We ll remind them, because you have enough to remember

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "We ll remind them, because you have enough to remember"

Transcription

1 We ll remind them, because you have enough to remember Our free text and voic service automatically reminds patients eligible for flu vaccination to book their appointment This service to medicine has been funded and made available by

2 The Department of Health recommends annual flu vaccination for all those aged 65 and over, and for people under 65 years in at-risk groups. The target for uptake by patients within these groups is currently 75%. Sanofi Pasteur MSD flu vaccination reminder service A free service designed to help increase flu vaccination uptake among eligible patients A service to medicine funded and made available by Sanofi Pasteur MSD You decide who receives a reminder and when Patients receive either a text or automated voic call reminding them to contact your surgery to book their flu vaccination The service distinguishes between landlines and mobiles and sends the appropriate message You are informed which patients have been successfully contacted

3 A service you can trust Patient contact details are kept strictly confidential. Sanofi Pasteur MSD has no access to patient contact details nor will they be shared with any third party Your surgery details (address, estimated number of patients and details of how your surgery information is held) are held on a secure website that cannot be accessed by any other party This is a service supplied by X-on, an NHS-accredited outbound calling operator, who are: ISO 9001 certified Registered data controllers with the Information Commissioner s Office Working directly with the NHS on patient and non-patient contact initiatives

4 The voic will say: Hello. This is your GP surgery calling. We ve identified that a member of your household is at risk from flu and therefore may be entitled to a free seasonal flu vaccination. Please call us on <your surgery telephone number> to book an appointment. This service to medicine has been funded and made available by Sanofi Pasteur MSD. If you no longer wish to receive reminder calls please press 2 now. If you are listening to this message on your voic , the press 2 function will not work, so please contact your GP surgery. The text message will read: This is your GP surgery. You may be entitled to a flu vaccine please call <call back number> to make an appointment. This service is funded by Sanofi Pasteur MSD. To stop reply with OPTOUT

5 SURGERY SIGNS UP TO SERVICE GP SURGERY Identifies patients to be reminded Decides date and time of reminder period Patient contact details uploaded to secure X-on website* X-ON RECEIVE DATA REMINDER TELEPHONE OR TEXT MESSAGES SENT OUT TO PATIENTS DATA COLLECTED: CALLS SUCCESSFUL/UNSUCCESSFUL? DATA ON SUCCESS REPORTED TO SURGERY For more information please visit *See information regarding confidentiality on the back page

6 We won t forget to support you As part of the Sanofi Pasteur MSD flu vaccination reminder service you ll receive the following: Surgery posters and leaflets informing eligible patients about the service A comprehensive guide with step-by-step instructions to help you get the most from this service Access to X-on support help desk: Call from 9am 5pm Monday to Friday Confidentiality The only information uploaded to X-on is a patient telephone number and an optional unique patient identity code, which can be generated by your surgery for each patient, to identify them if your surgery wishes to do so. This code is not recognisable by anyone outside of your surgery system and is therefore secure. All data is securely stored by X-on. The data is uploaded via a secure FTP site link so all data is anonymous prior to leaving your surgery. Once uploaded, only X-on have access to the data via their secure website. It cannot be seen by any other party, including Sanofi Pasteur MSD. As this is supporting a national public health programme it is not necessary to request advance permission from patients to offer them a reminder. UK17133e 04/14

NHSScotland is improving the way it uses information from GP patient records.

NHSScotland is improving the way it uses information from GP patient records. NHSScotland is improving the way it uses information from GP patient records. It helps me. GP, Lanark. And us. SPI27400 8pp A5 leaflet.indd 1 31/07/2015 17:11 A change for the better. From Autumn 2015

More information

Our patient transport services

Our patient transport services Our patient transport services This leaflet explains what you can expect from patient transport services at Guy s and St Thomas. If you have any further questions, please speak to the patient transport

More information

Guide to submitting an online application for post-graduate programmes at the University of Glasgow

Guide to submitting an online application for post-graduate programmes at the University of Glasgow Guide to submitting an online application for post-graduate programmes at the University of Glasgow Submitting an Online Application Applications for postgraduate taught and postgraduate research courses

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

YOUR MEDICAL RECORDS AN UPDATE PROVIDED BY THE OTFORD PATIENT PARTICIPATION GROUP (PPG)

YOUR MEDICAL RECORDS AN UPDATE PROVIDED BY THE OTFORD PATIENT PARTICIPATION GROUP (PPG) YOUR MEDICAL RECORDS AN UPDATE PROVIDED BY THE OTFORD PATIENT PARTICIPATION GROUP (PPG) Background to this Update There are a lot of articles in the press and on television and radio about care.data and

More information

Patient survey results and Action Plan 2011-2012

Patient survey results and Action Plan 2011-2012 Dr Seal Dr Hughes Dr Wedner Dr Margutti Dr Thomson The Station Practice Station Plaza Medical Centre Station Approach Hastings East Sussex TN34 1BA Tel 1424 464756 Fax 1424 464757 Patient survey results

More information

Patient Information Service The NHS complaints procedure and how it works

Patient Information Service The NHS complaints procedure and how it works Patient Information Service The NHS complaints procedure and how it works SOU1682.indd 1 10/07/2013 14:54 SOU1682.indd 2 10/07/2013 14:54 This information is for people who wish to submit a complaint about

More information

Whooping cough and pregnancy

Whooping cough and pregnancy Whooping cough and pregnancy Your questions answered on how to help protect your baby 2014 edition the safest way to protect yourself and your baby 1 There is a lot of whooping cough around at the moment

More information

WSIC Integrated Care Record FAQs

WSIC Integrated Care Record FAQs WSIC Integrated Care Record FAQs How your information is shared now Today, all the places where you receive care keep records about you. They can usually only share information from your records by letter,

More information

Patient Participation Report 2013/14. Produced for the Patient Participation DES 2011/2013. Cheryl Palmer Practice Business Manager March 2014

Patient Participation Report 2013/14. Produced for the Patient Participation DES 2011/2013. Cheryl Palmer Practice Business Manager March 2014 Patient Participation Report 2013/14 Produced for the Patient Participation DES 2011/2013 Cheryl Palmer Practice Business Manager March 2014 Page 1 of 6 This report shows how the Practice has engaged with

More information

Thatcham Medical Practice Local Participation Report March 2014

Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice (TMP) is participating in an enhanced service initiative commissioned by NHS England. It ensures patients are involved

More information

NHS Buckinghamshire Musculoskeletal Integrated Care Service (MusIC) Patient guide. www.buckinghamshire-music.nhs.uk

NHS Buckinghamshire Musculoskeletal Integrated Care Service (MusIC) Patient guide. www.buckinghamshire-music.nhs.uk NHS Buckinghamshire Musculoskeletal Integrated Care Service (MusIC) Patient guide www.buckinghamshire-music.nhs.uk NHS Buckinghamshire Musculoskeletal Integrated Care Services (MusIC) Thank you for choosing

More information

Non-emergency Patient Transport Services. North West Ambulance Service NHS Trust

Non-emergency Patient Transport Services. North West Ambulance Service NHS Trust Non-emergency Patient Transport Services North West Ambulance Service NHS Trust Our Vision Delivering the right care at the right time and in the right place. Our Focus Quality Performance Finance Delivery

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Westbury On Trym Primary

More information

Communication Choices

Communication Choices Communication Choices Dealing with unwanted calls on your BT line Call control Peace of mind bt.com/unwantedcalls Contents Dealing with unwanted phone calls... 3 Marketing and sales calls... 4 Silent calls...

More information

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 Patient Reference Group Following the formation of our virtual patient participation group in November 2011 we have now completed our second practice survey.

More information

Safe and secure use of personal health information

Safe and secure use of personal health information Safe and secure use of personal health information Who is this leaflet for? This leaflet is for anyone who uses any of the services provided by the NHS in Scotland. It has been produced by Health Protection

More information

Questions often asked by patients and answers from the Randolph Surgery

Questions often asked by patients and answers from the Randolph Surgery Questions often asked by patients and answers from the Randolph Surgery 1. Why does the Randolph Surgery insist that everyone over 40 (or anyone who requires prescribed medication under 40) has a comprehensive

More information

10 THINGS TO HELP YOU WIN YOUR UNFAIR DISMISSAL CASE

10 THINGS TO HELP YOU WIN YOUR UNFAIR DISMISSAL CASE 10 THINGS TO HELP YOU WIN YOUR UNFAIR DISMISSAL CASE 1. 80% of Unfair Dismissal cases are won by employees, such as you, because the employer has not followed fair procedures. When you read Decisions of

More information

Patient participation - Preparing an action plan for 2015-16

Patient participation - Preparing an action plan for 2015-16 1. Introduction is a 5 partner practice with a population total of 12,603 patients. Hillview is set across two sites. The main site is in the centre of Woking and the other covers Goldsworth Park - a large

More information

Tadcaster Medical Centre Patient Participation Group Report. March 2013

Tadcaster Medical Centre Patient Participation Group Report. March 2013 Tadcaster Medical Centre Patient Participation Group Report March 2013 Tadcaster Medical Centre is a GP surgery located in the town of Tadcaster. The building is open from 8.30 am to 6.00 pm Monday to

More information

Ten questions to ask your lawyer about costs

Ten questions to ask your lawyer about costs Ten questions to ask your lawyer about costs www.legalombudsman.org.uk The information in this leaflet is useful for anyone who is using, or thinking of using, a legal service. This could be for a whole

More information

news and events for NHS Isle of Wight staff and partners

news and events for NHS Isle of Wight staff and partners Mail 2 U START THE WEEK 25-10-10 news and events for NHS Isle of Wight staff and partners In Mail 2 U today: Corporate 1. Mutually Agreed Resignation Scheme (MARS) 2. Improving Unscheduled Care Services

More information

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities

More information

Childhood seasonal influenza vaccination programme

Childhood seasonal influenza vaccination programme Enhanced service specification Childhood seasonal influenza vaccination programme NHS England gateway reference: 01641 Introduction 1. All GMS practices are expected to provide essential and those additional

More information

LOCAL PATIENT PARTICIPATION REPORT

LOCAL PATIENT PARTICIPATION REPORT LOCAL PATIENT PARTICIPATION REPORT Practice Name: Granville Medical Centre Y code: Y00918/ Redbridge 1 Establish a Patient Reference Group (PRG) comprising only of registered patients The table below reflects

More information

THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL CULLODEN SURGERY. Drs Urquhart & Alexander

THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL CULLODEN SURGERY. Drs Urquhart & Alexander THE COMPLAINTS PROCEDURE PRACTICE PROTOCOL 1. Practice Complaints Administrator is Mrs Charlotte Leggatt, Practice Manager. If she is not present one of the doctors will deputise. The complaints administrator

More information

KELSALL MEDICAL CENTRE NEWSLETTER

KELSALL MEDICAL CENTRE NEWSLETTER August/Sept 2015 WELCOME TO KELSALL MEDICAL CENTRE Welcome We would like to welcome Doctor Aled Donovan to Kelsall Medical Centre. Doctor Donovan will be working Tuesday, Wednesday, Thursday and Friday

More information

The Personal Range Key Features of the Individual Personal Pension Transfer Value Account

The Personal Range Key Features of the Individual Personal Pension Transfer Value Account The Personal Range Key Features of the Individual Personal Pension Transfer Value Account Reference MPEN11/F 07.15 The Financial Conduct Authority is a financial services regulator. It requires us, Friends

More information

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015 Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from

More information

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 The Practice has two surgeries: Huddersfield Road Surgery at 6 Huddersfield Road, Barnsley. Barugh Green Surgery at 44 Cawthorne

More information

Ten questions to ask your lawyer about costs

Ten questions to ask your lawyer about costs Legal Ombudsman January 2014 Consumer Guide: Costs Ten questions to ask your lawyer about costs 1 The information in this leaflet is useful for anyone who is using, or thinking of using, a legal service.

More information

Non-Urgent Patient Transport Service

Non-Urgent Patient Transport Service Non-Urgent Patient Transport Service What you need to know about the service and if you are eligible to use it If you would like to receive this document in large print, Braille, on CD or in any other

More information

Get Started. Welcome to Your All-in-1 Health Advocate Benefit

Get Started. Welcome to Your All-in-1 Health Advocate Benefit Exclusively for Health Advocate Members Get Started Welcome to Your All-in-1 Health Advocate Benefit Health Advocate is a service provided by your employer or plan sponsor, at no cost to you. It can help

More information

Whooping cough and pregnancy

Whooping cough and pregnancy Whooping cough and pregnancy Your questions answered on how to help protect your baby the safest way to protect yourself and your baby There is a lot of whooping cough around at the moment and babies who

More information

International Office Guide Using health services in the UK. www.nottingham.ac.uk/internationalstudents/health

International Office Guide Using health services in the UK. www.nottingham.ac.uk/internationalstudents/health International Office Guide Using health services in the UK www.nottingham.ac.uk/internationalstudents/health International Office Guide Using health services in the UK The information provided in this

More information

Adviceguide Advice that makes a difference

Adviceguide Advice that makes a difference Health in prison Getting medical treatment in prison If you re in prison, you should get the same health services as you'd get from the NHS. This includes mental health services. Qualified doctors, dentists,

More information

A guide to our services

A guide to our services Shipley Medical Practice A guide to our services Telephone: (01274) 531153 or (01274) 589160 Opening hours: Monday to Friday 8am until 6.30pm Thursday late opening until 8pm Evenings and weekends: Dial

More information

Comments, compliments and complaints

Comments, compliments and complaints Comments, compliments and complaints 02 Our commitment to engaging with the community We want to make sure we are open, honest and transparent commissioners of care. It is our intention to be truthful

More information

THE NHS STAFF SURVEY: METHODS FOR IMPROVING RESPONSE RATES NHS STAFF SURVEY CO-ORDINATION CENTRE

THE NHS STAFF SURVEY: METHODS FOR IMPROVING RESPONSE RATES NHS STAFF SURVEY CO-ORDINATION CENTRE THE NHS STAFF SURVEY: METHODS FOR IMPROVING RESPONSE RATES NHS STAFF SURVEY CO-ORDINATION CENTRE 1.1 INTRODUCTION This document provides advice on how you can improve your response rate for the NHS Staff

More information

Dr N Hussain & Partners. Park View Group Practice. Patient Participation Group Action Plan 2014/15

Dr N Hussain & Partners. Park View Group Practice. Patient Participation Group Action Plan 2014/15 Dr N Hussain & Partners Park View Group Practice Patient Participation Group Action Plan 2014/15 Improving Access I don t have a problem with access to the Practice. I m happy with the Practice, the staff

More information

Sharing Healthcare Records

Sharing Healthcare Records Summary Care Record has been used by healthcare professionals for a number of years records a summary of key health information these records enable healthcare professionals to treat you safely if you

More information

Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS

Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS Kingsway Medical Centre Kingsway, Billingham, Cleveland, TS23 2LS Appointments & Emergencies Tel : 01642 553738 For Results & General Enquiries : Tel : 01642 554967 Please visit our surgery website for

More information

VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW. Tel: 01224 641930 Fax: 01224 656915

VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW. Tel: 01224 641930 Fax: 01224 656915 VICTORIA STREET MEDICAL GROUP 7 VICTORIA STREET ABERDEEN AB10 1QW Tel: 01224 641930 Fax: 01224 656915 The Practice We are Victoria Street Medical Group, 7 Victoria Street, Aberdeen, Tel (01224) 641930,

More information

Viewing my Electronic Health Record

Viewing my Electronic Health Record Viewing my Electronic Health Record An Introduction for Patients Online Electronic Health Record Empowering and Educating Patients Patient Information Guide Supported By Greater Huddersfield Clinical Commissioning

More information

the ombudsman and smaller businesses

the ombudsman and smaller businesses the ombudsman and smaller businesses your guide to the Financial Ombudsman Service the independent expert in settling complaints between consumers and businesses providing financial services about this

More information

Your Right To Question The Decision Made On Your Claim

Your Right To Question The Decision Made On Your Claim Your Right To Question The Decision Made On Your Claim Your Right To Question The Decision Made On Your Claim Social Security wants to be sure that you receive the Social Security benefits you qualify

More information

patient transport services

patient transport services A guide to patient transport services In partnership with Telephone: 0333 335 9645 Who can use Health Care Services? Non-emergency Patient Transport Services are for patients who need help to get to and

More information

Liverpool Clinical Commissioning Group: for a healthy Liverpool

Liverpool Clinical Commissioning Group: for a healthy Liverpool 1 Liverpool Clinical Commissioning Group: for a healthy Liverpool In this leaflet: - A guide to Liverpool Clinical Commissioning Group and its priorities for the city - Introducing The Healthy Liverpool

More information

A guide to our. Priority Services and ways we can help you manage your energy

A guide to our. Priority Services and ways we can help you manage your energy A guide to our Priority Services and ways we can help you manage your energy Contents Helping to make life easier Helping you feel safe how to recognise our staff If you re visually-impaired Other services

More information

Senior Services. A word from Lindsay

Senior Services. A word from Lindsay ISSUE 14 Senior Services A RESOURCE FOR ORGANISATIONS WORKING IN THE SENIORS COMMUNITY April 2014 Website: www.seniors.msd.govt.nz effect in April. A word from Lindsay Change is a common theme in this

More information

Our service to you. Paying for gas and electricity

Our service to you. Paying for gas and electricity Our service to you Paying for gas and electricity 1 How to contact us If you would like more information on any of the services described in this booklet, please contact us. For details of how to contact

More information

SCOTIABANK STUDENT GIC PROGRAM GUIDE. I. How does the Scotiabank Student GIC Program work?

SCOTIABANK STUDENT GIC PROGRAM GUIDE. I. How does the Scotiabank Student GIC Program work? IMPORTANT: This Scotiabank Student GIC Program Guide outlines program and product details effective August 18, 2014. If you are set-up under the old program (Cashable GIC opened prior to May 1, 2014) and

More information

Patient Participation Group Report 2015

Patient Participation Group Report 2015 Patient Participation Group Report 2015 Pangbourne Patient Participation Group Annual Report for the Practice website The PPG The Pangbourne Patient Participation Group (PPG) was set up in 2010 and had

More information

Patient Satisfaction Survey Report March 2013

Patient Satisfaction Survey Report March 2013 Patient Satisfaction Survey Report March 2013 Background Information:- The Practice Manager met with the Patient Group Members on January 28 th and a discussion was held on the issues that everyone felt

More information

Computer-assisted audits

Computer-assisted audits IR 297A July 2009 Computer-assisted audits What it means for you 2 www.ird.govt.nz Introduction Inland Revenue recognises the challenges associated with auditing accounting systems and records kept on

More information

Lawrence Livermore National Security (LLNS) Kaiser Permanente Senior Advantage with Health Reimbursement Arrangement

Lawrence Livermore National Security (LLNS) Kaiser Permanente Senior Advantage with Health Reimbursement Arrangement Lawrence Livermore National Security (LLNS) Kaiser Permanente Senior Advantage with Health Reimbursement Arrangement Agenda Welcome Medicare Five Star Rating 2016 Benefit Summary Payment Options and How

More information

First Time Buyers. A guide to owning your first home

First Time Buyers. A guide to owning your first home First Time Buyers A guide to owning your first home Helping you to get on the property ladder Fed up living with others? Been dreaming of owning your own home? If the answer is yes, then take a look at

More information

Welcome to Lebara Mobile

Welcome to Lebara Mobile Startpakke Håndbog Welcome to Lebara Mobile Thank you for choosing Lebara b Mobile. We promise we will always give you a mobile service designed to meet your needs, including: 1. Great quality calls within

More information

Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with

Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Why has this factsheet been produced? This factsheet is for anyone who

More information

We re here to help. Support during a bereavement. Print-friendly brochure

We re here to help. Support during a bereavement. Print-friendly brochure Support during a bereavement Print-friendly brochure We re here to help A step-by-step guide to help you handle a deceased person s savings and investments with NS&I This document has been downloaded from,

More information

WESTERN ROAD SURGERY PATIENT NEWSLETTER JULY 2008

WESTERN ROAD SURGERY PATIENT NEWSLETTER JULY 2008 WESTERN ROAD SURGERY PATIENT NEWSLETTER JULY 2008 We are finally starting to see some sunshine and hopefully we will all benefit from the warmer weather. I would like to take this opportunity to remind

More information

Customer Care Service Standards

Customer Care Service Standards Leaflet No. SS02 Customer Care Service Standards Reader Group approved If you would like this leaflet in any other format please contact the Customer Service Team on 01484 435715 Sadeh Lok Housing (Sadeh

More information

About POhWER NHS Complaints Advocacy. This guide will tell you what to expect if you decide to work with POhWER to make a complaint about the NHS

About POhWER NHS Complaints Advocacy. This guide will tell you what to expect if you decide to work with POhWER to make a complaint about the NHS About POhWER NHS Complaints Advocacy This guide will tell you what to expect if you decide to work with POhWER to make a complaint about the NHS About POhWER NHS Complaints Advocacy Your Right to Complaints

More information

LEWISHAM MEDICAL CENTRE

LEWISHAM MEDICAL CENTRE LEWISHAM MEDICAL CENTRE 308 Lee High Road SE13 5PJ Telephone - 0208 318 0190 Fax 0208 318 1965 lewccg.g85023-general@nhs.net www.lewishammedicalcentre.nhs.uk Opening Times Monday Friday: 08.00 18.30 Thursday:

More information

Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for

Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for your discharge or transfer from hospital. Healthcare professionals

More information

502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX:

502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX: DEPTFORD SURGERY 502-504 NEW CROSS ROAD LONDON SE14 6TJ TEL: 020 8694 1331 FAX: 020 8692 7374 Email - lewccg.g85711-general@nhs.net www.deptfordsurgery.nhs.uk PARTNERS Dr. Sarah Hawxwell MBBS DCH DRCOG

More information

Welcome To The First Edition Of Our Newsletter March 2014

Welcome To The First Edition Of Our Newsletter March 2014 Winterton Medical Practice Patient News Here at the Practice we are always looking at new ways to keep our patient s informed of the services that are available to them. We have responded to feedback from

More information

PPG / vppg Patient Survey Report Updated 22 nd March 2012

PPG / vppg Patient Survey Report Updated 22 nd March 2012 Dr A Augustine Jenner Health Centre Dr M V Edwards 201 Stanstead Road Dr C Lamptey Forest Hill Dr R M Rowland SE23 1HU Dr A Sykes Tel: 020 3049 2960 Dr S Van Cooten Fax: 020 3049 2961 Dr A Warsop Practice

More information

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013 Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available

More information

Bupa Schools Scheme Looking after what s most important

Bupa Schools Scheme Looking after what s most important Provided by Bupa Schls Scheme Lking after what s most important bupa.co.uk/schlscheme The subscription rate is 67.50 per child each term and applies for membership year 1 September 2015 to 31 August 2016.

More information

NZ RELAY. You can be heard and understood using NZ Relay SERVICES

NZ RELAY. You can be heard and understood using NZ Relay SERVICES You can be heard and understood using NZ Relay NZ RELAY SERVICES Relay services for people who are Deaf, hearing impaired, Deafblind and speech impaired and hearing people who want to communicate with

More information

oce20617 Universal Credit Artwork - How to make a claim Leaflet A5.qxp 21/10/2015 12:17 Page 1 Universal Credit Your claim journey

oce20617 Universal Credit Artwork - How to make a claim Leaflet A5.qxp 21/10/2015 12:17 Page 1 Universal Credit Your claim journey oce20617 Universal Credit Artwork - How to make a claim Leaflet A5.qxp 21/10/2015 12:17 Page 1 Universal Credit Your claim journey oce20617 Universal Credit Artwork - How to make a claim Leaflet A5.qxp

More information

We deliver straight to your customers' handsets! View our coverage table for a complete list of our U.S. mobile networks.

We deliver straight to your customers' handsets! View our coverage table for a complete list of our U.S. mobile networks. Clickatell US Small Business Reference Guide November 2014 Introduction Clickatell's Small Business offer has been designed to enable businesses around the world to get in touch with their customers in

More information

GP Patient Survey Your Doctor, Your Experience, Your Say

GP Patient Survey Your Doctor, Your Experience, Your Say To: GP Practices Chief Executives of Primary Care Trusts Dear Colleague GP Patient Survey Your Doctor, Your Experience, Your Say This letter confirms arrangements for delivery of the 2008 GP Patient Survey.

More information

Children s Service. Secure Email Guide for external users

Children s Service. Secure Email Guide for external users Children s Service Secure Email Guide for external users Contents 1. Secure email introduction 2. receiving a secure email for the first time 3. Logging on to the secure email portal 4. Changing your password

More information

Shentel Home Phone. User Guide

Shentel Home Phone. User Guide Shentel Home Phone User Guide Welcome to Shentel Home Phone! Brought to you on our fiber-optic enhanced network, Shentel Home Phone offers call clarity and reliability. Our advanced calling features help

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams

More information

The first 6 months September 2013

The first 6 months September 2013 The first 6 months September 2013 The first 6 months what have we been doing? We have been building relationships, creating infrastructure and processes, carrying out training, and recruiting volunteers.

More information

Record your greetings and name prompt (Page 8)

Record your greetings and name prompt (Page 8) POCKET USER REFERENCE GUIDE Welcome Congratulations! You have just purchased an Esnatech voice-mail system. Whether your company has chosen Maverick Mail or Telephony Office-LinX, you have one of the most

More information

NHS Constitution. Access to health services:

NHS Constitution. Access to health services: NHS Constitution Patients and the public your rights and NHS pledges to you Everyone who uses the NHS should understand what legal rights they have. For this reason, important legal rights are summarised

More information

With Fibre Landline service, you make and receive calls on your phone as you normally would on your PSTN line

With Fibre Landline service, you make and receive calls on your phone as you normally would on your PSTN line SPARK FIBRE LANDLINE SMART FEATURES USER GUIDE SERVICE OVERVIEW Fibre Landline is delivered together with broadband over the same fibre access to your home. The Fibre Landline service can be integrated

More information

Guide for Small Businesses to Pension Auto Enrolment

Guide for Small Businesses to Pension Auto Enrolment Guide for Small Businesses to Pension Auto Enrolment About Business First Network Business First Network is a nation-wide organisation. Our primary purpose is to help our business Members gain fast, immediate

More information

St Helens and Knowsley Teaching Hospitals NHS Trust. Useful Information for Outpatients

St Helens and Knowsley Teaching Hospitals NHS Trust. Useful Information for Outpatients St Helens and Knowsley Teaching Hospitals NHS Trust Useful Information for Outpatients Before you come into hospital Appointment reminder service Cancellations What to bring When you arrive Waiting times

More information

How to see your Health Records

How to see your Health Records How to see your Health Records Version 4 Produced in April 2009 Revision date February 2012 NHS SCOTLAND Who is this leaflet for? It is for people who use the NHS in Scotland. People using private health

More information

IT Support for London

IT Support for London IT Support for London London Systems IT Support Your Helpdesk What s included; We are your IT Department, we are at the end of a phone to listen and work with you to resolve the situation no matter where

More information

How to compliment, comment or complain about our services

How to compliment, comment or complain about our services How to compliment, comment or complain about our services We welcome your compliments, comments and complaints NHS St Helens Clinical Commissioning Group (CCG) welcomes any comments you may have on the

More information

Georgia Immunization Registry (GRITS)

Georgia Immunization Registry (GRITS) Georgia Immunization Registry (GRITS) Frequently Asked Questions How do I... Obtain a copy of my immunization records? To request an immunization record from GRITS: Please use the Immunization Record Request

More information

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report

More information

Carer support services

Carer support services Carer support services www.lbhf.gov.uk1 Hammersmith & Fulham...3 Getting support from family, friends and other carers...4 Young carers...7 An assessment for you and for the person you are looking after...

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Practice Name: Marsh Medical Practice Practice Code: C83042 Leicestershire and Lincolnshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Your guide to cancer services in the Essex area

Your guide to cancer services in the Essex area Your guide to cancer services in the Essex area We re here for you Cancer is the toughest fight most of us will ever face. But you don t have to go through it alone. The Macmillan team is in your corner.

More information

KNIGHTS HILL SURGERY Suite 1, West Norwood Health and Leisure Centre, SE27 0DF

KNIGHTS HILL SURGERY Suite 1, West Norwood Health and Leisure Centre, SE27 0DF KNIGHTS HILL SURGERY Suite 1, West Norwood Health and Leisure Centre, SE27 0DF Tel: 0203 141 0700 Fax: 0203 049 0701 Email - lamccg.knightshill@nhs.net Website: www.knightshillsurgery.nhs.uk PARTNERS Dr

More information

Patient Information Whose information is it anyway? Your health records

Patient Information Whose information is it anyway? Your health records Patient Information Whose information is it anyway? Your health records Derriford Hospital Derriford Road Plymouth PL6 8DH Tel: 0845 155 8155 www.plymouthhospitals.nhs.uk Your health record We ask you

More information

Please let us know if you need anything. Our customer service number is 1-866-311-5900. We re always happy to help.

Please let us know if you need anything. Our customer service number is 1-866-311-5900. We re always happy to help. Dear Valued Customer, We are proud to welcome you to the EvenLink s Crystal Clear Digital Phone service. Our network reliability, customer support and value pricing are a great combination. We appreciate

More information

What you can expect from Centrelink

What you can expect from Centrelink What you can expect from Centrelink Centrelink s Customer Service Charter This charter tells you the standard of service you can expect from Centrelink and what to do if you are unhappy with the service

More information

understand.ability. The General Board presents Ernst & Young Financial Planning Services, for professional assistance anyone can actually understand.

understand.ability. The General Board presents Ernst & Young Financial Planning Services, for professional assistance anyone can actually understand. financial planning services understand.ability. The General Board presents Ernst & Young Financial Planning Services, for professional assistance anyone can actually understand. KNOWledge at no charge.

More information

Carer. Carers Strategy for Norfolk 2014-17. Working together to support carers in Norfolk

Carer. Carers Strategy for Norfolk 2014-17. Working together to support carers in Norfolk Carers Strategy for Norfolk 2014-17 Working together to support carers in Norfolk Outcome 1 Information on services and support Carers receive information in an appropriate and timely manner and in a way

More information