OAKHAM MEDICAL PRACTICE (OMP) PATIENT PARTICIPATION GROUP (PPG) COMMITTEE MEETING 16 JULY 2015

Transcription

1 OAKHAM MEDICAL PRACTICE (OMP) PATIENT PARTICIPATION GROUP (PPG) COMMITTEE MEETING 16 JULY 2015 NAME Dr John Harry () Dr Ryszard Bietzk (RGB) Ian Razzell (IGR) Dr Cheryl Rogerson Suzie Henson-Amphlett (SHA) Jacqui Darlington (JD) Christine Spark (CS) Rob Mulvery Jean Henson Barry Henson Maggie McLester Rosie Wilkins Jean Johnson Pat Fynn Betty Bell Chair PPG Partner OMP Business Manager OMP Apologies: NAME Ella-Bay Morton Mike Frisby Wanda Saunders Barbara Phillips Audrey Bellamy-Moore Rosie Whittaker Claire Seymour SER ISSUE LEAD DISCUSSION ACTION 1 Introduction and IGR IGR opened the meeting with a Apologies welcome and thanked all those attending (including the partner PPG from Market Overton and Somerby) - apologies were recorded. Those present were asked to introduce themselves and describe how they felt they could contribute to the future of the PPG. 2 Minutes of PPG Steering Group 06 May 15 IGR These were reviewed and it was agreed by those present that due to a delay between meetings it would be appropriate to start afresh. 3 Matters arising: IGR Not applicable 4 Election of new Committee IGR IGR explained to all present that the first area to address was that of PPG appointments. At present Dr John Harry was in place as the Chair and it was put 1

2 to the floor that his position be voted upon. There was a unanimous show of hands for Dr Harry to remain as the Chair for a further 12 months. The position of Vice-Chair was discussed and put to the floor but by the end of the meeting there were no volunteers to take on the shared responsibility with Dr Harry. This position along with that of Secretary will be reviewed at the next PPG Meeting. Other members present were then asked to contribute within their areas of expertise and the following were identified: Jacqui Darlington Caring and Disabilities Jean Henson Dyslexia and Dyspraxia Ella-Bay Morton Young persons (in absence TBC) Christine Spark - Elderly persons and Diabetes Suzie Henson-Amphlett East Leicestershire and Rutland Alliance (ELRA) It was further agreed that the remainder of those present would contribute as permanent members but were limited (by availability) to a specific area. ALL The Steering Committee was also discussed and membership of this group will remain at approximately five (although new members would be welcome to attend). ALL 5 Terms of Reference formally opened the meeting explained the role of the PPG and its autonomy underpinned by membership of National Association of Patient Participation Groups (NAPPG). He also presented the Terms of Reference of Oakham PPG (see attached) for all to review, with comments invited for the next meeting. ALL 6 Threats to local services raised a point on the provision of referred services (ophthalmology etc) with concerns that some hospital-based services may be moving to other locations within the ELR boundaries. 2

3 RGB responded, outlining that some services are moving closer to the communities they serve, but in line with requests from patients that services become more accessible. contended that change of this kind is important to understand and that he would be looking for interested parties to help him attend meetings that discuss the future of services giving the PPG a better informed voice for the community. 7 Representation on related health groups raised the following groups which are relevant to the PPG: East Leicestershire and Rutland Clinical Commissioning Group (ELCCG) East Midlands Ambulance Service Leicestershire Partnership NHS Trust East Leicestershire and Rutland Alliance (ELRA) 8 PPG in the community RM raised communication as one of the key areas of focus for the PPG. JD and SHA supported this view and agreed that the PPG membership need to develop a communications network that links key groups together (avoiding an unwieldy list). It was agreed that this requires more work by the Group and publication of the list once it has been seen by the Chair and elected members. 9 Lack of GPs and use of Nursing Staff RM RM raised the issue of GP recruiting that is affecting Oakham (as much as the rest of the UK) and the impact on the Practice. He put to the group that the patients need to understand the problem better than they do now and be more responsive to the services offered by the Practice nurses. 10 Future of the PPG There was further discussion from across the floor on the positive steps the PPG were taking and JM suggested that future meetings could perhaps include a visiting speaker. IGR agreed to provide a summary of activity from the Practice at each further meeting of the PPG along with the two first editions of the PPG report/leaflet. This will be forwarded to all members of the PPG (for them to distribute) and would also be placed in the Practice for patients to take away and view. It will also be 3

4 11 AOB placed on the Practice website (along with copies of the PPG Minutes. The matter of PPG frequency and what time it meets was discussed at length and it was agreed that meetings would be every quarter, allowing the Steering Group time to refresh issues and bring researched and detailed Agenda items to the table. It was also agreed that the start time for PPG meetings should move forward to 1900hrs (7pm) for the future and should last no more than 90 minutes complete by 2030hrs (8:30pm). The next Steering Group will meet on 18 August at Oakham Medical Practice with an 1830 (6:30pm) start. 13 Oct 2015 at Rutland Memorial Hospital. 12 Date of next PPG meeting 4

5 OAKHAM MEDICAL PRACTICE (OMP) PATIENT PARTICIPATION GROUP TERMS OF REFERENCE (TORS) 1. Name The group shall be called Oakham Medical Practice Patient Participation Group (PPG), and shall be affiliated to the National Association of Patient Participation. 2. Purpose To give patients the opportunity to identify and influence areas for improvements in health and care services and help improve communication between the practice and patients. Support the East Leicestershire and Rutland Clinical Commissioning Group (ELRCCG) by providing feedback on health and care services to help inform locality Commissioning planning and decisions. The PPG will maintain a positive and constructive relationship between the patients, the practice and the community it serves, ensuring the practice remains responsive to all its patients needs. 3. Aims To work in partnership with the practice and to strengthen the relationship between the practice and patients in order to: Provide an opportunity for patients to provide feedback and comments about the practice to continually improve services. Act as a critical friend to the practice by providing a patients perspective ensuring services, plans and activities respond to patient clinical needs and priorities. Identify opportunities to improve the patient experience. Develop and encourage two-way communication between the practice and patients, building stronger relationships through various means. Seek public and patient views on practice and local health issues through surveys and verbal/written communication. Encourage and enable professional peer support to patients promoting healthy lifestyle choices, self-care and understanding of long term health conditions. Support the production of patient friendly information including appropriate external group contacts. Provide a link between the practice PPG and other Locality PPGs to enable patients to have input into wider health service developments and issues. Provide care and understanding to develop trust between the patient and the practice, leading to mutual respect. 5

6 4. Membership Open to a maximum of 24 patients registered at the practice and all practice staff. The PPG will elect annually a Chairperson and Vice Chairperson along with other appropriate members to undertake organizational/administrative responsibilities. Membership of the PPG is voluntary, but members are asked to serve for a minimum of 12 months and should be able to actively contribute. They should also develop a shared responsibility for the group and encourage membership from across the community. Members are asked to attend meetings as frequently as possible and submit apologies to the chair if unable to attend. 5. Meetings The group will meet at least four times a year and will also arrange an Annual General Meeting (AGM). Notices of meetings and minutes will be displayed on the PPG notice board in the practice waiting room and on the practice website. Members will also be alerted through personal or post. Agendas will be organised by an elected steering group made up of patients and practice staff. This will require no more than eight patient members (including the Chair) and will also meet four times per year (four weeks before each PPG). At the meetings. Open & honest communication will be encouraged. The group will be flexible, listen, ask for help and support each other. The group will demonstrate a commitment to delivering results. Everyone s contribution and views are valid and will be listened to. Members will not use the meetings as a forum for individual complaints or issues, although constructive personal insight will be welcomed. Members will commit to respect practice and patient confidentiality at all times. Minutes/action points will be recorded and published on the practice website. 6