John F. Talbot, PhD Executive Vice President and Senior Associate, OPEN MINDS Pre-Institute Seminar sponsored by Credible Behavioral Healthcare
|
|
- Hector Young
- 8 years ago
- Views:
Transcription
1 John F. Talbot, PhD Executive Vice President and Senior Associate, OPEN MINDS Pre-Institute Seminar sponsored by Credible Behavioral Healthcare Software October 16, :30pm
2 I. Creating A Culture Of Organizational Measurement II. The Four Cornerstones Of Metrics-based Management III. Management Dashboards And Alerts 2
3 I. Creating A Culture Of Organizational Measurement 3
4 Whatever gets measured Gets attention Gets done If you don t measure it, you can t manage it Essential in a turbulent environment 4
5 Metrics-based management is a performance management system that relies on three components, each of which must be quantitatively and qualitatively expressed. Current state: baseline measures of your organization s current performance Desired state: where your organization wants to be regarding key priorities Bridging the gaps: a definitive plan for how you'll move your organization to achieve the desired performance 5
6 Opinions Decisions Decisions Opinions 6
7 Data Decisions Analysis 7
8 Stage 1: Data Collection Identifying the Key Performance Indicators for the organization as a whole and for each department. Determining what data needs to be captured and setting up the data reporting procedures Stage 2: Data Analysis Process of analyzing the data to ensure that the organization is meeting performance targets Using data analysis for continuous improvement Stage 3: Benchmarking Using appropriate benchmarks from customer/marker/regulatory expectations Benchmarking best-in-class across industries Benchmarking industry peers as appropriate Stage 4: Decision Making & Process Improvement Take decisions based on data collected to alter your processes and also look at improvements in data being collected and ensuring quality of data.. Stage 5: Follow-Up & Continuous Improvement Follow up on the decisions taken for process improvement and measure effectiveness of the decisions after new numbers are available. Do this repetitively. 8
9 Measure the metric Launch the improvement Learning about markets, customers, competitors, and processes Analyze the metrics Design and develop improvement Identify improvement opportunities 9
10 Cultural shift toward accountability for performance metrics executive team, program managers, and supervisors Role of the manager is to ensure the targets are met planning, human capital, processes, policies, etc. Metrics at all levels are used to for performance measurement 10
11 II. The Four Cornerstones Of Metrics-Based Management 11
12 12
13 Routine Operational & Management Reports Key Performance Indicators Benchmarking & Performance Targets Management Dashboards & Alerts 13
14 14
15 Start your metrics management approach by ensuring that staff have access to data via routine reporting to manage day-to-day operations and supervise staff. 15
16 These ensure that all staff has access to the accurate, up-to-date information that they need to do their jobs on a daily basis. With roughly ninety percent of the reporting needs for organizations being planned and predictable, this simply means producing and using meaningful reports from the management information system and making certain that staff know how to use them. 16
17 1. Caseload report 9. No-show and cancellation report 2. Staff productivity report 10. Discharge report 3. Care access measures reports 11. Consumer demographics reports 4. Waiting list 12. Mandated treatment monitoring reports 5. Closed case notification 13. Medication profile and report 6. Care provider and program admissions report by client 14. Daily census 7. External referral report 15. Tickler report 8. Internal referral report 16. Crisis call tracking 17
18 18
19 Internal reports are reports identified for use by the agency staff to manage operations. External reports are those required periodically by outside parties (such as state agencies). Additionally, reports are given a preliminary priority level by the management team. The priority levels are as follows: Priority 1 An essential report that must be operational on the day the organization begins to use its new software application Priority 2 A non-essential report, but highly desired as soon as possible after the new software implementation Priority 3 A non-essential report, but anticipated as part of a longer term expansion of management reporting and enhanced operations 19
20 20
21 21
22 Key Performance Indicators (KPIs) Are financial and nonfinancial measures used by management team to ensure that organization is on track with strategic objectives KPIs represent those data points that measure the health of your organization KPIs are typically tied to an organization's strategy using concepts or techniques such as the Balanced Scorecard Ideal Performance Indicators A ideal KPI is a key part of a measurable objective, which is made up of a direction, KPI, benchmark, target, and time frame. For example: "Increase average revenue per customer from $30 to $50 by 2008." In this case, 'Average revenue per customer' is the KPI. 22
23 A KPI should follow the SMART criteria. S The measure has a Specific purpose for the business. M It is Measurable to really get a value of the KPI. A The defined norms have to be Achievable. R The KPI has to be Relevant to measure (and thereby to manage). T It must be Time-Phased, which means the value or outcomes are shown for a predefined and relevant period. 23
24 Coincident indicator Leading indicator Lagging indicator 24
25 Provide a quantifiable measure to monitor strategic objectives Focus attention the attention of staff on performance required for success Allow measurement of accomplishments, not just of the work that is performed Provide a common language for communication Are explicitly defined in terms of owner, unit of measure, collection frequency, data quality, expected value (targets), and thresholds Increases accountability Are valid, to ensure measurement of the right things Are verifiable, to ensure data collection accuracy 25
26 Monitor representative metrics of organization s performance To stretch to better performance! Proactively address problems ( leading indicator concept) Use as guide to selecting issues for further exploration 26
27 Overall Organizational Level Strategic Objectives Department/Program Level Finance IT HR Programs/Clinical 27
28 Organization Strategic Plan & Objectives Organization-Wide Performance Indicators Operating Unit Plan & Objectives Operating Unit Performance Indicators Program Plan & Objectives Program-Specific Performance Indicators Individual Staff Performance Objectives 28
29 Revenue (overall and by service line) Expenses (overall and by service line) Profit/loss (overall and by service line) Unit cost by service by site Cash reserves Accounts receivable Number/$ amount of denied claims, by payer 29
30 Number of referrals by referral category Conversion rate for referrals Number of complaints 30
31 Human Resources Number of new hires Number of terminations Rolling turnover rate (3- month) by site 31
32 Clinical Quality of care measures Client satisfaction Sentinel events Adherence to documentation and other compliance requirements Percent of staff who met clinical productivity requirements by site No-show rate for MDs Readmissions to hospital 32
33 Number of new programs implemented Internal process innovations resulting in better service to customers and/or greater efficiencies 33
34 34
35 The third cornerstone is using benchmarks and performance targets to challenge and drive continuous improvement in service quality and operations. 35
36 Establish your KPIs Continued measurement Conduct research to find appropriate benchmarks Modify your KPIs as needed Incremental versus stretch targets Compare your KPIs with benchmarks Analyze gaps 36
37 Best in class within behavioral health Best in class in healthcare Best in class in other industries Beware the benchmarking mediocrity trap!! 37
38 38
39 III. Management Dashboards & Alerts 39
40 The last phase in implementing metrics-based management is to make certain that your managers and staff cannot miss key performance information by using some form of a management dashboard. Typically, management dashboards or alerts include discrete performance metrics that measure critical operational components of your organization. Warn you about problems before it is too late! 40
41 A computer interface that organizes key performance indicators in an easy to read format, displaying the information that executives need to run an organization. 41
42 Step One: Determine what dashboards are needed, and who will receive them, and at what frequency Step Two: Design the prototype dashboards Step Three: Test drive the dashboards and train staff how to use them Step Four: Use the dashboards! 42
43 Organization Strategic Plan & Objectives Organization-Wide Performance Indicators Operating Unit Plan & Objectives Operating Unit Performance Indicators Program Plan & Objectives Program-Specific Performance Indicators Individual Staff Performance Objectives 43
44 Dashboard Contents Audience Frequency Organizational Strategic Plan Objectives KPIs for each strategic objective Executive team, Board of Directors Minimum: monthly Organizational Operations Measures Critical organization operational KPIs (usually selected department/program measures Executive team, Department program directors Minimum: monthly (some could be weekly / daily: P4P contract indicators, cash flow) Department Program Measures Department / program KPIs Department / program directors Minimum: monthly (some could be weekly / daily: P4P contract indicators, cash flow) 44
45 For Financial Managers For Clinical Managers Revenue (overall, and by program) Key compliance requirements, especially documentation Margin (overall, and by program) Unit cost by program/productivity Cash flow No-show rate Days in A/R Sentinel events Billings Rejected (by dollars or %) Billings Rejected (by dollars or %) Any financial P4P measures Any clinical P4P measures Outcome/quality measures 45
46 An intuitive graphical display that is thoughtfully laid-out and easy to navigate A logical structure that makes information easily accessible Little or no user training is required Data displays that can be customized and categorized to meet the specific needs of each user. Regular and frequent updates of dashboard information for accuracy and relevance to current conditions Information from multiple sources, departments, or markets can be viewed simultaneously 46
47 47
48 48
49 49
50 50
51 51
52 52
53 53
54 54
55 Root cause analysis (RCA) A process designed for use in investigating and categorizing the root causes of events with negative safety, quality, reliability and operational impacts. Simply stated, RCA is a tool designed to help identify not only what and how an event occurred, but also why it happened. You can only correct the problem when you are able to determine why the problem occurred. 55
56 Root causes are specific underlying causes Root causes are those that can reasonably be identified Root causes are those management has control to fix Root causes are those for which effective recommendations for preventing recurrences can be generated The more specific the team can be about why an event occurred, the easier it will be to arrive at recommendations that will prevent recurrence Pareto principle: roughly 80% of the effects come from 20% of the causes The entire healthcare system is in chaos is not a root cause Recommendations should directly address the root causes identified during the investigation If the team arrives at vague recommendations such as, Improve adherence to written policies and procedures, then they probably have not found a basic and specific enough cause and need to expend more effort in the analysis process 56
57 Define the problem Implement and monitor the recommendation Data collection Development of recommended solution Causal factor charting Root cause identification 57
58 The problem must be clearly operationally defined Rather than: Our documentation is terrible Instead: 80% of the treatment plans in the children s outpatient clinic were not completed within the required timeframe of 72 hours after intake 58
59 Without complete information and an understanding of the problem, the causal factors and root causes associated with the event cannot be identified. The majority of time spent analyzing an event is spent in gathering data. For our problem with treatment plans not being completed on time, data that could be gathered includes: Completion rate by team, therapist Data about what elements of the plan are not completed on time Other? 59
60 Causal factor charting Provides a structure for investigators to organize and analyze the information gathered during the investigation and identify gaps and deficiencies in needed data as the analysis progresses A sequence diagram with logic tests that describes the steps in a process Begin with a skeleton flow chart that is modified as more relevant facts are uncovered Data collection continues until the team is satisfied with the thoroughness of the chart Allows the team to identify causal factors Those contributors (human errors and system problems 85% of problems are system problems 60
61 Start Consumer Arrives For Appointment Payment Collected & Receipt Given Therapist Sees Consumer Data Entered Charge Tickets Complete? Charge Tickets Turned In Weekly Charge Ticket Completed End Returned To Therapist Chart Ticket Corrected 61
62 Track the effectiveness of the solution through the KPIs 62
63 Identify solution(s) based on the results of the analysis that will address control root cause(s) of the problem 63
64 From Electronic File Cabinet To: Development of organizational strategy using data to assess internal resources and performance against external environment Design of operating unit plans to support strategy implementation using data to conduct operational business unit gap analysis and set performance standards Management of performance using data to manage the organization s operations to the performance metrics required for strategic success Evolution of market positioning using data to compare organizational performance against competitors to gain competitive advantage through refined market positioning Participation in performance-based contract arrangements using data to prospectively estimate (and manage) performance 64
65 65
66 2013 Performance Management Institute February 14-15, 2013 Clearwater Beach, Florida 2013 Planning & Innovation Institute June 11-13, 2013 New Orleans, Louisiana 2013 Executive Leadership Institute September 11-13, 2013 Gettysburg, Pennsylvania 2013 Technology & Informatics Institute October 24-25, 2013 Philadelphia, Pennsylvania 66
67 The market intelligence to navigate. The management expertise to succeed York Street, Gettysburg, Pennsylvania 17325
Performance Data, Dashboards, & Metrics-Based Management
Performance Data, Dashboards, & Metrics-Based Management The NYAPRS Collective in Collaboration with the Managed Care Technical Assistance Center (MCTAC) Monica E. Oss, Chief Executive Officer, OPEN MINDS
More informationRejean Carlson, President, OPEN MINDS 2012 OPEN MINDS Best Management Practices Institute February16, 2012 / 11:00am
Rejean Carlson, President, OPEN MINDS 2012 OPEN MINDS Best Management Practices Institute February16, 2012 / 11:00am Traditional CFO role is changing Linking budgeting and forecasting to strategic planning
More informationEstimating & Achieving a Positive ROI from EHR Adoption: The OPEN MINDS EHR ROI Model
Estimating & Achieving a Positive ROI from EHR Adoption: The OPEN MINDS EHR ROI Model Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS Behavioral Health Informatics New York Conference April
More informationmsd medical stores department Operations and Sales Planning (O&SP) Process Document
msd medical stores department Operations and Sales Planning (O&SP) Process Document August 31, 2011 Table of Contents 1. Background... 3 1.1. Objectives... 3 1.2. Guiding Principles... 3 1.3. Leading Practice...
More informationDenials Management: Key Assessment Steps to Prevent and Recover Repetitive Revenue Leakage
Industry Landscape An aging U.S. population is fueling increased demand for hospital beds and healthcare services. However, with several years of shrinking margins and falling bond ratings for many hospitals,
More informationMoving Forward: Ten Keys to Profitability
Whitepaper Moving Forward: Ten Keys to Profitability By Jerry Henderson, P.T Applied Business Intelligence: A Systematic Approach to Continuous Improvement Being a Great Therapist is Just the Beginning
More informationElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI)
ElegantJ BI White Paper Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational
More informationBest practices for planning and budgeting. A white paper prepared by Prophix
A white paper prepared by Prophix Executive summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However, common budgeting limitations
More informationClient Onboarding Process Reengineering: Performance Management of Client Onboarding Programs
KNOWLEDGENT INSIGHTS volume 1 no. 4 September 13, 2011 Client Onboarding Process Reengineering: Performance Management of Client Onboarding Programs In the midst of the worst economic environment since
More informationKey performance indicators
Key performance indicators Winning tips and common challenges Having an effective key performance indicator (KPI) selection and monitoring process is becoming increasingly critical in today s competitive
More informationRevenue Cycle Management
Revenue Cycle Management ~Becoming a patient focused but metrics driven Revenue Cycle team~ Presented by: Kimberly Moore Director, Health Care Revenue Cycle Consulting 701.239.8673 kmoore@eidebailly.com
More informationFinal. North Carolina Procurement Transformation. Governance Model March 11, 2011
North Carolina Procurement Transformation Governance Model March 11, 2011 Executive Summary Design Approach Process Governance Model Overview Recommended Governance Structure Recommended Governance Processes
More informationBest Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006
A white paper prepared by PROPHIX Software October 2006 Executive Summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However,
More informationPRODUCT OVERVIEW. Sunrise Revenue Cycle. It s all about Outcomes
PRODUCT OVERVIEW Revenue Cycle It s all about Outcomes How can health systems maximize reimbursement and reduce inefficiencies in uncertain times? The key to successfully overcoming these challenges is
More informationNICE BACK OFFICE SOLUTIONS. Improve the Efficiency and Effectiveness of Your Back Office Operations. www.nice.com. Insight from Interactions
NICE BACK OFFICE SOLUTIONS Improve the Efficiency and Effectiveness of Your Back Office Operations Insight from Interactions www.nice.com INTRODUCTION In today s competitive marketplace, your company has
More informationA proven 5-step framework for managing supplier performance
IBM Software Industry Solutions Industry/Product Identifier A proven 5-step framework for managing supplier performance Achieving proven 5-step spend framework visibility: benefits, for managing barriers,
More informationPerformance Management. Date: November 2012
Performance Management Date: November 2012 SSBA Background Document Background 3 4 Governance in Saskatchewan Education System 5 Role of School Boards 6 Performance Management Performance Management Overview
More informationDevelop Project Charter. Develop Project Management Plan
Develop Charter Develop Charter is the process of developing documentation that formally authorizes a project or a phase. The documentation includes initial requirements that satisfy stakeholder needs
More informationScioto Paint Valley Mental Health Center. Quality. Assurance Plan
Scioto Paint Valley Mental Health Center Quality 2015 Assurance Plan SCIOTO PAINT VALLEY MENTAL HEALTH CENTER QUALITY ASSURANCE PLAN OVERVIEW This document presents the comprehensive and systematic plan
More informationMEDICAL MANAGEMENT PROGRAM LAKELAND REGIONAL MEDICAL CENTER
MEDICAL MANAGEMENT PROGRAM LAKELAND REGIONAL MEDICAL CENTER Publication Year: 2013 Summary: The Medical Management Program provides individualized care plans for frequent visitors presenting to the Emergency
More informationDesigning a Metrics Dashboard for the Sales Organization By Mike Rose, Management Consultant.
Designing a Metrics Dashboard for the Sales Organization By Mike Rose, Management Consultant. Metrics can serve as critical measures of success for any organization and, in particular, the sales force
More informationtrilyst TM Presents Valeh Nazemoff www.acolyst.com
trilyst TM Presents The Importance, Process, and Consideration of a Data Model and Data Management Application in Delivering a Business Intelligence (BI) System for Data Performance Management Valeh Nazemoff
More informationExempt Performance Reviews. Date Approved: June 23, 2008 Last Edited: June 3, 2014
Page: 1 Policy The performance review process is a formal communication which is an integral part of performance management and is tied to compensation. All exempt and management employees will have an
More informationMeasuring your most important Asset: Human Capital
Measuring your most important Asset: Human Capital Workforce Analytics Training We are all familiar with the conventional HR metrics that are frequently used in organizations today Turnover rate, time
More informationRevenue Cycle Assessment
Revenue Cycle Assessment Your Challenge Maintaining the status quo can be costly. As health care operating margins shrink, hospitals need to find efficient and innovative ways to capture and collect revenues.
More informationHow To Use Business Intelligence (Bi)
Business Intelligence: How better analytics can lead your business to higher profits. Introduction The economic downturn is forcing business leaders to rethink strategic plans. To remain competitive, businesses
More informationBetter Analysis of Revenue Cycle and Value-Based Purchasing Data Improves Bottom Line
Better Analysis of Revenue Cycle and Value-Based Purchasing Data Improves Bottom Line Written by Katy Smith Senior Business Analyst Health Care DataWorks Better Analysis of Revenue Cycle and Value-Based
More information2012 National BDPA Technology Conference. Defining Project and PMO Metrics
2012 National BDPA Technology Conference Defining Project and PMO Metrics Betty Hutchins, MBA, PMP August 1 4, 2012 Baltimore, MD Presentation Objectives Project Performance Determine the Process Defining
More informationSelecting. CRM: Selecting, Customizing, and Utilizing for Effectiveness. Traversing Your Course. It s About the Indicators. Key Performance Indicators
CRM: Selecting, Customizing, and Utilizing for Effectiveness March 10, 2014 Laurie Slater, MBA, Partner, Corporate Health Group (CHG) lslater@corporatehealthgroup.com, 813 428 5107 Stephanie Boreale, Director
More informationWHITE PAPER From BetaSphere. The Five Secrets Of A Successful Launch
WHITE PAPER From BetaSphere The Five Secrets Of A Successful Launch The Five Secrets Of A Successful Launch By Michael Shoppel and Philip Davis Each year, millions of dollars are wasted when products enter
More informationICD-10 Remediation: Post Go-Live Activities
ICD-10 Remediation: Post Go-Live Activities How prepared are we? That question is on the mind of anyone involved in the transition from ICD-9 to ICD-10. There are specific steps you can take to develop
More informationHow Do I Choose my KPIs?
Best Practices in Dashboard Design Building a Dashboard System What tasks are involved in building the system? Building a Dashboard System What tasks are involved in building the system? Design Implementation
More informationPOLAR IT SERVICES. Business Intelligence Project Methodology
POLAR IT SERVICES Business Intelligence Project Methodology Table of Contents 1. Overview... 2 2. Visualize... 3 3. Planning and Architecture... 4 3.1 Define Requirements... 4 3.1.1 Define Attributes...
More informationHow To Use Therapysource
TherapySource is a complete clinical and administrative physical therapy software solution. It is a comprehensive therapy practice management software with the most advanced clinical documentation knowledge
More informationMeasurement Information Model
mcgarry02.qxd 9/7/01 1:27 PM Page 13 2 Information Model This chapter describes one of the fundamental measurement concepts of Practical Software, the Information Model. The Information Model provides
More informationBusiness Intelligence Analyst Position Description
Business Intelligence Position Description February 9, 2015 Position Description February 9, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level
More informationDashboard Reporting Business Intelligence
Dashboard Reporting Dashboards are One of 5 Styles of BI Applications Increasing Analytics & User Interactivity Advanced Analysis & Ad Hoc OLAP Analysis Reporting Ad Hoc Analysis Predictive Analysis Data
More informationPractice profitability
GE Healthcare Practice profitability Centricity Practice Management Clear path to growth Your patients only know their office visits are hassle-free. Making appointments is easy. When they arrive, they
More informationBENCHMARKING IN HUMAN RESOURCES
Introduction BENCHMARKING IN HUMAN RESOURCES By Jeannette Swist, CMC, SPHR November 2002 Benchmarking is an organizational change process directed toward continuous improvement. It is a search for best
More informationRevenue Cycle Questions to Ask Yourself
WHITE PAPER Revenue Cycle Questions to Ask Yourself Hayes answers six questions tat help explore opportunities to improve the bottom line Paul Fox Principal Consultant Hayes Management WHITE PAPER: Revenue
More informationSelecting The Right EHR Partner: An EHR Return-On- Investment Analysis
Selecting The Right EHR Partner: An EHR Return-On- Investment Analysis Sponsored By: Core Solutions, Inc. www.openminds.com 163 York Street, Gettysburg, PA 17325 Phone: 717-334-1329 - Email: info@openminds.com
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More informationBuy versus Build Considerations for Clients Purchasing CLO Dashboard
Buy versus Build Considerations for Clients Purchasing CLO Dashboard Prepared by Zeroed-In Technologies for use by clients evaluating CLO Dashboard against their internal development of similar executive
More informationAmong the many challenges facing health care
The Value of Visit Management at Your Organization BY ELIZABETH WEIDMAN, SENIOR ANALYST Catch Data Systems April 2014 Among the many challenges facing health care organizations today, few have the potential
More informationPopulating a Data Quality Scorecard with Relevant Metrics WHITE PAPER
Populating a Data Quality Scorecard with Relevant Metrics WHITE PAPER SAS White Paper Table of Contents Introduction.... 1 Useful vs. So-What Metrics... 2 The So-What Metric.... 2 Defining Relevant Metrics...
More informationWelcome Strategy Leader!
Essentials Guide to Strategic Planning Welcome Strategy Leader! To help close the gap between strategy and execution, we ve created the Essentials Guide to Strategic Planning, which provides an end-to-end
More informationAn Example of Using Key Performance Indicators for Software Development Process Efficiency Evaluation
An Example of Using Key Performance Indicators for Software Development Process Efficiency Evaluation Ž. Antolić R&D Center Ericsson Nikola Tesla d.d. Complete Address: Krapinska 45, Zagreb, HR-10000,
More informationJoseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS The 2014 OPEN MINDS Planning & Innovation Institute June 3, 2014 9:45am 11:00am
Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS The 2014 OPEN MINDS Planning & Innovation Institute June 3, 2014 9:45am 11:00am I. Why Organizations Need An Externally- Focused, Resource-Based
More informationWhy Your CRM Process is Destroying Your Team s Prospecting and How to Fix It
Proof of Prospecting Why Your CRM Process is Destroying Your Team s Prospecting and How to Fix It When implementing any kind of sales improvement program, most sales organizations understandably focus
More informationBeyond the Basics: Accelerating the Revenue Cycle Through Advanced KPI s
Optimizing the business of healthcare Beyond the Basics: Table of Contents Overview 1 The Importance of Metrics 1 Taking the Next Step 1 Baseline KPI s 2 Why Advanced KPI s 2 Advanced KPI s In Action 3
More informationUnderstanding Revenue Cycle Strategy How to Optimize Process and Performance
Understanding Revenue Cycle Strategy How to Optimize Process and Performance White Paper 1.800.4BEACON BeaconPartners.com BOSTON CLEVELAND SAN FRANCISCO TORONTO The revenue cycle can no longer be seen
More informationPROJECT COST MANAGEMENT
7 PROJECT COST MANAGEMENT Project Cost Management includes the processes required to ensure that the project is completed within the approved budget. Figure 7 1 provides an overview of the following major
More informationPayment Reform -- do you have the tools to be successful?
Payment Reform -- do you have the tools to be successful? What to look for in an EHR. Presented By: Mary Givens, MRA, Product Manager of Compliance, Qualifacts Systems, Inc. Agenda EHRs are one of the
More informationTim Snyder, Vice President Of Marketing, OPEN MINDS Eron Cohen, Internet Marketer, Fuuzio Internet Marketing OPEN MINDS Planning & Innovation
Tim Snyder, Vice President Of Marketing, OPEN MINDS Eron Cohen, Internet Marketer, Fuuzio Internet Marketing OPEN MINDS Planning & Innovation Institute June 6, 2012 / 1:15pm 2 Why Is SEO (Search Engine
More informationQUALITY AND PERFORMANCE IN PROJECTS. Project Management and Leadership 2015D, PhD, PMP
QUALITY AND PERFORMANCE IN PROJECTS Project Management and Leadership 2015D, PhD, PMP Our PROGRAMME: 1. INTRODUCTION TO PROJECT MANAGEMENT 2. STARTING A PROJECT 3. WORK MOTIVATION 4. COMMUNICATION 5: TEAMS
More informationThe Landscape of Health Information Management
1 Benchmark Report The Landscape of Health Information Management Benchmarking Trends and Insights for HIM Leadership Sponsored by himagine solutions Brought to you by himagine solutions, inc. and ADVANCE
More informationExecutive Summary...2. Introduction...3. Definitions...3. Why Operational Performance Optimization...4
Optimizing Operational Performance from a Financial Management Perspective Executive Summary...2 Introduction...3 Definitions...3 Why Operational Performance Optimization....4 An Introduction to Optimizing
More informationPerformance-based Incentive Compensation Plan
Performance-based Incentive Compensation Plan Durham Convention & Visitors Bureau Shaped by Performance Management Inc. Adopted 1999 Last Updated 1/2008 Plan Objectives This performance-based compensation
More informationHow to Improve the Impact of L&D Function on Business Outcomes
A Recent Challenge from Our Members How can we improve the impact of the L&D function on business outcomes? How We Find the Best Solutions Best Practitioners Uncovered We leverage quantitative and qualitative
More informationa Foundation for Change
Continuous Quality Improvement ADEs: Steven Utilizing R. Abel, Measurement PharmD, FASHP as Nital Patel, PharmD. MBA a Foundation for Change Sheri Helms, PharmD Candidate Brian Heckman, PharmD Candidate
More informationEffective Workforce Development Starts with a Talent Audit
Effective Workforce Development Starts with a Talent Audit By Stacey Harris, VP Research September, 2012 Introduction In a recent survey of CEO s, one in four felt they were unable to pursue a market opportunity
More informationGuide for the Development of Results-based Management and Accountability Frameworks
Guide for the Development of Results-based Management and Accountability Frameworks August, 2001 Treasury Board Secretariat TABLE OF CONTENTS Section 1. Introduction to the Results-based Management and
More informationOffice of Inspector General Evaluation of the Consumer Financial Protection Bureau s Consumer Response Unit
Office of Inspector General Evaluation of the Consumer Financial Protection Bureau s Consumer Response Unit Consumer Financial Protection Bureau September 2012 September 28, 2012 MEMORANDUM TO: FROM: SUBJECT:
More informationUsing dashboard reports. Selecting KPIs
WHITE PAPER When you have accurate, timely and actionable financial information, you re able to make smarter business decisions. Key Performance Indicators (KPIs) can provide a clear picture of your company
More informationHow Technology Helps Win and Manage Grants. Table of Contents
Page 1 How Technology Helps Win and Manage Grants Most nonprofits rely to some extent, or wholly, on grants. These grants come from various and diverse sources but one thing they all have in common is
More informationSTAYING AHEAD OF THE CURVE WITH AGILE FINANCIAL PLANNING, BUDGETING, AND FORECASTING
STAYING AHEAD OF THE CURVE WITH AGILE FINANCIAL PLANNING, BUDGETING, AND FORECASTING September, 2014 Nick Castellina, Research Director, Business Planning and Execution Report Highlights p3 p4 p5 p6 43%
More informationBest Practices In Vendor Selection & Contracting
Choosing The Right EHR For You: Best Practices In Vendor Selection & Contracting Presented By: Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS Sponsored by ADVIX Presented On: February 26,
More informationHow to Lead a CRM Planning Workshop
How to Lead a CRM Planning Workshop APracticalGuideforLaunchingaSuccessfulCRMInitiative www.ismsystems.com 2008IntegratedSalesManagement Page1 Why Hold a CRM Planning Workshop? Challenge: You are buying
More informationPhysician Enterprise The Importance of Charge Capture, Business Intelligence and Being a Data Driven Organization
Physician Enterprise The Importance of Charge Capture, Business Intelligence and Being a Data Driven Organization Executive Summary Physician-hospital alignment is a key strategy for most hospitals across
More informationThe Power of Business Intelligence in the Revenue Cycle
The Power of Business Intelligence in the Revenue Cycle Increasing Cash Flow with Actionable Information John Garcia August 4, 2011 Table of Contents Revenue Cycle Challenges... 3 The Goal of Business
More information5 PLACES IN YOUR HOSPITAL WHERE ENTERPRISE CONTENT MANAGEMENT CAN HELP
5 PLACES IN YOUR HOSPITAL WHERE ENTERPRISE CONTENT MANAGEMENT CAN HELP WHAT IS ECM AND WHY MIGHT YOU NEED IT? Although technology continues to improve how healthcare organizations share information both
More informationCDC UNIFIED PROCESS PRACTICES GUIDE
Document Purpose The purpose of this document is to provide guidance on the practice of Requirements Definition and to describe the practice overview, requirements, best practices, activities, and key
More informationDISCHARGE FOCUS PUTS HOSPITAL CAPACITY ISSUE TO BED By Terry Maher, Healthcare Practice Leader, USC Consulting Group
DISCHARGE FOCUS PUTS HOSPITAL CAPACITY ISSUE TO BED By Terry Maher, Healthcare Practice Leader, USC Consulting Group The exploding demand for healthcare in the U.S. is nothing new. But the growing critical
More informationBest Practice exensys Vendor Performance Management
Best Practice exensys Vendor Performance Management Table of Contents Introduction:... 3 Overview:... 3 Benefits:... 6 Conclusion:... 6 Introduction: Organizations across the globe are adopting advanced
More informationGE Capital Measuring success: Creating metrics that deliver the information you need
Measuring success: Creating metrics that deliver the information you need viewpoint Measuring success: Creating metrics that deliver the information you need Performance metrics can drive accountability
More informationMaking sales sizzle for success
experience. insight. impact. Making sales sizzle for success This article appeared in COR Healthcare Market Strategist, January 2005 Targeted and managed right, sales is a direct, powerful tool for building
More informationPREDICTIVE ANALYTICS FOR THE HEALTHCARE INDUSTRY
PREDICTIVE ANALYTICS FOR THE HEALTHCARE INDUSTRY By Andrew Pearson Qualex Asia Today, healthcare companies are drowning in data. According to IBM, most healthcare organizations have terabytes and terabytes
More informationCenter for Business and Industrial Marketing
Center for Business and Industrial Marketing Dr. Wesley Johnston, Executive Director, CBIM J. Mack Robinson College of Business Georgia State University Editor, Journal of Business & Industrial Marketing
More informationKeynote: How to Implement Corporate Performance Management (CPM), Pervasive BI & ROI: Hard & Soft
Atre Group, Inc. Keynote: How to Implement Corporate Performance Management (CPM), Pervasive BI & ROI: Hard & Soft Shaku Atre Atre Group, Inc. 2222 East Cliff Drive, Suite#216 Santa Cruz, CA 95062 831.460.9300
More informationProcess Intelligence: An Exciting New Frontier for Business Intelligence
February/2014 Process Intelligence: An Exciting New Frontier for Business Intelligence Claudia Imhoff, Ph.D. Sponsored by Altosoft, A Kofax Company Table of Contents Introduction... 1 Use Cases... 2 Business
More informationMaximizing Customer Retention: A Blueprint for Successful Contact Centers
Maximizing Customer Retention: A Blueprint for Successful Contact Centers Sponsored by Table of Contents Executive Summary...1 Creating Loyal Customers: A Critical Company Goal...1 Causes of Customer Attrition...2
More informationEFFECTIVE ROOT CAUSE ANALYSIS AND CORRECTIVE ACTION PROCESS
JOURNAL OF ENGINEERING MANAGEMENT AND COMPETITIVENESS (JEMC) Vol. 1, No. 1/2, 2011, 16-20 EFFECTIVE ROOT CAUSE ANALYSIS AND CORRECTIVE ACTION PROCESS Branislav TOMIĆ 1, Vesna SPASOJEVIĆ BRKIĆ 2 1 Bombardier
More informationMANUSCRIPT THE DETROIT WATER AND SEWERAGE DEPARTMENT S PERFORMANCE AND DASHBOARD SYSTEM (PADS): STRATEGIES, ACTIONS, AND MEASURES FOR OPTIMAL RESULTS
ABSTRACT MANUSCRIPT THE DETROIT WATER AND SEWERAGE DEPARTMENT S PERFORMANCE AND DASHBOARD SYSTEM (PADS): STRATEGIES, ACTIONS, AND MEASURES FOR OPTIMAL RESULTS Authors: Ryan W. Nagel, Senior Consultant,
More informationCopyright 2015 Human Capital Institute. All rights reserved.
Copyright 2015 Human Capital Institute. All rights reserved. 1 Executive Summary 3 Practicing Performance Management 4 Manager as Coach 16 Supporting and Developing Managers 21 Key Insights and Recommendations
More informationProvider Revenue Cycle Management (RCM) and Proposed Solutions
Provider Revenue Cycle Management (RCM) and Proposed Solutions By: Ranjana Maitra General Manager, Manufacturing & Healthcare Vertical Executive Summary It takes more than world-class service to be competitive
More informationData Governance A Big Step for your Big Data Initiatives
Data Governance A Big Step for your Big Data Initiatives RoundWorld Solutions, Inc. 191 Calle Magdalena Suite 290 Encinitas, CA 92024 Phone: 866-868-5130 12.29.2014 CONTENTS 1.0 Introduction...... 3 1.1
More informationOracle ERP Support Benchmark Findings
Appendix K Oracle ERP Support Benchmark Findings City of Virginia Beach ComIT Master Technology Plan (Appendix K) 1 City of Virginia Beach Oracle ERP Support Benchmark Findings 23 September 2013 Prepared
More informationWHITEPAPER: Why Your EMR Alone Won t Drive Value-Based Care
WHITEPAPER: Why Your EMR Alone Won t Drive Value-Based Care Whitepaper: Hospitals: You re Doing it Wrong, p. 2 Whitepaper: Why Your EMR Alone Won t Drive Value-Based Care Introduction You don t know what
More informationSAP BUSINESSOBJECTS SUPPLY CHAIN PERFORMANCE MANAGEMENT IMPROVING SUPPLY CHAIN EFFECTIVENESS
SAP Solution in Detail SAP BusinessObjects Enterprise Performance Management Solutions SAP BUSINESSOBJECTS SUPPLY CHAIN PERFORMANCE MANAGEMENT IMPROVING SUPPLY CHAIN EFFECTIVENESS The SAP BusinessObjects
More informationPatient Relationship Management
Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information
More informationAchieving Business Analysis Excellence
RG Perspective Achieving Business Analysis Excellence Turning Business Analysts into Key Contributors by Building a Center of Excellence 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189
More informationAnnex 5 Performance management framework
Annex 5 Performance management framework The Dumfries and Galloway Integration Joint Board (IJB) will be responsible for planning the functions given to it and for making sure it delivers them using the
More informationThe Evolution of Quality Monitoring. How Technology Can Enhance the Effectiveness of Quality Monitoring Programs
The Evolution of Quality Monitoring How Technology Can Enhance the Effectiveness of Quality Monitoring Programs Table of Contents Introduction... 1 The Quality Monitoring Process... 2 Process Overview...
More informationThe Search for a Holy Grail: Best Practices for Defining KPIs
The Search for a Holy Grail: Best Practices for Defining KPIs (Selected Slides) Kent Bauer Partner and Managing Director The Performance Group Data Warehousing & BI Conference Orlando, Florida September
More informationCapacity Management: Patient Throughput and Case Management Improvement. February 25, 2015
Capacity Management: Patient Throughput and Case Management Improvement February 25, 2015 Agenda Introduction Impetus for Change Approach to Improving Case and Capacity Management Client Case Study Key
More informationDEPARTMENT OF LOCAL GOVERNMENT AND COMMUNITY SERVICES. Performance Indicators Information Paper
DEPARTMENT OF LOCAL GOVERNMENT AND COMMUNITY SERVICES Performance Information Paper 1. Introduction Performance management is the process of setting agreed objectives and monitoring progress against these
More informationData Driven Audiology Practice Management
Data Driven Audiology Practice Management by Kathy Foltner, Au.D. More than ever before, audiologists in private practice find themselves in the midst of increasing competition and searching for tools
More informationKey Findings 3. The Workforce Management Technology Maturity Model 4. Present Challenges 6. Workforce Automation 8
Table of Contents Introduction 3 Key Findings 3 The Workforce Management Technology Maturity Model 4 Present Challenges 6 Workforce Automation 8 Ranking the Degree of Automation 10 The Importance of Governance
More informationDashboard solutions Executive brief April 2007. Capitalize on the value of active dashboards to improve business flexibility and decision making.
Dashboard solutions Executive brief April 2007 Capitalize on the value of active dashboards to improve business flexibility and decision making. Page 2 Contents 2 Executive summary 2 Dashboard trends and
More informationConsidered at its broadest level, a collaborative process consists of five sequential pieces:
The Economics of Collaboration: Creating a Virtuous Cycle of Economic Growth Executive Summary The collaborative process can be broken down into five sequential core interactions: Find, Connect, Share,
More information