Tool for assessing the capacity of regional organisations undertaking hygiene promotion training for emergencies

Transcription

1 WASH Cluster Hygiene Promotion Project: Building of Regional Institutional Capacity to Strengthen Hygiene Promotion Tool for assessing the capacity of regional organisations undertaking hygiene promotion training for emergencies Background This tool has been developed as part of the WASH Cluster Hygiene Promotion Project and can be used to assess the capacity of regional organisations providing training for hygiene promotion in emergencies. It is envisaged that a local consultant will undertake the assessment which may take from 1 to 1.5 days to complete. It is anticipated that the outcome of each organisational assessment will be a brief report of pages, which can be written by using the format provided in the appendix of the tool. It should be possible from this report to quickly understand the key organisational areas related to training for hygiene promotion emergencies which could benefit from strengthening. It is anticipated that the report will be used by others who may possibly provide capacity building support at a later date. Some regional organisations may offer a range of different types of hygiene promotion training including: those offering training (regular & structured courses which they designed themselves) those offering training (on-site and tailored specifically for other client organisations) those providing a mix of the above. This tool aims to also assess the emphasis placed on hygiene promotion by the organisation compared to water and sanitation. The main output needed from this organisational assessment is a list of key capacity areas for hygiene promotion training which may benefit from being strengthened. Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 1

2 Tool for Organisational Capacity Assessment: Hygiene Promotion in Emergencies Contents 1. Introduction 2. Methodology for organisational capacity assessment for hygiene promotion 3. Organisational areas to be assessed A. Organisational profile B. General issues on water, sanitation and hygiene promotion C. Technical capacity of staff D. Training others on hygiene promotion E. Resources F. Documentation of experiences for knowledge sharing G. Partnerships and coordination with other organisations 4. Interview checklists 5. Prioritisation of the areas where capacity building is most needed Appendices Appendix 1: Outline for Organisation Capacity Assessment Report Appendix 2: References 1. Introduction One of the aims of the WASH Cluster Hygiene Promotion Project is to strengthen the capacity of regional organisations which are delivering training on hygiene promotion during emergencies. This may involve focussing on strengthening a number of particular areas of the organisation 1 relating to hygiene promotion training in particular- - general water, sanitation & hygiene promotion issues - technical capacity of staff - training others on hygiene promotion - resources for hygiene promotion - documentation of experiences for knowledge sharing - partnerships and coordination with other organisations It is anticipated that strengthening some or all of the above capacity areas will help to contribute towards a stronger regional response for hygiene promotion during emergencies in the region. Capacity building can be defined in terms of an organisation s means and process as follows 2 : 1 NGO Capacity Analysis. A Toolkit for assessing and building capacities for high quality responses to HIV/AIDS. International HIV/AIDS Alliance Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 2

3 Capacity building as a means: to strengthen the organisations ability to carry out specific activities. Capacity building as a process: to enable the organisation to continually reflect and adapt its purpose in response to change and learning: and connect its evolving purpose and vision on the one hand and its structure and development activities on the other. In general capacity building can be understood to be a way of improving an organisations performance in relation to its purpose, context, resources and sustainability, in order to develop a more effective organisation and help to identify its strengths and weaknesses. 2. Methodology for Organisational Capacity Assessment for Hygiene Promotion It is anticipated that this tool can be used by a consultant to assess regional organisations capacity to deliver hygiene promotion training for emergencies. A profile of an organisations capacity can be built up focussing on the six capacity areas listed above, and other important priority areas may also be identified during this process. This tool only focuses on these small number of capacity areas as a limited time is available to undertake this assessment. It is anticipated that each organisational assessment will take from 1 to 1.5 days. This assessment will provide a base-line of information on capacity to undertake hygiene promotion training in emergencies, and provide a frame of reference for planning subsequent support for capacity strengthening. This base-line information can be used to track and measure how well capacity is being developed over time. Qualitative and quantitative information can be collected from the organisation, and a number of combined methodologies used. These can include reviewing relevant hygiene promotion documentation, key participant interviews with staff (structured) and focus groups discussions. Key staff to interview may include: - Director of the organisation of Manager of WASH programme - Hygiene Promotion Officer or Water & Sanitation Officer It will also be necessary during interviews to ensure that Section A of this tool has been completed adequately. It is suggested that the consultant makes a brief preliminary visit to the organisation to introduction her/himself and drop off the introductory letter with summary of areas to be assessed, in advance of the interview visit. This will give the staff time to complete Section a and think about the other questions which will be raised during the interviews. As some of the key people to be interviewed may be travelling in the field it is important for the consultant to schedule a day for the interviews well in advance. A lesson from earlier piloting of this tool was that key participant interviews should be conducted in a quiet room, away from the bustle of normal daily office activities. It is important throughout the assessment process to remember to focus on the capacity of the actual organisation being visited, rather than the staff s impression of the strengths and weaknesses of other organisations in the sector who they may be working with. A number of indicators have been included for some of the areas of capacity. These indicators can initially be used to provide a snap shot of the capacity of the organisation, and if followed 2 From the Roots Up: Strengthening organisations capacity through guided self assessment. Gubbels, P,. Koss C. World Neighbours. USA Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 3

4 up later can be used to measure whether particular capacity areas have been strengthened over time. It is intended that the consultant undertaking this capacity assessment for hygiene promotion will produce a report. An example of how this report should be structured can found in Appendix 1, and also includes an outline of the key points to be included for each area of capacity. Potential problems which may be encountered during an organisational assessment organisations visited may be undertaking hygiene promotion in a development context, rather than for emergencies. it is important to make the distinction between staff development for those staff belonging to the organisation being actually visited, and training which is being undertaken by that organisation. regarding the section on Resources this question relates to resources of the actual organisation being visited (training in house for staff development, funding, materials available etc), rather than the resources of others. The consultant undertaking this assessment will need to be properly briefed both on the use of the tool and the WASH Cluster work in general, and should be provided with the necessary materials. This tool is divided into two main sections: - capacity areas to be assessed (Section 3) - which comprises of a list of the areas and checklists of data which needs to be collected. - the interview questions to be used for collecting the above data (Section 4). The main capacity areas to be assessed follow next. Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 4

5 3. Organisational areas to be assessed The different capacity areas to be assessed include the organisational profile, general issues relating to water, sanitation & hygiene promotion, technical capacity of relevant staff, training for hygiene promotion for emergencies, resources, documentation of experiences for knowledge sharing, and partnerships and coordination with other organisations. After all the data is collected, those areas which most need support should be prioritised. The specific interview questions for each of the above areas are included in a later section (on page 8) A. Organisational profile Purpose of gathering information: to document key information about the organisation. - name of organisation - contact details - name & title of persons interviewed - type of organisation (institute, government department, INGO, NGO, UN) - organisation structure (whether has a Board of Trustees) - date organisation established - where it works (at local, national, regional, international level) - main activities of organisation & main beneficiaries B. General issues on water, sanitation and hygiene promotion Purpose of data collection:: to find out whether hygiene promotion is adequately integrated in the existing strategy/policy for water, sanitation & hygiene promotion. Also to record the key challenges, lessons learned and future plans for the training programme. - existing strategies/policies of the organisation relating to water, sanitation and hygiene promotion (for development / emergencies) - whether hygiene promotion is considered to be adequately represented and integrated in the strategy. - strengths of this strategy - weaknesses of this strategy - overall organisation mission and objectives - when water/sanitation/hygiene promotion training first began, and the key activities at present. - key achievements of training for hygiene promotion for emergencies. - key challenges faced in training for hygiene promotion in emergencies. - lessons learned from training. - future plans for training programmes in the region. Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 5

6 C. Technical capacity of staff Purpose of data collection: to document the technical capacity for hygiene promotion training available to the organisation, and to evaluate whether staff receive adequate support, training and access to technical resources. - total numbers of staff in the organisation working in all water, sanitation & hygiene promotion training. - how long these staff have been in post (date when joined organisation). - the gender of each of these staff. - number of staff who currently have aspects of hygiene promotion training in their job descriptions. - the grades of staff working in hygiene promotion training compared to others who may be training for water and sanitation. - experience of current staff in post working in training for hygiene promotion for emergencies. - whether staff felt they had received adequate technical support from their manager/supervisor - whether there are board members belonging to the organisation with expertise in hygiene promotion for development/emergencies. - access to technical support (from outside the organisation) - access to technical support (as a result of partnerships with other organisations) - problems encountered when accessing technical support. - access to technical resources (hygiene promotion resources, presence of resource centre within organisation, access to internet) Training - training given to staff on hygiene promotion in last 5 years (including for emergencies) stating exact number of days. - any follow-up training given - staff perceptions of the gaps in training - any other problems D. Training others on hygiene promotion Purpose of data collection: to find out what training has been undertaken by the organisation and how this can be strengthened. - whether training has been provided for other organisations on hygiene promotion in the past 5 years including a) regular, short structured courses attended by many organisations. b) courses tailored specifically for the needs of other organisations (maybe on-site) c) other - whether follow up for the above courses has been done - whether the organisation can benefit from support for this training, and if so, how. - any other comments Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 6

7 E. Resources Purpose of data collection: to assess whether adequate resources are allocated for hygiene promotion training - whether enough resources are available for hygiene promotion training (including staff, funding, materials*, others) * (where materials include: participatory tool kits, posters, flip charts, other) F. Documentation of experiences for knowledge sharing Purpose of data collection: to assess whether experiences of hygiene promotion training have been adequately documented for knowledge sharing. - whether experiences from training activities were documented - whether these experiences were shared with other organisations G. Partnerships & coordination with other organisations Purpose of data collection: to assess how the organisation has coordinated and collaborated with other organisations in the delivery of hygiene promotion training. - whether the organisation belongs to an emergency network of organisations collaborating on water, sanitation and hygiene promotion (for training and/or activities) - list of organisations in this above network (including whether at local, municipal, regional/state, national level). - collaboration activities (e.g. attending planning meetings, production of materials, joint activities). - whether the organisation is receiving technical support from any of these partnerships. - role of organisation within this network. - how often members of this network meet. - strengths of this network. - how network collaboration could be improved. - whether networking activities/lesson learning have been documented by the organisation. - whether the above documents were shared with network members. - whether members of this network meet regularly in between emergencies for preparedness planning. Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 7

8 4. INTERVIEW QUESTIONS: A. ORGANISATIONAL PROFILE Person to be interviewed: Director of organisation or Manager of Training Programmes Areas on which to collection information during interviews: 1) Title of organisation - (include the full title) 2) Contact details of organisation (include postal address, telephone & ). 3) Name of persons interviewed & title 4) Type of organisation (institute, organisation etc) 5) What is the main organisational structure of the organisation? (e.g. is there a Board of Trustees). 6) When was the organisation established? 7) Where are the offices located, and where they are working e.g. (local communities/village/province/nationally/regionally)? 8) What are the main activities of the organisation and who are the main beneficiaries? Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 8

9 B. General issues on water, sanitation and promotion Person to be interviewed: Hygiene Promotion Officer or Water & Sanitation Officer Key questions during interviews: 1. Does your organisation currently have a strategy/policy on water & sanitation & hygiene promotion for development and/or for emergencies? 2. Do you consider that hygiene promotion is adequately represented and well integrated in this strategy? 3. What do you consider are the strengths of this strategy? 4. What do you consider are the weaknesses of this strategy? 5. What is the overall organisational mission and objectives (if developed) 6. When did the organisation first start to undertake training in water/sanitation/hygiene promotion, and what are the key activities now? 7. What are the key achievements/successes of the hygiene programme for emergencies training programme? 8. What are the key challenges of the training activities? 9. What are the main lessons learned relating to the training? 10. What are future plans of the organisation regarding training activities? Indicator for strategy/policy Existence of a strategy/policy on water, sanitation and hygiene promotion, where hygiene promotion is well integrated. Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 9

10 C. TECHNICAL CAPACITY OF STAFF Person to be interviewed: Hygiene Promotion Officer or Water & Sanitation Officer. Key questions during interviews: The following questions relate to the technical capacity of staff working at the organisation being assessed. 1. How many people in total are currently working in training for hygiene promotion in emergencies? 2. How long have these staff been in post? (date when joined organisation) 3. What are the gender of each of these staff? 4. How many of these staff who have hygiene promotion training activities included in their job descriptions? (including for development & emergency situations) who 5. What are the grades of staff working in hygiene promotion training compared to others may be working in training for water and sanitation? 6. How many of these staff have actual experience of working in hygiene promotion during emergencies? 7. Do you feel you receive adequate technical support in hygiene promotion from your direct manager/supervisor If no, what do you need further support for? 8. Is there anyone on the board of your organisation who can give you technical support for hygiene promotion in emergencies? 9. Can you access technical support for hygiene promotion from outside your organisation? (other institutes) 10. Has your organisation received technical support as a result of partnerships with other organisations? 11. Do you have access to technical resources for hygiene promotion? (i.e. hygiene promotion publications/manuals, presence of resource centre within organisation, access to internet). If not, what are the problems encountered? Training 12. Have you had any training for hygiene promotion in the past 5 years? Has this included hygiene promotion for emergencies? (e.g. including post-graduate courses, diploma, short courses). If yes, how many days? 13. Have you received any follow-up training? If yes, how many days? 14. Do you feel you have received enough training in hygiene promotion for emergencies? If, not what further training would you benefit from? Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 10

11 15. Any other problems. Indicators for technical capacity of staff Indicators for capacity of hygiene promotion key staff 1. The staff member(s) responsible for hygiene promotion has at least 2 years experience of working in hygiene promotion in emergencies. 2. The key staff member(s) regularly updates their knowledge and skills on hygiene promotion, attending at least 1 training in the last 2 years. 3. At least 1 person with who has specialist skills in hygiene promotion during emergencies is serving on the board of the organisation or has provided regular voluntary support to the organisation. Indicators for access to technical resources and knowledge 1. Hygiene promotion staff can access up to date hygiene promotion technical resources, books and information at the organisation or nearby. 2. The organisation has internet access in its own premises. 3. Hygiene promotion specialist staff each have their own access to the internet. 4. The organisation subscribes to regular relevant publications and -based updates on hygiene promotion. 5. The organisation has it own resource centre (even if small space) with resources on hygiene promotion. Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 11

12 D. TRAINING OTHERS ON HYGIENE PROMOTION Person to be interviewed: Hygiene Promotion Officer or Water & Sanitation Officer Key questions during interviews: 1) What training have you provided for other organisations on hygiene promotion in the past 5 years: a) regular, structured courses, where other organisations have attended b) courses tailored specifically for the needs of organisations (maybe-on-site) c) others 2) Has any follow up for the been done for the above? 3) Could you benefit from any support for this training? Indicators for training others 1) number of regular courses held in the last year and any follow up undertaken. 2) number of courses held in the last year which have been tailored specially for the needs of organisations, and any follow up undertaken. E. RESOURCES Person to be interviewed: Hygiene Promotion Officer or Water & Sanitation Officer Key questions during interviews: 1) Do you consider there are enough resources for hygiene promotion training in particular for: a) staff b) hygiene promotion materials (PHAST tools, other participatory tools, posters, flip charts etc) d) other Indicator for resources 1) presence of hygiene promotion materials being used by organisation (posters, flip charts, flash cards). F. DOCUMENTATION OF EXPERIENCES FOR KNOWLEDGE SHARING Person to be interviewed: Hygiene Promotion Officer or Water & Sanitation Officer Key questions during interviews: 1) Have you documented your experiences of training activities within the last two years? 2) Have you shared these experiences shared with other organisations? Indicator for documentation of experiences for knowledge sharing 1) report(s) of lesson learning Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 12

13 G. PARTNERSHIPS & COORDINATION WITH OTHER ORGANISATIONS Person to be interviewed: Hygiene Promotion Officer or Water & Sanitation Officer Key question during interviews: 1) Are you a part of a network of organisations collaborating on water & sanitation and hygiene promotion, including for training and/or other activities)? If yes, list all the organisations (including different levels local, regional and international) 2) How did you collaborate together? (e.g. attending planning meetings, production of materials, joint activities) 3) Does your organisation receive technical support from any of these partners? 4) Does your organisation have a particular role within this emergency network, and if so what? 5) How often do organisations in this network meet? 6) What are the strengths of this network? 7) How could this networking be improved? 8) Has your organisation documented the lessons learned during this networking process? 9) Have you shared any documentation of experiences of this emergency network? 10) Does this network meet regularly for emergency preparedness? Indicators for partnerships and coordination with other agencies 1) Personal contacts with over 50% of the organisations in country working in water, sanitation & hygiene promotion (state which level: local, district, regional, national, regional). 2) Whether the organisation collaborated with others (e.g attended networking meetings, production of materials, other). 3) Documentation of the process including strengths and challenges of coordinating with other agencies. 4) Whether this documentation was shared with other agencies in the emergency network. 5) Whether a staff member has attended meetings with other agencies between for emergency preparedness. 5. PRIORITISATION OF THE AREAS IDENTIFIED WHERE CAPCITY BUILDING IS MOST NEEDED Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 13

14 Members of staff should be asked to identify which of the areas of their hygiene promotion training work they feel they most need support for (and rank these in order of priority with (1) as the most important). Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 14

15 APPENDICES Appendix 1: Outline for report of organisation capacity assessment to undertake training for hygiene promotion in emergencies Introduction The following headings are suggestions of how the assessment report can be structured to capture the main key issues from the data gathered. The report should not be longer than pages and can include bullet points. A. ORGANISATIONAL PROFILE The following should be included: - Specific details about the organisation and whether training for hygiene promotion is being undertaken (for development or emergencies or both) - The key activities of the organisation (where the organisation carries out a broad range of activities including training) B. GENERAL ISSUES ON WATER, SANITATION AND HYGIENE PROMOTION The following should be included: - Whether hygiene promotion is adequately represented in the strategy, and integrated with other water & sanitation activities/training which may be being undertaken. - The strengths of this strategy/policy. - The weakness of this strategy/policy. - The key achievements of the hygiene promotion training - The key challenges and main lessons learned when delivering training for hygiene promotion for emergencies, and plans for the future. - The barriers to capacity building - The opportunities for building capacity in the sector. Indicator on general issues Indicator There is a strategy/policy on water, sanitation & hygiene Promotion, where hygiene promotion is well integrated Score (out of 1) Whether achieved (yes, no, other) C. TECHNICAL CAPACITY OF STAFF AT THE ORGANISATION The following should be included: - An assessment of whether the organisation has an adequate number of hygiene promotion staff Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 15

16 to adequately fulfil its remit. - Whether staff receive enough technical support (from within and outside the organisation). - Whether staff are able to access technical resources adequately. Note: A table can be produced as a format to record the information gathered: with the vertical axis showing the titles of the relevant staff working in water, sanitation & hygiene and the the horizontal axis showing the: - background of the staff (e.g hygiene promotion, water engineer, social scientist) - gender of staff - the staff with hygiene promotion in their job description - expertise in hygiene promotion - previous experience in the sector (and hygiene promotion & emergency work in particular) - date they joined the organisation - relevant trainings they have attended Indicators for capacity of hygiene promotion key staff Indicators Whether achieved (yes, no, other) The staff member(s) responsible for hygiene promotion has at least 2 years experience of working in hygiene promotion in emergencies. The key staff member(s) regularly updates their knowledge and skills on hygiene promotion, attending at least 1 training in the last 2 years At least 1 person with who has specialist skills in hygiene promotion during emergencies is serving on the board of the organisation or has provided regular voluntary support to the organisation. Score (out of 3) Indicators for access to technical resources and knowledge Indicators Whether achieved (yes, no, other) Hygiene promotion staff can access up to date hygiene promotion technical resources, books and information at the organisation or nearby. Organisation has internet access in its own premises. Hygiene promotion specialist staff each have their own access to the internet. The organisation subscribes to regular relevant publications and -based updates on hygiene promotion. The organisation has it own resource centre (even if small space) with resources on hygiene promotion. Yes Score (out of 5) Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 16

17 D. TRAINING OTHERS ON HYGIENE PROMOTION The following should be included: - The challenges faced when undertaken training in country/the region. - How training could be improved. Note: A table can be produced showing a list of training courses undertaken by the organisation in the previous year, including number of participants who have attended and which country they originated from. Where relevant course session outlines are available these can be included. Indicators for training others on hygiene promotion Indicators Whether undertaken The number of regular, structured courses undertaken in last 5 years (and any follow up) The number of tailored bespoke courses undertaken in the last 5 years (and any follow up) Score (out of 2) E. RESOURCES The following should be included: - Whether enough resources are available for hygiene promotion training (including staff, funding, materials, others) Indicator for resources Indicator Whether achieved (yes, no, other) Hygiene promotion materials are being used by organisation (state which) Score (out of 1) F. DOCUMENTATION OF EXPERIENCES FOR KNOWLEDGE SHARING - Whether documentation of training experiences has been undertaken and shared with other organisations. Indicator for documentation of experiences Indicator Whether achieved (yes, no, other) Reports on lessons learned have been written and shared Score (out of 1) Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 17

18 G. PARTNERSHIPS & COORDINATION WITH OTHER ORGANISATIONS - Whether there has been adequate coordination with other organisations for hygiene promotion training within the last two years. Indicators for partnerships and coordination with other organisations Indicators Whether achieved (yes, no, other) Personal contact have been made with over 50% of organisations working in the country/region in water, sanitation and hygiene promotion (state at which level) The organisation has collaborated with others (attended networking meetings, produced materials, other The organisation has documented the process and included the strengths and challenges of coordinating with others This document was shared with other agencies A staff member has attended meetings with other agencies for emergency preparedness Score (out of 5) H. REVIEW OF HYGIENE PROMOTION DOCUMENTS PRODCUED BY ORGANISATION I. SUMMARY OF AREAS WHERE NEED FOR CAPACITY BUILDING HAS BEEN IDENTIFIED (and order of priority of need) Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 18

19 Appendix 2: References C. NGO Capacity Analysis. A toolkit for assessing and building capacities for high quality responses to HIV/AIDS. International HIV/AIDS Alliance D. A Composite Framework for Assessing the Capacity of Development Organisations. Prepared for USAID by Jerry VanSant Assessing Management Capacity Among Non-Governmental Organizations. Maurice M. Care Population Programme Community Capacity Assessment Tool. Foster, G Demystifying Organisation Development, Practical Capacity-Building Experiences of African NGOs. James, R. INTRAC. Oxford Discussion-oriented Organizational Self-Assessment (DOSA). Pact, Inc & Education Development Centre Evaluating Capacity Development, Experiences from Research and Development Organizations around the World. International Service for National Agricultural Research (ISNAR), The Netherlands; International Development Research Centre (IDRC), Canada; ACP-EU Technical Centre for Agricultural and Rural Cooperation, The Netherlands. From the Roots Up: Strengthening Organisational Capacity through Guided Self Assessment. Gubbels, P., Koss C. World Neighbours Field Guide, World Neighbours. USA Institutional Assessment Instrument, World Learning Intermediary NGOs: The Supporting Link in Grassroots Development, Carroll, Thomas F. Kumarian Press Management Assessment Tool. PACT Cambodia Management and Organizational Sustainability Tool (MOST). Management Sciences for Health. Measuring Capacity Building. Brown, L et al. MEASURE Evaluation, Carolina Population Center, University of North Carolina at Chapel Hill, USA Organisational Capacity Assessment Tool (OCAT). PACT Ethiopia & PACT Zambia. Participatory Organizational Evaluation Tool (POET), Levinger, B., Bloom, E. Education Development Center and PACT Recent Practices in Monitoring and Evaluation: TIPS: Measuring Institutional Capacity. USAID Center for Development Information and Evaluation Tool for Capacity Assessment.MK.RevSep9.08 Produced through the Global WASH Cluster Hygiene Promotion project 2008 c/o UNICEF 19