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1 Value added services of pharmaceutical fullline wholesalers Contact GIRP for discussing partnerships Selected examples from GIRP s integrated member companies: Please note that the added value services presented here are dependent on applicable legislation in the individual countries. The European Association of Pharmaceutical Full-line Wholesalers The vital link in healthcare The vital link in healthcare 1

2 Service Portfolio Patient Services Payer Services The vital link in healthcare 2

3 Communication Services Handling inquiries, complaints and adverse events Fully trained personnel: Licensed healthcare communicators: nurses or pharmacists Healthcare communicators: trained healthcare personell with clinical experience, including drug counselors, social workers, nursing students Multi-lingual capabilities Phone, interactive voice response, , postal mail and fax Overflow for product launches, recalls and other short-term spikes Medical writing, adverse event reporting Outsourcing Medical Affairs for small/medium companies The vital link in healthcare 3

4 Encouraging patients self management medication compass Web-based and personal Empowerment of chronic patients Improving compliance and self management My profile My medication Medical dossier Forum Ask a question. Here you find general information on the medication compass, news and important links. Welcome back My medication The vital link in healthcare 4

5 Increasing patients compliance The medication box sends a report to the server when it is opened. If the medication box is not opened on time, the server will send a reminder SMS. Information is available to the pharmacy so that it can guide the patient directly. The vital link in healthcare 5

6 Patient specific blistering Patient gets standard medicine box Patient picks and takes the prescribed tablets several time per day Patient specific blistering Daily, individual dose packs / trays Increase compliance Avoid mistakes and mismedication The vital link in healthcare 6

7 SMS service Daily hay fever weather forecast 50% of patients: improvement of compliance Application for I-phone Mail service for smart phone Hay fever update Monday 23 May 2010 Due to the continued precipitation in the southern Netherlands, it is an auspicious day, although the grass is still very active. Personal hay fever meter The vital link in healthcare 7

8 Home care services Home and community-based medical care Service is supported by a comprehensive quality system that includes: Clinical Governance Committee Medical Advisor Medicines agency licenses ISO 9001 accreditation Professional indemnity insurance Quality Management Systems Chronic disease management programmes including medical advice, nursing, quality management Service is provided by fully trained, contracted nurses Administration of products in the home or in specialist infusion units Patient training & education on product self-administration Case study: Protocol driven service to provide healthcare at home Target is to reduce admission and to encourage early discharge Results IVs administered in the home Hospital beds are saved The vital link in healthcare 8

9 Value added for all stakeholders Pharmacists Insurers Patients Prescribers Manufacturer Expansion of services Patient value at no additional cost Guaranteed product quality Patient compliance Compliance increases sales Patient loyalty Higher service value Enhanced efficiency (OTC) Improved compliance may lower costs in the long run Comfort (time/cost for transport/ logistics) Improved training and administration Ease of documentation Release of workload (not injected in office) Nursing activities increase product adaptation Transparent supply chain control Market intelligence Indirect access to patient Access to patients and markets The concept adds value to all stakeholders for the benefit of the patient at no additional costs to the healthcare system. The vital link in healthcare 9

10 Service Portfolio Patient Services Payer Services The vital link in healthcare 10

11 Payer Services State services Prevention & compliance Home care National security emergency stock War stock Vaccine, mask distribution Blood collection / distribution Antibiotics distribution Crises management Waste management Reimbursement & payment related services (US) Travel health clinics: antimalarials, vaccination & disease prevention Self diagnostics: i.e. diabetes test strips Appointment & refill reminder calls Educate on disease process & side effect management Chronic disease management programmes Quality management system Fully trained, contracted nurses Administration of products Patient training & education on product self-administration The vital link in healthcare 11

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