Annex D: Standard Reporting Template

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1 Annex D: Standard Reporting Template Practice Name: SPITAL SURGERY Practice Code: N85617 Cheshire, Warrington & Wirral Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice (type name): Emma Hadwin Date: Signed on behalf of PPG (type name): Rachel Brereton Date: Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG) Does the Practice have a PPG? YES Method of engagement with PPG: Face to face, , Number of members of PPG:27 Detail the gender mix of practice population and PPG: % Male Female Practice PRG 7 20 Detail of age mix of practice population and PPG: % < > 75 Practice PRG

2 Detail the ethnic background of your practice population and PRG: Practice PRG White British Irish Gypsy or Irish traveller Other white White &black Caribbean Mixed/ multiple ethnic groups White &black White African &Asian Other mixed Practice PRG Asian/Asian British Black/African/Caribbean/Black British Other African Caribbean Other Arab Black Indian Pakistani Bangladeshi Chinese Other Asian Any other Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population: Our PPG is predominantly White British, which is representative of our practice population. Attempts are continually being made to engage younger members, we ask the midwife to speak with young mums-to-be and we have sent sms messages to younger patients who are on our QOF registers all to no avail. This younger age group mainly work full time and find it difficult to commit / attend PPG meetings.

3 Are there any specific characteristics of your practice population which means that other groups should be included in the PPG? e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful: No 2. Review of patient feedback Outline the sources of feedback that were reviewed during the year: Patient newsletters with attached Prize draw FFT CQC comment cards prior to inspection Interview with CQC inspectors on 20 th January 2015 CQC Final Report Wirral Prescribing Incentive scheme Local Enhanced Services

4 How frequently were these reviewed with the PRG? Bi-monthly and when relevent

5 3. Action plan priority areas and implementation Priority area 1 Description of priority area: Enlarge the PPG group, Election of new posts (chair and secretary). Regular meetings What actions were taken to address the priority? Invitations to those patients who expressed an interest in the last patient survey to come along to a PPG meeting in a large venue ( local primary school) to find out how they could engage with the practice and help us promote our services. PPG Noticeboards re-vamped in reception areas. Use of Envisage TV screens and automated self check-in to promote PPG. Promotion of the PPG via on-line services and surgery website. Result of actions and impact on patients and carers (including how publicised): Enlarged PPG group Representation on Wirral Wide PPG

6 Meetings established as regular events Channel of communication for patients very active

7 Priority area 2 Description of priority area: Promotion of Online services including booking appointments, ordering repeat prescriptions, viewing medical record online. Gaining more patient mobile numbers for Iplayto text reminding service. Promotion of Patient Access. What actions were taken to address the priority? Posters in waiting rooms, Newsletter with attachment for patients to provide and up to date mobile telephone numbers.( added incentive of a Prize draw). Result of actions and impact on patients and carers (including how publicised): Increase in numbers of patients registered with Patient Access ( now 1000) 50% patients enabled with sms text reminder service. Reduction in DNA s. Engagement with local business via Prize Draw, promotion of our newsletter in precinct shops.

8 Priority area 3 Description of priority area:to update the Practice Carer register and increase support for carers and families. What actions were taken to address the priority? Purchase of emis self check in machine with QOF Questionnaire toolkit. Patients able to update Carer information direct to their patient notes via machine. Meeting with Age Concern to explain services offered via Meadowcroft Bromborough. Future talk with Wired TBA to explain new vocher system for Carers. Result of actions and impact on patients and carers (including how publicised): Carer Register updated Silverline service discussed further engagement planned Befriending Service planned for the future.

9 Progress on previous years If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s): Creation of regular Newsletters Promotion of online services including Appointments Recruitment of new PPG Chair and secretary. Re-launch of the Website Patient kiosk ( computer access within the surgery for patients to use)

10 4. PPG Sign Off Report signed off by PPG: YES Date of sign off: How has the practice engaged with the PPG: How has the practice made efforts to engage with seldom heard groups in the practice population?yes Has the practice received patient and carer feedback from a variety of sources?yes Was the PPG involved in the agreement of priority areas and the resulting action plan?yes How has the service offered to patients and carers improved as a result of the implementation of the action plan? Do you have any other comments about the PPG or practice in relation to this area of work? The PPG gave feedback during our CQC visit in January. Meeting with Iain Stewart and the PPG to explain Co-commissioning and how money is allocated via the CCG. Regular newsletters keep patients updated with services and news within the practice. CQC Final report praised our active PPG group.

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