONFIDENCE icaew.com Supported by: Many Hats of the CFO:

More information

MANAGING EMPLOYEE RISKS FOCUSING ON PENSION REFORM

MANAGING EMPLOYEE RISKS FOCUSING ON PENSION REFORM MANAGING EMPLOYEE RISKS FOCUSING ON PENSION REFORM The Countdown to 2012... AUto enrolment Employers are counting down to the biggest change to UK pensions since the State Pension was introduced. The Pensions

More information

Need to know Financial Reporting Council issues FRS 103 Insurance Contracts

Need to know Financial Reporting Council issues FRS 103 Insurance Contracts ukgaap: Beyond the detail Need to know Financial Reporting Council issues FRS 103 Insurance Contracts In a nutshell The Financial Reporting Council (FRC) has issued FRS 103 Insurance Contracts. The standard

More information

Leading business advisors. Shared services in the higher education sector Together as one

Leading business advisors. Shared services in the higher education sector Together as one Leading business advisors Shared services in the higher education sector Together as one Transforming Public Services, the report of the taskforce on the public sector, identifies shared services as a

More information

HOW TO SELECT AN HR RECRUITMENT SOFTWARE VENDOR AND SYSTEM

HOW TO SELECT AN HR RECRUITMENT SOFTWARE VENDOR AND SYSTEM HOW TO SELECT AN HR RECRUITMENT SOFTWARE VENDOR AND SYSTEM Searching for and then implementing new HR e-recruitment software can be a daunting task. With a plethora of local and international solutions

More information

Application Form Excellence In Culture Creation

Application Form Excellence In Culture Creation Application Form Excellence In Culture Creation Tell Us Your Story General Information Your Contact Details Company Name Your Name Your Title Your Email Address Telephone Number Do you grant IQPC the right

More information

Shared Service Centres in Pharma

Shared Service Centres in Pharma Life Sciences the way we see it Shared Service Centres in Pharma Pharma companies can learn from other industries successes and failures. For some years pharmaceutical companies have been outsourcing key

More information

Audit Advisory Tax CONSULTING SERVICES SOFTWARE ASSET MANAGEMENT. The Leader for Exceptional Client Service

Audit Advisory Tax CONSULTING SERVICES SOFTWARE ASSET MANAGEMENT. The Leader for Exceptional Client Service Audit Advisory Tax CONSULTING SERVICES SOFTWARE ASSET MANAGEMENT The Leader for Exceptional Client Service BDO CONSULTING SERVICES IS A SUBSIDIARY OF BDO SOUTH AFRICA ADVISORY (PTY) LTD. WE OFFER A TAILORED

More information

Ensuring Optimal Governance and Relationship Management Between Parties

Ensuring Optimal Governance and Relationship Management Between Parties Ensuring Optimal Governance and Relationship Management Between Parties 16 th October 2012 Noel Cullen Head of Sourcing, Financial Services Who KPMG Financial Services sourcing are The FS sourcing team

More information