Overview of the features that provide the highest return on your investment in Tour de Force

Transcription

1 ROI Summary Overview of the features that provide the highest return on your investment in Tour de Force Tour de Force provides many areas of functionality that will help automate your sales organization and allow it to operate in a much more streamlined, professional, and efficient manner. Tour de Force allows you to eliminate all of the islands of data that exist today within your organization in the form of various spreadsheets, binders, and individual Outlook folders. The centralization of this customer knowledge into a single application enhances communication within your team and gives you visibility into the way your organization interacts with customers and with prospects so that you can make changes that will improve sales, revenues, and customer satisfaction. Across the board, the features and functionality in Tour de Force provide two key benefits. The first benefit is that Tour de Force allows your organization and your users to be more efficient so they have more time to spend on the activities that directly impact your bottom line. The second benefit is that Tour de Force allows your organization and your users to be more effective so that the activities they are spending their time on are delivering the highest possible result. Although this document does not cover every feature that Tour de Force has to offer, it does cover the key features that will have the greatest impact on the return on your investment in Tour de Force during the first months of utilization Save time and increase efficiencies across your sales team with the ability to easily and conveniently access customer data. Grow sales with Sales Force Automation and Business Intelligence features that will streamline and standardize your sales processes while providing your sales team with more effective ways to perform their daily activities. Improve business processes and reduce risk of loss with functionality that will allow you to address areas of your business that you can t currently address. Increase sales and revenues with tools that will allow you to perform fact and objective based Sales Planning.

2 1 Save time accessing customer data Tour de Force provides your sales team with the ability to easily and efficiently access customer data. This data is provided in what we call a 360 customer view all the information that a sales person needs to know about a customer can be found in one place. Tour de Force not only makes it easy and convenient for your sales team to access the data that they need but also provides data not found in most systems. Tasks And much more Take Action: Add Accounts Add Contacts Create Opportunities Create Quotes or Proposals Enter Expenses Schedule and/or Assign Tasks Schedule Appointments OUTLOOK INTEGRATION And much more Tour de Force integrates seamlessly with Microsoft Outlook. Sales people do not have to open a separate program or perform duplicate actions. All of the customer information that they need is in one place. LOGGING Tour de Force in conjunction with your mail server, automatically saves and archives each customer or vendor to the appropriate Account and Contact Record. This allows for immediate visibility ERP INTEGRATION Tour de Force integrates to your ERP system, giving your sales team access to their sales data in a format that s easy to view and easy to analyze providing them with key business intelligence they of all customer correspondence at the click of a mouse. No searching for missing s or asking Inside Sales to forward an to Outside Sales, as all Tour de Force users have this data readily available to them. can use to drive sales. ALERTS & NOTIFICATIONS TOUR DE FORCE MOBILE Your sales team has access to all the information they need, anytime and anywhere, whether they are in the office or on the road. Capabilities of Tour de Force Mobile: The Alerts & Notifications module allows you to set-up custom alerts that are ed to your team. The usage of the Alerts & Notifications module is extremely flexible, and will vary greatly from company to company depending on their View items and records: Accounts Appointments Contacts Documents s Open Orders Opportunities Quotes Sales History individual needs. Alerts & Notifications can be scheduled, for example, an Alert can be sent out to a sales person every morning at 7:00 a.m. containing the details of what has occurred in their territory the previous day. Alerts & Notifications can also be set to automatically generate when a given event takes place, for example, an Alert can be sent out to a Sales Manager anytime a new Opportunity is created at their branch.

3 TIME AND EFFICIENCY GAINS FOR OUTSIDE SALES In addition to the capabilities listed above, Tour de Force provides additional time and efficiency gains for Outside Sales through the use of Tour de Force Mobile. When sales people open their laptops, tablets, or mobile phones to check s or their calendars, Tour de Force is right there. They have access to all the key customer information they need without having to go to other programs, hunt down folders, or call their inside sales team. TIME AND EFFICIENCY GAINS FOR INSIDE SALES In addition to the capabilities listed above, Tour de Force delivers time and efficiency gains for inside sales by reducing the need for outside sales to call inside sales. Outside sales people are notorious for calling inside sales people when they are on the road to ask questions or find out information about an account before they walk in to make a sales call. Each time an outside sales person calls an inside sales person it pulls the inside sales person away from servicing the customer. With Tour de Force, there is no longer a need for outside sales to call and monopolize the time of inside sales as outside sales already has access to the key information that they were forced to call in for in the past. ROI Analysis TIME AND EFFICIENCY GAINS FOR MANAGEMENT In addition to the capabilities listed above, the Manager s Console in Tour de Force gives sales and management the ability to view, analyze, and report on key business intelligence. Analyze and Report On Sales Data Sales and Gross Margins by Account Sales by Vendor and Product Groups Customer Order History down to the Line Item Level Sales goals and performance to goal by Company, Territory, Region, Branch, Salesperson, Account, Product Group, etc. Account sales history last 2 years, 1 year ago and FY to date - for billed sales, billed gross margin, gross margin % and bookings Analyze and Report On Opportunities Segment Opportunities by $ Amount, Close Date, Close Probability, and Next Action Steps Analyze current Opportunity Sales Funnel identify where holdups are in your sales process and make changes to correct those areas Analyze and Report On Sales Activities Existing Accounts and or Contacts within the Accounts Existing Opportunities for each Account All Account or Contact linked items such as s, Quotes, Documents, Appointments, Tasks and much more SAVE TIME AND INCREASE EFFICIENCIES ACROSS YOUR SALES TEAM WITH THE ABILITY TO EASILY AND CONVENIENTLY ACCESS CUSTOMER DATA. When using Tour de Force, a manager or salesperson should conservatively save at least 15 minutes per day in the amount of time they spend looking up information or calling inside sales to get information that they now have at their fingertips. If each salesperson works an average of 200 days per year, Tour de Force would conservatively give them back 50 hours every year that they could put towards acquiring new business and increasing sales - instead of looking up information or calling the inside sales team. If the average cost with benefits of a salesperson for the year is $80,000 ($38.50 per hour), then this equates to a direct productivity return of $1,925 per user, per year, simply on the basis of the time they save accessing information.

4 2 Grow sales with SFA and BI Features Most organizations today have business processes in place that require sales people to log and report on sales opportunities they are working on, sales activities being performed throughout their day, and the expenses incurred while performing their job. The primary issue in most organizations is that these processes are manually intensive for both the sales person to maintain and the manager to review, there is very little business intelligence that can be drawn from the data, and it is very time consuming to incorporate so that a sales manager can use the information to coach and manage a sales team. Tour de Force provides a wide range of Sales Force Automation features that streamline the functions outlined above, allowing your salespeople to perform those functions in a more efficient, effective manner. In addition, Tour de Force manages these functions in a way that provides far more business intelligence to the sales person and the sales manager, allowing for better strategic planning and coaching. STANDARDIZE SALES PROCESSES Tour de Force provides the toolset required to implement a structured, standardized sales process across your business. If you already have a standardized sales process, Tour de Force can be configured to support that existing process. If you don t have a standardized sales process, the Consultants at Tour de Force can work with you throughout the implementation to create a sales process. OPPORTUNITY MANAGEMENT The Opportunity feature in Tour de Force gives you the ability to manage and monitor your sales funnel. An Opportunity in Tour de Force can be used to represent any situation that could potentially produce revenue. With regards to the sales cycle, an Opportunity represents a potential sale to a prospect or customer, and all activities related to that sale such as Appointments, s, Meetings, Tasks, and Quotes are able to be tracked in Tour de Force. In addition to managing Opportunities, Tour de Force gives an organization a complete view of their sales funnel. A Sales Manager can easily see if there are any bottlenecks or bloated stages in their sales funnel, or if there are an insufficient number of leads at any stage of the sales process. User Defined Fields allow you to build your Opportunity forms with the information that is critical to your business. Commonly used fields include: Opportunity $ Value Sales Stage Projected Close Date Next Action Step needed to advance the sale Vendor Partners associated with the sale Forecasts by major product groups for large opportunities that may have multiple product groups Competitors Lead Source Any other piece of data or information that is important to your business IMPROVE QUOTE/ PROPOSAL PROCESSES The Quote (Proposal) function in Tour de Force allows your Field Sales team to generate standardized, professional looking Quotes from their laptops whether online or offline. Quote pricing and line items are entered into the Quote tool in Tour de Force and then are pushed to

5 Microsoft Word Templates that can be provided to the customer. The Quote templates can be auto-populated with the customer s data and data from the Quote. A salesperson can easily prepare a Quote that already contains benefit summaries, scope of work conditions, terms of payment, special terms and conditions, and any other items you would like incorporated into your Quotes. Quotes are directly linked to the Account and the Opportunity that the salesperson is working on, giving any other Tour de Force user the ability to access and review the Quote (if they have the appropriate permissions). If a sales representative is on vacation when the customer calls with questions, the Quote is easily accessible by any other user. Someone can easily answer the customer s questions right on the spot without making them wait until their sales rep returns. Highlights of the Tour de Force Quote tool: Quote pricing is always accurate and current, as pricing is taken directly from your ERP business system. Salespeople no longer need to save vendor pricing spreadsheets on their laptops and there is no risk of them quoting a customer the wrong price because they were referring to an outdated price list. Create a quote in Tour de Force and convert that quote to an ERP order with the click of a button, even from mobile devices. Easily add custom line item pricing for nonstock items or custom items that are not in the ERP system. View and modify the line item pricing or gross margin in the Quote by several methods, allowing your sales force to maximize the gross margin of the customer order. Quotes can be pushed to Word templates that have been written, designed, and approved by your marketing or management department. This allows you to standardize the documents that are being provided to your customers to make sure your company standards are being met. These drafts become standard text for all sales to access from Tour de Force. You can have many different Quote templates for each of the different types of Quotes that your sales team prepares, for example, one for power units, one for filtration carts, one for custom hose assemblies, etc. Quote templates allow you to incorporate all terms and conditions in the quote. Quotes can easily be tailored, for example, they can contain a section for special terms and conditions that can be filled in specific to that sale. Scope of work terms can easily be incorporated in the Quote template, for example: Customer to locate and site the power unit at their facility Customer to provide electrical connections for 40 amps at 240VAC Customer to provide technician for system startup, etc. TASK AND ACTIVITY MANAGEMENT Tour de Force uses Tasks and Activities to manage the jobs, responsibilities, action items, or deliverables that need to be tracked and managed to completion in your business. From a sales perspective, these are the actions that will drive sales. Tour de Force not only provides the salesperson with the tools that will allow them to manage their tasks and activities more efficiently and effectively, but also provides the sales manager visibility into the day to day activities and progress of their sales team. For many businesses, the Task and Activity Management features in Tour de Force replace their current Call Reporting processes. A Sales Manger no longer has to wait for a sales representative to turn in a Call Report at the end of the week or the end of the month. Instead, they can access the notes and outcome from a sales call as soon as it is entered. To save your sales team time, Tasks and Activities can be added and modified directly from Outlook or from Tour de

6 Force Mobile. Instead of waiting until the end of the day or the end of the week, a salesperson can quickly add their notes from a sales call using their tablet while they re still at the customer site. A Task in Tour de Force is a job, responsibility, action item, or deliverable that needs to be completed. Tour de Force uses the Microsoft Outlook Task form and all Tour de Force Tasks show up in the Outlook Task list. When a Task is created in Tour de Force, it is automatically linked to the corresponding Account, Contact, or Opportunity, giving other users the ability to view status of the Task. A Task can be used to manage a single occurrence, such as sending a Quote to a customer. It can also be used to manage an ongoing event, such as following up every 30 days with a prospect to see if they re ready to move forward. An Activity in Tour de Force is a record of a job, responsibility, action item, or deliverable that has been completed. It is used to document the specifics of those actions and their corresponding results, which may be related to sales, marketing, consulting, customer service, etc. When a Task is completed, Tour de Force allows the Task to be converted to an Activity so that the results of the Task and the time spent completing the Task can be logged to the history of an Account, Contact, or Opportunity. The Activity allows other users to know exactly what happened, when these activities happened, and how much time was utilized to perform or to complete these activities. The Tour de Force Activity form is completely configurable, allowing you to track and manage only the data that is important to your business. GAP ANALYSIS Gap Analysis lets you slice and dice the business data from your ERP system in a manner that lets you see which sales you are getting and which sales you are not getting. With Gap Analysis, you can quickly identify where you have opportunities for sales growth with your existing customers. This data can then be used in many different ways to drive sales in the gaps that have been identified. Examples of the data that can be uncovered with Gap Analysis and the actions that can then be taken: Gap Analysis: Customers that have power units and have not purchased filtration carts for maintenance Action Item: Assign a task to the sales representative responsible for each account requiring them to contact the customer and find out if they ve purchased a filtration cart from someone else or if they have a current need for a filtration cart. Gap Analysis: Mobile OEM s that have spent over $2,000 on cylinders, valves and pumps but less than $250 on hose kits Action Item: Launch an marketing campaign offering these Mobile OEM s a 10% discount on hose kits. Gap Analysis: Industrial customers that purchased over $500 on light bulbs last year but have not purchased any light bulbs this year Action Item: Launch a direct mail win-back campaign. Gap Analysis: Janitorial customers in the Southeast region that have purchased floor cleaning chemicals but no floor cleaning supplies Action Item: A salesperson runs this Gap Analysis during the annual sales planning/ goal setting process. He adjusts his sales goals for these accounts to reflect that he is going to heavily concentrate on getting their floor cleaning supplies business in the next year. STREAMLINE JOB CLOSING PROCESS WITH TASK GROUPS Large complex projects require many diverse milestones and actions that need to occur in

7 order to complete a project on time and at a profit. Instead of managing a complex project with slips of paper, phone calls and s, and spreadsheets, Tasks Groups in Tour de Force allow you to implement standardized job closing processes with automated Tasks. Multiple Task Groups can be created for different types of job closings processes or different stages of the process. A Task Group is made up of a list of predefined Tasks that will be assigned to specified people. Tasks can be scheduled to be assigned at various times and to various users, depending on the milestones required to close the job. This will allow you to systematize repeatable processes in a very visible and structured way, avoiding error and saving time. A job closing Task List might include: Day 1, task assigned to Account Manager: Send hydraulic schematics to manufacturing Day 1, task assigned to Purchasing: Order long lead pump item Day 5, task assigned to Engineering: Begin welding reservoir unit Day 5, task assigned to Project Manger: Send to customer confirming their order and that manufacturing is initiated Once a Task Group is initiated, each of these tasks would be automatically sent out on the appropriate date without any additional user involvement. Tasks can be assigned to any internal or external resources needed to complete the project. The Tasks can also be modified with each instance that the Task Group is used. For example, if there is a step of the job closing process that occurs on most but not all job closings, that task can be removed when it is not needed. ROI Analysis GROW SALES WITH SALES FORCE AUTOMATION AND BUSINESS INTELLIGENCE FEATURES THAT WILL STREAMLINE AND STANDARDIZE YOUR SALES PROCESSES WHILE PROVIDING YOUR SALES TEAM WITH MORE EFFECTIVE WAYS TO PERFORM THEIR DAILY ACTIVITIES. It s not possible to calculate how much your sales may be able to grow once you begin using the Sales Force Automation and Business Intelligence features in Tour de Force. Every customer uses Tour de Force differently and each sales organization has a different level of maturity. An advanced, highly structured sales organization will be able to use Tour de Force to manage and support their existing processes. They may not see the same impact to their sales as would a sales organization that had never before had a documented, standardized sales process. If you select Tour de Force, the ROI that your company will achieve over the next months will depend on how you decide to use the information you now have available to you. Will you use the Opportunity Management features to decide what your ideal sales pipeline looks like, and then coach your sales team on how to achieve that ideal mix? Will you hold your sales team accountable to timely completion of their tasks and activities? Will you use Gap Analysis to identify opportunities for growth, and then strategically attack those areas? Once you have access to this wealth of information, you are in control of what to do with it. How you choose to use this data to your advantage will directly affect your ROI.

8 3 Improve business processes and reduce risk of loss Tour de Force provides a wide range of features and functionality which can t possibly be covered in this document. There are, however, several key features which allow you to improve your business processes, and reduce your risk of loss, in areas that most organizations are typically unable to address. IMPROVED SALES LEAD PROCESS Tour de Force offers many options which allow you to manage your sales leads and the processes by which you market to and track those leads. The use of user defined fields allows you to segment and profile your database in the exact way that makes sense for your business. Many customers use an Account Status field that can be used to separate Customers, Prospects, Hot Prospects, Growth Accounts, etc., and then carry out segmented marketing campaigns directly to those filtered account groups. You can also segment your database by industry, SIC code, customer type, or any other data point that applies to your company. Tour de Force allows you to tie leads to an event or marketing campaign so that you can track the long term progress of those leads. This allows you to track the effectiveness of your event strategy or marketing campaigns and allows you to track the ROI of your marketing programs such as tradeshows, counter days, etc. The system provides many flexible ways in which leads can be managed. For example, new leads could be added to a specific Account grouping that is managed by the Marketing department. Once a lead is qualified, it could be transferred to the appropriate salesperson with a task for the salesperson to follow-up. This can also be accomplished using an Account Manager field which can be updated as the lead progresses. Your customer data is one of your organization s most valuable resources and as such it s extremely important to protect it and safeguard it against loss. ELIMINATE RISK OF MISSING DATA Many companies without fully integrated systems maintain customer information in the ERP system, in the CRM system, in a salesperson s notebook, in personal Outlook contact lists, and in various folders and spreadsheets on salespersons laptops. This becomes a real risk should an employee leave or be terminated. Months of lost time can be wasted bringing a new salesperson up to speed with important customer information, and many times that valuable customer information can t be recovered. Tour de Force immediately eliminates these risks as the system automatically captures all the pertinent data you need even if the salesperson leaves the company. All Account and Contact records are safely stored in Tour de Force even prospects that are not in your ERP system. All customer Appointments are stored in Tour de Force and are visible in Outlook a brand new salesperson can see every appointment the departing salesperson made, with whom and when. All Activities are stored and available to review with the notes left by the person who conducted the Activity. All Tasks are stored and are visible directly in Tour de Force. If there is an ongoing Task and the salesperson leaves, the Task is still visible

9 and the new person can pick right up on the call. All s and Documents are stored with the Account and Contact records within Tour de Force so there is no risk of lost data. It s easy for a new salesperson to chronologically review all the communication and history of what has taken place with a customer. All Quotes and Opportunities are stored with the Account. EVENT PLANNING MODULE The Event Planning Module in Tour de Force allows you to fully coordinate all of the activities required to hold or attend an event, including assigning Tasks, scheduling Appointments, inviting attendees, launching or direct mail marketing pieces to attendees or invitees, and much more. In addition to managing physical events, the Event Planning Module can also be used to manage marketing campaigns such as webinars, direct mail campaigns, and other various marketing programs. The Expenses associated with holding or attending the Event can be tied together, and new Opportunities generated as a result of the Event can be tied to it as well. This allows you to track the effectiveness and ROI of your Events. VALUE ADDED QUANTIFICATION Many times all the customer sees is price. They forget the times you ve provided them with support or other services, and since most organizations don t have a way to quantify these value added services, they may lose a sale or a customer on price alone. Tour de Force provides tools that allow you to quantify the value added services you ve provided to your customers, such as quantifying the Application Engineering time spent on customer projects. The Tour de Force Support form is completely configurable, and can be used to log events such as: Date of Support Situation Description i.e. line down, controller wouldn t work, system not functioning correctly, etc. How the Support was provided in person, phone, online, etc. Support Category - examples: System Schematic Design System Troubleshooting System Start-up & Commissioning Service Call Troubleshooting Training Any other type of support that an organization provides How much time was spent on the Support request What Vendor Product was supported ability to create as a check box that allows multiple selections (this allows an organization to show their vendor partners how much value added support they are providing) How the customer objectives were met a note field explaining the result, i.e. Left the customer with their line #4 in full production This kind of information is extremely valuable for sales to be able to show to a customer who is at risk of taking the sale somewhere else based on price alone. It allows you to quickly look at a customer record and quantify the value added services you ve provided them over the course of your relationship. The advanced reporting and filtering capabilities of Tour de Force CRM allow you to quickly calculate the amount of time you ve spent on these value added services, so that sales can show the value your company has provided to the customer. This can help justify pricing, keep your margins high, and increase customer retention rates.

10 JOB MANAGEMENT The Job Management features in Tour de Force provide the ability to manage large opportunities that are not directly with an end user or customer, but rather are being bid by multiple contractors that have influence from architects, engineers, etc. Public bid or construction bid job scenarios are complicated processes that are hard to manage and track. The unique feature set in Tour de Force addresses and simplifies this process, giving you the tools you need to increase your wins. In the job record in Tour de Force, link all contacts who in involved in the job. Set-up automated processes to create jobs based on a specified set of criteria. Using the Alerts & Notifications module, sales people can then be automatically notified whenever a job is created in their territory or region. Track any and all Job information that is important to your organization through the unlimited use of user-defined fields and/or categories. Create custom Job lists and reports with the use of extensive filtering capabilities which allow you to filter on any field found in an Job. Use those analytics to streamline and adjust your sales process in order to hit and exceed your sales goals. ROI Analysis IMPROVE BUSINESS PROCESSES AND REDUCE RISK OF LOSS WITH FUNCTIONALITY THAT WILL ALLOW YOU TO ADDRESS AREAS OF YOUR BUSINESS THAT YOU CAN T CURRENTLY ADDRESS. Once again, a numerical ROI in this area is impossible to calculate. Each business is different, and the effect that these features can have on your business is specific only to you. If you can improve how you handle your sales leads, you can increase your sales. If you can make sure that no employee can take their customer information with them when they leave, you can reduce your risk of losing revenue from lost customers. If you can strategically hold and attend Events that you know will have the highest ROI, you can make sure your marketing dollars are being spent effectively. If you can quantify your value to your existing customers, you can reduce the risk that they ll ever leave you for a lower cost competitor. How much are each of these benefits worth to your company?

11 4 Increase in sales and revenues with sales planning tools Most companies have implemented an annual sales planning process during which they set sales goals and growth projections for the coming year. They may set corporate goals and then require each salesperson to set a goal for how much they will increase sales in their region. Company-wide, there are numerous spreadsheets and documents that are passed around during the flurry of sales planning. Unfortunately, once the plans are set and the goals documented, life goes back to normal. A salesperson may not even look at or think of their goals again until the end of the year. The problem with this process is that, although there is a plan, it s not specific enough. How can a salesperson deliver on a goal of increasing sales by 20% if they don t have objectives for how they are going to meet that goal? The Sales Planning module in Tour de Force was designed to allow an organization to create fact based sales plans that include the objectives needed to successfully carry out those plans. Goals can be set at multiple levels, from the corporate level all the way down to the account level and into specific key vendors and products. Goals can also be set to either roll-up or roll-down. For example, each salesperson can set goals for their accounts and their region. Those can goals can then be rolled-up to the corporate level. Tour de Force also provides sales planning and goal setting features, allowing your company to have all annual goals in place that are able to be reviewed at many different levels across the organization, such as: Branch Goals Salesperson Goals Product Manager Goals Goals by Key Accounts Goals by Key Vendor Goals by Key Product Lines The Gap Analysis feature allows a salesperson to evaluate their accounts to find areas for growth and then set their goals accordingly for those accounts. They can easily review the product mix that the specific customer purchased last year to identify which other products they should be purchasing but aren t. This allows them to set fact based goals for the strategic accounts that they want to focus on. Tour de Force allows both the salesperson and the sales manager to effectively and efficiently manage the objectives required to meet their goals. Once the salesperson identifies their goals at the account level, they can then use the Opportunity feature and the Task feature to manage the steps they need to take to achieve those goals. The Sales Manager can easily review the salesperson s progress and whether or not they are performing the steps and tasks needed to achieve the goals they have set. The sales goals provide real time analysis throughout the year on actual versus goal without any manual updates to the plans. The ability for Managers to effectively coach their sales force is the single biggest contributor to growing sales in a pro-active manner, which will drive your revenue significantly. Corporate Goals Regional Goals

12 Managers can objectively coach their salespeople on: Performance to goal, run rate, and annualized % of goal for the territory or account base Key Opportunities and where we are in the sales stage What specific actions need to happen to advance the sale What additional resources need to be involved How the manager can specifically assist the salesperson ROI Analysis INCREASE SALES AND REVENUES WITH TOOLS THAT WILL ALLOW YOU TO PERFORM FACT AND OBJECTIVE BASED SALES PLANNING. The enhanced Sales Planning Process that is available in Tour de Force drives more effective sales plans which in turn increases sales and revenues. The ability to track and measure those plans throughout the year gives a management team the ability to identify when team members are underperforming and address those issues right away. Tour de Force gives your sales team the blueprint they need to follow to meet their goals and the tools they need to do so.

13 Summary Tour de Force is not just a rolodex contact management system. It is a complete CRM System with the strongest distributor centric sales force automation and business intelligence features on the market. The seamless integration with Microsoft Outlook drives user adoption because the system is convenient to access and easy to use. Integration to your ERP system provides your sales team with actionable business intelligence they can use to drive sales and revenues. Tour de Force Mobile was designed with the outside sales person in mind, and delivers the full functionality that they need to be productive while they re out of the office. In the simplest explanation, Tour de Force increases efficiencies and effectiveness across the organization. While it is impossible to assign a number to the return that you will achieve on your investment, our 98% customer retention rate is proof that the return is significant enough to validate the investment.